Alegent Health Bergan Mercy Hospital: Contact & Patient Info

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Hospital Guide · Omaha, Nebraska · CHI Health Bergan Mercy

Alegent Health Bergan Mercy Hospital contact, address, emergency department, patient records, billing, and visitor information

Alegent Health Bergan Mercy Hospital is a legacy search name many patients still use for the current CHI Health Creighton University Medical Center – Bergan Mercy campus in Omaha, Nebraska.

The current hospital listing is at 7500 Mercy Rd, Omaha, NE 68124. Use the main number (402) 398-6060 for hospital routing, and use the Emergency Department for urgent, same-day emergency care.

Call Main Hospital Official Hospital Page Emergency Department Map & Directions
Emergency warning: If symptoms may be life-threatening, call 911 or go to the nearest emergency department. Do not use this guide, a website form, or standard phone routing for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, major trauma, poisoning, suicidal danger, or loss of consciousness.
Current official name CHI Health CUMC – Bergan Mercy

Use this name for official records, bills, referrals, directions, and MyChart searches.

Legacy search name Alegent Health Bergan Mercy

Older documents, insurance listings, and search results may still use the Alegent or Bergan Mercy name.

Main address 7500 Mercy Rd

Omaha, NE 68124.

Main phone 402-398-6060

Use for hospital routing and general location questions.

Emergency department Open 24 hours

The CUMC – Bergan Mercy Emergency Department is listed as open 24 hours daily.

Hospital type Academic medical center

Services include trauma, emergency care, surgery, maternity, heart and vascular, cancer care, and diagnostic imaging.

Hospital overview: what “Alegent Health Bergan Mercy” means today

This page helps patients connect the older Alegent/Bergan Mercy name to the current CHI Health campus and the correct patient-service departments.

The current facility name to use is CHI Health Creighton University Medical Center – Bergan Mercy. In practical terms, that is the name to use when calling, requesting records, checking MyChart, searching provider locations, scheduling hospital services, reviewing bills, or sending documents to another provider.

The campus is a major Omaha hospital and academic medical center. Patients commonly use it for emergency care, trauma services, heart and vascular care, surgery, maternity services, diagnostic imaging, laboratory services, cancer care, referrals, and inpatient hospital treatment.

Name mismatch tip: If your insurance card, bill, referral, old medical record, or search result says “Alegent Health Bergan Mercy,” “Bergan Mercy Medical Center,” or “CUMC – Bergan Mercy,” ask the staff to confirm the correct current facility account before sending forms or payments.

Contact directory for Bergan Mercy patient needs

Use the main number for routing, but use specific department contacts when you already know the service you need.

Need Phone / official route Use it for
Main hospital 402-398-6060 Hospital routing, general location questions, and department transfers.
Emergency Department 402-398-6060 Emergency department location questions. Use 911 for emergency response.
Patient room information / welcome desk 402-398-6314 Patient-room location, visitor routing, gift delivery, and general lobby help.
Radiology / imaging location 402-717-2222 Imaging location questions, scheduling confirmation, and arrival instructions for radiology services.
Laboratory customer service 402-717-5227, option 1 Lab result routing, laboratory service questions, and provider/lab coordination.
Maternity registration 402-398-6722 Maternity registration questions before delivery.
Labor and Delivery 402-398-5678 Labor and delivery questions for expectant patients who have been directed to call.
Patient concerns / patient rights 402-398-5799 Quality, safety, and patient-rights concerns related to care at CUMC – Bergan Mercy.
Financial assistance 844-286-5546 Financial assistance applications, charity care questions, and cost-help routing.
Billing customer service 866-881-0293 Hospital and clinic billing questions, payment arrangements, and account questions.
Call-routing tip: Before calling, write down the patient’s full legal name, date of birth, date of service, department, room number if known, account number if billing-related, and whether the question is about care, records, billing, or a future appointment.

Emergency Department and urgent hospital access

The CUMC – Bergan Mercy Emergency Department is listed at the hospital address and is open 24 hours daily.

Use the ER for serious symptoms

Go to the Emergency Department for severe injury, major illness, stroke-like symptoms, chest pain, breathing difficulty, severe allergic reaction, uncontrolled bleeding, poisoning, or severe pregnancy-related concerns.

Call 911 when transport matters

Use 911 if the patient may need an ambulance, immediate stabilization, oxygen, cardiac monitoring, trauma response, or if driving could be unsafe.

Bring key information

Bring photo ID, insurance card, medication list, allergies, recent test results, physician names, and the reason for the ER visit.

Pregnancy-related emergency

Expectant patients should follow their OB provider’s instructions. CUMC – Bergan Mercy has maternity and obstetrical emergency care resources for qualifying pregnancy concerns.

Do not delay care: Hospital websites and phone menus are not substitutes for emergency evaluation. For dangerous symptoms, seek emergency care immediately.

Visitor information, patient room help, cafeteria, and gift shop basics

Visitor access can change by unit, infection-control rules, maternity needs, or patient condition. Confirm with the care team when visiting matters.

Visitor need Current guidance to check Practical tip
General visiting The official visitor page states CUMC – Bergan Mercy does not have restricted visiting hours, but visitation may be limited by special circumstances. Call the unit or welcome desk before traveling if the patient is in ICU, maternity, surgery, isolation, or a restricted area.
Children visiting Children are welcome but must be accompanied by an adult at all times. Ask the nurse first if the patient is in a high-acuity or infection-sensitive area.
Maternity quiet time The official page notes a daily nap time for new mothers from 2:00 p.m. to 4:00 p.m., with mothers having the option for visitors. Text or call before arriving so the patient can decide whether visitors are welcome.
Dining Center The Dining Center is on the lower level and the official page lists weekday breakfast and lunch windows. Ask the Welcome Center about current cafeteria, coffee, vending, and holiday availability.
Gift shop / flowers Use patient-room information or the welcome desk before sending flowers or gifts. Some units may restrict flowers, balloons, food, or latex items.

Major hospital services at CHI Health CUMC – Bergan Mercy

The hospital provides a broad medical and surgical service mix. Always verify whether a specific doctor, clinic, or procedure is scheduled at this campus before arriving.

Emergency and trauma services

Use the Emergency Department for emergency evaluation. The hospital is described by CHI Health as a Level I trauma center and academic medical center campus.

Heart and vascular care

Patients searching Bergan Mercy for cardiac or vascular services should confirm the exact clinic, physician, suite, and arrival entrance when scheduling.

Surgery and procedural care

For scheduled surgery, ask about pre-registration, arrival time, fasting instructions, medication holds, escort requirements, and where to check in.

Diagnostic imaging

Radiology is listed at 7500 Mercy Rd with a direct phone number. Confirm whether your order is for X-ray, CT, MRI, ultrasound, mammography, or another imaging service.

Laboratory services

CHI Health Laboratory lists CUMC – Bergan Mercy as a mailing and service location. Ask whether your lab test requires fasting, timing, paperwork, or an outside provider order.

Cancer, maternity, and specialty care

Use official scheduling or department routing for oncology, maternity, NICU, specialty consults, and referrals because clinics and hospital departments may use different phone numbers.

Maternity, OB Emergency Department, NICU, and childbirth contacts

CUMC – Bergan Mercy has maternity resources for pregnancy, labor, delivery, postpartum care, lactation support, NICU, and obstetrical emergency evaluation.

Maternity need Phone / route What to ask
Registration 402-398-6722 Pre-registration, insurance, arrival paperwork, and delivery admission steps.
Insurance and financial planning 402-398-6496 Maternity insurance questions, estimates, and out-of-pocket planning.
Labor and Delivery 402-398-5678 When to come in, where to enter, and what symptoms require immediate evaluation.
NICU 402-398-6014 NICU visitor rules, parent access, and care-team communication.
Lactation support 402-398-6095 Breastfeeding support, follow-up help, and lactation consultant availability.
Classes and tours 402-398-6550 Childbirth classes, tour times, and online registration options.
OB arrival tip: If you are pregnant and unsure whether to go to the OB Emergency Department, Labor and Delivery, or the general Emergency Department, call your OB provider or Labor and Delivery unless symptoms are severe enough for 911.

Medical records, release forms, and full chart requests

MyChart may show portions of your medical information, but a full hospital record release is handled through CHI Health’s medical-records process.

Use the official CHI Health medical-records page. Choose online request, authorization form, or patient access request depending on whether records are for you, another provider, an attorney, insurance, school, employer, or family member.
List the correct facility. Use CHI Health Creighton University Medical Center – Bergan Mercy and the address 7500 Mercy Rd, Omaha, NE 68124 when identifying the hospital.
Include precise visit details. Add patient legal name, previous names, date of birth, date of service, department, provider, and the record type needed, such as discharge summary, imaging, lab results, operative report, ER record, or itemized bill.
Use fax or mail if using paper forms. CHI Health lists paper authorization submission routes, including fax and mailing to Health Information Management at the Bergan Mercy campus.
Allow processing time before checking status. CHI Health’s medical-records guidance says to allow two business days after submitting an authorization before calling to check status.
Records privacy note: A spouse, adult child, parent of an adult patient, attorney, insurer, or caregiver may need a signed authorization, legal authority, or valid patient-access form before records can be released.

MyChart patient portal: what it can and cannot do

MyChart is useful for many patient tasks, but it is not always the same as a full medical-record release.

Task Use MyChart? Best next step
View portions of your record Yes Log in to MyChart and check visit summaries, results, messages, appointments, and medication information.
Request prescription refill Often yes Use the refill tool when the prescription is managed by a CHI Health provider.
Message a clinic provider Usually yes Use non-urgent messaging only. Do not send emergency symptoms through MyChart.
Get a complete hospital chart Not always Use the official medical-records request process for full records, legal copies, or records going to another organization.
Fix a record issue Maybe Follow CHI Health instructions for amendment or correction requests through medical-records channels.
Access a family member’s record Proxy access may be needed Ask about proxy access rules for minors, adult dependents, caregivers, and legal representatives.

Billing, insurance, financial assistance, and price transparency

Hospital bills can involve multiple accounts. A Bergan Mercy visit may create separate charges for hospital facility, physician services, emergency care, imaging, lab, anesthesia, or outside specialists.

Billing phone
Call 866-881-0293 for CHI Health billing customer service and payment-arrangement questions.
Financial assistance
Call 844-286-5546 for financial assistance questions. Review the official financial assistance page before scheduled hospital services if cost is a concern.
Price estimates
Use CHI Health’s hospital-based cost estimator for shoppable services and review the official price-transparency files when appropriate.
Insurance check
Confirm both the hospital and the specific provider are in-network. A hospital may be in-network while an individual professional service has separate billing.
Itemized bill
Ask billing for an itemized statement if you need to compare insurance processing, emergency charges, lab charges, imaging charges, or payments.
Billing call script: “My bill is for CHI Health Creighton University Medical Center – Bergan Mercy. My account number is ____. Please explain whether this is a hospital facility charge, physician charge, emergency charge, imaging charge, lab charge, or another account.”

Appointments, referrals, imaging scheduling, and what to bring

Do not assume every Bergan Mercy service uses the same check-in desk. Scheduled hospital services often have separate arrival instructions.

Confirm the exact campus and department. Ask whether your appointment is at the hospital, a CHI Health clinic, radiology, maternity, lab, surgery, a professional office building, or another Omaha location.
Confirm appointment preparation. Ask about fasting, medication holds, contrast dye, pregnancy precautions, transportation, arrival time, visitor limits, and whether a driver is required.
Bring required documents. Bring photo ID, insurance card, referral or order, medication list, allergies, prior imaging, recent lab results, and legal paperwork if you are acting for the patient.
Use MyChart for non-urgent updates. Check MyChart for appointment details, messages, test results, and instructions, but call directly if same-day details are unclear.
Call if you are late or lost. Some departments may need to reschedule if arrival windows are missed, especially surgery, imaging, maternity, and procedure appointments.

Patient rights, concerns, privacy, and safety complaints

Use the official patient-rights route when you have quality, safety, privacy, communication, or care concerns.

Quality or safety concern

For CUMC – Bergan Mercy, CHI Health lists a patient-rights contact number of 402-398-5799.

Privacy concern

If you believe medical information was used or disclosed improperly, follow CHI Health’s privacy complaint process and document dates, people, departments, and what happened.

Language or communication help

Ask the care team for interpreter, accessibility, hearing, vision, or communication support if needed for care decisions.

Discharge questions

Before leaving, ask for medication instructions, follow-up appointments, warning symptoms, home-care instructions, and who to call after discharge.

Care concern tip: Start with the nurse, charge nurse, care manager, or unit leader when you are currently in the hospital. Use the patient-rights route when the concern is not resolved or needs formal review.

Parking, arrival, check-in, and campus navigation

Large hospital campuses can be confusing. Confirm the correct entrance and check-in point before arrival, especially for emergency, surgery, maternity, imaging, and clinic visits.

Arrival situation What to do Why it matters
Emergency symptoms Use the Emergency Department entrance or call 911 if ambulance transport is needed. Emergency triage is different from scheduled check-in.
Scheduled surgery or procedure Follow the pre-op arrival instructions, fasting rules, and check-in time from the surgical team. Late arrival, food intake, or missing paperwork can delay or cancel a procedure.
Imaging or lab appointment Ask whether to check in at radiology, laboratory, outpatient registration, or another desk. Some services are in hospital areas while others may be in connected clinic or professional spaces.
Maternity visit Confirm whether to use the maternity entrance, OB Emergency Department, Labor and Delivery, or main entrance. Pregnancy-related arrivals may route differently by gestational age and symptom type.
Visiting a patient Call patient room information or ask the Welcome Center for current unit, room, and visitor rules. Room location and visitor access can change after transfers or unit restrictions.

Map and directions to CHI Health CUMC – Bergan Mercy

Use the map for general navigation, then confirm the correct entrance with the hospital or department if the visit is scheduled.

Main hospital campus

CHI Health Creighton University Medical Center – Bergan Mercy
7500 Mercy Rd
Omaha, NE 68124
Main: 402-398-6060

Use for hospital campus directions, but confirm your entrance for ER, maternity, surgery, imaging, clinic, or visitor check-in.

Before you drive

  • Check your appointment reminder for the building, suite, and entrance.
  • Bring ID, insurance, medication list, and referral/order paperwork.
  • Allow extra time for parking, registration, elevators, and finding the department.
  • For emergency symptoms, call 911 or go directly to the Emergency Department.

Alegent Health Bergan Mercy Hospital FAQs

Common questions about the current CHI Health Bergan Mercy campus, contact details, emergency care, records, billing, maternity, visitors, and patient help.

1. What is Alegent Health Bergan Mercy Hospital called now?
The current official name to use is CHI Health Creighton University Medical Center – Bergan Mercy. “Alegent Health Bergan Mercy Hospital” is a legacy search name that may still appear in older records, bills, listings, or search results.
2. What is the address for Bergan Mercy Hospital in Omaha?
The current hospital address is 7500 Mercy Rd, Omaha, NE 68124.
3. What is the main phone number for CHI Health CUMC – Bergan Mercy?
The main hospital phone number is 402-398-6060. Use it for general hospital routing, department transfer, and location questions.
4. Is the Bergan Mercy Emergency Department open 24 hours?
Yes. The CHI Health Emergency Department at CUMC – Bergan Mercy is listed as open 24 hours a day. For life-threatening symptoms, call 911 or go to the nearest emergency department.
5. What services are available at CHI Health Bergan Mercy?
CHI Health describes CUMC – Bergan Mercy as an academic medical center and Level I trauma center with services including trauma, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.
6. How do I request medical records from Bergan Mercy?
Use the CHI Health medical-records page. You can request records electronically or submit an authorization or patient-access request. List CHI Health Creighton University Medical Center – Bergan Mercy as the facility where care was received.
7. Can I use MyChart for Bergan Mercy records?
Yes, MyChart can show portions of your medical information and may help with results, messages, appointments, and refill requests. For a complete legal record release, use the official medical-records request process.
8. Who do I call about a Bergan Mercy hospital bill?
For CHI Health billing questions, call 866-881-0293. Have the account number, patient name, date of service, and insurance information ready.
9. Does CHI Health Bergan Mercy offer financial assistance?
CHI Health provides financial assistance and price transparency resources. Call 844-286-5546 for financial assistance questions and use the official financial-assistance page for applications and cost-estimator links.
10. Are visitors allowed at Bergan Mercy?
The official visitor information says CUMC – Bergan Mercy does not have restricted visiting hours, but visitation may be limited by special circumstances. Always confirm with the unit or care team before visiting.