Children’s Hospital St. Louis MO: Pediatric Care & Info

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Pediatric Hospital Guide · St. Louis MO · SLCH

Children’s Hospital St. Louis MO guide for pediatric emergency care, appointments, specialties, MyChart, medical records, billing, parking, and family visit planning

Children’s Hospital St. Louis MO usually refers to St. Louis Children’s Hospital, located at One Children’s Place, St. Louis, MO 63110. The main hospital phone is 314-454-6000.

Use this guide to plan a pediatric hospital visit, find the right contact number, understand the Dana Brown Emergency Room, request appointments, use MyChart, request medical records, review billing and financial-help options, and plan parking before arrival.

Call Main Hospital Official Contact Hospital Location Appointment Steps
Emergency warning: If a child has trouble breathing, blue lips, severe injury, seizure, possible poisoning, major bleeding, severe allergic reaction, chest pain, unconsciousness, or another life-threatening symptom, call 911 or go to the nearest emergency department. Online guides, MyChart, appointment forms, and email are not emergency-response tools.
Official hospital name St. Louis Children’s Hospital

Commonly searched as Children’s Hospital St. Louis MO or St. Louis Children’s.

Hospital address One Children’s Place

St. Louis, MO 63110, in the Central West End medical campus area.

Main phone 314-454-6000

Use for hospital routing, patient information, department connection, and general questions.

Appointment line 314-454-KIDS

Call 314-454-5437 or toll-free 800-678-5437 for appointment help.

Emergency room Dana Brown ER

The pediatric emergency room is open day and night, 24/7.

Medical records 314-454-2759

Use for Health Information Management and Release of Information questions.

About St. Louis Children’s Hospital

A practical guide for parents and caregivers who need verified pediatric hospital information before calling, booking, driving, or requesting records.

St. Louis Children’s Hospital is a pediatric hospital in St. Louis, Missouri. Families use the hospital for pediatric emergency care, trauma care, specialty care, surgery, diagnostic testing, inpatient care, outpatient visits, pharmacy support, family support services, medical records, and billing questions.

The hospital works with BJC HealthCare and Washington University Physicians, so families may see BJC, WashU Medicine, St. Louis Children’s, or MyChart names during scheduling, records, billing, and specialty-care steps.

Best first action: For emergencies, call 911. For hospital routing, call 314-454-6000. For appointments, call 314-454-5437 or 800-678-5437. For medical records, call 314-454-2759. For MyChart help, call 314-273-1966.

Children’s Hospital St. Louis MO contact information

Use the right phone number based on whether the need is emergency, appointment, billing, medical records, pharmacy, patient information, or family support.

Need Phone or route Best use
Main hospital operator 314-454-6000 Hospital routing, department connection, main-campus questions, and patient-room call routing.
Appointments 314-454-KIDS / 314-454-5437 Specialty-care appointment help, event registration, referral routing, and scheduling questions.
Toll-free appointments 800-678-KIDS / 800-678-5437 Families outside the immediate St. Louis calling area who need appointment help.
Patient information 314-454-2615 Patient-room information, guest services, and general inpatient visitor questions.
Medical records / HIM 314-454-2759 Release of Information, medical-record copies, record transfer, and health-information questions.
MyChart support 314-273-1966 or 866-273-1966 BJC and Washington University Physicians MyChart account help.
Patient Benefits Services 314-454-6081 Insurance, Medicaid, Special Health Care Needs programs, agency programs, and financial-help application questions.
Outpatient Pharmacy 314-454-6123 Medication pickup, discharge prescriptions, refill routing, and pharmacy questions.
Parking / security escort 314-362-0750 Parking/security escort questions and hospital-campus safety assistance.
Hospital address One Children’s Place, St. Louis, MO 63110 Main hospital, Dana Brown Emergency Room, outpatient visits, inpatient stays, records mail, and visitor garage navigation.
Phone routing note: For a scheduled clinic visit, use the phone number in your appointment instructions when available. The main operator can route calls, but direct specialty numbers may be faster.

Pediatric emergency care at St. Louis Children’s Hospital

The Dana Brown Emergency Room is the pediatric emergency department at St. Louis Children’s Hospital.

Open 24/7

The emergency room page says the Dana Brown Emergency Room treats injuries and illnesses night or day, 24/7.

Level 1 pediatric trauma

St. Louis Children’s describes its emergency and trauma center as a Pediatric Level 1 Trauma Center with designation by Missouri and Illinois.

Pediatric-focused team

The ER page says specially trained physicians, nurses, and specialists are ready for children who need emergency medical care.

What to bring

ER preparation guidance recommends bringing a list of medicines, known allergies, and immunizations when safe and practical.

Situation Best action Why it matters
Life-threatening emergency Call 911 or go to the nearest emergency department. Severe breathing trouble, major trauma, severe allergic reaction, seizure, unconsciousness, or severe bleeding should not wait.
Serious injury or trauma Use emergency care and follow EMS instructions. Children with serious trauma may need pediatric surgeons, anesthesia, imaging, operating room access, and pediatric resuscitation resources.
Child is sick but stable Call the child’s pediatrician, urgent care, After Hours, or appointment line for guidance. Mild symptoms may be appropriate for pediatrician, urgent care, After Hours, or scheduled clinic care instead of the ER.
Possible poisoning Call 911, poison control, or emergency care immediately depending on severity. Medication bottles, product labels, plant photos, or ingredient details can help clinicians choose treatment.
Do not delay emergency care: MyChart messages, appointment requests, website forms, and online articles are not emergency-response channels.

How to make an appointment at Children’s Hospital St. Louis MO

Appointment routing can depend on specialty, referral status, insurance, whether the child is new or established, and whether the care is urgent.

Decide whether the child needs emergency, urgent, primary, specialty, testing, surgery, therapy, or follow-up care. Use emergency care for life-threatening symptoms. Use appointment routing for non-emergency visits.
Call or request online. Call 314-454-5437 or 800-678-5437, or use the official appointment request route when available.
Prepare referral information. If the visit is specialty care, ask the child’s doctor whether a referral, prior authorization, office notes, diagnosis, or test results are needed before scheduling.
Check insurance and benefits. Ask your health plan about network status, referral rules, precertification, copay, deductible, coinsurance, and physician-bill responsibility.
Gather records before the appointment. Bring or transfer prior labs, imaging, discharge summaries, medication lists, allergy details, immunization records, and specialist notes.
Confirm the exact location. St. Louis Children’s has the main hospital and multiple outpatient or specialty locations. Confirm whether the visit is at One Children’s Place, West County, South County, Missouri Baptist, Progress West, or another location.
Use MyChart for supported routine tasks. Existing families may use MyChart for portions of the medical record, messages, results, appointment details, and billing tasks where available.
Appointment call script: “My child needs an appointment for ____. The diagnosis or concern is ____. The referring doctor is ____. Insurance is ____. We have records from ____. Which department should schedule this, and what should we bring?”

Pediatric specialties and services at St. Louis Children’s Hospital

St. Louis Children’s lists many pediatric conditions, treatments, and highlighted services. Availability can vary by provider, location, referral status, insurance authorization, and clinical review.

Care area What families may need Planning tip
Emergency and trauma Serious illness, injury, trauma, burns, head injury, fracture, breathing issue, or emergency evaluation. Call 911 for life-threatening symptoms; bring medicines, allergies, and immunization information when safe.
Heart care Heart Center visits, congenital heart disease, rhythm concerns, heart imaging, surgery planning, or follow-up. Ask whether EKG, echocardiogram, prior imaging, and insurance authorization are needed.
Cancer and blood disorders Oncology, hematology, sickle cell, infusion, blood disorder, tumor evaluation, or long-term follow-up. Bring pathology, imaging, labs, treatment summaries, transfusion history, and medication list.
Neurology and neurosurgery Epilepsy, seizures, headaches, brain or spine conditions, neurosurgical review, or neurodiagnostic testing. Bring EEG, MRI, CT, seizure logs, school notes, medication history, and outside specialist reports.
Orthopedics and sports medicine Fractures, scoliosis, clubfoot, sports injuries, orthopedic surgery, bracing, or rehab planning. Bring imaging reports, discs, brace details, injury timeline, and activity restrictions.
Gastroenterology and nutrition Abdominal pain, feeding issues, constipation, diarrhea, growth concerns, liver disease, or nutrition support. Bring growth charts, diet history, stool logs, labs, endoscopy reports, and medication list.
Pulmonology and asthma Asthma, chronic cough, lung disease, breathing symptoms, sleep concerns, or pulmonary testing. Bring inhalers, spacer, sleep logs, chest imaging, prior testing, and asthma action plan.
Women and infants / newborn care Neonatal care, infant specialty care, hospital transfer, follow-up, or complex newborn support. Bring birth records, NICU discharge summaries, feeding plan, medication list, and pediatrician notes.
Specialty search tip: Use the official Conditions & Treatments page when you know the diagnosis or service line. Use the appointment line if you are unsure which department should review the case.

Before your visit: records, directions, insurance, medicines, and questions

Preparation can reduce check-in delays and help the care team understand your child’s history.

Confirm the exact location

St. Louis Children’s care may be at the main hospital, a specialty care center, a partner hospital, or another clinic location.

Bring ID and insurance

Bring the child’s insurance card, caregiver ID, referral paperwork, and custody or guardianship documents if they affect consent.

Bring medicine details

Bring a current medication list with dose, timing, allergies, inhalers, injections, vitamins, supplements, and recent antibiotics.

Prepare records

Specialists may need prior notes, labs, imaging reports, discharge summaries, operative reports, therapy notes, or school plans.

Bring or prepare Why it helps Extra tip
Insurance card and ID Needed for registration, billing, referral checks, and authorization. Bring guardianship, foster-care, custody, or court documents if they affect medical consent.
Referral and authorization Some plans require a referral or precertification before specialty visits, tests, surgeries, or high-cost services. Ask the pediatrician and insurance plan before the appointment.
Medication list Helps clinicians avoid dosing errors and drug interactions. Include prescription, over-the-counter, supplement, inhaler, injection, allergy, and pharmacy details.
Outside imaging and labs Specialists may need X-rays, MRI, CT, ultrasound, bloodwork, and reports before making care decisions. Ask whether imaging should be uploaded, mailed, faxed, or brought on a disc.
Symptom timeline A clear timeline helps the care team understand what changed and when. Track fever, pain, appetite, sleep, vomiting, stool, urination, breathing, rash, seizures, or behavior changes.

BJC and Washington University Physicians MyChart

MyChart helps families manage routine health-record, appointment, messaging, test-result, and billing tasks, but it is not for emergencies.

Portal name
BJC HealthCare and Washington University Physicians use MyChart for secure online access to portions of the patient’s medical record.
What it can help with
Families may use MyChart for portions of medical records, appointments, messages, test results, visit details, prescriptions, and billing tasks where available.
Support phone
For MyChart account questions, call 314-273-1966 or toll-free 866-273-1966.
Proxy access
Parents and legal guardians may have proxy access to a child’s information, but teen privacy rules can limit access to certain records.
Emergency limit
Do not use MyChart for urgent symptoms, emergency questions, or immediate medical advice. Call 911 for emergencies.
Portal rule: Use MyChart for routine messages and records. Use phone, urgent care, the emergency department, or 911 for urgent or life-threatening symptoms.

Medical records, Release of Information, and HIM contact

Medical records may be needed for specialists, school plans, insurance claims, disability paperwork, second opinions, travel, or a new doctor.

Record need Best route Important detail
St. Louis Children’s medical records Health Information Management Call 314-454-2759 for Release of Information and hospital record-copy help.
Record-release form Use the official medical-records page and authorization forms. The authorization form lists phone 314-454-2759 and fax 314-454-2032.
Washington University physician records Ask whether Washington University maintains separate physician clinic records. Some physician-practice records may need a separate release process.
MyChart record access Use BJC and Washington University Physicians MyChart when available. MyChart gives secure access to portions of the medical record, not always the full chart.
Record amendment Use the request-to-amend process. The medical-records page lists additional information by calling 314-273-2468.
Care Everywhere revocation Use the Care Everywhere revocation process if applicable. The medical-records page describes Care Everywhere as a BJC tool for sharing information with other Care Everywhere health-care providers.
Record request script: “I need my child’s St. Louis Children’s Hospital records for ____. Patient name is ____. Date of birth is ____. Please include visit summaries, discharge papers, lab results, imaging reports, medication list, immunizations, and specialist notes if available.”

Billing, insurance, financial assistance, and separate physician bills

Hospital billing can include hospital charges, physician charges, insurance rules, copays, deductibles, and financial-assistance options.

Billing topic What to know Best action
Patient Benefits Services Representatives can help families understand medical insurance plans and agency programs. Call 314-454-6081 or visit Patient Registration on the first floor during listed weekday hours.
Financial assistance St. Louis Children’s, as part of BJC HealthCare, directs families without insurance or needing help paying bills to BJC financial assistance resources. Ask early about the financial assistance policy, application requirements, and deadlines.
Daily hospital rate The financial information page says the daily hospital rate includes general nursing care, meals, Child Life Services, and hospital clothing. Ask which charges are included and which are separate before or after a planned stay.
Additional hospital charges Additional charges may include operating room, anesthesia, lab tests, X-rays, radiology tests, fluids, oxygen, blood, medications, and special equipment or supplies. Ask for an estimate before scheduled procedures when possible.
Separate physician bills Families may receive separate bills from private physicians or Washington University School of Medicine for physician consultations. Compare hospital statements and physician statements before paying or disputing a balance.
Online bill pay St. Louis Children’s online bill pay runs through BJC HealthCare and asks families to have the billing statement ready. Use official bill-pay links only and avoid suspicious payment texts or emails.
Billing caution: Estimates are not guarantees. Final cost can change based on insurance, medical necessity, tests, procedures, physician services, facility charges, medications, and clinical findings.

Parking, garage access, drop-off, and hospital entry

Plan extra time for Central West End traffic, parking, elevators, pedestrian bridge access, security, registration, and clinic check-in.

Visitor garage

The visitor garage is at Kingshighway Boulevard and Children’s Place. Turn east onto Children’s Place from Kingshighway Boulevard, then make an immediate right into the garage.

Drop-off and pickup

Convenient patient drop-off and pickup is available on the garage’s second level.

Hospital bridge

A covered pedestrian bridge on the second floor connects the visitor garage directly to the hospital.

Free validated inpatient parking

The parking page says parents, grandparents, and clergy of inpatients park free in the visitor garage with validation from a public safety officer.

Emergency room parking

Emergency room guidance says parking is free at the Dana Brown Emergency Room. Ask ER staff or public safety about validation before leaving.

Parking/security escort

Call 314-362-0750 for parking/security escort questions and campus safety help.

Arrival tip: Keep your parking ticket with you, ask about validation before leaving the unit or lobby, and confirm whether your visit is inpatient, outpatient, ER, surgery, imaging, or specialty clinic.

Visitors, patient-room calls, mail, lodging, and family support

Visitor and family-support details can change by unit, season, infection-control rules, and patient condition.

Family need Best route Planning note
Call a patient room Call the hospital operator at 314-454-6000. Provide the patient’s name and room number. The hospital says calls are not sent to patient rooms after 10 p.m.
Send mail or a package Use patient name, One Children’s Place, room number or floor, St. Louis, MO 63110. Mail is delivered Monday through Friday and may be forwarded home after discharge.
Guest Services / Information 314-454-2615 Use for hospital navigation, patient information, public transportation information, lockers, and general family questions.
Child Life Services 314-454-6178 Use for child-focused preparation, play, coping, and hospital-experience support.
Family Resource Center 314-454-2350 Use for family education resources and support service questions.
Social Services / lodging help 314-454-6101 Use for social-work support, clergy/spiritual care during daytime hours, and lodging help for families of children undergoing medical procedures.
Visitor note: Always check current visiting guidelines before bringing extra caregivers, siblings, grandparents, or guests. Unit-specific rules can be stricter than general hospital guidance.

Safety, privacy, and care-decision notes for families

This page helps with navigation. It does not diagnose, treat, or replace medical advice from your child’s clinician.

Use 911 for emergencies

Do not wait for appointment callbacks, emails, MyChart messages, or online forms for life-threatening symptoms.

Protect child privacy

Do not post medical-record screenshots, patient labels, account numbers, test results, addresses, room numbers, or identifying child details publicly.

Confirm referrals before specialty care

Insurance referral and precertification requirements can affect scheduling and billing.

Use official payment links

Pay through official St. Louis Children’s, BJC, or MyChart bill-pay routes to reduce scam risk.

Children’s Hospital St. Louis MO map and address

Use the main hospital address for emergency department directions, inpatient visits, outpatient appointments, records, parking, and hospital navigation.

St. Louis Children’s Hospital
One Children’s Place
St. Louis, MO 63110
Main phone: 314-454-6000

Use One Children’s Place, St. Louis, MO 63110 for the main hospital. Check the official parking and visitor guidance before arrival because garage, validation, construction, shuttle, and visitor details can change.

Official source checklist for Children’s Hospital St. Louis MO

Use these official pages to verify details before an appointment, emergency visit, record request, billing call, or hospital trip.

Official source What it verifies When to use it
St. Louis Children’s Contact Us Main address, main phone, appointment phone, urgent-contact warning, popular phone numbers, and patient-family contact routing. Use for phone routing and official contact confirmation.
St. Louis Children’s Hospital location page Hospital address, midtown/Central West End location, appointment number, parking garage directions, ID reminder, maps, and floor-map links. Use before driving to the main hospital.
Dana Brown Emergency Room Pediatric emergency room, 24/7 care, Level 1 pediatric trauma context, wait-management tips, After Hours note, and what to bring. Use for ER planning, not as a substitute for 911.
Trauma Services Level 1 Pediatric Trauma Center designation by Missouri and Illinois, 24/7 readiness, trauma clinic, and trauma service scope. Use for serious injury and trauma-care context.
Conditions & Treatments Highlighted service areas such as cancer, heart, neurology, neurosurgery, orthopedics, asthma, epilepsy, scoliosis, sickle cell, and other pediatric conditions. Use when choosing the correct specialty or program.
Appointment request page Online appointment request route and BJC appointment connection for St. Louis Children’s. Use for non-emergency appointment requests.
BJC & Washington University Physicians MyChart Secure portal login for BJC HealthCare and Washington University Physicians MyChart. Use for supported portal, record, appointment, message, test-result, and billing tasks.
Request for Medical Records Health Information Management, medical-record copy help, Washington University records note, record amendment, Care Everywhere revocation, and MyChart support numbers. Use before requesting medical records or sending records to another provider.
Financial Information Patient Benefits Services, phone, weekday hours, financial assistance, hospital charges, separate physician bills, and bill-payment routing. Use before a scheduled service or after receiving a bill.
Parking Visitor garage location, garage entry instructions, second-level drop-off and pickup, covered pedestrian bridge, and validation for parents, grandparents, and clergy of inpatients. Use before driving or parking at the hospital.
Contact a Patient How to call a patient room, after-10 p.m. phone-call limit, mail format, weekday mail delivery, and forwarding after discharge. Use when contacting an inpatient child or sending mail.
Visit Us Visit planning, directions, parking, lodging, transportation, hospital amenities, support services, and appointment links. Use for family visit planning and campus navigation.
Independent guide notice: This website is not St. Louis Children’s Hospital, BJC HealthCare, Washington University Physicians, an emergency department, a doctor, an insurance company, or a billing office. Confirm final details directly with the hospital, your child’s doctor, your health plan, or emergency services before making medical, appointment, billing, parking, or travel decisions.

Children’s Hospital St. Louis MO FAQs

Common questions about St. Louis Children’s Hospital address, phone number, emergency room, appointments, MyChart, records, billing, parking, visitors, and specialty care.

1. What is Children’s Hospital St. Louis MO officially called?
Children’s Hospital St. Louis MO usually refers to St. Louis Children’s Hospital.
2. What is the address of St. Louis Children’s Hospital?
St. Louis Children’s Hospital is located at One Children’s Place, St. Louis, MO 63110.
3. What is the main phone number for St. Louis Children’s Hospital?
The main hospital phone number is 314-454-6000. Use it for hospital routing, department connection, patient information, and general questions.
4. How do I make an appointment at St. Louis Children’s Hospital?
Call 314-454-KIDS, also written as 314-454-5437, or toll-free 800-678-KIDS / 800-678-5437. You can also use the official online appointment request route for supported non-emergency visits.
5. Is St. Louis Children’s Hospital emergency room open 24 hours?
Yes. The Dana Brown Emergency Room page says pediatric emergency care is available night or day, 24/7. For life-threatening emergencies, call 911 or go to the nearest emergency department.
6. Is St. Louis Children’s Hospital a Level 1 Pediatric Trauma Center?
Yes. St. Louis Children’s describes its Emergency and Trauma Center as a Level 1 Pediatric Trauma Center designated by both Missouri and Illinois.
7. What is MyChart for St. Louis Children’s Hospital?
BJC HealthCare and Washington University Physicians MyChart provides secure online access to portions of the patient’s medical record and can support routine record, appointment, message, result, and billing tasks where available.
8. How do I request medical records from St. Louis Children’s Hospital?
Use the official Request for Medical Records page or call Health Information Management at 314-454-2759. Ask whether Washington University physician records require a separate request.
9. Who do I call for billing or financial-help questions?
For insurance and benefit-program help, call Patient Benefits Services at 314-454-6081. Review the official financial information and BJC financial assistance resources if you do not have insurance or need help paying hospital bills.
10. Where do families park for St. Louis Children’s Hospital?
Families and visitors can use the visitor garage at Kingshighway Boulevard and Children’s Place. A covered pedestrian bridge on the second floor connects the garage to the hospital. Ask about validation before leaving.