American Family Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Madison Wisconsin · UW Health Kids

American Family Children’s Hospital pediatric care, address, phone, emergency care, visitor info, MyChart, billing, records, and map

American Family Children’s Hospital is the UW Health pediatric hospital in Madison, Wisconsin. The hospital is located at 1675 Highland Ave, Madison, WI 53792 and serves children, teens, and families needing hospital-based pediatric care.

Use this guide to call the right number, prepare for a pediatric emergency visit, understand visitor and parking basics, use MyChart, request medical records, review billing contacts, find pediatric specialties, and plan your visit before arriving.

Phone: 608-890-KIDS 1675 Highland Ave Madison, WI 53792 UW Health Kids
Call 608-890-5437 Patient Info Emergency Care Map & Directions
Medical emergency? Call 911 immediately for life-threatening symptoms such as severe trouble breathing, blue lips, seizure, severe injury, poisoning, loss of consciousness, major bleeding, or sudden weakness. Do not wait for website confirmation during an emergency.
Hospital address 1675 Highland Ave

Madison, WI 53792.

Main pediatric phone 608-890-KIDS

Same as 608-890-5437. Use for hospital routing and UW Health Kids questions.

Patient information 608-263-8591

Useful when you are not sure where a patient is located or whether a gift can be delivered.

Pediatric role Children’s hospital

A comprehensive pediatric medical and surgical center connected with UW Health Kids.

Portal MyChart

Use for test results, appointments, messages, billing, and proxy access when available.

Billing phone 877-565-0505

UW Health-WI billing support for bills and phone payments.

About American Family Children’s Hospital

A practical parent-friendly guide for the UW Health Kids hospital campus in Madison.

American Family Children’s Hospital is a UW Health pediatric hospital for inpatient care, pediatric surgery, specialty clinics, intensive care, neonatal care, emergency care, and family-centered pediatric services. It is located near UW Health University Hospital on the Madison medical campus.

Families use this hospital for serious pediatric illness, subspecialty visits, surgery, cancer and blood disorder care, heart care, transplant-related services, neonatal intensive care, complex inpatient care, emergency evaluation, and coordinated care with UW School of Medicine and Public Health pediatric specialists.

Name note: UW Health’s style guidance uses American Family Children’s Hospital as the location name. “UW Children’s Hospital” or “AFCH” may appear informally, but this page uses the official name.

Contact directory and what each number is for

Use the main pediatric phone for hospital routing. Use billing, patient information, or gift shop numbers only for those specific needs.

Need Phone / contact Best use
Main hospital / UW Health Kids routing 608-890-KIDS (5437) General American Family Children’s Hospital routing, pediatric program questions, and department transfer help.
Patient information 608-263-8591 Ask for help if you are unsure where a patient is located or whether a patient can receive gifts.
Gift shop 608-890-7899 Flowers, gifts, personal-care items, and patient-delivery questions.
Billing phone support 877-565-0505 UW Health-WI billing office, phone payment, visit-account questions, and payment plan help.
MyChart customer service 877-768-0732 MyChart signup and account activation help.
Security concerns 608-263-7065 Security concerns on the American Family Children’s Hospital campus.
Official location page UW Health location page Final check for location, clinics, directions, and current UW Health details.
Privacy note: Hospital staff may not be able to share patient information by phone without the right permission, passcode, proxy authority, or patient/family authorization.

Pediatric emergency care: when to go now

Use emergency services for serious, sudden, or potentially life-threatening symptoms in infants, children, and teens.

Call 911 now

Call 911 for severe breathing trouble, blue lips, choking, seizure, severe allergic reaction, severe injury, major bleeding, poisoning, loss of consciousness, sudden weakness, or concern that the child may not survive transport.

Use pediatric emergency care

American Family Children’s Hospital is backed by pediatric specialists and UW Health Kids services for serious childhood injuries and illnesses.

Bring critical information

Bring medication list, allergies, immunization history, chronic conditions, specialist names, device information, custody paperwork, and recent discharge documents.

Do not delay for forms

In an emergency, care comes first. Registration, insurance, MyChart, and billing questions can follow after the child is evaluated.

Infant warning signs: Poor feeding with dehydration, unusual sleepiness, fever in a very young infant, breathing difficulty, blue color, limpness, or seizure-like activity should be treated urgently.

Visitor information for parents, guardians, siblings, and family

Visitor policies can change based on illness, patient age, unit, infection-prevention needs, and safety rules.

Primary visitors
Parents or legal guardians are usually the most important bedside support for a child. Ask the care team about badges, overnight rules, and unit-specific guidance.
Sick visitors
Do not visit if you have fever, cough, vomiting, diarrhea, rash, or exposure to a contagious illness. Children in the hospital may be medically fragile.
Siblings
Ask the nurse or unit before bringing siblings. Some areas may limit sibling visits because of age, illness risk, or patient condition.
Isolation rooms
If a child is in isolation, follow the posted room instructions and staff guidance for masks, gowns, gloves, hand hygiene, and visitor limits.
Patient gifts
Some patient units may restrict certain items. Call patient information or the gift shop before sending flowers, food, balloons, or personal items.
Before visiting: Call 608-263-8591 if you are unsure whether a patient can receive visitors or gifts.

Parking, security, visitor ID, and campus safety

The children’s hospital uses visitor identification and parking rules to support child safety.

Topic What families should know Practical tip
Parking ramp Primary visitors, typically parents, may receive up to two free parking passes for the American Family Children’s Hospital parking ramp. Ask the Parking Office on Level “E” of the ramp or hospital staff how validation applies to your visit.
Outpatient appointments Outpatient or clinic appointment parking may be validated when the stub is presented at the Clinic Welcome Desk or Guest Depot. Keep the parking stub with you until you leave.
Visitor ID Primary visitors may receive a UW Health visitor ID badge; other visitors may receive a wristband after screening. Bring photo ID and allow extra time for screening.
Child safety Do not let anyone take your child anywhere without your approval and your child’s nurse knowing about it. Ask staff if you are unsure whether a person is authorized.
Security concerns UW Health’s security information lists Security Services at 608-263-7065. Call or notify staff immediately if someone behaves suspiciously or makes your family uncomfortable.
Smoke, tobacco, weapons UW Health materials describe American Family Children’s Hospital and related UW Health facilities as smoke-free, tobacco-free, and weapon-free. Check current campus rules before bringing restricted items.

Pediatric services and hospital programs

Services may be hospital-based, clinic-based, inpatient, outpatient, emergency, surgical, or specialty-focused.

Emergency and trauma care

Pediatric emergency medicine teams evaluate serious injuries, acute illness, breathing problems, seizures, dehydration, allergic reactions, and urgent pediatric conditions.

Neonatal intensive care

UW Health describes a Level IV NICU at American Family Children’s Hospital for the most complex newborn care needs.

Pediatric intensive care

The hospital is associated with Level I PICU services for critically ill children needing advanced monitoring and specialty care.

Heart and transplant programs

UW Health Kids provides pediatric cardiology, congenital heart, transplant, and related specialty services through its pediatric network.

Cancer and blood disorders

Pediatric hematology, oncology, and bone marrow transplant services support children with cancer, blood disorders, and complex treatment needs.

Surgery and specialty clinics

Pediatric surgery and specialty clinics may include orthopedics, ENT, nephrology, neurology, pulmonology, gastroenterology, endocrinology, urology, rehabilitation, and more.

Service-location tip: Some UW Health Kids clinics are inside American Family Children’s Hospital, while others may be at nearby UW Health locations. Confirm the exact clinic name, building, floor, and check-in desk before arrival.

Doctors, specialty clinics, and appointment planning

Many pediatric clinicians at American Family Children’s Hospital are UW Health Kids providers and University of Wisconsin faculty physicians.

Care need Who may be involved What to ask before the appointment
New pediatric specialty visit Specialist, advanced practice provider, nurse, scheduler, insurance authorization team. Which clinic location, floor, arrival time, records, imaging, labs, and referral are needed?
Surgery consultation Pediatric surgeon, anesthesia team, surgical nurse, scheduling team. Is fasting needed, is the visit consult-only, and where is check-in?
NICU or inpatient transfer Neonatology, pediatric hospital medicine, critical care, transport, social work. Who is the attending physician, what unit is the child on, and what support can parents access?
Cancer or blood disorder care Hematology/oncology team, infusion staff, pharmacy, social work, child life. Where are labs, infusion, clinic, imaging, and admission handled?
Complex chronic condition Specialists, care coordination, therapy teams, nutrition, pharmacy, primary care. How should outside records, medication lists, school forms, and emergency plans be shared?
Provider-search tip: Use UW Health’s official provider and location tools rather than a third-party directory when confirming doctor schedules, clinic addresses, insurance participation, and appointment availability.

Medical records, proxy access, and records transfer

For many families, MyChart is the fastest way to view routine pediatric records. Formal records requests may still be needed for school, legal, insurance, specialist, or transfer reasons.

Check MyChart first. MyChart can show test results, medications, allergies, immunizations, diagnoses, visit summaries, preventive reminders, appointments, demographics, and billing information.
Confirm proxy access for a child. Parent or guardian access may require documentation, and access rules can change as children become older teens.
Use UW Health medical records for formal copies. Use the official UW Health medical records page when you need paper copies, complete chart records, images, legal records, or third-party transfer.
Request outside records before specialty care. Ask outside hospitals, clinics, or imaging centers to send discharge notes, operative reports, lab results, imaging, and medication history before a new UW Health Kids visit.
Protect privacy. Do not upload or share another child’s medical information unless you are legally authorized.
Records tip: If your child is coming for specialty care, ask the scheduling team exactly which records must arrive before the appointment so the visit is not delayed.

MyChart for parents, guardians, and teen patients

MyChart is the main digital tool for many UW Health patient tasks, but urgent medical concerns should be handled by calling the care team or using emergency care.

Test results

Families can view many released results and clinician comments in MyChart.

Appointments

Use MyChart to view upcoming and past visits, instructions, arrival details, and appointment history when available.

Messaging

Use MyChart messages for non-urgent care-team questions. Do not use MyChart for emergencies.

Online billing

MyChart can receive and pay current bills and view payment history.

Proxy access

Parents and guardians may be able to access a child’s account through proxy access rules.

Account help

UW Health MyChart signup help is listed at 877-768-0732.

Billing, estimates, insurance, payment plans, and financial help

Pediatric hospital bills can include hospital facility charges, professional provider charges, anesthesia, radiology, labs, pharmacy, and separate clinic or specialist charges.

Billing need Best action Contact / route
Pay a bill online Use MyChart billing or Pay as Guest if you have a visit account. Pay as Guest
Billing question by phone Call UW Health-WI billing support. 877-565-0505, listed Monday–Friday 8 a.m.–4:30 p.m.
Insurance estimate Ask for the CPT/procedure estimate, provider, facility location, and whether anesthesia, labs, or imaging are separate. Use billing support and your insurance card phone number.
Multiple statements Ask whether charges are from hospital, physician group, anesthesiology, radiology, pharmacy, or outside providers. Call the number printed on each statement.
Payment plan Ask billing about payment-plan options before the account becomes overdue. 877-565-0505
Financial assistance Ask UW Health billing or financial services whether charity care or assistance policies apply. Start with UW Health billing and the official billing/insurance page.
Estimate caution: Pediatric hospital costs can change based on complications, diagnosis, length of stay, medications, tests, imaging, procedure changes, and insurance processing.

Family support, patient information, gifts, and hospital comfort resources

Children’s hospital visits affect the whole family. Ask early about family support, lodging, meals, school support, social work, and child life services.

Child life support

Ask whether child life specialists can help with procedure preparation, coping, play, education, and sibling support.

Social work

Ask the care team for social work support if your family needs help with lodging, transportation, insurance, school, work notes, or community resources.

Gifts and deliveries

The American Family Children’s Hospital gift shop is listed at 608-890-7899. Some units may restrict flowers, food, balloons, or specific items.

Patient information

Call 608-263-8591 if you are not sure where a patient is located or whether a delivery is appropriate.

Interpreter and accessibility needs

Ask about interpreter services, mobility support, hearing support, sensory needs, and accessibility accommodations before the appointment.

Family-centered rounds

During inpatient stays, ask when rounds happen and how parents or guardians can participate in care discussions.

Before you go: parent and patient checklist

Use this checklist for emergency visits, admissions, surgery days, specialty appointments, and follow-up visits.

Bring identification and insurance information. Bring parent or guardian ID, insurance card, Medicaid card if applicable, referral information, and custody or guardianship paperwork if relevant.
Bring medication and allergy details. Include prescriptions, over-the-counter medicine, vitamins, inhalers, feeding supplies, medical devices, allergies, and pharmacy information.
Bring prior records if coming from outside UW Health. Bring discharge summaries, test results, imaging reports, growth charts, school forms, operative reports, and specialist notes.
Prepare the child. Bring comfort items, glasses, hearing aids, communication device, favorite blanket, charger, snacks if allowed, and a simple explanation of the visit.
Confirm eating and drinking rules. For surgery, sedation, imaging, or procedures, follow the exact fasting instructions from the care team.
Ask about arrival location. Confirm building, floor, desk, clinic name, parking ramp, and whether the appointment is at American Family Children’s Hospital or another UW Health location.

Location, parking map, and directions

Use the official hospital address for GPS and allow extra time for parking, visitor screening, check-in, and walking to the correct clinic or unit.

American Family Children’s Hospital
1675 Highland Ave
Madison, WI 53792
Main: 608-890-KIDS (5437)
Patient Information: 608-263-8591

Confirm the correct entrance, clinic, unit, parking ramp, and appointment location before arrival, especially for surgery, emergency, specialty clinic, and inpatient visits.

Official links and what to do after opening them

Use official UW Health and UW–Madison resources for current hospital details, because clinic locations, policies, hours, billing contacts, and visitor rules can change.

Official resource What it helps with What to do after opening
American Family Children’s Hospital location page Location, pediatric clinics, hospital details, and UW Health location routing. Confirm the exact clinic, building, department, and directions before arriving.
UW–Madison Department of Pediatrics contact page American Family Children’s Hospital phone listing and UW pediatric academic context. Use the phone number for general hospital routing, not medical emergencies.
UW Health patient and family visitor guide Visitor guide links, patient preparation, hospital stay information, and family guidance. Review before admission or a planned visit and check for the American Family Children’s Hospital guide link.
UW Health medical records Medical record requests, paper copies, imaging records, and release-of-information guidance. Use for formal copies when MyChart does not provide what you need.
UW Health MyChart Results, appointments, non-urgent messages, online billing, and account tools. Sign in, request proxy access, or use account help if you cannot access the child’s information.
Pay as Guest UW Health bill payment and billing-office phone numbers. Use your visit account or call UW Health-WI billing at 877-565-0505 if the bill is unclear.
American Family Children’s Hospital Gift Shop Gift shop delivery, patient gifts, gift shop hours, patient information, and gift-shop phone number. Call before sending restricted items, food, flowers, or balloons to a specific unit.
Security and parking information Visitor identification, child safety, parking passes, outpatient parking validation, and Security Services contact. Review before your first inpatient stay or clinic appointment and confirm current rules at arrival.
Independent guide notice: This website is not UW Health, American Family Children’s Hospital, UW–Madison, MyChart, or a medical provider. It does not schedule care, access records, provide medical advice, update visitor rules, or confirm insurance coverage. Use official UW Health channels for final decisions.

American Family Children’s Hospital FAQs

Common parent and family questions about the Madison children’s hospital.

1. What is the address of American Family Children’s Hospital?
American Family Children’s Hospital is located at 1675 Highland Ave, Madison, WI 53792.
2. What is the main phone number?
The main pediatric hospital phone number is 608-890-KIDS, which is 608-890-5437.
3. What number should I call for patient information?
For patient-information help, call 608-263-8591. This is useful if you are unsure where a patient is located or whether a gift can be delivered.
4. Is American Family Children’s Hospital part of UW Health?
Yes. American Family Children’s Hospital is the UW Health children’s hospital location in Madison and is part of UW Health Kids pediatric care.
5. Does the hospital have pediatric emergency care?
Yes. American Family Children’s Hospital is connected with UW Health Kids pediatric emergency and specialty services. For a life-threatening emergency, call 911.
6. How do I access my child’s records?
Start with UW Health MyChart for results, medications, immunizations, visit summaries, appointments, and billing. Use the official UW Health medical records process for formal copies or complete records.
7. How do I pay a UW Health bill?
You can use MyChart or Pay as Guest. For UW Health-WI billing phone support, call 877-565-0505, listed Monday through Friday from 8 a.m. to 4:30 p.m.
8. Can parents park free at American Family Children’s Hospital?
UW Health parking information says primary visitors, typically parents, may receive up to two free parking passes for the American Family Children’s Hospital parking ramp. Confirm current validation rules when you arrive.
9. Can I send gifts to a child in the hospital?
Yes, but some units may restrict certain items. Call patient information at 608-263-8591 or the American Family Children’s Hospital gift shop at 608-890-7899 before sending flowers, food, balloons, or special gifts.
10. What should I bring for a pediatric hospital visit?
Bring parent or guardian ID, insurance cards, medication list, allergy list, prior records, device information, custody or guardianship paperwork if relevant, comfort items, chargers, and appointment instructions.