Texas Children’s Hosp. Med Center: Pediatric Care & Info

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Pediatric Hospital Guide · Houston Texas Medical Center

Texas Children’s Hospital Medical Center address, phone, emergency room, pediatric specialties, appointments, parking, and patient information

Texas Children’s Hospital Medical Center is the main Texas Children’s Hospital campus in Houston’s Texas Medical Center. The hospital address is 6621 Fannin Street, Houston, TX 77030, and the main phone number is 832-824-1000.

Use this guide to plan pediatric care, emergency visits, specialty appointments, parking, MyChart access, visitor rules, medical records, billing, insurance, pharmacy pickup, and hospital navigation before you arrive.

Main: 832-824-1000 Appointments: 832-824-9322 Pediatric ER: 24/7 6621 Fannin St Houston, TX 77030
Call Main Hospital Schedule Appointment Open MyChart Map & Parking
Emergency warning: For a life-threatening emergency, call 911. Texas Children’s Hospital Medical Center has a 24/7 pediatric Emergency Center at 6621 Fannin Street. Call 832-824-1000 for hospital routing, but do not delay emergency care while searching online.
Hospital address 6621 Fannin Street

Houston, TX 77030, inside the Texas Medical Center campus.

Main phone 832-824-1000

Use for hospital routing, department transfer, and general campus questions.

Appointments 832-824-9322

Houston-area scheduling line, Monday through Friday, 7 a.m. to 7 p.m.

Emergency room Open 24/7

Pediatric emergency care for medical and surgical emergencies.

Patient portal MyChart

Use for scheduling, pre-check-in, messages, results, refills, records, and billing.

Parking help 832-824-7827

Texas Children’s Guest Services can help with parking and visitor-support questions.

Texas Children’s Hospital Medical Center overview

Use this section to understand the campus before choosing an entrance, scheduling a clinic visit, or going to the pediatric Emergency Center.

Texas Children’s Hospital Medical Center is the main Houston hospital campus for Texas Children’s. Families use this campus for pediatric emergency care, inpatient care, surgery, diagnostic services, specialty clinics, women’s services through nearby Texas Children’s Pavilion for Women, and complex pediatric programs.

The Medical Center campus includes multiple buildings, towers, garage connections, valet points, specialty floors, Emergency Center access, pharmacy pickup, imaging, health information management, and visitor services. For a planned appointment, confirm the exact building, floor, clinic name, provider, and parking garage before leaving home.

Best first call: If you know only “Texas Children’s Medical Center” but not the exact department, call the main hospital line at 832-824-1000. If you are scheduling specialty care in Houston, call 832-824-9322.

Pediatric emergency care at Texas Children’s Hospital Medical Center

The Medical Center Emergency Center is for children with urgent medical or surgical emergencies.

Emergency address
6621 Fannin Street, Houston, TX 77030.
Emergency hours
Open 24 hours a day, 7 days a week.
Main hospital phone
What the ER treats
Medical and surgical emergencies for children, including trauma-like injuries, breathing problems, severe pain, dehydration, seizures, serious infections, and other urgent pediatric concerns.
Who can accompany
Visitor guidance says up to two healthy adult caregivers may accompany each Pediatric Emergency Center patient.
Go now, call later: If your child has trouble breathing, blue lips, seizure, severe allergic reaction, major bleeding, suspected poisoning, severe head injury, serious burn, or loss of consciousness, call 911 or go to the nearest emergency department.

Appointments, referrals, check-in, and scheduling routes

Scheduling depends on whether your child is new, established, referred by a physician, or using MyChart.

Use MyChart when available. Existing patients can use MyChart for scheduling in eligible specialties, appointment reminders, pre-check-in, billing, records, and provider communication.
Call the Houston scheduling line for specialty help. Call 832-824-9322, Monday through Friday, 7 a.m. to 7 p.m., if you need help scheduling or the specialty is not available in MyChart.
Ask whether a referral is required. Some specialty clinics require referral records, outside test results, imaging, insurance authorization, or a provider-to-provider review before the visit.
Confirm exact location. Texas Children’s Medical Center has multiple towers and clinics. Ask for the building, floor, clinic name, parking garage, arrival time, and whether pre-registration is needed.
Complete MyChart pre-check-in. When available, use MyChart to pay visit copays, verify insurance and demographics, sign documents, review medications, and answer questionnaires before arrival.
Bring records and medications. Bring the insurance card, photo ID, referral paperwork, medication list, outside lab results, imaging CDs or sharing instructions, custody/guardianship documents if relevant, and any specialist notes.
Scheduling script: “My child needs care at Texas Children’s Hospital Medical Center. The referral is for ____. Do I schedule by MyChart or phone? Which building and floor? Do you need outside records, imaging, insurance authorization, or pre-registration before the visit?”

Pediatric specialties and services families commonly search for

Texas Children’s Medical Center offers broad pediatric specialty care. Use the official department pages to confirm location, referral needs, and appointment availability.

Service area What families usually need Best next step
Heart Center / cardiology Congenital heart disease, cardiology visits, heart surgery, cardiac intensive care, adult congenital heart care, and heart testing. Use the Heart Center page or call Houston Heart Center scheduling at 832-824-3278 when appropriate.
Cancer and Hematology Pediatric cancer, blood disorders, survivorship, bone marrow transplant, brain tumor care, and oncology referrals. Ask referring physician to send records, pathology, imaging, and treatment history before scheduling.
Neurology and neurosurgery Seizures, headaches, movement disorders, developmental neurological concerns, brain/spine tumors, neurogenetics, and neurophysiology. Gather EEG, MRI, CT, genetic testing, medication history, and prior neurology notes.
Orthopedics and sports medicine Fractures, scoliosis, sports injuries, congenital limb conditions, orthopedic surgery, and rehabilitation planning. Bring imaging, injury date, therapy notes, brace details, and prior operative reports.
Gastroenterology, hepatology, and nutrition GI symptoms, liver concerns, feeding issues, nutrition problems, motility, inflammatory bowel disease, and complex digestive care. Bring growth charts, lab results, stool tests, endoscopy reports, and feeding history.
Emergency Center Urgent pediatric medical and surgical emergencies that cannot wait for a clinic appointment. Go to 6621 Fannin Street or call 911 for life-threatening symptoms.
Radiology and imaging X-ray, ultrasound, MRI, CT, image sharing, radiology reports, and specialty imaging coordination. Confirm whether an order, sedation review, fasting instruction, or imaging-share step is required.
Diabetes and endocrinology Diabetes, growth, thyroid, puberty, adrenal, pituitary, and endocrine concerns. Bring glucose logs, pump/CGM data, lab results, medications, and referral details.
Urology Kidney/bladder concerns, congenital urologic issues, recurrent UTIs, genital conditions, and surgical care. Bring imaging, urine culture results, operative history, and medication list.
Surgery Pediatric surgical consultation, perioperative planning, anesthesia coordination, and procedure scheduling. For surgery scheduling questions, ask whether the same-day surgical consultation line at 832-824-2778 applies.
Important: Specialty availability, physician location, referral rules, and clinic floors can change. Always confirm the current department location and scheduling instructions before traveling to the Medical Center campus.

Visitor rules, caregivers, siblings, NICU, surgery, and emergency department limits

Visitor access can change by unit, infection-control needs, patient condition, age, and hospital policy. Use this as a planning summary, then verify before arrival.

Area Visitor guidance to check Practical family tip
Pediatric inpatient units General visiting hours are listed as 8 a.m. to 8 p.m. for pediatric inpatient units, with a visitor list and bedside limits. Pick caregivers in advance and ask the unit how the visitor list is managed.
After-hours caregivers Visitor guidance allows up to two adult caregivers at bedside after visiting hours in listed pediatric inpatient units. Bring ID and ask where after-hours security check-in occurs.
NICU / Newborn Center NICU has separate visitor-list, bedside, sibling, and screening rules. Ask the NICU nurse about sibling preparation and infection-control restrictions before bringing children.
Surgery / procedures Surgery and procedure areas may limit visitors to healthy adult caregivers. Plan childcare for siblings unless the hospital confirms they may accompany the patient.
Pediatric Emergency Center Visitor guidance says up to two healthy adult caregivers may accompany each emergency patient. Avoid bringing siblings when alternate childcare is available because ER rooms can be small and busy.
Current-policy warning: Visitor rules can change for flu, RSV, COVID, unit capacity, isolation, immune protection, or safety. Check the official visitor page or call the unit before traveling.

Texas Children’s MyChart: scheduling, records, billing, messages, and pre-check-in

MyChart is one of the most useful tools for reducing time at the front desk and keeping care information organized.

Schedule or request appointments

Existing MyChart users can schedule with eligible providers and select specialties, and can manage upcoming appointments from the portal.

PreCheck-In

When available, complete check-in tasks before the visit: insurance review, demographics, electronic documents, medication review, and questionnaires.

Virtual visits

After an appointment is made, the clinic can tell you whether a video visit is available for your child’s situation.

Records and billing

MyChart can help families access medical information, billing details, provider messages, appointment reminders, and test results.

MyChart help: For account activation questions, Texas Children’s lists 877-361-0111, Monday through Friday, 8 a.m. to 5 p.m., and mychart@texaschildrens.org.

Medical records, radiology images, itemized bills, and release requests

Medical records are handled through Health Information Management and protected by privacy rules. Parents, guardians, and adult patients should follow the correct authorization route.

Record need Official route What to prepare
Medical record copy Use MyChart for faster electronic access when available, or submit a release authorization to Health Information Management. Patient name, date of birth, date range, department, delivery method, parent/guardian authority, and handwritten signature when required.
Processing time Official guidance says requests may take approximately 10–14 business days. Ask early if records are needed for a specialist, school, legal need, insurance, or travel.
Release submission Email Releinfo@texaschildrens.org, fax 832-825-9056, or mail to Texas Children’s Hospital, 6621 Fannin Street, Suite A195, Houston, Texas. Use the official form and confirm all required signatures are included.
Radiology images For radiologic images, contact radiology at 832-824-7237. Specify MRI, CT, X-ray, ultrasound, exam date, receiving physician, and whether image sharing or CD is needed.
Hospital bill or itemized statement Contact billing at 832-824-2300 for a hospital bill or itemized statement. Have guarantor name, patient information, date of service, insurance, and account number if available.
Adult patient record Texas Children’s guidance says individuals over age 18 must authorize release of their own information. Adult patient signature and identity verification may be required even if a parent scheduled care years earlier.

Billing, insurance, emergency authorization, facility fees, and cost estimates

Families should verify insurance before planned care because hospital, physician, anesthesiology, radiology, and other facility-based billing may not work the same way.

Billing topic What families should know Best action
Accepted insurance Texas Children’s publishes contracted payers but advises families to confirm participation with their health plan because narrow networks may exclude Texas Children’s. Call the insurance plan with the location, provider, department, and planned service before scheduled care.
Emergency care Texas Children’s states emergency services at a Texas Children’s Hospital emergency department do not require prior authorization or pre-treatment agreement. For true emergencies, seek care first. Handle insurance questions after the child is safe.
Facility-based physicians Official insurance guidance says facility-based physicians bill and collect independently and may not participate in the same plans as the hospital. Ask your health plan about anesthesiology, radiology, pathology, emergency physicians, and other facility-based charges.
Cost estimate Texas Children’s has a cost-estimate tool for planned procedures and asks families to have insurance information ready. Use the estimate tool and call 832-824-2004 for estimate questions.
Itemized statement For a hospital bill or itemized statement, the medical-records page directs families to billing at 832-824-2300. Request an itemized bill if you need to compare charges, appeal insurance, or submit reimbursement paperwork.
Financial assistance Financial assistance or other discounts may apply for some families, depending on eligibility and service type. Ask customer service or the billing office before ignoring a bill you cannot pay.
Billing caution: Charges alone do not show your final out-of-pocket cost. Deductible, copay, coinsurance, network status, facility fees, separate physician bills, and insurance authorization can all change what you owe.

Retail pharmacy, prescription pickup, imaging, and helpful family services

Large pediatric campuses can be stressful. These support services help families handle prescriptions, records, directions, and non-clinical questions.

Retail pharmacy pickup

Texas Children’s lists a Texas Medical Center retail pharmacy curbside pickup location at 6651 Main Street, Houston, TX 77030, with phone 832-822-3050 and daily hours of 9 a.m. to 5 p.m.

Radiology images

For radiology image requests, contact the radiology department at 832-824-7237. Ask whether image sharing, CD, report copy, or receiving-provider access is needed.

Guest Services

Guest Services representatives are available 24/7 for non-clinical support such as dining, shopping, transportation, hotels, and hospital support-service information.

International and destination care

Families traveling from outside Houston should confirm records, referrals, insurance, estimates, lodging, interpreter needs, and arrival instructions before booking travel.

Parking, valet, garages, shuttle help, and arrival planning

Parking around Texas Children’s Medical Center is operated through Texas Medical Center garages and valet points. The best garage depends on the building you are visiting.

Parking option Address or access note When to use it
Garage 1 6519 Fannin Street. Useful for some Medical Center visits depending on tower and clinic location.
Garage 2 1151 E. Holcombe Boulevard. Confirm walking route or shuttle connection before choosing this garage.
Garage 16 6701 Fannin Street, under Wallace Tower. Commonly useful for Wallace Tower and clinics connected to that tower.
Garage 21 6652 Main Street, under Pavilion for Women. Useful for Pavilion for Women and connected Medical Center visits.
Valet West Tower, Pavilion for Women, Legacy Tower, and Wallace Tower have listed valet/drop-off options with different hours. Helpful for surgery, mobility limits, complex appointments, and families carrying medical supplies.
Parking help TMC Helpline: 713-791-6161. Texas Children’s Guest Services: 832-824-7827. Call to confirm current pricing, garage routing, accessible parking, and shuttle options.
Parking script: “My child’s appointment is at Texas Children’s Medical Center in ____ building, floor ____. Which garage or valet entrance is closest, and is there a bridge or elevator route from that garage?”

Texas Children’s Hospital Medical Center map

Use this map for the main hospital address. Confirm the exact tower, entrance, and parking garage with your appointment instructions.

Texas Children’s Hospital Medical Center
6621 Fannin Street
Houston, TX 77030
Main: 832-824-1000

The Medical Center campus has multiple garages, towers, valet entrances, and hospital connections. Use appointment instructions plus official parking guidance for the closest route.

Prepare for a Texas Children’s Medical Center visit

A little preparation helps reduce delays at a large hospital campus.

Confirm the department and building. Ask for the tower, floor, clinic name, check-in desk, parking garage, and arrival time.
Complete MyChart pre-check-in if available. Update insurance, demographics, medications, allergies, current symptoms, consent forms, and questionnaires before arrival.
Bring the right documents. Bring insurance cards, ID, referral or authorization, custody/guardianship papers if needed, medication list, outside records, and imaging.
Plan parking and extra time. Texas Medical Center traffic, garage navigation, elevator transfers, security check-in, and long walks can add time.
Prepare your child. Bring comfort items, charger, snacks if allowed, formula or supplies if needed, and any equipment instructions. Ask about fasting rules before sedation or surgery.
Ask before bringing siblings. Visitor and sibling rules vary by unit. Emergency, surgery, NICU, and isolation areas may have stricter limits.

Safety, accuracy, and official-source notes

Hospital operations can change quickly. Use this guide as a practical navigation page, then confirm urgent or official details directly.

Medical disclaimer: This page is not medical advice and cannot diagnose, triage, or replace a clinician. For urgent symptoms, call 911 or seek emergency care.
Information disclaimer: Hours, visitor rules, parking pricing, insurance networks, provider schedules, pharmacy availability, and department locations can change. Always verify with Texas Children’s, your insurance plan, MyChart, or the specific clinic before traveling.

Texas Children’s Hospital Medical Center FAQs

Quick answers for families searching address, phone, ER, appointments, specialties, records, MyChart, parking, visitors, and billing.

1. What is the address of Texas Children’s Hospital Medical Center?
Texas Children’s Hospital Medical Center is located at 6621 Fannin Street, Houston, TX 77030.
2. What is the main phone number for Texas Children’s Hospital Medical Center?
The main hospital phone number is 832-824-1000. Use it for hospital routing, department transfer, and general Medical Center campus questions.
3. Is the Texas Children’s Medical Center pediatric ER open 24 hours?
Yes. The Texas Children’s Hospital Medical Center Emergency Center is open 24 hours a day, 7 days a week for pediatric emergencies.
4. How do I schedule an appointment at Texas Children’s in Houston?
Existing patients can use MyChart for eligible scheduling. Families can also call the Houston scheduling line at 832-824-9322, Monday through Friday, 7 a.m. to 7 p.m.
5. What specialties are available at Texas Children’s Hospital Medical Center?
Major service areas include pediatric emergency care, Heart Center, Cancer and Hematology, Neurology, Neurosurgery, Orthopedics, Gastroenterology, Urology, Radiology, Diabetes and Endocrinology, Surgery, and many other pediatric specialties.
6. How do I access Texas Children’s MyChart?
Use Texas Children’s MyChart online or through the mobile app. MyChart can support scheduling, appointment reminders, pre-check-in, virtual visits, billing, medical records, test results, and provider communication.
7. How do I request medical records from Texas Children’s Hospital?
Use MyChart for faster electronic records when possible, or submit an authorization to Health Information Management. Official guidance lists email, fax, and mail routes, and says requests may take about 10–14 business days.
8. Where should I park at Texas Children’s Medical Center?
Parking depends on the building you are visiting. Nearby options include TMC garages such as Garage 1, Garage 2, Garage 16, and Garage 21, plus valet options at selected towers. Call the TMC Helpline at 713-791-6161 or Texas Children’s Guest Services at 832-824-7827 for current parking help.
9. What are the visitor rules at Texas Children’s Medical Center?
Visitor rules vary by unit. Pediatric inpatient visiting hours are generally listed as 8 a.m. to 8 p.m., with separate caregiver, bedside, sibling, NICU, surgery, and Emergency Center rules. Always confirm the current policy before arrival.
10. Does Texas Children’s accept my insurance?
Texas Children’s publishes an accepted insurance list, but families should confirm network participation directly with their health plan. Some facility-based physicians may bill separately and may not participate in the same plans as the hospital.