NY Health and Hospitals: Address, Phone & Patient Info

by
Hospital System Guide · NYC Patient Information

NY Health and Hospitals address, phone numbers, hospitals, MyChart, medical records, billing, and patient information

NYC Health + Hospitals is New York City’s public health care system, serving patients across hospitals, Gotham Health centers, long-term care centers, correctional health services, and community-based care sites.

If you need care, the best starting number is 1-844-NYC-4NYC / 1-844-692-4692. Use it for appointments, new-patient routing, financial counseling, and help finding the correct NYC Health + Hospitals location.

Appointments: 844-692-4692 Central office: 50 Water St 11 hospitals MyChart portal
Call Appointments: 844-692-4692 Open MyChart Find a Location Medical Records
Medical emergency? Call 911 or go to the nearest emergency department. Do not use website forms, email, MyChart messages, or appointment lines for chest pain, stroke symptoms, severe breathing trouble, major injury, overdose, uncontrolled bleeding, or any life-threatening condition.
Official system name NYC Health + Hospitals

Public hospital and health care system serving New York City.

Main appointment line 844-692-4692

Also written as 1-844-NYC-4NYC.

Central office 50 Water Street

New York, NY 10004.

Patient portal MyChart

Appointments, test results, notes, bills, refills, and messages.

Medical records 866-390-7404

Hospital records help line; MyChart is the fastest record request route.

Billing questions 844-692-4692

Billing advisors, itemized bills, payment plans, and financial assistance routing.

About NYC Health + Hospitals

NYC Health + Hospitals is the public health system serving New York City patients across all five boroughs.

People usually search “NY Health and Hospitals” when they need one of four things: a hospital address, the appointment phone number, MyChart access, or help with billing and records. The important point is that NYC Health + Hospitals is a system, not one single building.

The central office is at 50 Water Street, New York, NY 10004, but patients usually need a facility-specific hospital, Gotham Health center, long-term care center, or outpatient department. For medical appointments, use 844-692-4692 or the official location finder.

Quick route: For a new appointment, call 844-692-4692. For medical records, use MyChart first or call 866-390-7404. For billing, use MyChart or call 844-692-4692. For urgent medical danger, call 911.

NYC Health + Hospitals contact directory

Use the right contact path so your call is routed to appointments, records, billing, financial help, or the correct facility.

Need Phone or link Best use
Appointments 1-844-692-4692 New appointments, follow-up visit routing, specialty appointment help, and location routing.
MyChart mychart.nychealthandhospitals.org View results, notes, appointments, bills, balances, prescription refill requests, and record access.
Hospital medical records 866-390-7404 Hospital record requests, release forms, and help when MyChart is not enough.
Billing questions 844-692-4692 Itemized bills, insurance billing, payment plans, balances, and billing advisor support.
Financial counseling 844-692-4692, option 3 when prompted No- or low-cost insurance enrollment help and financial assistance screening.
Locations Official location finder Find hospitals, Gotham Health clinics, post-acute care, long-term care, and correctional health contacts.
Patient or guest concern Patient & Guest Relations Compliments, complaints, safety concerns, policy questions, and help communicating with departments.
Central office 50 Water St., New York, NY 10004 Corporate, public authority, legal, press, procurement, volunteering, FOIL, and administrative matters.
Do not send urgent symptoms through MyChart. Secure messages are useful for routine care questions, but they are not emergency communication. For emergency symptoms, call 911 or go to an emergency room.

NYC Health + Hospitals hospital addresses and phone numbers

Use this directory when you need the correct hospital address, general phone number, or appointment line.

Hospital Address General phone Appointments
NYC Health + Hospitals/Bellevue 462 First Avenue, New York, NY 10016 212-562-1000 844-692-4692
NYC Health + Hospitals/Elmhurst 79-01 Broadway, Elmhurst, NY 11373 718-334-4000 844-692-4692
NYC Health + Hospitals/Harlem 506 Lenox Avenue, New York, NY 10037 212-939-1000 844-692-4692
NYC Health + Hospitals/Jacobi 1400 Pelham Parkway South, Bronx, NY 10461 718-918-5000 844-692-4692
NYC Health + Hospitals/Kings County 451 Clarkson Avenue, Brooklyn, NY 11203 718-245-3131 844-692-4692
NYC Health + Hospitals/Lincoln 234 East 149th Street, Bronx, NY 10451 718-579-5000 844-692-4692
NYC Health + Hospitals/Metropolitan 1901 First Avenue, New York, NY 10029 212-423-6262 844-692-4692
NYC Health + Hospitals/North Central Bronx 3424 Kossuth Avenue, Bronx, NY 10467 718-519-5000 844-692-4692
NYC Health + Hospitals/Queens 82-68 164th Street, Queens, NY 11432 718-883-3000 844-692-4692
NYC Health + Hospitals/South Brooklyn Health, Ruth Bader Ginsburg Hospital 2601 Ocean Parkway, Brooklyn, NY 11235 718-616-3000 844-692-4692
NYC Health + Hospitals/Woodhull 760 Broadway, Brooklyn, NY 11206 718-963-8000 844-692-4692
Hospital-specific departments: Patient information, medical records, patient relations, pharmacy, radiology, clinics, and specialty departments may have separate numbers. Use the hospital’s official contact page or call the general hospital number if you need a department-specific transfer.

How to make an appointment with NYC Health + Hospitals

Use the appointment line when you are a new patient, need a primary care visit, need a specialist, or need help finding the correct facility.

Call 844-692-4692. Tell the representative whether you need primary care, pediatrics, women’s health, behavioral health, dental, specialty care, follow-up care, or a hospital clinic.
Give your borough or preferred neighborhood. NYC Health + Hospitals has hospitals, Gotham Health centers, and other facilities across the five boroughs. Location matters for routing.
Have your insurance card ready. If you have insurance, use the name on the card and member ID. If you do not have insurance, ask for financial counseling before the visit.
Ask what to bring. For a first visit, bring photo ID if available, insurance card if available, medications, prior records, referral paperwork, discharge instructions, and any appointment letter.
Use MyChart for follow-ups. Existing patients can often view appointments, message the care team, pay bills, request refills, and review test results through MyChart.
No insurance? Before your appointment, call 844-692-4692 and ask for a financial counselor. Financial counseling can help with insurance enrollment or financial assistance screening.

NYC Health + Hospitals MyChart patient portal

MyChart is the main online tool for patients who receive care at NYC Health + Hospitals.

Health information

View test results, visit summaries, treatment plans, medication information, and doctor’s notes when they are released to your account.

Appointments and messages

View appointment details, receive reminders, and send routine secure messages to your care team when the issue is not urgent.

Billing and payments

View balances, pay bills, track payments, and manage payment plans from the billing area when available.

Prescription refills

Request eligible medication refills from the portal instead of calling, depending on your provider and prescription status.

Login page
Mobile app setup
Download the MyChart app, search for “MyChart,” and select NYC H + H from the organization list.
Best for
Test results, notes, visit summaries, bills, balances, prescription refills, records requests, and non-urgent messages.
Not for
Emergencies, life-threatening symptoms, active labor concerns, severe pain, acute injury, or urgent medical decisions.

Medical records and health information requests

Patients have the right to request health information from care received at NYC Health + Hospitals facilities.

Try MyChart first. Requesting your record through MyChart is usually the fastest option and can deliver records directly into your account.
Use written authorization when sending records elsewhere. If records must be sent to a doctor, hospital, attorney, court, insurance company, school, or another third party, you may need a written authorization.
Call the records help line when needed. For NYC Health + Hospitals hospital records, call 866-390-7404.
Ask for the exact item. Say whether you need a discharge summary, operative report, lab report, imaging report, full chart, immunization record, billing record, or itemized bill.
Allow extra time for older or complex requests. Older records, imaging, psychiatric records, records involving minors, legal requests, and third-party authorizations can require more review.
Privacy note: Do not email sensitive records unless the hospital gives you a secure method. Use MyChart, official forms, verified fax numbers, or the records office instructions.

Billing, itemized bills, estimates, and payment plans

NYC Health + Hospitals billing may include hospital or facility charges and professional/provider charges, depending on the care you received.

Billing need Best route What to ask
Pay a bill MyChart, online payment, phone payment, mail, or in-person payment at a facility Confirm account number, guarantor name, date of service, balance, and whether the bill is hospital or provider-related.
Itemized bill MyChart or Billing Inquiry Advisor at 844-692-4692 Request a detailed or itemized bill for a specific date of service.
Payment plan MyChart billing tab or Billing Inquiry Advisor Ask whether you can update an existing plan or add a new balance to your payment arrangement.
Insurance question Billing Advisor and insurance company Ask whether insurance was billed, what was denied, and whether the balance is patient responsibility.
Estimate before care Estimates through NYC Health + Hospitals billing resources Request an estimate if uninsured or if your insurance is not accepted by NYC Health + Hospitals.
Financial hardship Financial counselor or MyChart financial assistance Ask about insurance enrollment, NYC Care, Medicaid, financial assistance, and required documents.
Billing phone: Call 844-692-4692 for billing questions, payment support, itemized bills, and payment-plan help. MyChart may show the most current account balance.

Financial assistance, insurance help, and documents to prepare

NYC Health + Hospitals offers financial counseling and financial assistance screening for eligible patients.

Proof of identity

Examples can include a driver’s license, non-driver ID, IDNYC, passport, foreign ID, green card, work permit, naturalization certificate, school ID, birth certificate, EBT card, or other accepted ID.

Proof of income

Examples can include recent pay stubs, employment letter, pension, SSI, unemployment assistance award letter, or other income documentation.

Proof of address

Examples can include a postmarked envelope, utility bill, rent agreement, mortgage statement, or other current address documentation.

How to apply

Use MyChart under the billing area for financial assistance or ask for a financial counseling appointment by calling the appointment line.

If you do not have every document: Still ask for help. Financial counselors can explain what documents are needed, what alternatives may be accepted, and whether insurance or financial assistance is available.

Patient and Guest Relations

Use Patient and Guest Relations when you have a concern, complaint, compliment, safety issue, communication issue, or question about patient rights.

Use for
Concerns about care, safety, communication, visitor issues, staff interactions, disability access, language assistance, or policy questions.
Start locally
Contact the Patient and Guest Relations office at the hospital or health center where care was received.
What to provide
Patient name, date of birth, date of service, facility name, department, description of the issue, and best contact number.
Urgent safety issue
Tell staff immediately while you are at the facility. If there is active medical danger, use emergency care rather than a complaint form.
Patient rights: NYC Health + Hospitals publishes patient rights, patient responsibilities, language access, medical record access, billing resources, and complaint-routing information for patients and visitors.

Before your visit: documents, check-in, language help, and transportation

Prepare before your visit to reduce delays at registration, billing, pharmacy, records, and discharge.

Bring or prepare Why it matters Tip
Photo ID if available Helps registration confirm your identity. Ask registration what alternatives are accepted if you do not have ID.
Insurance card if you have one Helps verify coverage and billing. If uninsured, ask for financial counseling before or during the visit.
Medication list Helps clinicians avoid medication errors and interactions. Include prescription drugs, over-the-counter medicine, vitamins, and allergies.
Prior records Helpful for specialists, surgery, imaging, pregnancy care, chronic disease care, and second opinions. Use MyChart or ask your prior provider to send records securely.
Referral or authorization Some insurance plans require it for specialists or procedures. Call your insurance plan before the visit if you are unsure.
Language or accessibility needs Hospitals can arrange communication assistance and accommodations. Tell appointment staff before the visit when possible.

Emergency departments, urgent care, and when to call 911

NYC Health + Hospitals has emergency departments at its acute-care hospitals, but emergencies should not wait for an appointment.

Call 911

Call 911 for chest pain, stroke symptoms, major trauma, severe breathing problems, overdose, serious bleeding, loss of consciousness, or any life-threatening situation.

Go to an emergency room

Use the nearest emergency department when urgent symptoms require immediate hospital evaluation.

Use appointments for non-emergency care

Call 844-692-4692 for primary care, specialty clinics, follow-ups, routine testing, and non-urgent care.

Use MyChart for routine follow-up

Use MyChart for non-urgent messages, results, refill requests, bills, and record access after care.

Do not drive yourself if unsafe. If you may pass out, cannot breathe normally, have stroke symptoms, have serious bleeding, or feel medically unsafe, call 911.

Gotham Health centers, long-term care, and other NYC Health + Hospitals locations

Not every NYC Health + Hospitals location is a hospital. The system also includes Gotham Health community centers and long-term care centers.

Location type Use it for How to start
Hospitals Emergency care, inpatient care, labor and delivery, surgery, specialty clinics, imaging, labs, and hospital-based outpatient departments. Use the hospital table above, the official location finder, or call 844-692-4692.
Gotham Health centers Primary care, pediatrics, women’s health, behavioral health, dental, chronic disease care, and neighborhood-based outpatient care. Call 844-692-4692 or use the location finder by ZIP code or borough.
Post-acute and long-term care centers Skilled nursing, rehabilitation, long-term care, and post-hospital recovery services. Use the location finder or call the facility listed for long-term care appointments.
Correctional Health Services Health services connected to NYC correctional settings. Use official correctional health channels; public appointment routing is different from ordinary outpatient care.
NYC Care Health care access program for New Yorkers who cannot afford or are ineligible for health insurance. Ask appointment staff or a financial counselor if NYC Care may fit your situation.

NYC Health + Hospitals map and location help

Use the central office map for administrative reference and the official location finder for patient care locations.

Central office

NYC Health + Hospitals
50 Water Street
New York, NY 10004

Use the central office address for administrative matters. For patient care, use the hospital or clinic address where your appointment is scheduled.

Find the right care site

Search the official location finder by ZIP code, address, borough, and facility type before traveling to a hospital or clinic.

Facility hours, department hours, parking, entrances, and appointment rules can vary by location. Confirm details before your visit.

Official source checklist for this NY Health and Hospitals guide

Use official pages to confirm facility details because phone numbers, department hours, billing rules, and patient access instructions can change.

Official source What it verifies When to use it
NYC Health + Hospitals Contact Central office address, system contact categories, administrative routing, and system identity. Use for corporate, legal, press, FOIL, volunteer, referral, procurement, and website issues.
Locations Hospitals, Gotham Health centers, long-term care centers, addresses, appointment numbers, and general phone numbers. Use before traveling to any facility.
Make an Appointment Appointment phone number and financial counselor routing. Use for new visits, follow-ups, specialists, and insurance help before an appointment.
MyChart Portal functions, notes, bills, payments, refill requests, mobile app setup, appointments, and results. Use for online patient account tasks.
Medical Records Health information access, MyChart record requests, third-party authorization, and records help. Use when requesting records, releasing information, or sending records to another party.
Patient Billing Questions Billing advisor support, hospital and provider billing, MyChart billing messages, and financial counselor routing. Use when you receive a bill or need account help.
Make a Payment Online, MyChart, phone, mail, and in-person payment options plus payment-plan routing. Use when paying a bill or setting up a payment plan.
Financial Assistance Documents for identity, income, address, MyChart financial assistance, and application options. Use if uninsured, underinsured, or unable to pay a bill.
Patient & Guest Relations Patient and family concern routing, complaints, compliments, and help communicating with departments. Use for care concerns and facility-level support.
Patients & Visitors Patient rights, language services, medical records, payment resources, and visitor-related information. Use before or after care when you need patient policy guidance.
Independent guide notice: This page is not NYC Health + Hospitals, not a hospital department, not a billing office, and not a medical advice service. Always confirm appointments, locations, bills, records, insurance, and emergency instructions with official NYC Health + Hospitals sources.

NY Health and Hospitals FAQs

Common patient questions about NYC Health + Hospitals addresses, phone numbers, appointments, MyChart, medical records, billing, financial assistance, and hospital locations.

1. What is the main phone number for NYC Health + Hospitals appointments?
The main appointment number is 1-844-NYC-4NYC, also written as 1-844-692-4692. Use it for new appointments, follow-up visits, specialist routing, and help finding a care location.
2. What is the main address for NYC Health + Hospitals?
The central office address is 50 Water Street, New York, NY 10004. Patients should use the address of the specific hospital, Gotham Health center, or clinic where their appointment is scheduled.
3. How many hospitals are in NYC Health + Hospitals?
The official location page lists 11 hospitals. The system also includes Gotham Health centers, long-term care centers, correctional health services, and other care locations.
4. How do I access NYC Health + Hospitals MyChart?
Go to the NYC Health + Hospitals MyChart login page or use the MyChart mobile app. In the app, select NYC H + H as the organization. MyChart can show appointments, results, notes, bills, balances, payment options, refill requests, and records access.
5. How do I request medical records from NYC Health + Hospitals?
Use MyChart first because it can deliver records directly into your account. For NYC Health + Hospitals hospital records help, call 866-390-7404. Some third-party releases may require written authorization.
6. Who do I call for NYC Health + Hospitals billing questions?
Call 844-692-4692 or use MyChart billing tools. You can ask about itemized bills, payment plans, insurance billing, current balances, and financial counselor routing.
7. Can I get care at NYC Health + Hospitals if I do not have insurance?
Yes, you can ask for financial counseling, insurance enrollment help, NYC Care information, or financial assistance screening. Call 844-692-4692 and ask for help before or during your appointment.
8. Are NYC Health + Hospitals bills paid through MyChart?
Yes, MyChart can be used to view balances, pay bills, track payments, and manage certain payment plans. You may also pay by phone, mail, or in person at a NYC Health + Hospitals facility.
9. Which NYC Health + Hospitals location should I visit?
Use the official location finder or call 844-692-4692. The best location depends on your borough, insurance, appointment type, medical need, and whether you need emergency, primary, specialty, or long-term care.
10. Is MyChart safe for emergency symptoms?
No. MyChart is for routine patient account tasks and non-urgent communication. For chest pain, stroke symptoms, serious breathing trouble, severe injury, overdose, or life-threatening symptoms, call 911 or go to the nearest emergency department.