Children’s Hospital Denver pediatric care guide: address, phone, emergency care, appointments, MyChart, records, billing, parking, visitors, and map
Children’s Hospital Denver commonly refers to Children’s Hospital Colorado, the major pediatric hospital system serving the Denver metro area. The main hospital campus is the Anschutz Medical Campus at 13123 East 16th Avenue, Aurora, CO 80045, with main phone 720-777-1234.
This guide helps parents and caregivers choose the right care route, schedule pediatric specialty care, use the 24/7 nurse line, find emergency and urgent care, request medical records, use MyChart, understand billing, plan parking, and prepare for a child’s visit.
13123 East 16th Avenue, Aurora, CO 80045, at the eastern edge of the Denver metro area.
Use for scheduling, hospital routing, department transfers, room calls, and general hospital information.
ParentSmart Healthline connects families with experienced pediatric nurses 24/7.
The Anschutz Medical Campus emergency department is listed as open Monday through Sunday, 24/7.
Use MyChart for portions of health records, appointments, billing, and electronic communication.
Patients, families, and visitors may park in the South Parking Garage 24 hours a day at no charge.
Children’s Hospital Denver overview
A practical parent and caregiver guide for the Denver metro pediatric hospital most people mean when they search “Children’s Hospital Denver.”
The official name is Children’s Hospital Colorado. Its main hospital campus is in Aurora on the Anschutz Medical Campus, near I-225 and East Colfax Avenue. Although many families search “Children’s Hospital Denver,” the full-service hospital, pediatric emergency department, inpatient care, outpatient pharmacy, specialty clinics, and major campus resources are at the Aurora address.
Children’s Colorado also operates outpatient and specialty locations around the Denver metro area, including an Uptown Denver outpatient specialty-care site for referral-based weekday care. Always confirm the exact location on the appointment reminder because “Children’s Colorado” can mean the main hospital, a specialty clinic, an urgent-care site, an outpatient pavilion, or another regional location.
Official Children’s Hospital Colorado links and what to do after each opens
Use official Children’s Colorado pages first because pediatric care locations, parking routes, visitor screening, appointment access, portal support, and billing details can change.
| Official resource | Use it for | What to do next |
|---|---|---|
| Anschutz Medical Campus hospital page | Main hospital address, phone, emergency care, outpatient care, lab, X-ray, parking, valet, amenities, pharmacy, dining, gift shop, and visitor resources. | Use this page to confirm that your child’s visit is at the main Aurora hospital campus. |
| Schedule an appointment | Online scheduling, specialty department phone numbers, follow-up scheduling through MyChart, multiple-appointment coordination, and nurse line access. | Select the specialty if listed; call 720-777-1234 if you do not see the specialty you need. |
| Urgent care and emergency options | Choosing emergency department, urgent care, nurse line, or other care route for sick or injured children. | For life-threatening symptoms, call 911 or go to the nearest emergency department instead of browsing. |
| Prepare for your visit | Registration, appointment preparation, insurance, arrival, appointment changes, and family planning details. | Review before scheduled tests, specialty visits, surgery, procedures, or inpatient admission. |
| MyChart | Electronic records, appointment details, billing access, paperless billing, family access, and account support. | Sign in or request help if you need appointment details, test results, records, or bill access. |
| Medical records | Medical-record request methods, identity verification, forms, processing times, Release of Information phone/fax, and sensitive-record signature rules. | Use MyChart or the online/request-form process; medical-record requests are not accepted by telephone. |
| Pay your bill | MyChart payment, guest pay, phone payment, mail payment, payment plans, itemized statements, and separate hospital/doctor billing. | Call Patient Financial Services at 720-777-6422 for bill questions. |
| Insurance, billing and payment | Insurance, referrals, prior authorization, estimates, balance-billing protections, and financial-support routing. | Call your insurer before specialty care to confirm referral and authorization rules. |
| Outpatient Specialty Care, Uptown Denver | Downtown Denver outpatient specialty-care location information and referral-based weekday clinic context. | Use only if your appointment reminder names Uptown Denver, not the main Anschutz hospital. |
| All Children’s Colorado locations | Finding inpatient, outpatient, emergency, urgent care, therapy, surgery, and specialty locations across Colorado. | Search by location type before assuming every service is at Anschutz. |
Children’s Hospital Denver address, phone, and key contact points
Use the exact phone route based on whether you need emergency care, appointment scheduling, multiple specialties, nurse advice, records, billing, pharmacy, or concierge help.
| Contact need | Details | Best use |
|---|---|---|
| Main hospital address | Children’s Hospital Colorado, Anschutz Medical Campus, 13123 East 16th Avenue, Aurora, CO 80045 | Main pediatric hospital, emergency department, inpatient care, outpatient care, lab, X-ray, pharmacy, and campus services. |
| Main phone | 720-777-1234 | Appointments, department routing, patient room transfer, hospital information, and general questions. |
| Toll-free main number | 1-800-624-6553 | Families calling from outside the Denver metro area. |
| ParentSmart Healthline | 720-777-0123 | 24/7 pediatric nurse advice when you are unsure where to go or how serious symptoms are. |
| Multiple Appointment Resource Team | 720-777-3400 | Coordinating two or more specialist appointments in fewer trips. |
| Medical records / Release of Information | 720-777-4259; Fax: 720-777-7251 | Status questions after using MyChart, online request, or medical-record request form. |
| Billing / Patient Financial Services | 720-777-6422; Email: PFS@childrenscolorado.org | Hospital bill questions, payments, payment plans, itemized statement requests, and billing help. |
| Financial counselors | 720-777-7001 | Help with financial assistance or whether a child may qualify for support. |
| Outpatient Pharmacy | 720-777-8550 | Prescription pickup for outpatients and families being discharged from the hospital. |
| Concierge | 720-777-8029; Email: concierge@childrenscolorado.org | Stress-reducing support, directions, campus help, and family-resource questions. |
Children’s Hospital Denver vs Aurora: which location do you need?
The search phrase says Denver, but the main full-service children’s hospital is in Aurora. Some outpatient specialty care is available in Denver.
Pediatric emergency care at Children’s Hospital Colorado
The Anschutz Medical Campus emergency department is listed as open 24/7. Use emergency care for serious symptoms that should not wait for a clinic appointment.
Use 911 for life-threatening symptoms
Call 911 for severe breathing trouble, blue lips, unconsciousness, seizure that does not stop, severe trauma, major bleeding, poisoning, stroke-like symptoms, suicidal crisis, or any immediate danger.
Emergency Department parking
The main campus page says emergency-service parking lots are clearly identified west of the Emergency Department entrance.
Security screening
Patients, caregivers, and visitors are screened at the Anschutz Medical Campus Emergency Department and main entrance, so allow extra time.
Weapons-free facility
Children’s Colorado states that weapons are prohibited in its facilities regardless of legal authorization to carry.
Urgent care vs emergency care vs nurse advice
Children’s Colorado provides emergency rooms, urgent care, and a 24/7 nurse line. Choose the route based on risk, severity, and timing.
| Child’s situation | Best route | What to do now |
|---|---|---|
| Trouble breathing, blue lips, severe allergic reaction, severe trauma, poisoning, unconsciousness, major bleeding, or suicidal crisis | Emergency department / 911 | Call 911 or go to the nearest emergency department immediately. |
| Fever, ear pain, sore throat, vomiting, minor injury, rash, mild asthma symptoms, or concern after pediatrician hours | Pediatric urgent care or nurse advice | Use the official urgent-care finder or call ParentSmart Healthline at 720-777-0123 for guidance. |
| Ongoing condition, specialist referral, chronic symptoms, second opinion, or scheduled test | Specialty appointment | Schedule online by specialty, use MyChart for follow-up, or call 720-777-1234. |
| Two or more specialist appointments needed | Multiple Appointment Resource Team | Call 720-777-3400 before booking separate visits so care can be coordinated in fewer trips. |
| Question about symptoms but child is stable | ParentSmart Healthline | Call 720-777-0123 for 24/7 pediatric nurse advice. |
How to schedule pediatric care at Children’s Hospital Colorado
Use online scheduling when available, MyChart for follow-ups, and phone scheduling when the specialty is not listed or the situation is complex.
Pediatric specialties and services families commonly search for
Children’s Colorado is a pediatric specialty system. Your appointment may be at the main hospital, an outpatient clinic, or another Denver metro location.
Emergency and trauma care
Use for serious injuries, sudden illness, critical symptoms, and immediate pediatric emergency needs.
Primary care and Child Health Clinic
Children’s Colorado offers well-child exams, immunizations, and outpatient care for infants, children, and teens in the Denver metro area.
Orthopedics and sports medicine
Families search for fractures, sports injuries, gait concerns, limb differences, concussion care, and follow-up after injury.
Imaging and laboratory services
The Anschutz page lists outpatient lab hours and X-ray availability. Some imaging requires referral or scheduling.
Surgery and anesthesia
Use provider instructions for fasting, arrival time, check-in, escort rules, medication changes, and discharge planning.
Behavioral health and mental health
For crisis, suicidal thoughts, or immediate safety concerns, use emergency help. For scheduled care, follow referral and department instructions.
Dental, sleep, kidney, pulmonary, neurology, and more
Use the official appointment page or department directory to find the right specialty phone number and referral requirements.
Second opinions
Children’s Colorado offers second-opinion pathways for complex symptoms, rare diagnoses, and specialty care questions.
Before you go to Children’s Hospital Colorado
Preparation reduces stress, parking delays, registration issues, and duplicate testing.
MyChart for Children’s Hospital Colorado patients and families
MyChart is the main online portal for appointment details, portions of health records, billing access, and family communication.
| MyChart task | What it helps with | Important limit |
|---|---|---|
| Appointment details | View and confirm upcoming appointments, follow-up scheduling, and visit-related details. | Emergency symptoms should be handled by 911, emergency care, or nurse/clinical phone guidance, not portal messaging. |
| Health records | Access portions of your child’s electronic health record. | Access varies by age, privacy rules, and record type. |
| Teen access | Teen patients can have confidentiality protections and may request their own MyChart access. | Parent access may be limited for ages 14-18 and other sensitive-care categories. |
| Billing | View bills, pay online, access billing summaries, and set up payment plans after a bill is generated. | Itemized statements are not available through MyChart; call Patient Financial Services for those. |
| Account setup | Use an activation code from billing or contact Patient Financial Services to have a code generated. | Portal access does not replace medical-record release rules. |
Medical records, Release of Information, forms, and sensitive pediatric records
Children’s Colorado has specific instructions for parents, legal guardians, patients, providers, and third-party requesters.
| Record need | Best route | What to know |
|---|---|---|
| Parent or legal guardian copy | MyChart, online records request, or request form | Authorized parents and legal guardians may review or request a copy of a child’s medical records. |
| Phone request | Not accepted for record release | Children’s Colorado says medical-record requests are not accepted by telephone. |
| MyChart records request | MyChart | Children’s Colorado says MyChart records requests take three business days from date of receipt to process. |
| Request form | Medical records request form by mail, fax, email, or Release of Information during business hours | Children’s Colorado says form-based medical-record requests may take up to 10 business days from date of receipt. |
| Sensitive adolescent information | Record-specific authorization rules | Patient signatures may be required for certain reproductive health, HIV/AIDS, drug/alcohol, behavioral health, or psychiatric records at specified ages. |
| Records sent to another provider | Health Information Management / Release of Information | Include the receiving provider’s name, address, phone, fax, and the specific records needed. |
| Status check | Release of Information Department | Denver Metro phone: 720-777-4259. Fax: 720-777-7251. Hours listed: Monday-Friday, 8 a.m.-4:30 p.m. |
Billing, insurance, estimates, payment plans, and separate bills
Children’s Colorado billing can include a hospital bill and a separate doctor or CU Medicine bill.
| Billing question | Best starting point | What to ask |
|---|---|---|
| How do I pay a Children’s Colorado bill? | MyChart, guest pay, phone, or mail | Confirm guarantor number, service date, account balance, and whether more than one bill exists. |
| Why did I get two bills? | Children’s Colorado billing FAQ | Which bill is the hospital/facility bill and which bill is the physician or CU Medicine bill? |
| How do I get an itemized statement? | Patient Financial Services | Call 720-777-6422 because itemized statements are not available through MyChart. |
| Can I set up a payment plan? | MyChart after bill generation or Patient Financial Services | Ask when a payment plan can be created and what monthly options are available. |
| Does insurance require a referral or authorization? | Insurance plan and Children’s Colorado insurance guidance | Ask your insurer whether the service, facility, doctor, imaging, lab, anesthesia, and specialist are covered. |
| How accurate is a cost estimate? | Cost-estimate and billing resources | Ask what is included, what could change, and whether doctor bills or outside-provider bills are separate. |
Financial assistance and help paying for care
Families who need help with medical bills should contact Children’s Colorado financial counselors and review billing resources before assuming a balance is final.
Visitor guidance, patient rooms, room calls, interpreters, and family support
Children’s hospitals use visitor procedures to protect patients from infection, safety risks, and care disruption.
Parking, valet, emergency entrance, RV parking, and arrival planning
Parking is easier when you know the exact entrance and department before driving to the Anschutz Medical Campus.
| Parking topic | Official guidance to use | What to do before arrival |
|---|---|---|
| South Parking Garage | Patients, families, and visitors may park 24 hours a day in the South Parking Garage, just south of the main hospital entrance. | Use for main hospital visits unless appointment instructions name a different garage, lot, or entrance. |
| Parking cost | Parking is free for patients and visitors at the Anschutz Medical Campus hospital. | Protect valuables and lock your car; the garage is under video surveillance. |
| Emergency Department parking | Emergency-service parking lots are identified west of the Emergency Department entrance. | Follow emergency signage. For serious emergencies, call 911 rather than driving if that is safer. |
| Valet parking | Free valet parking is available for patients and parents Monday-Friday, 7 a.m.-6 p.m., at the main hospital entrance. | Ask what to do if pickup is after 6 p.m.; the official page says keys may be claimed with a valet stub at the main information desk security officer. |
| Longer inpatient stay | RV parking may be available for families of inpatients staying at least five days. | Call Parking and Access Control at 720-777-9PRK (9775) for details. |
| Pediatric Mental Health Institute / Kempe Center | Additional visitor parking is located on the east end of campus for the Pediatric Mental Health Institute and Kempe Center in the Gary Pavilion. | Confirm pavilion and entrance before arrival because mental-health and specialty locations may use different routes. |
Outpatient pharmacy, dining, room service, gift shop, library, and family amenities
Campus resources can help families during long appointments, emergency visits, procedures, or inpatient stays.
Outpatient Pharmacy
The Anschutz campus Outpatient Pharmacy fills prescriptions for outpatients and families being discharged. Public hours listed: Monday-Friday 8 a.m.-8 p.m., Saturday 9 a.m.-5 p.m., Sunday 9 a.m.-1 p.m. Call 720-777-8550.
Fresh Marketplace cafeteria
The cafeteria is on the first floor and is listed as open Monday-Friday from 6:30 a.m.-7 p.m., with kid-friendly and healthy food options.
24/7 Station
The 24/7 Station is on the first floor and is open around the clock for snacks, quick meals, or late-night food needs.
Espresso and gelato bar
The quick-serve bar is located just inside the hospital entrance and is listed as open Monday-Friday from 6 a.m.-5:30 p.m.
Room service
Inpatient room service is available daily from 7 a.m.-8 p.m. Use the room phone and follow diet or allergy instructions from the care team.
Family Health Library
The Family Health Library is staffed by a professional librarian and offers health, parenting, learning, behavioral, and developmental information resources.
Children’s Hospital Denver map and directions
The map below points to the main Children’s Hospital Colorado Anschutz Medical Campus in Aurora, the full-service hospital serving the Denver metro area.
Main hospital: Anschutz Medical Campus
Children’s Hospital Colorado
13123 East 16th Avenue
Aurora, CO 80045
Main phone: 720-777-1234
ParentSmart Healthline: 720-777-0123
Denver outpatient reminder
Children’s Colorado also lists Outpatient Specialty Care in Denver’s Uptown neighborhood. Use that Denver location only if your appointment reminder, referral, or scheduling confirmation specifically names Uptown Denver.
Source checklist used for this Children’s Hospital Denver guide
Use these official Children’s Colorado resources for final verification before traveling, scheduling, requesting records, paying bills, or relying on a specific policy.
| Source | What it confirms | When to recheck |
|---|---|---|
| Anschutz Medical Campus | Main hospital address, phone, emergency care 24/7, outpatient care, lab, X-ray, directions, parking, valet, visitor screening, amenities, pharmacy, dining, mail, and patient-room calling. | Before publishing address, phone, ER, parking, valet, dining, pharmacy, or visitor details. |
| Outpatient Specialty Care, Uptown Denver | Denver outpatient specialty-care location and referral-based weekday care context. | Before telling users a Denver appointment is not at Anschutz. |
| Schedule an appointment | Online scheduling, specialty phone numbers, MyChart follow-up scheduling, main number, MART, second opinions, and nurse line. | Before describing appointment routes or specialty phone options. |
| Urgent care and emergency | Pediatric urgent-care and emergency-care routing across Children’s Colorado locations. | Before describing where families should go for urgent or emergency needs. |
| Prepare for your visit | Visit preparation, appointment changes, insurance preparation, and patient/family planning resources. | Before publishing preparation steps. |
| MyChart | Portal access, billing access, paperless billing, teen access limits, account setup, and patient/family use. | Before giving portal or account-access guidance. |
| Medical records | Records request routes, no phone requests, online identity verification, MyChart request timing, form timing, sensitive-record signatures, fees, ROI phone and fax. | Before medical-record instructions. |
| Pay your bill | Payment routes, Patient Financial Services, payment plans, two-bill explanation, itemized statements, and billing support. | Before billing or payment-plan guidance. |
| Insurance, billing and payment | Insurance coverage, referrals, prior authorization, estimates, balance-billing protections, and financial support routing. | Before estimate, insurance, or financial-help guidance. |
| All Children’s Colorado locations | Inpatient, outpatient, therapy, surgery, emergency, urgent care, and regional location search. | Before routing families to a specific location. |
Children’s Hospital Denver FAQs
Common questions about Children’s Hospital Colorado, Denver-area pediatric care, Anschutz Medical Campus, emergency care, appointments, MyChart, records, billing, parking, visitors, and directions.