Blank Children’s Hospital: Pediatric Care & Info

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Des Moines, Iowa · Pediatric Hospital Guide · Updated September 2026

Blank Children’s Hospital address, phone, ER, pediatric services, visitor rules, portal, billing, and family resources

Blank Children’s Hospital is UnityPoint Health’s dedicated children’s hospital in Des Moines, Iowa. The main hospital address is 1200 Pleasant Street, Des Moines, IA 50309, and the listed main phone number is 515-241-5437.

This guide is written for parents and caregivers who need practical next steps: when to use the 24-hour pediatric emergency department, how to schedule with a clinic, where to park, how visitors work, how to access MyUnityPoint, how to request records, and who to call for billing or financial help.

Call Main: 515-241-5437 Pediatric ER: 515-241-6611 Official Hospital Page MyUnityPoint Login
Emergency warning: For life-threatening symptoms, call 911 or go to the nearest emergency department. Blank Children’s Hospital Emergency Department is listed at 1200 Pleasant Street, Des Moines, IA 50309, phone 515-241-6611, and is open 24 hours.
Main hospital address 1200 Pleasant Street

Des Moines, IA 50309. Use this for the main children’s hospital campus, pediatric ER, inpatient care, and most family navigation.

Main hospital phone 515-241-5437

Use for general hospital routing, unit questions, lost-and-found routing, and main campus information.

Emergency department 515-241-6611

The pediatric emergency department is open 24 hours and cares for babies, children, and teens.

Hospital fax 515-241-5127

Use only when a clinic, school, insurer, or care team specifically requests hospital fax routing.

Parent organization UnityPoint Health

Blank Children’s Hospital is a service of UnityPoint Health – Des Moines.

Portal MyUnityPoint

Use MyUnityPoint to access records, messages, appointments, bills, and proxy access where available.

Start here: choose the right Blank Children’s Hospital route

Use this table before calling or driving. Pediatric emergencies, outpatient tests, specialty clinics, primary care, and billing questions use different routes.

Parent or caregiver need Best route What to prepare
Life-threatening emergency Call 911 or go to the nearest emergency department. Child’s age, symptoms, medicines, allergies, medical history, and the time symptoms started.
Pediatric emergency care at Blank Use Blank Children’s Hospital Emergency Department at 1200 Pleasant Street. Insurance card, ID, medication list, allergy list, recent records, and a charger for longer waits.
Primary care pediatrics Call the child’s UnityPoint clinic or use MyUnityPoint to schedule with the provider team. Reason for visit, school or sports form, vaccine record, symptoms, and preferred date.
Specialty clinic appointment Use the specialty clinic phone number or referral process listed by UnityPoint. Referral, previous test results, imaging, medication list, insurance, and completed intake forms.
Hospital visitor planning Review the Blank Children’s patients and visitors page before arrival. Visitor names, age of visitors, overnight caregiver plan, parking route, and unit-specific restrictions.
Medical records or billing Use MyUnityPoint, UnityPoint Medical Records, or the billing phone numbers listed below. Patient name, date of birth, dates of service, account number if billing, and legal authority for proxy access.

Blank Children’s Hospital address, phone numbers, and key contacts

These contact details are for the Des Moines pediatric hospital. Always use the official UnityPoint page for final live verification.

Contact item Current detail Use it for
Hospital name UnityPoint Health – Blank Children’s Hospital Patient navigation, hospital stay planning, pediatric inpatient care, and campus directions.
Main address 1200 Pleasant Street, Des Moines, IA 50309 Main hospital campus, pediatric emergency department, inpatient units, and family resources.
Main phone 515-241-5437 General hospital routing, unit connection, and campus information.
Hospital fax 515-241-5127 Records or documents only when instructed by UnityPoint or a care team.
Pediatric Emergency Department 515-241-6611 Pediatric emergency department information. Call 911 for life-threatening emergencies.
Emergency Department fax 515-241-6635 Emergency-care documentation when requested by a care team.
Child Life Department 515-241-6276 Procedure preparation, coping support, play, emotional support, and family support questions.
Guest Wi-Fi support 1-877-374-0229 Listen to help messaging if you have trouble accessing UnityPoint Guest WiFi.

Google map, parking, registration, and arrival tips

Blank Children’s Hospital shares the Iowa Methodist Medical Center/Blank Children’s campus. Confirm the exact entrance, floor, registration area, and unit before arrival.

Blank Children’s Hospital
1200 Pleasant Street
Des Moines, IA 50309
Main: 515-241-5437

Use this embedded Google map for route planning only. For outpatient tests and labs, UnityPoint says most patients register at North 1 Patient Registration near the main entrance, entrance #2. Surgical and certain procedure patients may use the Surgery Center registration route.

From I-235

UnityPoint directions say to exit I-235 at Keo Way south, follow Keo Way to 12th Street, turn right on 12th Street, and continue toward the Iowa Methodist/Blank Children’s campus.

From the airport/south

UnityPoint directions use Fleur Drive north toward Ingersoll Avenue, then 15th Street north to Pleasant Street.

Visitor parking

Visitor parking is listed on the north and south sides of campus and in the west-side parking ramp. Confirm unit-specific parking instructions before an appointment or admission.

Bring on arrival

Bring photo ID, insurance card, medication list, allergy list, referral if needed, previous records, comfort items for your child, and a car seat for discharge if applicable.

Blank Children’s Hospital Pediatric Emergency Department

The pediatric emergency department is designed for babies, children, teens, and families, with pediatric-specific rooms, express care spaces, and specialty resources.

Address
1200 Pleasant Street, Des Moines, IA 50309
Emergency Department phone
Emergency Department fax
515-241-6635
Hours
Open 24 hours, Monday through Sunday.
Trauma note
The official page says the emergency department was Iowa’s first Level II Pediatric Trauma Center verified by the American College of Surgeons.
Go to emergency care for Why it matters What to do now
Breathing trouble, blue lips, severe asthma attack, or choking Breathing problems can become life-threatening quickly. Call 911 or go to the nearest emergency department.
Seizure, loss of consciousness, severe head injury, or confusion Neurologic symptoms need urgent evaluation. Do not drive alone if the child is unstable; call emergency services.
Major injury, burns, uncontrolled bleeding, or possible broken bone Pediatric trauma may require imaging, pain control, specialists, or transfer support. Use emergency care; keep the child still if neck, back, or major trauma is suspected.
Poisoning, overdose, or swallowed object Timing, substance, dose, and symptoms change the treatment plan. Call 911 for severe symptoms or Poison Control at 1-800-222-1222 for poison guidance.
Dehydration, repeated vomiting, severe abdominal pain, or fever in a very young infant Children can worsen faster than adults, especially infants. Call the child’s doctor, nurse line, or emergency department based on severity.
Waiting count note: UnityPoint says any number of patients waiting shown online changes frequently and is not exact. Do not use an online wait number to delay care for a serious emergency.

Pediatric services and specialty care at Blank Children’s Hospital

Blank Children’s provides hospital-based pediatric care, emergency care, inpatient units, specialty clinics, therapy, behavioral health, child life, advocacy, and family support.

Care area Officially described services Parent planning note
Pediatric Emergency Department 24-hour pediatric emergency care for babies, children, and teens, with pediatric treatment rooms, express care areas, specialty resources, and transfer-center support. Use for urgent or severe symptoms. Call 911 for life-threatening emergencies.
General Pediatrics Unit Private-room inpatient care for infants through adolescents needing general medical, surgical, or specialty care. Blank 3 phone is listed as 515-241-5031 for reaching the unit.
PICU Pediatric Intensive Care Unit for critically ill or injured infants, children, and teens. The PICU phone is listed as 515-241-5043. Ask the care team about visitation and family meeting timing.
NICU Variety Neonatal Intensive Care Unit for premature and critically ill newborns, with private rooms and family-centered care. NICU phone is listed as 515-241-4490. Ask about parent education, feeding, kangaroo care, and discharge preparation.
Hematology and Oncology Cancer and blood disorders care, pediatric hematology/oncology, infusion support, clinical trials through Children’s Oncology Group, and AYA cancer program coordination. The Cancer and Blood Disorders clinic is listed at 1215 Pleasant Street, Suite 514, phone 515-241-8912.
Pediatric Therapy Audiology, occupational therapy, physical therapy, speech/language therapy, inpatient-to-outpatient therapy support, and developmental therapy resources. Des Moines Pediatric Therapy phone is listed as 515-241-8550.
Pediatric Neurology Care for childhood neurologic disorders and coordinated evaluation with the child’s doctors. Neurology is listed at 1215 Pleasant Street, Suite 303, phone 515-241-6544, and requires referral before scheduling.
Pediatric Pulmonology Asthma, aspiration, airway malformations, chronic lung disease, sleep apnea, chronic cough, cystic fibrosis clinic, pulmonary function tests, and complex breathing care. Bring prior x-rays, lab tests, procedure notes, referral information, and pulmonary evaluation records.
Pediatric Surgery Surgery evaluation and pediatric surgery at Iowa Methodist Medical Center and Blank Children’s Hospital, including minimally invasive and robotic-surgery capabilities where appropriate. Surgery clinic phone is listed as 515-241-6546. Bring referral, records, and previous evaluations.
Child Life Procedure preparation, emotional support, therapeutic play, developmentally appropriate education, and support for patients and families. Child Life Department phone is listed as 515-241-6276.

Useful Blank Children’s clinic contacts

Specialty clinics can have different addresses, phone numbers, referral rules, and hours than the main hospital. Confirm directly before arrival.

Clinic or unit Phone / location Key preparation
Blank Children’s Pediatrics Primary-care office for patients from birth to 21 years; schedule by clinic phone or MyUnityPoint. Bring vaccine records, school forms, medication list, symptom timeline, and insurance details.
Cancer and Blood Disorders 515-241-8912 · 1215 Pleasant Street, Suite 514 Arrive early, bring referral, lab history, treatment records, medication list, and insurance details.
Pediatric Therapy – Des Moines 515-241-8550 · 1200 Pleasant Street, Floor 1 Bring therapy orders, school reports, evaluations, equipment, and caregiver goals.
Pediatric Neurology 515-241-6544 · 1215 Pleasant Street, Suite 303 Referral is needed before scheduling; bring records, imaging, seizure logs, medication history, and prior evaluations.
Pediatric Surgery 515-241-6546 · 1206 Pleasant Street, Floor 2 Bring referral, previous evaluations, imaging, lab work, and questions about anesthesia, fasting, and recovery.
NICU 515-241-4490 · Second floor of Blank Children’s Hospital Ask the NICU team about parent education, feeding plans, skin-to-skin care, discharge planning, and follow-up appointments.
Child Life 515-241-6276 Ask for support if your child is anxious about a procedure, hospitalization, diagnosis, or unfamiliar medical equipment.
Billing Customer Service 844-849-1260 Have statement, account number, date of service, patient name, and insurance details ready.
Des Moines financial counselor 515-241-6277 Ask about financial assistance, payment concerns, and help paying for care.

How to schedule pediatric care at Blank Children’s Hospital

Scheduling depends on whether your child needs primary care, urgent care, virtual care, emergency care, specialty care, therapy, or surgery.

Decide whether this is emergency, urgent, primary, or specialty care. Emergency symptoms need 911 or the emergency department. Less serious issues may fit primary care, urgent care, virtual care, or a specialty referral.
Use the correct official route. Call your child’s clinic or use MyUnityPoint to schedule with the provider team. Specialty clinics may require referrals before the first appointment.
Gather records before calling. Prepare the child’s date of birth, insurance, referral, medication list, allergies, vaccine records, prior imaging, lab results, and notes from outside clinicians.
Ask about arrival time and forms. Many specialty pages ask families to arrive 15 to 20 minutes early for medical history and insurance forms. First visits can be longer than follow-up visits.
Confirm exact location. Several pediatric clinics are near the main campus but may use different buildings, suites, floors, or registration desks.
Scheduling script: “My child is __ years old. We need help with __. Symptoms started __. We have a referral from __. Current medications are __. Which Blank Children’s clinic or emergency route should we use?”

Visitor rules, overnight caregivers, Wi-Fi, family areas, and nearby stay options

Blank Children’s emphasizes family-centered care, but visitor access may change because of infection-control rules, unit conditions, safety needs, or the child’s medical status.

Visitor topic Listed guidance Practical note
Daily visitors Visitors are listed as welcome every day from 6:00 a.m. to 9:00 p.m. Check unit restrictions before inviting extended family or friends.
Number of visitors UnityPoint recommends up to two visitors at a time, with possible limits based on clinical needs. Ask the nurse or unit clerk before changing visitor rotation.
Children under 16 Children under 16 must always be accompanied by an adult visitor. Ask about sibling visits before bringing children to inpatient units.
Overnight stay For pediatric patients, two parents, guardians, or designees may stay overnight to support a child in care. Confirm unit-specific overnight rules and what bedding or family space is available.
Guest Wi-Fi Use the UnityPoint Guest WiFi network and accept terms of use. For trouble connecting, UnityPoint lists a 24-hour phone support message at 1-877-374-0229.
Ronald McDonald House The visitor page lists Ronald McDonald House near Blank Children’s Hospital at 1441 Pleasant Street, Des Moines, IA, phone 515-243-2111. Ask the care team or family support staff about eligibility, availability, and referral needs.
Family-centered care note: Blank Children’s says families are an important part of a child’s healing and encourages caregivers to be actively involved in care. Ask your child’s nurse how to participate safely in rounds, comfort care, meals, and discharge planning.

MyUnityPoint, proxy access, medical records, and privacy

For children, portal and record access can depend on age, legal guardianship, proxy permissions, privacy laws, and what information is available electronically.

MyUnityPoint portal

MyUnityPoint is UnityPoint’s secure online portal for managing health information, bills, appointments, care-team communication, and record access where available.

Child proxy access

Parents or legal guardians may need proxy access to view a child’s information. Teen privacy rules can limit some sensitive information depending on laws and care type.

Medical records request

UnityPoint says records may be requested through MyUnityPoint, phone, email, or fax. Another person cannot receive records without proper authorization.

Portal support

MyUnityPoint support information lists MyUnityPointSupport@unitypoint.org and 877-224-4430 for technical questions.

Record need Best route Prepare before requesting
Discharge instructions Ask your child’s nurse before leaving and check MyUnityPoint after discharge. Medication list, return precautions, follow-up appointment, school note, activity limits, and diet instructions.
Full medical record Use UnityPoint Medical Records or MyUnityPoint request tools. Child’s name, date of birth, dates of service, facility, requester identity, and legal authorization.
School or daycare paperwork Contact the child’s primary clinic or specialty clinic. Required form, deadline, immunization record, restrictions, medication administration instructions, and fax/email destination.
Outside specialist transfer Ask UnityPoint Medical Records or the treating clinic how to send records. Receiving specialist name, phone, fax, reason for referral, and appointment date.
Billing records Use billing customer service or MyUnityPoint billing tools. Account number, statement date, service date, insurance EOB, and payment history.

Billing, insurance, price estimates, financial assistance, and surprise billing

Hospital billing can include separate bills for hospital services and professional services. Ask early if you need cost estimates, financial assistance, or insurance clarification.

Billing customer service

UnityPoint billing pages and the Blank Children’s handbook list billing customer service at 844-849-1260.

Financial counselor

The Blank Children’s handbook lists a Des Moines financial counselor phone number at 515-241-6277 for questions about paying for care.

Online bill pay

UnityPoint says bills can be paid through online billing links or through MyUnityPoint when the bill is eligible.

Price estimates

UnityPoint’s price transparency page explains that estimates can help plan for non-emergency care, but may not represent the exact amount owed after a hospital stay.

Billing reminder: The child’s hospital stay may generate more than one bill. The handbook says one bill can be from Blank Children’s for hospital costs, while other bills can come from doctors who cared for the child.
Billing script: “I have a Blank Children’s Hospital bill for service date __. The account number is __. Can you explain hospital charges, physician charges, insurance processing, payment plans, and whether financial assistance may apply?”

Patient & Family Handbook, discharge planning, Safety Store, and family support

The official Patient & Family Handbook is useful for parents preparing for an inpatient stay, discharge, billing, MyUnityPoint, and hospital amenities.

Handbook topic Helpful detail Parent action
Going home The care team works with families to decide when a child is ready to go home and discusses care the child will need at home. Ask for written instructions, medication schedule, school/activity restrictions, follow-up appointments, and emergency return signs.
Discharge items The handbook says families need clothes and shoes for the child and an infant or child safety seat when leaving. Bring a properly sized car seat before discharge day.
Billing after care The handbook says families may receive two or more bills: one for hospital costs and others from doctors. Keep all statements and insurance explanations of benefits until each account is resolved.
Lost and found The handbook says to call 515-241-5437 and ask for the unit where the child stayed; Public Safety is listed at 515-241-6476 if needed. Label important items and check the room before discharge.
MyUnityPoint The handbook describes MyUnityPoint as a secure website to manage a child’s health online. Ask about proxy access before discharge if you need to see follow-up instructions or records.
Safety Store The handbook lists the Safety Store at Iowa Methodist Medical Center, North 1 Hallway, 1200 Pleasant Street, with Monday-Friday 10 a.m. to 4 p.m. hours. Ask about low-cost child safety items, hands-on practice, car-seat safety, and education resources.

Avoid confusion: Blank Children’s Hospital vs. Arthur M. Blank Hospital

Search results can mix similar names. This page is about Blank Children’s Hospital in Des Moines, Iowa, not Children’s Healthcare of Atlanta’s Arthur M. Blank Hospital in Georgia.

Facility name Location Use this page?
Blank Children’s Hospital 1200 Pleasant Street, Des Moines, IA 50309 Yes. This guide covers the UnityPoint Health children’s hospital in Iowa.
Arthur M. Blank Hospital 2220 North Druid Hills Road NE, Atlanta, GA 30329 No. That is a different Children’s Healthcare of Atlanta hospital.
Search tip: Add “Des Moines,” “UnityPoint,” or “1200 Pleasant Street” when searching for this hospital. Add “Atlanta” or “CHOA” only if you mean Arthur M. Blank Hospital.

Official source checklist used for this guide

This section helps families open the correct official page for final decisions. It also keeps this article from becoming a thin address-only listing.

Official source What it verifies When to open it
Blank Children’s Hospital official page Main address, main phone, fax, hospital overview, family-centered care, and 24-hour hospital listing. Open for the official facility profile and hospital navigation.
Blank Children’s Emergency Department Pediatric ER phone, fax, 24-hour status, Level II Pediatric Trauma Center note, pediatric treatment rooms, and express care areas. Open for pediatric emergency department details.
Patients and Visitors Visitor hours, visitor limits, children-under-16 rule, overnight family support, Wi-Fi, dining, gift shops, and Ronald McDonald House information. Open before visiting a hospitalized child.
Directions, Parking & Maps Campus directions, parking areas, Patient Registration on North 1, Surgery Center registration, and wayfinding notes. Open before outpatient testing, surgery, interviews, or inpatient visits.
Patient & Family Handbook PDF Discharge planning, billing numbers, financial counselor number, MyUnityPoint note, Safety Store details, lost and found, and family stay details. Open before or during a child’s hospital stay.
UnityPoint Medical Records Medical-record request routes, MyUnityPoint records access, and authorization rules. Open when requesting records for school, specialists, insurance, or personal files.
UnityPoint Pay My Bill Online bill pay through billing links or MyUnityPoint and billing customer service phone. Open when paying or reviewing a hospital or clinic bill.
Financial Assistance Financial assistance resources, billing phone, and Des Moines financial counselor contact. Open if you are uninsured, underinsured, or need help paying for care.
Pediatric Inpatient Units General Pediatrics, Hematology/Oncology, PICU locations, unit features, private rooms, family spaces, and unit phone numbers. Open when your child is admitted or transferred to an inpatient unit.
Child Life Department Child Life phone number and support for procedures, coping, play, emotional development, and family-centered preparation. Open when your child is anxious about a hospital stay, procedure, or diagnosis.
Independent guide notice: USHospitalGuides.com is not Blank Children’s Hospital, UnityPoint Health, an emergency service, or a medical provider. Use official UnityPoint pages and your child’s care team for final medical, appointment, billing, and visitor decisions.

Important medical and emergency disclaimer

This page helps families find contact, location, visitor, portal, records, billing, and preparation information. It does not diagnose symptoms or replace care from a licensed clinician.

Do not delay emergency care: If your child has breathing trouble, severe injury, seizure, poisoning, blue lips, severe dehydration, unconsciousness, chest pain, severe allergic reaction, or any life-threatening symptom, call 911 or go to the nearest emergency department.

Blank Children’s Hospital FAQs

These FAQs answer common parent and caregiver questions about address, phone numbers, emergency care, visitor rules, services, portal access, records, billing, and parking.

1. What is the address of Blank Children’s Hospital?
Blank Children’s Hospital is located at 1200 Pleasant Street, Des Moines, IA 50309. Use this address for the main hospital campus, pediatric emergency department, inpatient units, and family navigation.
2. What is the main phone number for Blank Children’s Hospital?
The main hospital phone number is 515-241-5437. For the pediatric emergency department, the listed phone number is 515-241-6611.
3. Is Blank Children’s Hospital Emergency Department open 24 hours?
Yes. UnityPoint lists the Blank Children’s Hospital Emergency Department as open 24 hours, Monday through Sunday. For life-threatening emergencies, call 911.
4. What pediatric services are available at Blank Children’s Hospital?
Services include pediatric emergency care, inpatient pediatrics, PICU, NICU, hematology/oncology, pediatric therapy, neurology, pulmonology, surgery, psychiatry, primary pediatrics, child life, advocacy, and family-support resources.
5. How do I schedule a pediatric appointment?
Call your child’s clinic or use MyUnityPoint to schedule with the provider or care team. Specialty clinics may require a referral, prior records, imaging, labs, medication lists, and insurance forms before the first visit.
6. What are the visitor hours at Blank Children’s Hospital?
The patients and visitors page lists visitors as welcome every day from 6:00 a.m. to 9:00 p.m. UnityPoint recommends up to two visitors at a time, with possible limits based on clinical needs.
7. Can parents or guardians stay overnight with a child?
UnityPoint says for pediatric patients, two parents, guardians, or their designees are welcome to stay overnight to support a child in care. Confirm unit-specific rules with the care team.
8. How do I access my child’s records through MyUnityPoint?
Use MyUnityPoint and request proxy access where needed. Parent or guardian access may depend on age, legal authority, privacy rules, and which information is available electronically.
9. Who do I call for Blank Children’s Hospital billing questions?
UnityPoint billing customer service is listed at 844-849-1260. The Blank Children’s handbook also lists a Des Moines financial counselor at 515-241-6277 for questions about paying for care.
10. Is Blank Children’s Hospital the same as Arthur M. Blank Hospital?
No. Blank Children’s Hospital is in Des Moines, Iowa, and is part of UnityPoint Health. Arthur M. Blank Hospital is a Children’s Healthcare of Atlanta hospital in Georgia. They are different facilities.