Texas Health Presbyterian Hospital -: Contact & Patient Info

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Hospital Guide · Plano TX · Contact & Patient Info

Texas Health Presbyterian Hospital Plano contact guide for patients, visitors, ER access, records, billing, services, and directions

Texas Health Presbyterian Hospital Plano, also listed by Texas Health as Texas Health Plano, is located at 6200 West Parker Road, Plano, TX 75093. The official hospital page lists the main phone number as 972-981-8000.

This guide is built for patients and families who need quick contact information, emergency guidance, preregistration, MyChart access, medical records, billing support, visitor information, parking, maternity/NICU details, hospital services, pharmacy, dining, and a map before visiting the Plano campus.

Call 972-981-8000 Official Hospital Page MyChart Map & Directions
Medical emergency? Call 911 in the United States or go to the nearest emergency department. Do not use online forms, email, this guide, or MyChart messages for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, loss of consciousness, poisoning, severe injury, suicidal thoughts, or rapidly worsening symptoms.
Hospital name Texas Health Plano

Officially associated with Texas Health Presbyterian Hospital Plano.

Address 6200 W. Parker Road

Plano, TX 75093.

Main phone 972-981-8000

Use for hospital operator, patient routing, visitor questions, chapel/chaplain routing, and department transfer help.

Texas Health line 1-877-847-9355

Texas Health lists this systemwide number in its main navigation for care and location support.

Medical records 855-681-8243

Use Texas Health Release of Information for records not already available in MyChart.

Billing support 800-890-6034

Use for hospital bill questions, payment help, itemized statements, and customer-service routing.

Texas Health Presbyterian Hospital Plano overview

Use this section to confirm the Plano hospital and avoid mixing it up with similarly named Texas Health hospitals in Dallas, Allen, Denton, Frisco, or Prosper.

Texas Health Plano is a full-service hospital on West Parker Road in Plano. The hospital’s official page says it has served Plano, Frisco, Carrollton, Addison, Richardson, and McKinney communities since 1991.

The hospital is presented by Texas Health as a destination for high-acuity neurosurgery, stroke, heart and vascular, and orthopedic care. The official page also highlights maternity services, neurological care, digestive care, robotic surgery technology, visitor resources, parking information, dining, and patient resources.

Quick answer: For the Plano hospital, use 972-981-8000, visit 6200 West Parker Road, Plano, TX 75093, and use Texas Health MyChart for many appointment, preregistration, record, billing, and cost-estimate tasks.

Contact information, phone numbers, and best use

Different patient needs use different Texas Health contact routes. Use the table below to avoid calling the wrong office.

Contact need Official route Best use
Hospital operator / main campus 972-981-8000 Patient location routing, department transfer, visitor questions, hospital amenities, chapel/chaplain routing, and campus help.
Texas Health system help 1-877-847-9355 General Texas Health location support, physician search, and care navigation.
Medical records 855-681-8243 Health record copies, imaging record requests, record status checks, and Release of Information questions.
Records fax 214-345-8811 Provider-to-provider record requests and Release of Information documentation.
Records email HIMSROI@texashealth.org Health Information Management Release of Information questions and record-request coordination.
Billing customer service 800-890-6034 Hospital bills, itemized statements, payment questions, billing appointments, and account support.
Billing email CustomerService@TexasHealth.org Non-urgent billing support and written billing questions.
Hospital cost estimate 877-773-2368, Option 3 Personalized hospital cost estimates and financial counselor support, Monday-Friday during posted business hours.
NICU condition updates 972-981-7611 Texas Health Plano NICU condition updates for authorized parents or guardians with the baby’s birth ID number.
Call routing tip: For medical symptoms, use the emergency department, your physician, urgent care, or 911 depending on severity. For administrative questions, use the hospital operator, MyChart, billing, medical records, or patient resources.

Emergency care, ER arrival, and urgent symptom guidance

Use emergency services for symptoms that could threaten life, limb, pregnancy, brain, heart, breathing, or safety.

When to call 911

Call 911 for chest pain, stroke signs, severe trouble breathing, loss of consciousness, uncontrolled bleeding, major trauma, poisoning, severe allergic reaction, seizure that does not stop, suicidal danger, or severe sudden weakness.

Emergency entrance

Use the hospital’s emergency entrance for ER care. The campus-map resources identify emergency entrance and emergency parking areas; follow posted signs on campus because construction can change normal traffic flow.

Bring critical information

Bring photo ID, insurance card if available, medication list, allergies, major diagnoses, recent test results, advance directive if relevant, and emergency contact information.

Do not message emergencies

MyChart messages, online forms, email, and contact forms are not emergency response tools. Use 911 or the emergency department for urgent danger.

Stroke and heart warning: Sudden face drooping, arm weakness, speech trouble, severe headache, chest pressure, pain spreading to jaw/arm/back, fainting, shortness of breath, or new confusion should be treated as emergency symptoms.

Appointments, physician search, scheduled procedures, and what to prepare

Texas Health Plano is a hospital campus. Some services require a physician order, referral, scheduled procedure, or MyChart preregistration.

Decide whether this is emergency, urgent, routine, or scheduled care. Emergency symptoms should go to 911 or the emergency department. Routine visits, imaging, surgery, maternity, rehab, and specialty care may need scheduling or a physician order.
Use Find a Physician when you need a doctor. The Texas Health Plano page links to Find a Physician for doctors on the medical staff and specialized care options.
Use MyChart for eligible scheduling and preregistration. Texas Health patient resources say non-maternity preregistration can be done in MyChart by finding the appointment and using eCheck-In.
Prepare documents before a scheduled service. Bring photo ID, insurance card, physician order, medication list, allergies, prior records, imaging discs if requested, lab results, and payment information.
Ask about arrival entrance and parking. Campus construction can affect parking and entry. Check the hospital page and campus map before arriving.
Confirm instructions for fasting, medication, and driver. Surgery, imaging, anesthesia, sedation, endoscopy, and some procedures may require fasting, medication changes, and a responsible adult driver.
Best scheduling script: “I am scheduled at Texas Health Plano for ____. My doctor’s order is from ____. Which entrance should I use, what time should I arrive, do I need to fast, and can I preregister in MyChart?”

Texas Health MyChart, preregistration, test results, and patient portal help

MyChart is a key patient tool for Texas Health hospital care, but it should not be used for emergencies.

MyChart login
Use Texas Health MyChart to access eligible hospital information, billing tools, results, appointments, and account services.
Preregistration
For eligible non-maternity scheduled services, Texas Health says patients can use MyChart eCheck-In by finding the appointment and clicking eCheck-In.
Results
Texas Health’s MyChart FAQ says all Texas Health hospitals offer MyChart for inpatient and emergency departments, with result-release timing based on care setting.
Proxy caution
Do not ask about another person’s health information from your own MyChart account unless proper proxy access is set up. Messages can become part of the wrong record.
Emergency limit
Do not submit emergencies through MyChart. Use 911 or the emergency department when immediate medical attention is needed.
Patient portal note: Most patient information may be available in MyChart, but full health, imaging, or billing record requests may still require the Release of Information process.

Visitor information, patient rooms, safety rules, and unit differences

Visitor access can vary by unit, patient condition, infection-control needs, behavioral health rules, NICU rules, and quiet-time guidelines.

Visitor topic Official detail or practical meaning What to confirm
General visitors The official hospital page says patients may receive visitors at any time, while specialty units, including Behavioral Health, may have variation. Ask the nurse about unit-specific visiting hours, quiet time, safety restrictions, overnight visitor rules, and special needs.
Latex products The official page says latex balloons or other latex products are not allowed for safety reasons, while mylar balloons are allowed. Use mylar balloons only, and check with the unit before sending flowers, food, gifts, or large items.
NICU visitors The NICU page has special parent and visitor rules, including baby birth ID band and driver’s license requirements for entry. Ask NICU staff about who may visit, bedside limits, flu-season sibling restrictions, and health screening rules.
Patient updates Privacy laws and patient preference can limit what staff can share by phone. Ask the patient or care team how updates will be shared and whether a spokesperson should be designated.
Infection control Hospitals may limit visitation for respiratory illness, isolation, flu season, or unit safety. Do not visit when sick. Ask about masks, hand hygiene, isolation rules, and unit screening.
Visitor planning tip: Call 972-981-8000 before visiting a specialty unit, ICU, NICU, maternity, behavioral health, or surgical patient because unit rules can differ from general visitor guidance.

Parking, campus construction, entrances, and arrival tips

The official hospital page says several parking areas surround Texas Health Presbyterian Hospital Plano and warns visitors to be aware of ongoing campus construction.

Use the campus map

The Texas Health Plano page links to English and Spanish campus-map resources. Check the map before arrival, especially for surgery, labor and delivery, emergency care, or medical office appointments.

Construction note

The official hospital page says Texas Health Plano is undergoing a new tower build and campus renovation, so entrances, traffic flow, and parking availability may shift.

Labor arrival

Texas Health’s maternity page says Labor and Delivery is in the Margot Perot Center in Tower A. Moms arriving 5 a.m.-7 p.m. should park near the main hospital entrance; after 7 p.m., park and enter through the emergency department.

Mobility help

If you need wheelchair assistance, accessible parking, language help, valet information, or a specific entrance, call the hospital before arrival.

Arrival script: “I’m coming to Texas Health Plano for ____. Which entrance should I use today, where should I park, and has construction changed the normal route?”

Hospital services and specialties at Texas Health Plano

The official hospital page lists a broad range of services and highlights several high-acuity service areas.

Service area What the hospital page highlights Best patient action
Emergency services Emergency care for serious illness and injury; Texas Health emergency resources explain ER use across the system. Use 911 for life-threatening symptoms. Use ER for serious symptoms that cannot wait for a clinic.
Stroke care The official page says Texas Health Plano has achieved designation as a Comprehensive Stroke Center. Call 911 for stroke symptoms. Do not drive yourself with sudden weakness, speech trouble, face drooping, severe dizziness, or severe headache.
Neurological care The hospital page describes advanced neuroscience care for brain, spine, nervous-system disorders, and complex neurological conditions. Ask your physician whether the visit needs ER, neurology referral, neurosurgery, imaging, rehab, or outpatient follow-up.
Heart and vascular The official page references screenings, valve therapies, vascular services, cardiac rehabilitation, advanced diagnostics, and treatment options. Ask whether you need emergency care, cardiology, vascular care, rehab, imaging, procedure estimate, or physician referral.
Orthopedics Texas Health Plano says it offers orthopedic services and specialists to help restore quality of life. Bring imaging, medication list, prior surgery notes, therapy notes, and a list of mobility goals.
Maternity services The official page says Texas Health Plano supports childbirth experience and lists Level IV maternal care and Level IV NICU details on related pages. Use maternity resources, preregister, check Labor and Delivery parking, and ask about high-risk pregnancy or NICU needs.
Digestive health The hospital page references digestive disorders, endoscopic procedures, minimally invasive gastrointestinal surgery, and advanced therapies. Confirm physician order, prep instructions, fasting, driver requirement, insurance authorization, and arrival entrance.
Robotic surgery The official page says the hospital is home to the da Vinci 5 surgical system. Ask the surgeon what the robotic approach means for your specific procedure, risks, hospital stay, recovery, and cost estimate.
Behavioral health Visitor guidance notes that specialty units, including Behavioral Health, may have different visiting rules. Call before visiting and use emergency or crisis resources for immediate safety concerns.
Doctor note: Doctors on the medical staff may practice independently and are not always employees or agents of Texas Health hospitals. Confirm insurance, network status, professional fees, and referrals with the physician office and your insurer.

Maternity, Labor and Delivery, high-risk pregnancy, and Level IV NICU

Texas Health Plano has dedicated maternity resources for labor arrival, high-risk pregnancy, NICU care, breastfeeding support, and postpartum support.

Labor location
Texas Health’s maternity page says Labor and Delivery is located in the Margot Perot Center in Tower A.
Labor parking
Moms arriving between 5:00 a.m. and 7:00 p.m. should park and enter near the main hospital entrance. After 7:00 p.m., the maternity page says to park and enter through the emergency department.
High-risk pregnancy
Texas Health Plano lists an inpatient unit dedicated to high-risk obstetric patients and says the unit is on the third floor of Tower B.
NICU level
The NICU page says Texas Health Plano has a 42-bed Level IV NICU providing 24/7 care for premature, high-risk, and critically ill infants from 22 weeks gestation through full term.
NICU updates
Authorized families can call 972-981-7611 for NICU condition updates when they have the baby’s birth ID number.
Pregnancy emergency warning: Call 911 or go to Labor and Delivery / emergency care for heavy bleeding, severe abdominal pain, seizure, severe headache, vision changes, chest pain, trouble breathing, fainting, decreased fetal movement, or signs your care team told you are urgent.

Stroke, neuroscience, brain, spine, and neurological care

The hospital’s official page highlights comprehensive neurological care and advanced stroke services.

Stroke symptoms

Use 911 immediately for face drooping, arm weakness, speech trouble, sudden confusion, sudden vision changes, severe dizziness, sudden severe headache, or one-sided numbness.

Comprehensive Stroke Center

Texas Health Plano states it is committed to high-level stroke care and has achieved designation as a Comprehensive Stroke Center.

Brain and spine care

The hospital page describes neuroscience care for brain, spine, and nervous-system disorders, including complex neurological conditions.

Records to bring

Bring prior MRI/CT reports, medication list, seizure history, stroke history, surgical history, physical therapy notes, and specialist records if available.

Heart, vascular, orthopedic, back, spine, and rehab-related care

Use this section if you are coming for cardiac, vascular, joint, spine, orthopedic, or rehabilitation-related hospital services.

Care need Useful questions before arrival Bring with you
Heart or vascular testing Do I need to fast? Should I hold medication? Which entrance? Is insurance authorization complete? Medication list, allergies, prior EKG, echo, stress test, cath report, stent information, and cardiology notes.
Chest pain or severe shortness of breath Do not wait for an appointment; use 911 or emergency care. If safe and available, medication list, ID, emergency contact, and cardiac history.
Orthopedic procedure What time should I arrive? Is a driver required? What is the recovery plan? What equipment is needed at home? Imaging, brace/walker if instructed, medication list, prior surgical notes, therapy plan, and insurance card.
Back or spine care Is this emergency, surgery, rehab, pain management, or outpatient specialist care? MRI/CT reports, nerve study results, symptom timeline, medication list, and prior treatment notes.
Rehabilitation planning Is therapy inpatient, outpatient, home-based, or post-surgical? What referrals and insurance approvals are needed? Physician order, surgery notes, functional limitations, therapy history, and home-safety concerns.

Dining, prescription shop, gift shop, chapel, Wi-Fi, and patient amenities

Hospital amenities can help families plan meals, prescriptions, gifts, spiritual support, and longer visits.

Amenity Official detail Useful note
Atrium Café Monday-Friday, 7 a.m.-9 a.m. and 11 a.m.-3 p.m.; closed Saturday and Sunday; ground floor, hospital. Check current hours before relying on it for a family meal during procedures or long waits.
Healing Grounds Coffee Shop Monday-Friday, 6:30 a.m.-3 p.m.; closed Saturday and Sunday; first floor, hospital lobby. Useful for visitors and outpatient appointment waits during weekday hours.
Five-Star Dining Room Service Listed as available 7 a.m.-7 p.m. Ask the nurse about patient diet restrictions, meal timing, and visitor meal options.
Texas Health Prescription Shop Monday-Friday, 7:30 a.m.-5:30 p.m.; closed Saturday; first floor, Medical Office 1, near hospital lobby. Confirm prescription readiness, insurance, refills, and pickup location before arrival.
Gift Shop Monday-Friday 7 a.m.-8 p.m.; Saturday and Sunday 12 p.m.-5 p.m.; main hospital lobby. No latex balloons. Check unit restrictions before sending flowers, food, or gifts.
Chapel The chapel is on the first floor. People of all faiths are welcome, and the hospital page says to ask the nurse or call 972-981-8000 for a chaplain. Ask the care team for spiritual-care support during serious illness, surgery, end-of-life care, or family distress.
Amenity note: Café, coffee, gift shop, pharmacy, and service hours may change for holidays, construction, staffing, or campus operations. Confirm before planning around a specific time.

Medical records, imaging records, billing records, and Release of Information

Use MyChart first for many records. Use Texas Health Release of Information when you need copies not available in the portal, imaging records, billing records, provider transfer, or formal documentation.

Check MyChart first. Texas Health says most patient information can be found in MyChart, which gives immediate access to many health details.
Submit a formal request when needed. Texas Health uses an online authorization process through its disclosure-management partner for health, imaging, or billing record requests.
Use Release of Information contact details. Mail requests may route to Texas Health Resources, Health Information Management Department, Release of Information, 612 E. Lamar Blvd, Suite 100, Arlington, TX 76011. Phone: 855-681-8243. Fax: 214-345-8811. Email: HIMSROI@texashealth.org.
Track your request if applicable. If you received a records-request letter from Verisma, use the access code from the letter to track the request through the Verisma tracking route.
For provider transfers, have the new provider request records. Texas Health says outside providers may contact Health Information Management Disclosure Management or fax a request so records can be sent directly.
Ask whether the record is hospital, physician, imaging, or billing. Hospital records, physician office records, professional billing records, and imaging records may follow different routes.
Records request script: “I was treated at Texas Health Plano on ____. I need ____ records from ____ date range. Please tell me whether these are available in MyChart, whether I need a Release of Information authorization, and how I can receive them.”

Billing, insurance, itemized statements, cost estimates, and financial assistance

Hospital bills can involve the hospital, independent physicians, labs, imaging interpreters, anesthesiology, emergency physicians, and insurance processing. Ask early when possible.

Billing need Official route What to prepare
Bill question Call 800-890-6034, use MyChart billing message, contact form, or CustomerService@TexasHealth.org. Account number, patient name, date of service, insurance EOB, payment history, and question details.
Itemized statement Texas Health says itemized statements can be requested after billing through MyChart billing message, contact form, phone, or email. Date of service, account number, whether you need hospital itemization, physician itemization, or both.
Cost estimate Use MyChart estimate tools or call 877-773-2368, Option 3, for a financial counselor. Hospital name, procedure name or CPT code, insurance company, group plan number, subscriber ID, and physician order.
Insurance accepted Use Texas Health insurance-plan resources and confirm directly with your insurance plan. Plan name, member ID, group number, network, prior authorization status, and physician network status.
Financial assistance Texas Health costs and billing resources state financial assistance is available for qualified recipients. Application, income proof, household details, bill/account information, insurance information, and requested documentation.
Surprise billing concern Review Texas Health’s billing FAQ and federal/Texas surprise billing resources. Bill, EOB, provider name, network status, date of service, emergency or scheduled service details, and written consent forms if any.
Cost estimate caution: Texas Health states estimates are not guarantees. Your final out-of-pocket amount can change because of insurance benefits, clinical changes, length of stay, supplies, drugs, implants, extra tests, physician fees, or unexpected services.

Language assistance, accessibility, patient rights, and privacy

Texas Health patient resources include patient rights, language services, accessibility help, and privacy information.

Language services

Texas Health says it offers language assistance and services at no cost to patients, families, and guests whose preferred language is not English and to people with disabilities.

More than 200 languages

Texas Health patient resources state that qualified interpreters are available at Texas Health facilities, over the phone, or through video, and that services are available 24/7.

Accessibility needs

If you need modifications, aids, services, wheelchair help, hearing or vision support, or written information in another format, ask your caregiver or call ahead.

Privacy and records

Do not share medical-record numbers, Social Security numbers, insurance IDs, or portal screenshots publicly. Use official MyChart, Release of Information, or hospital contact routes.

Texas Health Presbyterian Hospital Plano map and directions

Use this map for general navigation to the Plano hospital. Check the official campus map for exact entrances, parking areas, emergency access, and construction updates.

Texas Health Presbyterian Hospital Plano / Texas Health Plano
6200 West Parker Road
Plano, TX 75093
Main: 972-981-8000

Use official campus-map links and posted signs for exact entrance routing because campus construction and new tower work may affect parking and traffic flow.

For emergency care

Follow emergency entrance signs. Call 911 if symptoms are life-threatening or unsafe to transport by private vehicle.

For Labor and Delivery

Use the maternity arrival guidance: main entrance area from 5 a.m.-7 p.m.; after 7 p.m., enter through the emergency department.

For scheduled procedures

Ask the scheduling team which entrance to use, when to arrive, whether preregistration is complete, and where your driver should wait.

For visitors

Ask the patient’s nurse or unit about visitor timing, parking, unit restrictions, and whether gifts, flowers, or overnight visitors are allowed.

Similar-name warning: make sure you have the Plano hospital

Texas Health has multiple Presbyterian and Texas Health hospital locations in North Texas. This page is only for the Plano campus.

Possible confusion How to tell the difference What to do
Texas Health Presbyterian Hospital Plano Plano hospital at 6200 West Parker Road, Plano, TX 75093. Use 972-981-8000 and the official Texas Health Plano page.
Texas Health Presbyterian Hospital Dallas Different hospital in Dallas, not Plano. Check the address before driving, visiting, or requesting records.
Texas Health Presbyterian Hospital Allen Different hospital in Allen. Use the Allen page if your appointment or ER visit was in Allen.
Texas Health Frisco or Prosper Nearby Texas Health locations with separate addresses and services; Prosper is described as part of Texas Health Presbyterian Hospital Plano. Verify the exact facility name on the bill, MyChart visit, discharge papers, or appointment instructions.
Texas Health Center for Diagnostics & Surgery Plano Separate Plano facility nearby, not the main hospital address. Confirm address, procedure site, parking, and billing entity before arrival.

Official source checklist for this Texas Health Plano guide

Use these official sources for final verification because phone routing, visitor policies, construction, entrance access, records, billing, and service availability can change.

Source What it verifies When to use it
Texas Health Plano official hospital page Address, main phone, hospital overview, visitor information, parking, campus map, dining, pharmacy, gift shop, chapel, and services. Use first for hospital contact, patient/visitor info, and service navigation.
Texas Health Patient Resources Patient guide, preregistration, MyChart, birth certificates, patient rights, language services, and accessibility support. Use for patient forms, preregistration, rights, language help, and records routing.
Texas Health MyChart Patient portal access for appointments, results, records, billing, and account services. Use for portal access, preregistration, billing tools, results, and account tasks.
Request Medical Records MyChart records, Release of Information process, records phone, fax, email, mailing address, and request-status guidance. Use for medical, imaging, or billing record requests.
Costs and Billing Billing resources, insurance plans, cost estimates, financial assistance, price transparency, and surprise billing information. Use for financial planning and billing navigation.
Billing FAQ and Support Billing customer-service phone, billing email, MyChart billing messages, itemized statements, payment options, and surprise billing protections. Use for bill questions and itemized statement requests.
Hospital Charge Information Cost-estimate process, financial counselor phone number, estimate requirements, and price-transparency guidance. Use before scheduled hospital services when estimating costs.
Insurance Plans Accepted Texas Health accepted-plan guidance, network cautions, and single-case agreement information. Use before scheduled services, then confirm with your insurer.
Delivering Your Baby at Texas Health Plano Labor and Delivery location, parking instructions, high-risk pregnancy care, maternity resources, and support programs. Use for maternity arrival and childbirth planning.
Texas Health Plano NICU 42-bed Level IV NICU, care team, location, visiting policy, condition-update phone, and family support details. Use for NICU family guidance and parent/visitor rules.
Texas Health Emergency Services Texas Health emergency room guidance and systemwide emergency-service information. Use for general emergency-care education; call 911 for life-threatening symptoms.
Notice of Privacy Practices Health information access, Release of Information contact details, privacy practices, and entity contact lines. Use for privacy and medical-record access questions.
Independent guide notice: This website is not Texas Health Presbyterian Hospital Plano, Texas Health Resources, an emergency department, a doctor’s office, an insurer, a billing office, or a medical-records department. Use official Texas Health, physician, insurer, emergency, and medical-record sources for final decisions.

Texas Health Presbyterian Hospital Plano FAQs

These questions focus on the Plano hospital’s address, phone, emergency guidance, MyChart, records, billing, visitor access, parking, services, maternity/NICU, and patient resources.

1. What is the address of Texas Health Presbyterian Hospital Plano?
Texas Health Presbyterian Hospital Plano, also listed as Texas Health Plano, is located at 6200 West Parker Road, Plano, TX 75093.
2. What is the main phone number for Texas Health Plano?
The official hospital page lists the main phone number as 972-981-8000. Use it for hospital operator routing, department transfer help, patient/visitor questions, chapel or chaplain routing, and campus assistance.
3. Does Texas Health Presbyterian Hospital Plano have emergency services?
Texas Health Plano is a full-service hospital with emergency-care resources. For a life-threatening emergency, call 911 or go to the nearest emergency department. Do not use MyChart messages, email, or online forms for emergency symptoms.
4. How do I access Texas Health Plano patient records?
Check Texas Health MyChart first because most patient information may be available there. For formal health, imaging, or billing record requests, contact Texas Health Release of Information at 855-681-8243, fax 214-345-8811, or email HIMSROI@texashealth.org.
5. How do I preregister for a service at Texas Health Plano?
Texas Health patient resources say eligible non-maternity preregistration can be completed through Texas Health MyChart by finding the appointment and using eCheck-In. Confirm instructions with the scheduling department for your exact procedure.
6. What are the visitor rules at Texas Health Plano?
The official hospital page says patients may receive visitors at any time, but specialty units, including Behavioral Health, may have variation. Check with the nurse for unit-specific hours, quiet-time guidelines, and special needs. Latex balloons are not allowed; mylar balloons are allowed.
7. Where should I park at Texas Health Plano?
The official hospital page says several parking areas surround Texas Health Presbyterian Hospital Plano and notes ongoing campus construction. Use the official campus map and posted signs for your entrance, especially for ER, surgery, maternity, and medical office visits.
8. What services does Texas Health Plano provide?
The official hospital page highlights high-acuity neurosurgery, stroke care, heart and vascular care, orthopedics, maternity services, neurological care, digestive care, back and spine care, robotic surgery technology, and a broad range of hospital services.
9. How do I contact Texas Health Plano billing?
For Texas Health bill questions, call 800-890-6034, use MyChart billing message, submit the contact form, or email CustomerService@TexasHealth.org. Business hours listed for billing support are Monday through Friday, 8 a.m. to 6 p.m.
10. Does Texas Health Plano provide language assistance?
Yes. Texas Health patient resources state that language assistance and services are available at no cost to patients, families, and guests whose preferred language is not English and to people with disabilities. Texas Health says interpreter services are available in more than 200 languages and are available 24/7.