CHOP Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Philadelphia PA · CHOP Care Info

CHOP Children’s Hospital pediatric care, appointments, emergency department, MyCHOP portal, medical records, billing, parking, and visitor help

CHOP Children’s Hospital is officially Children’s Hospital of Philadelphia. The Main Building is located at 3401 Civic Center Blvd., Philadelphia, PA 19104, and the appointments and information number is 1-800-879-2467.

This guide is for parents, caregivers, patients, and visitors who need quick CHOP contact details, pediatric emergency guidance, appointment planning, MyCHOP portal help, medical records, billing support, parking, campus directions, and what to bring before visiting.

Call Appointments Official Main Hospital MyCHOP Portal Map & Parking
Medical emergency: If your child has life-threatening symptoms, call 911 or go to the nearest emergency department. Do not delay urgent care while checking a website, parking route, insurance question, or appointment line.
Official name Children’s Hospital of Philadelphia

Commonly called CHOP.

Main address 3401 Civic Center Blvd.

Philadelphia, PA 19104.

Appointments & information 1-800-879-2467

Use for scheduling, doctor/location routing, and general patient information.

Emergency Department 24/7 pediatric ED

Located in the Main Building on the Philadelphia Campus.

Medical records 215-590-3640

Use for Health Information Management and medical-record release questions.

Billing support 1-800-283-3055

Use for CHOP Hospital bill questions and billing-statement help.

CHOP Children’s Hospital overview

CHOP is a pediatric hospital system. The Philadelphia Campus is the main destination most families mean when they search “CHOP Children’s Hospital.”

Children’s Hospital of Philadelphia’s Main Building is on the Philadelphia Campus in University City. Official CHOP pages describe the campus as including the Main Hospital, 24/7 Emergency Department, Buerger Center for Advanced Pediatric Care, Children’s Seashore House, research facilities, and many pediatric specialty services.

Before going to CHOP, confirm whether your child’s appointment is at the Main Building, Buerger Center, Wood Center, 3550 Market Street, King of Prussia, a specialty care center, a primary care office, or another CHOP network location.

Location warning: CHOP has multiple Philadelphia Campus buildings and many regional care sites. Do not rely only on “CHOP” in your GPS if your appointment reminder lists a building, floor, suite, or different address.

CHOP Children’s Hospital phone directory

Use the most specific phone number when possible. Use Appointments & Information when you are unsure where to start.

Need Phone / contact Use this for
Appointments & information 1-800-879-2467 Scheduling help, specialist routing, location questions, and general CHOP patient information.
Emergency Call 911 for life-threatening symptoms Severe breathing trouble, major trauma, seizure, poisoning, stroke-like symptoms, uncontrolled bleeding, or sudden serious illness.
Medical records 215-590-3640 Health Information Management, release forms, copies, record access, and authorization questions.
Hospital bill 1-800-283-3055 Hospital billing statements, account questions, copy of statement, payment questions, and EOB follow-up.
Physician bill 1-877-724-2467 Professional/provider bill questions when the statement is from the physician group.
Home Care bill 1-800-866-1242 Home Care billing questions for home nursing, infusion, supplies, and other home-care services.
Family Health Coverage Program 1-800-974-2125 Financial assistance, Medicaid/CHIP coverage help, and uninsured or underinsured family support.
Pre-visit financial counseling 267-426-1467 Scheduled-service estimates, insurance benefit questions, and out-of-pocket cost planning.
Call script: “I’m calling about care at Children’s Hospital of Philadelphia. My child’s name is ____, date of birth is ____, appointment or visit date is ____, and I need help with ____.”

CHOP Emergency Department and urgent pediatric care

CHOP’s Philadelphia Campus Emergency Department is for urgent and emergency pediatric medical problems. Use 911 for life-threatening symptoms.

Use the ED for serious symptoms

Severe breathing problems, major injury, seizure, poisoning, severe dehydration, uncontrolled bleeding, severe allergic reaction, or sudden serious symptoms should be treated as emergencies.

Expect pediatric triage

Emergency patients are usually prioritized by severity. A child with more serious symptoms may be treated before a child who arrived earlier.

Bring essential information

Bring medication list, allergies, insurance card, parent/guardian ID, recent lab or imaging results, discharge papers, and specialist names if safe to gather.

After discharge

Review prescriptions, return precautions, follow-up appointments, school/activity restrictions, portal results, and the best number to call with questions.

Safety reminder: If your child is not safe to transport by car, call 911. Ambulance teams can begin care and route your child safely.

Appointments, referrals, second opinions, and preparing for a CHOP visit

Scheduling is easier when you know whether your child needs primary care, specialty care, surgery, imaging, emergency care, inpatient care, or a second opinion.

Confirm the service type. Decide whether the visit is primary care, specialty care, urgent care, emergency care, surgery, imaging, therapy, inpatient admission, or follow-up.
Call or schedule online. Use CHOP appointment scheduling or MyCHOP if your child is already an established patient and the visit type is eligible.
Ask about referral and authorization. Some insurance plans require a primary-care referral, prior authorization, or out-of-network approval before specialty care.
Send records early. Ask whether CHOP needs prior notes, imaging, lab results, genetics reports, operative reports, hospital discharge summaries, or school documents.
Confirm the campus building. Your appointment may be at the Main Hospital, Buerger Center, Wood Center, 3550 Market Street, King of Prussia, or a regional CHOP site.
Prepare your child for the visit. Bring comfort items, snacks if allowed, medical-device supplies, medication list, insurance, guardianship documents if needed, and questions for the care team.
Scheduling script: “My child needs care for ____. We have records from ____. Is this the right CHOP department, do we need a referral, and which building should we go to?”

CHOP pediatric services and specialty care areas

CHOP provides many pediatric specialty and hospital services. Always confirm the exact location because not every service is in the same building or campus.

Care area What it may involve Patient tip
Pediatric emergency care Emergency evaluation for urgent and severe pediatric symptoms at the Philadelphia Campus ED. Call 911 for life-threatening symptoms; do not delay for parking or paperwork.
Inpatient pediatric care Hospital admission, nursing care, specialist teams, family support, discharge planning, and follow-up care. Ask about unit visitor rules, parking options, room phone, meals, child life, and discharge transportation.
Outpatient specialty care Specialist visits, testing, follow-ups, procedures, therapy, and clinic-based pediatric services. Confirm building, floor, suite, referral, insurance authorization, and check-in time.
Surgery and same-day surgery Pre-op visits, anesthesia review, surgery check-in, recovery, and post-op instructions. Ask about fasting, medication holds, arrival entrance, parking garage, and driver requirements.
Cardiology and heart care Pediatric heart evaluation, testing, procedures, inpatient care, and follow-up with cardiac specialists. Bring outside echocardiograms, ECGs, imaging, medication list, and prior cardiology notes if requested.
Neurology and complex care Specialty evaluation for seizures, developmental concerns, neurological conditions, and complex medical needs. Bring seizure logs, school reports, imaging, EEG reports, medications, and prior specialist notes.
Cancer and blood disorders Coordinated oncology, hematology, infusion, inpatient, and outpatient care through CHOP and related programs. Confirm whether the visit is at CHOP, Dana-Farber/Boston-style partner pages are not relevant here, or another linked oncology location.
Imaging, labs, therapy, and support services Radiology, lab testing, rehabilitation, child life, pharmacy, nutrition, social work, and family support. Ask whether your child needs fasting, sedation, contrast, a separate appointment, or insurance authorization.
Service-location warning: A CHOP specialist may see patients at more than one location. Check the appointment reminder before driving to the Philadelphia Campus.

MyCHOP patient portal help

MyCHOP is CHOP’s online patient portal for patients, parents, and guardians. It can reduce phone calls for routine records, appointments, messages, and billing questions.

What MyCHOP can show

MyCHOP may provide test results, immunizations, visit and admission summaries, appointment information, medications, notes, and medical history.

Scheduling and messages

Existing patients can use MyCHOP for many appointment and non-urgent care-team communications when available.

Billing information

CHOP says billing statements and other billing information may be viewable online through MyCHOP for eligible account users.

Access code or proxy help

Ask your CHOP provider or registration team for help if you need an access code, parent/guardian proxy access, or account troubleshooting.

Portal safety: MyCHOP is for non-urgent tasks. For urgent symptoms, call your clinician as instructed, go to urgent care, go to the Emergency Department, or call 911.

CHOP medical records, release forms, and HIM requests

Medical records may be available through MyCHOP, but formal requests may require a signed authorization and Health Information Management review.

Medical records phone
Best first check
Look in MyCHOP to see whether the record is already available without a formal copy request.
Formal release
Use CHOP’s authorization form when a complete copy, third-party release, school request, attorney request, or outside-provider transfer is needed.
Common records
Discharge summary, ER note, clinic note, operative report, imaging report, lab results, immunization record, medication list, and visit/admission summary.
Possible fee issue
CHOP’s records guidance lists search/retrieval and copy-cost information. Ask HIM what applies to your request.
Medical-record request script: “I need records for my child from CHOP for dates ____. I need ____ for ____. Is it available in MyCHOP, or do I need to submit a signed authorization?”

CHOP billing, insurance, financial assistance, and estimates

CHOP bills can be confusing because hospital services, physician services, and Home Care services may produce separate statements.

Billing need Best contact or tool What to ask
Hospital bill 1-800-283-3055 Facility charges, procedures, overnight stay, supplies, lab, radiology, technical services, payment plan, or statement copy.
Physician bill 1-877-724-2467 Professional services, specialist visit, physician group balance, insurance posting, or provider bill questions.
Home Care bill 1-800-866-1242 Home nursing, infusion therapy, enteral feeding, injectable medication, medical supplies, or home equipment charges.
Insurance accepted CHOP accepted-insurance page and your insurance carrier Network status, referral, prior authorization, specialist coverage, facility coverage, and out-of-area benefits.
Estimate for scheduled care 267-426-1467 Expected out-of-pocket cost, deductible, coinsurance, authorization, facility fee, physician fee, anesthesia, imaging, and lab charges.
Financial assistance 1-800-974-2125 Family Health Coverage Program, Medicaid/CHIP help, financial assistance application, income documents, and deadlines.
Estimate caution: A price estimate is not always the final bill. Final cost can change because of insurance rules, extra tests, length of stay, complications, physician charges, anesthesia, pharmacy, imaging, labs, and medical necessity.

CHOP visitor planning, badges, privacy, and inpatient support

Visitor rules can change based on infection control, patient condition, unit rules, age of visitors, and hospital safety needs.

Check current visitor rules

CHOP monitors disease spread and adjusts visitation policies to protect patients, families, and staff. Review current guidelines before arriving.

Expect screening and badges

Families entering the Main Hospital may go through Welcome Desk steps and receive a visitor badge before being directed to the destination.

Patient privacy

CHOP will not disclose medical status, room number, or private patient information to unauthorized callers.

Plan for siblings

Visitor policies may treat siblings, minors, and adult visitors differently. Ask the unit before bringing children who are not the patient.

Visitor script: “My child is admitted or scheduled at CHOP in ____ unit/clinic. How many caregivers may come, can siblings visit, and where should we check in?”

CHOP parking, campus directions, and public transportation

CHOP’s Philadelphia Campus is in a busy medical area. Confirm the garage and entrance before leaving, especially for surgery or emergency visits.

Need Best route What to verify
Main Hospital parking Follow CHOP signs for Main Hospital Parking A when appropriate. CHOP’s parking page says Parking A is for same-day surgery and Emergency Department families only.
Buerger Center parking Follow signs for Buerger Center Parking B when the appointment is in the Buerger Center. Check your appointment reminder and campus map before parking.
Campus map Use CHOP Philadelphia Campus maps. Building name, bridge route, floor, clinic, elevator, ED, garage, pharmacy, food court, and information desk.
Public transportation Use CHOP’s public transportation guidance and live transit planning. Walking distance, transfers, stroller/wheelchair access, weather, and exact building.
Airport or regional travel Use live GPS and CHOP driving directions. Traffic, construction, drop-off, garage, hotel check-in, and early arrival buffer.
Parking tip: Keep your parking ticket, ask about validation, note the garage and level, and allow extra time for walking, elevators, registration, and clinic check-in.

CHOP Children’s Hospital map

The map below points to CHOP’s Main Building in Philadelphia. Use your appointment reminder for the exact building and entrance.

Children’s Hospital of Philadelphia
3401 Civic Center Blvd.
Philadelphia, PA 19104
Appointments & Information: 1-800-879-2467

Use live navigation on the day of your visit because Philadelphia Campus traffic, construction, emergency access, garage restrictions, and building routes can change.

CHOP patient, parent, and visitor checklists

Use these quick lists to reduce delays before appointments, emergency visits, admissions, surgery, records requests, or billing calls.

Before appointment

  • Appointment building, floor, suite, and arrival time
  • Parent/guardian photo ID
  • Insurance card and referral or authorization
  • Medication list and allergies
  • Prior records, imaging, labs, or discharge papers

Emergency visit

  • Call 911 for life-threatening symptoms
  • Bring medications if safe
  • Bring allergies and medical history
  • Bring specialist contact information
  • Review discharge instructions before leaving

Medical records

  • Check MyCHOP first
  • Know visit date or date range
  • List exact records needed
  • Complete authorization when required
  • Ask about fees and delivery method

Billing call

  • Patient name and date of birth
  • Guarantor number or statement number
  • Date of service
  • Insurance explanation of benefits
  • Know if bill is Hospital, Physician, or Home Care

Official source checklist for CHOP Children’s Hospital

Use these official CHOP sources for final verification because services, visitor policies, appointment access, bills, records, parking, and campus routes can change.

Official source What it verifies When to use it
CHOP Main Building Main hospital profile, address, 567-bed Main Building description, and Appointments & Information number. Use first for the main Philadelphia hospital profile.
Philadelphia Campus visit guide Main Hospital, 24/7 Emergency Department, Buerger Center, Seashore House, parking, floor maps, and public transportation resources. Use before visiting the Philadelphia Campus.
Emergency Department, Main Building Philadelphia Campus ED location, pediatric emergency staffing description, trauma-center context, and ED address. Use for emergency department planning, but call 911 for life-threatening symptoms.
Appointment Scheduling Online and phone scheduling options and MyCHOP scheduling guidance for established patients. Use before scheduling primary care, specialty care, follow-up, or other CHOP appointments.
MyCHOP Patient Portal Patient, parent, and guardian portal access for virtual records and care management. Use for portal setup, login help, records access, appointments, and messages.
Obtaining Medical Records MyCHOP record access, authorization form requirements, record types, and Health Information Management guidance. Use when requesting records, copies, or third-party releases.
Understanding Your Child’s Bill Hospital bill, Physician bill, Home Care bill differences, billing phone numbers, and MyCHOP billing access. Use when you receive a CHOP bill or statement.
Family Health Coverage Program Financial assistance, Medicaid/CHIP support, and family coverage help. Use if your family is uninsured, underinsured, or needs help applying for assistance.
Visitor Guidelines Current visitor policy and infection-control related visitation changes. Use before visiting, bringing siblings, or planning an inpatient stay.
Parking at CHOP’s Philadelphia Campus Main Hospital Parking A, Buerger Center Parking B, parking routes, and garage guidance. Use before driving to CHOP’s Philadelphia Campus.
Independent guide notice: This website is not Children’s Hospital of Philadelphia, CHOP, an emergency service, a medical-records office, a billing department, an insurer, or a medical provider. Always confirm urgent symptoms, appointments, treatment, records, bills, visitor rules, and directions with CHOP or a licensed clinician.

CHOP Children’s Hospital FAQs

These questions focus on CHOP’s Philadelphia Main Hospital, pediatric care, emergency department, appointments, MyCHOP, medical records, billing, parking, visitors, and patient preparation.

1. What is CHOP Children’s Hospital’s official name?
CHOP stands for Children’s Hospital of Philadelphia. Many families search “CHOP Children’s Hospital,” but the official hospital name is Children’s Hospital of Philadelphia.
2. What is the address of CHOP Children’s Hospital?
CHOP’s Main Building is located at 3401 Civic Center Blvd., Philadelphia, PA 19104. Always check your appointment reminder because CHOP has multiple campus buildings and regional locations.
3. What phone number should I call for CHOP appointments?
Call Appointments & Information at 1-800-879-2467 for scheduling help, location routing, specialist guidance, and general patient information.
4. Does CHOP have a pediatric Emergency Department?
Yes. CHOP’s Philadelphia Campus has a 24/7 Emergency Department in the Main Building. For life-threatening symptoms, call 911 or go to the nearest emergency department.
5. What is MyCHOP?
MyCHOP is CHOP’s patient portal for patients, parents, and guardians. It can provide access to selected virtual medical records, appointment information, test results, medications, notes, summaries, messages, and billing tools when available.
6. How do I request medical records from CHOP?
Check MyCHOP first because some records may already be available there. For formal record release, use CHOP’s medical-records instructions and authorization form or call Health Information Management at 215-590-3640.
7. Why did I receive more than one CHOP bill?
CHOP explains that families may receive separate Hospital, Physician, and Home Care bills. Hospital bills, professional physician bills, and home-care bills have different billing contacts and may arrive separately.
8. Who do I call for CHOP hospital billing questions?
For CHOP Hospital bill questions, call 1-800-283-3055. For physician bills, call 1-877-724-2467. For Home Care bills, call 1-800-866-1242.
9. Where should I park at CHOP’s Philadelphia Campus?
Use CHOP’s parking page and your appointment instructions. Main Hospital Parking A may be used for same-day surgery and Emergency Department families, while Buerger Center Parking B may be used for Buerger Center visits.
10. What should I bring to a CHOP appointment?
Bring parent or guardian ID, insurance card, referral or authorization if required, medication list, allergy list, prior records, imaging or lab results if requested, appointment building/floor details, and any questions for the care team.