Baptist Health Doctors Hospital: Contact & Patient Info

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Coral Gables, Florida · Hospital Patient Guide · Updated September 2026

Baptist Health Doctors Hospital contact, ER, map, parking, visiting hours, services, records, billing, and patient info

Baptist Health Doctors Hospital is a 24-hour hospital at 5000 University Dr., Coral Gables, FL 33146. The main phone number listed by Baptist Health is 786-308-3000.

This guide is built for patients, families, caregivers, and visitors who need more than a basic listing. It covers emergency room access, patient portal, medical records, visitor rules, parking, campus map, pricing, billing, financial assistance, services, and practical next steps before going to the hospital.

Call 786-308-3000 Official Hospital Page ER Information Patient Portal
Medical emergency: If you or someone nearby has chest pain, trouble breathing, stroke symptoms, severe bleeding, loss of consciousness, sudden severe headache, major injury, or another life-threatening condition, call 911 immediately. Do not use an online guide for emergency triage.
Hospital address 5000 University Dr.

Coral Gables, FL 33146. Use this for GPS, rideshare, emergency drop-off planning, records, billing, and patient paperwork.

Main phone 786-308-3000

Use for hospital connection, departments, patient questions, general directions, and operator assistance.

Hospital hours 24 hours daily

The official page lists Doctors Hospital as open 24 hours Sunday through Saturday.

Emergency room 24/7 ER

The Doctors Hospital ER is listed as open 24 hours a day, 7 days a week, including weekends and holidays.

Visitor hours 7 am – 9 pm

After 9 pm, patients and visitors must use the Emergency Room entrance because the main lobby is closed.

Patient Experience 786-308-3193

Doctors Hospital Patient Experience office also lists DHPatientExperience@BaptistHealth.net.

Confirm you have the right Baptist Health Doctors Hospital

“Doctors Hospital” is a common hospital name. This page focuses on Baptist Health South Florida’s Doctors Hospital in Coral Gables.

Search clue Correct detail for this page Why it matters
Hospital name Doctors Hospital Use this name when calling Baptist Health, requesting records, paying bills, or asking for campus directions.
Health system Baptist Health South Florida Avoid mixing this facility with other Baptist Health systems in Arkansas, Kentucky, Indiana, or other states.
Location 5000 University Dr., Coral Gables, FL 33146 This is the location used for the hospital, ER, and Miami HEAT Sports Medicine Center campus information.
Main number 786-308-3000 Use this number for hospital connection and department routing.

Baptist Health Doctors Hospital contact information and hours

Use this section for practical contact routing before calling, driving, visiting, paying a bill, or requesting records.

Contact item Current detail Use it for
Hospital name Baptist Health Doctors Hospital Hospital visit planning, ER information, records, billing, portal, insurance, and patient experience questions.
Address 5000 University Dr., Coral Gables, FL 33146 Driving directions, emergency drop-off, rideshare, parking garage, campus map, and records paperwork.
Main phone 786-308-3000 Hospital operator, department routing, general hospital questions, and immediate hospital connection.
Patient Experience 786-308-3193 Questions, concerns, compliments, patient-family support, and experience feedback.
Patient Experience email DHPatientExperience@BaptistHealth.net Non-urgent feedback or patient-experience follow-up. Do not use email for urgent medical issues.
Baptist Health visitor policy line 1-833-MyBaptist Visitor policy and patient/family guidance when the policy says Patient Experience and Security manage visitation.
Day Hospital hours listed Patient planning note
Sunday 24 hours Use the Emergency Room entrance after 9 pm when the main lobby is closed.
Monday 24 hours Call ahead for outpatient departments, imaging, surgery, or specialist appointment timing.
Tuesday 24 hours Hospital access is 24 hours, but individual departments may have separate hours.
Wednesday 24 hours Use patient portal or records tools for non-emergency paperwork when possible.
Thursday 24 hours Ask about parking, valet, and construction access before a scheduled procedure.
Friday 24 hours Handle billing, pricing, and records questions before weekend office hours if possible.
Saturday 24 hours Visitor and Patient Experience hours may differ from the 24-hour hospital and ER access.
Important: “24 hours” applies to hospital and ER access, but outpatient offices, imaging centers, surgery arrival desks, billing teams, pricing office, records processing, and Patient Experience may have separate business hours.

Google map, parking, valet, EV charging, and arrival planning

The official hospital page lists a patient/family parking garage, complimentary valet at the main entrance, EV charging in designated areas, and a traffic advisory for Pisano Avenue construction.

Baptist Health Doctors Hospital
5000 University Dr.
Coral Gables, FL 33146
Main: 786-308-3000

Use the map for directions only. For emergencies, call 911. For scheduled visits, confirm department-specific arrival instructions, parking, valet access, and any roadway construction detours before leaving.

Patient and family parking

A garage with designated parking for patients and families is listed on the official hospital page. Follow campus signs for your department or ask the operator before arrival.

Complimentary valet

The official hospital page lists complimentary valet service at the main entrance. Confirm current valet availability before a scheduled appointment or procedure.

EV charging

Electric vehicle charging stations are listed in designated campus parking areas for patients and visitors.

Road construction note

The official page warns that Pisano Avenue construction may affect campus access, Emergency Room access, and parking garage entry. Allow extra time.

Doctors Hospital Emergency Room in Coral Gables

The official ER page states that the Doctors Hospital ER is available 24 hours a day, 7 days a week, 365 days a year, and treats serious injuries and medical emergencies for patients of all ages.

Emergency address
Doctors Hospital ER is listed at 5000 University Dr., Coral Gables, FL 33146.
ER phone
Call the hospital at 786-308-3000. For life-threatening emergencies, call 911 first.
ER hours
Open 24 hours daily, including weekends and holidays.
Digital check-in
The official ER page says digital check-in can let you select an arrival time and begin check-in before arrival. Do not use this instead of 911 for life-threatening symptoms.
ER services listed
CT scan, digital X-ray, laboratory services, respiratory care, Rx Now, ultrasound, and wound care are listed for the ER page.
Symptom or situation Recommended action What to bring or tell the team
Chest pain or pressure Call 911 or go to the nearest ER immediately. Start time, pain location, medications, medical history, allergies, and whether symptoms spread to arm, jaw, back, or neck.
Stroke-like symptoms Call 911. Do not drive yourself. Last known well time, weakness, numbness, speech trouble, facial droop, vision change, and blood thinner use.
Difficulty breathing Seek emergency care immediately. Oxygen use, asthma/COPD/heart history, fever, chest pain, recent surgery, and medication list.
Severe bleeding or injury Call 911 for uncontrolled bleeding, severe trauma, or major injury. Mechanism of injury, blood thinner use, allergies, tetanus status, and time of injury.
High fever, severe pain, or worsening symptoms Use ER or urgent care based on severity; call Baptist Health if unsure. Temperature, symptoms, medications, chronic conditions, immune status, pregnancy status, and recent travel if relevant.
ER versus urgent care: Emergency rooms are for serious or potentially life-threatening problems. Minor illnesses and injuries may be appropriate for urgent care, but chest pain, stroke symptoms, severe bleeding, loss of consciousness, and breathing difficulty should be treated as emergency-level symptoms.

Services and specialties available at Doctors Hospital

The official hospital page lists multiple hospital services and highlights orthopedics, sports medicine, cardiac care, pulmonary medicine, general surgery, geriatric services, and 24/7 emergency services.

Care area Officially listed services or context Practical patient note
Emergency care 24/7 emergency services; ER services list includes CT scan, digital X-ray, labs, respiratory care, Rx Now, ultrasound, and wound care. Call 911 for life-threatening symptoms. Use digital check-in only when medically appropriate.
Orthopedics and sports medicine The hospital page highlights orthopedic care, sports medicine, orthopedic trauma, physical therapy, and the Miami HEAT Sports Medicine Center on campus. Ask whether your visit is hospital-based, physician-office based, outpatient therapy, imaging, or surgery center care.
Surgery General surgery, oral and maxillofacial surgery, plastic and reconstructive surgery, and surgery are included in listed services. Confirm arrival time, fasting instructions, medication holds, visitor rules, parking, insurance authorization, and post-anesthesia pickup.
Internal medicine and infectious disease Internal medicine and infectious disease are listed specialties. Bring medication list, allergies, prior records, recent labs, imaging, discharge summaries, and specialist notes.
Laboratory and diagnostic support Laboratory services are listed at the hospital; ER page lists on-site lab and imaging support. Ask whether fasting, an order, insurance authorization, or appointment timing is needed for outpatient testing.
Heart, vascular, cancer, brain and spine The hospital page links to broader Baptist Health care areas for cancer, heart and vascular, orthopedic, and brain and spine care. Use Baptist Health physician or location pages to confirm whether the appointment is on-campus, outpatient, or at another nearby site.
Geriatric services The hospital page mentions geriatric services in its Doctors Hospital overview. Bring advance directives, medication bottles, caregiver contact, fall history, mobility aids, and baseline mental-status information.

Visitor information, main lobby access, and surgery visitor rules

Baptist Health visitor rules can change by unit, patient condition, infection precautions, and site-specific needs. Always confirm before visiting.

General visiting hours
Doctors Hospital visitor guidelines list visiting hours from 7 a.m. to 9 p.m.
After 9 p.m.
After 9 p.m., all patients must enter and exit through the Emergency Room because the main lobby is closed.
Elective surgery/procedure
Elective surgery or procedure patients may be accompanied by two visitors in the ambulatory area and one visitor at a time in PACU. Two visitors are allowed in the surgery waiting area.
Screening
Active screening for symptoms is listed at the Emergency Room entrance only.
Who manages policy
The visitor policy is managed by Patient Experience and Security. The guideline page lists 1-833-MyBaptist for policy questions.
Before visiting script: “I’m visiting a patient at Doctors Hospital. What unit are they in, what are today’s visitor hours, how many visitors are allowed, and should I enter through the lobby or ER entrance?”

Baptist Health patient portal and online account

The official resource cards state that the Baptist Health account provides access to medical records, test results, health conditions, allergies, and medications.

Use the portal for records

Sign in or create a Baptist Health account first if you need immediate access to available records, test results, conditions, allergies, or medications.

Use records request if needed

If the record is not available online or you need physical copies, use the medical records page and follow the correct patient, representative, attorney, imaging, or mail/fax/email route.

Do not use portal for emergencies

For chest pain, breathing difficulty, stroke symptoms, severe bleeding, or loss of consciousness, call 911 instead of sending portal messages.

Keep access ready

Before a planned surgery or specialist appointment, make sure your portal login works and your phone/email are current.

Medical records, imaging records, ID requirements, and processing time

Baptist Health says most patient information can be found in the Baptist Health account. Its medical records page also explains online patient requests, attorney requests, and other submission methods.

Record need Best route What to prepare
Immediate access to available records Sign in to your Baptist Health account. Portal login, patient identity, phone/email access, and any proxy or representative authorization if needed.
Online patient request Use the VRA Patient Online Authorization Form from the medical records page. Patient details, record date range, facility name, destination, and contact information.
Medical or imaging records Use the correct Patient Form or Patient Representative Form for medical records or imaging records. Photo ID, facility, visit date, type of record, and delivery method.
Mail, fax, email, or pickup Follow the “Other Submission” instructions on the medical records page. Attach a copy of photo ID and allow processing time.
Billing records Do not use medical-records forms for billing records; contact the billing department listed by Baptist Health. Account number, date of service, insurance information, and the bill or statement received.
Status check The medical records page says to allow five business days before contacting about request status. Confirmation number, patient name, date submitted, record type, and destination.
Timing note: Baptist Health’s medical records page states online patient requests usually take 2–5 business days, other submission routes may take up to 15 business days, and medical requests are generally processed within 10 business days. Plan early for surgery, second opinions, legal requests, or insurance paperwork.

Billing, patient pricing, financial assistance, and separate physician bills

Billing is one of the most common patient pain points. Baptist Health’s pricing and affiliated-practitioner pages explain estimates, financial assistance links, and separate bills from physicians or physician groups.

Central Pricing Office

Baptist Health says its Central Pricing Office provides out-of-pocket pricing estimates for insured and uninsured patients. The pricing page lists 786-662-7181 and CentralPricing@baptisthealth.net.

Good Faith Estimate

Uninsured or self-pay patients should ask about a Good Faith Estimate for expected charges before pre-scheduled services when applicable.

Financial assistance

The hospital page and pricing resources link Doctors Hospital to Baptist Health South Florida’s financial assistance program for qualifying medically necessary care.

Separate physician bills

Baptist Health notes that physicians or physician groups may bill separately for professional services, and those providers may not be Baptist Health employees.

Hospital bill questions
Patient Financial Services is listed at 786-596-6507 for questions directly related to a Baptist Health facility bill.
General billing support
The Patient Experience page lists billing support weekdays from 9 a.m. to 4:30 p.m. at 786-596-6507 or 1-800-235-0065.
Before scheduled service
Ask the Central Pricing Office for an estimate using your insurance, service name, CPT/procedure information if known, ordering doctor, and expected facility.
After receiving multiple bills
Separate hospital, physician, anesthesiology, radiology, pathology, emergency physician, or specialist bills may arrive. Contact each billing office listed on the statement.
Estimate script: “My service is scheduled at Doctors Hospital. Can you estimate my out-of-pocket cost, including facility charges, physician charges, anesthesia, imaging, lab, deductible, copay, coinsurance, and any separate bills I may receive?”

Office of Patient Experience at Doctors Hospital

Use Patient Experience for non-emergency questions, concerns, compliments, and patient-family support connected to a Doctors Hospital visit.

Patient Experience item Doctors Hospital detail Best use
Office phone 786-308-3193 Patient/family concerns, compliments, care experience questions, and support during or after a visit.
Office hours Monday–Friday 7 a.m.–5 p.m.; Saturday and Sunday 9 a.m.–7:30 p.m. Call during posted office hours for best response.
Email DHPatientExperience@BaptistHealth.net Non-urgent written feedback or follow-up. Do not send urgent medical symptoms by email.
Billing questions Patient Financial Services: 786-596-6507 Questions directly about a Baptist Health hospital bill.

Campus map PDF, entrances, guest services, and first-visit navigation

The official hospital page says the campus map PDF helps locate the main entrance, emergency entrances, guest services deck, and amenities.

Download campus map PDF

Open Doctors Hospital campus map PDF

  1. Find the main entrance before a scheduled visit.
  2. Locate Emergency Room entry if arriving after 9 p.m. or for urgent care.
  3. Check guest services and parking areas before a first visit.

Before a procedure

Call the department and ask which entrance, floor, check-in desk, parking area, and arrival time you should use.

Before visiting a patient

Ask for the unit name, visitor hours, current restrictions, entrance instructions, and whether ER entry is required after 9 p.m.

Before ER arrival

For life-threatening symptoms, call 911. For non-911 ER arrival, follow Emergency Room signs and bring ID, medications, allergies, and insurance information.

Hospital quality, AHCA data, awards, and what to verify

Patients often compare hospitals using awards, quality data, safety information, services, insurance, and location. Use official and state sources together.

Quality or data point What the source says How to use it
Magnet recognition The official hospital page says Doctors Hospital is recognized as a Magnet Hospital for Nursing Excellence. Use as a nursing quality signal, but still compare services, insurance, physician availability, and patient needs.
Foundation hospital profile Baptist Health Foundation describes Doctors Hospital as a 281-bed acute care facility recognized for orthopedics, sports medicine, general surgery, minimally invasive laparoscopic surgery, geriatrics, intensive care, and a modern Emergency Department. Helpful for understanding broader facility strengths beyond a basic map listing.
AHCA quality measures Baptist Health links AHCA Hospital Quality Measures and a Doctors Hospital download PDF from its patient safety page. Use for state-level hospital quality and performance context.
FloridaHealthFinder FloridaHealthFinder lists a Doctors Hospital facility profile and hospital-related data. Use as a state resource to compare facility profile, quality, pricing, and performance information.
Accepted insurance Baptist Health posts accepted-insurance information and a Doctors Hospital accepted insurance PDF. Always confirm your plan, network status, authorization, and facility/physician billing with your insurer and Baptist Health before scheduled care.

Official source checklist for this guide

This section shows which official or high-trust pages support the practical information above.

Source What it helps verify When to open it
Official Doctors Hospital page Address, main phone, 24-hour schedule, hospital services, campus map, parking, valet, EV charging, visitor information, pay bill, portal, and records links. Open before visiting, checking hospital details, downloading the campus map, or finding official resource links.
Official Doctors Hospital ER page ER address, phone, 24/7 hours, emergency services, digital check-in, and ER service list. Open when deciding whether the ER route is appropriate. Call 911 for life-threatening symptoms.
Visitor guidelines Doctors Hospital visiting hours, after-hours ER entrance rule, elective surgery/procedure visitor rules, screening note, and policy contact path. Open before visiting an inpatient, surgical patient, or procedure patient.
Medical records page Portal-first records access, online patient requests, attorney requests, mail/fax/email/pickup routes, photo ID requirement, and processing times. Open when you need records, imaging records, or representative access.
My Baptist Health Account Patient portal access to health information and medical records. Open to sign in or create an account for available records and test results.
Patient pricing page Central Pricing Office, estimate process, Good Faith Estimate, price transparency, insured/uninsured estimate support, and financial assistance links. Open before pre-scheduled procedures, imaging, surgery, or self-pay care.
Affiliated practices and practitioners Separate physician or physician-group billing and Patient Financial Services number for hospital bill questions. Open when you receive multiple statements or are trying to understand separate bills.
Office of Patient Experience Doctors Hospital Patient Experience phone, hours, and email. Open for patient-family support, compliments, concerns, and experience feedback.
AHCA hospital quality measures Doctors Hospital state quality-measure download link and patient safety resource context. Open when comparing facility quality and hospital data.
FloridaHealthFinder facility profile State facility profile and Florida hospital data context. Open when checking Florida facility information, quality data, and state-level hospital comparisons.
Independent guide notice: USHospitalGuides.com is not Baptist Health Doctors Hospital, not Baptist Health South Florida, not an emergency service, and not a government agency. Use official hospital links, your physician, your insurer, or 911 for final decisions.

Important medical and safety notice

This guide helps with hospital contact, location, parking, visitor information, records, pricing, and patient navigation. It does not provide diagnosis, treatment, or emergency triage.

Call 911 for emergencies. Chest pain, stroke symptoms, trouble breathing, severe bleeding, loss of consciousness, major injury, or sudden severe symptoms require immediate emergency help.

Baptist Health Doctors Hospital FAQs

These FAQs focus on contact, address, hours, ER access, parking, visiting hours, patient portal, records, billing, and services.

1. What is the address of Baptist Health Doctors Hospital?
Baptist Health Doctors Hospital is located at 5000 University Dr., Coral Gables, FL 33146. Use this address for GPS, rideshare, emergency room access, parking, records, billing, and patient paperwork.
2. What is the phone number for Doctors Hospital in Coral Gables?
The main phone number listed by Baptist Health for Doctors Hospital is 786-308-3000. Use it for hospital connection, department routing, general questions, and operator assistance.
3. Is Baptist Health Doctors Hospital open 24 hours?
Yes. The official hospital page lists Doctors Hospital as open 24 hours every day. Individual outpatient departments, surgery check-in desks, billing, records, pricing, and Patient Experience may have separate hours.
4. Is the Doctors Hospital Emergency Room open 24/7?
Yes. The Doctors Hospital ER in Coral Gables is listed as open 24 hours a day, 7 days a week, including weekends and holidays. For life-threatening symptoms, call 911.
5. What services are available at Baptist Health Doctors Hospital?
The official hospital page lists services such as hematology, infectious disease, internal medicine, laboratory services, non-surgical treatments, oral and maxillofacial surgery, orthopedic trauma, physical therapy, plastic and reconstructive surgery, primary care sports medicine, and surgery.
6. What are the visitor hours at Doctors Hospital?
Baptist Health visitor guidelines list Doctors Hospital visiting hours from 7 a.m. to 9 p.m.. After 9 p.m., patients must enter and exit through the Emergency Room because the main lobby is closed.
7. Where should I park at Doctors Hospital?
The official hospital page says a garage with designated parking for patients and families is available. It also lists complimentary valet at the main entrance and EV charging stations in designated campus parking areas.
8. How do I get my medical records from Baptist Health Doctors Hospital?
Start by signing in to your Baptist Health account. If the record is not available online or you need physical copies, use the Baptist Health medical records page and follow the patient, representative, attorney, imaging, or other submission route. Photo ID may be required.
9. Who do I call for billing or price estimates?
For pre-scheduled service estimates, Baptist Health lists the Central Pricing Office at 786-662-7181 and CentralPricing@baptisthealth.net. For questions directly related to a Baptist Health facility bill, Patient Financial Services is listed at 786-596-6507.
10. How do I contact Patient Experience at Doctors Hospital?
The Doctors Hospital Office of Patient Experience is listed at 786-308-3193. The posted hours are Monday through Friday 7 a.m. to 5 p.m. and Saturday and Sunday 9 a.m. to 7:30 p.m. The listed email is DHPatientExperience@BaptistHealth.net.