Washington Health hospital units, main phone, emergency department, visitor rules, billing, records, MyChart, and patient information
Washington Health Hospital Units is commonly searched by patients, families, and visitors who need the correct department route at Washington Health in Fremont, California. The main hospital is located at 2000 Mowry Ave., Fremont, CA 94538.
Use this guide to call the right number, understand major hospital units, prepare for an inpatient visit, request medical records, check billing and financial assistance, find the emergency entrance, and avoid using the wrong form or phone line for urgent care.
Acute-care hospital and health system based in Fremont, California.
Fremont, CA 94538. Use this for the main hospital campus and emergency department route.
Use when you do not know the correct department, unit, or office extension.
Located at the Morris Hyman Critical Care Pavilion on the main hospital campus.
Use Health Information Management for release-of-information questions.
Use for hospital billing, financial assistance, payment questions, and patient accounts.
Start here: which Washington Health unit or patient office do you need?
The fastest answer depends on whether you need emergency care, an inpatient unit, test scheduling, medical records, billing, visitor information, or a provider referral.
| Patient need | Best first contact | Have ready before calling |
|---|---|---|
| Life-threatening symptoms, severe injury, stroke signs, chest pain, trouble breathing, major bleeding, seizure, or poisoning | Call 911 or go to the emergency department | Symptoms, time symptoms started, medications, allergies, ID, insurance card if available, and a support person if safe. |
| You do not know the correct hospital unit | Main hospital number: 510-797-1111 | Patient name, date of birth, unit if known, room number if known, and the reason for calling. |
| Hospital admission questions | Admitting: 510-818-7464 | Ordering doctor, procedure date, insurance card, photo ID, admission paperwork, and arrival instructions. |
| Medical records or records sent to another facility | Medical Records / HIM: 510-818-7415 | Signed authorization, date of service, record type, photo ID, and where records should be sent. |
| Hospital bill, payment, estimate, or financial assistance | Patient Accounting / Billing: 510-818-7448 | Statement, account number, insurance EOB, service date, household information if requesting aid, and questions about separate bills. |
| Imaging, lab, mammogram, or outpatient test appointment | Use the specific outpatient unit or MyChart when available | Doctor order, test type, diagnosis code if provided, insurance authorization, preferred date, and preparation instructions. |
| Patient concern, safety concern, language access, or care-experience issue | Compliance or patient-support route listed by Washington Health | Patient name, date of visit, unit, concern summary, staff or department name if known, and callback number. |
Official Washington Health links and what to do after each opens
Use these official pages before relying on a directory snippet, map-only listing, or old hospital name.
Washington Health location page
- Confirm the main hospital address: 2000 Mowry Ave., Fremont, CA 94538.
- Use the listed main phone if you do not know the department.
- Review the services list before choosing a unit or specialty.
Phone directory
- Use the department list for admitting, billing, records, imaging, lab, and referral numbers.
- If a department number does not fit your situation, call the main hospital number.
- For emergency symptoms, call 911 instead of browsing phone lists.
Patients & Visitors
- Review visitor hours, ID requirements, visitor limits, masking notes, and smoke-free campus rules.
- Check unit-specific limits for inpatient, critical care, birthing, emergency, and surgery waiting areas.
- Confirm directly with the nurse or unit because patient condition can change visitor rules.
Hours of operation
- Confirm that the main hospital and emergency department are listed as 24 hours, seven days a week.
- Check Washington West outpatient hours before driving for lab, imaging, MRI, PET/CT, or Women’s Center services.
- Call the department before holidays or time-sensitive testing.
Medical records
- Complete the authorization form and include dates of service.
- Include photo ID when sending a request by email or mail.
- Use ROI@Washingtonhealth.com or call 510-818-7415 for release-of-information help.
Patient billing
- Use online payment, phone payment, or the cashier window route.
- Ask for a patient estimate before scheduled non-emergency hospital services when possible.
- Call 510-818-7448 if you need financial assistance or payment support.
Emergency Medicine
Open emergency department page
- Use the emergency department for serious conditions and injuries.
- Use the Morris Hyman Critical Care Pavilion entrance information for arrival planning.
- Use urgent care only for non-emergency care when clinically appropriate.
MyChart
- Use MyChart for available appointments, test results, records access, billing, and patient account tasks.
- Do not use MyChart for emergency symptoms or urgent deterioration.
- For imaging result storage and sharing, check PocketHealth instructions from the records page.
Washington Health hospital unit directory and patient-use guide
This table turns the service list into practical patient routing. Always confirm the unit, room, and current instructions with Washington Health before visiting.
| Unit or service area | Official patient use | Best contact route |
|---|---|---|
| Main hospital | Inpatient care, hospital services, unit routing, visitor routing, and general switchboard help. | 510-797-1111, 2000 Mowry Ave., Fremont, CA 94538. |
| Emergency Department | Serious illness, injury, stroke signs, heart attack symptoms, major infection, trauma, or urgent emergency evaluation. | Call 911 for emergencies. The department is at 2000 Mowry Ave. in the Morris Hyman Critical Care Pavilion. |
| Critical Care / ICU / CCU | Close monitoring, life support, severe illness, and specialized critical-care treatment. | Call main hospital or the unit phone given by the care team. Keep one family representative for updates when possible. |
| Trauma Center | Specialized emergency injury care and trauma-team coordination. | Use 911 for traumatic emergencies. Use main hospital for non-emergency routing. |
| Medical/Surgical inpatient units | Adult inpatient recovery, monitoring, medications, discharge planning, and hospitalist care after admission. | Call main hospital with patient name, room number, and unit if known. |
| Hospitalists | Inpatient physician care, care coordination with specialists, discharge planning, and daily hospital management. | Ask the nurse station or main hospital how to reach the assigned hospitalist team. |
| Stroke Program | Stroke evaluation, acute stroke treatment coordination, recovery education, and related imaging/rehab connections. | Call 911 for stroke symptoms. Use main hospital or provider referral for non-emergency follow-up. |
| Women’s Center | Mammography, ultrasound, DEXA bone density scan, breast-health navigation, and women’s imaging services. | 2500 Mowry Ave., Suite 150. General appointments: 510-818-7410. MRI scheduling: 510-818-7380. |
| Birthing Center / Maternal Child | Labor, delivery, postpartum care, maternal-child education, and visitor planning for birth-related care. | Maternal Child Education: 510-818-5040. Confirm labor visitor rules with the unit. |
| Outpatient Laboratory | Blood tests, urine tests, stool tests, throat swabs, and other doctor-ordered lab work. | Washington West, 2500 Mowry Ave., Suite 108. Phone: 510-818-7410. MyChart scheduling may be available. |
| Outpatient Imaging | X-ray, CT, ultrasound, mammography, MRI, PET/CT, interventional imaging, and diagnostic imaging routes. | Phone directory lists Outpatient Imaging Center at 510-818-7410. Confirm exact suite and prep instructions. |
| Palliative Care | Support for serious illness, symptom stress, goals-of-care discussions, care coordination, and family support. | Ask the physician for referral. General palliative care email listed by Washington Health: PalCare@washingtonhealth.com. |
| Patient Financial Services | Hospital bills, payment questions, payment support, charity care, uninsured discount questions, and estimates. | 510-818-7448, Monday-Friday business hours listed on billing pages. |
| Medical Records / HIM | Release records to patient, legal representative, physician, hospital, specialist, or another facility. | 510-818-7415, ROI@Washingtonhealth.com, Attn: HIM, 2000 Mowry Ave., Fremont, CA 94538. |
Washington Health phone routing: who to call for each patient task
Use the main hospital number when you are unsure. Use direct department numbers when the task is clear.
| Task | Number or route | What to say |
|---|---|---|
| Main hospital switchboard | 510-797-1111 | “Please connect me to the patient’s unit, nurse station, admitting, records, billing, or the correct department.” |
| Admitting | 510-818-7464 | “I have an upcoming hospital admission or procedure and need arrival, registration, and insurance instructions.” |
| Billing / Patient Accounting | 510-818-7448 | “I need help with a hospital bill, account number, payment, financial assistance, patient estimate, or uninsured discount.” |
| Medical Records | 510-818-7415 | “I need release-of-information help for records from service dates ____, and I can submit the signed authorization and ID.” |
| Outpatient Imaging | 510-818-7410 | “I have an imaging order and need scheduling, location, prep instructions, or authorization help.” |
| Outpatient Laboratory | 510-818-7410 | “I have lab orders and need hours, walk-in rules, appointment options, fasting instructions, or specimen requirements.” |
| Physician referral | 800-963-7070 | “I need help finding a Washington Health provider or specialty appointment route.” |
| Health insurance information | 510-818-7005 | “I need help understanding Medicare, Medi-Cal, private insurance, employer coverage, or insurance options.” |
| District Clerk | 510-818-7401 | “I need information about Washington Township Health Care District board meetings, notices, agendas, packets, or minutes.” |
Emergency department, trauma care, poison control, and urgent care routing
Emergency care and urgent care are not the same. Use the emergency department for serious or life-threatening symptoms.
Go to the emergency department
Use emergency care for chest pain, stroke signs, trouble breathing, major trauma, severe bleeding, seizure, fainting, poisoning, severe allergic reaction, or symptoms that may quickly worsen.
Emergency location
Washington Health’s Emergency Department is at 2000 Mowry Ave. and is located on the first floor of the Morris Hyman Critical Care Pavilion behind the hospital patient tower.
Trauma and stroke routing
For traumatic injury or stroke symptoms, call 911 so emergency responders can route and notify the right care team. Do not drive yourself during stroke or heart attack symptoms.
Poison control
For suspected poisoning, call Poison Control at 1-800-222-1222. Call 911 immediately if the person collapses, has a seizure, has trouble breathing, or cannot be awakened.
Critical Care, ICU, CCU, and family update rules
Critical Care is for patients who need close observation, life support, advanced monitoring, and specialized staff that ordinary hospital units cannot provide.
Inpatient medical/surgical units, hospitalists, discharge planning, and room calls
Inpatient units handle daily hospital care after admission. The right contact may be the nurse station, hospitalist team, case manager, or discharge planner.
| Inpatient need | Who usually helps | What to ask |
|---|---|---|
| Patient room or unit location | Main hospital switchboard or patient information route | “Can you connect me to the unit or room for patient ____?” Expect privacy limits. |
| Daily care update | Nurse, hospitalist, attending physician, or care team | “What is the best time for a family update, and who is the designated contact person?” |
| Medication, test, or procedure question | Nurse first, then physician team when needed | “Can you explain the plan for today’s medications, tests, imaging, or procedure?” |
| Discharge plan | Physician, nurse, case manager, social worker, therapy team | “What must happen before discharge, what equipment or home support is needed, and who gives final instructions?” |
| Rehab, swallowing, mobility, or home safety | Physical therapy, occupational therapy, speech therapy, social work, case management | “Will therapy evaluate the patient before discharge, and what follow-up is recommended?” |
| Serious illness decisions | Treating doctor, palliative care, social worker, chaplain, family meeting team | “Can we schedule a family meeting to discuss goals, symptoms, treatment options, and next steps?” |
Women’s Health, Birthing Center, maternity, pediatrics, and child-related visits
Washington Health has women’s health, maternal-child, pediatric-ready emergency, and birth-related care routes. Confirm the correct unit before arrival.
Women’s Center
The Women’s Center is located at Washington West, 2500 Mowry Ave., Suite 150, Fremont. Use it for mammograms, ultrasound, DEXA, and breast-health navigation questions.
Mammogram scheduling
Call 510-818-7410 for general information or mammogram, ultrasound, and DEXA scheduling. MRI scheduling is listed at 510-818-7380.
Birthing visitor rules
Postpartum and labor support rules can differ from ordinary inpatient units. Confirm directly with the Birthing Center or Maternal Child Education before visiting.
Children in the emergency department
Washington Health describes pediatric-ready emergency care with pediatric hospitalist availability. Call 911 for serious pediatric emergency symptoms.
Outpatient lab, imaging, surgery, rehab, wound care, and Washington West services
Many “hospital unit” searches are actually for outpatient departments. These often have different addresses, hours, and preparation steps.
| Outpatient service | Location / hours clue | Before you go |
|---|---|---|
| Outpatient Laboratory | Washington West, 2500 Mowry Ave., Suite 108. Listed hours include weekday daytime hours and Saturday morning hours, closed Sundays and holidays. | Bring lab order, ID, insurance card, fasting instructions, specimen container if given, and check MyChart appointment options. |
| Outpatient Imaging | Washington West and imaging service routes. Phone directory lists imaging at 510-818-7410. | Ask about authorization, prep, arrival time, contrast instructions, kidney labs, pregnancy status, metal implants, and result delivery. |
| MRI / PET-CT | Hours page lists Washington West MRI and PET/CT routes with different schedules. | Confirm suite, date, fasting rules, implant safety, sedation instructions, and whether a driver is needed. |
| Washington Women’s Center | Washington West, 2500 Mowry Ave., Suite 150. | Bring prior breast imaging if done elsewhere, doctor order if required, insurance card, and mammogram/DEXA prep details. |
| Outpatient Rehabilitation | 39141 Civic Center Drive location route listed by the official hours page. | Bring referral, therapy prescription, comfortable clothes, brace or assistive device, and prior imaging/report if requested. |
| Wound Healing & Hyperbaric Medicine | 39141 Civic Center Drive route listed by the official hours page. | Bring wound history, medication list, diabetes information, vascular records, recent cultures, and dressing instructions. |
| Outpatient Surgery Center | Confirm your exact surgery center and arrival entrance on your pre-op instructions. | Confirm fasting, medication holds, ride home, responsible adult, insurance authorization, and whether the bill is hospital-based or separate. |
Visitor rules, photo ID, badges, masking, minors, and unit-specific limits
Visitor policies can change by unit, infection-control status, patient condition, and safety needs. Use official guidance and confirm with the unit.
| Visitor item | Official guidance summary | Patient action |
|---|---|---|
| General visiting hours | Washington Health lists visiting hours as 8 a.m. to 9 p.m. daily. | Confirm with the nurse if the patient is in isolation, critical care, maternity, surgery, or under special precautions. |
| Adult inpatient medical/surgical areas | Official visitor guidance allows four visitors age 5 and older for adult inpatient medical/surgical areas. | Ask whether all visitors can be present at once or whether rotation is needed for the patient’s condition. |
| Critical and intermediate care | Official guidance allows two visitors age 12 and older at a time, with rotation permitted. | Use one family spokesperson and ask the unit about procedures, emergencies, or temporary visitor pauses. |
| Birthing Center | Official guidance lists three visitors age 5 and older postpartum and two adult support persons during labor. | Confirm labor, postpartum, minor, sibling, and overnight rules directly with the birth unit. |
| Emergency Department | Official guidance allows two visitors age 5 and older to accompany individuals receiving emergency care, with rotation permitted. | Emergency staff may change limits for safety, infection control, crowding, or patient condition. |
| Photo ID and badges | Visitors are required to show government-issued photo ID, and visitor badges must remain visible. | Bring current ID. School-issued identification may be accepted where official guidance allows. |
| Masking | Masking is optional in most areas, but masks are required in areas where high-risk patients receive care. | Bring a mask and follow posted unit instructions. |
| Smoke/vape-free campus | The entire campus, including parking lots and related health care entities, is tobacco- and smoke/vape-free. | Do not smoke, vape, chew tobacco, or use marijuana cigarettes, e-cigarettes, pipes, or cigars on campus. |
Medical records, MyChart, authorization forms, imaging results, and release of information
Records requests require the correct patient authorization route. Do not use the public-records request form for personal medical records.
Billing, payments, hospital cashier, estimates, price transparency, and separate bills
Hospital billing may include facility charges, physician charges, imaging, lab, pathology, emergency physicians, insurance adjustments, deductibles, copays, and coinsurance.
| Billing topic | Official route | What to check |
|---|---|---|
| Pay online | Use the Washington Health online bill portal or MyChart billing route. | Account number, service date, guarantor, insurance payment, patient balance, and confirmation receipt. |
| Pay by phone | Washington Health Patient Accounting: 510-818-7448. | Live support hours, card acceptance, payment plan eligibility, and whether any separate provider bills exist. |
| Pay in person | Main Hospital Cashier’s Window, 2000 Mowry Ave., 1st floor, Fremont, CA 94538. | Cashier window hours, payment methods, parking plan, statement, and photo ID. |
| Patient estimate | Use the Patient Estimates tool or email patient estimate support. | Procedure code, insurance plan, deductible, coinsurance, copay, authorization, and estimate limitations. |
| Price transparency | Use Washington Health’s price-transparency and chargemaster resources. | Standard charges are not always the final patient out-of-pocket cost after insurance and clinical changes. |
| Financial assistance | Call 510-818-7448 and ask about charity care, discounts, and financial-assistance application steps. | Household size, income documentation, insurance status, address/identity documents, and deadlines. |
| Separate provider bills | Review each statement separately. | Emergency physicians, radiology, pathology, anesthesia, specialist, or professional billing may not look like the main hospital bill. |
Financial assistance, charity care, uninsured discounts, and patient estimates
Washington Health provides financial assistance routes for patients who may qualify. Ask before assuming you are not eligible.
Language help, patient safety concerns, public records, insurance help, and support services
Patient support is separate from emergency care, records release, and billing. Use the right route so your issue reaches the correct team.
Language assistance
Washington Health offers free interpreter services, including video-remote interpreters in American Sign Language. Ask your doctor, nurse, or staff member to arrange help at no cost.
Patient safety concern
If you have questions or concerns related to care, treatment, services, or patient safety, use the Compliance Department route listed by Washington Health.
Health insurance information
The Health Insurance Information Service helps with Medicare, Medi-Cal, private coverage, and employer-based coverage questions.
Public records are different
The public-records request route is for Washington Township Health Care District public records, not patient medical records. Use HIM for patient records.
Board and district information
A publicly elected five-member board governs the Washington Township Health Care District. The District Clerk can help with board meeting information.
Social work and care coordination
Ask the patient’s nurse or doctor if you need discharge planning, home care questions, emotional support, spiritual care, or complex care coordination.
Washington Health maps, entrances, parking, and arrival planning
Use the main hospital map for emergency and inpatient care. Use Washington West or other outpatient building addresses for imaging, lab, women’s center, rehab, wound care, and clinics.
Main hospital and emergency department
Washington Health
2000 Mowry Ave.
Fremont, CA 94538
Main: 510-797-1111
Washington West outpatient services
Washington West
2500 Mowry Ave.
Fremont, CA 94538
Common services: lab, imaging, Women’s Center, cancer center, and outpatient services.
Official source checklist for Washington Health hospital units
Use this checklist for final verification because phone numbers, visitor rules, unit hours, outpatient locations, billing instructions, and records procedures can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Washington Health location | Main hospital name, category, address, phone number, and service list. | Use first for the hospital’s official address and main number. |
| Phone Directory | Main hospital, admitting, billing, medical records, imaging, lab, physician referral, and other department numbers. | Use when choosing which department to call. |
| Patients & Visitors | Visitor hours, visitor limits, ID rules, masking, badges, security, and smoke/vape-free campus rules. | Use before visiting an inpatient, ED patient, birthing patient, or surgery patient. |
| Hours of Operation | Main hospital, emergency department, Washington West, lab, imaging, MRI, PET/CT, Women’s Center, rehab, and wound-care hours. | Use before driving to an outpatient unit. |
| Emergency Medicine | Emergency department scope, 24-hour emergency care, pavilion location, emergency parking, urgent care routing, and Poison Control instructions. | Use for emergency department arrival planning, not to delay emergency care. |
| Critical Care | ICU/CCU purpose, life-support monitoring, care team roles, visitor expectations, and family communication guidance. | Use when a loved one is in critical care. |
| Women’s Health | Women’s Center location, mammogram scheduling, ultrasound, DEXA, MRI scheduling, and breast-health navigation information. | Use for mammogram, breast imaging, DEXA, and Women’s Center questions. |
| Outpatient Laboratory | Lab location, hours, phone number, walk-ins, appointments, MyChart scheduling, and test examples. | Use before going for blood work or other lab testing. |
| Request Your Medical Records | Authorization form requirement, dates of service, record components, photo ID, HIM mailing address, ROI email, phone, and complete-record timing. | Use for patient medical records, not public records. |
| Patient Billing | Online payment, phone payment, cashier window, patient estimates, financial assistance, price transparency, and chargemaster resources. | Use for billing, estimates, payment, insurance review, or financial help. |
| Board of Directors | Washington Township Health Care District governance, publicly elected board, board meetings, District Clerk phone, and public meeting materials. | Use for district governance and public-agency context. |
| Public Records Request | Public-record request route for Washington Township Health Care District records. | Use for district public records, not personal medical records. |
Washington Health hospital units FAQs
These questions focus on Washington Health unit contacts, Fremont address, emergency care, ICU, visitors, records, billing, MyChart, outpatient services, and patient routing.