Chesapeake General Hospital address, phone, ER, appointments, MyChart, medical records, billing, parking, visitor help, and map
Chesapeake General Hospital is a common older search name for the hospital now known as Chesapeake Regional Medical Center, part of Chesapeake Regional Healthcare. The current hospital campus is located at 736 Battlefield Blvd. North, Chesapeake, VA 23320.
Use this guide to find the right phone number, emergency department, appointment route, MyChart portal, medical records, billing and financial-aid help, parking, visitor entrance, patient preparation checklist, and map directions before visiting the hospital.
“Chesapeake General Hospital” is an older/common search name for this Chesapeake hospital.
Chesapeake, VA 23320, United States.
Use for general hospital routing, patient-room connection, and department transfer help.
Emergency Department location phone: 757-312-6200.
Use for diagnostic testing and imaging scheduling at Chesapeake Regional.
Use when a complete record is not visible in MyChart or a formal release is needed.
Chesapeake General Hospital overview
A practical guide for patients, families, visitors, and caregivers searching the older hospital name online.
People still search “Chesapeake General Hospital” when they need the address, main phone, emergency room, patient portal, records office, appointment scheduling, billing, parking, or directions. The current official hospital name used by Chesapeake Regional Healthcare is Chesapeake Regional Medical Center.
The hospital campus serves Chesapeake and the broader Hampton Roads region. Official Chesapeake Regional pages describe emergency care, a nationally accredited Chest Pain Center, surgical services, imaging, cancer care, heart care, labor and delivery, patient portals, billing resources, free parking, Wi-Fi, cafeteria, vending machines, chapel, and patient/visitor support.
Is Chesapeake General Hospital the same as Chesapeake Regional Medical Center?
Yes for most patient-search purposes. The older name points to the current Chesapeake Regional hospital campus.
Important Chesapeake Regional phone numbers
Use the right number for the task. The operator can transfer you, but direct numbers are faster when you already know what you need.
| Need | Phone / detail | Use it for |
|---|---|---|
| Hospital address | 736 Battlefield Blvd. North, Chesapeake, VA 23320 | Main hospital visits, emergency department, patient drop-off, parking, and GPS directions. |
| Hospital operator | 757-312-8121 | General assistance, department transfer, patient-room connection, and hospital information. |
| Emergency Department | 757-312-6200 | Emergency Department location contact. Call 911 for a life-threatening emergency. |
| Diagnostic testing and imaging scheduling | 757-312-6137 | Schedule, cancel, reschedule, or prepare for diagnostic tests and imaging. |
| Medical Records Department | 757-312-6114 | Records not visible in MyChart, formal release questions, and complete medical-record requests. |
| MyChart support | 1-844-686-3503 | Activation code, login help, email/text verification, and account access questions. |
| Patient Experience Team | 757-312-6244 | Compliments, concerns, care-experience support, and feedback. |
| On-campus security / lost items | 757-312-6835 | Lost and found, campus security questions, and parking-lot call-box support. |
Official Chesapeake Regional links and what to do after each opens
Use official pages for final phone numbers, directions, patient policies, billing, records, portal access, and appointment details.
Hospital location page
Open Chesapeake Regional Medical Center
- Confirm the current hospital name, services, amenities, and patient/visitor link.
- Use the page for hospital overview and related provider/service navigation.
- Call the operator for department transfer or room connection.
Contact page
- Confirm the operator number, address, email, and patient-experience contact.
- Use 757-312 plus the four-digit department extension when you have one.
- Use the operator if you do not know the correct department.
Emergency Department
- Use for Emergency Department location, 24/7 status, amenities, and chest-pain center context.
- Call 911 for life-threatening symptoms.
- Bring medicines, allergies, ID, insurance, and recent discharge papers when safe.
Patients & Visitors
- Review entrances, Wi-Fi, cafeteria, appointment routing, smoke-free campus, and patient experience.
- Note that after 9pm, visitors should enter through the Emergency Department.
- Use this section before a hospital stay or visit.
Directions & Parking
- Use the current campus map and driving directions.
- Confirm parking changes because construction can relocate lots.
- Look for free parking and valet instructions at the main entrance.
Patient portals
- Use MyChart for Chesapeake Regional Medical Center, Surgery Center of Chesapeake, and Jennings Outpatient Center records.
- Use Athena for Chesapeake Regional Medical Group offices and Transitional Care Clinic records.
- Call MyChart support if activation or login fails.
Medical records
- Use the release form for complete records or records not available in MyChart.
- Include patient name, date of birth, dates of service, recipient, and record type.
- Call the Medical Records Department with release questions.
Billing and price transparency
- Review insurance, authorization, facility-fee, financial-aid, and price-estimate information.
- Ask whether your visit may create separate provider and hospital facility charges.
- Confirm financial-aid application requirements before assuming the balance is final.
Emergency Department and when to call 911
Chesapeake Regional Medical Center’s Emergency Department is open 24/7 for walk-in emergency care.
| Situation | Best action | Bring or mention |
|---|---|---|
| Chest pain, pressure, sweating, shortness of breath, or pain spreading to arm/jaw/back | Call 911 or seek emergency care immediately. | Medication list, allergy list, heart history, stents, bypass history, and time symptoms started. |
| Stroke signs such as face droop, arm weakness, slurred speech, sudden confusion, or vision loss | Call 911 immediately. | Last-known-well time, blood thinner use, prior stroke history, and emergency contact. |
| Severe abdominal pain, serious injury, heavy bleeding, fainting, or poisoning | Use emergency care now; do not wait for routine scheduling. | Time of event, suspected substance, packaging, first aid given, and current medications. |
| Severe allergic reaction, trouble breathing, swelling, or wheezing | Call 911 if severe or rapidly worsening. | Known allergy, exposure time, epinephrine use, inhaler use, and medication list. |
| Mental health crisis, suicidal thoughts, psychosis, severe anxiety, or addiction crisis | Call 911 or use emergency care if there is immediate danger. | Medication list, substance exposure, safety risk, current behavior, and trusted contact. |
| Non-emergency test, imaging, or follow-up | Call Scheduling at 757-312-6137 or your provider’s office. | Physician order, insurance card, ID, and preparation instructions. |
Appointments, diagnostic testing, and imaging scheduling
Chesapeake Regional uses different scheduling routes depending on whether you need hospital testing, imaging, a provider visit, or emergency care.
Hospital services and specialty areas
The current official hospital is a general acute-care medical center with many hospital and outpatient services.
Emergency care
The Emergency Department is open 24/7 and includes chest-pain center resources, emergency evaluation, and behavioral-health crisis support.
Heart care
Chesapeake Regional highlights cardiology, heart-attack care, a chest-pain center, and open-heart surgical care resources.
Imaging and diagnostics
Diagnostic testing and imaging may be scheduled by calling 757-312-6137, with several hospital-campus and outpatient locations listed by Chesapeake Regional.
Surgical services
Surgical services may require pre-op instructions, anesthesia review, medication lists, cardiology information, fasting, and post-procedure ride planning.
Cancer care
Chesapeake Regional lists cancer care among its service lines, including diagnosis, treatment coordination, and cancer registry support.
Labor and delivery
Chesapeake Regional lists maternity care and The BirthPlace, with OB-related registration and tour contact details available through official patient pages.
Orthopedics
Orthopedic care may include pre-surgery education, navigator support, hospital procedures, rehabilitation planning, and follow-up care.
Outpatient departments
Some outpatient services may be billed as hospital outpatient departments, which can create both provider and facility charges.
Medical records, release forms, and record-copy requests
Use MyChart for many records, but request a complete medical record through the formal release process when needed.
MyChart portal: what it is used for
Chesapeake Regional uses MyChart for hospital-related records and Athena for many Chesapeake Regional Medical Group or Transitional Care Clinic records.
Billing, insurance, price estimates, and facility fees
Hospital bills can include several separate charges. Ask early when a service is scheduled.
| Billing topic | What to know | Best action |
|---|---|---|
| Insurance information | Complete insurance and billing information must be provided at registration or admission. | Bring insurance card, ID, authorization, referral, and any employer or Workers’ Compensation information. |
| Prior authorization | Many insurance companies require authorization before hospital services. | Call your insurer and ordering provider before scheduled testing or procedures. |
| Patient responsibility | Unpaid expenses after insurance are the patient’s responsibility. | Ask for estimates, financial-aid review, and payment-plan options early. |
| Outpatient facility fee | Chesapeake Regional explains that outpatient department visits may create a provider-services bill and a hospital facility bill. | Ask whether your appointment is billed as a hospital outpatient department service. |
| Price transparency | Charge Description Master files are available but do not calculate final patient cost by themselves. | Use estimate tools and insurance benefit checks for a realistic out-of-pocket estimate. |
| Payment plans | The hospital states monthly payments may be accepted on a predetermined schedule with a credit representative or financial counselor. | Ask billing before the account becomes overdue. |
Financial aid and help paying a hospital bill
Chesapeake Regional says additional financial assistance is available for qualified applicants.
Financial application
Patients seeking financial assistance may need to complete a financial application and financial statement with proof of income.
Extra verification
The billing page notes that additional verification may be required to complete the application process.
Medicaid coverage
Chesapeake Regional’s billing page points patients toward Medicaid coverage resources for Virginians who may qualify.
Monthly payments
Monthly payments may be accepted on a predetermined schedule through billing or financial counseling.
Parking, directions, entrances, and arrival planning
The hospital has free parking lots and free valet parking at the main entrance, but construction can change lot access.
Visitor information, entrances, Wi-Fi, cafeteria, and smoke-free rules
Visitor rules can change by unit, infection control, patient condition, time of day, and hospital policy.
| Visitor topic | What to know | Best action |
|---|---|---|
| Main Lobby Entrance | The Patients & Visitors page lists Main Lobby Entrance hours as Monday-Saturday 5am-9pm and Sunday/special holiday hours 7am-9pm. | After 9pm, use the Emergency Department entrance as directed by the hospital page. |
| Garden Entrance | The Patients & Visitors page lists Garden Entrance hours as Monday-Friday 7am-7pm and closed weekends/special holidays. | Use the main entrance or ED entrance when the Garden Entrance is closed. |
| Wi-Fi | Wi-Fi is available throughout the hospital, with some restricted areas. | Use a personal device and ask staff if a care area restricts access. |
| Cafeteria | The hospital location page lists a cafeteria and vending machines as amenities. | Check current cafeteria hours online or at the hospital before planning meals around them. |
| Smoke-free campus | Chesapeake Regional says all locations, including the medical center campus, are smoke-free. | Do not smoke or use tobacco products on campus. |
| Patient room calls | The contact page says a patient room can be reached by dialing 757-312 plus the room number, or by calling the operator. | Use the operator if you do not know the room number or if privacy limits apply. |
Hospital stay preparation and patient belongings
Bring only what is needed for the stay and leave valuables at home whenever possible.
Bring basic comfort items
Chesapeake Regional’s patient guidance mentions glasses, hearing aids, pajamas, robe, slippers, reading material, personal toiletries, and personal music player with earphones.
Plan a ride home
If a stay or procedure may require discharge transportation, arrange the ride before arrival.
Leave valuables at home
The hospital advises patients to leave valuables, jewelry, and large sums of cash at home.
Tell your nurse about dentures
Patient guidance warns not to leave dentures or similar items on meal trays and to tell the nurse about them.
Advance directives
The patient page explains that admitted patients may be asked about advance directives such as a living will or durable power of attorney.
Large devices
Small personal electronics may be allowed, but larger electronic devices may be restricted because of fire-code rules.
Security, lost and found, and patient experience
Know whom to call for campus security, lost belongings, and care-experience feedback.
Checklist before visiting Chesapeake Regional Medical Center
Use this list for emergency visits, outpatient testing, surgery, labor and delivery, inpatient admission, billing, and record requests.
| Bring / prepare | Why it helps | Extra note |
|---|---|---|
| Photo ID and insurance card | Needed for registration, billing, identity verification, and insurance processing. | Bring authorization or referral if your insurance requires it. |
| Physician order | Diagnostic testing and imaging may not be completed if the order is not on file. | Ask the ordering provider how the order was sent. |
| Medication and allergy list | Helps avoid unsafe interactions and duplicate medications. | Include dose, frequency, supplements, inhalers, patches, and last dose. |
| Medical history and prior records | Emergency, surgical, heart, cancer, imaging, and specialty teams may need history quickly. | Bring discharge summaries, imaging reports, implant cards, and prior test results. |
| Ride home | Sedation, anesthesia, procedures, pain medication, and discharge rules may require a driver. | Ask before the visit whether ride-home requirements apply. |
| Advance directive or legal documents | Hospital staff may ask about living will, durable power of attorney, guardian papers, or decision-maker authority. | Bring a copy if available. |
| Parking and entrance plan | Construction and time of day can affect the easiest entrance. | Check campus map and remember visitors after 9pm should enter through the ED. |
Chesapeake General Hospital map and directions
Use this map for the current Chesapeake Regional Medical Center campus. Follow emergency signs for urgent care and hospital signage for parking or department-specific arrival.
Chesapeake Regional Medical Center
736 Battlefield Blvd. North
Chesapeake, VA 23320
Main operator: 757-312-8121
Emergency Department: 757-312-6200
Official source checklist for this Chesapeake General Hospital guide
Use these official or primary sources for final verification because phone numbers, visitor rules, parking, billing, and record procedures can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Chesapeake Regional Medical Center | Current hospital name, overview, amenities, services, and patient/visitor routing. | Use first for the hospital’s official current identity and location details. |
| Contact Us | Operator number, address, email, patient-room calling, patient experience contact, and campus map link. | Use for general hospital contact and department-transfer help. |
| Emergency Department | ED address, phone, 24/7 hours, emergency warning, chest-pain center, behavioral-health support, and amenities. | Use for emergency department location and non-911 ED contact context. |
| Patients & Visitors | Entrance hours, after-9pm visitor entrance, Wi-Fi, smoke-free campus, security phone, patient experience, and appointment routing. | Use before visiting, staying, or contacting a patient. |
| Directions & Parking | Free parking, valet parking, campus map, construction-related parking changes, and driving directions. | Use before driving to the campus. |
| Patient Portals | MyChart and Athena portal routing, MyChart features, activation-code steps, proxy-access note, and help desk phone. | Use for portal setup, records access, billing tools, and appointment tools. |
| Your Medical Records | Formal medical-record release process, release form, and medical-record request context. | Use when MyChart does not show everything needed or an official release is required. |
| MyChart FAQ | What appears in MyChart, support number, records department number, no-fee portal statement, and activation-code help. | Use for portal and medical-record access questions. |
| Diagnostic testing and imaging scheduling | Scheduling phone, appointment preparation, provider-order need, results posting, and imaging/testing location examples. | Use before scheduling hospital tests or imaging. |
| Billing, Insurance and Price Transparency | Insurance information, authorization, payment responsibility, financial assistance, outpatient facility-fee notice, and price transparency. | Use for bills, estimates, coverage, payment plans, and financial-aid questions. |
| Virginia House Resolution No. 23 | Historical name context: Chesapeake General Hospital opened in 1976, and the hospital system adopted the Chesapeake Regional Healthcare name in 2015. | Use to explain why patients still search the older Chesapeake General Hospital name. |
Chesapeake General Hospital FAQs
Common questions patients and families ask before calling, visiting, parking, using the ER, requesting records, or using MyChart.