Walnut Creek Veterinary Hospital: Vet Care & Contact

Veterinary Guide · Walnut Creek CA · Pet Owner Contact Information

Walnut Creek Veterinary Hospital vet care, address, phone, hours, urgent care guidance, services, pet portal, and owner resources

Walnut Creek Veterinary Hospital is the Walnut Creek, California veterinary clinic located at 540 Lennon Lane, Walnut Creek, CA 94598. The main appointment phone number is (925) 448-2908, and the official site lists Monday through Friday hours from 8:00 AM to 6:00 PM.

This guide is built for pet owners who need fast, practical help: how to call the clinic, book or change an appointment, prepare for the first visit, use the PetPage portal, request records or refills, understand payment and insurance, and choose an after-hours emergency hospital when the clinic is closed.

540 Lennon Lane Walnut Creek, CA 94598 Main: 925-448-2908 Fax: 925-444-7725 Mon-Fri 8 AM-6 PM

Call Walnut Creek Veterinary Hospital Book Appointment Pet Portal Map & Parking

Pet emergency? During business hours, call (925) 448-2908 immediately before arriving so the team can advise you. Outside business hours, use a dedicated emergency animal hospital such as VEG Pleasant Hill, VCA Encina Veterinary Medical Center, or OakVet Animal Specialty Hospital.

Name-match note: This page is for Walnut Creek Veterinary Hospital in Walnut Creek, California. There is another similarly named clinic in Springtown, Texas. Check the address before calling, reviewing, booking, or adding directions.

Clinic address 540 Lennon Lane

Walnut Creek, CA 94598.

Main phone 925-448-2908

Use for appointments, urgent guidance, records, refills, and general questions.

Fax number 925-444-7725

Use when another clinic, boarding facility, specialist, or insurer needs records sent.

Clinic hours Mon-Fri 8-6

Official listed hours are Monday-Friday, 8:00 AM-6:00 PM, with Saturday and Sunday closed.

Care type Full-service vet

Wellness, diagnostics, advanced care, surgery, and urgent-care guidance for dogs and cats.

Portal PetPage

Use the pet portal or mobile app for reminders, appointments, prescriptions, and records.

Walnut Creek Veterinary Hospital overview

A quick explanation of the clinic, location, and what pet owners usually need before visiting.

Walnut Creek Veterinary Hospital serves pet owners in Walnut Creek and surrounding East Bay communities. The official site describes the clinic as offering comprehensive veterinary care and states that it has provided veterinary care in the Walnut Creek community since 2014.

The clinic is also listed as an AAHA-accredited facility. That matters because AAHA accreditation involves evaluation of hospital standards such as patient care, surgery, cleanliness, client service, diagnostic imaging, and anesthesiology.

Best first step: If you already know your pet needs an appointment, call 925-448-2908 or use the official appointment page. If your pet may be unstable, call first instead of submitting a routine online request.

Contact information, phone numbers, hours, and when to call

Use this section for appointment questions, urgent guidance, portal help, refills, records, and clinic hours.

Contact item	Official detail	Use it for
Main phone	925-448-2908	Appointments, same-day questions, urgent-care guidance, records, refills, portal questions, and general contact.
Fax	925-444-7725	Records sent to specialists, boarding facilities, groomers, insurers, or another veterinary hospital.
Address	540 Lennon Lane, Walnut Creek, CA 94598	Map directions, appointment arrival, rideshare drop-off, and records verification.
Hours	Monday-Friday, 8:00 AM-6:00 PM; Saturday-Sunday closed	Routine scheduling, medication pickup, food orders, and non-emergency questions.
Online appointment page	Book online	Routine appointments and non-emergency requests.
Pet portal	PetPage portal	Medical reminders, appointments, prescriptions, refills, and online account access.
Food and meds	Order Food & Meds link on official site	Prescription diets, recurring medications, prevention products, and approved refills.

Before calling: Have your pet’s name, species, breed, age, current symptoms, medication list, vaccine status, previous clinic name, and whether your pet is eating, drinking, urinating, defecating, breathing normally, or in pain.

How to book, change, or cancel an appointment

Use phone contact for urgent problems and online booking for routine care.

Decide if it is routine or urgent. Routine wellness, vaccines, dental discussions, annual exams, and non-urgent concerns can usually start with online booking or a phone call. Breathing trouble, collapse, poisoning, uncontrolled bleeding, seizures, or severe pain needs urgent phone guidance.

Call or use the appointment page. Call 925-448-2908 or use the official online appointment page. The official site notes the clinic is accepting new clients and offers same-day and urgent-care visits when available.

Share accurate symptoms. Tell the team when symptoms started, whether they are getting worse, and whether your pet has eaten, vomited, had diarrhea, coughed, limped, urinated, or taken any medication.

Send previous records early. If you are a new client, ask the previous veterinarian to send vaccine records, lab results, imaging reports, medications, allergy notes, and chronic-condition history before the visit.

Arrive prepared. Bring your pet on a leash or in a secure carrier, plus medication bottles, insurance details, prior invoices if relevant, and a stool sample if requested.

Cancel or reschedule early. The official cancellation page lists fees for late cancellations, missed appointments, and short-notice rescheduling, so make changes at least 24 hours in advance when possible.

Same-day and urgent-care guidance

Walnut Creek Veterinary Hospital lists urgent care among its services and advises calling for emergency guidance.

Situation	What to do	Why it matters
Same-day illness, limping, ear infection, skin flare, vomiting, diarrhea, coughing, or appetite change	Call 925-448-2908 early in the day and ask whether a same-day or urgent-care visit is available.	The team can decide whether the clinic can see your pet or whether emergency care is safer.
Possible toxin exposure, medication ingestion, chocolate, grapes, xylitol, cannabis, or household chemical	Call immediately. If the pet is unstable or it is after hours, go to an emergency hospital and bring packaging.	Toxin care is time-sensitive, and some toxins need decontamination or monitoring quickly.
Difficulty breathing, pale gums, collapse, severe trauma, seizures, bloated abdomen, inability to urinate	Treat as emergency. Call the nearest 24/7 ER or proceed directly if advised.	These signs can be life-threatening and may need oxygen, surgery, intensive monitoring, or emergency diagnostics.
After-hours concern when Walnut Creek Veterinary Hospital is closed	Use one of the recommended emergency hospitals listed by the clinic’s contact page.	The clinic is closed Saturday and Sunday and does not function as a 24-hour emergency hospital.

Do not wait for email or portal replies in an emergency. Use phone contact or go to an emergency animal hospital.

After-hours emergency animal hospitals near Walnut Creek

The clinic’s official contact page lists these after-hours emergency options for the Walnut Creek area.

Emergency hospital	Address / phone	When to consider it
VEG Pleasant Hill	622 Contra Costa Blvd., Suite A, Pleasant Hill, CA 94523 925-384-2110	After-hours emergency care near Walnut Creek and Pleasant Hill.
VCA Encina Veterinary Medical Center	2803 Ygnacio Valley Road, Walnut Creek, CA 94598 925-937-5000	Emergency and specialty care within Walnut Creek.
OakVet Animal Specialty Hospital	1133 7th Street, Oakland, CA 94607 510-879-4888	Specialty and emergency referral care in Oakland.

Call first when possible: Emergency hospitals can have changing wait times, triage rules, and specialty availability. If your pet is collapsing, struggling to breathe, or actively bleeding, proceed immediately while another person calls ahead.

Veterinary services at Walnut Creek Veterinary Hospital

The official services page groups care into wellness/prevention, testing/diagnostics, advanced care, surgery, and urgent care.

Wellness & prevention

Routine nose-to-tail wellness exams, vaccine planning, parasite prevention, life-stage counseling, weight management discussion, and early disease detection.

Testing & diagnostics

Diagnostic testing helps build a clearer picture of your pet’s health and may include lab work, imaging, baseline screening, and follow-up testing based on symptoms.

Advanced medical care

Care for dogs and cats that need more than a routine exam, including chronic-condition management, illness workups, medication plans, and treatment monitoring.

Surgical procedures

The practice lists routine to advanced surgical procedures with safe, effective options, modern equipment, and best-practice surgical standards.

Urgent care

For urgent medical concerns, call the clinic immediately so the veterinary team can guide you on whether to come in or use emergency care.

Food, meds, and prevention products

The official site includes an Order Food & Meds option for prescription diets, medications, preventives, and refill workflows after veterinary approval.

Veterinary team listed by the clinic

The official team page lists the current veterinarian team and lead veterinarian information.

Veterinarian	Role shown	Practical note for pet owners
Shann Ikezawa, DVM	Lead Veterinarian	Ask scheduling staff whether a specific doctor is available if continuity matters for chronic care.
Kelley Cayton, DVM	Veterinarian	Bring prior lab work and medication notes if the visit is for ongoing disease management.
Dana Thistlethwaite, DVM	Veterinarian	Confirm doctor availability when booking if your pet has anxiety or a complex medical history.
Xanth El-Sayed, DVM	Veterinarian	For urgent visits, the available veterinarian may depend on triage and schedule capacity.
Jessica Ruygt, DVM	Veterinarian	Use the portal or phone to keep visit notes, vaccines, and treatment plans organized.
Morgan Ramos, DVM	Veterinarian	For dental, surgery, or advanced-care planning, ask for a written estimate and pre-procedure instructions.

Doctor schedules can change. If you want a specific veterinarian, confirm availability when booking. If your pet needs urgent care, the fastest available doctor may be the best option.

First visit checklist for new clients

Use this checklist to avoid delays and help the veterinary team understand your pet’s history.

Confirm the appointment type. Tell the team if this is a wellness exam, new-puppy or kitten visit, sick visit, urgent concern, second opinion, dental consult, surgery consult, or medication review.

Transfer medical records before the visit. Ask your previous veterinarian to send vaccines, lab reports, radiographs, ultrasound reports, surgery history, allergy notes, and chronic-condition records.

Bring medications and supplements. Bring original bottles or clear photos showing medication name, strength, dose, and frequency.

Prepare your pet safely. Dogs should be leashed and controlled. Cats should arrive in a secure carrier. Reactive or anxious pets may need special check-in instructions.

Ask about estimates before treatment. If cost is a concern, ask for an itemized plan, required diagnostics, optional services, medication costs, and CareCredit or insurance documentation.

PetPage portal and mobile app

The clinic’s portal page says PetPage gives 24/7 access to medical reminders, prescriptions, appointments, and more.

Portal platform

PetPage app and online portal.

Best for

Viewing reminders, managing appointments, seeing upcoming services, and requesting prescription refills.

Computer access

The portal can be accessed through a web browser on a computer, tablet, or phone.

Mobile access

The PetPage app is available for Android and iPhone through the official app stores.

Not required

The clinic says you are not required to use the portal and may contact the hospital instead.

Portal tip: Use the portal for routine refills and reminders. Use the phone for urgent symptoms, same-day care, emergency questions, or anything time-sensitive.

Medical records, vaccine proof, and prescription refills

Records are useful for boarding, grooming, travel, insurance claims, specialist referrals, and emergency visits.

Need	Best route	What to include
Vaccine certificate	Pet portal or call the clinic	Pet name, owner name, vaccine needed, destination facility, and deadline.
Complete medical record	Call 925-448-2908	Pet name, date range, destination, whether you need email, fax, or printed copy.
Specialist referral records	Ask the front desk to send records by fax or electronic transfer	Specialist name, hospital name, fax number, appointment date, and reason for referral.
Prescription refill	PetPage portal, phone, or food/meds link	Medication name, dose, frequency, remaining supply, pharmacy preference, and whether symptoms changed.
Insurance claim support	Ask for itemized invoice and medical notes	Insurance company name, claim form requirements, policy number if needed, and visit date.

Refill caution: Some medications require a current exam, lab monitoring, or recheck before approval. Request refills before you run out.

Billing, estimates, accepted payment types, and cost planning

The official payment page says full payment is required at the time of service and asks clients to call with payment questions.

Payment topic	What the clinic lists	Pet owner action
Payment timing	Full payment at time of service	Ask for an estimate before diagnostics, surgery, dental work, or hospitalization.
Cards	Visa, MasterCard, American Express, Discover Card, Apple Pay	Bring a payment method that covers exam, diagnostics, medications, and recheck needs.
Cash/check	Cash and personal checks with proper identification	Confirm check acceptance before relying on it for urgent or high-cost care.
Pet insurance	Listed as an accepted payment-related option, with reimbursement after you pay the clinic	Request detailed invoices and medical notes for the claim.
CareCredit	Listed as a financing option for exams, spay/neuter, dental cleaning, prevention, medication, vaccinations, surgery, and more	Apply before major treatment if you may need financing approval.

Estimate script: “Before we proceed, can I have an itemized estimate showing required items, recommended items, optional items, recheck costs, medication costs, and what may change if results are abnormal?”

Pet insurance and CareCredit: how reimbursement usually works

Pet insurance and financing are helpful, but they do not usually work like human medical insurance at checkout.

Pet insurance

You generally pay Walnut Creek Veterinary Hospital at the time of service, then submit your claim to the insurer for possible reimbursement based on your policy.

What to ask for

Ask for an itemized invoice, doctor notes, diagnosis details, lab reports, and any signed claim form your insurer requires.

CareCredit

CareCredit is a healthcare credit card that can help spread out veterinary expenses when approved.

Before surgery or dental care

Confirm deposit requirements, anesthesia estimate, bloodwork, medication costs, recheck fees, and what happens if extractions or added procedures are needed.

Insurance tip: Save every invoice and medical note. Insurers may deny or delay claims if the diagnosis, doctor note, invoice line items, or visit date is missing.

Cancellation and missed-appointment policy

The official cancellation policy has separate points for existing and new clients.

Client type	Policy item listed	How to avoid problems
Existing clients	$50 appointment fee for appointments canceled less than 24 hours in advance.	Call as soon as you know you cannot attend.
Existing clients	$50 appointment fee for missed appointments.	Set reminders and confirm the clinic address before leaving.
Existing clients	$50 appointment fee for appointments rescheduled less than 24 hours in advance.	Reschedule at least 24 hours before the appointment whenever possible.
New clients	Deposit may be refundable or transferable only with 24-hour cancellation or rescheduling notice; missed or late changes may forfeit the deposit.	Confirm your availability before booking a first visit.

Location, map, parking, and arrival tips

Use this map for the Walnut Creek, CA location at 540 Lennon Lane.

Walnut Creek Veterinary Hospital
540 Lennon Lane
Walnut Creek, CA 94598
Main: 925-448-2908

Confirm parking, curbside instructions, and construction or holiday changes before arriving for urgent or timed appointments.

Arrival safety rules

Dogs: Keep dogs on a secure leash and close to you in the parking lot and lobby.
Cats: Bring cats in a secure carrier, not loose in your arms.
Reactive pets: Call when you arrive and ask whether the team has a calmer check-in option.
Possible contagious illness: If your pet has coughing, vomiting, diarrhea, parvo exposure, or respiratory symptoms, call from the car before entering.

Nearby pet owner tips for Walnut Creek visits

Small details can make a veterinary visit easier, especially for anxious pets or urgent appointments.

Use the Lennon Lane address

Search the map using 540 Lennon Lane, Walnut Creek, CA 94598 to avoid mixing it up with similarly named clinics in other states.

Plan for weekday hours

The official listed schedule is Monday through Friday. For weekend illness or after-hours emergencies, use an emergency animal hospital.

Ask about same-day availability

The official site notes same-day and urgent-care visits may be available. Call early, describe symptoms clearly, and follow triage advice.

Prepare for costs

Full payment is due at service. Ask for estimates and bring insurance or CareCredit details if you expect diagnostics, dental work, or surgery.

Official source checklist for this Walnut Creek Veterinary Hospital guide

Use these official clinic pages for final verification because hours, doctors, policies, emergency options, and payment details can change.

Official source	What it verifies	When to use it
Walnut Creek Veterinary Hospital official site	Address, phone, fax, hours, AAHA accreditation statement, new-client status, doctor names, and main navigation.	Use first for current clinic identity and contact details.
Contact page	Business hours, phone, fax, emergency instructions, and after-hours emergency hospital options.	Use for urgent-care routing and map/contact confirmation.
Services page	Wellness, diagnostics, advanced care, surgical procedures, and urgent-care service categories.	Use to understand the care categories before booking.
Appointment page	Online booking route and emergency note to call directly for medical emergencies.	Use for routine appointment requests.
Team page	Veterinarian names and lead veterinarian listing.	Use when requesting continuity with a specific doctor.
Pet portal page	PetPage app, portal access, prescription refill requests, appointment management, and 24/7 portal availability.	Use for routine account, refill, reminder, and appointment management.
Insurance and payments page	Full payment at service, accepted payment types, pet insurance reimbursement flow, and CareCredit use.	Use before diagnostics, dental work, surgery, or urgent care.
Cancellation policy	Late cancellation, missed appointment, rescheduling, and new-client deposit terms.	Use before changing or missing an appointment.

Independent guide notice: This website is not Walnut Creek Veterinary Hospital, not an emergency veterinary hospital, not a veterinary medical provider, and not a pet insurance company. Always confirm diagnosis, treatment, pricing, emergency routing, and appointment details directly with the clinic or emergency hospital.

Walnut Creek Veterinary Hospital FAQs

Common questions pet owners ask before calling, booking, arriving, using the portal, requesting records, or paying for care.

1. What is the address of Walnut Creek Veterinary Hospital?

Walnut Creek Veterinary Hospital is located at 540 Lennon Lane, Walnut Creek, CA 94598.

2. What is the phone number for Walnut Creek Veterinary Hospital?

The main phone number is 925-448-2908. Use it for appointments, urgent-care guidance, records, refills, and general clinic questions.

3. What are the clinic hours?

The official site lists Monday through Friday from 8:00 AM to 6:00 PM. Saturday and Sunday are listed as closed. Holiday hours can change, so confirm before visiting.

4. Is Walnut Creek Veterinary Hospital a 24-hour emergency hospital?

No. The clinic provides urgent-care guidance during business hours, but after-hours emergencies should go to a dedicated emergency animal hospital such as VEG Pleasant Hill, VCA Encina Veterinary Medical Center, or OakVet Animal Specialty Hospital.

5. Does Walnut Creek Veterinary Hospital accept new clients?

The official site states that the clinic is accepting new clients. Use the appointment page or call 925-448-2908 to confirm availability and schedule.

6. What services does Walnut Creek Veterinary Hospital offer?

The official services page lists wellness and prevention, testing and diagnostics, advanced care, surgical procedures, and urgent care.

7. How do I use the pet portal?

The clinic uses the PetPage app and online portal. It can help you view medical reminders, manage appointments, see upcoming services, and request prescription refills. You can also contact the clinic if you do not want to use the portal.

8. What payment methods are listed by the clinic?

The payment page lists Visa, MasterCard, American Express, Discover Card, cash, Apple Pay, personal checks with proper identification, pet insurance, and CareCredit. Full payment is required at the time of service.

9. Does pet insurance pay the clinic directly?

The clinic’s payment page explains that payment is due when services are rendered and then your insurance company reimburses you if applicable. Ask for an itemized invoice and medical notes for your claim.

10. What is the cancellation policy?

The clinic’s cancellation policy lists a $50 fee for existing-client appointments canceled, missed, or rescheduled less than 24 hours in advance. For new clients, the deposit may be forfeited if the appointment is missed or changed outside the 24-hour timeframe.