Jewish General Hospital in Montreal address, phone, emergency entrance, patient records, visiting, parking, billing, and map
Jewish General Hospital University Health Centre is located at 3755 Côte-Sainte-Catherine Road, Montreal, Quebec H3T 1E2. The main hospital phone number is 514-340-8222.
This guide helps patients, families, caregivers, and visitors quickly find the right contact route for the Emergency Department, admitting, patient accounts, medical records, parking, hospital entrances, visitor rules, test centre appointments, and patient support services.
Montreal, Quebec H3T 1E2.
Use for hospital operator, department routing, patient-room routing, and general contact.
Reception: 514-340-8222 ext. 25011. Entrance: 5777 Rue Légaré.
Use for admission-related questions, room routes, patient information, and hospital card guidance.
Use for hospital fees, invoices, room charges, private/semi-private charges, and account questions.
Use for record-copy questions. For test results, contact your medical team.
Jewish General Hospital overview
Jewish General Hospital is a major Montreal hospital in the Santé Québec West-Central Montreal network. It serves patients from Montreal and across Quebec, with emergency, inpatient, outpatient, diagnostic, surgical, cancer, obstetrics, psychiatry, social work, spiritual care, and patient-resource services.
Most patient tasks fall into a few routes: the Emergency Department for urgent care, the main switchboard for department routing, Admitting for patient-location and admission questions, Medical Records for chart copies, Patient Accounts for fees and invoices, Clic Santé for some test centre appointments, and the Patient & Family Resource Centre for reliable health information.
The campus uses several entrances and pavilion names. Your appointment letter may mention Pavilion A, B, E, H, K, C-110, B-114, D-010, or another room code. Use the official hospital map or call before arriving if you are unsure.
Important phone numbers and contact routes
All JGH extension numbers begin with the number 2. When dialing through the main line, include the full extension.
| Need | Phone / route | Best use |
|---|---|---|
| Main hospital | 514-340-8222 | General operator, department routing, patient-room connection, appointment location, and campus questions. |
| Emergency reception | 514-340-8222 ext. 25011 | Emergency Department reception. For active emergency symptoms, call 911 or go directly to Emergency. |
| Admitting | 514-340-8222 ext. 28211 | Admission questions, patient information, hospital card, and room-routing questions. |
| Medical Records | 514-340-8222 ext. 24096 | Copies of medical chart, written records, consent, release process, and record-request follow-up. |
| Patient Accounts | 514-340-8222 ext. 28241 | Invoices, medical service fees, private/semi-private room charges, and payment questions. |
| Ombudsman / complaints | 514-340-8222 ext. 24222 | Concerns about care or services, complaints, and help navigating unresolved issues. |
| Security / Lost and Found | 514-340-8222 ext. 5000 | Lost items, security concerns, parking/security office directions, and hospital safety questions. |
| Users’ Committee | 514-340-8222 ext. 23090 | Patient rights, patient experience, user support, and patient committee contact. |
| Volunteer and Spiritual Services | 514-340-8222 ext. 25985 | Spiritual care, chaplaincy support, volunteer help, and patient-support services. |
Emergency Department: entrance, hours, and when to use it
The JGH Emergency Department is open 24 hours a day, seven days a week. The official Emergency page says to enter from the Emergency entrance at 5777 Rue Légaré or make your way to Pavilion K and take the Pavilion K elevators to S2.
Use Emergency for serious symptoms
Call 911 or go to Emergency for chest pain, stroke symptoms, severe breathing difficulty, major trauma, severe bleeding, collapse, poisoning, severe allergic reaction, suicidal crisis, or sudden severe pain.
Emergency entrance
The Emergency Department entrance is listed at 5777 Rue Légaré. Follow hospital signage for Urgence / Emergency.
Reception phone
Emergency reception is 514-340-8222 ext. 25011. For clinical emergencies, do not wait on hold; call 911 or go directly to Emergency.
Bring key information
Bring RAMQ card or ID, medication list, allergies, recent discharge papers, referral documents, and the name of your family doctor or specialist if available.
Hospital entrances, pavilion addresses, and where to go
The Jewish General Hospital campus has multiple entrances. Your appointment letter or clinic instruction should control where you enter.
| Entrance / site | Address listed by JGH | Use this for |
|---|---|---|
| Main hospital address | 3755 Côte-Sainte-Catherine Road | General hospital address, Pavilion B access, many patient/visitor routes, and hospital map reference. |
| Côte-des-Neiges entrance / Pavilion A | 5750 Côte-des-Neiges | Some clinics, outpatient routes, Patient & Family Resource Centre area, and Pavilion A destinations. |
| Légaré entrance / Pavilion E | 5757 Légaré | Légaré-side hospital access and pavilion-specific appointments. |
| Pavilion K | 5767 Légaré | Pavilion K access, parking office nearby, and some hospital routes. |
| Emergency Department | 5777 Légaré | Urgent/emergency care, Emergency Department reception, and after-hours emergency access. |
| Pavilion H | 5790 Côte-des-Neiges | Pavilion H clinics, patient floors, or appointment locations when listed in your instructions. |
| ICFP | 4333 Côte-Sainte-Catherine | Institute of Community and Family Psychiatry appointments and related psychiatric external services. |
| Lady Davis Institute | 3999 Côte-Sainte-Catherine | Research-related destinations and Lady Davis Institute appointments or contacts. |
| Hope & Cope Wellness Centre | 4635 Côte-Sainte-Catherine | Cancer wellness, support, survivorship, and Hope & Cope-related programs. |
Visiting hours and visitor rules
JGH guidance says visiting hours vary from floor to floor and are based on patients’ needs and comfort. Check with the nursing staff for the floor you plan to visit.
| Visitor topic | What JGH guidance says | What to do before visiting |
|---|---|---|
| Floor-specific hours | Visiting hours vary from floor to floor. | Call the patient’s unit or ask nursing staff before going, especially for ICU, maternity, psychiatry, isolation rooms, or post-operative areas. |
| Number of visitors | Only two people may visit a patient at a time. | Coordinate with family before arrival to avoid crowding the room or hallway. |
| Hallways and lounges | Visitors should not congregate in corridors and should use waiting rooms or lounge areas. | Use the designated waiting space for the floor and keep hallways clear for care teams. |
| End of visiting period | Visitors must leave at the end of visiting hours or whenever hospital personnel request it. | Respect staff requests even if the posted visiting period has not ended. |
| Children under 16 | Children under 16 are not permitted on patient floors, except for the Maternal-Child health unit. | Ask the unit before bringing children to visit. |
| Sick visitors | Hospitals may restrict visitors for infection control and patient safety. | Do not visit if you have fever, cough, vomiting, diarrhea, rash, flu-like symptoms, or contagious exposure. |
Appointments, clinics, testing, and self-check-in
Some JGH clinics use self-check-in kiosks, and the JGH Test Centre uses Clic Santé appointment booking to reduce in-hospital wait times.
Preparing for admission or a hospital stay
JGH’s Patient and Visitors’ Guide is designed to help patients and families understand hospital policies, services, and navigation during a stay.
Bring essential documents
- Health insurance card or ID.
- Hospital card if previously issued.
- Medication list and allergies.
- Advance directives or legal papers if relevant.
- Private insurance or room coverage documents if applicable.
Ask about room and charges
- Room type: ward, semi-private, or private.
- Whether insurance covers requested room type.
- Patient Accounts contact route.
- Medical fees and physician professional fees.
- Payment options and invoice process.
Know nursing shift-change times
JGH general information lists nursing shift-change periods in the morning, afternoon, evening, and late night. Non-urgent questions may be easier outside shift-change windows.
Religious and spiritual support
JGH guidance says chaplains of all faiths visit the hospital regularly, and a synagogue on the sixth floor of Pavilion B is open 24 hours a day for prayer and meditation.
Medical records, test results, and patient information
Use Medical Records for chart copies and written documents. For test results, JGH guidance points patients back to their medical team, and some Quebec patients may use Carnet santé Québec for eligible results.
| Record need | Best route | What to include |
|---|---|---|
| Medical chart copy | Medical Records / Health Information Department: 514-340-8222 ext. 24096, room C-110. | Full legal name, date of birth, dates of service, requested documents, delivery method, ID, and signed authorization if required. |
| Test results | Contact your medical team. Some results may be available through Carnet santé Québec when eligible. | Test date, ordering doctor, clinic, type of test, and whether you need explanation or a written copy. |
| Information about a patient | Admitting: 514-340-8211 or main line routing. | Patient’s full name, date of birth if appropriate, your relationship, and whether the patient has consented to release information. |
| Records to another provider | Medical Records release process or provider-to-provider request. | Receiving provider name, fax/address, record type, and date range. |
| Billing record or invoice | Patient Accounts or CIUSSS payment support. | Invoice number, exact amount, date of service, and patient account details. |
Billing, medical fees, online payment, and private-room charges
CIUSSS West-Central Montreal provides an online payment service for certain JGH-related bills, but not all charges can be paid through that service.
| Billing topic | What official guidance says | Patient action |
|---|---|---|
| Online payment | The payment service requires exact amount, invoice number, and a valid Visa, Mastercard, or AMEX. | Use the official CIUSSS payment link only; avoid suspicious payment links in texts or emails. |
| What can be paid online | The CIUSSS payment page lists emergency room visits, outpatient services, hospital stays, and private/semi-private room fees. | Check whether your invoice type is eligible before trying to pay online. |
| What cannot be paid online | The page says physician professional fees and some long-term-care/trust-account items cannot be paid through that service. | Follow the instructions on the bill for the correct payment route. |
| Need payment help | CIUSSS support is listed Monday to Friday, 8:00 a.m. to 4:00 p.m., at 514-484-7878 ext. 63434, option 1 then 1. | Have invoice number, exact amount, date of service, and patient information ready. |
| Private or semi-private room | CIUSSS publishes private and semi-private room rate information and JGH admission contact details. | Confirm insurance coverage and patient responsibility before requesting a room category when possible. |
Parking, security, and hospital access
JGH parking includes Pavilion K parking information and hospital map links. Rates can change, so check the official parking page before relying on an old screenshot or printed note.
| Parking / security item | Official detail | Visitor note |
|---|---|---|
| Parking office | 514-340-8222 ext. 22084; Pavilion K next to the Security Office, KAS-106. | Use for parking questions, pass information, and current parking guidance. |
| Security / Lost and Found | 514-340-8222 ext. 5000. | Use for lost items, hospital safety, or security office directions. |
| Pavilion K parking rates | Official CIUSSS page lists updated rates effective April 1, 2025. | Check current rates before arrival, especially for long visits, outpatient passes, or weekly/monthly needs. |
| Short parking | Official rate page lists under 2 hours as free for Pavilion K parking. | Keep your entry time and parking ticket with you. |
| Winter tire rule | Studded tires are strictly prohibited in the underground JGH parking lot. | If your vehicle has studded tires, park outdoors according to official guidance. |
Departments, clinics, and hospital services
JGH has many departments and clinics. Your referral or appointment letter should name the correct clinic, pavilion, floor, and room.
Emergency and acute care
Emergency services are open 24/7 and support urgent assessment by a multidisciplinary care team.
Ambulatory clinics
JGH lists ambulatory clinics such as cardiology, long COVID referral clinic, dermatology, dermato-oncology, and other clinic areas.
Testing and laboratories
JGH Test Centre appointments may use Clic Santé. Bring the requisition, RAMQ card or ID, and any instructions from the ordering professional.
Radiology and imaging
Radiology services have department-specific routes, room numbers, appointment rules, and hours. Follow your requisition and appointment notice.
Obstetrics and gynecology
JGH has obstetrics and gynecology services, including maternal-child care areas where visitor rules may differ from general patient floors.
Segal Cancer Centre
JGH provides oncology-related services and patient information resources, including gynecologic oncology patient information and Hope & Cope support connections.
Psychiatry and ICFP
Some psychiatric services are at the Institute of Community and Family Psychiatry at 4333 Côte-Sainte-Catherine Road.
Social services
JGH Social Work helps patients and families adjust to illness, discharge planning, safety concerns, and community resources.
Patient and family support resources
JGH offers practical support through the Patient & Family Resource Centre, spiritual care, social services, Users’ Committee, and complaints/ombudsman routes.
Food, waiting areas, and hospital amenities
During a hospital stay or long appointment day, families may need food, waiting areas, information, and quiet spaces.
Food and beverage
JGH resources describe food services and hospital food locations. The ICU resource page identifies the Lea Polansky food court on the first floor in Pavilion K.
Waiting rooms and lounges
Visitor guidance asks people not to congregate in corridors and to use waiting rooms or lounge areas on each floor.
Vending and longer visits
The Patient Guide describes vending machines around the hospital. For longer visits, ask staff where the nearest cafeteria, vending, or lounge area is located.
Nearby food
The ICU hospital resources page notes that restaurants are located along Côte-des-Neiges and that visitors can exit through the Pavilion A entrance.
Patient rights, privacy, complaints, and safety concerns
Hospital care can be stressful. Use the correct pathway for urgent clinical problems, service concerns, privacy questions, or formal complaints.
| Concern | First step | Escalation route |
|---|---|---|
| Care question or change in condition | Speak with the nurse, physician, clinic team, or unit desk. | Ask for the charge nurse, attending physician, or manager if urgent. |
| Discharge confusion | Ask the care team for written discharge instructions and follow-up details. | Ask for social work, case management, or unit leadership if home planning is unsafe. |
| Billing issue | Contact Patient Accounts or CIUSSS payment support. | Ask for invoice review, itemized details, or room-charge clarification. |
| Medical record access | Contact Medical Records / Health Information Department. | Ask about formal request, authorization, amendment, or privacy route. |
| Quality of care complaint | Discuss with the unit or department if safe and appropriate. | Contact the Commissioner of Complaints and Quality Service / Ombudsman. |
| Patient rights or user support | Contact the Users’ Committee. | Use formal complaint or ombudsman process if unresolved. |
Map and directions to Jewish General Hospital
Use the main address for general navigation, but follow your appointment letter for the exact entrance, pavilion, floor, and room.
Jewish General Hospital University Health Centre
3755 Côte-Sainte-Catherine Road
Montreal, Quebec H3T 1E2
Main phone: 514-340-8222
Jewish General Hospital in Montreal FAQs
Common questions patients, families, caregivers, and visitors ask before calling, visiting, requesting records, or using JGH services.