Children’s Hospital Stl: Pediatric Care & Info

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Pediatric Hospital Guide · STL · Central West End

Children’s Hospital STL pediatric care, St. Louis Children’s Hospital contact, ER, appointments, MyChart, records, billing, parking, and visitor help

Children’s Hospital STL usually means St. Louis Children’s Hospital, located at One Children’s Place, St. Louis, MO 63110. The main Patients & Families phone number is 314-454-6000.

This guide is for parents, caregivers, patients, and visitors who need the correct hospital address, pediatric emergency route, appointment number, medical records, MyChart help, billing support, visitor rules, parking garage, and arrival checklist before going to the hospital.

Call Main Hospital Call Appointments Official Hospital Page Map & Parking
Medical emergency: If your child has life-threatening symptoms, call 911 or go to the nearest emergency department. Do not delay urgent care while checking parking, directions, billing, portal access, or appointment information.
Correct hospital name St. Louis Children’s Hospital

Commonly searched as Children’s Hospital STL.

Main address One Children’s Place

St. Louis, MO 63110.

Main phone 314-454-6000

Use for operator routing and Patients & Families help.

Appointments 314-454-KIDS

Also listed as 314-454-5437 or 800-678-5437.

Medical records 314-454-2759

Health Information Management, Monday-Friday, 8 a.m.-4:30 p.m.

Parking help 314-362-0750

Use for parking/security escort questions.

Children’s Hospital STL overview

Use this section when you want the quick local answer: the STL children’s hospital most searchers mean is St. Louis Children’s Hospital.

St. Louis Children’s Hospital is in the Central West End medical campus area of St. Louis, across from Forest Park. It provides pediatric hospital care, emergency care, specialty care, outpatient services, surgery-related services, family support, and many child-focused programs.

The hospital is connected with BJC HealthCare and Washington University pediatric specialists. For families, the most important first step is to confirm whether your child needs the main hospital, Dana Brown Emergency Room, outpatient clinic, surgery, radiology, specialty care, or another St. Louis Children’s location.

Location warning: St. Louis Children’s has the main hospital plus other locations such as specialty care centers and children’s hospital units at partner campuses. Always follow the address and building listed on your appointment reminder.

St. Louis Children’s Hospital phone directory

Use the most specific number when possible. Use the main hospital number when you need operator routing.

Need Phone / contact Use this for
Main hospital / Patients & Families 314-454-6000 Operator routing, patient/family questions, department transfer, and general hospital help.
Appointments and event registration 314-454-KIDS (5437)
800-678-KIDS (5437)		 Appointments, physician referral routing, specialist scheduling questions, and general appointment help.
Emergency Call 911 for life-threatening symptoms Severe breathing trouble, major trauma, seizure, poisoning, severe allergic reaction, uncontrolled bleeding, or sudden serious illness.
Medical records / HIM 314-454-2759 Medical-record copies, release authorization, third-party records, and HIM questions.
MyChart support 314-273-1966
866-273-1966		 MyChart account help, proxy access questions, login trouble, and portal record access.
Patient Accounts 314-286-2384 Hospital account questions, statements, balances, and patient-billing routing.
Bill questions / online bill support 314-362-8400
855-362-8400		 Bill questions, disputes, online bill pay support, and statement review.
Patient Benefits Services 314-454-6081 Insurance plan help, Medicaid, Special Health Care Needs programs, and agency-application support.
Guest Services / Information / Patient Information 314-454-2615 Information desk, patient room contact, lodging assistance, public transportation help, lockers, and visitor questions.
Parking / Security Escort 314-362-0750 Security escort, parking help, visitor garage questions, and safety routing.
Child Life Services 314-454-6178 Support for coping, procedures, hospital stress, and child-friendly preparation.
Outpatient Pharmacy 314-454-6123 Medication pickup, discharge prescriptions, refill questions, and pharmacy routing.
Call script: “I’m calling about St. Louis Children’s Hospital. My child’s name is ____, date of birth is ____, appointment or visit date is ____, and I need help with ____.”

St. Louis Children’s Hospital emergency care

Use the pediatric emergency room for urgent or emergency child-health problems. Use 911 when the child is not safe to transport by car.

Call 911 now

Call 911 for severe breathing trouble, blue lips, major trauma, seizure, unresponsiveness, poisoning, severe allergic reaction, uncontrolled bleeding, or sudden serious symptoms.

Dana Brown Emergency Room

St. Louis Children’s Hospital’s pediatric emergency care is commonly associated with the Dana Brown Emergency Room. Follow ER signage when arriving on campus.

ER parking

Families may park in the visitor parking garage across from the ER main entrance, and ER parking validation is available for free parking.

Bring essentials

Bring medication list, allergies, insurance card, parent/guardian ID, recent discharge papers, specialist names, and known diagnoses if gathering them does not delay care.

Emergency safety: Do not wait for a MyChart reply, appointment callback, cost estimate, or web contact form if your child’s symptoms are severe. Use emergency care immediately.

Appointments, referrals, specialists, and visit preparation

Appointment routing depends on whether your child needs primary care, specialty care, emergency care, surgery, imaging, therapy, admission, or follow-up.

Decide whether the problem is urgent. Emergency symptoms should go to the emergency room or 911. Routine or specialist questions can use the appointment line.
Call appointments or request online. Use 314-454-KIDS (5437), 800-678-KIDS (5437), or the hospital’s online appointment request route.
Confirm the exact location. Ask whether the visit is at the main hospital, an outpatient clinic, the Ambulatory Procedure Center, radiology, same-day surgery, or another St. Louis Children’s location.
Ask about referral and insurance rules. Some plans may require a referral, prior authorization, network approval, or specialist order before care.
Send outside records early. Ask whether the team needs previous notes, lab results, imaging reports, operative reports, discharge summaries, medication lists, or school documents.
Prepare for check-in. Bring parent/guardian ID, insurance card, referral if needed, medication list, allergy list, appointment details, and questions for the care team.
Scheduling script: “My child needs care for ____. We searched Children’s Hospital STL. Which St. Louis Children’s department should we use, do we need a referral, and what records should be sent before the visit?”

Pediatric services and care areas

St. Louis Children’s Hospital provides a wide range of pediatric hospital and specialty services. Exact locations vary by service.

Care area What it may involve Parent / caregiver tip
Emergency care Hospital-level pediatric emergency evaluation for severe illness, injury, trauma, poisoning, breathing trouble, or sudden serious symptoms. Call 911 if symptoms are life-threatening or the child is not safe to transport by car.
Specialty care Pediatric specialists in areas such as cancer, heart, neurology, neurosurgery, orthopedics, epilepsy, asthma, scoliosis, sickle cell, and other conditions. Ask what outside records and referrals are needed before a first specialist visit.
Surgery and procedures Same-day surgery, inpatient surgery, anesthesia review, pre-op preparation, recovery, and discharge planning. Ask about fasting, medication holds, arrival entrance, guardian consent, parking, and pickup instructions.
Radiology and diagnostics X-rays, imaging, diagnostic testing, specialist interpretation, and follow-up with the ordering physician. Confirm order status, location, contrast, sedation, fasting, and who will report results.
Inpatient care Admission, nursing care, physician teams, Child Life, meals, discharge planning, family support, and follow-up instructions. Ask about visitor list, badge rules, parking validation, pharmacy, social work, and discharge ride planning.
Family support Child Life Services, Family Resource Center, social services, spiritual care, lodging help, laundry, showers, and family lounges. Ask the nurse, information desk, or Family Resource Center what support is available for your child’s unit.
Language and interpreting Interpreter and language support for families who need communication assistance. Ask for interpreter help before important medical decisions or discharge teaching.
After-hours and partner care Some St. Louis Children’s services may be offered at additional locations or affiliated sites. Always use the exact address and department listed on your appointment reminder or discharge instruction.
Service-location warning: A child may be scheduled at the main hospital, an outpatient center, a specialty clinic, radiology, same-day surgery, or another BJC/WashU-linked location. Confirm before driving.

MyChart portal, proxy access, and online record help

MyChart can help families access portions of a child’s medical information, but it is not a substitute for emergency care or direct clinical advice when symptoms are urgent.

What MyChart helps with

BJC HealthCare and Washington University Physicians MyChart offers secure online access to portions of medical records when available.

Support number

For MyChart questions, call 314-273-1966 or toll-free 866-273-1966.

Teen and proxy privacy

Access may change as children get older because state and federal privacy laws can limit what parents see without the child’s consent.

When to call HIM

Call Health Information Management when a record is not visible in MyChart, a formal release is needed, or records must be sent to a third party.

Portal safety: Use MyChart for routine record access and eligible communication. For urgent symptoms, call your physician, go to the emergency room, or call 911.

Medical records, HIM, release forms, and copies

Medical-record requests are handled through Health Information Management. Some information may be available in MyChart, while formal copies require authorization.

HIM phone
HIM hours
Monday-Friday, 8 a.m.-4:30 p.m.
Hospital address
One Children’s Place, St. Louis, MO 63110.
Individual request
Patients and legal guardians can use the Individual Authorization Form to request a copy of the child’s medical records.
Third-party release
Use the Authorization for Release of Information form when records need to be sent to a physician, school, agency, legal representative, or other third party.
Possible fee
The medical-record page notes that a fee may apply. Ask HIM before ordering copies.
Common records
Emergency report, discharge summary, clinic record, operative report, lab result, imaging report, history and physical, pathology report, pharmacy record, and itemized billing statement.
Medical-record request script: “I need records from St. Louis Children’s Hospital for my child for dates ____. I need ____ for ____. Is it available in MyChart, or do I need to submit an authorization form?”

Billing, insurance, financial assistance, estimates, and payments

Hospital billing can involve facility charges, physician charges, radiology interpretation, anesthesia, labs, supplies, insurance processing, and separate statements.

Billing need Best contact or source What to ask
Patient account question 314-286-2384 Hospital balance, statement, account number, insurance posting, facility charges, or itemized bill.
Bill pay or billing dispute 314-362-8400 or 855-362-8400 Online bill pay, payment status, dispute, correction, payment plan, or statement explanation.
Insurance and benefits help 314-454-6081 Insurance plan questions, Medicaid, Special Health Care Needs programs, agency applications, and benefits help.
Financial assistance Financial Information page and BJC financial assistance resources Eligibility, application, income documents, uninsured/underinsured help, and charity-care timing.
Estimate before scheduled care BJC Patient Cost Estimator through hospital billing resources Expected out-of-pocket cost, deductible, coinsurance, facility fee, physician charge, anesthesia, imaging, lab, and supply charges.
Radiology bill Patient Accounts and any Washington University School of Medicine statement Whether one bill is for hospital imaging charges and another is for physician interpretation services.
After-hours bill 314-996-7211 Use this only when the bill is from St. Louis Children’s Hospital After Hours, as directed by the bill-pay page.
Billing caution: A cost estimate is not always the final bill. Final cost can change based on insurance rules, additional tests, separate physician bills, anesthesia, imaging, labs, medicines, supplies, complications, and length of care.

Visitor rules, badges, visitor list, ages, masking, and safety screening

Visitor rules may change for patient safety. Always check the current guidelines before coming to the hospital.

Visitor topic Current rule to verify Family tip
Parents, guardians, grandparents, designated support Visiting guidelines list 24-hour access for these visitor categories. Ask the unit about overnight rules, sleeping arrangements, and badge process.
All other guests General guest visiting hours are listed as 9 a.m.-9 p.m. Confirm with the care team before bringing visitors near shift change, procedures, or rest times.
Behavioral Health Unit Special visiting hours are listed as 6-8 a.m., 10:30 a.m.-12:30 p.m., and 4-6 p.m. Call the unit directly because behavioral-health visitation may be more structured.
Designated visitor list Each inpatient should have a visitor list on file, and up to six names can be added. Use the list carefully because it controls who can visit.
Visitor badge Visitors must obtain a photo badge from the second-floor information desk and wear it visibly above the waist. Bring ID and allow extra time for screening and badge steps.
Visitor age Visitors under 12 must be accompanied by an adult over 18. NICU visitor rules include additional age limits with sibling exceptions. Ask before bringing siblings, especially for NICU, cancer, transplant, or immune-compromised areas.
Masking and wellness Masks are not required in most areas, but masking is recommended for respiratory symptoms or recent known exposure. Do not visit while sick. Follow hand hygiene and unit-specific rules.
Flowers and balloons Live plants and flowers are not permitted in patient rooms or treatment areas; latex balloons are not allowed. Choose cards, Mylar balloons, or age-appropriate toys if allowed by the unit.
Security screening Visitors, staff, and patients pass through electronic security screening; weapons are not allowed. Travel light and allow extra time at entrances.
Visitor script: “My child is at St. Louis Children’s Hospital in ____ unit. What are today’s visiting hours, visitor-list rules, badge steps, age rules, and parking validation instructions?”

Parking, directions, valet, drop-off, and security escort

The visitor garage is the main parking route for many families going to St. Louis Children’s Hospital.

Parking need Where to go What to verify
Main visitor garage Intersection of Kingshighway Boulevard and Children’s Place. Turn east on Children’s Place from Kingshighway and make an immediate right into the garage.
Hospital access from garage Second-floor covered pedestrian bridge. After parking, take the elevator to the second-floor walkway into the hospital.
Patient drop-off and pickup Second level of the visitor garage. Ask if your clinic or procedure has a different drop-off route.
Free parking for inpatient family Visitor garage with validation from public safety officer. Parents, grandparents, and clergy of inpatients can receive validation from the first floor lobby, second floor lobby, or emergency room.
ER parking Visitor garage across from the emergency room main entrance. Emergency room parking validation is available for free parking.
Valet Emergency room valet area when available. Official ER parking guidance lists free valet parking daily from 10 a.m. to midnight. Confirm current availability before relying on valet.
Security escort Parking/security escort contact. Call 314-362-0750 if you need escort help or safety support.
Arrival warning: St. Louis medical campus traffic, construction, weather, ambulance access, and event traffic can affect travel time. Use live GPS and leave extra time for garage entry, screening, badges, elevators, and registration.

Family amenities, support services, food, lodging, and inpatient planning

Families often need more than medical care during a hospital stay. St. Louis Children’s lists several support and amenity options.

Family Resource Center

Call 314-454-2350 for family resource guidance and support options.

Child Life Services

Call 314-454-6178 for child-focused coping, preparation, comfort, and procedure support.

Social Services

Call 314-454-6101 or ask the nurse to connect you with social work for ongoing support.

Spiritual care

Chaplain, clergy, and spiritual care contacts are available through the hospital’s phone directory.

Shower and laundry

Visitor guidance lists showers, towels, toiletries, washers, dryers, and laundry pods in the Center for Families on the third floor.

Food, pharmacy, and gift shop

Use hospital amenities pages or the information desk for Edison Cafe, coffee/gift shop, outpatient pharmacy, vending, and unit-specific food rules.

Children’s Hospital STL map and directions

This map points to the main St. Louis Children’s Hospital campus. Use your appointment reminder for the exact building, floor, clinic, or entrance.

St. Louis Children’s Hospital
One Children’s Place
St. Louis, MO 63110
Main: 314-454-6000
Appointments: 314-454-KIDS (5437) or 800-678-KIDS (5437)

Use live navigation on the day of travel. The main visitor garage is at Kingshighway Boulevard and Children’s Place, with a second-floor covered walkway into the hospital.

Children’s Hospital STL practical checklists

Use these checklists before appointments, emergency visits, admissions, record requests, billing calls, or visitor planning.

Appointment checklist

  • Exact department, building, floor, and arrival time
  • Parent/guardian photo ID
  • Insurance card, referral, and authorization if required
  • Medication list and allergies
  • Outside records, imaging, labs, or discharge papers if requested

Emergency checklist

  • Call 911 for life-threatening symptoms
  • Bring medications if safe to gather
  • Bring allergy and medical-history information
  • Bring specialist names and recent discharge papers
  • Ask about ER parking validation before leaving if applicable

Medical records checklist

  • Check MyChart first
  • Know the date of service or date range
  • List exact records needed
  • Use individual or third-party authorization form as needed
  • Ask HIM about fees and delivery method

Billing checklist

  • Patient name and date of birth
  • Statement or account number
  • Date of service
  • Insurance explanation of benefits
  • Know whether the bill is hospital, physician, radiology, after-hours, or another provider charge

Visitor checklist

  • Check current visitor guidelines
  • Confirm visitor list names
  • Bring ID for photo badge
  • Do not visit while sick
  • Avoid latex balloons, live plants, and flowers in patient areas

Parking checklist

  • Navigate to One Children’s Place or the visitor garage
  • Keep parking ticket
  • Use second-floor walkway from garage
  • Ask for validation when eligible
  • Call parking/security escort at 314-362-0750 if needed

Official source checklist for Children’s Hospital STL

Use these official sources for final verification because hospital details, policies, services, parking, and billing routes can change.

Official source What it verifies When to use it
St. Louis Children’s Hospital location page Hospital address, Central West End location context, parking garage route, appointment number, maps, and visitor preparation links. Use first for the main hospital profile and campus planning.
Contact St. Louis Children’s Hospital Main number, appointment number, patient accounts, child life, guest services, pharmacy, parking/security escort, admitting, social services, and other hospital numbers. Use when you need the correct department phone number.
Visit Us Visiting policy, directions, parking, hospital maps, virtual tours, amenities, support services, and patient/family resources. Use before outpatient visits, inpatient stays, surgery, or family travel.
Visiting Guidelines Visiting hours, designated visitor list, visitor ages, badges, masking, hand hygiene, flowers, balloons, weapons screening, patient-room phone calls, and parking validation notes. Use before visiting or adding names to a visitor list.
Parking Visitor garage access, Kingshighway/Children’s Place route, second-floor covered walkway, inpatient-family validation, and drop-off/pickup guidance. Use before driving to the hospital.
Emergency Room parking and directions ER parking, free ER parking validation, visitor garage across from ER entrance, and daily valet timing. Use before driving to the Dana Brown Emergency Room when time allows.
Request for Medical Records HIM phone, HIM hours, release forms, individual requests, third-party release, fees, MyChart help, and record correction options. Use when requesting medical records or formal record release.
MyChart login Patient portal access for BJC HealthCare and Washington University Physicians MyChart users. Use for online record access and portal support when available.
Financial Information Patient Benefits Services, insurance help, Medicaid and agency-program help, financial assistance, and charge explanations. Use before or after care when insurance or payment help is needed.
Pay My Bill Online bill pay through BJC HealthCare, payment methods, financial assistance route, patient cost estimator link, and bill-question numbers. Use when paying, disputing, or reviewing a statement.
Independent guide notice: This website is not St. Louis Children’s Hospital, BJC HealthCare, Washington University Physicians, an emergency service, a medical-records office, a billing department, an insurer, or a medical provider. Always confirm urgent symptoms, appointments, treatment, records, bills, visitor rules, parking, and directions with St. Louis Children’s Hospital or a licensed clinician.

Children’s Hospital STL FAQs

These questions focus on St. Louis Children’s Hospital address, phone numbers, emergency care, appointments, MyChart, medical records, billing, visitors, parking, and parent preparation.

1. What is Children’s Hospital STL called?
Most searches for “Children’s Hospital STL” refer to St. Louis Children’s Hospital, the pediatric hospital located at One Children’s Place in St. Louis, Missouri.
2. What is the address of St. Louis Children’s Hospital?
St. Louis Children’s Hospital is located at One Children’s Place, St. Louis, MO 63110, in the Central West End medical campus area.
3. What is the main phone number for St. Louis Children’s Hospital?
The main Patients & Families phone number is 314-454-6000. Use it for operator routing, department transfers, and general hospital questions.
4. What number do I call for appointments?
Call 314-454-KIDS (5437) or 800-678-KIDS (5437) for appointments and physician referral routing. You can also use the hospital’s online appointment request route when appropriate.
5. Does St. Louis Children’s Hospital have a pediatric emergency room?
Yes. St. Louis Children’s Hospital has pediatric emergency care, commonly associated with the Dana Brown Emergency Room. For life-threatening symptoms, call 911 or go to the nearest emergency department.
6. How do I request medical records from St. Louis Children’s Hospital?
Call Health Information Management at 314-454-2759. HIM is listed as open Monday-Friday, 8 a.m.-4:30 p.m. Patients and legal guardians can use the Individual Authorization Form, and third-party releases use the Authorization for Release of Information form.
7. What is the MyChart support number for St. Louis Children’s Hospital?
For MyChart questions, call 314-273-1966 or toll-free 866-273-1966. MyChart can provide secure online access to portions of the medical record when available.
8. Who do I call for St. Louis Children’s Hospital billing questions?
For Patient Accounts, call 314-286-2384. For bill-pay questions or disputes, call 314-362-8400 or toll-free 855-362-8400. For Patient Benefits Services, call 314-454-6081.
9. What are the visitor hours at St. Louis Children’s Hospital?
Visitor guidance lists parents, guardians, grandparents, and designated support members as 24-hour visitors. All other guests are listed as 9 a.m.-9 p.m. Some units, including Pediatric Behavioral Health, have special rules, and guidelines may change.
10. Where do families park at St. Louis Children’s Hospital?
Families and guests can use the visitor parking garage at the intersection of Kingshighway Boulevard and Children’s Place. The second-floor covered walkway connects the garage to the hospital. ER parking and inpatient-family parking validation may be available under hospital rules.