Children’s Hospital of Richmond: Pediatric Care & Info

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Pediatric Hospital Guide · Richmond VA · CHoR

Children’s Hospital of Richmond at VCU pediatric care, appointments, ER access, records, billing, parking, and family information

Children’s Hospital of Richmond at VCU, commonly called CHoR, is the children’s health system connected with VCU Health in Richmond, Virginia. Families use CHoR for pediatric primary care, specialty clinics, surgery, inpatient care, emergency care, therapy services, mental health, MyChart access, medical records, and billing support.

For appointments, call 804-828-CHOR (2467). For emergencies, call 911 or go to the Children’s Emergency Department entrance at 1001 E. Marshall Street, Richmond, VA 23219.

Call Appointments: 804-828-2467 Request Appointment Children’s ER Info Medical Records
Child emergency? Call 911 for life-threatening symptoms, severe injury, breathing trouble, seizure, poisoning, major trauma, or a child who is difficult to wake. CHoR’s Children’s Emergency Department is designed for children, but online guides should never replace urgent medical judgment.
Appointments 804-828-CHOR

Call 804-828-2467, request online, or use VCU Health MyChart when available.

Main pediatric campus 1000 E. Broad St

Children’s Pavilion and Children’s Tower are on the downtown Richmond medical campus.

Children’s ER 1001 E. Marshall St

Use the Marshall Street emergency entrance for pediatric emergency care.

Medical records 804-828-4423

Release of Information handles online and mail-in medical record requests.

Billing questions 804-523-7001

VCU Health billing also lists toll-free support at 888-803-0082.

MyChart Portal access

Use MyChart for appointments, messages, results, refills, health records, telehealth, and bills.

About Children’s Hospital of Richmond at VCU

CHoR is the pediatric care arm of VCU Health, serving children and families through hospital-based care, specialty clinics, therapy services, emergency care, and outpatient locations.

Families commonly search for Children’s Hospital of Richmond when they need a pediatric specialist, a same-campus emergency department for a child, a hospital admission location, a surgery appointment, medical records, a MyChart proxy question, insurance and billing support, or directions to the Children’s Tower and Children’s Pavilion.

Use CHoR for

  • Pediatric emergency and trauma care
  • Primary care and pediatric specialty clinics
  • Children’s surgery and procedural care
  • Inpatient, PICU, NICU, and acute care pediatrics
  • Therapy services, rehabilitation, mental health, and family support

Do not use this page for

  • Medical diagnosis or treatment decisions
  • Replacing discharge instructions from your child’s care team
  • Real-time ER wait times
  • Insurance coverage guarantees
  • Private medical record access without proper authorization
Quick routing: For a new appointment or specialty help, call 804-828-2467. For a child in immediate danger, call 911. For existing patient information, use MyChart or contact the department that treated your child.

Children’s Hospital of Richmond contact directory

Use the correct number for appointments, billing, medical records, inpatient information, therapy services, mental health, or after-hours provider contact.

Need Phone / location Use this for
Outpatient appointments 804-828-CHOR (2467) New appointments, specialty scheduling, finding a provider, and appointment questions.
TDD / relay access 1-800-828-1120 Virginia Relay Center TDD support for appointment access.
Children’s Tower and Critical Care Hospital inpatient information 804-828-9000 Inpatient information, patient-room routing, and Children’s Tower/Critical Care Hospital questions.
After-hours provider on call 804-828-0951 After-hours provider contact listed by CHoR. For emergencies, call 911.
Medical records 804-828-4423; fax 804-828-5344 Release of information, record requests, authorization forms, and request updates.
Billing questions 804-523-7001; toll-free 888-803-0082 Hospital billing questions, balances, statements, and online bill-payment help.
Financial counseling 804-828-0966 Financial assistance, coverage help, payment-plan questions, and aid applications.
Mental health outpatient appointments 804-828-3137 Child and adolescent psychiatry, psychology, therapy, and mental health appointment routing.
Mental health inpatient admissions 855-546-7792 Virginia Treatment Center for Children inpatient admission questions.
Brook Road Therapy Center 804-228-5818 Therapy services and Brook Road therapy appointment routing.
Call routing tip: If you do not know the right clinic or specialty, start with 804-828-2467. If the child has severe symptoms or a time-sensitive emergency, do not wait for a scheduler; call 911.

Children’s Emergency Department and urgent pediatric care

CHoR’s Children’s Emergency Department is for children who need immediate or life-saving care, pediatric subspecialty support, trauma care, imaging, triage, and child-centered emergency services.

When to go now

  • Trouble breathing, blue lips, severe allergic reaction, or choking
  • Seizure, unconsciousness, severe headache, or altered mental status
  • Major injury, fall, burn, fracture, or possible head trauma
  • Severe abdominal pain, dehydration, or inability to keep fluids down
  • Possible poisoning, overdose, or unsafe ingestion

What CHoR’s ER includes

  • Pediatric emergency assessment and stabilization
  • Fast-track rooms for lower-acuity conditions when appropriate
  • Radiology suite access
  • Child life support to reduce stress
  • Connection to pediatric subspecialists
Emergency entrance
Children’s Emergency Entrance, 1001 E. Marshall Street, Richmond, VA 23219.
Drop-off
Use the ER drive off Marshall Street.
Parking
Enter the Children’s Parking Deck at 341 N. 10th Street, use the emergency entrance, and follow the dedicated ER parking instructions.
Inside the building
After entering, take the special emergency elevator to Level 3 and follow the wayfinding signs.
Triage
The triage team assesses the child and determines whether emergency, acute, or fast-track care is needed.
Do not self-triage online: If a child may be seriously ill or injured, call 911 or go to the nearest emergency department. CHoR guidance is helpful for arrival, but a clinician must assess the child.

How to make a CHoR appointment

Appointments can be requested by phone, online, or through MyChart depending on the service, referral needs, clinic, and whether the child is a new or existing patient.

Call or request online. Start with 804-828-CHOR (2467) or use CHoR’s appointment request page. Ask if the child needs a referral before scheduling.
Choose the right service. Be specific about symptoms, diagnosis, provider referral, specialty requested, preferred location, and urgency.
Prepare insurance and records. Have insurance cards, referral or authorization details, medication list, vaccine record, prior test results, imaging, and specialist notes ready.
Ask about visit format. Confirm whether the appointment is in-person, telehealth, a therapy visit, imaging, lab, procedure, surgery consult, or hospital follow-up.
Confirm the exact building and floor. CHoR has multiple Richmond-area and Virginia locations. Ask for building, address, entrance, parking deck, floor, pod, and arrival time.
Use MyChart for follow-up. After the visit, use MyChart for results, refills, messages, appointment requests, bills, vaccination history, and telehealth access when available.
New patient script: “I need a pediatric appointment for my child. The reason is ____. We have insurance ____. The referring provider is ____. Can you tell me the correct specialty, location, referral requirement, earliest appointment, and what records to send before the visit?”

Pediatric services and specialties at Children’s Hospital of Richmond

CHoR provides pediatric care across primary care, hospital medicine, emergency medicine, surgery, specialty clinics, therapy services, mental health, and support services.

Care area Examples of services Best next step
Primary care Well-child care, sick visits, newborn follow-up, adolescent medicine, sports physicals, ADHD evaluation, breastfeeding medicine, foster care clinic, complex care, and international adoption clinic. Call 804-828-2467 and ask for pediatric primary care or the clinic location tied to your child’s needs.
Emergency and trauma Pediatric emergency assessment, stabilization, trauma care, imaging, child life support, and subspecialty connection. Use the Children’s Emergency Entrance at 1001 E. Marshall Street or call 911 for severe emergencies.
Heart and lung care Cardiology, congenital heart surgery, fetal cardiology, pulmonary medicine, sleep medicine, and related testing. Ask whether referral, prior imaging, EKG, echo, pulmonary testing, or outside records are needed.
Brain, spine, and nerves Neurology, neurosurgery, neurosciences, concussion, neuromuscular care, spasticity clinic, and rehabilitation support. Have prior imaging, EEGs, school forms, therapy notes, and medication history ready.
Cancer and blood disorders Hematology, oncology, sickle cell, solid tumor clinic, transplant-related care, and supportive care. Call the specialty clinic and confirm urgent referral and outside laboratory or pathology record needs.
Surgery and orthopaedics General surgery, orthopaedic surgery, same-day orthopaedic care, urology, ENT, craniofacial care, plastics, and perioperative care. Ask whether imaging must be brought on disc, uploaded, or repeated before the visit.
GI, kidney, endocrine, and nutrition Gastroenterology, nephrology, endocrinology, diabetes care, feeding, nutrition, thyroid cancer, and weight management. Bring growth charts, labs, imaging, food logs, glucose data, medication list, and referral notes when available.
Therapy and development Physical therapy, occupational therapy, speech therapy, feeding therapy, sports therapy, developmental pediatrics, and rehabilitation. Use the correct therapy center number and confirm referral/order requirements before scheduling.
Mental health Child and adolescent psychiatry, psychology, outpatient therapy, medication management, inpatient care, and mental health resources. Call 804-828-3137 for outpatient appointments or 855-546-7792 for inpatient admissions questions.
Family support Child life, social work, hospital education, language services, pastoral care, recreation therapy, sibling support, family advisory resources, and resource center help. Ask your care team which support services are available for your child’s unit or clinic.

CHoR locations families commonly need

CHoR care is spread across downtown Richmond, Brook Road, Virginia Treatment Center for Children, and regional therapy or specialty locations. Always confirm the address for your appointment.

Location Address / contact Use this for
Children’s Tower 1000 E. Broad Street, Richmond, VA 23219 Pediatric emergency, trauma, inpatient care, acute care pediatrics, critical care, surgery, and family amenities.
Children’s Emergency Entrance 1001 E. Marshall Street, Richmond, VA 23219 Emergency arrival, ER drop-off, emergency elevator access, and dedicated ER parking route.
Children’s Pavilion 1000 E. Broad Street, Richmond, VA 23219 Many outpatient pediatric specialty clinics, lab, radiology, and appointment visits.
Brook Road Campus 2924 Brook Road, Richmond, VA 23220 Brook Road Pavilion, transitional care, and some pediatric services.
Virginia Treatment Center for Children 1308 Sherwood Avenue, Richmond, VA 23220 Child and adolescent mental health services and related inpatient/outpatient behavioral health care.
Fredericksburg Multispecialty Center 10528 Spotsylvania Avenue, Fredericksburg, VA 22408 Specialty care closer to Fredericksburg, including selected pediatric subspecialty services.
Therapy centers Brook Road, Bon Air, Fredericksburg, Glen Allen, Petersburg, Stafford Physical therapy, occupational therapy, speech therapy, feeding therapy, and rehabilitation services by location.
Location warning: Do not go only by “Children’s Hospital of Richmond” in a map app. Confirm the exact building, floor, pod, parking entrance, and appointment location before leaving.

VCU Health MyChart for CHoR patients

MyChart is the main online portal for many CHoR families, but parent and teen access depends on the child’s age and privacy rules.

What MyChart can help with

  • Send messages to doctors and care team members
  • View and request appointments
  • View lab and test results
  • Request refills
  • View vaccinations and health records
  • Access telehealth visits
  • Pay bills

Parent and teen access

Parents or guardians can request child proxy access. For children age 12 and under, parent/guardian proxy access can be broader. When a child turns 13, proxy access changes because Virginia law gives teens privacy protections for certain information.

Create or sign in to MyChart. Use the VCU Health MyChart link from CHoR’s website or the MyChart app.
Request child proxy access. In the app, use the menu and sharing options to request proxy access for a child.
Watch the age transition. Before a child turns 13, ask the care team what will change and whether the teen needs their own account.
Use records request for full records. If MyChart does not show everything needed, use the Health Information Management record-request process.

How to request CHoR medical records

Medical records are handled through VCU Health System Release of Information / Datavant, with online and mail-in request options.

Online request
Use CHoR’s medical records page and the online request tool when available.
Mail-in request
Download and complete the authorization form, then mail it to VCU Health System Release of Information/Datavant, P.O. Box 980679, Richmond, VA 23298-0679.
Phone
804-828-4423. Press option 5 to speak to a live person during normal business hours.
Fax
804-828-5344.
Service desk
Main Hospital Lobby, Room 1-403A.
Normal support hours
Monday through Friday, 8 a.m. to 4:30 p.m. for live Release of Information support.
Provider transfer
Records can be faxed at no cost directly to another provider for continuity of care.
Minor-record caution: Teen privacy rules can limit what parents see in MyChart or receive automatically. If your child is 13 to 17, ask Health Information Management what requires the teen’s consent or special review.

Billing, insurance, Medicaid, FAMIS, financial assistance, and payment questions

CHoR’s insurance and billing information is part of VCU Health. Always verify network status and out-of-pocket cost with your insurance plan before scheduled care.

Billing topic What CHoR / VCU Health states What families should do
Accepted coverage CHoR states it accepts most commercial insurance, Medicaid, and Family Access to Medical Insurance Security plans. Call your insurer to confirm that the provider, facility, service, and location are in-network.
Billing questions Billing support is listed at 804-523-7001 and toll-free 888-803-0082. Have the guarantor name, patient name, date of service, account number, and insurance explanation of benefits ready.
Online payment Bills can be paid through VCU Health MyChart. Check whether multiple family bills are combined or whether a specific clinic/facility bill has a separate account number.
Financial assistance VCU Health says it provides financial assistance based on income, assets, and needs. Call 804-828-0966 and ask about financial counseling, Medicaid/FAMIS help, self-pay discounts, and payment plans.
Care regardless of ability to pay CHoR states it treats all children regardless of ability to pay. Tell financial counseling early if you are uninsured or worried about paying in full.
Estimated costs Your out-of-pocket cost depends on benefits, deductible, copay, coinsurance, authorization, service type, and network status. Ask both CHoR billing and your insurance plan for pre-service estimates when scheduling non-emergency care.
Billing script: “My child has an appointment on ____ with ____ at ____. Can you confirm whether preauthorization is needed, whether the provider and facility are in-network, and what account number I should use for billing questions?”

Appointment, inpatient, ER, masking, and visitation guidance

Visitor rules can vary by unit, child condition, infection-control needs, and current hospital policy. Always follow the care team’s instructions.

Situation Current guidance to check Family tip
Masking CHoR’s visitation page says masking is optional in many areas, with exceptions for direct inpatient care and high-risk patient care areas. Bring masks anyway, especially for high-risk units, immunocompromised children, or respiratory symptoms.
Inpatient bedside visitors Children’s Tower guidance lists two adult visitors at the bedside at a time during standard daytime visiting hours for some units. Ask the nurse for your child’s unit-specific rules after admission.
Overnight parents/guardians Two parents/guardians may be able to spend the night unless the care team says otherwise. Confirm badge rules, sleeping arrangements, quiet hours, and unit restrictions.
Siblings and minors Siblings/minors may be allowed during certain hours but must be supervised and may be restricted by unit or patient condition. Do not bring sick siblings or visitors to the hospital.
Children’s ER CHoR’s visitation guidance lists two adult visitors for the Children’s ER. Bring only necessary visitors so the team can evaluate the child safely.
Transplant or high-risk care Some high-risk areas may have stricter masking or visitor requirements. Ask in advance if the child is immunocompromised, hospitalized on a special unit, or receiving transplant-related care.
Visitor-rule warning: Online visitor pages can change. For surgery, ICU, oncology, transplant, newborn, behavioral health, or isolation-room visits, the child’s unit rules control.

Parking, entrances, maps, and arrival tips

The downtown CHoR campus can be confusing the first time. Confirm whether your visit is at the Children’s Pavilion, Children’s Tower, Children’s Emergency Department, or another CHoR location.

Children’s Tower / Children’s Pavilion

1000 E. Broad Street
Richmond, VA 23219
Appointments: 804-828-2467

Use this for many outpatient clinics, Children’s Pavilion visits, Children’s Tower inpatient care, surgery, and main pediatric campus appointments.

Children’s Emergency Entrance

1001 E. Marshall Street
Richmond, VA 23219
Emergency: Call 911 when needed

Use Marshall Street for emergency drop-off. Dedicated ER parking is accessed through the Children’s Parking Deck at 341 N. 10th Street.
ER drop-off
Use the ER drive off Marshall Street for the Children’s Emergency Department.
ER parking
Enter the Children’s Parking Deck at 341 N. 10th Street, use the emergency entrance, and turn left at the bottom of the ramp for dedicated ER parking.
Children’s Tower parking
CHoR describes convenient free parking attached to the Children’s Tower.
Before you go
Ask the scheduling team for the exact building, floor, pod, entrance, parking deck, and arrival time.

What to bring to a CHoR appointment or hospital visit

Having records ready can shorten check-in time and help the clinical team avoid repeating tests.

Bring for outpatient visits

  • Photo ID for parent/guardian when available
  • Insurance card and referral or authorization details
  • Child’s medication list, allergies, pharmacy, and vaccine record
  • Prior clinic notes, test results, imaging reports, and school forms
  • Questions you want answered during the appointment

Bring for ER or hospital admission

  • Medication bottles or exact medication names and doses
  • Specialist names, diagnosis list, equipment information, and feeding plan
  • Comfort item, charger, glasses, hearing aids, mobility aids, and communication tools
  • Custody, guardianship, or consent paperwork when relevant
  • Insurance information and emergency contacts

Ask before arrival

  • Where should we park?
  • Which floor, pod, or clinic should we check in at?
  • Do we need labs, imaging, fasting, or forms before the visit?
  • Can siblings come?
  • Will this be a facility bill, professional bill, or both?

After the visit

  • Review the after-visit summary in MyChart
  • Ask when to expect results
  • Confirm medication refill instructions
  • Schedule follow-up before leaving if possible
  • Request records if another provider needs them

Official source checklist for this CHoR guide

Use these official pages for final verification because hospital policies, contact numbers, insurance guidance, medical-record steps, and visitor rules can change.

Official source What it verifies When to use it
Children’s Hospital of Richmond at VCU Main CHoR services, appointment number, provider search, locations, MyChart, ER, and patient resources. Start here for current hospital navigation.
Contact CHoR Appointment number, therapy center phone numbers, inpatient information, patient mail, after-hours provider number, and patient/family concern routing. Use for contact routing and appointment help.
Children’s Emergency Department Emergency care overview, arrival process, parking, ER entrance, triage, and pediatric emergency features. Use for ER arrival and emergency planning.
Explore the Children’s Tower Children’s Tower address, emergency entrance, family amenities, free parking, and ER location guidance. Use for downtown campus directions and inpatient/emergency location details.
VCU Health MyChart MyChart features, child proxy access, teen access, appointment viewing, refills, results, telehealth, vaccinations, records, and bill-pay functions. Use for portal access and parent/teen account rules.
Request medical records Online record requests, Release of Information phone, fax, mailing address, service desk, support hours, and provider-transfer guidance. Use when requesting records or sending records to another provider.
Insurance and billing Accepted insurance overview, Medicaid/FAMIS statement, billing phone numbers, MyChart bill pay, financial help, and zero-interest financing reference. Use before scheduled care and for billing questions.
VCU Health financial assistance Financial counseling phone number, financial assistance process, documents, discounts, Medicaid/FAMIS help, and mailing/fax details. Use when payment is difficult or insurance is missing.
Appointment and visitation FAQs Masking, inpatient visitation, ER visitors, sibling guidance, and unit-specific visitor limits. Use before visiting a hospitalized child or going to the ER.
Find a provider Provider search, specialty filters, locations, request appointment links, and appointment phone number. Use when choosing a pediatrician, specialist, or clinic.
Independent guide notice: This website is not Children’s Hospital of Richmond at VCU, VCU Health, a medical provider, an emergency service, an insurer, or a billing office. Use official CHoR, VCU Health, your child’s care team, your insurance plan, or emergency services for final medical, billing, records, and emergency decisions.

Children’s Hospital of Richmond FAQs

These questions focus on CHoR appointments, pediatric emergency care, locations, MyChart, records, billing, insurance, parking, visitors, and what families should do before a visit.

1. What is Children’s Hospital of Richmond at VCU?
Children’s Hospital of Richmond at VCU, often called CHoR, is the pediatric care system connected with VCU Health in Richmond, Virginia. It includes pediatric emergency care, inpatient care, specialty clinics, surgery, therapy services, mental health services, MyChart access, family support, and multiple locations.
2. What is the CHoR appointment phone number?
The main appointment phone number is 804-828-CHOR (2467). Families can also request appointments online or through VCU Health MyChart when available.
3. Where is the Children’s Hospital of Richmond main campus?
The Children’s Tower and Children’s Pavilion are located at 1000 E. Broad Street, Richmond, VA 23219. The Children’s Emergency Entrance is at 1001 E. Marshall Street, Richmond, VA 23219.
4. Is CHoR’s Children’s Emergency Department open 24/7?
CHoR describes its Children’s Emergency Department as prepared to care for children 24/7, 365. For life-threatening symptoms or unsafe transport, call 911 immediately.
5. How do I access my child’s CHoR records?
Use VCU Health MyChart for many records, results, vaccinations, appointments, refills, messages, telehealth visits, and bills. For full medical records or records not visible in MyChart, use CHoR’s medical records request page or call 804-828-4423.
6. How do parent and teen MyChart accounts work?
Parents or guardians can request child proxy access. For children age 12 and under, parents may have broader proxy access. For teens ages 13 to 17, access changes because of Virginia privacy rules, and teens may need their own MyChart account.
7. What insurance does Children’s Hospital of Richmond accept?
CHoR states that it accepts most commercial insurance, Medicaid, and Family Access to Medical Insurance Security plans. Families should still call their insurance provider to confirm network status, referral rules, authorizations, and out-of-pocket costs for the specific service.
8. Who do I call for CHoR billing questions?
For billing questions, call 804-523-7001 or toll-free 888-803-0082. Bills may also be paid online through VCU Health MyChart.
9. Is financial assistance available for CHoR care?
VCU Health says financial assistance may be available based on income, assets, and needs. Families who are uninsured or worried about paying should contact the Financial Counseling Call Center at 804-828-0966.
10. Where should I park for the Children’s Emergency Department?
For the Children’s Emergency Department, use the Marshall Street entrance at 1001 E. Marshall Street. CHoR directs families to enter the Children’s Parking Deck at 341 N. 10th Street, use the emergency entrance, and turn left at the bottom of the ramp for dedicated ER parking.