Baptist Health West Kendall Baptist: Contact & Patient Info

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Miami, Florida · Hospital Patient Guide · Updated September 2026

Baptist Health West Kendall Baptist Hospital contact, ER, map, parking, visitor rules, records, billing, and patient info

Baptist Health West Kendall Baptist Hospital is a 24-hour hospital at 9555 SW 162 Ave., Miami, FL 33196. The main phone number listed by Baptist Health is 786-467-2000.

This practical guide covers the hospital address, phone number, emergency room, parking, campus map, visitor access, maternity rules, gift shop, patient portal, records requests, billing, price estimates, financial assistance, services, and what to prepare before going to the hospital.

Call 786-467-2000 Official Hospital Page ER Information Patient Portal
Medical emergency: If you or someone nearby has chest pain, trouble breathing, stroke symptoms, severe bleeding, loss of consciousness, sudden severe headache or vision changes, major injury, or another life-threatening condition, call 911 immediately. Do not use an online guide for emergency triage.
Hospital address 9555 SW 162 Ave.

Miami, FL 33196. Use this for GPS, rideshare, emergency room access, campus map planning, records, and patient paperwork.

Main phone 786-467-2000

Use for hospital connection, department routing, patient questions, general directions, and operator assistance.

Hospital hours 24 hours daily

The official hospital page lists West Kendall Baptist Hospital as open 24 hours Sunday through Saturday.

Emergency room 24/7/365

The ER is listed as open 24 hours daily and treats patients of all ages, from infants to older adults.

Lobby hours 7 am – 9 pm

Outside lobby hours, patients’ family and visitors may enter through the Emergency Department entrance.

Patient Experience 786-467-2107

The West Kendall Baptist Hospital Patient Experience email is WKBHPatientExperience@baptisthealth.net.

Confirm you have the right Baptist Health West Kendall Baptist Hospital

“Baptist Health” and “Kendall” can point to different Baptist Health South Florida facilities. This guide is for West Kendall Baptist Hospital in Miami.

Search clue Correct detail for this page Why it matters
Hospital name Baptist Health West Kendall Baptist Hospital Use this name when calling, requesting records, checking insurance, paying bills, or asking for campus directions.
Main campus address 9555 SW 162 Ave., Miami, FL 33196 Do not confuse this hospital with Baptist Hospital of Miami, Doctors Hospital, or off-campus Baptist Health emergency rooms.
Main phone 786-467-2000 Use this number for hospital connection and department routing.
ER location West Kendall Baptist Hospital ER, same hospital campus The hospital ER is different from separate off-campus emergency departments that may also be departments of West Kendall Baptist Hospital.

Baptist Health West Kendall Baptist Hospital contact information and hours

Use this section for practical contact routing before calling, driving, visiting, paying a bill, requesting records, or helping a family member.

Contact item Current detail Use it for
Hospital name Baptist Health West Kendall Baptist Hospital Hospital visit planning, ER information, maternity, records, billing, portal, insurance, and patient experience questions.
Address 9555 SW 162 Ave., Miami, FL 33196 Driving directions, emergency drop-off, rideshare, reserved parking, campus map, and records paperwork.
Main phone 786-467-2000 Hospital operator, department routing, general hospital questions, and immediate hospital connection.
Patient Experience 786-467-2107 Questions, concerns, compliments, patient-family support, and experience feedback.
Patient Experience email WKBHPatientExperience@baptisthealth.net Non-urgent feedback or patient-experience follow-up. Do not send urgent medical symptoms by email.
Visitor policy line 1-833-MyBaptist Visitor policy questions when Patient Experience and Security manage visitation rules.
Gift shop 786-467-2140 Flowers, balloons, gifts, and patient-room deliveries when available.
Day Hospital hours listed Patient planning note
Sunday 24 hours Use the Emergency Department entrance outside lobby hours.
Monday 24 hours Call ahead for outpatient departments, imaging, surgery, maternity tours, or specialist appointment timing.
Tuesday 24 hours Hospital access is 24 hours, but individual departments may have separate hours.
Wednesday 24 hours Use the patient portal or records tools for non-emergency paperwork when possible.
Thursday 24 hours Ask about parking, entrance, and check-in timing before a scheduled procedure.
Friday 24 hours Handle billing, pricing, and records questions before weekend office hours if possible.
Saturday 24 hours Visitor, gift shop, Patient Experience, and outpatient service hours may differ from the 24-hour hospital and ER access.
Important: “24 hours” applies to hospital and ER access. Outpatient imaging, surgery arrival desks, physician offices, billing teams, pricing office, records processing, Patient Experience, and gift shop hours can be separate.

Google map, reserved parking, EV charging, and arrival planning

The official hospital page lists reserved patient parking and EV charging in designated parking areas on campus. Use the campus map before a first visit.

Baptist Health West Kendall Baptist Hospital
9555 SW 162 Ave.
Miami, FL 33196
Main: 786-467-2000

Use the map for directions only. For emergencies, call 911. For scheduled visits, confirm the correct entrance, parking area, and department-specific arrival instructions.

Reserved patient parking

The official hospital page says reserved parking is available for patients visiting the facility. Follow campus signs and confirm the correct entrance for your department.

EV charging

Electric vehicle charging stations are listed in designated parking areas on campus for patients and visitors.

Emergency arrival

Use Emergency Department signs for ER care. Call 911 for life-threatening symptoms instead of driving yourself.

After-hours entry

Outside 7 a.m. to 9 p.m. lobby hours, patient family and visitors may come in through the Emergency Department entrance.

West Kendall Baptist Hospital Emergency Room

The official ER page lists the West Kendall Baptist Hospital ER at 9555 SW 162 Ave., Miami, FL 33196, open 24 hours a day, 7 days a week, 365 days a year.

ER address
9555 SW 162 Ave., Miami, FL 33196.
ER phone
Call 786-467-2000. For life-threatening emergencies, call 911 first.
ER hours
24 hours daily, including weekends and holidays.
ER location note
The ER page says the hospital is located on the corner of SW 96 Street and SW 162 Avenue.
Digital check-in
Baptist Health offers ER digital check-in for eligible situations. Do not use digital check-in instead of 911 for life-threatening symptoms.
ER services listed
CT scan, digital X-ray, laboratory services, respiratory care, ultrasound, and wound care.
Symptom or situation Recommended action What to bring or tell the team
Chest pain or pressure Call 911 or go to the nearest ER immediately. Start time, pain location, medications, medical history, allergies, and whether symptoms spread to arm, jaw, back, or neck.
Stroke-like symptoms Call 911. Do not drive yourself. Last known well time, weakness, numbness, speech trouble, facial droop, vision change, and blood thinner use.
Difficulty breathing Seek emergency care immediately. Oxygen use, asthma/COPD/heart history, fever, chest pain, recent surgery, and medication list.
Severe bleeding, injury, or accident Call 911 for uncontrolled bleeding, major trauma, or severe injury. Mechanism of injury, blood thinner use, allergies, tetanus status, and time of injury.
Sudden severe headache, vision changes, weakness, or numbness Treat as emergency-level until a clinician says otherwise. Exact start time, symptoms, medical history, blood pressure history, and current medications.
Minor injury or illness Use ER if symptoms could be serious; otherwise compare urgent care or primary care options. Symptoms, duration, fever, pain level, medications tried, allergies, and chronic conditions.
ER versus urgent care: The West Kendall Baptist Hospital ER is hospital emergency care, not urgent care. Emergency rooms are appropriate for serious or potentially life-threatening problems. For minor issues, urgent care or primary care may be less intensive and may have different billing.

Services and specialties available at West Kendall Baptist Hospital

The official hospital page lists a broad service menu and describes the facility as offering 24/7 emergency services, maternity care, medical and surgical services, orthopedics, robotic-assisted and minimally invasive surgery, diagnostic imaging, interventional radiology, and infusion therapy.

Care area Officially listed services or context Practical patient note
Emergency care 24/7 emergency services; ER services list includes CT scan, digital X-ray, lab, respiratory care, ultrasound, and wound care. Call 911 for life-threatening symptoms. Use digital check-in only when medically appropriate.
Maternity and NICU Maternity care and Neonatal Intensive Care (NICU) are listed on the hospital services page. Ask about preregistration, entrance, support-person policy, maternity visitor rules, and what to bring for delivery.
Surgery The hospital page mentions medical and surgical services, robotic-assisted and minimally invasive surgery, oral and maxillofacial surgery, orthognathic surgery, plastic and reconstructive surgery, breast surgery, and vascular surgery. Confirm arrival time, fasting instructions, medication holds, anesthesia plan, parking, insurance authorization, and post-procedure pickup.
Orthopedics and rehabilitation Orthopedics, orthopedic trauma, physical therapy, and sports/physical-related services are included in listed services. Ask whether your visit is hospital-based, outpatient therapy, imaging, physician-office based, or surgery-related.
Diagnostic imaging and testing CT scan, digital X-ray, MRI, ultrasound, fluoroscopy, nuclear medicine studies, cardiovascular diagnostic testing, laboratory services, and comprehensive blood testing are listed. Ask whether fasting, an order, insurance authorization, pregnancy precautions, or appointment timing is needed.
Heart and vascular care Cardiovascular disease prevention, cardiovascular diagnostic testing, heart failure services, vascular surgery, and heart/vascular care links are listed. Bring medication list, prior cardiac records, device information, allergy list, and recent test results.
Internal medicine and infectious disease Internal medicine, infectious disease, respiratory infections, fever, UTI treatment, STD testing, flu-like symptoms, and related care are listed. Bring a symptom timeline, medications, allergies, lab history, immune status, travel history, and primary-care details.
Community and residency connection The official hospital page highlights the Florida International University / Baptist Health Family Medicine Residency and Healthy West Kendall initiative. Helpful for understanding the hospital’s community-care and training role in West Kendall.

Maternity, Labor & Delivery, NICU, and family planning notes

The hospital page lists maternity care and NICU, and the visitor rules include Labor & Delivery and maternity support-person details.

Before delivery

Ask your OB office or Baptist Health about preregistration, insurance authorization, entrance, parking, hospital bag, birth plan, support-person rules, and when to come to the hospital.

Support persons

Visitor guidance says Labor & Delivery and maternity patients may have up to two designated support persons present at all times.

Children and siblings

Maternity patients may have children or sibling visitors post-delivery, minors must be accompanied by an adult, and children may not stay overnight.

NICU planning

Because NICU is listed, ask your care team about NICU access rules, parent identification, pumping/storage rules, quiet hours, and who can receive updates.

Maternity call script: “I’m planning delivery at West Kendall Baptist Hospital. Which entrance should I use, how do I preregister, what visitor rules apply today, and what should I bring for admission?”

Visitor information, lobby hours, and after-hours access

Baptist Health visitor rules can change by unit, patient condition, infection precautions, and site-specific needs. Always confirm before visiting.

Lobby hours
West Kendall Baptist Hospital lists lobby hours from 7 a.m. to 9 p.m.
After lobby hours
Outside those hours, patients’ family and visitors may come in through the Emergency Department entrance.
Labor & Delivery
Labor & Delivery and maternity patients may have up to two designated support persons present at all times.
Children and siblings
Maternity patients may have children or sibling visitors post-delivery. Minors must be accompanied by an adult, and children may not stay overnight.
Screening
Active screening for symptoms is listed at the Emergency Room entrance only.
Policy contact
Visitor policy is managed by Patient Experience and Security. The policy contact is 1-833-MyBaptist.
Before visiting script: “I’m visiting a patient at West Kendall Baptist Hospital. What unit are they in, what are today’s visitor rules, should I use the lobby or ER entrance, and are any restrictions in place?”

My Baptist Health Account and patient portal access

The official hospital resource section says patients can access medical records, test results, health conditions, allergies, and medications through a Baptist Health account.

Use the portal first

Sign in or create a Baptist Health account if you need immediate access to available records, test results, conditions, allergies, or medications.

Use records request if needed

If the record is not available online or you need physical copies, use the medical records page and follow the correct patient, representative, attorney, imaging, or mail/fax/email route.

Do not use portal for emergencies

For chest pain, breathing difficulty, stroke symptoms, severe bleeding, or loss of consciousness, call 911 instead of sending portal messages.

Prepare before scheduled care

Before surgery, maternity admission, imaging, or specialist care, confirm that your portal login works and your phone/email are current.

Medical records, imaging records, ID requirements, and processing time

Baptist Health says most patient information can be found in the Baptist Health account. Its medical records page also explains online patient requests, attorney requests, and other submission routes.

Record need Best route What to prepare
Immediate access to available records Sign in to your Baptist Health account. Portal login, patient identity, phone/email access, and proxy or representative authorization if needed.
Online patient request Use the VRA Patient Online Authorization Form from the medical records page. Patient details, record date range, facility name, destination, and contact information.
Patient representative request Use the Patient Representative Form when requesting records for another person. Photo ID and any documents showing legal authority or patient authorization.
Medical or imaging records Use the correct records path; do not submit billing or imaging/films requests through the wrong form. Photo ID, facility, visit date, type of record, delivery method, and destination provider if transferring.
Mail, fax, email, or pickup Follow the “Other Submission” instructions on the Baptist Health medical records page. Completed authorization form and a copy of photo ID.
Status check Allow the posted processing time before contacting Baptist Health about status. Confirmation number, patient name, date submitted, record type, and destination.
Processing-time note: Baptist Health says online patient requests usually take 2–5 business days, other submission routes may take up to 15 business days, most requests are processed within 10 business days, and patients should allow five business days before contacting about request status.

Billing, pricing, financial assistance, separate physician bills, and estimates

Baptist Health’s pricing page says its Central Pricing Office provides out-of-pocket estimates for both insured and uninsured patients for pre-scheduled services.

Central Pricing Office

Call 786-662-7181 or email CentralPricing@baptisthealth.net for insured or uninsured out-of-pocket estimates before pre-scheduled services.

2026 transparency file

The Baptist Health pricing page includes a 2026 Hospital Transparency File entry for West Kendall Baptist Hospital and a pricing tool link.

Financial assistance

The hospital page says Baptist Health South Florida provides financial assistance for qualifying uninsured patients needing medically necessary healthcare services.

Separate physician bills

Baptist Health explains that patients may receive separate bills from other health care providers or physician groups involved in a facility visit.

Facility bill questions
For questions directly about a Baptist Health facility bill, Patient Financial Services is listed at 786-596-6507.
Billing support hours
The Office of Patient Experience page lists billing support weekdays from 9 a.m. to 4:30 p.m. at 786-596-6507 or 1-800-235-0065.
Physician-practice bills
For Baptist Health Medical Group physician-practice billing in Miami-Dade, Broward, or Monroe counties, Baptist Health lists 786-594-6880.
Emergency physician bills
The affiliated-practitioners page lists emergency physician billing contacts for certain off-campus emergency departments. Check the exact statement you received.
Estimate script: “My service is scheduled at West Kendall Baptist Hospital. Can you estimate my out-of-pocket cost, including facility charges, physician charges, anesthesia, imaging, lab, deductible, copay, coinsurance, and possible separate bills?”

Office of Patient Experience at West Kendall Baptist Hospital

Use Patient Experience for non-emergency questions, concerns, compliments, and patient-family support connected to a West Kendall Baptist Hospital visit.

Patient Experience item West Kendall detail Best use
Office phone 786-467-2107 Patient/family concerns, compliments, care experience questions, and support during or after a visit.
Office hours Monday–Friday 9 a.m.–8:30 p.m.; Saturday and Sunday 9 a.m.–5 p.m. Call during posted office hours for best response.
Email WKBHPatientExperience@baptisthealth.net Non-urgent written feedback or follow-up. Do not send urgent medical symptoms by email.
System billing questions Patient Financial Services: 786-596-6507 Questions directly about a Baptist Health facility bill.

Campus map PDF, entrances, guest services, gift shop, and first-visit navigation

The official hospital page says the campus map PDF helps locate the main entrance, emergency entrances, guest services deck, and amenities.

Download campus map PDF

Open West Kendall Baptist Hospital campus map PDF

  1. Find the main entrance before a scheduled visit.
  2. Locate Emergency Department entry if arriving after lobby hours or for urgent care.
  3. Check Medical Arts, visitor parking, physician parking, ambulance entrances, and guest services areas.

Gift shop

The West Kendall Baptist Hospital Gift Shop is located in the main lobby. The listed phone number for flowers, balloons, and other gifts is 786-467-2140.

Gift shop hours

Listed hours are Monday 9 a.m.–5:30 p.m.; Tuesday–Thursday 9 a.m.–7 p.m.; Friday 9 a.m.–5:30 p.m.; Saturday and Sunday 11 a.m.–4 p.m.

Patient-room deliveries

The hospital page says deliveries to patient rooms can be arranged throughout the day. Confirm restrictions before ordering for ICU, maternity, isolation, or discharged patients.

Hospital quality, data, FIU affiliation, and what to verify

Patients often compare hospitals using services, quality signals, accepted insurance, pricing, safety information, and location. Use Baptist Health and state resources together.

Quality or data point What the source says How to use it
Magnet recognition The official hospital page says West Kendall Baptist Hospital is recognized as a Magnet Hospital for Nursing Excellence. Use as a nursing quality signal, but still compare services, insurance, physician availability, and patient needs.
FIU affiliation The official page says Baptist Health South Florida and Florida International University’s Herbert Wertheim College of Medicine work together at West Kendall Baptist Hospital. Helpful for understanding the hospital’s role in training family medicine physicians and expanding care access.
Healthy West Kendall The official hospital page describes Healthy West Kendall as a community-health initiative powered by the hospital. Useful for community wellness, education, screenings, referrals, and prevention context.
AHCA and FloridaHealthFinder Baptist Health points patients to Florida AHCA resources for hospital prices and performance data. Use state-level information when comparing hospitals, costs, performance, and facility details.
Accepted insurance The official hospital page links to accepted insurance information for West Kendall Baptist Hospital. Confirm network status, authorization, facility billing, physician billing, and emergency benefits with your insurer before scheduled care whenever possible.

Official source checklist for this guide

This section shows which official or high-trust pages support the practical information above.

Source What it helps verify When to open it
Official West Kendall Baptist Hospital page Address, main phone, 24-hour schedule, hospital services, campus map, parking, EV charging, visitor information, gift shop, pay bill, portal, records, pricing, and financial assistance links. Open before visiting, checking hospital details, downloading the campus map, or finding official resource links.
Official West Kendall Baptist Hospital ER page ER address, phone, 24/7/365 hours, ER services, digital check-in, conditions treated, and emergency FAQ details. Open when deciding whether the ER route is appropriate. Call 911 for life-threatening symptoms.
Visitor guidelines Lobby hours, after-hours Emergency Department entrance rule, maternity visitor rules, screening note, and visitor policy contact path. Open before visiting an inpatient, maternity patient, or procedure patient.
Medical records page Portal-first records access, online patient requests, attorney requests, mail/fax/email/pickup routes, photo ID requirement, and processing times. Open when you need records, imaging records, or representative access.
My Baptist Health Account Patient portal access to health information and medical records. Open to sign in or create an account for available records and test results.
Patient pricing page Central Pricing Office, estimate process, Good Faith Estimate context, price transparency, insured/uninsured estimate support, and West Kendall 2026 transparency file link. Open before pre-scheduled procedures, imaging, surgery, maternity planning, or self-pay care.
Affiliated practices and practitioners Separate physician or physician-group billing, including off-campus emergency department and hospital-based physician billing contacts. Open when you receive multiple statements or are trying to understand separate bills.
Office of Patient Experience West Kendall Baptist Hospital Patient Experience phone, hours, and email. Open for patient-family support, compliments, concerns, and experience feedback.
Campus map PDF Main entrance, Emergency Department entrance, Medical Arts Building, visitor parking, physician parking, ambulance entrances, guest services, and campus layout. Open before a first visit, procedure, maternity arrival, ER arrival, or visitor trip.
FloridaHealthFinder facility profile State facility profile and Florida hospital data context for West Kendall Baptist Hospital. Open when checking Florida facility information, quality data, and state-level hospital comparisons.
Independent guide notice: USHospitalGuides.com is not Baptist Health West Kendall Baptist Hospital, not Baptist Health South Florida, not an emergency service, and not a government agency. Use official hospital links, your physician, your insurer, or 911 for final decisions.

Important medical and safety notice

This guide helps with hospital contact, location, parking, visitor information, records, pricing, and patient navigation. It does not provide diagnosis, treatment, or emergency triage.

Call 911 for emergencies. Chest pain, stroke symptoms, trouble breathing, severe bleeding, loss of consciousness, major injury, or sudden severe symptoms require immediate emergency help.

Baptist Health West Kendall Baptist Hospital FAQs

These FAQs focus on contact, address, hours, ER access, parking, visitor rules, maternity, portal, records, billing, pricing, and patient support.

1. What is the address of Baptist Health West Kendall Baptist Hospital?
Baptist Health West Kendall Baptist Hospital is located at 9555 SW 162 Ave., Miami, FL 33196. Use this address for GPS, rideshare, emergency room access, parking, records, billing, and patient paperwork.
2. What is the phone number for West Kendall Baptist Hospital?
The main phone number listed by Baptist Health for West Kendall Baptist Hospital is 786-467-2000. Use it for hospital connection, department routing, general questions, and operator assistance.
3. Is West Kendall Baptist Hospital open 24 hours?
Yes. The official hospital page lists West Kendall Baptist Hospital as open 24 hours every day. Individual outpatient departments, surgery check-in desks, billing, records, pricing, Patient Experience, and gift shop hours may differ.
4. Is the West Kendall Baptist Hospital Emergency Room open 24/7?
Yes. The West Kendall Baptist Hospital ER is listed as open 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. For life-threatening symptoms, call 911.
5. What services are available at West Kendall Baptist Hospital?
The official hospital page lists emergency services, maternity care, NICU, surgery, orthopedics, diagnostic imaging, interventional radiology, infusion therapy, cardiovascular testing, laboratory services, MRI, CT scan, ultrasound, physical therapy, internal medicine, infectious disease, and more.
6. What are the lobby and visitor access hours?
West Kendall Baptist Hospital lists lobby hours from 7 a.m. to 9 p.m.. Outside those hours, patients’ family and visitors may enter through the Emergency Department entrance.
7. What are the maternity visitor rules at West Kendall Baptist Hospital?
Baptist Health visitor guidance says Labor & Delivery and maternity patients may have up to two designated support persons present at all times. Maternity patients may have children or sibling visitors after delivery, minors must be accompanied by an adult, and children may not stay overnight.
8. How do I get medical records from West Kendall Baptist Hospital?
Start by signing in to your Baptist Health account. If the record is not available online or you need physical copies, use the Baptist Health medical records page and follow the patient, representative, attorney, imaging, or other submission route. Photo ID may be required.
9. Who do I call for billing or price estimates?
For pre-scheduled service estimates, Baptist Health lists the Central Pricing Office at 786-662-7181 and CentralPricing@baptisthealth.net. For questions directly related to a Baptist Health facility bill, Patient Financial Services is listed at 786-596-6507.
10. How do I contact Patient Experience at West Kendall Baptist Hospital?
The West Kendall Baptist Hospital Office of Patient Experience is listed at 786-467-2107. Posted hours are Monday through Friday 9 a.m. to 8:30 p.m. and Saturday and Sunday 9 a.m. to 5 p.m. The listed email is WKBHPatientExperience@baptisthealth.net.