Children’s Hospital of Dallas TX: Pediatric Care & Info

by
Dallas Pediatric Hospital Guide · Children’s Health · Patient & Family Info

Children’s Hospital of Dallas TX guide for pediatric care, emergency room, appointments, records, parking, billing, and family resources

Children’s Hospital of Dallas TX usually refers to Children’s Medical Center Dallas, part of Children’s Health, located at 1935 Medical District Dr, Dallas, TX 75235. The main Children’s Health number is 844-424-4537, also written as 844-4CHILDRENS.

Use this guide before a visit to understand the Dallas pediatric ER, specialty appointments, MyChart, medical records, billing, insurance, parking, visitor planning, and what to do when your child needs urgent or emergency care.

Call 844-424-4537 Official Dallas Hospital Page Contact Children’s Health Emergency Help
Medical emergency? If your child has trouble breathing, major injury, seizure, severe allergic reaction, poisoning, uncontrolled bleeding, blue lips, unresponsiveness, or another life-threatening problem, call 911 or go to the closest emergency department. Do not wait for an online appointment request or email reply.
Hospital name Children’s Medical Center Dallas

Major pediatric hospital on the Children’s Health Dallas campus.

Address 1935 Medical District Dr

Dallas, TX 75235, in the Southwestern Medical District.

Main phone 844-424-4537

Also listed as 844-4CHILDRENS for main routing.

Emergency care Pediatric ER

Dallas campus includes a pediatric emergency department and Level I pediatric trauma care.

Records 214-456-2509

Dallas medical records contact route for release and health information questions.

Nurse advice 844-860-6976

24/7 nurse advice line for guidance on the right level of care.

Children’s Medical Center Dallas overview

Children’s Medical Center Dallas is a pediatric hospital campus for children and families who need emergency, inpatient, specialty, surgical, critical care, and outpatient services.

Official campus
Children’s Medical Center Dallas, part of Children’s Health.
Location
1935 Medical District Dr, Dallas, TX 75235.
Care focus
Pediatric care from birth through age 18, including emergency, inpatient, surgery, specialty, intensive care, and outpatient programs.
Campus role
The Dallas campus includes a pediatric emergency department, specialty services, critical care units, imaging, pharmacy, laboratory, therapy, child life, social work, and family support services.
Best first call
For general routing, appointments, department transfers, and location guidance, call 844-424-4537.
Parent planning note: For a scheduled clinic visit, ask whether your appointment is at the main hospital, Specialty Center Dallas, Bright Building, urgent care, imaging, lab, or another Children’s Health building. Dallas campus buildings can have different entrances and parking routes.

Children’s Hospital of Dallas TX contact directory

Use the right phone number so your question gets routed quickly.

Need Phone / route Use it for
Main switchboard 844-424-4537 General hospital routing, appointments, department help, and location questions.
Medical emergency 911 Life-threatening emergency, major injury, severe breathing trouble, seizure, poisoning, or unresponsive child.
Nurse advice line 844-860-6976 24/7 guidance on whether your child may need emergency, urgent, primary, or other care.
Medical records Dallas 214-456-2509 Record release, MyChart-linked record questions, immunization records, discharge summaries, and authorization help.
Billing and insurance 214-456-2455 or 800-467-7404 Hospital bills, payment questions, insurance coordination, statements, and account help.
Dallas financial counselor 214-456-8640 Cost estimates, insurance-based estimates, payment-process questions, and financial counseling.
Care Line feedback 214-456-2273 Family feedback, complaint resolution, and care-experience concerns.
Privacy / HIPAA hotline 214-456-4444 Privacy questions, medical-information concerns, and protected health information issues.
Best call script: “My child has an appointment or record question at Children’s Medical Center Dallas. The patient name is ____, date of birth is ____, department is ____, and I need help with ____.”

Emergency room, urgent care, and nurse advice guidance

The Dallas campus includes a pediatric emergency department and Level I pediatric trauma care. For symptoms that are not immediately life-threatening, use the nurse advice line or appointment routing.

Situation Best action Why
Life-threatening symptoms Call 911 or go to the closest emergency department. Emergency transport and immediate stabilization may matter more than choosing a specific hospital.
Severe injury or trauma Use emergency services or the Dallas pediatric ER. Children’s Medical Center Dallas is connected with pediatric emergency and Level I trauma care.
Poisoning concern Call 911 for severe symptoms; also contact poison-control guidance when appropriate. Some substances worsen quickly and need immediate assessment.
Fever, vomiting, rash, pain, or symptoms you are unsure about Call the nurse advice line at 844-860-6976 or your child’s doctor. A nurse can help route you to emergency, urgent, primary, or specialty care.
Non-life-threatening after-hours issue Ask whether urgent care, primary care, telehealth, or the ER is appropriate. Not every pediatric concern requires an emergency department visit.
Scheduled surgery or specialty care problem Call the specialty clinic or main switchboard for instructions. Your child’s clinic team may have condition-specific instructions.
Do not delay emergency care: If your child is blue, limp, unconscious, struggling to breathe, severely dehydrated, having a seizure, or has a serious injury, use 911 or the nearest ER immediately.

How to schedule pediatric care at Children’s Medical Center Dallas

For non-emergency care, use the appointment request tool, MyChart, or the main Children’s Health phone number.

Choose the type of care. Decide whether your child needs primary care, a pediatric specialist, imaging, surgery follow-up, rehabilitation, urgent care, or emergency care.
Use the official appointment request page for non-emergencies. Select primary care or specialist and provide the requested patient-family details.
Call for urgent symptoms or complex routing. If symptoms are changing quickly, call 844-424-4537 or the nurse advice line instead of waiting for an online response.
Have referral and insurance details ready. Some specialty visits may require a provider referral, prior authorization, records, imaging, lab results, or insurance approval.
Ask exactly where to go. Confirm building name, entrance, parking garage, floor, clinic name, arrival time, and whether labs or imaging are needed before the appointment.
Use MyChart for existing patients. Parents with proxy access may be able to view visit information, immunizations, billing, and selected records in MyChart.
Appointment reminder: Bring photo ID, insurance card, referral or authorization if required, medication list, vaccine history, prior test results, imaging disks if requested, and custody or guardianship documents when relevant.

Pediatric services and specialty care available on the Dallas campus

Children’s Medical Center Dallas supports hospital, emergency, specialty, surgical, critical-care, and family-centered pediatric services.

Emergency and trauma care

Pediatric emergency department services and Level I pediatric trauma care for serious illness and injury.

Critical care

Neonatal, pediatric, and cardiac intensive-care resources for children who need high-acuity monitoring and treatment.

Surgery and procedural care

Pediatric surgery, anesthesia-supported procedures, pre-op instructions, post-op care, and specialty surgical services.

Heart care

Cardiac programs, cardiac intensive care, and advanced pediatric heart-related services.

Cancer and blood disorders

Hematology-oncology care, specialty clinics, infusion-related planning, and complex pediatric treatment support.

Imaging, lab, pharmacy, and therapy

Full-service diagnostic and support services that may be coordinated with inpatient, outpatient, and specialty visits.

Behavioral health and child-life support

Family-centered support services, child life, social work, behavioral health resources, and care coordination.

Specialty outpatient services

Specialty Center Dallas and related campus locations may host outpatient clinics, follow-ups, and specialty programs.

Specialty routing note: A specialty name alone does not confirm the clinic location. Some services may be at the main hospital, Specialty Center Dallas, Bright Building, urgent care, or another Children’s Health location.

How to prepare for a Dallas pediatric hospital visit

A little preparation can reduce stress when visiting a large pediatric medical campus.

Before you go What to prepare Why it helps
Confirm the location Building name, entrance, floor, clinic, arrival time, and parking route. The Dallas campus has multiple care locations and entrances.
Bring documents Insurance card, photo ID, referral, authorization, custody/guardianship papers, and school or sports forms if needed. Registration, consent, and billing may depend on accurate documents.
Bring health information Medication list, allergy list, immunization record, recent labs, imaging, discharge papers, and previous specialist notes. Care teams can move faster when they have complete medical context.
Plan for comfort Snacks if allowed, water, phone charger, comfort item, diaper supplies, formula, device headphones, and a change of clothes. Clinic waits, testing, observation, or admission can take longer than expected.
Ask about restrictions Food or drink restrictions, medication instructions, visitor rules, masking rules, and arrival timing. Surgery, imaging, sedation, lab work, and infection-control needs may change instructions.
Set up MyChart Parent/guardian proxy access and login credentials. MyChart can help with immunizations, visit records, billing, and communication.

MyChart, Children’s Health mobile app, immunizations, and record sharing

MyChart is the secure patient portal used by Children’s Health. The mobile app can also help with campus navigation and patient-family tasks.

Immunizations
From your child’s profile, use the Health Summary area in MyChart and scroll to Immunizations.
Sharing records
Share Everywhere can generate a temporary share code for another provider when a parent or guardian has proxy access.
What can be shared
Shared information may include medications, allergies, health issues, immunizations, care gaps, lab results, medical history, visit records, and code status.
Billing access
A guarantor with an active linked Children’s Health MyChart account can view billing information.
Payments
MyChart billing can support payments by card, ACH bank transfer, Apple Pay, or Google Pay when available.
MyChart tip: Set up proxy access before you need records urgently. If your child has a specialist visit, school form, camp form, or immunization requirement, MyChart may save a phone call.

Medical records, immunization proof, discharge summaries, and release requests

Medical records may be available through MyChart, the Children’s Health app, or formal release authorization.

Record need Best route Details to have ready
Immunization history MyChart Health Summary Child profile, proxy access, school or camp deadline, and vaccine type needed.
Recent visit summary MyChart or clinic team Visit date, department, provider name, and what part of the visit summary is needed.
Complete hospital record Medical records request authorization Patient name, date of birth, dates of service, record type, release destination, and legal authority.
Records for another provider Share Everywhere, MyChart, or formal release Receiving provider name, fax or secure delivery method, and specialty reason.
Itemized bill MyChart billing or billing department Account number, guarantor information, service date, and insurance or HSA/FSA reason.
Protected or sensitive record Medical records or privacy office Legal authority, guardian status, consent requirements, and specific record requested.
Dallas records contact: For medical-records help, Children’s Health lists Dallas medical records at 214-456-2509. If faxing or mailing authorization forms, confirm the current instructions on the official records page first.

Billing, payment, cost estimates, and financial counseling

Children’s Health provides billing and estimate resources for families before, during, and after care.

Check whether an estimate is available. Current Children’s Health patients may use MyChart patient estimates. New families may be able to create a guest estimate online.
Confirm insurance details before scheduled care. Call your insurance company and ask about network status, referral requirements, prior authorization, deductible, coinsurance, and out-of-pocket costs.
Contact a financial counselor when costs are unclear. Dallas financial counseling can help explain estimates, charges, and payment questions at 214-456-8640.
Use billing contacts for account issues. For hospital billing questions, use 214-456-2455 or 800-467-7404, or patientbilling@childrens.com if email is appropriate.
Keep itemized records. Save estimates, authorizations, explanation-of-benefits documents, receipts, itemized bills, and MyChart messages.
Estimate caution: Estimates are not final bills. Final charges may change because of diagnosis, testing, medication, admission, anesthesia, imaging, surgery complexity, insurance processing, or complications.

Insurance, referrals, authorizations, and surprise-bill questions

Children’s Health states that it accepts many insurance plans, but families should verify coverage directly with their insurer before scheduled care.

Insurance question Who to ask What to confirm
Is Children’s Medical Center Dallas in network? Your insurance plan and Children’s Health billing team. Hospital facility, physician group, specialist, anesthesia, imaging, lab, and ER network status.
Do I need a referral? Primary care provider and insurance plan. Referral number, specialist name, diagnosis code, visit limit, and expiration date.
Is prior authorization required? Insurance plan and scheduling team. Procedure, surgery, imaging, therapy, admission, infusion, or specialty-service authorization.
What will my family owe? Insurance plan and Dallas financial counselor. Deductible, copay, coinsurance, out-of-pocket max, estimate, and payment options.
Can I get financial assistance? Children’s Health billing and financial assistance resources. Eligibility, application documents, household income, and deadline.
What if I receive an unexpected bill? Billing team and insurance plan. Claim status, coding, denial reason, coordination of benefits, and surprise-billing protections.

Parking, valet, ER drop-off, and campus arrival

Parking rules can differ depending on whether you are visiting the main entrance, emergency department, Bright Building, Specialty Center, or another campus location.

Main valet
Valet parking is located at the main hospital entrance off Medical District Dr.
Valet hours
Monday-Friday 5:30 a.m.-11 p.m.; Saturday-Sunday 8 a.m.-8 p.m.
Valet pricing
Official campus guidance lists full rate at $10 and reduced family rate at $7.
Self-parking
Self-parking is across from the hospital’s main entrance; parking validation is used for guests.
ER parking
The Dallas ER entrance is on Southwestern Medical Ave near Medical District Dr, with circle-drive drop-off and complimentary valet parking for ER patient families.
Accessibility
Official guidance states complimentary valet may be available for disabled visitors unable to find accessible parking.
Parking tip: Bring your parking ticket inside for validation, and ask your clinic whether the fastest entrance is the main hospital, ER, Bright Building, Specialty Center, or another Dallas campus location.

Patient and family amenities on the Dallas campus

Large pediatric hospitals can feel overwhelming. These resources can help families manage long visits, admissions, and follow-up care.

Family support spaces

Family lounges, quiet rooms, playrooms, guest computers, charging lockers, and family-resource spaces may be available.

Communication help

Interpreter services are listed among campus amenities and can support families who need language access.

Child life and therapy support

Child Life, music therapy, art studio, pet therapy, social work, and other support programs may help children cope with care.

Comfort and practical needs

Campus amenities include Wi-Fi, gift shop, ATMs, vending, coffee shop, chapel, breastfeeding/pumping rooms, and red wagons.

Care coordination

Social work, discharge planning, and family resources may help with transportation, follow-up, community resources, and next steps.

Mobile navigation

The Children’s Health app can help families navigate Dallas and Plano buildings, parking, virtual care, MyChart, and care-team access.

After your child’s visit: discharge, follow-up, prescriptions, and school notes

Before leaving the hospital or clinic, make sure the next steps are clear.

Before leaving Ask this Why it matters
Diagnosis and warning signs “What symptoms mean we should return to the ER or call 911?” Families need clear red flags after discharge.
Medications “What dose, schedule, pharmacy, refill process, and side effects should we watch for?” Medication confusion is common after stressful visits.
Follow-up appointment “Who do we see next, and when should it be scheduled?” Some specialists require follow-up within a narrow window.
School, daycare, or sports note “Can we get activity restrictions, return-to-school instructions, or a sports note?” Schools and teams may require written instructions.
Test results “Where will lab, imaging, or pathology results appear, and who will call us?” Some results appear in MyChart before a full clinician explanation.
Records and billing “Will this visit summary and bill appear in MyChart?” Parents may need records for another provider, insurance, school, or reimbursement.

Patient safety checklist for parents and guardians

Use this checklist during hospital visits, ER visits, surgery days, and specialty appointments.

Confirm identity

Make sure your child’s name, date of birth, allergies, medication list, and guardian contact details are correct at every major step.

Ask about medications

Ask what each medication is for, how much is given, side effects to watch for, and whether home medicines should continue.

Clarify the plan

Repeat back the care plan in your own words: tests, treatments, discharge timing, follow-up, and emergency return signs.

Protect privacy

Keep MyChart logins private and avoid posting patient wristbands, full names, medical record numbers, room numbers, or sensitive diagnoses online.

Medical advice limit: This guide helps families navigate official hospital resources. It does not diagnose symptoms, replace your child’s clinician, or provide emergency triage.

Map and directions to Children’s Medical Center Dallas

Use the official campus page and map before driving, especially if your child’s appointment is in a specialty building rather than the main hospital.

Children’s Medical Center Dallas

1935 Medical District Dr
Dallas, TX 75235
Main: 844-424-4537

Use for main Dallas hospital navigation. Confirm the exact building and entrance for your appointment.

Dallas ER entrance area

Southwestern Medical Ave near Medical District Dr
Dallas, TX 75235
For life-threatening emergencies: 911

ER patient families may use the circle-drive drop-off and ER parking guidance from the official campus page.

Official source checklist for this Dallas pediatric hospital guide

Use official Children’s Health sources for final verification because phone numbers, entrances, parking, insurance, estimates, and department instructions can change.

Official source What it verifies When to use it
Children’s Medical Center Dallas Dallas hospital address, parking, amenities, campus facilities, programs, and official location details. Use before a hospital visit, parking plan, or campus directions.
Dallas Campus Dallas campus overview, Southwestern Medical District location, emergency department, critical care, surgery, specialty buildings, and related campus services. Use when you need to understand which Dallas campus building or service is involved.
Contact Children’s Health Main switchboard, billing, medical records, nurse advice, Care Line, privacy, and department contact routes. Use for phone numbers and department routing.
Patient guidebook contact page Patient-family contact details for main number, billing, medical records, social work, care line, and other resources. Use during hospital stay, billing follow-up, medical record request, or patient-family support needs.
MyChart and mobile app FAQs Immunization lookup, Share Everywhere, billing access, payment options, and app guidance. Use for portal setup, records, billing, and app navigation.
Medical records request Medical record request and release process. Use when MyChart is not enough or a formal release is needed.
Cost estimates MyChart estimates, guest estimates, financial counselor contact, and cost-estimate process. Use before scheduled procedures, imaging, surgery, or specialty care.
Pay my bill Billing payment options and MyChart billing route. Use after receiving a statement or account notice.
Independent guide notice: USHospitalGuides.com is not Children’s Health, Children’s Medical Center Dallas, UT Southwestern, an insurer, a billing office, or a medical provider. Always use official Children’s Health pages and clinical instructions for final decisions.

Children’s Hospital of Dallas TX FAQs

These questions focus on Children’s Medical Center Dallas, pediatric emergency care, appointments, records, billing, MyChart, parking, and family visit planning.

1. What is the official name of Children’s Hospital of Dallas TX?
The hospital most families mean is Children’s Medical Center Dallas, part of Children’s Health. It is located on the Dallas campus in the Southwestern Medical District.
2. What is the address for Children’s Medical Center Dallas?
Children’s Medical Center Dallas is located at 1935 Medical District Dr, Dallas, TX 75235.
3. What is the main phone number for Children’s Health Dallas?
The main Children’s Health switchboard is 844-424-4537, also written as 844-4CHILDRENS.
4. Does Children’s Medical Center Dallas have a pediatric emergency room?
Yes. The Dallas campus includes a pediatric emergency department and is connected with Level I pediatric trauma care. For life-threatening emergencies, call 911 or go to the closest emergency department.
5. How do I request an appointment at Children’s Medical Center Dallas?
For non-emergency care, use the official Children’s Health appointment request page or call 844-424-4537. For urgent symptoms, call the nurse advice line or seek emergency care instead of waiting for an online response.
6. How do I access my child’s medical records?
Use MyChart when records are available there. For formal record requests, use the official medical records request process. Dallas medical records help is listed at 214-456-2509.
7. Can I find my child’s immunization record in MyChart?
Yes. In MyChart, open your child’s profile, choose Health Summary, and scroll to Immunizations. Parents or guardians need appropriate proxy access.
8. Who do I call for billing questions?
For billing and insurance questions, Children’s Health lists 214-456-2455 and 800-467-7404. For Dallas cost-estimate help, financial counseling is listed at 214-456-8640.
9. Is parking available at Children’s Medical Center Dallas?
Yes. Official guidance lists self-parking near the main entrance, main valet off Medical District Dr, and ER-area parking near Southwestern Medical Ave. ER patient families have complimentary valet parking guidance.
10. Is this guide medical advice?
No. This guide is for patient-family navigation only. For diagnosis, treatment, emergency triage, medication instructions, or urgent symptoms, contact Children’s Health, your child’s clinician, the nurse advice line, 911, or the nearest emergency department.