IU Health West Hospital Indiana: Contact & Patient Info

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Indiana Hospital Guide · Avon · Patient Contact Information

IU Health West Hospital Indiana contact, address, emergency room, parking, patient portal, billing, and medical records

IU Health West Hospital is located at 1111 N. Ronald Reagan Parkway, Avon, IN 46123. The main hospital phone number listed by the Indiana Department of Health is 317-217-3000.

This guide helps patients and families quickly find the right entrance, call the right department, use the emergency department, request records, understand billing and financial assistance, prepare for visits, and navigate the IU Health West campus.

Emergency: Call 911 Call Main: 317-217-3000 Official Hospital Page Map & Directions
Medical emergency? If symptoms may be life-threatening, call 911 or go to the nearest emergency department. IU Health West Hospital’s emergency department is a full-service emergency department staffed 24 hours a day, 7 days a week. Do not use this guide to delay urgent medical care.
Hospital address 1111 N. Ronald Reagan Parkway

Avon, IN 46123.

Main phone 317-217-3000

Use for general hospital contact and department routing.

Emergency department Open 24/7

Full-service emergency care for adults and children experiencing medical emergencies.

Hospital type Short-term hospital

Indiana Department of Health lists IU Health West as a short-term hospital.

Parking Free visitor parking

IU Health states parking at IU Health West Hospital is free.

Patient portal My IU Health

Use the portal for selected records, lab results, messages, bills, and appointments.

IU Health West Hospital overview

Key details for patients, visitors, caregivers, and anyone searching for IU Health West Hospital in Avon, Indiana.

IU Health West Hospital serves patients in Avon, Hendricks County, and surrounding west Indianapolis communities. The hospital campus includes the main hospital, emergency department, Women’s Center, Cancer Center, Professional Office Center entrances, outpatient testing, imaging, pharmacy, and multiple patient service areas.

The official IU Health West location page describes a patient-centered environment with natural light, garden views, free Wi-Fi, dining options, room service, free parking, and a downloadable hospital wayfinding map. The Indiana Department of Health facility directory lists IU Health West Hospital at 1111 N. Ronald Reagan Parkway in Avon, with 173 staffed inpatient beds.

Best first step: If you know the department, use the official hospital page or call the main line. If you are visiting for emergency care, use the Emergency Entrance. If you are coming for surgery, imaging, cancer care, maternity, outpatient testing, or a physician appointment, confirm the correct door before you arrive.

IU Health West Hospital contact information

Use the main number for general routing, and use official IU Health pages or My IU Health for appointment, record, billing, and portal tasks.

Need Phone / link What to ask
Main hospital contact 317-217-3000 Ask for the department, patient room, visitor desk, registration, billing, medical records, imaging, lab, or operator routing.
Emergency care 911 for life-threatening emergencies For chest pain, breathing trouble, stroke signs, severe bleeding, loss of consciousness, serious injury, overdose, or danger, call 911.
Official hospital page IU Health West Hospital Use for official location details, campus information, dining, parking, maps, and hospital services.
Emergency department page Emergency Medicine – Avon Use for information about the 24/7 full-service emergency department at IU Health West Hospital.
Medical records IU Health Medical Records Request records through My IU Health or submit the authorization form to the proper Health Information Management contact.
Patient portal My IU Health Use for available test results, messages, appointments, records, and bill access.
Bills and payment Pay a Bill Use for online payment, billing questions, estimates, payment plans, and account information.
Financial assistance Financial Assistance Ask about eligibility, required documents, payment plans, Indiana resident assistance, and translated help.

Emergency room at IU Health West Hospital

Emergency Medicine at IU Health West Hospital is a full-service emergency department available 24 hours a day, 7 days a week.

Situation What to do Why it matters
Chest pain, trouble breathing, stroke signs, severe bleeding, overdose, seizure, major injury, or loss of consciousness Call 911 now. Emergency medical services can begin care and help choose the safest destination.
Urgent but stable symptoms Use the Emergency Entrance or follow 911/doctor instructions. The emergency department is designed for evaluation, triage, testing, and treatment of urgent conditions.
Non-life-threatening minor illness or injury Consider primary care, urgent care, or virtual care if appropriate. Urgent care may be faster and less costly for non-emergency conditions.
Poisoning or medication exposure Call 911 for severe symptoms or Poison Control for guidance when stable. Toxic exposures can worsen quickly and may require specialized treatment.
Pregnancy emergency Call 911 for severe bleeding, severe pain, seizure, fainting, or breathing trouble; otherwise call your OB team or hospital guidance line. Pregnancy symptoms may require maternity, emergency, or specialty evaluation.
ER billing note: Emergency care may involve hospital facility charges and separate professional, lab, radiology, pharmacy, or specialist charges. Review your insurance explanation of benefits and IU Health billing statements after care.

Entrances, parking, and wayfinding at IU Health West Hospital

IU Health West has multiple doors and patient areas. Confirm the correct entrance before arrival whenever your visit is scheduled.

Entrance or area Address / door Use it for
Main Entrance 1111 N. Ronald Reagan Parkway, Door #3 General hospital entrance, main registration, visitor guidance, outpatient testing access, and hospital services.
Emergency Entrance 1111 N. Ronald Reagan Parkway, Door #14 Emergency department access for urgent or emergency medical evaluation.
Women’s Center Entrance 1111 N. Ronald Reagan Parkway, Door #11 Women’s Center, maternity-related services, women’s diagnostics, and related appointments when directed.
Cancer Center Entrance 1111 N. Ronald Reagan Parkway, Door #8 Cancer Center, radiation oncology, infusion, hematology and oncology services when scheduled there.
Professional Office Center 1 1115 N. Ronald Reagan Parkway, Door #1 Physician offices, orthopedic walk-in, orthopedics and sports medicine, and selected outpatient visits.
Professional Office Center 2 1351 N. Ronald Reagan Parkway Selected outpatient and professional office appointments.
Parking note: IU Health states parking at IU Health West Hospital is free. The facility map also labels free visitor parking, valet parking at the Main Entrance, the Emergency Entrance, the Women’s Center Entrance, the Cancer Center Entrance, and Professional Office Center entrances.

Hospital services and patient areas

IU Health West Hospital includes emergency, inpatient, outpatient, imaging, women’s, cancer, surgery, pharmacy, and rehabilitation-related areas on or near the campus.

Emergency Medicine

Full-service 24/7 emergency department for adults and children experiencing medical emergencies.

Stroke care

IU Health says IU Health West Hospital has advanced certification as a Primary Stroke Center from The Joint Commission.

Outpatient testing and imaging

The first-floor wayfinding map identifies Main Registration, Outpatient Testing, X-ray/Imaging, and Women’s Diagnostics areas.

Women’s Center and maternity

The facility map lists a Women’s Center Entrance and Maternity Center/Postpartum patient unit locations.

Cancer Center

The campus includes a Cancer Center Entrance, radiation oncology, infusion center, hematology and oncology areas.

Retail Pharmacy

The wayfinding map lists a Retail Pharmacy near the West Lobby area.

Surgery and pre-admission testing

The campus map lists surgery, surgery waiting, and pre-admission testing locations.

Rehabilitation and specialty offices

Professional office areas support outpatient specialists, orthopedics, rehabilitation, and related services.

Service-confirmation tip: Before a scheduled visit, confirm the exact department name, building, entrance, floor, registration area, insurance authorization, and whether you need fasting, lab orders, imaging orders, or arrival early for paperwork.

Appointments, registration, and check-in

For scheduled visits, the most important step is confirming the correct IU Health West location and entrance before you leave home.

Confirm the appointment location. IU Health West includes the main hospital, Women’s Center, Cancer Center, and Professional Office Center addresses. Check your appointment reminder carefully.
Ask which door to use. Main Entrance, Emergency Entrance, Women’s Center, Cancer Center, and Professional Office Center doors serve different patient needs.
Bring ID and insurance. Bring photo ID, insurance card, referral or order if required, medication list, allergies, and emergency contact.
Arrive early for registration. Imaging, surgery, outpatient testing, and specialty visits may require check-in, consent, insurance verification, and pre-visit forms.
Check preparation instructions. Ask whether you must fast, hold medications, bring prior imaging, avoid lotions or jewelry, or arrange a driver after sedation.
Use My IU Health when available. Portal access may help with appointment details, results, messages, bills, and selected medical records.
Do not use a scheduled appointment for emergency symptoms. If your condition becomes severe before the appointment, call 911 or seek emergency care.

My IU Health patient portal

My IU Health is the main digital access point for selected records, messages, appointments, results, and billing.

Portal login
My IU Health provides access to selected health information, bills, results, and appointments.
Medical records
IU Health states patients can log in to My IU Health for immediate access to an electronic version of medical records that are available through the portal.
Portal support
IU Health’s rights page lists My IU Health support at 317-963-1661 and myiuhealth@iuhealth.org for portal account help.
Limits
The portal may not contain every complete record, image, outside document, billing item, or amendment request. Use Health Information Management for formal medical-record requests.

Medical records at IU Health West Hospital

Use My IU Health for available electronic records, and use the IU Health medical-records process for full or paper record requests.

Record need Best route What to request
Immediate access to available records My IU Health patient portal Log in and look for available test results, visit summaries, messages, appointments, and selected records.
Complete hospital record IU Health Medical Records authorization process Complete the Authorization to Release and Disclose Patient Information form and send it to the correct HIM contact.
Paper, email, or CD copy Health Information Management Specify delivery format, dates of service, facility, patient identifiers, and where records should be sent.
Record amendment Written amendment request Use IU Health’s amendment process if information in the record needs correction or review.
Records for another provider HIM release or provider-to-provider request Provide the receiving provider’s name, fax, address, or secure delivery details.
Processing note: IU Health says state and federal laws permit up to 30 days for processing medical-record requests, but its goal is to process requests within 5 business days upon receipt.

Billing, insurance, payment plans, and financial assistance

Hospital bills can include separate facility, physician, lab, radiology, pharmacy, anesthesia, and specialist charges. Use official IU Health billing tools only.

Billing need Best IU Health route What to ask
Pay a bill IU Health Pay a Bill Use invoice/account information and confirm the bill is actually from IU Health.
Understand charges Billing or customer service Request an itemized bill, insurance payments, adjustments, facility charges, provider charges, and remaining patient balance.
Payment plan IU Health billing / financial counselor Ask about available payment plans for out-of-pocket healthcare costs.
Financial hardship IU Health Financial Assistance Ask if you qualify, what documents are required, whether state assistance programs may apply, and when written notification is sent.
Insurance network Your insurance plan plus IU Health registration Confirm in-network status, authorization, copay, deductible, coinsurance, and whether separate providers are in-network.
Estimate before scheduled service IU Health estimate tools or financial services Ask for an out-of-pocket estimate for scheduled imaging, surgery, outpatient testing, or procedures when possible.
Financial assistance note: IU Health states Indiana residents who receive qualifying care may be eligible for additional assistance if paying bills is a financial hardship and they apply. IU Health also states payment plans are available to all patients, regardless of financial assistance eligibility.

Visitor information, dining, Wi-Fi, mail, and amenities

Patient and visitor details can change, so confirm current restrictions with IU Health West before visiting.

Free Wi-Fi

IU Health West provides free Wi-Fi for patients and visitors throughout the hospital.

Dining

The hospital offers dining options for patients, families, and guests, including Garden Café and Coffee Shop information listed on the official hospital page.

Room service

IU Health West Hospital room service allows patients to choose meals from a menu, subject to diet restrictions.

Mail to patients

Patient mail should include the patient name, unit and room number, IU Health West Hospital, 1111 N. Ronald Reagan Parkway, Avon, IN 46123.

Items not allowed

IU Health West says latex balloons are not allowed, Mylar balloons are permitted, and poinsettias are not permitted.

Family support

Patients have rights to emotional support and to refuse visitors, subject to hospital visiting regulations and clinical considerations.

Visitor-rule caution: Hospital visitor policies may change due to infection control, patient condition, unit type, age restrictions, safety, and privacy. Call before visiting ICU, maternity, pediatrics, emergency, surgery, or isolation units.

Patient rights, communication, privacy, and language help

IU Health publishes rights and responsibilities that include access to information, effective communication, privacy, records, and hospital-bill information.

Communication
IU Health states patients have the right to receive effective communication and information in a manner tailored to age, language, and ability to understand.
Language help
Ask for an interpreter or communication assistance if you need help understanding medical information, consent, discharge instructions, or billing.
Privacy
IU Health states communication and records about your care will be treated confidentially.
Medical records
After discharge, patients may request copies of their complete medical record unless the physician does not think it is medically advisable.
Bill explanation
IU Health states patients have the right to receive an explanation of their hospital bill except where prohibited by law.

IU Health West Hospital map and directions

Use the map for the main hospital address. For emergency, Women’s Center, Cancer Center, or professional office visits, confirm the correct entrance before arrival.

Main hospital campus

IU Health West Hospital
1111 N. Ronald Reagan Parkway
Avon, IN 46123
Main: 317-217-3000

Use 1111 N. Ronald Reagan Parkway for the main hospital, emergency entrance, Women’s Center entrance, and Cancer Center entrance. Confirm the specific door before scheduled visits.

Door guide from the IU Health West map

  • Main Entrance: Door #3.
  • Emergency Entrance: Door #14.
  • Women’s Center Entrance: Door #11.
  • Cancer Center Entrance: Door #8.
  • Professional Office Center 1: 1115 N. Ronald Reagan Parkway, Door #1.
  • Professional Office Center 2: 1351 N. Ronald Reagan Parkway.

What to bring to IU Health West Hospital

Bring the right documents so registration, billing, medication review, and clinical decisions are smoother.

Identification and insurance

  • Photo ID.
  • Insurance card.
  • Referral or authorization if required.
  • Billing or estimate paperwork if relevant.

Medical information

  • Medication list with doses.
  • Allergies.
  • Major diagnoses and surgeries.
  • Prior imaging or lab reports if requested.

Contacts

  • Emergency contact.
  • Primary care provider.
  • Specialist who referred you.
  • Person authorized to receive information.

Comfort and safety

  • Phone charger.
  • Glasses, hearing aids, or mobility aids.
  • Comfortable clothing.
  • Driver if sedation, surgery, or certain procedures are scheduled.

IU Health West Hospital Indiana FAQs

Quick answers about address, phone, emergency care, parking, records, billing, portal access, visitors, and directions.

1. What is the address of IU Health West Hospital?
IU Health West Hospital is located at 1111 N. Ronald Reagan Parkway, Avon, IN 46123.
2. What is the main phone number for IU Health West Hospital?
The Indiana Department of Health hospital directory lists the main phone number as 317-217-3000.
3. Does IU Health West Hospital have a 24-hour emergency room?
Yes. IU Health states Emergency Medicine at IU Health West Hospital is a full-service emergency department staffed 24 hours a day, 7 days a week. Call 911 for life-threatening emergencies.
4. Where is the emergency entrance at IU Health West Hospital?
The IU Health West facility map identifies the Emergency Entrance as Door #14 at 1111 N. Ronald Reagan Parkway, Avon, IN 46123.
5. Is parking free at IU Health West Hospital?
Yes. IU Health states parking at IU Health West Hospital is free, with parking lots and entrances located to help patients and visitors reach destinations quickly.
6. How do I access IU Health West Hospital medical records?
Use My IU Health for available electronic records. For full or paper copies, use IU Health’s medical-records authorization process and submit the completed form to the correct Health Information Management contact.
7. How long does IU Health take to process medical-record requests?
IU Health says state and federal laws permit up to 30 days for processing, but its goal is to process requests within 5 business days after receipt.
8. Does IU Health West Hospital offer financial assistance?
IU Health’s financial assistance page says eligible Indiana residents who receive qualifying care may be eligible for assistance if paying medical bills is a hardship and they apply. IU Health also offers payment plan options.
9. What patient portal does IU Health West use?
IU Health uses My IU Health. Patients can use it for selected medical records, test results, messages, appointments, and bills.
10. What should I confirm before visiting IU Health West Hospital?
Confirm the appointment department, exact entrance, arrival time, insurance authorization, required documents, fasting instructions, parking, visitor rules, and whether you need a driver after the visit.