Lafayette General Hospital Lafayette contact details, address, emergency care, appointments, records, billing, parking, and visitor information
Lafayette General Hospital in Lafayette, LA is now listed by Ochsner as Ochsner Lafayette General Medical Center. The official address is 1214 Coolidge St., Lafayette, LA 70503, and the main phone number is 337-289-7991.
Use this guide to find the correct contact route for emergency care, appointments, MyOchsner, medical records, billing, insurance, financial assistance, visitor hours, campus parking, and patient preparation.
Commonly searched as Lafayette General Hospital or Lafayette General Medical Center.
Lafayette, LA 70503, in the Oil Center / Lafayette General campus area.
Use for main hospital routing, patient rooms, and appointment questions.
The hospital location is listed as open 24/7; clinics and departments may have separate hours.
Ochsner describes OLGMC as a regional Level II Trauma Center with a busy emergency department.
Use for appointments, records access, messages, test results, and billing tools.
Lafayette General Hospital Lafayette overview
The name “Lafayette General Hospital” is still widely used by patients, but official Ochsner pages use Ochsner Lafayette General Medical Center.
Ochsner Lafayette General Medical Center serves Lafayette and the Acadiana region with hospital-based emergency care, surgery, intensive care, cardiology and heart care, stroke care, women’s health, family birthing services, cancer treatment, diagnostic imaging, pediatric emergency services, and many outpatient specialty connections.
The main hospital is part of a larger campus that includes connected or nearby facilities such as Burdin Riehl outpatient services, the Heart and Vascular Center of Acadiana, Ochsner Cancer Center of Acadiana, surgical and orthopedic hospital campuses, parking areas, and medical office buildings. Always confirm the exact building before driving.
Official Lafayette General / Ochsner links and what to do after each opens
Use official Ochsner pages first because phone numbers, visitor policies, billing routes, MyOchsner features, and campus access can change.
Ochsner Lafayette General Medical Center
Open the official location page
- Confirm address, phone number, 24/7 status, services, visitor rules, and campus map link.
- Use the appointment button for provider or specialty scheduling.
- Check visitor and entrance notes before arriving after hours.
Ochsner contact page
Open Ochsner contact information
- Use the OLGMC phone number to reach a patient room through the operator.
- Use Ochsner On Call for non-emergency nurse advice when directed.
- Use 911 or the nearest ER for emergencies.
MyOchsner
- Sign up or log in to schedule appointments, view results, and manage messages.
- Use the app for visits, test results, billing, and communication preferences.
- Do not use portal messages for emergencies.
Medical records
- Use MyOchsner to view, download, print, or request available records.
- For formal records, follow Ochsner’s release-of-information instructions.
- Ask whether imaging requires a separate radiology image request.
Billing and financial services
Open billing and financial services
- Use for statements, billing questions, insurance processing, and payment routes.
- Call the listed billing contacts when a charge, balance, or claim is unclear.
- Ask whether physician bills are separate from the hospital bill.
Financial assistance
- Check eligibility and application instructions.
- Use MyOchsner or call Ochsner’s financial assistance contact when needed.
- Apply early if you expect difficulty paying your portion of the bill.
Lafayette General Hospital phone numbers and contact routing
The correct number depends on whether you need the operator, an appointment, a patient room, nurse advice, billing, medical records, or a specific clinic.
| Need | Phone / route | Use it for |
|---|---|---|
| Main hospital / patient room operator | 337-289-7991 | Main OLGMC routing, patient-room connection through the operator, and general hospital questions. |
| Ochsner appointment scheduling | 1-866-624-7637 | Ochsner appointment access when online scheduling or MyOchsner is not enough. |
| Non-emergency nurse advice | 1-800-231-5257 | Ochsner On Call nurse guidance for non-emergency symptoms unless your doctor gives different instructions. |
| Billing questions | 504-842-4190 or 1-800-343-0269 | Patient accounts, billing statements, insurance questions, payment issues, and balance concerns. |
| Personalized estimate | 504-703-2773 or 855-241-9351 | Estimate requests before scheduled care, surgery, imaging, or procedures. |
| Bariatric services in Lafayette | 337-233-9900 | Bariatric surgery and weight-loss program questions listed on the OLGMC page. |
| Heart and Vascular Center | 337-289-7999 | Heart and Vascular Center of Acadiana information at 155 Hospital Drive, Suite 201. |
| Emergency | Call 911 | Life-threatening emergencies, severe symptoms, major injury, stroke warning signs, chest pain, or trouble breathing. |
Emergency care, trauma, stroke, and ER visitor information
Ochsner lists OLGMC as open 24/7 and describes it as a Level II Trauma Center with emergency care and stroke services.
Use the ER for urgent symptoms
Go to the ER for serious injury, severe shortness of breath, chest pain, stroke symptoms, severe abdominal pain, uncontrolled bleeding, severe allergic reaction, or a condition that feels dangerous.
Use 911 when transport matters
Call 911 when symptoms are severe, time-sensitive, or unsafe to drive. Ambulance crews can begin care and route to the appropriate emergency facility.
ER visitor limit
Ochsner’s OLGMC page states only one visitor per patient is allowed in the emergency department. Current restrictions may change, so verify before arrival.
Emergency entrance
Ochsner’s visitor guidance says the hospital entrance is through the emergency department doors and guests check in with security for a visitor badge.
Appointments, scheduling, and referrals at Lafayette General
Hospital care, specialty clinics, imaging, surgery, and outpatient services may use different scheduling paths.
Major services at Ochsner Lafayette General Medical Center
The official OLGMC page lists a wide range of hospital and specialty services. Availability, locations, and provider schedules can vary.
| Service area | What it may include | Patient routing tip |
|---|---|---|
| Emergency care and trauma | 24/7 emergency care, Level II trauma capability, adult/pediatric emergency service connections, and urgent evaluation. | Use the ER or 911 for serious symptoms; use urgent care or Ochsner On Call only for non-emergency guidance. |
| Surgery | General surgery, specialty surgery, outpatient surgery coordination, anesthesia, pre-op, and post-op care. | Confirm whether your procedure is at the main medical center, surgical hospital, or another Ochsner facility. |
| Cardiology and heart care | Heart and Vascular Center, cardiac testing, catheterization, heart surgery, inpatient cardiac care, and rehab connections. | Ask whether your visit is at 155 Hospital Drive, the main hospital, or another clinic location. |
| Stroke care and rehabilitation | Emergency stroke evaluation, stroke center services, rehabilitation coordination, and support resources. | Stroke symptoms are emergencies. Use 911 rather than driving to a routine appointment. |
| Intensive care | Adult ICU and intensive monitoring for critical illness. | Check ICU visitor hours and photo-ID rules before visiting. |
| Women’s health and family birthing | Labor and delivery, mother-baby care, cesarean sections, high-risk support, adult ICU access, and Level III NICU support. | Ask about triage entrance, visitor rules, childbirth classes, NICU rules, and pre-registration. |
| Cancer care | Cancer Center of Acadiana services, oncology, radiation oncology, infusion, and specialty cancer treatment connections. | Confirm whether your appointment is at the main hospital, cancer center, radiation oncology, or another Ochsner site. |
| Diagnostic imaging | CT, X-ray, MRI, ultrasound, radiology, and related diagnostic services. | Ask about orders, insurance authorization, fasting, contrast, arrival time, and where images will be available. |
Doctors, providers, and specialist lookup
Provider schedules change frequently, so use Ochsner’s official doctor finder instead of a static doctor list.
Find a doctor
Use Ochsner’s official doctor search to filter by specialty, location, insurance, language, and appointment availability.
Confirm location
A provider may see patients at the hospital, Burdin Riehl, a medical office building, a specialty clinic, or another Ochsner Lafayette-area location.
Check referral rules
Some specialists need a referral, prior authorization, records review, labs, imaging, or a diagnosis before scheduling.
Use MyOchsner
MyOchsner can show appointments, visit summaries, results, messages, and billing tools connected to your Ochsner care.
MyOchsner patient portal: appointments, records, results, and billing
MyOchsner is Ochsner’s digital health portal and app for patients.
Medical records, imaging, discharge paperwork, and record transfer
Medical-record access may be available through MyOchsner, but formal copies and releases should follow Ochsner’s medical-record instructions.
| Record need | Best route | What to prepare |
|---|---|---|
| View records yourself | MyOchsner | Portal login, identity verification, date of birth, and account access. |
| Formal hospital record copy | Ochsner medical records request process | Patient name, date of birth, date range, requested documents, destination, authorization, and contact information. |
| ER or surgery record | Hospital records / MyOchsner request | Visit date, department, provider if known, and specific record type such as discharge summary or operative report. |
| Imaging copy | Radiology or image-release workflow | Exam date, body part, modality, receiving physician, and whether images or reports are needed. |
| Records sent to another doctor | Provider-to-provider or formal release | Receiving provider name, fax number, clinic address, diagnosis, deadline, and signed authorization if required. |
| Birth-related paperwork | Hospital birth office plus Louisiana vital records where applicable | Parent names, baby name, birth date, hospital, ID, and government certificate requirements. |
Visitor hours, ICU, NICU, ER, and overnight visitor rules
Ochsner posts unit-specific visitor guidance for OLGMC. Check the official page before arrival because visitor rules can change.
| Area | Current official guidance to verify | Visitor tip |
|---|---|---|
| General hospital visiting | Hospital visiting hours are listed as 7 a.m. to 9 p.m. | All guests should check in and follow badge and security instructions. |
| ICU | ICU visiting hours are listed as 9 a.m. to 8 p.m.; children younger than 14 are not allowed in ICU. | Keep visits brief and bring valid photo ID. |
| Night visiting | Night visiting hours are listed as 8:30 p.m. to 5:30 a.m. | Only one visitor per patient, age 18 or older, may stay overnight and must remain in the room. |
| NICU | Parents and parent-designated visitors may visit except during restricted hours listed by Ochsner; visitors younger than 18 are not permitted. | Parents must remain with designated visitors, and overnight stays are not allowed in NICU. |
| Emergency room | Only one visitor per patient is allowed in the emergency department. | Visitor access may change based on safety, patient condition, and care-team instructions. |
| Labor and delivery | Two visitors are permitted at one time in labor, delivery, and mother-baby areas; a midwife, doula, or birthing/Lamaze coach may also be present during labor. | Confirm current unit rules before arriving for delivery or postpartum visits. |
Parking, entrances, and campus arrival tips
The Lafayette General campus includes several nearby facilities, so confirm the exact destination before you park.
Main hospital
Use the official location page and campus map link for the main hospital at 1214 Coolidge St. Confirm whether you need the emergency entrance, main entrance, registration, or a department-specific entrance.
Emergency entrance
Ochsner’s visitor guidance states hospital access uses the emergency department doors for guests, with security check-in and visitor badges.
Nearby outpatient buildings
Burdin Riehl and other outpatient locations may sit across from or near the main hospital and may have different check-in areas.
Surgery and specialty locations
Orthopedic, surgical, cancer, cardiac, imaging, and women’s services may have separate building names, addresses, or instructions.
Billing, price estimates, financial assistance, and ER charges
Hospital billing can include separate facility, physician, anesthesia, radiology, pathology, lab, emergency, and specialty charges.
Insurance, participating payors, and out-of-pocket planning
Insurance coverage can differ by hospital, physician group, service type, and date of care.
| Question | Ask Ochsner | Ask your insurance |
|---|---|---|
| Is OLGMC in network? | Confirm the facility name, billing entity, tax ID/NPI if needed, and whether the service is hospital-based. | Confirm in-network status for Ochsner Lafayette General Medical Center on the exact date of service. |
| Are doctors billed separately? | Ask which physician groups may bill separately for ER, anesthesia, radiology, pathology, surgery, hospitalist, or specialist care. | Ask whether each physician group is in network. |
| Is authorization required? | Ask whether imaging, surgery, admission, rehab, infusion, or specialty care requires prior authorization. | Verify authorization number, covered service, facility, and provider. |
| What will I owe? | Request a personalized estimate for scheduled care. | Ask about deductible, copay, coinsurance, out-of-pocket maximum, and noncovered services. |
What to bring for a Lafayette General hospital visit
A little preparation can make ER, registration, imaging, surgery, maternity, and outpatient visits smoother.
| Bring this | Why it helps | Extra note |
|---|---|---|
| Photo ID | Needed for registration, visitor badges, and records requests. | Visitors may need valid photo ID, especially ICU or after-hours access. |
| Insurance card | Helps Ochsner file claims and confirm coverage. | Bring secondary insurance, Medicare, Medicaid, or workers’ compensation information if applicable. |
| Medication list | Helps the care team avoid interactions, missed doses, or duplicate medications. | Include dose, timing, pharmacy, allergies, supplements, and last dose taken. |
| Outside records | Useful for specialists, ER care, surgery, imaging, cancer care, and second opinions. | Bring discharge summaries, imaging discs, reports, labs, medication changes, and referral notes. |
| MyOchsner access | Useful for appointments, messages, test results, visit summaries, billing, and records. | Set up access before scheduled care when possible. |
| Comfort items | Hospital waits and overnight stays can be long. | Bring phone charger, glasses, hearing aids, mobility aids, toiletries, and a small overnight bag if admission is possible. |
Lafayette General Hospital map and address
Use the verified Ochsner address for the main hospital. Confirm the correct building if your appointment is at a specialty or outpatient location.
Ochsner Lafayette General Medical Center
1214 Coolidge St.
Lafayette, LA 70503
Main: 337-289-7991
Appointment access: 1-866-624-7637
Nearby outpatient care: Burdin Riehl
Ochsner Lafayette General – Burdin Riehl
1211 Coolidge Blvd.
Lafayette, LA 70503
Connected near the main hospital campus area.
Official source checklist for this Lafayette General Hospital guide
Use these official Ochsner sources for final verification because services, visitors, entrances, billing, insurance, and records workflows can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Ochsner Lafayette General Medical Center | Official name, address, phone, 24/7 status, services, visitor hours, ER visitor rule, ICU/NICU guidance, appointment link, and campus map link. | Use first for hospital identity and current patient-facing information. |
| Ochsner Contact Us | Hospital operator numbers, patient room routing, Ochsner On Call, and emergency guidance. | Use for phone routing and patient-room connection. |
| MyOchsner | Patient portal, medical-record access, appointment scheduling, billing tools, virtual visit features, and secure patient account options. | Use for portal setup and patient self-service. |
| Medical Records and Documents | Medical-record access, MyOchsner record tools, personal health record guidance, and record request route. | Use when patients need records, discharge summaries, or copies. |
| Billing and Financial Services | Billing contacts, statement questions, claim process, and patient financial-service help. | Use for hospital bills and patient accounts. |
| Financial Assistance | Eligibility basics, application methods, phone route, and MyOchsner application option. | Use when patients cannot pay their portion of the bill. |
| Billing Estimates and Price Transparency | Personalized estimate route and price-transparency file references for OLGMC-related facilities. | Use before scheduled procedures, imaging, and planned care. |
| Louisiana insurance information | Participating-payor information and facility abbreviations such as OLGMC, OLGSH, and OLGOH. | Use before scheduled care, then confirm with the insurer. |
Lafayette General Hospital Lafayette FAQs
These answers focus on the hospital’s current Ochsner name, address, phone number, ER, appointments, records, billing, visitor rules, parking, and patient preparation.