Boston, Massachusetts · Hospital Verification Guide · Updated September 2026
Boston General Hospital address, phone, patient information, and official Mass General lookup
Boston General Hospital is not the official name of the major real hospital most users are likely searching for in Boston. The verified official facility is Massachusetts General Hospital, commonly called Mass General or MGH.
Use this guide to confirm the correct hospital name, address, main phone, emergency access, appointments, Patient Gateway, medical records, billing, parking, public transit, visitor rules, and patient-support routes before calling or visiting.
Emergency warning: For chest pain, stroke symptoms, severe bleeding, trouble breathing, poisoning, major trauma, severe allergic reaction, loss of consciousness, or any life-threatening condition, call 911 or go to the nearest emergency department. Do not use portal messaging or directory pages for emergency care.
Official hospital name
Massachusetts General Hospital
Also commonly called Mass General or MGH.
Common search wording
Boston General Hospital
Use this as a search phrase, not as the official hospital name.
Main address
55 Fruit Street
Boston, MA 02114.
Main hospital phone
617-726-2000
Appointments, referrals, patient information, and main hospital access.
Parking information
617-726-8886
Use for parking and campus arrival questions.
Patient portal
Patient Gateway
Secure online access for records, bills, appointments, messages, and eCheck-in.
Boston General Hospital name verification
The safest publishing approach is to clarify the official name instead of creating a fake hospital profile.
| Search item | Verified result | Safe publishing decision |
|---|---|---|
| Boston General Hospital | Not found as the official name of the main real Boston hospital. | Use as the page’s search phrase, but clarify that the official real facility is Massachusetts General Hospital. |
| Massachusetts General Hospital | Official Mass General Brigham hospital location in Boston. | Use verified Mass General details for real patient navigation. |
| Address | 55 Fruit Street, Boston, MA 02114. | Show the verified address only for Massachusetts General Hospital. |
| Main phone | 617-726-2000. | Use this as the official main access and switchboard number. |
| Patient portal | Mass General Brigham Patient Gateway. | Link to the official Patient Gateway login for secure online patient tasks. |
Bottom line: If you typed “Boston General Hospital,” check whether you actually mean Massachusetts General Hospital, Boston Medical Center, Brigham and Women’s Hospital, or another specific Boston facility.
Start here: choose the right Mass General action
Use this table to avoid calling the wrong department or using the wrong route for urgent care, appointments, records, billing, or hospital arrival.
| Patient need | Best action | Prepare before acting |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. | Symptoms, medications, allergies, insurance card, ID, and recent discharge papers if available. |
| Main hospital access | Call 617-726-2000. | Patient name, date of birth, department, appointment date, provider name, or unit name. |
| Admissions question | Call Admissions at 617-726-3393. | Admission date, patient name, referring doctor, insurance details, and hospital instructions. |
| Find a doctor | Call 617-726-5800 or use the Mass General Brigham doctor search. | Specialty, insurance plan, preferred location, reason for visit, and referral status. |
| Medical records | Use Patient Gateway when available or follow Mass General Brigham medical-records instructions. | Patient name, date of birth, dates of service, record type, and where records should be sent. |
| Billing question | Call Patient Billing Solutions at 617-726-3884. | Account number, statement, insurance EOB, service date, guarantor name, and payment history. |
Massachusetts General Hospital address, phone numbers, and patient contacts
Use the official Mass General name when calling, requesting records, sending documents, finding a doctor, or navigating the Boston campus.
| Contact item | Verified detail | Use it for |
|---|---|---|
| Official name | Massachusetts General Hospital | Correct hospital name for directions, records, appointments, billing, and patient services. |
| Common name | Mass General / MGH | Common shorthand used by patients, staff, transit directions, and local references. |
| Main address | 55 Fruit Street, Boston, MA 02114 | GPS, patient drop-off, hospital mail, visitor arrival, and campus navigation. |
| Main phone | 617-726-2000 | Main switchboard, appointments, referrals, patient information, and hospital access. |
| Admissions | 617-726-3393 | Hospital admission questions and inpatient admission routing. |
| Find a Doctor | 617-726-5800 | Doctor search, specialty access, and provider-routing help. |
| International Patient Center | 617-726-2787 | International patient care coordination and travel-related care planning. |
| Patient and Family Relations | 617-726-3370 | Patient concerns, complaints, compliments, and care-experience feedback. |
| Billing support | 617-726-3884 | Medical bill questions, payments by phone, disputes, and account questions. |
| Parking information | 617-726-8886 | Parking, garages, arrival questions, and campus transportation planning. |
Call script: “I’m calling for Massachusetts General Hospital. I searched Boston General Hospital, but I need the correct department. The patient name is __, date of birth is __, and I need help with __.”
Emergency department and urgent medical decision guide
Massachusetts General Hospital is listed with an emergency department. For life-threatening conditions, use emergency services immediately.
Go now for emergency symptoms: Chest pain, signs of stroke, trouble breathing, severe allergic reaction, major trauma, severe bleeding, poisoning, loss of consciousness, suicidal crisis, or sudden severe symptoms should be treated as emergency-level problems.
| Situation | Where to go or call | Why it matters |
|---|---|---|
| Immediate danger or life-threatening symptoms | Call 911 or go to the nearest emergency department. | Emergency response and stabilization should not wait for website lookup. |
| You are already heading to Mass General | Use the official Mass General campus directions and follow emergency arrival signs. | The main campus is large and includes many buildings. |
| Non-life-threatening illness or injury | Primary care, urgent care, same-day clinic, virtual care, or specialist office may be more appropriate. | The emergency department is designed for serious and time-sensitive conditions. |
| Prescription refill or routine question | Use your clinic or Patient Gateway, not the emergency department. | Portal and outpatient office routes are better for non-urgent care coordination. |
Main hospital
Emergency safety
Call 911 for life-threatening symptoms or when safe transport is uncertain.
Poison exposure
Call emergency services or poison control when poisoning is suspected and follow medical instructions immediately.
Portal warning
Do not use Patient Gateway messages for urgent symptoms or emergency triage.
Appointments, referrals, eCheck-in, and finding the right department
Mass General has many departments, clinics, and buildings. Confirm the exact appointment location before leaving home.
Use the official Mass General name.
When calling, say “Massachusetts General Hospital” or “Mass General,” not just “Boston General Hospital,” so staff can route you correctly.
Call main access for appointment routing.
Use 617-726-2000 for appointments, referrals, and main hospital access, or use the department number on your appointment reminder.
Use Find a Doctor for new specialty searches.
Call 617-726-5800 or use the official Mass General Brigham doctor search if you need a physician, clinic, specialty, or provider location.
Complete portal tasks before arrival.
Patient Gateway may support eCheck-in, appointment information, messages, billing, and health-record access. Complete available tasks before your visit when prompted.
Confirm building, floor, and entrance.
Mass General’s main campus spans many buildings, so verify whether your appointment is at Fruit Street, Yawkey Center, Wang Ambulatory Care Center, a Cambridge Street address, or another location.
Appointment reminder: Bring photo ID, insurance card, medication list, referral or order if required, prior imaging or records if requested, and the exact department name from your appointment message.
Hospital services and patient-support areas
Mass General is a large academic medical center with many specialty, inpatient, outpatient, emergency, diagnostic, and patient-support services.
| Care or support area | What patients should know | Best next step |
|---|---|---|
| Emergency department | The official location profile lists an emergency department as a hospital amenity. | Use emergency care for serious symptoms; call 911 when the situation is life-threatening. |
| Appointments and referrals | Main access and referral routing use the main hospital phone number. | Call 617-726-2000 or the department number on your paperwork. |
| Find a doctor | The directory lists a dedicated Find a Doctor phone number. | Call 617-726-5800 or search by specialty, condition, location, and insurance. |
| International patients | Mass General has an International Patient Center for care coordination. | Call 617-726-2787 and ask about records, travel, interpreter, payment, and appointment planning. |
| Laboratory and pharmacy | The official location profile lists laboratory services and pharmacy as amenities. | Confirm whether your test, prescription, or pickup location is inside the main campus or at another Mass General site. |
| Amenities | Mass General describes dining, chapel, waiting areas, retail shops, outdoor spaces, media and IT services, and learning resources. | Ask the front desk or unit staff for the closest amenity to your building and floor. |
| Accessibility and interpreters | Mass General provides accessibility resources, interpreter services, and patient-support options. | Call before arrival if you need wheelchair help, ASL services, language access, sensory support, or mobility assistance. |
Visitor information, patient support, and family resources
Visitor rules can change because of infection control, patient condition, department needs, and hospital policy updates.
Visitor policy
Mass General Brigham visitor guidance should be checked before arrival. Acute care hospitals may limit the number of visitors, visiting hours, masks, or access based on current policy and patient safety.
Patient and Family Relations
For concerns, compliments, feedback, or a difficult care experience, contact Patient and Family Relations at 617-726-3370.
Accessibility support
Ask ahead if the patient or visitor needs accessible parking, mobility assistance, interpreter services, ASL coordination, autism or developmental-disability navigation, or other accommodations.
Food, Wi-Fi, and amenities
Mass General describes cafeterias, dining options, free Wi-Fi, patient-room phone and TV services, gardens, retail shops, chapel access, and learning resources.
Before visiting: Confirm patient room, building, unit rules, visiting hours, visitor count, parking location, ID requirements, and whether the patient can receive flowers, food, mail, or gifts.
Mass General Brigham Patient Gateway
Patient Gateway is the secure portal used by Mass General Brigham patients for many non-urgent health and account tasks.
Patient Gateway login
- Sign in with your Mass General Brigham Patient Gateway account.
- Use the menu for appointments, messages, test results, records, bills, and available eCheck-in tasks.
- Do not use portal messages for emergency symptoms.
Patient Gateway information
- Review what the portal can do.
- Check family or proxy access if managing care for another person.
- Use secure messaging only for non-urgent medical concerns.
Plan your visit
Open plan-your-visit resources
- Review appointment preparation and eCheck-in information.
- Confirm building, entrance, parking, and visitor rules.
- Bring ID, insurance, medications, and appointment instructions.
Find care
Search Mass General Brigham doctors
- Search by specialty, condition, doctor name, and location.
- Confirm whether the provider practices at Mass General’s main campus or another site.
- Check referral and insurance requirements before scheduling.
Portal privacy note: Use Patient Gateway for confidential health information. Avoid sending protected medical details through regular email unless the hospital specifically instructs you to use a secure method.
Medical records, imaging, amendments, and certificate requests
Records requests depend on what you need, where you received care, and whether the information is already visible in Patient Gateway.
| Record need | Best route | What to prepare |
|---|---|---|
| View available records online | Use Patient Gateway when the information is available there. | Patient login, proxy access if needed, date range, test name, visit date, and department. |
| Request copies of records | Follow Mass General Brigham medical-records instructions and submit the required authorization when needed. | Patient name, date of birth, dates of service, record type, delivery method, and recipient details. |
| Send records to a specialist | Ask whether records can be sent directly to the receiving provider or specialist office. | Receiving doctor, clinic name, phone, fax, email, appointment date, and reason for transfer. |
| Correct or amend a record | Use the chart correction or amendment process listed by Mass General Brigham. | Specific note, date, correction requested, supporting documentation, and patient contact details. |
| Birth or death certificate | Use the appropriate city or town records office, not the hospital medical-records department. | Legal name, date, required ID, application form, and vital-records fee if applicable. |
Record privacy note: Medical records involve protected health information. Bring ID and legal authorization if requesting records for another adult, a minor, a deceased patient, or a patient under guardianship.
Billing, insurance, financial assistance, estimates, and payment help
Hospital billing can include separate facility and professional charges, and insurance processing may happen before the final patient balance is clear.
Billing phone
Call Patient Billing Solutions at 617-726-3884 for medical bill questions, account questions, payment by phone, billing disputes, and general billing correspondence.
Hospital and doctor bills
You may receive separate bills for hospital services and physician or professional services. Compare each statement with your insurance explanation of benefits.
Patient Gateway billing
Use Patient Gateway to view account details, pay eligible bills, and send confidential billing-related messages through a secure channel when available.
Estimates and assistance
Ask about price estimates, payment plans, insurance review, or financial assistance before non-emergency services when possible.
Billing overview
- Review ways to pay and contact details.
- Compare the bill with your insurance EOB.
- Use Patient Gateway for secure account information.
Billing contacts
- Select the hospital or organization connected to the bill.
- Have the account number and guarantor information ready.
- Ask which balance is patient responsibility after insurance.
Billing call script: “I’m calling about a Mass General bill. My account number is __, the service date is __, and I need help understanding the insurance payment, patient balance, itemized charges, or financial assistance options.”
Directions, parking, public transit, and campus map
Mass General’s main campus includes many buildings, garages, entrances, and appointment locations, so confirm your exact destination before arrival.
Main address
Massachusetts General Hospital, 55 Fruit Street, Boston, MA 02114.
Parking phone
Parking garages
Mass General Brigham lists Charles River Plaza, Fruit Street Garage, Parkman Street Garage, and Yawkey Center parking options.
Valet parking
Valet parking is listed at the Wang and Yawkey Centers.
Public transit
The hospital is directly across from the Charles/MGH MBTA Red Line stop and within walking distance of Bowdoin and North Station connections.
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Main: 617-726-2000
Use this map for route planning. For emergencies, call 911 or go to the nearest emergency department instead of delaying care to search online.
Official source checklist for this guide
These official links help patients and visitors verify live information before calling, driving, using the portal, requesting records, or paying a bill.
| Official page | What it helps verify | When to open it |
|---|---|---|
| Massachusetts General Hospital location page | Official hospital name, address, main phone, 24-hour status, emergency department, amenities, and hospital overview. | Open before calling, visiting, or confirming that Boston General Hospital means Mass General. |
| Massachusetts General Hospital directory | Admissions, main access, patient information, Find a Doctor, International Patient Center, and other department phones. | Open when you need the correct department number. |
| Directions and parking | Parking garages, valet options, MBTA access, campus travel, and parking phone number. | Open before driving, parking, using transit, or locating an appointment building. |
| Visitor policy | Current visitor limits, visiting hours, visitor behavior rules, and acute-care visitor guidance. | Open before visiting an inpatient or accompanying a patient. |
| Patient Gateway information | Portal features, secure messaging, appointments, records, bills, and family-account access. | Open for non-urgent patient account tasks. |
| Medical records | Record-request process, authorization guidance, delivery methods, and record-amendment information. | Open before requesting records, sending records to a provider, or correcting a record. |
| Billing overview | Billing phone, payment options, billing correspondence, account questions, and secure billing guidance. | Open before paying, disputing, or asking questions about a bill. |
| Mass General services and amenities | Patient and visitor amenities, dining, Wi-Fi, Patient Gateway, learning resources, and campus support services. | Open before a long visit, inpatient stay, or family-support planning. |
Independent guide notice: USHospitalGuides.com is not Massachusetts General Hospital, Mass General Brigham, an emergency service, an insurer, or a government agency. Use official hospital pages and direct hospital numbers for final medical, billing, records, appointment, and emergency decisions.
Medical safety and patient privacy notice
This guide helps with name verification, contact lookup, location, portal, records, billing, visitor planning, and hospital navigation. It does not provide medical advice or emergency triage.
Medical disclaimer: For diagnosis, treatment, medication decisions, emergency symptoms, or discharge instructions, contact a licensed clinician or the patient’s care team. For emergencies, call 911 or go to the nearest emergency department.
Boston General Hospital FAQs
These FAQs focus on the common “Boston General Hospital” search phrase and the verified Mass General patient information most users need.
1. Is Boston General Hospital the official hospital name?
No. The official Boston hospital most users are likely trying to find is Massachusetts General Hospital, commonly called Mass General or MGH.
2. What is the address for Massachusetts General Hospital in Boston?
Massachusetts General Hospital is located at 55 Fruit Street, Boston, MA 02114.
3. What is the main phone number for Mass General?
The main hospital phone number is 617-726-2000. It is used for main hospital access, appointments, referrals, patient information, and switchboard routing.
4. Is Massachusetts General Hospital open 24 hours?
The official Mass General Brigham location profile lists Massachusetts General Hospital as open 24 hours and includes an emergency department.
5. What number should I call for admissions?
The Mass General directory lists 617-726-3393 for Admissions.
6. How do I find a doctor at Mass General?
You can call the Find a Doctor line at 617-726-5800 or use the Mass General Brigham doctor search to search by specialty, provider name, condition, location, and insurance.
7. How do I access Patient Gateway?
Use the Mass General Brigham Patient Gateway login for secure online access to supported appointments, records, bills, messages, and eCheck-in tasks.
8. Who do I call for Mass General billing questions?
Call Patient Billing Solutions at 617-726-3884. Have your account number, statement, insurance explanation of benefits, service date, and guarantor information ready.
9. How do I request medical records from Mass General?
Check Patient Gateway first for available health information. For full records or records not visible online, follow Mass General Brigham medical-records instructions and provide the required authorization, patient details, date range, and delivery method.
10. Where should visitors park at Mass General?
Mass General Brigham lists patient and visitor parking at Charles River Plaza, Fruit Street Garage, Parkman Street Garage, and Yawkey Center, with valet options at Wang and Yawkey Centers. Call 617-726-8886 for parking information.