Pediatric Hospital Guide · Chattanooga TN · Erlanger Children’s
Children’s Hospital at Erlanger address, phone, pediatric ER, appointments, specialties, NICU, PICU, MyChart, records, parking, visitors, and map
Children’s Hospital at Erlanger is a pediatric hospital in Chattanooga, Tennessee, located at 910 Blackford Street, Chattanooga, TN 37403. The main hospital phone number listed by Erlanger is 423-778-6011.
Use this guide to find the pediatric emergency department, clinic appointment number, patient information line, admitting, pediatric specialties, NICU and PICU directions, MyChart access, medical records, billing help, parking validation, visitor rules, and map directions before you visit.
Medical emergency? Call 911 for life-threatening symptoms such as severe trouble breathing, blue lips, major injury, heavy bleeding, stroke signs, seizure that will not stop, loss of consciousness, poisoning, severe allergic reaction, or immediate safety risk. Do not wait for an online appointment or portal message.
Hospital address
910 Blackford Street
Chattanooga, TN 37403, near Erlanger’s downtown medical campus.
Main phone
423-778-6011
Use for general hospital information and routing to children’s services.
Clinic appointments
423-778-5437
Use for pediatric outpatient clinic appointment help and specialty scheduling.
Emergency Department
24/7 pediatric ER
Children’s at Erlanger lists 24/7 pediatric emergency care for kids who cannot wait.
Patient information
423-778-7811
Use for inpatient information when you have proper relationship and privacy details.
Parking
Free with validation
Use the Blackford Street garage entrance and validate your ticket before leaving.
About Children’s Hospital at Erlanger
A practical guide for parents, guardians, caregivers, referring providers, and families visiting Erlanger Children’s in Chattanooga.
Children’s Hospital at Erlanger serves infants, children, and adolescents through pediatric emergency medicine, inpatient pediatrics, pediatric intensive care, neonatal intensive care, surgery, imaging, lab services, specialty clinics, therapy, child life, family support, and transport resources.
Erlanger describes Children’s Hospital at Erlanger as a Comprehensive Regional Pediatric Center, with a dedicated pediatric emergency department and immediate access to pediatric subspecialists. Families commonly search this hospital when they need emergency care, a specialist referral, admission directions, NICU rules, MyChart access, medical records, surgery instructions, billing help, parking, or visitor policy details.
Best first step: For clinic scheduling, call 423-778-5437. For emergency symptoms, call 911 or use the pediatric emergency department. For patient information, call 423-778-7811 and have the privacy code if the child is admitted.
Children’s Hospital at Erlanger contact information
Use the department phone when you know what you need. It is faster than asking the main line to transfer you.
| Need | Phone / detail | Use it for |
|---|---|---|
| Hospital address | 910 Blackford Street, Chattanooga, TN 37403 | Pediatric ER, inpatient admission, NICU/PICU visits, outpatient surgery, and main hospital directions. |
| Main children’s hospital phone | 423-778-6011 | General hospital routing, location questions, and children’s services information. |
| Emergency Department | 423-778-9171 | Pediatric ER department contact. Call 911 first for life-threatening emergencies. |
| Pediatric Emergency Medicine | 423-778-6101 | Emergency-medicine service contact listed on the pediatric emergency page. |
| Clinic appointments | 423-778-5437 | Pediatric outpatient appointments and clinic scheduling questions. |
| Clinic registration / admitting | 423-778-6500 | Clinic registration, admitting, inpatient admission support, and direct-admit questions. |
| Patient information | 423-778-7811 | Inpatient information when privacy rules and the child’s privacy code allow disclosure. |
| Patient transfers | 423-778-8100 | Provider-directed transfers and hospital-to-hospital coordination. |
| Medical records | 423-778-7267 | Release of Information and medical-record questions. |
| Billing / Patient Financial Services | 423-778-5150 or 800-262-5764 | Hospital bills, payment plans, insurance questions, and financial-assistance routing. |
Official Children’s Hospital at Erlanger links and what to do after each opens
Use official Erlanger pages for final verification because visitor rules, parking, phone numbers, and clinic instructions can change.
Children’s Hospital main page
Open Children’s Hospital at Erlanger
- Confirm the main address, phone, pediatric service overview, and hospital resources.
- Use the menu for medical services, patient resources, appointments, parking, and family support.
- Use emergency care instead of browsing if symptoms are severe.
Contact page
Open Children’s contact information
- Use for the main phone, patient information, Emergency Department, appointments, and department numbers.
- Save the clinic appointment number and patient information number before a visit.
- Use department numbers when a child is admitted or scheduled for a procedure.
Pediatric Emergency Medicine
Open pediatric emergency services
- Review pediatric emergency scope and 24/7 availability.
- Call 911 for life-threatening emergencies.
- Bring medication lists, allergies, symptoms, and recent records when safe.
Admissions and directions
Open admissions and directions
- Use for inpatient admission, direct-admit, floor access, privacy code, NICU, pediatric floor, and PICU directions.
- Follow Blackford Street garage parking instructions.
- Bring the parking ticket for validation.
Parking
Open Children’s parking information
- Use the Blackford Street garage route for Children’s Hospital and Children’s ER visitors.
- Validate your parking stub at the Check-In desk.
- Check valet times before assuming valet is available.
Visitation and deliveries
- Check the current limited visitor policy before visiting.
- Follow unit rules because policies may change daily by patient status and department leadership.
- Ask the care team before bringing siblings or visitors with illness symptoms.
MyChart
- Use MyChart for appointments, results, statements, payments, refills, and selected records.
- Use activation code or Sign Up Now if eligible.
- Use proxy access for a child’s record when allowed.
Medical records
- Use the Authorization for Release of Medical Information when a formal copy is needed.
- Include the child’s full name, date of birth, treatment dates, recipient, and record type.
- Call medical records if MyChart does not show the complete information.
Pediatric Emergency Department at Children’s Hospital at Erlanger
Erlanger describes Children’s at Erlanger as the region’s only pediatric emergency department, with care for infants, children, and adolescents.
| Situation | Best action | Bring or mention |
|---|---|---|
| Trouble breathing, blue lips, severe allergic reaction, unconsciousness, or collapse | Call 911 immediately. | Child’s age, weight, allergies, medications, symptom start time, and location. |
| Major injury, heavy bleeding, serious burn, possible broken bone, or head injury | Use emergency care now; do not wait for a clinic appointment. | Time of injury, fall height, bleeding amount, first aid given, and pain location. |
| Seizure, severe dehydration, stiff neck, high fever with concerning symptoms, or repeated vomiting | Seek urgent medical advice or emergency care based on severity. | Temperature, urine output, fluid intake, seizure length, rash, and medical history. |
| Poisoning, medication overdose, chemical exposure, or possible ingestion | Call 911, poison-control guidance, or emergency care quickly based on severity. | Bottle, package, substance name, amount, time, child’s weight, and symptoms. |
| Mental health crisis or immediate safety concern | Call 911 or go to emergency care if the child may be in danger. | Current behavior, medications, substance exposure, safety risk, and trusted adult contact. |
| Non-emergency specialty concern | Call the child’s pediatrician or Erlanger clinic appointments at 423-778-5437. | Referral, prior records, diagnosis, insurance card, and appointment preferences. |
Emergency safety note: Online forms, search results, and MyChart messages are not a substitute for emergency care. Call 911 for life-threatening symptoms.
How to schedule pediatric appointments
Pediatric specialty scheduling is easier when you have the child’s referral, insurance, and prior records ready.
Decide whether the child needs emergency care or a clinic visit.
Use the pediatric ER or 911 for serious symptoms. Use clinic scheduling for non-emergency specialist visits, follow-ups, primary care, and outpatient needs.
Call the clinic appointment line.
Use 423-778-5437 for Children’s Hospital at Erlanger clinic appointments and pediatric scheduling help.
Ask whether a referral is required.
Many subspecialty visits work best with a pediatrician referral, diagnosis, prior labs, imaging, hospital notes, and insurance authorization.
Prepare the child’s information.
Have full legal name, date of birth, guardian contact, insurance card, referring provider, diagnosis, medicines, allergies, and preferred dates ready.
Send outside records early.
Ask the referring office to send clinic notes, lab results, imaging reports, discharge summaries, medication lists, and specialist notes before the visit.
Confirm arrival and parking.
Ask which building, floor, registration desk, parking route, fasting rule, medication rule, and arrival time apply to your child’s appointment.
Pediatric specialties and department phone numbers
Children’s Hospital at Erlanger lists many pediatric subspecialty contacts. Always confirm the latest number and location before traveling.
| Specialty / department | Listed phone | Use it for |
|---|---|---|
| Cardiology | 423-778-6180 | Heart murmur, congenital heart condition, chest pain evaluation, rhythm concerns, and follow-up. |
| Critical Care | 423-778-6466 | PICU-related care coordination and critical pediatric conditions. |
| Endocrinology | 423-778-6405 | Diabetes, growth, thyroid, puberty, hormone, and endocrine concerns. |
| Gastroenterology | 423-778-6575 | Abdominal pain, reflux, constipation, liver issues, feeding issues, and digestive conditions. |
| Genetics | 423-778-6112 | Genetic evaluation, diagnostic testing, family history concerns, and referrals. |
| Hematology / Oncology | 423-778-7289 | Blood disorders, cancer care, infusion, and specialty follow-up. |
| Neonatology | 423-778-6297 | NICU care, premature newborns, complex newborn needs, and neonatal specialist routing. |
| Neurology | 423-778-6472 | Seizures, headaches, neurologic symptoms, and specialist follow-up. |
| Orthopaedics | 423-778-2540 | Bone, joint, spine, sports injury, fracture, and orthopedic surgery concerns. |
| Pulmonology | 423-778-6501 | Asthma, chronic cough, breathing disorders, sleep-related breathing, and lung conditions. |
| Urology | 423-778-5910 | Urinary, kidney, bladder, genital, and pediatric urology concerns. |
| Imaging / Radiology | 423-778-6515 | Imaging instructions, radiology scheduling questions, and diagnostic exam preparation. |
Referral tip: Ask your child’s pediatrician whether the specialist needs referral notes, growth charts, lab results, imaging, discharge summaries, school forms, medication lists, or insurance authorization before scheduling.
NICU directions, visiting rules, and newborn-family guidance
The Neonatal Intensive Care Unit has special admission procedures and visitor policies for premature and medically fragile newborns.
NICU floor
Take elevator M to the 5th floor and turn right, according to Erlanger’s admissions and directions guidance.
Entry step
Identify yourself and your relationship with the baby using the phone at the NICU entrance, then wait for staff to open the door.
Handwashing
Erlanger asks NICU visitors to remove jewelry, push sleeves to the elbow, and scrub hands and arms before going to the baby’s bedside.
Visitor age
NICU guidelines say visitors must be 16 or older unless they are a parent.
Two visitors
The NICU page says only two visitors at a time are allowed.
Sick visitor warning
Do not visit the NICU if you feel sick or have symptoms such as fever, cold or flu symptoms, vomiting, diarrhea, pink eye, cold sores, chicken pox, poison ivy, or another active infection.
NICU privacy rule: Visit only your baby and do not ask about other babies. Staff will not share another baby’s information, and they cannot share your baby’s information with unauthorized people.
Pediatric inpatient admission, PICU directions, and privacy code
Inpatient and intensive-care visits use special access steps, floor directions, ID bands, and privacy codes.
Non-intensive admission
Parents of children being admitted to inpatient rooms should stop at the information desk to obtain an access code for pediatric floors.
Direct admission
If the child is a direct admit, report to the information desk in the Emergency Department lobby and inform security that you are there for a direct admit.
Admission delay
If more than four hours have passed since leaving the doctor’s office, the child may be asked to go through the Emergency Department for re-evaluation.
General pediatric floors
Use the G elevator to access general pediatric floors. Erlanger directions say general pediatric floors are reached by taking elevator G to the 3rd floor.
PICU
For the Pediatric Intensive Care Unit, take elevator G to the 4th floor, turn left, and use the red phone on the wall to ring the nurse’s station.
Privacy code
Parents or guardians receive a privacy code that can be used to obtain information about the child or baby. Erlanger warns families not to share this number with others.
Children’s outpatient surgery and procedure preparation
Procedure visits can involve fasting, anesthesia, pre-registration, imaging, lab work, consent, and discharge transportation.
| Surgery need | Best contact / action | Questions to ask |
|---|---|---|
| Outpatient surgery | Call Outpatient Surgery at 423-778-2142 if your instruction sheet directs you there. | Arrival time, fasting, medications, guardian consent, discharge ride, and expected recovery time. |
| Pre-admission testing | Follow the surgeon’s instructions and ask whether testing is needed before surgery. | Lab work, imaging, anesthesia review, illness symptoms, and what happens if the child gets sick before the procedure. |
| Medication planning | Bring a complete medication list and ask which medicines to give or hold. | Inhalers, seizure medicines, diabetes medicines, blood thinners, supplements, and last dose timing. |
| Child Life support | Ask whether Child Life can help prepare the child for the procedure. | Age-appropriate preparation, coping tools, distraction options, and sibling support. |
| After surgery | Ask for written discharge instructions before leaving. | Pain medicines, diet, activity limits, wound care, fever warning signs, follow-up, and when to return to the ER. |
Procedure safety note: If the child develops fever, cough, vomiting, rash, breathing trouble, exposure to contagious illness, or worsening symptoms before surgery, call the surgical team for instructions.
Medical records, release forms, and child record requests
MyChart can show selected records, but a formal release may be needed for complete records, legal use, school forms, insurance, or outside specialist transfer.
Decide what record is needed.
Examples include discharge summary, history and physical, operative note, consult note, diagnostic test result, medication list, allergy list, ER record, immunization proof, imaging report, or billing record.
Check MyChart first for selected information.
MyChart may provide appointments, results, statements, medication refills, and selected medical information for current Erlanger patients.
Use an Authorization for Release of Medical Information when needed.
Formal records requests should include the child’s name, date of birth, treatment dates, requested record type, recipient, purpose, and proper signature.
Include legal authority when required.
Parents, guardians, custodians, or other representatives may need to document authority, especially when custody or privacy rules affect access.
Call Medical Records for help.
Use 423-778-7267 for medical-record questions and Release of Information routing.
Record request script: “I need my child’s records from Children’s Hospital at Erlanger for dates ____. Please send the discharge summary, ER record, lab results, imaging report, operative report, medication list, or complete chart to ____.”
Erlanger MyChart and parent proxy access
MyChart is useful for current Erlanger patients, but it may not show the complete medical record.
Use MyChart for
Upcoming and past appointments, test results, physician reports, medical statements, online bill pay, prescription refill requests, and selected records.
Create account
Erlanger says current patients can create an account at mychart.erlanger.org by using an activation code or choosing Sign Up Now when available.
Child proxy access
Parents or legal guardians can request access to portions of a child’s protected health information through Erlanger MyChart proxy forms.
Teen privacy
Access to a child or teen chart may be limited by law, policy, court order, custody status, or privacy rules.
Emergency warning
Do not use MyChart messages for life-threatening symptoms, urgent symptoms, or immediate safety concerns.
Billing, insurance, payment plans, and physician bills
Hospital billing can include separate hospital, physician, lab, imaging, emergency, anesthesia, and specialty charges.
| Billing need | Best contact / action | What to ask |
|---|---|---|
| Hospital bill question | Call Patient Financial Services at 423-778-5150 or 800-262-5764. | Account number, date of service, insurance processing, balance, payment plan, itemized bill, and financial assistance. |
| Erlanger physician bill | Call 423-778-3274. | Whether the bill is from an Erlanger physician, hospital facility, specialist, radiologist, anesthesiologist, or other provider. |
| Online payment | Use Erlanger MyChart to pay as a guest or through a current patient account. | Receipt, payment plan, guarantor account, and whether multiple bills are separate. |
| Insurance verification | Call your insurance company and the scheduling office before planned care. | Network status, referral, prior authorization, deductible, copay, coinsurance, and out-of-pocket maximum. |
| Payment plan | Contact Patient Financial Services before the balance becomes overdue. | Monthly payment amount, due date, financial-aid review, and what happens if another bill arrives. |
Billing caution: Erlanger’s payment page says account balances are to be paid 30 days from the statement date unless payment plans are arranged. Ask for help early if you cannot pay in full.
Financial assistance and insurance support
Financial assistance, TennCare, insurance eligibility, and payment plans should be handled through Erlanger’s official billing resources.
Patient Financial Services
For hospital billing and payment questions, call 423-778-5150 or 800-262-5764 during listed weekday business hours.
Accepted insurance
Use Erlanger’s accepted-insurance page and your insurance company to confirm current coverage, network status, referral rules, and prior authorization requirements.
Medicare and TennCare
Erlanger’s billing resources include Medicare and TennCare eligibility information. Ask Patient Financial Services when coverage is uncertain.
Financial-assistance policy
Use Erlanger’s official financial-assistance resources and provider-covered list before assuming a balance is final or before sending documents anywhere.
Financial help script: “I have a Children’s Hospital at Erlanger bill for date of service ____. Can you explain the balance, insurance adjustment, separate physician bill, financial assistance, TennCare screening, and payment-plan options?”
Parking, valet, garage validation, and arrival route
Children’s Hospital parking uses the Blackford Street garage entrance and validation process.
Main hospital parking
Enter the parking garage from the Blackford Street entrance, park on the ground level, take the ground-level elevator to the 1st floor, and enter Children’s Hospital.
Validation
Parking is free with validation for Children’s Hospital and Children’s ER visitors. Bring your parking ticket and validate it at the Check-In desk before leaving.
Without validation
Erlanger’s parking page says drivers are charged $10 to exit the ground-level garage without a validated ticket.
Children’s ER valet
Free valet parking is listed at the Children’s Emergency Room entrance at 910 Blackford Street, Monday-Friday, 6AM-6PM.
Admissions valet note
Erlanger’s admissions page also lists Children’s ER valet on Blackford Street and notes the last car may be accepted two hours before closing.
Wayfinding
Use the ErlangerNOW app for turn-by-turn directions, parking-location saving, and internal wayfinding on the downtown campus.
Parking tip: Do not leave your parking stub in the car if you need validation. Bring it with you to the Children’s information or check-in desk.
Visitor policy, security, badges, and NICU/PICU rules
Visitor policies can change daily and may vary by unit, patient status, behavior, infection risk, clinic, or hospital leadership decision.
| Visitor topic | What to know | Best action |
|---|---|---|
| Guest Relations check-in | Children’s Hospital safety guidance says visitors are required to check in with the Guest Relations desk in the Children’s lobby to receive a Visitor’s Pass. | Bring photo ID and follow badge instructions before going to a unit. |
| Limited visitor policy | Erlanger says visitor policies may change daily and are at the discretion of hospital and medical department leadership. | Check the current policy online and follow the care team’s directions. |
| NICU visitors | NICU visitors must follow special entry, age, handwashing, privacy, and illness-symptom rules. | Do not bring sick visitors, and ask the nurse before bringing extended family. |
| PICU access | PICU directions require taking elevator G to the 4th floor and using the red phone to reach the nurse’s station. | Ask the nurse about bedside limits, quiet hours, handoff times, and patient-specific restrictions. |
| Privacy code | Parents or guardians receive a privacy code for admitted children or babies. | Do not share the code publicly or with people who should not receive medical information. |
| Deliveries and group visits | Visitor and delivery rules may differ for patient units, child life, gifts, infection precautions, and group requests. | Use official visitation and delivery guidance before sending items or planning a group visit. |
Family support, Child Life, Ronald McDonald House, Wi-Fi, and practical help
Children’s Hospital visits can be stressful. Erlanger lists several support resources for families.
Child Life
Child Life specialists help reduce stress and fear through preparation, coping tools, distraction, play, and age-appropriate support during hospital experiences.
Social services
Children’s Social Services is listed at 423-778-6571. Ask the care team for help with resources, family stress, discharge barriers, or community support.
Ronald McDonald House
Ronald McDonald House is listed at 423-778-4300. Families traveling from outside Chattanooga can ask the care team about lodging-resource routing.
Free Wi-Fi
Erlanger’s children’s resources say free, high-speed wireless internet access is available throughout Children’s Hospital and the Medical Mall.
Therapy services
Children’s Hospital therapy services are listed at 423-778-6488. Ask whether a referral or prior authorization is needed.
Injury prevention
Safe and Sound injury prevention is listed at 423-778-6691. Families may ask about safety education and prevention resources.
Parent checklist before visiting Children’s Hospital at Erlanger
Use this checklist for pediatric ER visits, specialty appointments, surgery, inpatient admission, NICU, PICU, records, and billing.
| Bring / prepare | Why it helps | Extra note |
|---|---|---|
| Child’s full legal name and date of birth | Needed for registration, records, MyChart, pharmacy, lab, imaging, billing, and patient information. | Use the name shown on insurance and referral documents. |
| Insurance card and photo ID | Needed for registration, eligibility, authorization, billing, and guardian verification. | Bring custody or guardianship paperwork when relevant. |
| Medication bottles or complete list | Erlanger admission guidance asks families to bring the child’s medications from home if available so staff can verify dosage. | Include inhalers, seizure medicine, insulin, supplements, allergies, and last dose time. |
| Prior records and referral | Specialists, ER physicians, surgeons, and inpatient teams may need outside test results and notes. | Bring imaging discs, lab reports, discharge papers, school forms, and specialist notes. |
| Comfort item | Erlanger suggests bringing the child’s favorite toy, blanket, or comfort item for inpatient care or procedures. | Label items with the child’s name when possible. |
| Parking ticket | Children’s parking is free with validation, but the ticket must be validated before leaving. | Do not leave the parking ticket in the vehicle. |
| Question list | Hospital visits can move quickly, especially during emergencies or rounds. | Ask diagnosis, test results, warning signs, medicines, discharge steps, follow-up, and who to call after discharge. |
Children’s Hospital at Erlanger map and directions
Use this map for general directions to the Blackford Street children’s hospital campus. Follow emergency signs and Erlanger instructions once you arrive.
Children’s Hospital at Erlanger
910 Blackford Street
Chattanooga, TN 37403
Main phone: 423-778-6011
Emergency Department: 423-778-9171
Clinic appointments: 423-778-5437
For Children’s Hospital and Children’s ER parking, use the Blackford Street garage entrance, bring the parking ticket with you, and validate it at the Check-In desk before leaving. For life-threatening symptoms, call 911.
Official source checklist for this Children’s Hospital Erlanger TN guide
Use these official Erlanger pages for final verification because department phones, visitor policy, billing rules, parking, and records steps can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Children’s Hospital at Erlanger | Main children’s hospital overview, service categories, address, phone, resources, and hospital identity. | Use first for the current official hospital page. |
| Children’s Hospital Contact Us | Address, phone, patient information, patient transfers, Emergency Department, admitting, appointments, subspecialty numbers, and non-clinical departments. | Use for direct department phone numbers and appointment routing. |
| Pediatric Emergency Medicine | 24/7 pediatric emergency care, board-certified pediatric emergency physicians, pediatric subspecialist access, pediatric surgery suites, and Child Life emergency support. | Use for pediatric ER planning and emergency-service scope. |
| Admissions and Directions | Inpatient admission, parking route, validation, valet, what to bring, direct-admit route, privacy code, pediatric floor, NICU, and PICU directions. | Use before an inpatient admission or procedure. |
| Children’s Hospital Parking | Blackford Street parking garage route, free validation, $10 unvalidated exit fee, Children’s ER valet, Medical Mall clinic parking, Kennedy Outpatient Center parking, and CARTA route notes. | Use before driving to the children’s campus. |
| Visitation and Deliveries | Limited visitor policy and warning that visitation policies may change daily based on patient and unit needs. | Use before visiting an admitted child or sending deliveries. |
| NICU Guidelines and Policies | NICU visiting hours, age rules, entry steps, handwashing, two-visitor limit, illness restrictions, and privacy guidance. | Use before visiting a baby in the NICU. |
| Erlanger MyChart | MyChart appointment details, account creation, activation-code route, results, statements, payments, refill requests, and mobile access. | Use for portal access and selected medical-record needs. |
| Medical Records | Authorization for Release of Medical Information, record request routing, and release process. | Use when formal copies or complete records are needed. |
| Payment Process | Patient Financial Services, payment expectations, payment plans, physician billing phone, and online bill pay through MyChart. | Use for bills, payment plans, insurance-related balance questions, and physician-bill separation. |
Independent guide notice: This website is not Children’s Hospital at Erlanger, Erlanger Health, an emergency service, a medical provider, an insurer, a billing office, or a medical-records department. Always verify medical instructions, records, visitor rules, bills, parking, phone numbers, and emergency directions directly with Erlanger or a licensed clinician.
Children’s Hospital Erlanger TN FAQs
Common questions parents and caregivers ask before calling, visiting, parking, using the pediatric ER, requesting records, or using MyChart.
1. What is the address of Children’s Hospital at Erlanger?
Children’s Hospital at Erlanger is located at 910 Blackford Street, Chattanooga, TN 37403.
2. What is the main phone number for Children’s Hospital at Erlanger?
The main phone number listed by Erlanger for Children’s Hospital at Erlanger is 423-778-6011.
3. What number do I call for pediatric clinic appointments?
Call 423-778-5437 for clinic appointments at Children’s Hospital at Erlanger. Ask whether your child needs a referral, prior records, imaging, lab results, or insurance authorization.
4. Does Children’s Hospital at Erlanger have a pediatric emergency department?
Yes. Erlanger describes Children’s at Erlanger as the region’s only pediatric emergency department and says it is available 24/7 for children who need care that cannot wait. Call 911 for life-threatening emergencies.
5. What is the Emergency Department phone number?
The Children’s Hospital contact page lists Emergency Department at 423-778-9171. Pediatric Emergency Medicine is also listed at 423-778-6101 on the emergency-services page.
6. Where should I park for Children’s Hospital at Erlanger?
Enter the parking garage from the Blackford Street entrance, park on the ground level, take the elevator to the 1st floor, and enter Children’s Hospital. Parking is free with validation, so bring your parking ticket to the Check-In desk.
7. How do I get to the NICU at Children’s Hospital at Erlanger?
Erlanger’s directions say to take elevator M to the 5th floor and turn right. Identify yourself and your relationship with the baby using the phone at the NICU entrance, then follow staff handwashing and visitor instructions.
8. How do I access my child’s Erlanger medical records?
Use Erlanger MyChart for selected records and the Authorization for Release of Medical Information for formal or complete records. For medical-record questions, call 423-778-7267.
9. What is Erlanger MyChart used for?
MyChart can help current Erlanger patients view appointments, test results, physician reports, medical statements, bill pay, selected records, and refill requests. Parents or guardians may request proxy access for a child’s record when allowed.
10. Who do I call for Erlanger billing help?
For hospital billing questions, call Patient Financial Services at 423-778-5150 or 800-262-5764. For Erlanger physician bill questions, call 423-778-3274.