Camc General Hospital Charleston WV: Contact & Patient Info

by
Hospital Guide · Charleston WV · Patient & Visitor Information

CAMC General Hospital Charleston WV contact, emergency care, patient records, billing, parking, visitor info, and hospital services

CAMC General Hospital is a 24-hour hospital at 501 Morris St., Charleston, WV 25301. The main CAMC operator phone number is (304) 388-5432.

This guide helps patients and families quickly find the right phone number, emergency entrance information, major services, PatientLink portal steps, medical records, billing support, visitor rules, dining, parking, and map directions before going to the hospital.

Main: 304-388-5432 501 Morris St. Open 24 hours Trauma Center Charleston, WV 25301
Call CAMC: 304-388-5432 Official Hospital Page PatientLink Portal Map & Parking
Medical emergency? Call 911 or go to the nearest emergency department now. Do not use email, contact forms, portal messages, or online appointment tools for chest pain, stroke symptoms, severe injury, trouble breathing, loss of consciousness, severe bleeding, poisoning, suicidal thoughts, or any rapidly worsening condition.
Hospital address 501 Morris St.

Charleston, WV 25301.

Main operator 304-388-5432

Use for general hospital routing, department connection, location help, and patient/visitor questions.

Hospital hours Open 24 hours

Emergency and inpatient hospital operations are 24/7. Department hours and visitor access may vary.

Medical records 304-388-1308

Use for CAMC location records, release forms, provider-transfer requests, and record-copy questions.

Billing support 304-388-7530

Use for bill questions, payment arrangements, financial assistance, itemized bills, and insurance balance questions.

Portal help 877-621-8014

PatientLink support is available for portal setup, navigation, and password reset issues.

About CAMC General Hospital in Charleston, West Virginia

CAMC General Hospital is one of the major CAMC locations serving Charleston, Kanawha County, and southern West Virginia.

CAMC’s official location page describes General Hospital as home to the highest level Trauma Center, nationally accredited Medical Rehabilitation and Stroke Centers, a Neurosciences Center, one of two Facial Surgery Centers, Charleston’s only accredited Sleep Center, orthopedic trauma services, and southern West Virginia’s only Kidney Transplant Center affiliated with the Cleveland Clinic.

The hospital also lists services such as urology, behavioral medicine and psychiatry, physical therapy, and occupational therapy. Patients and visitors should use the official location page, department pages, PatientLink, and CAMC phone directory for final confirmation before traveling.

Use CAMC General Hospital for
Emergency care, trauma care, neuroscience services, stroke care, medical rehabilitation, kidney transplant-related services, orthopedic trauma, behavioral medicine, psychiatry, urology, radiology, and inpatient hospital services.
Call before arriving for
Scheduled tests, pre-registration, outpatient registration, imaging, medical records, billing, visitor questions, department-specific hours, non-emergency directions, and parking questions.
Do not use online forms for
Medical emergencies, medical advice, medical record requests, prescription requests, appointment cancellation within 24 hours, or urgent portal messages.

CAMC General Hospital phone numbers and contact routing

Use the right phone number so your question reaches the correct CAMC team faster.

Need Phone / link Use it for
Main CAMC operator 304-388-5432 General hospital routing, patient/visitor questions, department connection, and location assistance.
Scheduling and pre-registration 304-388-9677 Outpatient registration, pre-admission testing, pre-admission, test scheduling, and physician-order scheduling questions.
Medical records 304-388-1308 Release of information, provider-to-provider records, record-copy requests, and identity requirements.
Patient Financial Services 304-388-7530 Billing questions, itemized bills, payment arrangements, financial assistance, and insurance balance questions.
CAMC General Hospital financial counselor 304-388-6093 Financial-counseling questions for uninsured, underinsured, or assistance-seeking patients at General Hospital.
PatientLink support 877-621-8014 Patient portal login, navigation, support, password reset, and portal-access help.
Contact form CAMC Contact Us General non-urgent messages only. CAMC says not to use the contact form for emergencies, medical advice, records requests, prescriptions, or appointments.
Fast routing tip: When calling, have the patient’s full name, date of birth, department, appointment date, physician name, insurance card, medical record number if available, and reason for calling ready.

Emergency care, trauma services, and when to go now

CAMC General Hospital is open 24 hours and is associated with major trauma and emergency hospital services.

Go immediately for emergency symptoms

Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, severe injury, uncontrolled bleeding, poisoning, breathing trouble, loss of consciousness, severe allergic reaction, suicidal thoughts, or sudden severe weakness.

Use the main operator for routing

For non-911 routing, call 304-388-5432 and ask for the appropriate hospital department, patient room, registration area, or visitor guidance.

Trauma and specialty services

The official hospital page highlights trauma care, neuroscience services, stroke care, medical rehabilitation, orthopedic trauma, and other specialized services at General Hospital.

Do not use PatientLink for emergencies

CAMC’s PatientLink page says portal messaging should not be used for urgent or emergent issues. Use the physician office, emergency department, or 911 instead.

Stroke warning: Face drooping, arm weakness, speech trouble, sudden vision loss, sudden confusion, severe headache, or sudden balance problems require emergency response. Call 911.

Major services and departments at CAMC General Hospital

The official General Hospital page and department page identify several key service areas. Always verify your exact appointment location and department before arrival.

Service area What CAMC General Hospital lists Patient tip
Trauma care General Hospital is described as home to the highest level Trauma Center. Use emergency services for major injuries, falls, crashes, severe bleeding, or serious trauma symptoms.
Stroke care The location page lists nationally accredited Stroke Center services. Do not drive yourself with stroke symptoms. Call 911 because treatment timing matters.
Medical rehabilitation The hospital is listed with a nationally accredited Medical Rehabilitation Center. Ask about referral requirements, inpatient vs outpatient rehab, insurance authorization, and follow-up therapy plans.
Neurosciences The hospital page lists a Neurosciences Center and neurosurgery-related volume. Confirm whether your appointment is inpatient, clinic-based, surgical, imaging, rehab, or follow-up.
Orthopedic trauma General Hospital lists orthopedic trauma services. Bring prior imaging, medication list, injury date, and outside-hospital records if transferred or referred.
Kidney transplant The location page lists southern West Virginia’s only Kidney Transplant Center, affiliated with the Cleveland Clinic. Ask about transplant coordinator contacts, required testing, records, medications, and appointment preparation.
Radiology and imaging The department page lists general radiography, fluoroscopy, CT, MRI, ultrasound, nuclear medicine, and lithotripsy. Confirm prep instructions, arrival time, contrast use, insurance authorization, and where to check in.
Behavioral medicine and psychiatry General Hospital lists behavioral medicine and psychiatry services. For immediate danger to self or others, use 911 or emergency crisis resources instead of waiting for a routine appointment.
Urology The official hospital page lists urology among General Hospital services. Ask whether your visit is clinic, inpatient consult, surgery, imaging, or follow-up care.
Physical and occupational therapy The official hospital page lists physical and occupational therapies. Ask whether you need a referral, pre-authorization, evaluation appointment, or discharge therapy plan.

Before your visit: scheduling, registration, insurance, and what to bring

CAMC’s prepare-for-visit guidance is especially helpful for scheduled outpatient tests, pre-admission, imaging, surgery, and registration.

Confirm the exact CAMC location. CAMC has multiple Charleston-area hospitals and outpatient sites. Confirm that your appointment is at CAMC General Hospital, 501 Morris St., and not Memorial, Women and Children’s, Teays Valley, or another outpatient location.
Use Central Scheduling when needed. For outpatient registration, pre-admission testing, or pre-admission, call 304-388-9677 or 800-348-9677.
Have key information ready. CAMC asks patients to have appointment date and time, physician name, insurance card, and physician order available when scheduling.
Check insurance requirements before arrival. Contact your insurance company about referrals, pre-authorization, network status, deductibles, co-pays, and special requirements.
Bring only necessary belongings if admitted. CAMC’s guidance says to bring minimum personal belongings and leave valuables at home.
Bring advance directive documents if you have them. If you have an advance medical directive and it is not already on file, bring a copy.
Pre-registration tip: If your test requires fasting, contrast, sedation, lab work, a driver, medication holds, or prior authorization, confirm instructions before the appointment day.

Medical records, release forms, provider transfers, and ID requirements

CAMC’s medical records page gives different routes depending on whether you need records sent to another provider or need records for another purpose.

Medical records phone
304-388-1308, listed for CAMC / Teays Valley Hospital visits, available 8:30 a.m. to 4:00 p.m.
Fastest route
CAMC says electronic/online requests provide the quickest turnaround and may require uploading identification documents.
Manual route
For paper copies or CDs, print and complete the proper authorization form and submit it by mail, email, or fax as instructed.
Identity requirement
CAMC says proof of identity is required when picking up records in person, such as a driver’s license or other government-issued photo ID.
PatientLink option
Many documents and results can also be viewed through PatientLink, CAMC’s free secure patient portal.
Records request script: “I was treated at CAMC General Hospital. I need records from date range ____ for provider transfer, insurance, personal copy, legal representative access, or follow-up care. What authorization form, ID, and delivery option should I use?”

Billing, insurance, financial assistance, and price questions

Hospital bills can involve CAMC charges plus separate bills from independent physicians, radiology, anesthesia, ambulance, or specialists.

Billing topic Official CAMC guidance What to ask
Patient Financial Services CAMC lists 304-388-7530 for billing and financial services. Ask about bill balance, itemized bill, insurance processing, payment arrangements, and financial assistance.
General Hospital financial counselor CAMC lists 304-388-6093 for CAMC General Hospital financial counseling. Ask about uninsured status, underinsured status, Medicaid help, financial assistance, and hospital-specific counseling.
Online bill pay CAMC’s bill-pay page links to online bill payment and also says bills may be paid at CAMC hospital cashier offices or registration sites. Confirm you are paying the correct CAMC account and not a separate physician, radiology, anesthesia, or ambulance bill.
Insurance billing CAMC’s billing FAQ says CAMC files insurance claims when permission and accurate insurance coverage information are provided. Ask your insurer about deductible, coinsurance, prior authorization, network status, and denial reasons.
Multiple bills CAMC explains that patients may receive separate invoices from physicians, specialists, radiology, ER physicians, anesthesia, ambulance, or other care providers. Review each bill’s sender before calling. Not every bill is handled by the same office.
Financial assistance CAMC says it is committed to providing healthcare to those in need regardless of ability to pay and lists financial assistance resources. Ask what application, income documentation, coverage information, and deadlines apply.
Billing tip: If you receive more than one bill after a hospital visit, compare the account number, provider name, date of service, and phone number before paying or disputing it.

Visitor information, visiting hours, Wi-Fi, lodging, and patient support

Visitor hours can vary by department, care level, patient condition, infection-prevention rules, and specialty unit.

General visiting guidance

CAMC’s visitor information says visiting hours vary by department and intensive care units generally have shorter visiting hours than medical/surgical units.

Most departments

CAMC’s prepare-for-visit page says visitors are generally allowed from 9 a.m. to 9 p.m. in most departments, not including a care partner.

Children

CAMC’s prepare-for-visit guidance states children under 14 may not visit a patient care area, except siblings in postpartum care areas.

Free Wi-Fi

CAMC says patients and visitors can use free Wi-Fi by selecting the CAMC Guest network.

Lodging help

CAMC lists nearby hotels and lodging options for families traveling to General Hospital and Women and Children’s Hospital.

Visitor code of conduct

Check CAMC’s visitor policy and code of conduct before visiting, especially during infection-control restrictions or unit-specific rules.

Before visiting script: “I’m planning to visit a patient at CAMC General Hospital. Which department and room are they in, what are the current visiting hours, and are there any age, mask, ICU, or care-partner restrictions today?”

Parking, valet, cafeteria, café, flowers, and visitor amenities

Parking and dining details can change during construction, hospital projects, or department-specific access changes, so confirm before arrival when timing matters.

Amenity CAMC General Hospital detail Visitor tip
Parking CAMC’s parking page says parking is free at all CAMC facilities. Use the location directory and directional signage for current entrance and parking guidance.
Valet CAMC says valet parking is available at the main entrances of CAMC General and CAMC Memorial during regular business hours for a $7 fee. Bring payment and confirm availability if mobility, weather, or appointment timing makes valet important.
Construction note CAMC notes the Hodges parking lot at Morris St. and Washington St. across from General Hospital is closed for construction, with accessible garage parking and directional signage available. Allow extra time if you have mobility needs or are unfamiliar with downtown Charleston hospital access.
Cafeteria The General Hospital cafeteria is located in the basement below the main lobby. Hours listed by CAMC: Monday-Friday 6:15 a.m.-7:30 p.m.; Saturday-Sunday 6:15 a.m.-9:30 a.m. and 10:45 a.m.-7:30 p.m.
Outtakes Café CAMC says Outtakes Café is in the main lobby with sandwiches, snacks, drinks, coffee, desserts, and limited gift items. Listed hours are Monday-Friday 9 a.m.-5 p.m.; closed Sundays and holidays.
Flowers CAMC lists a vending machine behind the information desk in the main lobby with fresh flower arrangements. CAMC says prices vary and the machine accepts cash only.

Doctors, appointments, referrals, and outpatient testing

Many CAMC appointments are scheduled by a physician office or through Central Scheduling with a physician order.

Find the correct provider or service. Use CAMC’s provider directory or your referring physician’s instructions to confirm whether your care is at General Hospital or another CAMC location.
Confirm whether a physician order is required. Imaging, tests, pre-admission testing, therapies, and procedures may require an order before scheduling.
Call Central Scheduling for outpatient registration or pre-admission. CAMC lists 304-388-9677 and 800-348-9677 for outpatient registration, pre-admission testing, or pre-admission.
Bring insurance and ID. Have your insurance card, ID, appointment time, provider name, and physician order available.
Ask where to check in. Downtown CAMC locations can be confusing for first-time visitors. Ask for the entrance, floor, registration desk, parking garage, and department name.
Appointment confirmation script: “My appointment is at CAMC General Hospital. I need to confirm the department, check-in location, arrival time, parking entrance, fasting instructions, insurance authorization, and whether I need a physician order.”

CAMC General Hospital map and directions

Use this map for general navigation to 501 Morris St. Confirm the exact entrance for emergency, surgery, imaging, rehab, ICU, or outpatient registration.

CAMC General Hospital
501 Morris St.
Charleston, WV 25301
Main: 304-388-5432

For emergency symptoms, call 911 or go to the emergency department. For scheduled visits, confirm the department entrance and parking instructions before leaving.

Official source checklist for this CAMC General Hospital guide

Use these official CAMC pages to verify current patient information before your visit because phone numbers, visitor rules, parking access, dining hours, and policies can change.

Official source What it verifies When to use it
CAMC General Hospital location page Address, phone, open 24 hours status, trauma center, rehabilitation, stroke, neurosciences, sleep center, orthopedic trauma, transplant, urology, behavioral medicine, psychiatry, and therapy services. Use first for hospital identity, location, and major service overview.
General Hospital departments Department-specific details such as inpatient units and radiology services. Use when trying to understand unit names, imaging services, or department routing.
CAMC Contact Us Operator, scheduling, billing, medical records, and contact form warnings. Use when choosing the correct phone number.
Prepare for Your Visit Scheduling, pre-registration, insurance, what to bring, advance directives, room accommodations, and visitor-hour guidance. Use before a scheduled test, admission, procedure, or outpatient appointment.
PatientLink Portal enrollment, record features, support phone, invitation validity, self-enrollment, and urgent-message warning. Use for portal setup and viewing records/results.
Medical Records Record request options, phone number, online request route, manual forms, identity proof, and PatientLink access. Use to request records for providers, insurance, personal copies, or legal representatives.
Visitor Information Visitor guidance, department-specific hours, location-directory reminder, dining, lodging, parking, and free Wi-Fi. Use before visiting a patient.
Parking Information Free parking, valet fee, construction-related parking update, garage guidance, and location-directory link. Use before driving to CAMC General Hospital.
Dining and Gift Shops General Hospital cafeteria, Outtakes Café, flower vending machine, hours, and location notes. Use when planning a long visit or family stay.
Pay Your Bill Online bill pay, cashier/registration payment option, billing phone number, and financial assistance policy link. Use for CAMC bill payment and bill questions.
Independent guide notice: This website is not CAMC General Hospital, Vandalia Health, CAMC Health System, an emergency department, a physician office, or a billing office. Use official CAMC sources and direct phone numbers for medical decisions, real-time hospital status, appointment changes, emergency care, records, billing, insurance, and visitor restrictions.

CAMC General Hospital Charleston WV FAQs

Common patient and visitor questions about contact information, emergency care, PatientLink, records, billing, parking, visiting, and hospital services.

1. What is the address of CAMC General Hospital?
CAMC General Hospital is located at 501 Morris St., Charleston, WV 25301.
2. What is the main phone number for CAMC General Hospital?
The main CAMC operator phone number is 304-388-5432. Use it for general routing, department connection, hospital location help, and patient or visitor questions.
3. Is CAMC General Hospital open 24 hours?
Yes. CAMC’s official location page lists CAMC General Hospital as open 24 hours, Sunday through Saturday. Department hours, visitor access, outpatient testing, and cashier or office hours may vary.
4. Does CAMC General Hospital have an emergency department?
CAMC General Hospital is a 24-hour hospital and CAMC describes it as home to the highest level Trauma Center. For emergency symptoms, call 911 or go to the nearest emergency department rather than using online forms or portal messages.
5. How do I access CAMC PatientLink?
PatientLink is CAMC’s portal for viewing records and care information. You can enroll during registration, use self-enrollment if you know your Medical Record Number, or call PatientLink support at 877-621-8014 for help.
6. How do I request medical records from CAMC General Hospital?
Call CAMC Medical Records at 304-388-1308 or use CAMC’s medical-records page. CAMC offers online requests, manual authorization forms, provider-transfer request options, and PatientLink access for many results and documents.
7. Who do I call for CAMC General Hospital billing questions?
Call CAMC Patient Financial Services at 304-388-7530. CAMC also lists a CAMC General Hospital financial counselor at 304-388-6093 for financial-counseling questions.
8. Is parking free at CAMC General Hospital?
CAMC’s parking page says parking is free at all CAMC facilities. It also states valet parking is available at the main entrances of CAMC General and CAMC Memorial during regular business hours for a $7 fee.
9. What are visitor hours at CAMC General Hospital?
CAMC says visiting hours vary by department, and intensive care units generally have shorter visiting hours than medical/surgical units. Its prepare-for-visit page says visitors are generally allowed from 9 a.m. to 9 p.m. in most departments, not including a care partner. Confirm before visiting.
10. What services is CAMC General Hospital known for?
CAMC’s official General Hospital page lists trauma care, nationally accredited Medical Rehabilitation and Stroke Centers, Neurosciences Center, Facial Surgery Center, accredited Sleep Center, orthopedic trauma, Kidney Transplant Center, urology, behavioral medicine, psychiatry, and physical and occupational therapies.