El Camino Health – Mountain View: Contact & Patient Info

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Hospital Guide · Mountain View CA · Patient Information

El Camino Health Mountain View Hospital contact, ER, visiting hours, records, billing, parking, and patient info

El Camino Health – Mountain View Hospital is located at 2500 Grant Road, Mountain View, CA 94040. The hospital campus is open 24 hours, the main hospital operator can be reached at 650-940-7000, and the public location listing also provides 650-940-7377 for the Mountain View Hospital location.

This guide helps patients, visitors, and caregivers quickly find the right phone number, entrance, parking area, medical-records route, billing help, emergency department information, myCare portal tools, campus map details, and visitor rules before arriving.

Main Operator: 650-940-7000 Location Phone: 650-940-7377 ER: 650-940-7055 2500 Grant Road Visiting: 8 AM-8 PM for many inpatient areas
Call Main Hospital Call Emergency Department Official Hospital Page Map & Parking
Medical emergency? Call 911 for life-threatening symptoms. For El Camino Health Mountain View Emergency Department questions, call 650-940-7055. Online hospital pages are helpful for planning, but they should not delay emergency care.
Hospital address 2500 Grant Road

Mountain View, CA 94040.

Main hospital operator 650-940-7000

Use for general hospital routing and patient-room connection help.

Emergency Department 650-940-7055

Use for ER questions. For life-threatening symptoms, call 911.

Visiting hours 8 AM-8 PM

Standard inpatient and ICU visiting hours; several departments have different rules.

Medical records 650-988-7462

Use for authorization forms, release questions, and record pickup instructions.

Billing support 800-665-6540

Also 650-940-7220, Monday-Friday, 9 AM-4 PM for billing help.

About El Camino Health – Mountain View Hospital

Quick orientation for patients, visitors, caregivers, and family members going to the Mountain View campus.

El Camino Health – Mountain View Hospital is an acute-care hospital campus in Mountain View, California. The hospital serves patients across Silicon Valley and includes emergency care, inpatient care, surgery, imaging, laboratory services, maternity services, mental health and addiction services, cardiac and vascular services, rehabilitation, oncology support, outpatient pharmacy, and multiple specialty areas on and near the campus.

For most visitors, the first decision is simple: use the main hospital at 2500 Grant Road for inpatient, ER, imaging, lab, registration, pharmacy, surgery, and many patient services; use the correct pavilion address when your appointment letter names Sobrato, Orchard, Taube, Oak, Cedar, Willow, Melchor, or Park Pavilion.

Before you drive: Check the exact department name, pavilion, floor, suite, appointment time, parking instruction, patient name if visiting, and whether the visit is inpatient, outpatient, ER, surgery, maternity, imaging, lab, or physician-office based.

El Camino Health Mountain View phone directory

Use the correct number to avoid being transferred through the main switchboard.

Need Phone / route Use it for
Main hospital operator 650-940-7000 General hospital routing, patient-room connection help, and department transfers.
Mountain View location listing 650-940-7377 Official location-page phone for El Camino Health – Mountain View Hospital.
Emergency Department 650-940-7055 ER questions and emergency-department directions. Call 911 for life-threatening symptoms.
Information Desk 650-940-7211 Lobby help, patient-location assistance when permitted, visitor questions, and campus wayfinding.
Medical Records Release 650-988-7462 Records authorization, release questions, pickup authorization, and records-transfer help.
Billing / Patient Accounts 800-665-6540 or 650-940-7220 Bill payment, estimates, account questions, financial-assistance routing, and payment options.
Radiology / Imaging 650-940-7050 Imaging appointment and department questions for Mountain View radiology services.
Patient Experience Team 650-962-5836 Patient feedback, concerns, compliments, care-experience support, and service questions.
Security / Lost and Found 650-988-7614 Lost items, campus security assistance, and safety-related visitor questions.
Mother-Baby Pavilion 650-988-3200 Maternity unit routing and Mother-Baby Pavilion questions.
Calling a patient: Call the main hospital number and ask for the patient by name or room number. Patient information may be limited if the patient has requested privacy or has not authorized disclosure.

Emergency Room at El Camino Hospital Mountain View

What to do for emergency care and what to expect with ER routing.

For life-threatening symptoms

Call 911 or go to the nearest emergency room immediately. Do not use website wait times, email, or routine appointment tools for emergency decisions.

Mountain View ER phone

For Emergency Department questions, El Camino Health lists Mountain View at 650-940-7055.

Emergency services

El Camino Health describes emergency care for people of all ages, with access to specialty support such as stroke, heart, psychiatric crisis intervention, orthopedic, general surgery, pediatric, teleneurology, and OB/GYN services.

ER visitors

Emergency Department visitors must be 18 or older, and visitor limits may change based on volume or safety needs.

Separate bills possible: El Camino Health explains that hospital services may be billed separately from independent practitioners, such as emergency physicians, anesthesiologists, pathologists, radiologists, laboratories, or other support services.

Visiting hours and visitor rules

Use these rules as a planning guide, then confirm before arriving because restrictions can change for infection control, patient condition, department policy, or privacy requests.

Department / area Typical visiting rule Before you go
Inpatient units 8:00 a.m. to 8:00 p.m.; two support persons at a time. Call the nurse station or main hospital if the patient is on isolation or wants privacy.
Critical Care / ICU 8:00 a.m. to 8:00 p.m.; two support persons at a time. Critical-care teams may limit visits based on treatment, procedures, rest, or infection risk.
Emergency Department Open hours; two support persons allowed, must be 18 or older, subject to change based on volume. Use 911 for emergencies and expect visitor limits during high-volume periods.
Labor & Delivery Open hours; up to five support persons at a time, including doula or partner. Newborn siblings may be allowed with adult supervision during designated hours. Confirm current maternity rules before bringing siblings or extra support persons.
Maternity / Postpartum 8:00 a.m. to 8:00 p.m.; up to five support persons at a time; one overnight support person may be allowed. Non-sibling guests generally must be adults; ask the unit for current rules.
NICU Open hours; two support persons at a time, with one banded parent included. Confirm NICU-specific infection-control rules, hand hygiene, and sibling policy.
Mental Health Inpatient 11:30 a.m.-12:30 p.m. and 4:30 p.m.-6:30 p.m.; two support persons allowed, with restrictions possible. Call the department first because behavioral health units may have additional safety and treatment restrictions.
Surgery Department Open hours; Mountain View allows two support persons. Confirm with surgery/pre-op because procedure timing and recovery status can change quickly.
Visitor checklist: Bring photo ID, patient name, room number if known, mask if required, parking location, mobile charger, and only approved items. The visitor guide states the Mountain View campus is smoke-free and only Mylar balloons may be brought into the hospital because of latex-allergy risk.

Appointments, doctors, registration, and check-in

Hospital care, outpatient testing, physician visits, and ER visits use different check-in routes.

Match your appointment type. Confirm whether you are going to the main hospital, a pavilion, a physician office, imaging, lab, pre-admission, surgery, maternity, ER, or a specialty clinic.
Use myCare or the Find a Doctor tool when appropriate. Existing patients can use myCare for participating provider appointments. New patients can use El Camino Health’s Find a Doctor tool to search by specialty, provider, condition, or location.
Bring required documents. Bring photo ID, insurance card, medication list, referral or order if required, advance directive if relevant, and prior records requested by your care team.
Use Patient Registration when instructed. Mountain View campus guide lists Patient Registration in the main hospital at 1B23.
Do not use email for urgent care needs. El Camino Health states its contact form is not for medical advice or appointment scheduling. Call the appropriate department or 911 for emergencies.
Find a doctor: El Camino Health provides a Find a Doctor tool with scheduling options that may include online booking, virtual care, or near-term availability. Provider availability and acceptance of new patients can change.

Departments, services, and where they are on campus

Use this as a quick wayfinding guide, then confirm the location shown on your appointment message or discharge paperwork.

Service / department Official campus location clue Best next step
Emergency Main Hospital, 1A10 Follow Emergency signs. For life-threatening symptoms, call 911.
Patient Registration Main Hospital, 1B23 Use for inpatient registration or when directed by pre-admission instructions.
Medical Records / HIMS Main Hospital, 1F64 Call 650-988-7462 first if you need records released or picked up.
Imaging Services Main Hospital, 1B22 Call Radiology at 650-940-7050 if you need appointment or preparation guidance.
Outpatient Laboratory Main Hospital, 1F61 Confirm whether your provider order is already available before arriving.
Outpatient Pharmacy Main Hospital, 1B20 Use after discharge or when directed by your care team.
Surgery Main Hospital, 2A15; Surgery Waiting 2B20 Follow pre-op arrival time and fasting instructions exactly.
Labor & Delivery / OB Emergency Orchard Pavilion, First Floor Use maternity-specific entrance and visitor rules when directed.
NICU Orchard Pavilion, Second Floor Confirm banded-parent and visitor rules before arriving.
Scrivner Center for Mental Health & Addiction Services Taube Pavilion Call the department or main operator for access rules and appointment routing.

Medical records, records release, and birth certificates

El Camino Health requires an authorization form before releasing medical records to a patient or a designated person.

Records phone
650-988-7462 for Mountain View medical-records questions.
Fax
Completed authorization requests may be faxed to 650-988-8246.
Mailing address
Mountain View Hospital, Attn: Medical Records Department, 2500 Grant Road, Mountain View, CA 94040.
Processing time
Records are usually available within seven to 10 business days after the request is received.
Pickup
Bring photo ID. If someone else will pick up records, contact Medical Records in advance.
Birth certificates
The hospital does not keep or maintain birth certificates; official birth records are recorded through Santa Clara County public health records.
Privacy detail: Requests involving AIDS/HIV, mental health, or chemical dependency information may require specific authorization initials on the release form. Incomplete or illegible forms can be returned.

Billing, estimates, insurance, and payment help

Hospital billing can involve more than one bill, especially for emergency, anesthesia, radiology, pathology, and independent provider services.

Billing task Best route What to know
Pay online myCare login or myCare guest quick-pay Online payments can be made through myCare tools; have your bill information ready.
Pay by phone 650-940-7220 or 800-665-6540 El Camino Health lists phone payment by credit or debit card through the automated system 24/7.
Billing customer service 650-940-7220 or 800-665-6540 Representatives are listed as available Monday-Friday, 9 a.m. to 4 p.m.
Price estimate El Camino Health Price Estimator The estimator can help with planned services, but your insurance benefits and separate provider bills may affect the final cost.
ER ancillary bills Check each provider listed on the bill Emergency physicians, anesthesiology, radiology, pathology, lab, or other independent services may bill separately.
Insurance question Call your plan and El Camino billing Ask whether hospital, physician, anesthesia, lab, imaging, and emergency physician services are in network.
Billing script: “I received a bill for services at El Camino Health Mountain View. Account number is ____. Can you explain whether this is a hospital bill, physician bill, emergency physician bill, radiology/pathology bill, or another separate provider bill?”

Financial assistance and help paying your bill

El Camino Health provides financial-assistance information for eligible patients and medically necessary care.

Financial-assistance contact

For charity-care or financial-assistance questions, call Patient Accounts at 800-665-6540.

Eligible services

El Camino Health lists emergency medical services and medically necessary services tied to urgent health circumstances as eligible for financial assistance review.

Application documents

Patients may need a charity-care application and proof of income, such as pay stubs or tax returns.

Government programs

Financial counselors may help determine eligibility for federal, state, county, Covered California, Medi-Cal, Medicare, or California Children’s Services programs.

Do not send sensitive details by email: Avoid sending Social Security numbers, credit-card numbers, full account numbers, or protected medical details through unsecured messages.

myCare patient portal and online tools

myCare is El Camino Health’s patient portal for many health-record, appointment, and billing tasks.

Use myCare for recent information. Patients can view recent results, visit summaries, appointment details, and other health information when available in the portal.
Schedule or manage participating appointments. Existing patients may be able to manage doctor appointments, mammograms, ABUS screening breast ultrasound, and DEXA bone-density scheduling through myCare where supported.
Pay bills online. Use myCare login or guest quick-pay for El Camino Health billing payments.
Request official records when needed. Portal access is convenient, but formal release requests still require a completed authorization when you need a full medical-record copy or release to another person.

Parking, campus buildings, and wayfinding

The Mountain View campus has multiple pavilions, parking areas, and entrances. Your appointment details may name a building instead of only “El Camino Hospital.”

Campus location Address / clue Useful for
Main Hospital 2500 Grant Road Emergency, registration, imaging, lab, pharmacy, surgery, cafeteria, inpatient units, medical records, and main information desk.
Taube Pavilion 2590 Grant Road Scrivner Center for Mental Health & Addiction Services and related behavioral-health services.
Sobrato Pavilion 2495 Hospital Drive Primary and specialty care offices, Perinatal Diagnostic Center, and medical office suites.
Orchard Pavilion 2485 Hospital Drive Center for Women and Newborns, Labor & Delivery, OB Emergency, Maternity, and NICU.
Oak Pavilion 2505 Hospital Drive Cancer Center and Patient Accounting location references.
North Parking 2470 Hospital Drive Parking area noted on the official campus visitor guide.
Park Pavilion 2400 Grant Road Physical therapy and rehabilitation, foundation, programs, and Park Conference Center references.
Willow Pavilion 2480 Grant Road Willow outpatient surgery and related campus offices.
Parking tip: Confirm whether your destination is Main Hospital, Orchard, Sobrato, Taube, Oak, Cedar, Park, Willow, or Melchor Pavilion. On a large medical campus, the right parking area can save 10-15 minutes.

El Camino Health Mountain View map

Use this map for driving directions to the main hospital. Use your appointment instructions for the exact entrance, pavilion, floor, and suite.

El Camino Health – Mountain View Hospital
2500 Grant Road
Mountain View, CA 94040
Main operator: 650-940-7000

Main hospital address shown. For ER, maternity, specialty care, imaging, or pavilion appointments, check the entrance and parking instructions on your appointment message.

Official links for El Camino Health Mountain View patients and visitors

Use these official pages to confirm current details before a visit.

Official source What it helps with After opening it
Mountain View Hospital location page Address, location phone, visiting hours, hospital overview, and directions. Confirm the current phone number, visiting hours, and directions before driving.
El Camino Health Phone Directory Department-specific phone numbers for Mountain View and Los Gatos. Search for the department name before calling the main operator.
Emergency care ER services, specialty emergency access, directions, and ER contact numbers. Use 911 for life-threatening symptoms; use the page for directions and non-delay planning.
Visitor information Current visitor hours, support-person limits, department exceptions, and patient safety rules. Check the patient’s department because maternity, ER, ICU, mental health, and NICU rules differ.
Medical records Authorization forms, release rules, fax number, mailing address, processing time, pickup, and birth certificate notes. Download the correct authorization form and call records before sending sensitive requests.
Pay bill myCare payment, guest quick-pay, phone payments, estimates, and billing help hours. Have your billing account number and insurance details ready.
Help paying your bill Financial-assistance requirements, charity-care policy, applications, and support phone number. Ask whether your service and income documents qualify for review.
Mountain View visitor guide and campus map Campus buildings, parking areas, entrance clues, information desks, wayfinding, gift shops, and department locations. Match your appointment location to the pavilion, floor, and entrance before parking.
Schedule an appointment myCare scheduling and new doctor appointment routing. Use myCare if you are an existing patient or Find a Doctor if you need a provider.
Find a doctor Provider search by name, specialty, condition, location, availability, and appointment options. Filter by Mountain View and confirm whether the provider is accepting new patients.
Independent guide notice: This page is not El Camino Health, does not provide medical advice, does not schedule appointments, and does not guarantee real-time availability. Always confirm urgent, clinical, billing, and visiting details with El Camino Health directly.

El Camino Health Mountain View FAQs

Common patient and visitor questions about the Mountain View hospital campus.

1. What is the address of El Camino Health – Mountain View Hospital?
El Camino Health – Mountain View Hospital is located at 2500 Grant Road, Mountain View, CA 94040.
2. What is the main phone number for El Camino Health Mountain View?
The main hospital operator is 650-940-7000. The official Mountain View Hospital location listing also provides 650-940-7377.
3. Is El Camino Health Mountain View open 24 hours?
Yes. The Mountain View Hospital location page lists the hospital as open 24 hours, Monday through Sunday. Department offices, billing, medical records, outpatient clinics, and visitor rules may have separate hours.
4. What number should I call for the Emergency Department?
For Mountain View Emergency Department questions, call 650-940-7055. For life-threatening symptoms, call 911 immediately.
5. What are the visiting hours at El Camino Health Mountain View?
Many inpatient and ICU visitor hours are 8:00 a.m. to 8:00 p.m. with two support persons at a time. Departments such as Labor and Delivery, NICU, Emergency, Surgery, Pediatrics, and Mental Health may have different rules.
6. How do I request medical records from El Camino Health Mountain View?
Call Medical Records at 650-988-7462. A completed authorization form is required for release. Requests may be mailed to Mountain View Hospital, Attn: Medical Records Department, 2500 Grant Road, Mountain View, CA 94040, or faxed to 650-988-8246.
7. How long does a medical-records request usually take?
El Camino Health states records are usually available within seven to 10 business days from the time the completed request is received.
8. How do I pay an El Camino Health hospital bill?
You can pay through myCare, use myCare guest quick-pay, call 650-940-7220 or 800-665-6540, or follow the instructions on your billing statement.
9. Does El Camino Health offer financial assistance?
Yes. El Camino Health provides financial-assistance information and charity-care applications for eligible patients. For help, call Patient Accounts at 800-665-6540.
10. Where should I park for El Camino Health Mountain View?
Parking depends on your destination. The main hospital is at 2500 Grant Road, while pavilions such as Orchard, Sobrato, Taube, Oak, Cedar, Park, Willow, and Melchor have separate campus locations. Check your appointment instructions and the official Mountain View visitor guide before arriving.