Children’s Hospital Boston portal access for pediatric care, appointments, test results, billing, records, and family support
Children’s Hospital Boston portal usually refers to MyChildren’s, the Boston Children’s Hospital patient portal powered by MyChart. Families use it to message care teams, view results, request prescription renewals, manage appointments, complete eCheck-in, join video visits, and pay bills.
The official hospital name is Boston Children’s Hospital. The main Longwood campus is at 300 Longwood Avenue, Boston, MA 02115, and the main hospital phone number is 617-355-6000.
Powered by MyChart for Boston Children’s Hospital patient and family access.
Use for login, password, two-step verification, proxy, app, or account issues.
Use when you do not know which department, clinic, or specialty office to call.
Boston, MA 02115, in the Longwood Medical Area.
Use for release-of-information and Health Information Management questions.
Use for Boston Children’s billing questions and guest-payment issues.
Boston Children’s Hospital portal overview
MyChildren’s is the main online portal for families managing care with Boston Children’s Hospital.
| Portal task | What you can usually do | Practical tip |
|---|---|---|
| Message care team | Send non-urgent medical questions to the care team. | Use phone or emergency care for urgent symptoms, worsening condition, breathing problems, severe pain, or medication reactions. |
| View test results | See released lab, imaging, and visit-related results with care-team comments when available. | Do not panic over an isolated value. Ask the care team how results fit your child’s diagnosis and plan. |
| Request renewals | Request prescription renewals for eligible refillable medications. | Send requests early, especially before travel, weekends, holidays, or school medication deadlines. |
| Manage appointments | View upcoming and past appointments, request or schedule eligible visits, and check instructions. | If the provider or visit type does not appear, call the department or main hospital number. |
| eCheck-in | Complete online check-in for upcoming visits when available. | Do this before leaving home so insurance, contact, consent, and visit details are updated. |
| Video visits | Join eligible virtual visits through the portal or MyChart app. | Use a quiet room, charge the device, test camera/audio, and keep medication bottles nearby. |
| Billing | View balances, pay as guest, review billing activity, and manage paperless billing settings. | Use the guarantor and visit-account details on the statement when paying or calling billing support. |
Official portal, hospital, billing, and records links
Use these official Boston Children’s resources before entering medical, billing, or child information on any third-party site.
| Official resource | Use it for | After opening this link |
|---|---|---|
| MyChildren’s login | Portal sign-in, appointments, messages, results, prescription renewals, eCheck-in, video visits, and billing. | Confirm the page says MyChildren’s and Boston Children’s Hospital before entering username or password. |
| Pay as guest | Guest billing payments without signing in. | Use statement details such as guarantor name, date of birth, visit account, or account information as requested. |
| Boston Children’s Hospital | Main hospital site, clinical programs, locations, patient resources, and department navigation. | Search by specialty, condition, department, or provider if you do not know the correct clinic. |
| Medical records release form | Requesting or releasing protected health information from Boston Children’s Hospital. | Complete the form carefully, sign it, and contact HIM/Medical Records at 617-355-7546 if unsure. |
| Longwood campus map | Main campus entrances, Emergency Department, Patient and Family Garage, valet, and building navigation. | Check your clinic building and arrival entrance before leaving, especially for early appointments. |
| Virtual visit guide | Using the MyChart app for Boston Children’s virtual visits. | Download the MyChart app, search Boston Children’s Hospital, complete eCheck-in, and join from the Visits area. |
How to log in to the Children’s Hospital Boston portal
Follow these steps when signing in to MyChildren’s, setting up access, or using the MyChart app.
Parent, guardian, and proxy access
Proxy access controls who can see a child’s health record, billing details, appointment information, and messages.
| Access situation | What to expect | Best next step |
|---|---|---|
| Parent or legal guardian access | A parent or guardian may request access tied to the child’s record. | Use the sign-up or proxy-access path and be ready to verify identity and relationship. |
| Teen privacy | Some adolescent health information may have privacy restrictions under law and hospital policy. | Ask the clinic or portal support what information can be shared with a parent or guardian. |
| Multiple caregivers | Each authorized caregiver should use their own login rather than sharing one account. | Request proxy access for each parent, guardian, or authorized caregiver. |
| Patient turns 18 | Adult-patient access and billing responsibility may change after the patient reaches adulthood. | Review portal access, guarantor, billing, and authorization settings before the birthday if ongoing care continues. |
| Foster, custody, or court order issue | The hospital may need documentation before releasing access. | Contact the department, medical records, or portal support and ask what documents are required. |
Appointments, referrals, eCheck-in, and care-team messages
MyChildren’s helps manage many visit tasks, but some specialties still require a direct phone call or referral review.
Existing appointments
Use the Visits area to review upcoming and past visits, instructions, arrival time, location, and whether eCheck-in is available.
New appointments
Some visit types can be requested or scheduled online. If the provider or visit type is missing, call the department or main number at 617-355-6000.
Referrals and prior authorization
Specialty visits may require a referral, insurance authorization, outside records, imaging, lab results, or a review before scheduling.
eCheck-in
When available, eCheck-in lets families update contact details, insurance, consents, and visit information before arriving.
Boston Children’s virtual visits through MyChildren’s
Virtual visits may be available for selected appointment types. Prepare early so the visit is not delayed.
Medical records, immunization proof, test results, and release forms
Some records are viewable in the portal, while official copies or releases may require Health Information Management.
| Record need | Where to start | What to ask for |
|---|---|---|
| Lab or test result | MyChildren’s Test Results | Ask the care team what the result means, whether action is needed, and when follow-up should happen. |
| Immunization proof | Portal record or department | Request vaccine documentation for school, daycare, camp, sports, travel, or another provider. |
| Discharge summary | Portal or Medical Records | Ask for discharge summary, discharge instructions, medication list, and follow-up plan. |
| Outside specialist transfer | Medical Records / HIM | Ask how to send clinic notes, imaging reports, operative reports, test results, and discharge documents. |
| Full record release | Authorization for release of medical information | Complete the release form and call HIM/Medical Records at 617-355-7546 if unsure. |
| Correction request | Medical Records / patient rights process | Ask how to request correction of information you believe is not accurate. |
Billing, guest payments, guarantor, visit account, and financial help
Billing in MyChildren’s is tied to the guarantor and visit accounts shown on statements.
Emergency Department and urgent pediatric care
The portal is not for emergencies. Use emergency services or call the care team when symptoms cannot wait.
Call 911 now
Use 911 for life-threatening breathing problems, severe allergic reaction, seizure, major trauma, loss of consciousness, or any immediate danger.
Main campus emergency care
Boston Children’s main campus includes 24-hour pediatric emergency care for urgent medical, surgical, and traumatic conditions.
Call the child’s department
For urgent but not life-threatening concerns, call your child’s clinic or department instead of waiting for a portal message response.
Bring key information
Bring medication bottles, allergy list, insurance card, recent discharge papers, outside test results, and specialist instructions if available.
Pediatric care and department navigation
Boston Children’s provides pediatric specialty and hospital care. The portal helps manage visits after care is established, but department routing may still require a call.
| Care need | Best route | What to prepare |
|---|---|---|
| New specialty appointment | Search the department or call the main hospital number. | Diagnosis, referral, insurance details, outside records, imaging, lab results, and preferred location. |
| Existing patient follow-up | Use MyChildren’s Visits, Messages, or the department phone line. | Symptoms, medication changes, recent test results, appointment date, and questions. |
| Surgery or procedure | Use portal instructions plus the surgical/procedure team’s phone instructions. | Fasting instructions, medication plan, arrival time, consent, insurance authorization, and ride home. |
| Lab, imaging, or test follow-up | Check Test Results and message/call the ordering clinic. | Date of test, result name, symptoms, and follow-up plan. |
| Prescription renewal | Use the Medications area when available or call the clinic. | Medication name, dose, pharmacy, remaining supply, and whether symptoms changed. |
| School, camp, or daycare forms | Portal message or department office. | Form deadline, immunization proof, medication plan, activity restrictions, and release permission. |
International families and second-opinion records
Families outside the United States may need extra help with records, appointment review, translation, travel planning, and payment questions.
International Center
International families can contact Boston Children’s Global Medical Services for treatment-request guidance and medical-record review.
Records package
Prepare diagnosis, physician summary, imaging, operative reports, pathology, lab reports, medication list, and translated documents if available.
Online second opinion
Some families may be able to request an online second opinion from a Boston Children’s specialist after submitting records.
Portal access
After care is established, MyChildren’s may help with visit history, results, discharge documents, communication, and billing access.
Visiting, parking, arrival, and campus navigation
Boston Children’s Longwood campus is busy. Check your appointment location before arrival because clinics may be in different buildings.
| Visit item | What to know | Before you go |
|---|---|---|
| Main campus | Boston Children’s Hospital, 300 Longwood Avenue, Boston, MA 02115. | Confirm building, floor, clinic name, and arrival time in MyChildren’s or appointment instructions. |
| Patient and Family Garage | The garage is across from the main entrance; campus materials list the garage entrance near Blackfan Street. | Allow extra time for Longwood traffic, parking, walking, elevators, and check-in. |
| Valet parking | Campus materials reference valet at the main entrance and emergency-related validation locations. | Confirm current valet availability and validation rules before relying on it. |
| Emergency Department | The Emergency Department is on the Longwood campus and provides 24-hour pediatric emergency care. | Use emergency care immediately for severe or worsening symptoms. |
| Visitor rules | Visitor policies can change for infection control, emergencies, patient safety, and unit needs. | Check current visitor instructions before bringing siblings or additional adults. |
| What to bring | Insurance card, ID, medication list, outside records, referral, imaging discs, school forms, and portal login. | Upload or bring records early so the clinical team has time to review them. |
MyChildren’s portal troubleshooting
Most portal problems are account, browser, verification, proxy, or billing-identity issues.
| Problem | Likely reason | What to try |
|---|---|---|
| Can’t log in | Incorrect username, password, Epic ID, browser cookies, or locked account. | Use forgot-login options, enable cookies, or call portal support at 617-919-4396. |
| Two-step code not arriving | Old phone number, old email, blocked message, or wrong verification method. | Check spam, unblock messages, try another method if available, or call support to update contact information. |
| Child record missing | Proxy access not linked, teen privacy setting, different account, or legal authorization issue. | Request proxy access and ask what identity or guardianship documents are needed. |
| Video visit won’t start | eCheck-in not complete, app not updated, camera permission off, weak Wi-Fi, or wrong visit opened. | Update MyChart, complete eCheck-in, allow camera/mic access, join from Visits, and call the clinic if the visit is time-sensitive. |
| Provider not listed | Some departments, visit types, or new-patient appointments may not be self-scheduled. | Call the department or main hospital number at 617-355-6000. |
| Bill not matching statement | Different guarantor, visit account, insurance processing, older bill, or multiple balances. | Use the statement details and call billing support at 617-355-0500. |
Boston Children’s Hospital map and key contact points
Use the map for the Longwood main campus and call ahead for department-specific location details.
Boston Children’s Hospital — Longwood campus
300 Longwood Avenue
Boston, MA 02115
Main: 617-355-6000
Portal help: 617-919-4396
Patient and Family Garage area
Longwood Medical Area
Boston, MA 02115
Garage entrance area near Blackfan Street
Main hospital information: 617-355-6000
Official source checklist for this portal guide
Use these official sources for final verification because portal features, support hours, billing procedures, visitor policies, and parking instructions can change.
| Source | What it verifies | When to use it |
|---|---|---|
| MyChildren’s login | Portal login, MyChart-powered access, two-step verification, messaging, results, renewals, appointments, eCheck-in, video visits, and technical support phone. | Use first for portal access and account tools. |
| MyChildren’s FAQ | Portal billing concepts, proxy access, personal information updates, emergency notice, and account help context. | Use when login, billing, proxy, or personal-information questions come up. |
| Pay as Guest | Guest payment access, guarantor explanation, visit account explanation, and Boston Children’s billing support phone. | Use for bill payment without portal sign-in. |
| Longwood campus map | Main campus address, main number, information desk, security, page operator, Emergency Department, garage, and campus-building map. | Use for arrival, parking, and building navigation. |
| Medical information release form | Medical-record release process and HIM/Medical Records support phone. | Use when requesting, releasing, or transferring medical records. |
| Virtual visits guide | MyChart app use, Boston Children’s organization search, eCheck-in, and video-visit entry steps. | Use before a telehealth appointment. |
Children’s Hospital Boston portal FAQs
These questions focus on Boston Children’s MyChildren’s portal access, pediatric care, appointments, billing, records, emergency care, and family support.