Mon General Hospital: Address, Phone & Patient Info

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Hospital Guide · Morgantown WV · Formerly Mon General

Mon General Hospital address, phone numbers, emergency department, patient portal, medical records, and visitor information

Mon General Hospital is now widely known as Mon Health Medical Center, a general acute-care hospital in Morgantown, West Virginia. The main campus is located at 1200 J.D. Anderson Drive, Morgantown, WV 26505.

Use this guide for the main phone number, emergency department contact, patient information, medical records, MyMonHealth portal access, billing, visiting guidance, services, parking, maps, and the best official pages to check before a visit.

Call Main: 304-598-1200 Emergency Dept: 304-598-1460 Official Contact Page Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department if symptoms are serious or life-threatening. For Mon Health Medical Center’s Emergency Department phone directory listing, call 304-598-1460. For the hospital operator and patient information, call 304-598-1200.
Current name Mon Health Medical Center

Often still searched as Mon General Hospital.

Address 1200 J.D. Anderson Dr

Morgantown, WV 26505.

Main number 304-598-1200

Hospital operator and patient information.

Emergency Department 304-598-1460

Use 911 for immediate life-threatening emergencies.

Patient portal MyMonHealth

Online access to selected portions of your medical record.

Medical records 304-598-1375

Health Information Management and release-of-information requests.

About Mon General Hospital / Mon Health Medical Center

What most people call Mon General Hospital is the Morgantown hospital now branded as Mon Health Medical Center.

Mon Health Medical Center is the flagship hospital of Mon Health and serves patients in Morgantown, Monongalia County, and North Central West Virginia. The hospital traces its history through Monongalia County Hospital and Mon General Hospital before becoming Mon Health Medical Center.

The campus provides emergency care, inpatient services, surgical services, imaging, laboratory services, women’s health, birth center services, heart and vascular care, cancer services, orthopedics, endoscopy, wound care, pulmonary care, urology, gastroenterology, and other specialty services through Mon Health locations and providers.

Name note: If a bill, old record, insurance listing, or family member says “Mon General,” search and call under Mon Health Medical Center for the current official hospital information.

Mon General Hospital phone directory and contact numbers

Use the main number for general routing, but call the right department when you already know what you need.

Department or need Phone Use it for
Main hospital number 304-598-1200 Hospital operator, general questions, routing, and patient information.
Patient Information 304-598-1200 Ask about patient-room routing and general patient-information questions allowed by privacy rules.
Emergency Department 304-598-1460 Emergency Department department line. Call 911 for immediate emergencies.
Medical Records / HIM 304-598-1375 Records requests, release of information, record amendments, and HIM questions.
Medical Records fax 304-598-1399 Faxing records-related forms or documents when instructed by HIM.
Patient Accounting 304-598-1560 Billing, payment-policy questions, balances, insurance questions, and financial-assistance routing.
Outpatient Lab 304-598-1250 Lab location, outpatient test questions, and lab-service routing.
Radiology scheduling 304-285-2250 Scheduling imaging exams such as radiology or women’s imaging services.
Radiology questions 304-598-1280 Questions for Radiology Services after an exam is scheduled or ordered.
Pastoral & Spiritual Care 304-598-1952 Spiritual-care support for patients and families.
Security / Lost & Found 304-285-6664 Lost items, safety, security, and campus assistance.
Portal technical support 877-621-8014 Trouble logging in to MyMonHealth.
Portal information questions 304-598-1376 Questions about portal information or functionality.
Calling tip: Have the patient’s full legal name, date of birth, visit date, department, physician name, and account or medical-record number ready. Privacy rules may limit what staff can share by phone.

Emergency Department and urgent care guidance

Use emergency services when symptoms are serious. A web page should not delay urgent care.

Call 911 for emergencies

Call 911 for chest pain, stroke symptoms, severe bleeding, trouble breathing, major trauma, poisoning, seizure, or other life-threatening symptoms.

Emergency Department number

The Mon Health Medical Center phone directory lists the Emergency Department at 304-598-1460.

Bring essentials

Bring ID, insurance card, medication list, allergy list, advance directives if relevant, and emergency-contact information.

After-hours medical questions

If symptoms are not life-threatening, call your physician’s office, nurse line, urgent care, or the hospital operator for routing guidance.

Do not wait online: If you are unsure whether symptoms are dangerous, call emergency services or seek immediate in-person care.

MyMonHealth patient portal

The MyMonHealth portal gives patients secure online access to selected portions of their Mon Health Medical Center health information.

Open the MyMonHealth portal page. Use the official Mon Health Medical Center portal page or the portal login link from MonHealth.com.
Self-enroll or ask registration/HIM staff. Mon Health states patients can self-enroll online or have an account created at HIM or registration locations.
Use your legal name and email address. The portal sign-up guidance says legal name and email are needed for self-enrollment.
Check results and visit documents. Portal information can include lab results, radiology reports, discharge documents, patient instructions, medications, allergies, immunizations, health issues, and advance directives.
Call support if login fails. For login difficulty, call 877-621-8014. For questions about portal information or functionality, call 304-598-1376.
Portal privacy note: MyMonHealth is not the same as a full legal medical-record request. Use Health Information Management when you need complete records, radiology images, formal release, or records sent to another provider.

Medical records and Health Information Management

Medical-record requests are handled through Mon Health’s Health Information Management and release-of-information process.

Records phone
Records fax
304-598-1399
Release email
MHS-ROI@VandaliaHealth.org
HIM office note
The official records page states the HIM office moved to 1224 Pineview Drive.
Business hours
Monday through Friday, 8:00 AM to 3:30 PM, closed on holidays.
Processing time
Mon Health says requests may be completed in 3–5 business days when possible, but can take up to 30 days as allowed by law.
Records request tip: Include the patient’s legal name, date of birth, visit dates, requested records, where records should be sent, your ID documents if required, and whether the request is for yourself, another provider, legal use, insurance, disability, or continuing care.

Visiting hours, patient information, and hospital stay support

Visitor rules can change by unit, nurse discretion, patient condition, infection-control needs, and hospital policy.

Visitor or patient need What Mon Health provides What to confirm
Patient information Phone directory lists Patient Information through the main number, 304-598-1200. Patient privacy, room number availability, patient consent, and unit restrictions.
Visiting hours Care Compass guidance lists limited visiting windows and says visitation depends on nurse discretion and patient condition. Current unit-specific hours before arrival, especially ICU, maternity, surgery, or isolation units.
Care updates Care Compass asks families to appoint a spokesperson to receive patient-condition information. Who is authorized to receive updates and when unit staff prefer calls.
Dining and amenities Patients & Visitors resources include dining services, gift shop, Wi-Fi, spiritual care, local hotels, and send-a-care-card options. Current hours and availability on the hospital website or by phone.
Preparing for surgery Patients & Visitors links include preparing for surgery and registration resources. Arrival time, fasting instructions, medication instructions, driver requirement, and insurance authorization.
Best before visiting: Call 304-598-1200, ask for the unit or patient information, and confirm current visitor rules before driving to the hospital.

Hospital services and specialty care

Mon Health Medical Center offers hospital-based care and specialty services across several service lines.

Emergency & inpatient care

Emergency department services, inpatient hospital care, hospitalist services, laboratory testing, pharmacy, and diagnostic imaging.

Heart & vascular

Cardiology, cardiac care, cardiac rehabilitation, cardiothoracic surgery, vein treatment, and vascular-related care through Mon Health services.

Surgery & endoscopy

General surgery, endoscopy, outpatient surgery, robotic surgery, gynecologic surgery, and other surgical services.

Women’s health & birth center

Obstetrics and gynecology, Hazel Ruby McQuain Birth Center, gynecologic surgery, women’s imaging, and related women’s healthcare services.

Cancer and specialty care

Cancer center, oncology, dermatology, gastroenterology, neurology, pulmonary care, rheumatology, urology, and other specialty clinics.

Imaging, lab, rehab & wound care

Radiology, women’s imaging, laboratory services, cardiac rehab, pulmonary rehab, sleep center, wound care, and related support services.

Doctor search note: Use Mon Health’s official Find a Physician or specialty pages for current doctors, clinic locations, referral forms, and appointment instructions. Do not rely on old printed directories for current provider availability.

Appointments, registration, and test scheduling

Hospital departments, specialty offices, imaging, and clinics may use different scheduling numbers.

Start with the right department. Use the main hospital number for general routing, but call a specialty office or scheduling line when the official service page provides one.
Have your order or referral ready. Imaging, labs, surgery, and specialist appointments may require a physician order, referral, preauthorization, or insurance information.
Confirm location and entrance. Some Mon Health services are on the main hospital campus, while others are in Mon Health Medical Park or specialty clinic buildings.
Ask about preparation instructions. Imaging, endoscopy, surgery, and lab tests may require fasting, medication holds, arrival time, driver arrangements, or paperwork.
Bring identification and insurance. Bring photo ID, insurance card, medication list, allergies, referral/order, prior records, and payment method if a copay is due.

Billing, financial assistance, and surprise-billing protections

Billing questions are separate from medical-record questions and appointment questions.

Billing need Best route What to prepare
Ask about a hospital bill Patient Accounting: 304-598-1560 Account number, patient name, date of service, insurance EOB, and payment plan questions.
Pay a bill online Use the official Mon Health bill-pay link from MonHealth.com. Account number, payment method, date of service, and statement amount.
Financial assistance Use Billing and Financial Assistance resources or ask Patient Accounting. Income documents, insurance status, household information, and bill details.
Surprise billing concern Review the No Surprise Billing Notice and contact billing. Provider names, insurance network status, EOB, bill copy, and service date.
Price estimate or standard charges Use official shoppable services or standard charges resources. Procedure name, CPT code if known, insurance plan, deductible status, and provider order.
Billing caution: Hospital bills, physician bills, anesthesia, radiology, pathology, emergency care, and lab charges may arrive separately. Ask Patient Accounting if you are unsure which bill you received.

Parking, entrances, and arrival tips

Plan extra time for campus navigation, registration, and department-specific entrances.

Main campus arrival

Use 1200 J.D. Anderson Drive, Morgantown, WV 26505 for the main hospital campus. Follow hospital signs once on campus.

Emergency Department parking

For emergency care, follow Emergency Department signage. Do not delay emergency care to find a specific parking lot.

Imaging and surgery entrances

Official service pages may give specific entrance instructions for radiology, women’s imaging, endoscopy, and surgery areas.

Assistance on arrival

If mobility is limited, call ahead or ask hospital staff at the entrance for wheelchair or wayfinding assistance.

Arrival checklist: Bring ID, insurance card, appointment confirmation, doctor’s order, medication list, allergies, medical devices, and a support person if your procedure requires a driver.

Mon General Hospital map and location

The current official name is Mon Health Medical Center. Use this map for the Morgantown campus.

Mon Health Medical Center

1200 J.D. Anderson Drive
Morgantown, WV 26505
Main: 304-598-1200
Emergency Department: 304-598-1460

Use the official hospital website for current parking, entrance, department, and visitor instructions before your visit.

Before you drive

  • Confirm the department, entrance, and appointment time.
  • Use 911 for immediate emergencies.
  • Call the main number for patient information and operator routing.
  • Check unit-specific visitor rules before arriving.
  • Ask whether the service is on the hospital campus or in a Mon Health Medical Park location.

Mon General Hospital FAQs

Common questions about Mon General Hospital, now Mon Health Medical Center, in Morgantown, West Virginia.

1. What is Mon General Hospital called now?
Mon General Hospital is now commonly branded as Mon Health Medical Center. Many patients, families, and older records may still use the Mon General name.
2. What is the address for Mon General Hospital?
The main campus address is 1200 J.D. Anderson Drive, Morgantown, WV 26505.
3. What is the main phone number for Mon Health Medical Center?
The main hospital number and patient-information routing number is 304-598-1200.
4. What is the Emergency Department phone number?
The official phone directory lists the Emergency Department at 304-598-1460. For immediate life-threatening symptoms, call 911 instead of waiting on a department call.
5. How do I access the Mon Health patient portal?
Use the MyMonHealth patient portal page on the official Mon Health website. You can self-enroll or ask HIM or registration staff for help creating a portal account.
6. How do I request medical records from Mon Health Medical Center?
Use the official Medical Records page or contact Health Information Management at 304-598-1375. The records fax number is 304-598-1399, and release-of-information email is MHS-ROI@VandaliaHealth.org.
7. What number should I call for a hospital bill?
For billing and patient accounting questions, call Patient Accounting at 304-598-1560 or use the official Mon Health bill-pay and financial-assistance resources.
8. Does Mon Health Medical Center have a patient information line?
Yes. The phone directory lists Patient Information through the main number, 304-598-1200. Privacy rules may limit what can be shared over the phone.
9. What services does Mon Health Medical Center provide?
Services include emergency care, inpatient care, surgical care, heart and vascular services, cancer care, birth center services, women’s imaging, radiology, laboratory services, endoscopy, orthopedics, pulmonary care, urology, gastroenterology, wound care, and other specialty services.
10. Should I search Mon General or Mon Health Medical Center?
Search both if needed, but use Mon Health Medical Center for the current official hospital name, address, phone directory, patient portal, billing, medical records, and services.