Albany Samaritan General Hospital: Contact & Patient Info

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Hospital Guide · Albany Oregon · Patient Contact Info

Samaritan Albany General Hospital contact details, ER phone, patient services, visiting info, billing, records, and map

Samaritan Albany General Hospital is a 79-bed acute care hospital and health center serving Albany and the greater Linn County area. The hospital is located at 1046 6th Ave SW, Albany, OR 97321-1916.

Use this guide to call the right department, reach the Emergency Department, prepare for a visit, access MyChart, request medical records, understand billing and financial assistance, find imaging services, and get directions before arriving.

Main: 541-812-4000 Emergency Dept: 541-812-4081 1046 6th Ave SW Albany, OR 97321
Call Main Hospital Call Emergency Department Map & Directions Medical Records
Medical emergency? Call 911 for a life-threatening emergency. Samaritan Albany General Hospital has an Emergency Department, but emergency care decisions should not wait for website confirmation.
Hospital address 1046 6th Ave SW

Albany, OR 97321-1916.

Main phone 541-812-4000

Use for main hospital routing, patient room transfer, and general visitor questions.

Emergency Department 541-812-4081

Use for department contact. Call 911 for emergencies needing immediate response.

Patient Experience 541-768-5701

Use for patient experience, concerns, compliments, or care feedback.

Main lobby 6 a.m. to 7 p.m.

Visitor entry details can change, so confirm current policy before arriving.

Hospital type Acute care hospital

Includes emergency care, imaging, rehabilitation, surgery, women’s care, and inpatient services.

About Samaritan Albany General Hospital

A practical patient guide for the Albany, Oregon Samaritan hospital campus.

Samaritan Albany General Hospital is part of Samaritan Health Services and serves patients in Albany, Linn County, and the surrounding Willamette Valley region. The hospital provides acute care and works with Samaritan clinics and specialty services across the regional network.

The hospital’s official service list includes emergency care, diagnostic imaging, orthopedic and joint replacement care, wound care, hyperbaric oxygen therapy, palliative and hospice care, pediatrics, rehabilitation, and other hospital-based services. If you are unsure whether a service is offered at this campus or another Samaritan location, call the main number before traveling.

Name note: Many people search for “Albany Samaritan General Hospital,” but the official facility name is Samaritan Albany General Hospital.

Contact directory and what each number is for

Use the main hospital number for general routing, but use department-specific contacts when available.

Department or need Phone / contact Best use
Main hospital 541-812-4000 General questions, patient room transfer, visitor routing, and hospital operator assistance.
Emergency Department 541-812-4081 Emergency Department contact. Call 911 for emergencies that need immediate medical response.
Patient Experience Coordinator 541-768-5701 Patient compliments, care concerns, communication issues, or experience feedback.
Hospital fax 541-812-4126 Fax routing when the hospital has specifically instructed you or a provider to fax information.
Billing, insurance, payment arrangements, financial assistance 541-768-4392 or 800-640-5339 Hospital bill questions, insurance questions, estimates, payment arrangements, and financial assistance.
Medical records assistance 610-994-7500 Help with the online medical records request process when MyChart does not contain what you need.
Diagnostic Imaging 541-812-4560 Imaging appointment questions, location details, and imaging service information.
Find a doctor 800-863-5241 Help finding a Samaritan provider or clinic if you need ongoing care.
Call routing tip: When calling, have the patient’s full name, date of birth, department, appointment date, and room number if known. For privacy reasons, staff may limit what they can share by phone.

Emergency Department and urgent care decision guide

Use the Emergency Department for serious or potentially life-threatening illness or injury.

Go to the ER or call 911

Chest pain, stroke symptoms, severe breathing trouble, severe bleeding, major trauma, poisoning, seizures, loss of consciousness, or a serious pregnancy-related emergency should be treated as emergency conditions.

Emergency care availability

Samaritan’s emergency care page states that emergency care is available 24 hours a day, seven days a week at Samaritan hospital emergency departments.

When walk-in or clinic care may fit

For non-life-threatening issues such as minor illness, simple sprains, mild symptoms, or medication questions, a clinic, walk-in care, virtual visit, or MyChart message may be more appropriate.

Bring key information

Bring photo ID, insurance card, medication list, allergy information, recent discharge papers, and advance directive documents if available.

Safety reminder: Do not drive yourself if symptoms could impair driving. Call 911 or ask another responsible adult for help.

Visitor information, lobby access, and patient room contact

Visitor rules can change based on patient condition, department, infection-prevention needs, and hospital policy.

Main lobby
The hospital’s visitor information lists main lobby access from 6 a.m. to 7 p.m.
Cafeteria
Listed cafeteria hours are 6:30 a.m. to 7 p.m. Monday through Friday and 7:30 a.m. to 7 p.m. on weekends and holidays.
Patient room calls
Family and friends may call the main hospital number and ask to be transferred to the patient or request the direct room phone number when available.
Visitor count
Samaritan’s visitor FAQ says one support person may be with a patient at a time, and there can generally be up to three people total, including up to two visitors and a support person.
Special units
Mental health, Emergency Department, pediatric, obstetric, and end-of-life situations may have different rules or exceptions. Ask the care team before arriving.
Before visiting: Call 541-812-4000 if you are unsure about current visitor policy, patient location, entry point, masking rules, or whether the patient can receive visitors.

Hospital departments and patient services

Services may be provided at the hospital campus, a hospital department, or a nearby Samaritan clinic. Always confirm the exact location before an appointment.

Emergency care

Emergency evaluation and treatment for serious illness or injury, with ambulance and transfer resources across the Samaritan hospital network.

Diagnostic imaging

Hospital imaging services include digital imaging options such as ultrasound, mammography, angiography, PET scan, and related diagnostic tests.

Surgery and procedures

Hospital-based surgical and procedural care may involve pre-registration, pre-op instructions, insurance authorization, and post-op discharge planning.

Orthopedics and rehabilitation

Patients may use hospital and network services for orthopedic, joint replacement, physical rehabilitation, sports medicine, and recovery planning.

Women’s health and obstetrics

Women’s Center and obstetric services may have special visitor, support-person, and patient-check-in rules.

Palliative, hospice, and support care

Care teams may help with symptom control, serious illness support, hospice connection, spiritual care, and family communication.

Diagnostic Imaging at Samaritan Albany General Hospital

Imaging is a common reason patients visit the Albany hospital campus.

Imaging detail Information Patient tip
Department name Samaritan Albany General Hospital – Imaging Confirm whether your exam is inside the hospital or at another Samaritan location.
Address 1046 Sixth Avenue SW, Albany, OR 97321-1914 Use the hospital campus map and arrive early for check-in.
Phone 541-812-4560 Call if you need prep instructions, order confirmation, or exam-location details.
Weekday hours 8 a.m. to 5 p.m. Holiday schedules, urgent imaging, or hospital-based imaging can differ; confirm ahead.
Examples listed by Samaritan Angiography, 3-D digital mammography, PET scan, 4-D ultrasound, and virtual colonography Insurance authorization may be required before advanced imaging.

Medical records requests and release of information

Use MyChart for many routine records. Use the medical records request process when you need formal release, third-party transfer, legal records, or complete chart copies.

Check MyChart first. Many patients can view appointments, test results, immunizations, visit information, medications, and messages in MyChart.
Use the official medical records request page for formal copies. Samaritan Health Services uses an online records request process for patients and authorized requesters.
Prepare proof if requesting for someone else. A parent, guardian, power of attorney, next of kin, attorney, or representative may need documentation before records can be released.
Use mail or fax when required. Samaritan’s records page lists mail submission to the Health Information Department in Corvallis and fax submission to 541-768-9363.
Call for assistance if the online request is confusing. Samaritan’s medical records update lists assistance at 610-994-7500 for the online request process.
Records privacy: Medical records include protected health information. Do not request or share someone else’s records unless you are legally authorized.

MyChart patient portal: results, appointments, refills, and bill pay

MyChart is the main digital access point for many Samaritan patient tasks.

Access test results

MyChart lets patients view test results and clinician comments when released through the portal.

Appointments

Use MyChart to view upcoming and past appointments, manage some scheduling tasks, and prepare for visits.

Medication refills

Patients can request refills for eligible medications through MyChart when refill options are available.

Pay as guest or bill pay

Billing and payment tools may be available inside MyChart or through Samaritan’s online bill-pay resources.

MyChart help: Samaritan’s medical records page lists MyChart questions at 541-768-5765.

Billing, estimates, insurance, and surprise-billing protections

Hospital bills can include facility charges and professional-provider bills. Ask early if you need an estimate or payment arrangement.

Billing need Best action Phone / route
Pay a Samaritan bill Use Samaritan’s bill pay page or MyChart paperless billing tools. Billing questions: 800-640-5339
Ask about a hospital estimate Use the estimate resources and provide insurance, procedure, provider, and service location details. 541-768-4392 or 800-640-5339
Insurance question Call your health plan and Samaritan billing because coverage depends on plan benefits and network status. Use the billing contact and your insurance card phone number.
Separate physician bill Ask whether the service involved radiology, anesthesia, emergency physicians, or other professionals who may bill separately. Check statements carefully and call the number printed on each bill.
No Surprises Act question Review Samaritan’s surprise-billing information for emergency and out-of-network provider protections. Start with Samaritan billing support.
Price transparency file Use Samaritan’s price transparency page for estimates and machine-readable hospital standard-charge files. Samaritan lists a specific machine-readable file for Samaritan Albany General Hospital.
Estimate caution: A hospital estimate is not always the final bill. Your total may change because of complications, physician charges, lab tests, imaging, medications, insurance processing, deductibles, or out-of-network factors.

Financial assistance and uninsured discount information

Samaritan Health Services states that financial assistance may be available for insured and uninsured patients with demonstrated financial need.

Emergency care
Samaritan states that medical care for emergency medical conditions is provided without discrimination regardless of ability to pay or financial-assistance eligibility.
Application documents
Financial assistance policy, plain-language summary, application, poverty-guideline information, and covered-provider information are available through Samaritan’s financial assistance page.
Likely documentation
Applicants may need recent tax returns, proof of income, bank statements, student aid documents, and proof of state assistance when applicable.
Processing time
Samaritan’s assistance page says submitted information is confidential and processing takes no more than 30 days after review.
Uninsured discount
Samaritan states that self-pay patients without insurance receive a 20% discount shown on the billing statement.
Ask before delaying care: If the bill is the reason you are avoiding needed care, call billing or financial assistance. Emergency medical conditions should be evaluated promptly.

Before you go: patient and visitor checklist

Bring the information that helps registration, nursing, physicians, billing, and discharge planning move faster.

Bring identification and insurance cards. Photo ID, insurance card, Medicare/Medicaid card, claim information, or employer information may be needed.
Bring a current medication list. Include prescriptions, over-the-counter medications, supplements, allergies, pharmacy name, and recent dose changes.
Bring medical documents. Bring referral forms, imaging orders, lab orders, discharge paperwork, advance directive, living will, or power-of-attorney documents when relevant.
Leave valuables at home. Samaritan’s visitor FAQ advises not bringing money, jewelry, credit cards, or other valuables if possible.
Confirm the department entrance. Imaging, Emergency, surgery check-in, inpatient rooms, and clinic departments may use different entrances or instructions.
Ask about accessibility needs. Call ahead for interpreter needs, mobility support, hearing support, service-animal questions, or other accommodations.

Location, parking, and Google map

Use the hospital’s official address for GPS and allow extra time for parking, registration, and department check-in.

Samaritan Albany General Hospital
1046 6th Ave SW
Albany, OR 97321-1916
Main: 541-812-4000
Emergency Department: 541-812-4081

Map is provided for visitor convenience. Confirm the correct entrance for Emergency, imaging, surgery, inpatient visiting, or clinic appointments before arrival.

Official links and what to do after opening them

Use official Samaritan Health Services pages for the most current hospital details, billing, records, and visitor policies.

Official resource What it helps with What to do after opening
Samaritan Albany General Hospital Address, hospital overview, visitor information, phone numbers, campus map, and service list. Confirm the latest contact details and use the campus map before arrival.
Emergency Care Emergency-care guidance and emergency department locations across Samaritan hospitals. Use for general ER information, but call 911 during a medical emergency.
Visiting a Samaritan Hospital FAQ Visitor limits, items to bring, patient-room contact, clergy visits, and special assistance. Review before visiting and call the hospital if patient status or unit restrictions may change rules.
Request Medical Records Medical records portal, release forms, mail/fax submission, MyChart access, and privacy information. Use MyChart for basic records, and use the formal records request process for complete copies or third-party release.
MyChart Portal access for results, appointments, refills, messages, and bill payment tools. Sign in, use two-step verification, or choose guest payment/estimate tools when appropriate.
Billing & Estimates Bill pay, estimates, insurance information, surprise billing rights, financial assistance, and billing contacts. Call billing if your statement, insurance processing, or payment arrangement is unclear.
Financial Assistance Financial assistance policy, application documents, urgent/emergency care policy, uninsured discount, and required documentation. Download the application and gather income, tax, bank, and assistance documents before applying.
Price Transparency Estimate resources and machine-readable standard-charge files, including the Samaritan Albany General Hospital file. Use estimates for planning, then confirm insurance responsibility with your health plan.
Hospital Imaging Imaging department location, phone, fax, weekday hours, and service examples. Call imaging before arrival if you need preparation instructions or order confirmation.
Independent guide notice: This website does not schedule appointments, provide medical advice, access records, change bills, confirm insurance coverage, or update hospital policies. Use official Samaritan Health Services channels for final decisions.

Samaritan Albany General Hospital FAQs

Common patient and visitor questions about the Albany hospital campus.

1. What is the address of Samaritan Albany General Hospital?
Samaritan Albany General Hospital is located at 1046 6th Ave SW, Albany, OR 97321-1916.
2. What is the main phone number?
The main hospital phone number is 541-812-4000. Use it for general routing, patient room transfer, and visitor questions.
3. What is the Emergency Department phone number?
The Emergency Department phone number listed by the hospital is 541-812-4081. If you are experiencing a medical emergency, call 911.
4. Is Samaritan Albany General Hospital open 24 hours?
The Emergency Department is part of Samaritan’s 24/7 emergency care network. Visitor entrances, lobby access, cafeteria hours, outpatient departments, imaging, and clinics may have separate schedules.
5. What are the main lobby hours?
The hospital’s visitor information lists the main lobby as open from 6 a.m. to 7 p.m.. Confirm current visitor access before going because policies can change.
6. How can family or friends reach a patient?
Family and friends may call the main hospital number, 541-812-4000, and ask to be transferred to the patient or request the direct room phone number when available.
7. How do I request medical records?
Use Samaritan’s official medical records request process or check MyChart for available records. For help with the online records process, Samaritan lists assistance at 610-994-7500.
8. How do I pay a hospital bill or ask billing questions?
Use Samaritan’s bill-pay and MyChart billing tools. For billing, insurance, payment arrangements, or financial assistance questions, call 541-768-4392 or 800-640-5339.
9. Does Samaritan offer financial assistance?
Yes. Samaritan Health Services states that financial assistance may be available for uninsured and insured patients with demonstrated financial need. Emergency medical conditions are treated without discrimination regardless of ability to pay.
10. What should I bring to a hospital visit?
Bring photo ID, insurance cards, current medications, allergy information, advance directive documents if available, physician orders, and any appointment instructions. Do not bring valuables if you can avoid it.