Orlando Health South Seminole: Contact & Patient Info

Seminole County Patient Guide · Longwood ER · Lake Mary Hospital

Orlando Health South Seminole patient info: where to call now, Longwood ER, Lake Mary Hospital, records, billing, portal, parking, and maps

Orlando Health South Seminole Hospital is a legacy hospital name many patients still search for in Longwood. Current care routing has changed: the full-service hospital care moved to Orlando Health Lake Mary Hospital, while the Longwood campus now uses Orlando Health Emergency Room – Longwood for 24/7 emergency care.

This guide helps you avoid old phone numbers and wrong entrances. Use it to choose the correct location for emergency care, hospital admissions, medical records, billing, MyChart, outpatient services, maps, and patient support.

Longwood ER: 321-842-5650 Lake Mary Hospital: 407-767-1200 Open MyChart Maps & Directions

Emergency? Call 911 or go to the nearest emergency room. For the Longwood area, Orlando Health Emergency Room – Longwood is listed at 575 W State Rd 434, Longwood, FL 32750 and is open 24 hours. For full inpatient hospital services, Orlando Health Lake Mary Hospital is at 380 Rinehart Rd., Lake Mary, FL 32746.

Legacy name searched South Seminole Hospital

Use this name to understand the old Longwood campus, but verify current care routing before visiting.

Current Longwood ER Orlando Health ER – Longwood

575 W State Rd 434, Longwood, FL 32750. Phone: 321-842-5650.

Current hospital route Lake Mary Hospital

380 Rinehart Rd., Lake Mary, FL 32746. Main phone: 407-767-1200.

Medical records Orlando Health HIM

Request records through MyChart, online request, email, fax, mail, or walk-in locations.

Patient portal Orlando Health MyChart

Use for test results, appointments, medication refills, messages, bills, and health information access.

Best first action Choose the right site

ER care in Longwood; full hospital departments, admissions, surgery, labor/delivery, and inpatient services in Lake Mary.

Current status: Orlando Health South Seminole is now a routing question

The name still matters because many patients remember the Longwood hospital, but the correct destination depends on what you need now.

Orlando Health announced a plan to reimagine the South Seminole campus with a freestanding emergency department in Longwood and move comprehensive hospital services to Orlando Health Lake Mary Hospital. For a patient, that means the old “South Seminole Hospital” search should now be translated into two practical routes: Longwood ER for emergency care and Lake Mary Hospital for inpatient hospital services.

The Longwood ER page lists Orlando Health Emergency Room – Longwood at 575 W State Rd 434 and describes 24/7 emergency care, imaging, lab, major and minor emergency treatment, and transfer access to higher-level Orlando Health facilities when needed. Orlando Health Lake Mary Hospital is the current comprehensive acute-care hospital serving Seminole County, with a full-service ER, surgery, cardiovascular, orthopedics, women’s services, ICU, and medical/surgical services.

Do not rely on old South Seminole directions: If you have an appointment, surgery, lab, imaging order, ER need, medical-record request, or billing question, confirm whether you should use Longwood, Lake Mary, MyChart, or Orlando Health HIM before traveling.

Orlando Health South Seminole contact directory: current numbers to use

Use the number that matches your actual need rather than an old hospital listing.

Need	Current contact	Use it for
Emergency care in Longwood	Orlando Health ER – Longwood 321-842-5650 575 W State Rd 434, Longwood, FL 32750	Chest pain, broken bones, deep cuts, seizures, severe breathing trouble, serious allergic reactions, urgent imaging/lab needs, and ER triage.
Full hospital main number	Orlando Health Lake Mary Hospital 407-767-1200 380 Rinehart Rd., Lake Mary, FL 32746	Inpatient departments, admissions, surgery, ICU, women’s services, guest services, department transfers, and general hospital routing.
Lake Mary Emergency Department	321-842-0550	Emergency services at the Lake Mary Hospital campus.
Medical records	Orlando Health HIM Urgent records: 321-841-4449 Email: medicalrecords@orlandohealth.com Fax: 321-843-6411	Requesting copies, release forms, records sent to another provider, same-day processing questions, and MyChart record requests.
Lake Mary Medical Records department	407-767-5840	Department-specific Health Information Management routing for Lake Mary Hospital.
Billing	Lake Mary billing number listed by Orlando Health: 407-650-3800	Hospital bill questions, itemized statements, payment issues, insurance processing, and department transfer.
Scheduling	321-841-5274	Orlando Health scheduling questions when a provider order or appointment route is needed.

Best phone script: “I’m trying to route a former South Seminole Hospital question. Do I need Orlando Health ER – Longwood, Orlando Health Lake Mary Hospital, medical records, billing, outpatient scheduling, or MyChart support?”

Where should South Seminole patients go now?

Use this decision table for the most common patient needs.

Your need	Go / call here	What to confirm before relying on it
Emergency symptoms in Longwood	Orlando Health Emergency Room – Longwood	If symptoms are life-threatening, call 911. For ER questions, call 321-842-5650.
Inpatient hospital care, surgery, ICU, labor and delivery, or hospital admission	Orlando Health Lake Mary Hospital	Call 407-767-1200 for main hospital routing or the specific department.
Medical records from South Seminole / Orlando Health	Orlando Health Medical Records / HIM	Use MyChart, online request, email, fax, mail, or walk-in options. Ask which facility/date range should be listed.
Old bill, current bill, itemized statement, or insurance claim	Orlando Health billing / MyChart billing	Facility name, date of service, account number, insurance status, and whether the bill is hospital or physician billing.
Outpatient imaging, lab, rehab, specialist office, or pavilion visit	Check appointment paperwork and Orlando Health scheduling	Exact building, suite, address, entrance, arrival time, fasting instructions, and whether the appointment is in Longwood or Lake Mary.
Find old South Seminole inpatient information	Orlando Health HIM or Lake Mary main hospital	Former facility name, date of service, patient legal name, medical record number if known, and current records-release method.

Orlando Health Emergency Room – Longwood: 24/7 ER on the former South Seminole campus

This is the current emergency-care route for many people searching “South Seminole Hospital ER.”

Name

Orlando Health Emergency Room – Longwood.

Address

575 W State Rd 434, Longwood, FL 32750.

Phone

321-842-5650.

Hours

Open 24 hours.

Services listed

24/7 emergency care for adults and children, imaging, lab, major and minor emergency care, emergency physicians, and ambulance/air transport pathways to higher-level Orlando Health facilities when needed.

When to go to the ER

Go now or call 911

Chest pain, stroke signs, severe trouble breathing, loss of consciousness, seizure, serious allergic reaction, major trauma, severe burns, deep cuts, or sudden severe symptoms.

Bring if possible

Medication list, allergies, medical conditions, surgery history, primary care doctor, pharmacy information, insurance card, ID, and emergency contact details.

Expect triage

Orlando Health’s ER page explains that a triage nurse assesses severity, vital signs, medical history, allergies, and reason for visit so the most urgent patients are treated first.

Transfers may happen

If a higher level of care is needed, Orlando Health lists ambulance or air transport access to Orlando Health Orlando Regional Medical Center or Orlando Health Arnold Palmer Hospital for Children.

Life-threatening emergency: Do not call around for wait times if someone may be having a heart attack, stroke, severe allergic reaction, major trauma, or breathing emergency. Call 911.

Orlando Health Lake Mary Hospital: current full-service hospital route

Use Lake Mary Hospital when you need full hospital services that used to be associated with South Seminole.

Hospital address

380 Rinehart Rd., Lake Mary, FL 32746.

Main phone

407-767-1200.

Emergency department

321-842-0550.

Hospital type

Comprehensive acute-care hospital serving Seminole County, with medical/surgical services, cardiovascular care, orthopedics, women’s services, ICU, operating rooms, catheterization labs, interventional radiology, vascular lab, and full-service emergency department.

Use for

Admissions, inpatient care, surgery, labor and delivery, ICU, medical/surgical units, emergency department, imaging, lab, pharmacy, respiratory therapy, guest services, and department-specific routing.

Lake Mary routing script: “I used to go to South Seminole Hospital. I need help with ____. Should I come to Orlando Health Lake Mary Hospital at 380 Rinehart Rd., or should I use Orlando Health ER – Longwood?”

Medical records for South Seminole, Longwood ER, and Lake Mary Hospital

Use Orlando Health Health Information Management when you need copies, releases, records sent to a provider, or same-day processing questions.

Records method	What Orlando Health says	Best use
MyChart request	Orlando Health says existing MyChart users can log in, open Menu, scroll to My Record, and select Request Records.	Fastest route for many patients who already have portal access.
Online request form	Orlando Health offers a secure online records request tool that verifies identity with a photo ID image.	Use when you do not have MyChart or need a secure request workflow.
Paper release form	Complete all sections of the Patient Request for Protected Health Information form and hand sign it or include photo ID if not hand signed.	Use when paper authorization is required or you need to send records to another party.
Email	medicalrecords@orlandohealth.com.	Use only according to Orlando Health instructions and avoid unsecured personal health details unless directed.
Fax	321-843-6411.	Use for completed release forms or provider routing when fax is required.
Mail	Orlando Health, Health Information Management, 1414 Kuhl Ave., MP69, Orlando, FL 32806.	Use when mailing a signed request or supporting ID copy.
Urgent request help	Orlando Health lists Customer Service at 321-841-4449 after submitting an urgent request.	Use when records are needed quickly for another provider, appointment, or continuing care.

Records request tip: For old South Seminole records, include the former facility name, current Orlando Health facility if known, date of service, patient legal name, date of birth, medical record number if available, and the exact records needed.

Orlando Health MyChart patient portal

MyChart is the safest starting point for many patient tasks after South Seminole’s transition.

Manage health information

Orlando Health says MyChart gives secure access to personal health information from a computer, tablet, or mobile device.

Appointments and results

Use MyChart to manage appointments, access test results, request medication refills, and send messages when available.

Billing access

MyChart can be used for bill payment and billing-related portal tasks where available.

Record requests

Orlando Health’s records instructions include a MyChart pathway for requesting records and receiving PDFs electronically.

Portal warning: Do not use MyChart messages for a medical emergency. Call 911 or go to the ER.

Billing, estimates, and financial questions

Billing may depend on whether the service happened at old South Seminole, Longwood ER, Lake Mary Hospital, an outpatient pavilion, or a physician group.

Billing question	Best route	What to ask
I have an old South Seminole bill	Orlando Health billing / MyChart billing	Ask which facility name, account number, date of service, and department are tied to the bill.
I need an itemized statement	Billing department	Request itemized charges for the exact account and service date.
I need an estimate before scheduled care	Orlando Health estimates / scheduling / insurance	Ask for procedure code, facility name, provider name, expected location, and whether physician fees are separate.
ER bill from Longwood	Billing plus insurer	Ask what charges are facility, physician, imaging, lab, pharmacy, ambulance, or transfer-related.
Can I use financial assistance?	Orlando Health patient financial assistance	Ask about application, eligibility, documents, payment plans, charity care, and whether the account qualifies.

Billing script: “My statement may relate to South Seminole, Longwood ER, or Lake Mary Hospital. The account number is ____. Date of service is ____. Can you confirm the facility, department, insurance status, and itemized balance?”

Insurance and accepted-plan checks

Network status can differ by hospital, emergency physician group, outpatient department, specialist, anesthesia, imaging, lab, or date of service.

Check before scheduled care

Call the number on your insurance card and ask whether Orlando Health Lake Mary Hospital, the doctor, and any facility charges are in network.

ER benefits differ

Emergency care coverage is not the same as scheduled outpatient care. Ask your insurer how ER facility, physician, imaging, and lab claims process.

Ask about authorization

Imaging, surgery, therapy, scheduled admissions, and some outpatient procedures may need prior authorization.

Save documents

Keep appointment orders, referral numbers, authorization letters, estimates, EOBs, and receipts.

Insurance warning: A hospital can be in network while a specific physician group, lab, anesthesiology group, ambulance, or imaging service bills separately. Confirm each part before non-emergency care.

Visitors, patient rooms, and guest services

Visitor rules may vary by hospital, ER, unit, infection-control alerts, patient condition, and privacy status.

Visitor need	Best contact	What to ask
Visit a Lake Mary inpatient	Lake Mary Hospital main number: 407-767-1200	Current visitor hours, unit rules, photo ID, children visitor policy, ICU limits, and after-hours entrance.
Call a patient room	Main hospital switchboard	Whether the patient is listed in the directory and can receive calls. Privacy rules may limit confirmation.
Visit someone in the ER	Longwood ER or Lake Mary ER guest services	Current ER visitor rules, waiting area limits, support-person policy, and security check-in.
Surgery waiting room	Lake Mary surgery or guest services	Arrival time, waiting location, patient update process, and discharge pickup instructions.

Privacy note: Hospital staff may not confirm a patient’s location or condition by phone if the patient opted out of directory release or privacy rules prevent disclosure.

Parking and arrival tips for Longwood ER and Lake Mary Hospital

Use the correct campus address before driving.

Longwood ER arrival

Use 575 W State Rd 434, Longwood, FL 32750. Orlando Health’s ER page says patients and guests should use the East entrance under the portico labeled emergency entrance, with designated parking adjacent to the ER entrance.

Lake Mary Hospital arrival

Use 380 Rinehart Rd., Lake Mary, FL 32746. Call the department before scheduled appointments to confirm the entrance, parking lot, check-in desk, and arrival time.

Bring to ER

Medication list, allergies, medical conditions, surgeries, doctor contact, pharmacy, insurance card, ID, and emergency contact.

Mobility support

Ask the campus about wheelchair assistance, patient drop-off, accessible parking, and guest services before arrival if mobility is limited.

Outpatient services, labs, imaging, rehab, and specialists

Some Orlando Health outpatient services may still use Longwood-area addresses or former South Seminole wording in older paperwork.

Outpatient need	What to confirm	Why it matters
Lab or imaging order	Exact address, suite, fasting rule, appointment time, insurance authorization, and whether it is Longwood or Lake Mary.	Old South Seminole references may not match current building names.
Rehab appointment	Location, suite, therapist, referral/order, insurance authorization, parking, and arrival time.	Rehab and outpatient services can be in medical office space rather than the hospital itself.
Specialist visit	Physician office address, phone, practice name, building, suite, copay, referral, and MyChart check-in.	Physician profiles may list hospital affiliations or old campus names that are not the appointment entrance.
Scheduled surgery or procedure	Hospital, arrival entrance, check-in time, fasting instructions, medication instructions, driver requirement, and estimate.	Lake Mary Hospital is the current comprehensive hospital route for many services.

Appointment-check tip: Read the address from your appointment reminder, not only the provider’s profile. Then call the department if “South Seminole” appears on older documents.

Maps and directions: Longwood ER and Lake Mary Hospital

Use Longwood for the freestanding ER. Use Lake Mary for full hospital services.

Orlando Health Emergency Room – Longwood

575 W State Rd 434
Longwood, FL 32750
Phone: 321-842-5650
Open 24 hours

Use for 24/7 emergency care in Longwood and former South Seminole campus routing.

Orlando Health Lake Mary Hospital

380 Rinehart Rd.
Lake Mary, FL 32746
Main: 407-767-1200
ER: 321-842-0550

Use for full-service hospital care, admissions, surgery, women’s services, inpatient departments, and Lake Mary ER.

Official source checklist for Orlando Health South Seminole patient routing

Use these official pages to verify the current campus status, emergency department, Lake Mary Hospital routing, MyChart, records, billing, and maps.

Official source	What it verifies	When to use it
South Seminole campus reimagining	Orlando Health plan to close South Seminole Hospital, open Lake Mary Hospital, and anchor the Longwood campus with a freestanding emergency department.	Use to understand why the South Seminole name now needs routing clarification.
Orlando Health Emergency Room – Longwood	Longwood ER address, phone, 24-hour status, ER services, triage expectations, parking/entrance, and items to bring.	Use for emergency care in Longwood and current ER directions.
Orlando Health Lake Mary Hospital	Current hospital services, acute-care role, service lines, beds, ER, ICU, surgery, and women’s services.	Use for full hospital care and department planning.
Lake Mary Hospital contact directory	Main phone, emergency department, admitting, billing, HIM, radiology, lab, scheduling, guest services, and department numbers.	Use for department-specific calls.
Lake Mary map and directions	Lake Mary Hospital address and ER phone in the location map tool.	Use before driving to the hospital campus.
Orlando Health Patient Portal	MyChart access for appointments, test results, medication refills, bills, messages, and personal health information.	Use for routine patient portal tasks.
Medical records copies	MyChart request path, online records request, paper release form, email, fax, mail, and urgent records customer service number.	Use when requesting old South Seminole, Longwood ER, or Lake Mary Hospital records.
Medical Records overview	Copies, corrections, walk-in records service, and medical-record questions.	Use for HIM process overview.
FloridaHealthFinder profile	State facility profile history, South Seminole address, phone, and facility profile status context.	Use as a state facility-reference check, then confirm current care routing with Orlando Health.

Independent guide notice: This website is not Orlando Health, Orlando Health Lake Mary Hospital, Orlando Health Emergency Room – Longwood, a billing office, an emergency service, or a medical-records department. Always verify current care location, department phone, visitor policy, records process, and billing details directly with Orlando Health.

Orlando Health South Seminole FAQs

Common questions about South Seminole Hospital, the Longwood ER, Lake Mary Hospital, medical records, billing, MyChart, and current patient routing.

1. Is Orlando Health South Seminole Hospital still the main hospital in Longwood?

No. Orlando Health announced that South Seminole Hospital would close as hospital services moved to Orlando Health Lake Mary Hospital. Current Longwood emergency care is routed through Orlando Health Emergency Room – Longwood.

2. Where is Orlando Health Emergency Room – Longwood?

Orlando Health Emergency Room – Longwood is at 575 W State Rd 434, Longwood, FL 32750. The listed phone number is 321-842-5650, and the ER is open 24 hours.

3. Where did South Seminole Hospital services move?

Full hospital services are now routed to Orlando Health Lake Mary Hospital at 380 Rinehart Rd., Lake Mary, FL 32746. The main phone number is 407-767-1200.

4. What number should I call for the Longwood ER?

Call Orlando Health Emergency Room – Longwood at 321-842-5650. If the situation is life-threatening, call 911 immediately instead of waiting on a phone call.

5. What number should I call for Orlando Health Lake Mary Hospital?

The main number for Orlando Health Lake Mary Hospital is 407-767-1200. The Lake Mary emergency department number listed by Orlando Health is 321-842-0550.

6. How do I request old South Seminole medical records?

Use Orlando Health Health Information Management. Patients may request records through MyChart, the secure online request tool, a paper release form, email at medicalrecords@orlandohealth.com, fax at 321-843-6411, mail to Orlando Health HIM, or walk-in records locations.

7. Can I use MyChart for South Seminole or Orlando Health records?

Yes. Orlando Health MyChart is the patient portal used to access health information, manage appointments, view test results, request medication refills, pay bills, send messages when available, and request records.

8. Where should I go for inpatient care, surgery, or labor and delivery?

Use Orlando Health Lake Mary Hospital for full-service hospital care, including inpatient services, surgery, ICU, cardiovascular services, orthopedics, women’s services, labor and delivery, and the hospital emergency department.

9. Is the Longwood ER the same as Lake Mary Hospital?

No. Orlando Health Emergency Room – Longwood is a freestanding emergency department in Longwood. Orlando Health Lake Mary Hospital is the full acute-care hospital campus in Lake Mary.

10. What should I do if my paperwork still says South Seminole Hospital?

Call the phone number on the current Orlando Health appointment reminder or contact Orlando Health directly. Ask whether your visit, records, bill, or department has moved to Lake Mary Hospital, Longwood ER, MyChart, or another Orlando Health outpatient location.