Abington Hospital Jefferson Health: Contact & Patient Info

Medical and emergency disclaimer This independent guide provides general contact and patient-navigation information. It does not diagnose symptoms, provide medical advice, schedule care or represent Jefferson Health. Call 911 for an immediate or life-threatening emergency. Do not delay urgent care while searching for paperwork, prices, directions or online information.
Verified hospital navigation guide

Abington Hospital Jefferson Health contact and patient information

Jefferson Abington Hospital is a full-service hospital at 1200 Old York Road in Abington, Pennsylvania. This guide explains how to contact the hospital, find a patient, reach the Emergency Department, check visitor rules, request medical records, review bills and use MyJeffersonHealth.

Official name Jefferson Abington Hospital
Main telephone 215-481-2000
Address 1200 Old York Road, Abington, PA 19001
Emergency care Available 24 hours

Jefferson Abington Hospital phone numbers

Use the number that matches the task. Calling the correct department can prevent unnecessary transfers and delays.

Immediate emergency 911 Ambulance, police, fire or another immediate threat to life or safety.
Main hospital operator 215-481-2000 General hospital information, department routing and current entrance questions.
Patient information 215-481-2287 Ask whether an admitted patient can be located. Privacy restrictions may limit what staff can disclose.
Patient advocate 215-481-2499 Questions or unresolved concerns involving the hospital experience, communication or patient rights.
Medical records 215-481-4435 Health Information Management and current record-release instructions.
MyJeffersonHealth help 215-503-5700 Portal sign-up, username, password and technical-access assistance.
Financial assistance 833-958-2198, option 2 Current Abington/Lansdale financial-assistance application and submission questions.
Guest estimate help 267-940-6996 Technical or process help with the MyJeffersonHealth guest-estimate tool.
Patient security 215-481-2828 Hospital security questions, subject to the department’s current scope and procedures.
Behavioral-health crisis 215-481-6719 Jefferson Abington Hospital Crisis Service. Call 911 for immediate danger; call or text 988 for crisis support.
Jefferson scheduling line 1-800-JEFF-NOW General Jefferson Health appointment and location assistance, listed as 8 a.m.–5 p.m. Monday–Friday.
What to say when calling Begin with the task: “I need current Emergency Department entrance directions,” “I am trying to locate an admitted patient,” “I need Abington medical records,” or “I have a hospital billing question.” Have the patient’s full legal name and other permitted identifying information ready.

Jefferson Abington Hospital Emergency Department

Jefferson Health lists emergency medical care as available 24 hours a day. The hospital is also identified by Jefferson Health as an Adult Level II Trauma Center.

Call 911 when private transportation may be unsafe. Examples include severe breathing difficulty, signs of stroke, suspected heart attack, uncontrolled bleeding, unconsciousness, major trauma, severe allergic reaction, poisoning with serious symptoms or another rapidly worsening condition.

Emergency Department destination

Jefferson Abington Hospital
1200 Old York Road
Abington, PA 19001

Use the hospital’s Emergency Department signs after reaching the campus. Do not assume the main daytime entrance is the correct emergency entrance.

What happens after arrival

  • Registration records essential identification and contact details.
  • A clinical assessment identifies the reason for the visit and immediate risk.
  • Patients are prioritized according to medical urgency, not arrival order alone.
  • Testing, imaging, treatment or specialist consultation depends on clinical findings.
  • The patient may be discharged, observed, admitted or transferred.

What to bring when readily available

Identification

Government-issued photo identification and the patient’s correct legal name and date of birth.

Insurance details

Current insurance card and pharmacy-benefit information. Do not delay emergency care to find these documents.

Medication list

Medication names, doses and schedules, including nonprescription products and supplements.

Allergies

Medication, food, latex and contrast-material allergies, plus the reaction previously experienced.

Relevant history

Major conditions, recent procedures, pregnancy status and the names of treating clinicians.

Emergency contact

A trusted contact and any applicable healthcare power-of-attorney or guardianship documents.

ER wait-time guidance

This independent guide does not publish a live Jefferson Abington Hospital ER wait time. Emergency Department demand and patient needs can change minute by minute. A person arriving later may be treated sooner when the clinical assessment identifies a greater medical risk.

Do not use an online wait estimate to decide whether severe symptoms can wait. Tell staff immediately if pain, breathing, alertness, weakness, bleeding or another symptom becomes worse while waiting.

Directions, entrances and parking at Abington Hospital

Navigation should show 1200 Old York Road in Abington, Montgomery County, Pennsylvania—not another Jefferson facility with a similar service name.

Enter the complete hospital destination. Use “Jefferson Abington Hospital, 1200 Old York Road, Abington, PA 19001.”
Confirm the city and ZIP code. Check that the result shows Abington, Pennsylvania 19001 before starting the trip.
Choose the correct hospital entrance. Follow Emergency Department signs for emergency care. Scheduled patients should use the entrance stated in their appointment instructions.
Complete a safe patient drop-off first. When someone has limited mobility or urgent symptoms, use the designated patient drop-off area before searching for longer-term parking.
Follow current campus signs. Construction, temporary closures and traffic-control instructions can supersede an older screenshot or saved route.
Record the parking location. Photograph the nearest level, section, building or entrance marker so the vehicle can be found after discharge.
Night entrance information Jefferson’s published visitor guidance states that building doors are secured from 7 p.m. to 6 a.m. During those hours, visitors should enter and exit through the Emergency Department. Verify the current rule before a non-emergency nighttime visit.
After opening the official parking guide Locate the department or building named in the appointment confirmation, identify its listed floor and building, and then match it with the parking map. For emergency care, follow the current Emergency Trauma Center signs rather than an outpatient-department listing.

Jefferson Abington Hospital visiting hours and visitor rules

Jefferson currently publishes general visiting hours of 11 a.m.–7 p.m., with separate rules or exceptions for areas such as Critical Care, Labor and Delivery, and Behavioral Health.

Before visiting

  • Review the current official visitor-policy page.
  • Call Patient Information at 215-481-2287 if you need to locate an admitted patient.
  • Ask whether the patient is accepting visitors.
  • Confirm the building, floor, room and approved entrance.
  • Check whether the department has a different visiting schedule.
  • Do not visit when you have symptoms of a contagious illness.

What can change access

  • The patient’s condition and care plan
  • Available treatment space and roommate privacy
  • Infection-prevention precautions
  • Age or supervision requirements
  • Behavioral-health safety requirements
  • Emergency, procedure or unit-specific restrictions
Support person access is not identical to ordinary visiting. Jefferson’s current policy describes 24/7 access for support persons but also publishes unit-specific exceptions and safety rules. Confirm how the policy applies to the patient’s unit before arriving outside general visiting hours.

Visitor preparation checklist

Identification
Bring current photo identification if requested for building access or visitor registration.
Patient details
Know the patient’s full legal name. Staff may not confirm a room or condition when the patient has restricted directory disclosure.
Food and medicine
Do not give a patient food, drinks, supplements or medicine without approval from the care team.
Photography
Protect patient, visitor and staff privacy. Ask before taking photographs or recording audio or video.
Children
Check current age, supervision and unit-specific visitor requirements before bringing a child.
After 7 p.m.
Use the Emergency Department access route described in the current hospital visitor policy.

How to find or contact an Abington Hospital patient

The official Jefferson Abington Hospital patient-information number is 215-481-2287. The hospital may limit information when disclosure is not authorized.

Call Patient Information. Dial 215-481-2287 rather than repeatedly calling unrelated clinical departments.
Provide the correct patient name. Use the patient’s full legal name and other identifying information requested by hospital staff.
Explain the purpose of the call. State whether you are trying to confirm a room, reach the patient, deliver an item or obtain general visitor instructions.
Respect directory restrictions. Staff may be unable to confirm that someone is present, provide a room number or disclose a medical condition.
Use an authorized family contact. When information is restricted, contact the patient or a family spokesperson rather than calling multiple departments.

Sending mail to an inpatient

Jefferson’s hospital guidance uses the following basic patient-mail format:

Patient’s full name Building, Floor, Room and Bed Number
Jefferson Abington Hospital
1200 Old York Road
Abington, PA 19001

Confirm that the patient remains admitted and that the unit accepts mail or deliveries. A patient may be discharged or transferred before an item arrives.

Scheduled appointments, registration and arrival

The main hospital address does not identify the exact building, floor or registration desk for every outpatient service.

Before leaving home

  • Review the appointment date and arrival time.
  • Confirm the clinician, service and exact location.
  • Check preparation instructions, including fasting or medication directions.
  • Confirm whether a referral or prior authorization is required.
  • Ask whether the patient needs a responsible adult to drive home.
  • Bring requested test results, imaging discs or referral documents.

Bring to registration

  • Photo identification
  • Current insurance cards
  • Referral or authorization when applicable
  • Medication and allergy list
  • Copayment method when required
  • Advance directive or healthcare-agent information when relevant

If the appointment location is unclear

Check the confirmation message. Look for a building name, suite, floor, department telephone and arrival time.
Open the official department directory. Search for the exact service rather than relying on a general web-map pin.
Call the scheduling department. Ask which entrance and parking area are recommended for that appointment.
Report a late arrival. Call the department before continuing the trip because the visit may need to be adjusted or rescheduled.

Hospital Emergency Department or urgent care?

Urgent care may be suitable for selected non-life-threatening problems. It should not delay emergency evaluation for severe or rapidly worsening symptoms.

Feature
Abington Hospital ER
JeffExpress Urgent Care
Feature Intended use
Abington Hospital ER Potentially serious, life-threatening or rapidly worsening conditions.
JeffExpress Urgent Care Selected illnesses and injuries that are not life-threatening and fall within the clinic’s available services.
Feature Availability
Abington Hospital ER Emergency medical care is available 24 hours a day.
JeffExpress Urgent Care Limited clinic hours apply and can change. Verify the official location page before leaving.
Feature Appointment
Abington Hospital ER No routine appointment is required to request emergency evaluation.
JeffExpress Urgent Care Jefferson states that walk-ins are accepted at its urgent-care locations. Confirm current registration instructions.
Feature Billing
Abington Hospital ER Hospital emergency charges and potentially separate physician, imaging or specialty bills.
JeffExpress Urgent Care Clinic charges apply; testing, imaging, medication or other services can add costs.

Official nearby Jefferson urgent-care option

JeffExpress Urgent Care – Flourtown

Address: 1820 Bethlehem Pike, Flourtown, PA 19031

Telephone: 215-836-1354

Jefferson currently lists daily hours of 8 a.m.–7:30 p.m. Hours, services and registration rules can change, so verify the official page before traveling.

Urgent care is not a substitute for emergency services. Call 911 for severe breathing difficulty, stroke signs, suspected heart attack, major trauma, uncontrolled bleeding, unconsciousness or another immediate threat.

How to request Jefferson Abington Hospital medical records

MyJeffersonHealth may provide convenient access to parts of the record. A formal authorization may be needed for a complete chart or release to another person or organization.

Department Health Information Management Jefferson Abington Hospital medical-record requests.
Telephone 215-481-4435 Confirm the current form, delivery options, fees and processing instructions.
Fax 215-481-3139 Confirm whether fax is accepted for the particular request before transmitting information.
Email HIM@jefferson.edu Request a secure submission method before emailing identification or protected health information.
Mailing address Jefferson Abington Hospital Health Information Management, 1200 Old York Road, Abington, PA 19001.
Published office hours Monday–Friday, 8:30 a.m.–5 p.m. Holiday schedules and current service arrangements should be verified.

Medical-record request micro steps

Identify the correct Jefferson location. Select Jefferson Abington Hospital rather than another Jefferson hospital or physician practice.
Download the current authorization form. Open Jefferson’s official medical-record page and choose the form assigned to Abington.
Complete the patient section. Enter the patient’s legal name, date of birth, address, telephone and other requested identifiers.
Specify the service dates. Use an exact date range and identify whether the care involved the ER, an inpatient admission, imaging, laboratory testing or outpatient treatment.
Select the needed documents. Possible options include an abstract, discharge summary, ER record, physician notes, laboratory results, imaging reports, actual images, operative reports or an itemized bill.
Identify the recipient. Provide the full name, organization, address, secure fax or approved electronic-delivery details.
Complete special authorization sections. Mental-health, substance-use or HIV-related information can require additional initials, signatures or legal authorization.
Sign and date the authorization. A personal representative may need to include documentation showing authority to act for the patient.
Submit through an approved route. Follow the current form’s mail, secure electronic or other delivery instructions. Keep copies of every submitted page.
Track the request. Save confirmation details and call 215-481-4435 if the record does not arrive within the stated processing period.
Request reports and image files separately when needed. A radiology report is the written interpretation. The actual X-ray, CT, MRI or ultrasound images may require a separate selection or delivery method.

MyJeffersonHealth login, sign-up and troubleshooting

MyJeffersonHealth provides online access to supported Jefferson medical information, appointments, results, messages and billing features.

Tasks available through the portal

  • Review supported test results and clinician comments
  • View past and upcoming appointments
  • Complete available pre-check-in tasks
  • Request refills for eligible medications
  • Send non-urgent messages
  • Review supported bills and payment history
  • Use available record-sharing or download features

Official portal help

Telephone: 215-503-5700

Email: MyJeffersonHealth@jefferson.edu

Do not send Social Security numbers, identification documents or sensitive medical information through ordinary email unless Jefferson provides an approved secure method.

If you cannot log in

Confirm the official address. Use my.jeffersonhealth.org and avoid sponsored advertisements or look-alike login pages.
Use the recovery links. Select “Forgot Username?” or “Forgot Password?” instead of creating a duplicate account.
Check browser requirements. Enable cookies and JavaScript, close private-browsing mode if it interferes, and retry with a current browser.
Check the entered information. Confirm spelling, date of birth, contact details and any verification code.
Call portal support. Contact 215-503-5700 when recovery fails, an account is locked or the expected Abington information is missing.
Never use MyJeffersonHealth for an emergency. Portal messages are not continuously monitored for urgent conditions. Call the treating office for time-sensitive non-emergency questions or call 911 for an emergency.

Abington Hospital bills, insurance and price estimates

A hospital visit can generate more than one claim or statement. Do not assume that every bill comes from the same billing office.

Charges that may appear separately

Hospital facility

Room, equipment, nursing resources, supplies and other hospital services.

Physician services

Emergency, hospitalist, surgeon or other professional services may be billed separately.

Radiology

Imaging and professional interpretation can appear on different claims or statements.

Laboratory

Individual tests, pathology or outside laboratory services may affect the total.

Anesthesia

Anesthesia professional charges may be separate from operating-room and hospital charges.

Ambulance

Ambulance services are generally billed by the transporting organization, not the hospital.

How to review a hospital bill

Identify the sender. Determine whether the document is a hospital statement, physician bill, insurer Explanation of Benefits or collection notice.
Match the patient and service date. Check the legal name, account number, date of service and Jefferson location.
Confirm insurance processing. An early statement may not reflect the insurer’s final allowed amount, deductible, copayment or coinsurance.
Request an itemized bill. Ask for service descriptions, quantities, charges, adjustments, payments and remaining patient responsibility.
Compare it with the Explanation of Benefits. Review allowed amounts, network status, denied services and insurer reason codes.
Report a possible error. Question duplicate charges, incorrect insurance, an incorrect service date or a payment that has not been posted.
Ask for assistance early. Request financial-assistance and payment-plan information before ignoring an unaffordable balance.
A price estimate is not a guaranteed final bill. Estimates are most useful for planned care. Emergency visits and procedures can require additional testing, treatment or professional services that were not known in advance.
After opening the estimate tool Select Jefferson Abington Hospital, choose the planned service, enter available insurance information, review included and excluded charges, and save the estimate reference. Call the ordering department when the exact procedure description is unclear.

Jefferson Abington Hospital financial assistance

Patients who are uninsured, underinsured or unable to pay may qualify for financial assistance. Approval depends on the current policy, application and supporting financial information.

Abington/Lansdale telephone 833-958-2198, option 2 Confirm current eligibility rules, deadlines and application requirements.
Published email finassist@jefferson.edu Ask for secure submission instructions before transmitting financial documents.
Published fax 215-481-3057 Retain a successful fax report and call to confirm receipt.
Published mailing route Financial Assistance Representative Jefferson University Hospitals, P.O. Box 785992, Philadelphia, PA 19178-5992.

Documents that may be required

  • Completed and signed financial-assistance application
  • Recent consecutive pay statements for employed household members
  • Social Security, pension, unemployment or workers’ compensation award letters
  • Recent federal tax return and applicable schedules
  • Employer wage-verification letter when requested
  • Current checking, savings and applicable investment statements
  • Photo identification or another accepted identity document
  • Support letter when the applicant reports no income
  • Medical Assistance decision letter when required after financial screening

Application and tracking steps

Call the Abington/Lansdale assistance route. Ask whether the online policy and application are current for the date and type of service.
Identify every account. List the patient name, service dates, guarantor number and each hospital balance requiring review.
Ask which balances are covered. Hospital financial assistance may not automatically cover separately billed physicians or other providers.
Complete every applicable field. Write “not applicable” where instructed instead of leaving unexplained blanks.
Attach readable copies. Send complete copies rather than irreplaceable originals. Check that every page is oriented and readable.
Use the correct submission route. Verify the current postal address, fax or secure electronic method before sending sensitive records.
Keep proof of submission. Save tracking, fax, upload or email confirmation and a complete copy of the application.
Confirm the application is complete. Ask whether collection activity is paused during review and when to expect a written decision.
Financial assistance is different from an insurance appeal. If insurance denied a claim, request the denial reason and appeal instructions. A patient may need to address both the insurance denial and the remaining hospital balance.

Patient rights, concerns and complaint routes

Use the route that matches the concern. A communication problem, billing dispute, facility complaint and possible emergency-rights violation are different matters.

Start with Patient Advocacy

Jefferson Abington Hospital publishes 215-481-2499 for Patient Advocacy.

Record the date, location, department, people involved, what occurred and the outcome requested. Keep copies of relevant instructions, bills and correspondence.

Pennsylvania facility complaint

The Pennsylvania Department of Health accepts healthcare-facility complaints online and by telephone at 1-800-254-5164.

The state form requests patient, facility, incident-date and complaint details.

Emergency-room rights

CMS explains that Medicare-participating Emergency Departments must provide an appropriate medical screening examination when emergency evaluation is requested.

Stabilization or transfer

When an emergency medical condition is found, EMTALA generally requires stabilizing treatment within the hospital’s capability or an appropriate transfer.

Emergency screening is not the same as free care. Insurance and payment questions should not delay the required emergency screening or stabilizing treatment, but patients can still receive bills for services.

Hospital service and department-routing guidance

A service being available through Jefferson does not mean it accepts walk-ins, operates around the clock or uses the hospital’s Emergency Department entrance.

Emergency and trauma

Use the Emergency Department for emergency evaluation. Call 911 when transportation by private vehicle may be unsafe.

Stroke care

Call 911 for sudden face drooping, arm weakness, speech difficulty or another possible stroke sign.

Heart care

Emergency chest symptoms and scheduled cardiology appointments use different arrival and registration processes.

Labor and Delivery

Follow instructions provided by the obstetric care team. Call 911 for an immediate threat or unsafe transportation situation.

Imaging

Scheduled imaging may require an order, authorization, preparation and department-specific arrival time.

Laboratory

Routine outpatient testing uses different hours and registration procedures from Emergency Department testing.

Surgery

Follow the surgeon’s fasting, medication, transportation and arrival instructions.

Behavioral-health crisis

Call 215-481-6719, call or text 988, or call 911 when there is immediate danger.

Medical records

Call Health Information Management at 215-481-4435 for formal record-release instructions.

Best routing method Use the telephone number printed on the referral or appointment confirmation. If none is provided, search the official department directory or call the main operator and state the exact service required.

Jefferson Abington Hospital Google Map

The embedded map identifies the main hospital campus. Follow current campus signs for the Emergency Department, scheduled department or visitor entrance.

Destination: Jefferson Abington Hospital, 1200 Old York Road, Abington, PA 19001.

Final Abington Hospital visit checklist

Emergency visit

  • Call 911 when private transportation may be unsafe.
  • Use 1200 Old York Road, Abington, PA 19001.
  • Follow current Emergency Department signs.
  • Bring identification and insurance information if readily available.
  • Prepare medication, allergy and emergency-contact information.
  • Tell staff immediately if symptoms become worse.

Scheduled or visitor trip

  • Confirm the appointment or visiting time.
  • Verify the building, floor and department.
  • Review preparation and visitor instructions.
  • Plan parking and accessible drop-off needs.
  • Bring required identification and paperwork.
  • Use the Emergency Department entrance during published secured-door hours.

Abington Hospital Jefferson Health FAQs

What is the official name of Abington Hospital?

The current official name is Jefferson Abington Hospital. It may also appear in older records or searches as Abington Memorial Hospital or Abington Hospital–Jefferson Health.

What is Jefferson Abington Hospital’s address?

Jefferson Abington Hospital is at 1200 Old York Road, Abington, PA 19001 in Montgomery County, Pennsylvania.

What is the main Abington Hospital phone number?

The official main hospital number is 215-481-2000. Use it for general information and department routing. Call 911 for an immediate emergency.

Is Jefferson Abington Hospital open 24 hours?

The hospital and emergency-care listing is open 24 hours. Outpatient departments, medical records, billing and scheduled services maintain separate hours.

Does Abington Hospital have an Emergency Department?

Yes. Jefferson Abington Hospital provides 24-hour emergency medical care and is identified by Jefferson Health as an Adult Level II Trauma Center.

Does Abington Hospital publish a live ER wait time?

This independent guide does not publish a live ER wait time. Conditions change quickly, and patients are prioritized according to medical urgency rather than arrival order alone.

What are Jefferson Abington Hospital’s visiting hours?

Jefferson currently publishes general visiting hours of 11 a.m.–7 p.m. Separate rules or exceptions apply to certain units, so check the official policy before visiting.

Which entrance should visitors use after 7 p.m.?

Jefferson’s published policy states that building doors are secured from 7 p.m. to 6 a.m. and that visitors should enter and exit through the Emergency Department during those hours.

How do I find a patient at Abington Hospital?

Call Patient Information at 215-481-2287 and provide the patient’s correct legal name. Privacy preferences may prevent staff from confirming the person’s presence or room.

What is the Abington Hospital Patient Advocate number?

Jefferson Abington Hospital lists Patient Advocacy at 215-481-2499 for questions and unresolved patient-experience concerns.

How do I request Abington Hospital medical records?

Open Jefferson’s official medical-record page, select the Abington authorization form and follow its instructions. Health Information Management can be reached at 215-481-4435.

What is the Abington Hospital medical-records fax number?

Jefferson currently publishes 215-481-3139 for Abington Health Information Management. Confirm that fax is appropriate for the specific request before sending information.

Can I see Abington records in MyJeffersonHealth?

MyJeffersonHealth provides online access to supported portions of a patient’s Jefferson medical information. A formal records request may be needed for a complete chart or records not shown in the portal.

What number should I call for MyJeffersonHealth help?

Call the MyJeffersonHealth support line at 215-503-5700 for sign-up, username, password or technical-access assistance.

Does Jefferson Abington Hospital offer financial assistance?

Jefferson offers financial assistance for qualifying patients. Call 833-958-2198 and select option 2 for the current Abington/Lansdale application and requirements.

Can I get an exact price before an Abington Hospital visit?

Jefferson provides a price-estimate tool for supported planned services, but an estimate is not a guaranteed final bill. Emergency and unplanned care can involve additional services.

Can an Emergency Department delay screening because I lack insurance?

CMS explains that insurance or payment questions must not delay an appropriate medical screening examination or stabilizing treatment required under EMTALA. This does not mean the care is free.

How do I file a complaint about a Pennsylvania hospital?

Start with Jefferson Abington Hospital Patient Advocacy when appropriate. A healthcare-facility complaint can also be submitted to the Pennsylvania Department of Health online or by calling 1-800-254-5164.

Is USHospitalGuides.com operated by Jefferson Health?

No. USHospitalGuides.com is an independent informational website. It does not represent Jefferson Health, schedule care, access patient records or provide medical advice.

Official and authoritative sources used

Use these sources to verify current contact details, policies, forms and patient instructions before acting.

Helpful internal guidance