Kent General Hospital: Address, Phone & Patient Info

Hospital Guide · Dover DE · Kent General / Bayhealth Kent Campus

Kent General Hospital address, phone, emergency care, visiting hours, parking, patient portal, medical records, billing, and map

Kent General Hospital is the historic name many people still use for Bayhealth Hospital, Kent Campus in Dover, Delaware. The current official hospital listing uses the Bayhealth Kent Campus name.

The hospital is located at 640 S. State St., Dover, DE 19901. The main hospital phone number is 302-674-4700. The Kent Campus Emergency and Trauma Center is listed separately at 625 South Governors Ave. with phone 302-744-7121.

Current name: Bayhealth Hospital, Kent Campus 640 S. State St. Dover, DE 19901 Main: 302-674-4700 Emergency: 302-744-7121

Call Main Hospital Call Emergency Center Bayhealth MyChart Map & Parking

Medical emergency? Call 911 or go to the nearest emergency department. Bayhealth says emergency patients should call 911 or go to the nearest emergency department for symptoms such as chest pain, stroke signs, major injury, severe breathing trouble, burns, head or neck injury, fainting, or severe abdominal pain.

Current official name Bayhealth Hospital, Kent Campus

“Kent General Hospital” is an older name still commonly used by local patients.

Main hospital address 640 S. State St.

Dover, DE 19901.

Main hospital phone 302-674-4700

Use for hospital operator, department routing, patient information, and general questions.

Emergency address 625 South Governors Ave.

Dover, DE 19901. Follow signs for Emergency and Trauma Center.

Emergency phone 302-744-7121

Use for Emergency and Trauma Center contact. Use 911 for immediate emergencies.

Visitor hours 8 a.m.–8 p.m.

Bayhealth inpatient visitation policy lists this for Kent and Sussex campuses; unit rules can vary.

Kent General Hospital overview: current name and location

Patients often search “Kent General Hospital,” but the current official Bayhealth listing is Bayhealth Hospital, Kent Campus in Dover.

Bayhealth’s history page says Kent General Hospital was incorporated in 1925 and opened in 1927. Today, the Dover hospital is part of Bayhealth’s central and southern Delaware health system and is officially listed as Bayhealth Hospital, Kent Campus.

Use the main hospital address, 640 S. State St., for general navigation, inpatient visits, main hospital services, and operator routing. Use the separate Emergency and Trauma Center address, 625 South Governors Ave., for emergency department navigation.

Simple routing rule: Main hospital: 302-674-4700. Emergency and Trauma Center: 302-744-7121. MyChart support: 302-744-7196. Health Information Services for Kent Campus records: 302-744-7041.

Important phone numbers and contact routes

Use the right contact path for faster help with patient rooms, emergency questions, medical records, bills, portal access, and complaints.

Need	Phone / route	Best use
Main hospital	302-674-4700	Hospital operator, department routing, patient-room connection, campus questions, and general information.
Emergency and Trauma Center	302-744-7121	Emergency department contact. For active emergencies, call 911 or go to the nearest emergency department.
MyChart Service Desk	302-744-7196	Help with Bayhealth MyChart portal access, login, proxy access, or portal-related questions.
Medical records / Health Information Services	302-744-7041	Kent Campus medical record-copy questions after discharge or treatment.
Medical records fax	302-430-5585	Bayhealth medical record release letters or requests when faxing is required.
Billing / financial assistance	Bayhealth billing page	Bills, insurance processing, payment plans, financial assistance, and statement questions.
Patient advocacy	Patient Advocacy	Care concerns, grievances, patient rights questions, and help resolving hospital-service issues.

Call script: “I’m calling about Bayhealth Hospital, Kent Campus. I know it as Kent General. I need help with _____. The patient’s name is _____, date of birth is _____, and the date of service is _____.”

Emergency and Trauma Center at Kent Campus

Bayhealth lists the Kent Campus Emergency and Trauma Center at 625 South Governors Ave. in Dover and describes it as a Level III Trauma Center with a 24-hour trauma team and emergency room.

Go now or call 911

Use emergency care for chest pain, stroke symptoms, severe shortness of breath, major injury, head or neck injury, loss of consciousness, major burns, severe abdominal pain, broken bones, or other serious symptoms.

Emergency address

Bayhealth Emergency and Trauma Center, Kent Campus is listed at 625 South Governors Ave., Dover, DE 19901. Follow Emergency signage, not only the main hospital entrance.

What to bring if safe

Bring photo ID, insurance card, medication list, allergies, recent discharge papers, recent test results, and emergency contacts when possible.

Security and overnight ID

Bayhealth says ID will be requested at all times in the Emergency and Trauma Center and overnight in the rest of the hospital for patient security.

Stroke and heart attack warning: Do not drive yourself if you may be having a stroke, heart attack, severe breathing problem, seizure, dangerous allergic reaction, overdose, or severe trauma. Call 911.

Visiting hours and inpatient visitor rules

Bayhealth’s visitation policy lists inpatient visiting hours for Kent Campus and Sussex Campus as 8 a.m. to 8 p.m., but visitation remains subject to Bayhealth and the patient care team.

Visitor topic	What to know	Before you visit
General inpatient visiting hours	8 a.m. to 8 p.m. for Bayhealth Hospital, Kent Campus and Bayhealth Hospital, Sussex Campus.	Call the unit before visiting if the patient is in ICU, maternity, isolation, behavioral health, surgery recovery, or another special area.
Children visiting	Bayhealth’s policy says children of any age may visit, provided minors under 16 are accompanied by an adult.	Confirm unit-specific rules before bringing children, especially during flu season or infection-control restrictions.
Care-team discretion	Bayhealth may limit or restrict visitors to protect patient health, privacy, and safety.	Discuss special requests with the patient’s care team before arriving.
Special circumstances	Unit leadership may approve exceptions to age, hours, and visitor numbers during special circumstances such as end-of-life.	Ask the nurse or charge nurse before planning an exception.
Sick visitors	Do not visit if you may expose patients to contagious symptoms.	Stay home if you have fever, cough, vomiting, diarrhea, rash, flu-like symptoms, or known contagious exposure.

Parking, valet, and entrance access

Bayhealth’s Kent Campus page says free parking and free valet services are offered.

Free parking

Bayhealth lists free parking at Kent Campus. Use the visitor map and signage to choose the closest lot for your entrance.

Hospital valet

Valet services are listed at the hospital entrance from 6 a.m. to 9 p.m. daily.

Outpatient Center valet

Valet services are listed at the Outpatient Center entrance from 6 a.m. to 3 p.m. Monday through Friday.

Outpatient Center entrance

Bayhealth lists the main entrance to the Outpatient Center as staffed and open from 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 12 p.m. Saturday, closed Sunday.

Emergency entrance

For emergency care, use Emergency and Trauma Center signage and the South Governors Avenue address.

Arrival tip: If your appointment reminder includes a specific entrance, suite, department, outpatient center, or imaging location, follow that instruction instead of only using the main hospital address.

Main hospital, Emergency Center, and Outpatient Center routing

Kent Campus has multiple patient routes. Confirm the correct destination before driving if your appointment is not an emergency.

Destination	Address / route	Use this for
Bayhealth Hospital, Kent Campus	640 S. State St., Dover, DE 19901	Main hospital services, inpatient visits, operator routing, campus wayfinding, cafeteria, and general patient information.
Emergency and Trauma Center	625 South Governors Ave., Dover, DE 19901	Emergency department, trauma care, serious symptoms, and emergency arrival.
Outpatient Center, Kent Campus	640 S. State St. campus area	Outpatient registration, scheduled outpatient services, diagnostic testing, procedures, and outpatient entrance routing.
Outpatient Center, Governors Avenue	Governors Avenue campus location	Some outpatient services tied to the Kent Campus. Confirm the exact address on your appointment reminder.
Women and Infants services	Within Bayhealth Hospital, Kent Campus	Labor and delivery, birth center, NICU, obstetrical emergency care, and maternity-related services.

Medical services at Bayhealth Hospital, Kent Campus

Bayhealth’s Kent Campus supports emergency, inpatient, outpatient, surgical, maternity, cancer, cardiac, imaging, infusion, and specialty services across the Dover campus.

Emergency and trauma care

The Emergency and Trauma Center is a Level III Trauma Center with a 24-hour trauma team and emergency room.

Heart and vascular care

Bayhealth’s history notes Penn Medicine affiliation for cardiac surgery services at Kent Campus, and current Bayhealth services include heart and vascular care.

Women and infants

The Kent Campus Center for Women and Infants includes labor and delivery, neonatal intensive care, and obstetric emergency-related services.

Cancer and infusion services

Kent Campus includes cancer-related services and medical infusion services. Use appointment details for exact building, floor, and check-in route.

Surgery and procedures

Scheduled surgery and procedure patients should follow arrival, fasting, medication, and driver instructions from the care team.

Imaging and outpatient testing

Outpatient testing, imaging, and diagnostic services may have separate check-in desks and hours from the main hospital entrance.

Patient preparation: what to bring and what to confirm

Good preparation helps with registration, medication safety, billing, discharge, and follow-up.

Confirm the correct location. Verify whether your destination is the main hospital, Emergency and Trauma Center, Outpatient Center, Medical Group office, imaging center, infusion center, or another Bayhealth location.

Bring ID and insurance. Bring photo ID, insurance cards, referral or authorization paperwork, and any employer or workers’ compensation documents if relevant.

Prepare medications and allergies. Bring a current medication list, allergies, pharmacy name, recent discharge papers, supplements, injections, inhalers, and patches.

Follow procedure instructions. If your visit involves surgery, imaging, lab work, endoscopy, or another procedure, follow fasting, medication, arrival, and driver instructions exactly.

Plan discharge support. Ask if you need a driver, home caregiver, equipment, prescription pickup, activity restrictions, or follow-up appointment after discharge.

Bayhealth MyChart patient portal

Bayhealth describes MyChart as a free online tool that gives secure, 24/7 access to health information, and MyChart Bedside can be used during a hospital stay or emergency room visit.

Common MyChart uses

View health information and many test results.
Manage appointments when available.
Send non-urgent messages when supported.
Review bills and account information.
Use MyChart Bedside during hospital or ER care when available.

When not to use MyChart

Chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, or collapse.
Urgent medication reactions or rapidly worsening symptoms.
Emergency department questions that need immediate review.
Requests that should go to 911 or the emergency department.

Portal help: Bayhealth lists the MyChart Service Desk phone as 302-744-7196 for patient portal assistance.

Medical records and Health Information Services

Use Bayhealth’s medical records process when you need copies of hospital records, records sent to another provider, or formal release of information.

Record need	Best route	What to include
Your hospital medical records	Bayhealth medical records page, MyChart when available, or Health Information Services.	Full name, date of birth, dates of service, facility name, requested documents, delivery method, and signed authorization if required.
Kent Campus records phone	302-744-7041	Patient identifying information, date range, and whether you need an inpatient, outpatient, ER, imaging, or billing-related record.
Records sent to another provider	Health Information Services release process.	Receiving provider name, fax/address, record type, date range, and purpose of request.
Fax a records request	302-430-5585	Signed authorization or written request with complete patient and recipient information.
Mail a records request	Health Information Department, 100 Wellness Way, Milford, DE 19963	Signed request, contact information, records needed, dates of service, and delivery instructions.

Records request script: “I need records from Bayhealth Hospital, Kent Campus for dates ____ to ____. Please tell me whether I should use MyChart, a release form, Health Information Services, or another process.”

Billing, insurance, estimates, and financial assistance

Bayhealth’s billing resources explain hospital billing, insurance, price estimates, financial assistance, and patient payment responsibilities.

Billing topic	What to know	Patient action
Online bill pay	Bayhealth provides online billing resources and MyChart billing access.	Use official Bayhealth billing pages or MyChart; avoid suspicious payment links in texts or emails.
Multiple bills	Hospital visits can involve separate charges for facility services, physicians, imaging, lab, anesthesia, or outside providers.	Match each bill to date of service, account number, provider name, insurance processing, and explanation of benefits.
Financial assistance	Bayhealth provides financial assistance program information for eligible patients.	Ask early if you expect difficulty paying; keep income, insurance, and billing documents together.
Price estimates	Planned-care estimates can differ from final bills if services change or insurance processing changes.	Request an estimate before scheduled services and provide accurate insurance information.
Surprise billing	Bayhealth’s patient rights information includes surprise-billing and balance-billing protections for emergency care and certain out-of-network treatment.	Ask billing for clarification if a bill looks like an out-of-network or balance-billing issue.

Billing reminder: Do not assume a bill is final until insurance has processed it. Ask for itemized details if the provider, date of service, or charge type is unclear.

Women and infants care at Kent Campus

Bayhealth lists a Center for Women and Infants at Kent Campus with labor and delivery and neonatal intensive care services.

Labor and delivery

Patients should follow OB provider instructions for arrival, triage, admission, and birth plan documents. If there is an emergency for mother or baby, call 911.

NICU and newborn care

Neonatal intensive care units often have special visitor, hand hygiene, sibling, and infection-control rules. Confirm before visiting.

Obstetrical emergency

Bayhealth emergency care information includes obstetrical emergency department services for expecting mothers and gynecological patients facing emergency situations.

What to bring

Bring ID, insurance card, prenatal records if requested, medication list, birth plan if used, pediatrician choice, and discharge transportation plan.

Cafeteria, overnight access, and on-campus amenities

Bayhealth’s Kent Campus page includes cafeteria information, campus parking information, and entrance details. Specific service hours can change, so confirm on campus for the current day.

Cafeteria

The hospital page includes cafeteria and meal-time information. Check current posted hours when you arrive, especially on weekends or holidays.

Security and ID

Bayhealth says ID is requested in the Emergency and Trauma Center at all times and overnight in the rest of the hospital.

Valet

Free valet is listed at the hospital entrance daily and at the Outpatient Center entrance Monday through Friday.

Visitor map

Use the official visitor map for entrances, parking, outpatient areas, and wayfinding around the Dover campus.

Patient rights, advocacy, complaints, and safety concerns

Use the care team for urgent medical questions and Bayhealth Patient Advocacy for unresolved concerns, grievances, and patient-rights information.

Concern	First step	Escalation route
Change in patient condition	Tell the nurse, physician, unit desk, or emergency staff immediately.	Ask for charge nurse, attending physician, rapid response, or unit leader when needed.
Discharge confusion	Ask for written instructions, medication list, follow-up appointment, and warning signs.	Ask for care management, social work, or unit leadership if discharge feels unsafe.
Billing issue	Use Bayhealth billing support and your insurance explanation of benefits.	Ask for itemized statement, charity-care screening, or financial assistance review.
Medical record access	Contact Health Information Services or use Bayhealth’s medical records request process.	Ask about signed authorization, amendment, privacy, or release-of-information review.
Care complaint or grievance	Speak with the unit manager or department leader if appropriate.	Use Bayhealth Patient Advocacy for patient rights, complaints, or grievance process information.

Map and directions to Kent General Hospital / Bayhealth Kent Campus

Use the main hospital address for general navigation and the South Governors Avenue address for emergency department navigation.

Bayhealth Hospital, Kent Campus
640 S. State St.
Dover, DE 19901
Main phone: 302-674-4700

Bayhealth Hospital, Kent Campus, 640 S. State St., Dover, DE 19901. Emergency and Trauma Center: 625 South Governors Ave., Dover, DE 19901.

Kent General Hospital FAQs

Common questions patients and visitors ask about Kent General Hospital, now officially Bayhealth Hospital, Kent Campus.

1. Is Kent General Hospital still the official hospital name?

Kent General Hospital is the historic name many people still use. The current official Bayhealth listing is Bayhealth Hospital, Kent Campus in Dover, Delaware.

2. What is the address of Kent General Hospital?

The current official hospital address for Bayhealth Hospital, Kent Campus is 640 S. State St., Dover, DE 19901.

3. What is the main phone number for Kent General Hospital?

The main hospital phone number is 302-674-4700. Use it for the operator, department routing, patient-room connection, and general campus questions.

4. Where is the Kent Campus Emergency and Trauma Center?

Bayhealth Emergency and Trauma Center, Kent Campus is listed at 625 South Governors Ave., Dover, DE 19901. The phone number is 302-744-7121.

5. Is Bayhealth Hospital, Kent Campus open 24 hours?

Yes. The official Kent Campus page lists the hospital as open 24/7, and says the hospital entrances and Emergency and Trauma Center remain open and staffed 24/7.

6. What are the visiting hours at Kent Campus?

Bayhealth’s inpatient visitation policy lists visiting hours at Kent Campus and Sussex Campus as 8 a.m. to 8 p.m. Visitor limits and exceptions remain at the discretion of Bayhealth and the patient care team.

7. Is parking free at Bayhealth Kent Campus?

Bayhealth’s Kent Campus page says free parking and free valet services are offered. Valet is listed at the hospital entrance daily and at the Outpatient Center entrance Monday through Friday.

8. How do I access Bayhealth MyChart?

Use Bayhealth’s MyChart page for secure online access to health information. For portal help, Bayhealth lists the MyChart Service Desk at 302-744-7196.

9. How do I request medical records from Kent Campus?

Use Bayhealth’s medical records process or contact Health Information Services. Bayhealth patient-rights information lists the Kent Campus medical records phone as 302-744-7041.

10. Should I go to the emergency department or use urgent care?

Use the emergency department or call 911 for chest pain, stroke symptoms, severe breathing trouble, major injury, head or neck injury, loss of consciousness, severe abdominal pain, major burns, or other serious symptoms. For non-emergency symptoms, consider Bayhealth walk-in, urgent care, primary care, or virtual urgent care options.