Ssm Health St. Mary’s Hospital: Contact & Patient Info

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Hospital Guide · Janesville, Wisconsin · Patient Information

SSM Health St. Mary’s Hospital Janesville contact, ER, visiting hours, MyChart, records, billing, parking, and patient resources

SSM Health St. Mary’s Hospital – Janesville is located at 3400 E. Racine St., Janesville, WI 53546. The main hospital phone number is 608-373-8000, and the hospital campus is open 24 hours.

Use this guide to quickly find the emergency room number, visitor rules, medical records request route, MyChart help, billing and financial assistance contacts, parking details, café information, labor and delivery contacts, and the safest next step for common patient needs.

Call Main: 608-373-8000 Call ER: 608-373-8101 Official Hospital Page Map & Parking
Medical emergency? Call 911 or go to the nearest emergency room. For the Emergency Room at SSM Health St. Mary’s Hospital – Janesville, call 608-373-8101. Do not use MyChart messages, email, or website forms for urgent symptoms.
Hospital address 3400 E. Racine St.

Janesville, WI 53546.

Main phone 608-373-8000

Use for general hospital routing and main switchboard assistance.

Emergency Room 608-373-8101

Open 24 hours for emergency care.

General visiting hours 8 am-8 pm

One adult visitor may be allowed after 8 pm; speak with staff about requirements.

Customer service 855-989-6789

Use for hospital billing and customer-service questions.

Medical records 833-588-5382

Use for complete medical-record requests, not routine MyChart viewing.

About SSM Health St. Mary’s Hospital – Janesville

A practical patient guide for the Janesville hospital campus, not an official hospital website.

SSM Health St. Mary’s Hospital – Janesville serves Janesville and the Rock County area with hospital-based care, emergency services, women’s health, cancer care, orthopedics, pediatrics, general surgery, rehabilitation, sleep-disorder services, laboratory access, and other medical services connected with SSM Health Dean Medical Group.

The most important first step is choosing the right route: use the emergency room for urgent or life-threatening symptoms, use the main hospital number for campus routing, use MyChart for routine digital access, and use the Health Information Management process when you need a complete medical-record copy.

Quick routing: Main hospital questions go to 608-373-8000. Emergency Room questions go to 608-373-8101. Medical-record requests go to 833-588-5382. Billing customer service goes to 855-989-6789.

Contact information and helpful phone numbers

Use the correct number so your call reaches the right department faster.

Need Phone or contact Use it for
Main hospital 608-373-8000 General hospital routing, department connection, visitor questions, and non-emergency information.
Emergency Room 608-373-8101 Emergency department contact at the Janesville hospital. Call 911 for life-threatening emergencies.
Customer service / hospital billing 855-989-6789 Hospital bill questions, statement questions, payment arrangements, and billing support.
Third Party Liability / Work Comp Service 888-989-2751 Work-compensation or third-party liability billing questions.
Medical records 833-588-5382 Formal requests for complete records from SSM Health St. Mary’s Hospital – Janesville.
MyChart help desk 1-888-97CHART MyChart login, activation, app, password, and technical-access problems.
Price estimates 844-989-6292 Personalized cost estimates before scheduled hospital services.
Family Birth Suites / lactation 608-373-8200 Labor and delivery, lactation appointment questions, and Family Birth Center support.
Call script: “I am calling about SSM Health St. Mary’s Hospital – Janesville. My question is about _____. Can you connect me to the correct department or confirm the correct phone number?”

Emergency room at SSM Health St. Mary’s Hospital – Janesville

The emergency department is for urgent and potentially life-threatening health needs.

Location
Emergency Room at SSM Health St. Mary’s Hospital – Janesville, 3400 E. Racine St., Janesville, WI 53546.
ER phone
Hours
Open 24 hours a day, seven days a week.
When to call 911
Chest pain, severe breathing trouble, stroke symptoms, major trauma, severe allergic reaction, uncontrolled bleeding, loss of consciousness, or another life-threatening emergency.
What to bring
Photo ID, insurance card, medication list, allergy list, relevant records if available, and phone numbers for your primary doctor or specialist.
Do not delay emergency care: If symptoms are severe, worsening, or life-threatening, call 911 or go to the nearest emergency room. Online scheduling and MyChart messages are not emergency tools.

Visiting hours and visitor guidelines

Visitor rules may change for safety, isolation precautions, department needs, or public-health guidance.

General visiting hours

General visiting hours are listed as 8 am-8 pm. Confirm unit-specific rules with the patient’s care team.

After 8 pm

One adult visitor age 18 or older may be allowed past 8 pm. Ask staff about after-hours visitor requirements.

Children visitors

Children may visit but must be supervised by an adult visitor at all times.

Isolation precautions

Patients under isolation precautions may have visitors, but visitors should speak with staff before entering the room.

Before visiting: Wash or sanitize hands before entering patient rooms, keep noise low near patient rooms, and call the nursing unit if the patient is in ICU, labor and delivery, emergency care, isolation, or a restricted area.

Hospital services and departments to know

Use this list as a starting point; availability, referrals, and scheduling can vary by provider, insurance, and medical need.

Service area What it may help with Best next step
Emergency care Urgent and potentially life-threatening symptoms, injuries, severe pain, trauma, stroke-like symptoms, or serious breathing problems. Call 911 for life-threatening emergencies or call the ER at 608-373-8101 for department routing.
Women’s health and Family Birth Center Labor and delivery, childbirth support, breastfeeding support, maternity services, and birth-suite questions. Call 608-373-8200 for Family Birth Suites or lactation-related questions.
Cancer care Oncology-related care, local cancer support resources, and Hope Blooms resource-space guidance. Use the official hospital page or SSM Health cancer-care resources to confirm location, appointment route, and referral requirements.
Orthopedics Bone, joint, injury, and surgical-care coordination when hospital-based care is needed. Ask your referring provider or SSM Health scheduling for the correct clinic or hospital service.
Pediatrics Children’s inpatient or hospital-linked care needs depending on condition and provider direction. For emergencies, use the ER. For routine pediatric needs, call the child’s clinic or SSM Health scheduling.
General surgery Pre-surgical hospital instructions, outpatient or inpatient surgical coordination, and post-procedure support. Confirm arrival time, fasting rules, medication instructions, escort requirements, and insurance authorization before procedure day.
Rehabilitation services Therapy and recovery support after injury, surgery, illness, or hospital stay. Ask whether a referral, order, appointment, or insurance authorization is required.
Laboratory services Lab testing ordered by a provider. Bring the order if required, photo ID, insurance card, and ask whether fasting is needed.
Sleep disorder services Sleep-related evaluation or testing when ordered or referred. Ask the ordering provider or hospital scheduling about preparation, insurance authorization, and results routing.

Family Birth Center, labor and delivery, and lactation support

SSM Health St. Mary’s Hospital – Janesville provides family-centered labor and delivery services.

Family birth suites

Birth suites are described as private, family-centered rooms with support options such as partner comfort space, in-room baby bathing, showers, birthing balls, and breastfeeding support.

Childbirth options

Options may include wireless fetal monitoring when appropriate, doula support, delayed cord clamping, skin-to-skin care, and labor-positioning support.

Lactation contact

For lactation appointments or Family Birth Suites questions, call 608-373-8200.

Before delivery

Ask your OB/GYN or birth center team about registration, visitor rules, birth plan, parking, arrival entrance, and what to bring.

Labor arrival tip: If you are unsure whether to come in, call your OB/GYN or the birth center contact given by your care team. For severe symptoms, heavy bleeding, breathing trouble, or emergency concerns, call 911.

SSM Health MyChart: appointments, test results, messages, bills, and proxy access

MyChart is useful for routine digital access, but it is not a substitute for emergency care.

Activate or log in. Use the official SSM Health MyChart page or app. If you received an activation letter, follow the activation steps.
Use it for routine access. MyChart can help you view test results, patient records, upcoming and past appointments, refill requests, notifications, and hospital or medical bills.
Use eCheck-In when available. Some appointments allow online check-in before arrival. Bring ID and insurance anyway.
Set up proxy access if needed. Parents, caregivers, spouses, or adult children may need proxy access to help manage another patient’s care.
Call technical support for account issues. If login, activation, or password recovery fails, call the MyChart help desk at 1-888-97CHART.
MyChart safety rule: Do not use MyChart messages for chest pain, stroke symptoms, severe shortness of breath, uncontrolled bleeding, major injury, suicidal thoughts, severe allergic reaction, or any emergency.

Medical records from SSM Health St. Mary’s Hospital – Janesville

MyChart can show many records, but a complete official copy requires the formal medical-record request process.

Request form
Use SSM Health’s Wisconsin Authorization for Use and Disclosure of Protected Health Information form.
Mail
SSM Health Hospitals, PO Box 259840, Madison, WI 53725-9840.
Email
Phone
Fax
610-879-3704.
ID requirement
SSM Health may require proof of identification to verify that the requester is authorized to receive the record.
Records tip: For faster processing, include patient name, date of birth, dates of service, facility name, specific records requested, delivery method, signature, and a copy of required identification.

Billing, bill pay, price estimates, and price transparency

Hospital bills, physician bills, radiology, pathology, anesthesia, and insurance processing can be separate. Always review each statement.

Billing need Where to start What to prepare
Pay a bill SSM Health Pay My Bill or MyChart Billing statement, visit account number, guarantor information, insurance explanation of benefits, and payment method.
Billing customer service 855-989-6789 Patient name, date of birth, account number, date of service, insurance details, and the exact charge question.
Personalized price estimate 844-989-6292 or price.estimates@ssmhealth.com Patient contact information, insurance information, ordering physician, CPT code, procedure name, and expected facility.
Machine-readable files or shoppable services SSM Health Price Transparency Facility name, service name, payer information, and understanding that estimates may not include professional fees.
Work comp or third-party liability 888-989-2751 Claim number, employer or insurer contact, date of injury, visit account, and billing statement.
Estimate caution: Price estimates are approximate and can change based on insurance, deductible, co-insurance, copay, medical complexity, provider billing, radiology, pathology, anesthesia, and whether prior authorization is required.

Financial assistance and payment help

SSM Health provides financial assistance for qualifying patients and provides emergency care regardless of ability to pay.

Who may qualify

Patients who are uninsured, underinsured, ineligible for government programs, or otherwise unable to pay for medically necessary care may be eligible.

Financial assistance phone

For financial assistance questions, call 888-918-3512. Customer service hours are listed by SSM Health as Monday-Thursday 8 am-7 pm and Friday 8 am-5 pm CST.

Email and mail

Applications may be submitted to financialaid@ssmhealth.com or mailed to SSM Health Patient Financial Services, Attn: Financial Assistance, PO Box 411997, St. Louis, MO 63141.

Documents to gather

Prepare proof of income, recent tax information or non-filing letter, insurance information, household size, and the hospital bill or account number.

Before paying in full: If you cannot afford a bill, ask about financial assistance, payment arrangements, and whether your account qualifies before assuming there are no options.

Parking, accessibility, valet, and public transit

Plan extra time for parking, check-in, elevators, lab registration, or unit directions.

Accessible campus

The hospital campus and facility are described as fully accessible. Accessible parking is available near each entrance.

Valet parking

Complimentary valet parking is listed Monday-Friday, 6:30 am-5:00 pm, for patients and visitors needing additional assistance.

Public transportation

SSM Health St. Mary’s Hospital – Janesville is listed as being on the Janesville Transit System bus line with daily stops at the hospital.

Arrival tip

For surgery, imaging, maternity, or lab visits, ask which entrance to use and whether you need to arrive earlier for registration.

Café, dining, chapel, gift shop, and patient support

These hospital amenities can help visitors plan a longer stay or support a patient during admission.

Resource Details Patient or visitor tip
Prairie View Café Open to the public daily; hot meal service is listed Monday-Friday with breakfast 7:00 am-10:00 am and lunch 11:00 am-1:30 pm. Hours can change, so verify with hospital staff before planning around café service.
Dining on Call Patient meals may be ordered from any internal phone by calling 38050 or from an outside line at 608-373-8050. Ask the nurse whether the patient has diet restrictions before ordering.
Guest dining Visitors are welcome to dine with patients in their rooms. Keep patient diet limits and unit rules in mind.
Chapel The chapel is listed as open 24 hours daily. Ask the nurse to request chaplain support if the patient or family needs spiritual care.
Gift shop The gift shop is listed as open Monday-Friday, with hours varying due to volunteer availability. Call ahead if you are visiting specifically for the gift shop.
Hope Blooms The Hope Blooms Cancer Care Resource Space offers free wigs and treatment essentials to people undergoing cancer treatment. Ask SSM Health cancer-care staff for availability and access details.

Before you go: patient and visitor checklist

A small amount of preparation can prevent delays at registration, billing, pharmacy, lab, and discharge.

Confirm the location and entrance. Use 3400 E. Racine St., Janesville, WI 53546, but ask your department which entrance is best.
Bring ID and insurance. Bring photo ID, insurance card, pharmacy card, and any referral or order your provider gave you.
Carry your medication list. Include prescription drugs, over-the-counter medicines, supplements, allergies, and recent medication changes.
Ask about fasting or procedure instructions. For surgery, imaging, lab work, or procedures, ask whether you should stop eating, adjust medications, or bring a driver.
Use MyChart for routine access. Check results, appointments, bills, prescription requests, and notifications when available.
Use formal records request for full records. If another hospital, attorney, employer, insurer, school, or agency needs records, use the formal medical-record release process.

Map and directions to SSM Health St. Mary’s Hospital – Janesville

Use the map for general directions and call ahead if you need a specific entrance, valet, emergency entrance, birth center entrance, or accessible drop-off point.

SSM Health St. Mary’s Hospital – Janesville
3400 E. Racine St.
Janesville, WI 53546
Main: 608-373-8000

For emergency symptoms, use the emergency entrance or call 911. For scheduled appointments, confirm the best entrance with the department before arriving.

Official links for SSM Health St. Mary’s Hospital – Janesville

Use official SSM Health pages for final confirmation because phone numbers, visitor rules, café hours, valet availability, billing policies, and medical-record instructions can change.

Hospital location page

Open official hospital page

  1. Confirm address, main phone, visiting guidance, services, parking, café, and patient resources.
  2. Use the official page before visiting if rules may have changed.

Emergency Room page

Open ER page

  1. Confirm ER address, phone number, and 24-hour status.
  2. Call 911 for life-threatening symptoms.

MyChart

Open SSM Health MyChart

  1. Use MyChart for test results, appointments, messages, refills, bills, and proxy access.
  2. Call the help desk if login or activation fails.

Medical records

Open medical records instructions

  1. Download the correct Wisconsin authorization form.
  2. Submit by mail, email, or fax with required identification.

Pay your bill

Open bill pay

  1. Use the statement, account number, and MyChart when available.
  2. Call customer service for payment-plan or statement questions.

Price estimate and price transparency

Open price estimate page

  1. Call 844-989-6292 or email price.estimates@ssmhealth.com for a personalized estimate.
  2. Ask your insurer about coverage, authorization, deductible, copay, and in-network status.

Financial assistance

Open hospital financial assistance

  1. Review eligibility and required income documents.
  2. Call 888-918-3512 if you need an application mailed or explained.

Family Birth Center

Open labor and delivery page

  1. Review birth-suite features and childbirth support options.
  2. Call 608-373-8200 for lactation or birth center questions.
Independent guide notice: This website is not SSM Health, SSM Health St. Mary’s Hospital – Janesville, an emergency service, a billing office, a medical-records department, or a medical provider. Use official SSM Health channels for final instructions, care decisions, access rules, and bills.

SSM Health St. Mary’s Hospital Janesville FAQs

These questions focus on contact information, ER access, visiting hours, MyChart, medical records, billing, parking, and patient resources.

1. What is the address of SSM Health St. Mary’s Hospital – Janesville?
SSM Health St. Mary’s Hospital – Janesville is located at 3400 E. Racine St., Janesville, WI 53546.
2. What is the main phone number for SSM Health St. Mary’s Hospital – Janesville?
The main hospital phone number is 608-373-8000. Use this number for general routing, department connection, and non-emergency hospital questions.
3. Is the emergency room open 24 hours?
Yes. The Emergency Room at SSM Health St. Mary’s Hospital – Janesville is listed as open 24 hours a day, seven days a week. The ER phone number is 608-373-8101.
4. What are the general visiting hours?
General visiting hours are listed as 8 am-8 pm. One adult visitor may be allowed after 8 pm, but visitors should speak with staff about after-hours and unit-specific requirements.
5. How do I access SSM Health MyChart?
Use the official SSM Health MyChart page or mobile app to view records and test results, schedule appointments when available, send routine messages, request refills, pay bills, and manage proxy access. For help, call 1-888-97CHART.
6. How do I request medical records from the Janesville hospital?
For SSM Health St. Mary’s Hospital – Janesville records, use the Wisconsin authorization form and send it to SSM Health Hospitals, PO Box 259840, Madison, WI 53725-9840, email ssmhealthintake@mrocorp.com, fax 610-879-3704, or call 833-588-5382.
7. Who do I call for hospital billing questions?
For hospital billing and customer-service questions, call 855-989-6789. You can also use SSM Health bill pay or MyChart when available.
8. How do I get a price estimate for care?
For a personalized price estimate, call 844-989-6292 or email price.estimates@ssmhealth.com. Have insurance information, the ordering physician, and CPT code or procedure name ready.
9. Does SSM Health offer financial assistance?
Yes. SSM Health offers financial assistance for qualifying patients and provides emergency care regardless of ability to pay. For questions, call 888-918-3512 or email financialaid@ssmhealth.com.
10. Is parking available at SSM Health St. Mary’s Hospital – Janesville?
Yes. Accessible parking is available near entrances, and complimentary valet parking is listed Monday-Friday from 6:30 am to 5:00 pm for those needing additional assistance. The hospital is also listed on the Janesville Transit System bus line.