Musc Shawn Jenkins Children’s Hosp.: Pediatric Care & Info

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Pediatric Hospital Guide · Charleston SC · MUSC Children’s Health

MUSC Shawn Jenkins Children’s Hospital address, phone, pediatric emergency care, MyChart, records, billing, parking, visitors, and family information

MUSC Shawn Jenkins Children’s Hospital is located at 10 McClennan Banks Drive, Charleston, SC 29425. The main hospital phone number is 843-792-2300.

This guide helps parents, guardians, patients, and family members quickly find pediatric emergency care, hospital medicine, MyChart proxy access, medical records, billing help, visitor rules, parking, security, family resources, and directions before arriving at the downtown Charleston campus.

Call Hospital: 843-792-2300 Children’s Hospital Info MyChart Login Map & Parking
Emergency notice: For a life-threatening emergency, call 911 or go to the nearest emergency department. MUSC Children’s Health Pediatric Emergency Department is listed at MUSC Shawn Jenkins Children’s Hospital, 10 McClennan Banks Drive, 1st Floor, Charleston, SC 29425, and is shown as open 24 hours.
Hospital address 10 McClennan Banks Drive

Charleston, SC 29425.

Main phone 843-792-2300

Use for hospital operator routing, patient contact, directions, and general hospital information.

Appointment line 843-792-1414

MUSC Health Connection helps schedule appointments and connect patients to the right care team.

Emergency care 24/7 Pediatric ER

The pediatric emergency department is listed as open 24 hours, Monday through Sunday.

Parking garage 21 McClennan Banks Drive

Use McClennan Banks Garage for the children’s hospital and Pearl Tourville Women’s Pavilion.

Patient portal MUSC MyChart

Use MyChart for records access, child proxy access, messages, results, and bill-related tools.

About MUSC Shawn Jenkins Children’s Hospital

Use this section to confirm you have the correct MUSC Children’s Health hospital before calling, parking, or requesting records.

MUSC Shawn Jenkins Children’s Hospital is the flagship children’s hospital for MUSC Children’s Health in downtown Charleston. The facility is connected with the Pearl Tourville Women’s Pavilion and integrates children’s specialty care with obstetrical services.

The hospital is designed for pediatric and family-centered care, with pediatric emergency medicine, pediatric hospital medicine, neonatal intensive care, pediatric trauma services, pediatric heart care, cancer care, child life support, family amenities, and access to MUSC’s academic medical center resources.

Correct facility for this guide: MUSC Shawn Jenkins Children’s Hospital, 10 McClennan Banks Drive, Charleston, SC 29425. Main phone: 843-792-2300.

MUSC Shawn Jenkins Children’s Hospital phone directory

Use the main number when unsure. Use direct MUSC contacts for appointments, records, billing, MyChart support, security, patient concerns, and provider referrals.

Department or need Phone / contact Best use
Main hospital operator 843-792-2300 General hospital information, patient contact, department transfer, emergency department routing, and directions.
Schedule an appointment 843-792-1414 MUSC Health Connection appointment scheduling and referral-management help.
Pediatric Emergency Department 843-792-2300 Emergency department routing. For life-threatening symptoms, call 911.
Pediatric ER fax 843-876-5466 Provider or records routing only when the department instructs you to fax information.
MyChart Patient Support 843-792-3111 Lost activation code, proxy access help, login problems, and MUSC MyChart account support.
MyChart support email mychartsupport@musc.edu Non-urgent MyChart support for MUSC Health, MUSC Children’s Health, and Clemson patients.
Medical Records / Health Information Services 843-792-3881 Release of information, authorization forms, formal record copies, amendments, and provider record requests.
Billing customer service 843-792-2311 or 800-598-0624 Bills, insurance balances, payment plans, itemized statements, cost-estimate help, and financial assistance questions.
Automated phone payment 844-869-0152 MUSC Health automated bill payment. Have the statement ready.
Security / safety escort 843-792-4196 Security help, campus safety, and 24/7 safety escort service.
Wheelchair assistance 843-876-0101 Wheelchair assistance from 7:30 a.m. to 5:30 p.m., Monday through Friday, per MUSC parking guidance.
Patient and Family Centered Care / concerns 843-792-5555 Patient or family complaints, service feedback, and concern escalation.
MEDULINE for providers 843-792-2200 or 800-922-5250 Physician consultation and provider referral routing.
Calling tip: If you are calling about a child already admitted, have the child’s full name, date of birth, unit or room if known, parent/guardian name, and your callback number ready.

Pediatric emergency care at MUSC Shawn Jenkins Children’s Hospital

Use the pediatric emergency department for serious illness, injury, trauma, or urgent symptoms that need hospital-level care.

Pediatric ER location

MUSC Children’s Health Pediatric Emergency Department is listed at MUSC Shawn Jenkins Children’s Hospital, 10 McClennan Banks Drive, 1st Floor, Charleston, SC 29425.

Open 24 hours

The pediatric emergency department location page lists Monday through Sunday and open 24 hours.

Level 1 pediatric trauma

MUSC describes SJCH as South Carolina’s first and only Level 1 Pediatric Trauma Center, with pediatric-trained trauma and emergency care.

When to call 911

Call 911 for breathing trouble, chest pain, severe injury, seizure, poisoning, uncontrolled bleeding, severe allergic reaction, unconsciousness, or rapidly worsening symptoms.

Do not delay emergency care: Online pages are not triage. For life-threatening symptoms, call 911 or go to the nearest emergency department.

Pediatric specialties, hospital medicine, NICU, heart care, cancer care, and trauma services

Families often search the hospital name because a child has been referred for a specialty service. Confirm the clinic, physician, floor, and arrival instructions before traveling.

Care area What MUSC lists or describes Before the visit
Pediatric Hospital Medicine The official location page lists Pediatric Hospital Medicine at MUSC Shawn Jenkins Children’s Hospital. Ask which unit, attending team, and check-in process applies to your child.
Pediatric Emergency Medicine The official location and pediatric ER pages list Pediatric Emergency Medicine. For emergency symptoms, go directly to the ER or call 911. Bring ID, insurance, medication list, and allergy list.
Pediatric Trauma MUSC describes SJCH as the first and only Level 1 Pediatric Trauma Center in South Carolina. Use 911 for severe injury or trauma. Family should bring known medical history when safe.
Neonatal Intensive Care Unit MUSC’s children’s hospital page describes the largest NICU with over 80 licensed beds and dedicated single patient family rooms. Confirm NICU visitor rules, parent access, parking, lactation resources, and security requirements.
Pediatric Heart Center MUSC describes the hospital as having the most comprehensive dedicated pediatric heart center in South Carolina. Ask about referral paperwork, imaging, prior records, medication instructions, and appointment location.
Pediatric Cancer Care MUSC lists an entire floor dedicated to children with cancer and describes nationally ranked pediatric cancer care. Ask about immune-safety precautions, visitor rules, parking help, pharmacy, social work, and records transfer.
Advanced Fetal Care / Women’s Pavilion The children’s hospital and Pearl Tourville Women’s Pavilion integrate children’s and women’s care, including obstetrical services. Confirm whether your appointment is in children’s, women’s, fetal care, labor and delivery, or a connected clinic space.
Care-location caution: MUSC Children’s Health has multiple locations. Always confirm whether your appointment is at the children’s hospital, a specialty clinic, West Ashley Medical Pavilion, North Charleston, or another MUSC site.

Appointments, referrals, check-in, and what to bring

Specialty pediatric appointments may require referral records, insurance authorization, prior imaging, lab results, and parent or guardian permission.

Call MUSC Health Connection. For appointments, call 843-792-1414, Monday through Friday during listed scheduling hours, or use the official find-a-provider and location tools.
Confirm the exact location. Ask whether the visit is at 10 McClennan Banks Drive, a specialty clinic, the pediatric ER, Pearl Tourville Women’s Pavilion, or another MUSC Children’s Health location.
Ask what records are needed. Bring prior imaging, lab results, discharge summaries, vaccine history, medication list, allergy list, specialist notes, and referral documents.
Bring legal and insurance documents. Bring parent/guardian ID, child’s insurance card, custody or guardianship papers if needed, referral authorization, and pharmacy information.
Plan parking and arrival time. Use McClennan Banks Garage for the children’s hospital and allow extra time for parking, security, check-in, elevators, and unit directions.
Use MyChart after the visit. Check MyChart for after-visit summaries, lab results, messages, medications, follow-up instructions, and proxy access updates.
Appointment script: “My child has an appointment at MUSC Shawn Jenkins Children’s Hospital. Can you confirm the exact building, floor, parking garage, arrival time, physician order, referral status, fasting instructions, and whether a parent or legal guardian must be present?”

MUSC MyChart and child proxy access

Parents and guardians often need proxy access to view a child’s records. MUSC provides a child MyChart access process.

MyChart login
Use MUSC Health MyChart to view selected records, messages, medications, lab results, appointments, billing tools, and care instructions.
Child proxy access
A parent with active MyChart can log in, open the menu, search for “Proxy,” and select the child-under-16 proxy-access request route.
Response timing
MUSC’s child MyChart page says after the request form is submitted, you should hear back from the medical records team within three business days.
Lost activation code
Use the MyChart sign-up page, call the MyChart Patient Support Team at 843-792-3111, or email mychartsupport@musc.edu.
Teen and privacy limits
Access rules may change as a child ages or when privacy laws apply. Ask MUSC MyChart support or Medical Records if information appears limited.
Portal note: MyChart is useful, but it may not replace a formal Health Information Management request when a school, attorney, agency, insurer, outside physician, or court needs records.

How to request medical records from MUSC

Use MUSC Health medical-records instructions for formal copies, release of information, provider requests, and record amendments.

Record need Best route What to prepare
View available results MUSC MyChart Parent or patient login, proxy access if needed, child’s identity information, and visit date.
Formal record release MUSC Health medical records request HIPAA-compliant authorization, patient name, date of birth, dates of service, records needed, delivery destination, and signature authority.
Records sent to another doctor Health Information Services or provider request route Receiving doctor name, clinic, fax number, phone, address, urgency, and exact record type.
Billing records or itemized statement Billing customer service or MyChart billing inquiry Statement, guarantor, account number, date of service, insurance details, and itemized-statement request.
Record amendment Patient Amendment Request form Specific detail, dates of service, the information believed inaccurate or incomplete, and supporting explanation.
Deceased patient or guardianship record Health Information Services Probated will, personal representative order, guardianship or conservatorship order, and identity documentation when required.
Records request script: “I need records for a child treated at MUSC Shawn Jenkins Children’s Hospital. The patient name is ____. Date of birth is ____. Date of service is ____. I need ____ sent to ____. What authorization, ID, proxy access, or guardian paperwork is required?”

Billing, insurance, itemized statements, payment plans, and financial assistance

MUSC billing can include hospital and professional charges. Confirm insurance network status and ask for an itemized statement if a bill is unclear.

Billing customer service
Call 843-792-2311 or 800-598-0624, Monday through Friday, 8 a.m. to 4:30 p.m., for MUSC billing questions.
Pay online
Sign in to MUSC Health MyChart or use MyChart bill-pay tools if available for the statement.
Pay by phone
MUSC lists automated payment by phone at 844-869-0152. Have the statement ready.
Pay by mail
MUSC Health, P.O. Box 23317, New York, NY 10087-3317. Do not mail cash.
In-person cash payment
MUSC Health Single Billing Office, Parkshore Centre, 1 Poston Road, Suite 135, Charleston, SC 29407.
Financial assistance
Ask billing about financial assistance, payment plans, insurance billing, self-pay estimates, and provider-based billing before ignoring a bill.
Billing caution: Insurance authorization, network status, deductible, copay, coinsurance, provider-based billing, and physician charges can change the final amount owed. Call billing and your insurer before assuming a quoted or online amount is final.

Visitor restrictions, parent/guardian role, and family-centered care

Children’s hospital visitation can change for safety, infection control, unit needs, isolation status, and patient condition.

Illness screening

MUSC asks visitors with signs of illness not to visit the Children’s Hospital. Symptoms listed include persistent cough, sneezing, rash, fever, chills, weakness, fatigue, vomiting, and dizziness.

Family definition in pediatrics

MUSC’s visitor guidance states pediatric family members are defined by the patient’s parents or legal guardians.

Choose a spokesperson

MUSC says it is helpful for patients to choose one support person as spokesperson for visitation preferences and family updates.

Food, flowers, and balloons

Check with the nurse before bringing food or flowers, and do not bring latex balloons. Mylar balloons are the safer alternative listed by MUSC.

Before visiting: Call the unit or hospital operator before coming if you have symptoms, if the child is in isolation, if you are bringing another child visitor, or if you need after-hours access.

Family resources and amenities at the Children’s Hospital

MUSC provides family-support resources that can make a pediatric hospital stay easier to manage.

Resource What MUSC describes How families use it
Child Life Program MUSC highlights child life support as part of children’s hospital resources. Ask the care team if your child needs help coping with procedures, hospitalization, or anxiety.
Retail pharmacy MUSC lists a retail pharmacy located on the first floor. Ask whether discharge medications can be filled before leaving.
Gift shop MUSC lists a gift shop located on the first floor. Use for child-friendly gifts, comfort items, and family needs when open.
Chapel MUSC lists a chapel on Floor 7, open 24 hours a day. Use for quiet reflection, prayer, or spiritual support.
Breast pump lounges MUSC lists breast pump lounges for nursing mothers, care team members, and visitors. Ask staff for the nearest lounge and access instructions.
Language assistance and interpretation MUSC includes language assistance and interpretation services in children’s hospital resources. Ask early if your family needs interpretation for consent, discharge instructions, or care planning.
Social work and nurse case managers MUSC lists social work and nurse case-manager resources. Ask for help with discharge planning, insurance issues, transportation, lodging, school notes, or community resources.
Virtual patient visits MUSC lists “Visit a Patient Virtually” among resources. Use when family members cannot be physically present or need remote connection.
Family-support question: “Can we speak with child life, social work, case management, language services, spiritual care, or the family liaison today?”

Parking at MUSC Shawn Jenkins Children’s Hospital

Parking can be confusing on the downtown campus. Use the correct garage and allow extra time.

Parking need Official guidance Practical tip
Children’s hospital parking Use McClennan Banks Garage at 21 McClennan Banks Drive, Charleston, SC 29425. Follow signs for Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion.
Daily parking rate The children’s hospital parking page lists parking at McClennan Banks Garage as $6 for each 24-hour period. Bring the ticket with you and ask the care area if validation or rate instructions apply.
Emergency parking Reserved spaces are marked for Emergency parking only and Labor and Delivery parking only on Floor 2 of the garage. Use emergency parking only for the appropriate patient situation.
Accessible parking Spaces for drivers with handicap parking permits are available on Floors 1 through 6. Call wheelchair assistance at 843-876-0101 during listed weekday hours or use a courtesy phone near an elevator.
Campus shuttle MUSC describes a free patient shuttle system for travel between downtown campus buildings. Ask the information desk whether shuttle use is practical for your child’s appointment or discharge.
Parking address: McClennan Banks Garage, 21 McClennan Banks Drive, Charleston, SC 29425.

Security, safety escort, visitor badge, and child safety basics

Children’s hospitals use security rules to protect patients, families, and care teams.

Security officers

MUSC says the Children’s Hospital is monitored with cameras inside and outside and that MUSC Health security officers are on-site at all times.

Safety escort

A safety escort is available 24 hours a day, 7 days a week. Call 843-792-4196 for the escort service.

Visitor badge

MUSC’s family and visitor rights page says visitors have a responsibility to wear a visitor badge at all times when visiting.

Hand hygiene

Visitors are expected to wash hands or use hand sanitizer when entering and leaving patient rooms.

Safety reminder: Follow isolation instructions, staff directions, badge rules, and unit-specific policies. If you feel unsafe on campus, call security.

Patient concerns, family liaison, and complaint contacts

Start with the care team or family liaison for immediate issues. Use external reporting options only when internal escalation does not resolve the concern.

Concern First contact What to say
Care concern during stay Nurse, charge nurse, physician team, unit manager, or Patient and Family Centered Care Explain the concern, child’s unit, time, staff role if known, and what help is needed now.
Patient/family complaint MUSC Patient and Family Centered Care Group: 843-792-5555 Ask for the complaint or concern process and request a response.
Billing dispute Billing customer service: 843-792-2311 or 800-598-0624 Ask for an itemized statement, insurance recheck, coding review, financial assistance, or payment plan.
Medical record concern Health Information Services: 843-792-3881 Ask about access, release, proxy, amendment, or privacy-related record questions.
External facility complaint South Carolina health facility complaint route or accrediting body listed by MUSC visitor rights page Document the issue, dates, people contacted, and the resolution requested.
Documentation tip: Write down the date, time, unit, names if known, what happened, who you spoke with, and the response you were given.

MUSC Shawn Jenkins Children’s Hospital map, address, parking, and arrival notes

Use the hospital address for drop-off and the garage address for parking.

MUSC Shawn Jenkins Children’s Hospital

10 McClennan Banks Drive
Charleston, SC 29425
Main phone: 843-792-2300
Appointment line: 843-792-1414

Use this map for the children’s hospital entrance area. For severe symptoms, call 911 or go directly to emergency care.

McClennan Banks Garage

21 McClennan Banks Drive
Charleston, SC 29425
Use for Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion parking.

Allow extra time for downtown traffic, garage entry, security, elevators, and check-in.

Official source checklist for MUSC Shawn Jenkins Children’s Hospital

Use these official MUSC and government sources for final verification because hours, visitor rules, contacts, parking, billing, records, and services can change.

Official source What it verifies When to use it
MUSC Shawn Jenkins Children’s Hospital location page Address, phone, open-hours display, pediatric hospital medicine, pediatric emergency medicine, provider listings, and map directions. Use first for official location and phone confirmation.
Children’s Hospital main page Children’s hospital overview, integrated pediatric and women’s care, hospital features, family preparation, and patient/family guide links. Use before an inpatient stay or specialty visit.
Pediatric Emergency Department Pediatric ER address, first-floor location, 24-hour display, phone, fax, and emergency department description. Use for pediatric emergency department routing.
Pediatric Trauma Care Level 1 Pediatric Trauma Center status and pediatric trauma service description. Use when researching serious injury, referral, or trauma-care capability.
Request Child’s MyChart Access Child proxy access steps, activation-code help, MyChart support phone, and MyChart support email. Use when a parent or guardian needs online child-record access.
MUSC Medical Records Online records request, MyChart access, manual requests, authorization forms, amendments, privacy, fees, and Health Information Services phone. Use for formal medical record copies and release-of-information questions.
Billing, Insurance & Payment Options Pay online, pay by phone, pay by mail, payment plans, billing customer service, itemized statements, insurance, and financial assistance. Use for hospital bill questions and cost-estimate help.
Visitor Restrictions & Guidelines Illness screening, family definitions, spokesperson guidance, gift/food cautions, and visitor expectations. Use before visiting a child in the hospital.
Parking at The Children’s Hospital McClennan Banks Garage address, daily rate, emergency/labor parking, accessible spaces, and parking links. Use before driving to the hospital.
Security & Safety Security monitoring, security phone, safety escort service, and patient/family safety resources. Use for safety escort, badge, security, or campus safety questions.
Contact MUSC Health General hospital information phone, appointment scheduling line, patient contact routing, ethics consultation, MyChart help, family liaison, and provider referral contacts. Use when you are unsure which MUSC department to call.
South Carolina DPH Hospital Licensure State hospital licensure and health-facility oversight framework. Use for state facility licensure or complaint-routing questions.
Independent guide notice: USHospitalGuides.com is not MUSC Shawn Jenkins Children’s Hospital, MUSC Health, MUSC Children’s Health, South Carolina DPH, Medicare, an emergency service, a billing office, a medical-records office, or a medical provider. Use official hospital and government sources for final decisions.

MUSC Shawn Jenkins Children’s Hospital FAQs

These answers focus on address, phone, pediatric emergency care, MyChart, records, billing, parking, visitors, safety, and family support.

1. What is the address of MUSC Shawn Jenkins Children’s Hospital?
MUSC Shawn Jenkins Children’s Hospital is located at 10 McClennan Banks Drive, Charleston, SC 29425.
2. What is the main phone number for MUSC Shawn Jenkins Children’s Hospital?
The main phone number is 843-792-2300. Use it for hospital operator routing, general hospital information, department transfer, patient contact routing, and directions.
3. Is the pediatric emergency department open 24 hours?
Yes. MUSC’s Pediatric Emergency Department location page lists Monday through Sunday and open 24 hours at 10 McClennan Banks Drive, 1st Floor, Charleston, SC 29425.
4. What is the appointment phone number for MUSC Children’s Health?
Call MUSC Health Connection at 843-792-1414 for appointment scheduling and referral-management help.
5. How do I request child proxy access in MUSC MyChart?
A parent with active MyChart can log in, open the menu, search for “Proxy,” and select the child-under-16 proxy-access request route. MUSC says you should hear back from the medical records team within three business days after submitting the form.
6. How do I get medical records from MUSC Shawn Jenkins Children’s Hospital?
Use MUSC Health’s medical-records page to request records online, through MyChart, or by authorization form. For Health Information Services questions, call 843-792-3881.
7. Who do I call for MUSC billing questions?
Call MUSC billing customer service at 843-792-2311 or 800-598-0624. You can also submit billing questions through MUSC MyChart when available.
8. Where should families park for MUSC Shawn Jenkins Children’s Hospital?
Use McClennan Banks Garage at 21 McClennan Banks Drive, Charleston, SC 29425. MUSC’s children’s hospital parking page lists the garage rate as $6 for each 24-hour period.
9. What visitor rules should I check before visiting a child?
Check MUSC’s visitor restrictions and guidelines. Visitors with signs of illness should not visit, visitor rules may be limited or changed by MUSC, and families should ask the nurse before bringing food, flowers, or balloons.
10. Who handles patient or family complaints at MUSC?
MUSC’s family and visitor rights page directs complaints or concerns to the MUSC Patient and Family Centered Care Group at 843-792-5555. For immediate care concerns, start with the child’s nurse, charge nurse, physician team, or unit manager.