IU Health Hospital Avon address, phone, emergency room, visitor information, patient portal, billing, records, and parking
IU Health Hospital Avon usually refers to IU Health West Hospital, located at 1111 N. Ronald Reagan Pkwy., Avon, IN 46123. The hospital’s general inquiry number is 317.217.3000.
This guide helps patients and visitors find the right entrance, call the correct department, understand emergency care, use My IU Health, request medical records, check billing and financial assistance, plan parking, and prepare for an appointment or hospital visit.
Often searched as IU Health Hospital Avon.
Avon, IN 46123.
Use for general hospital inquiries and routing.
Emergency Medicine – Avon is staffed 24/7.
Valet is available at the main entrance during posted weekday hours for a daily fee.
Indiana Department of Health lists 173 set up/staffed inpatient beds.
About IU Health West Hospital in Avon
A quick local overview for patients, visitors, caregivers, and family members.
IU Health West Hospital is a hospital campus in Avon, Indiana, serving Hendricks County and the west side of the Indianapolis area. The hospital’s official page describes a patient-centered design with separate public and behind-the-scenes corridors intended to keep visitor movement separate from patient, staff, supply, and material movement.
Use IU Health West Hospital for emergency care, inpatient hospital services, outpatient testing, imaging, pharmacy services, cancer care, specialty clinics, and other IU Health services on or near the Avon campus. For outpatient visits, always check your appointment instructions because some offices are in the hospital, professional office center, or a nearby IU Health location.
IU Health West Hospital address, phone numbers, and patient contacts
Use the correct number for emergency care, hospital information, retail pharmacy, patient relations, billing, and medical records.
| Need | Official contact | Use it for |
|---|---|---|
| Main hospital | IU Health West Hospital 1111 N. Ronald Reagan Pkwy. Avon, IN 46123 317.217.3000 |
General hospital questions, patient routing, visitor questions, and campus directions. |
| Emergency department | IU Health Emergency Medicine – Avon 317.217.3500 |
Emergency department location and non-911 routing questions. Call 911 for life-threatening emergencies. |
| Retail pharmacy | 317.217.3355 | Prescription refills, hospital retail pharmacy questions, and medication pickup guidance. |
| Patient relations | 317.217.3183 | Concerns, compliments, suggestions, help accessing information, and patient-experience support. |
| Medical records / HIM | 317.962.8670 | Questions about medical record access, records requests, and release of information. |
| Billing phone payment | Indianapolis area: 317.612.2754 Outside Indianapolis: 877.668.5621 |
Automated bill payment questions. Have your account number available. |
IU Health Emergency Medicine – Avon
The emergency department is for urgent and emergency medical conditions. Use 911 for life-threatening symptoms.
Appointments, check-in, and pre-visit preparation
Appointment instructions may differ by department, clinic, procedure, imaging test, surgery, or specialty office.
Departments and services at or near IU Health West Hospital
IU Health West includes hospital services and multiple specialty locations on the Avon campus.
Emergency medicine
Full-service emergency department at IU Health West Hospital, staffed 24/7.
Imaging and radiology
IU Health Radiology – Avon is located at IU Health West Hospital. Follow your order instructions for check-in and preparation.
Lab services
IU Health West Hospital Lab supports ordered lab testing. Ask whether an appointment, fasting, or provider order is required.
Cancer care
IU Health West Cancer Center is located at IU Health West Hospital and provides cancer-related services in Avon.
Heart and rehab services
IU Health West campus resources include cardiology and cardiac/pulmonary rehabilitation services.
Sleep and specialty care
Sleep disorders, neurosurgery, pre-admission testing, primary care, and other specialty services may be located on or near the campus.
Doctors, providers, and hospital-based clinicians
Provider availability depends on the department, specialty, insurance network, and whether the visit is inpatient, emergency, outpatient, or office-based.
| Provider need | Where to start | What to ask |
|---|---|---|
| Emergency doctor | Emergency Medicine – Avon | Use the ER for emergency symptoms. You may not choose a specific hospital-based emergency physician. |
| Primary care near IU Health West | IU Health Primary Care Avon or West Hospital listings | New patient availability, insurance acceptance, appointment options, and My IU Health scheduling. |
| Specialist | IU Health Find Providers or your referral order | Whether the specialist sees patients at IU Health West, an attached office, or another IU Health location. |
| Surgery or procedure physician | Ordering provider, surgeon’s office, or pre-admission testing | Arrival time, fasting, medication instructions, driver requirement, and post-procedure follow-up. |
| Hospitalist or inpatient care team | Nurse station or inpatient unit | Best time for family updates, rounding schedule, discharge planning, and medical-record access after discharge. |
Visitor information, doors, Wi-Fi, mail, and amenities
Visitor access may vary by unit, patient condition, infection-control rules, security needs, or procedure area.
| Visitor topic | IU Health West guidance | What visitors should do |
|---|---|---|
| Visitation | The official page describes an open visitation policy allowing visitors 24 hours a day, including overnight stays when appropriate. | Ask the unit about any patient-specific or area-specific restrictions. |
| Locked doors | Entry doors are locked from 9 pm to 6 am. | Use the intercom button at the entrance so security can unlock the door. |
| Wheelchairs | Wheelchair help is available through guest relations, volunteers, or the Welcome Desk. | Ask at the Welcome Desk just inside the main entrance. |
| Wi-Fi | Free Wi-Fi is available 24/7 in all areas of the hospital. | Bring your device and charger; IU Health says it cannot provide technical help connecting your device. |
| Patient mail | Patient mail may be sent to IU Health West Hospital with patient name, unit, and room number. | Address mail to the patient at IU Health West Hospital, 1111 N. Ronald Reagan Parkway, Avon, IN 46123. |
Parking, valet, drop-off, and entrances
Parking is one of the easiest parts of planning a visit, but entrance instructions can vary by department.
My IU Health patient portal
Use My IU Health for common online tasks when portal access is available for your care.
View results and records
IU Health directs patients to My IU Health for immediate access to an electronic version of medical records when available.
Message care teams
For select providers, My IU Health can be used to send messages to your care team.
Schedule selected visits
Existing patients may be able to self-schedule appointments with selected providers through My IU Health.
Pay bills
My IU Health can consolidate online billing, monthly statements, payment plans, and bill payment features.
Medical records and release of information
Use My IU Health for available electronic access, or submit a formal request when a full record copy is needed.
Billing, insurance, bill pay, and patient accounts
Billing may include hospital charges, physician charges, facility fees, imaging, lab, anesthesia, pathology, pharmacy, and other services.
| Billing topic | IU Health option | Patient tip |
|---|---|---|
| Online bill pay | Use My IU Health or Guest Pay. | Use only official IU Health billing links to avoid scams. |
| Phone payments | 317.612.2754 in the Indianapolis area or 877.668.5621 outside Indianapolis. | Have your account number ready. |
| Insurance | IU Health provides accepted-insurance resources, but your carrier determines your coverage. | Call your insurance plan before scheduled care to confirm network status, authorization, deductible, and out-of-pocket estimate. |
| Multiple bills | Hospital care can generate more than one bill. | Ask whether you will receive separate bills for hospital, physician, radiology, lab, anesthesia, or outside providers. |
| Payment plans | My IU Health can support online billing and personalized payment plan features. | Set up a plan before an account becomes overdue if possible. |
Financial assistance and help paying hospital bills
IU Health’s financial-assistance program may help qualifying Indiana residents with medically necessary and emergency care.
Price estimates, standard charges, and planned-care cost questions
Use price tools before non-emergency services when you want a better idea of expected charges and out-of-pocket cost.
Self-Service Price Estimate Tool
IU Health says its tool can estimate out-of-pocket costs in real time for more than 700 frequent medical services at IU Health hospital locations.
Individual estimate request
If the service is not in the self-service tool, IU Health says patients may request an individualized price estimate.
Five-business-day estimate rule
IU Health states that Indiana law requires providers and facilities to provide an estimate for ordered, scheduled, or referred non-emergency services within 5 business days of request.
Emergency care
Do not delay emergency care to get a price estimate. Ask billing questions after the emergency is stabilized.
IU Health West Hospital map and directions
Use this map for the main IU Health West Hospital campus in Avon, Indiana.
IU Health West Hospital
1111 N. Ronald Reagan Pkwy.
Avon, IN 46123
Main: 317.217.3000
Emergency Medicine – Avon: 317.217.3500
IU Health Hospital Avon FAQs
Common questions about IU Health West Hospital in Avon, Indiana.