The Jewish Hospital Mercy Health: Contact & Patient Info

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Hospital Guide · Cincinnati OH · Mercy Health Patient Info

The Jewish Hospital — Mercy Health contact guide for patients, visitors, ER care, records, billing, insurance, parking, and services

The Jewish Hospital — Mercy Health is located at 4777 E. Galbraith Rd., Cincinnati, Ohio 45236. The main hospital phone number is 513-686-3000, and the hospital location page lists the hospital as open 24 hours.

This guide helps patients and families quickly find the right phone number, visitor information, emergency department route, MyChart access, medical-record request path, billing support, accepted insurance, parking, dining, spiritual care, pharmacy, and specialty-service links.

Call Main Hospital Official Hospital Page Emergency Department Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department. Do not use this page, email, MyChart, or a web form for symptoms such as chest pain, stroke signs, severe trouble breathing, uncontrolled bleeding, severe allergic reaction, major trauma, loss of consciousness, suicidal thoughts, or sudden severe weakness.
Hospital name The Jewish Hospital — Mercy Health

Mercy Health hospital in the Kenwood area of Cincinnati.

Address 4777 E. Galbraith Rd.

Cincinnati, OH 45236.

Main phone 513-686-3000

Use for hospital operator routing, ER location questions, department transfers, and general hospital information.

Patient room info 513-686-3201

Visitor page lists this number for patient information, room numbers, and telephone numbers.

Emergency department Open 24 hours

Use the ER entrance for emergency-care needs, not the main lobby, when directed.

Medical records Mercy Health ROI

Use MyChart, eRequest, or the Mercy Health release-of-information process.

About The Jewish Hospital — Mercy Health in Cincinnati

A practical patient and visitor guide for the Kenwood-area Mercy Health hospital.

The Jewish Hospital — Mercy Health is a Cincinnati hospital in the Mercy Health network. Its official location page describes the hospital as serving the Tristate from the Kenwood area and highlights advanced services in emergency care, cardiovascular care, brain tumor care, blood and marrow transplant/cellular therapy, joint replacement, mammography, weight management, sleep care, rehabilitation, and pharmacy support.

For most patient needs, the best first step is to call the main hospital number or use the exact official Mercy Health page for the service you need. Patients should use MyChart for many personal health-information tasks, while visitors should check the visitor page for current visiting hours, parking, valet, room-information phone number, cafeteria details, and mail or package guidance.

Best first-call details: patient full name, date of birth if you are the patient, reason for calling, department or doctor name, date of service, room number if known, appointment date, insurance question, bill account number, or medical-record request type.

The Jewish Hospital — Mercy Health contact information and hours

Use the main hospital number for routing. Use specialized Mercy Health pages for billing, MyChart, records, insurance, and visitor details.

Contact item Verified detail Best use
Hospital name The Jewish Hospital — Mercy Health Use this exact name for directions, records, billing, insurance, and provider routing.
Address 4777 E. Galbraith Rd., Cincinnati, OH 45236 Use for hospital visits, ER navigation, mail, flowers, packages, and map directions.
Main phone 513-686-3000 Hospital operator, department routing, emergency department location, and general hospital questions.
Patient room information 513-686-3201 Visitor page lists this for patient information, patient room numbers, and telephone numbers.
Emergency Department Open 24 hours Emergency medical needs. For life-threatening symptoms, call 911.
MyChart Help Desk 844-552-4278 Login, activation, password, app, and account-access problems.
Hospital billing 855-732-0138 Bill questions, payment by phone, itemized bills, payment plans, and account issues.
Medical records ROI 844-397-1513 Cincinnati-region medical-record request questions through Mercy Health release-of-information guidance.
Jewish/Kings Mills ROI fax 513-599-4493 Verify current instructions before faxing an authorization or records request.
Call first when timing matters: Visitor rules, department hours, valet availability, cafeteria hours, pharmacy hours, pickup rules, and discharge plans can change. Confirm directly before driving or arranging transportation.

Emergency Department information

The Jewish Hospital — Mercy Health Emergency Department is listed at the hospital address and open 24 hours.

Situation What to do Why it matters
Life-threatening symptoms Call 911 immediately. Emergency dispatch can start care and choose the safest destination.
Arriving by car for emergency care Use the Emergency Department entrance and follow posted signs for emergency parking. The ER entrance is designed for urgent arrival and triage.
Stroke signs Call 911 for face drooping, arm weakness, speech trouble, sudden confusion, sudden vision changes, or severe sudden headache. Time-sensitive care may affect outcomes.
Chest pain or severe breathing trouble Call 911 instead of driving yourself. Paramedics can monitor and treat during transport.
Non-emergency appointment or portal issue Use MyChart, your doctor’s office, or the appropriate Mercy Health contact page. The ER should not be used for routine record, billing, portal, or appointment questions.
Do not use MyChart for emergencies: Mercy Health’s MyChart guidance says to call 911 right away for a medical emergency. Use MyChart messaging only for appropriate non-emergency care-team communication.

Visitor information, patient room numbers, flowers, packages, and mail

Visitors should confirm current rules before arriving, especially for ICU, isolation, high-risk patients, procedures, or after-hours requests.

Visitor hours
The visitor-information page lists visitor hours daily from 8:00 AM to 8:00 PM, with exceptions that may be made with nurse approval.
Patient information
For patient information, patient room numbers, and telephone numbers, call 513-686-3201.
Parking
The visitor page says parking is free and convenient in the garage adjacent to the hospital, with parking outside the Emergency Department for emergency patients.
Valet
The visitor page lists free valet outside the main entrance.
Flowers and mail
Send flowers, packages, and mail to The Jewish Hospital — Mercy Health, 4777 E. Galbraith Road, Cincinnati, Ohio 45236, with the patient’s name and room information if known.
Visitor-rule caution: A patient’s unit may have special rules for infection control, intensive care, surgery recovery, behavioral safety, end-of-life care, or patient-requested limits. Always follow nurse and unit instructions.

Parking, valet, arrival, and wayfinding tips

Plan a few extra minutes for garage parking, valet, registration, security, elevator travel, and department check-in.

Patients and visitors

Use the garage adjacent to the hospital or the parking areas directed by hospital signage. Bring appointment details, ID, insurance card, and medication list.

Emergency patients

Use Emergency Department parking and entrance when seeking emergency care. Call 911 for severe or life-threatening symptoms.

Valet

The visitor page lists free valet outside the main entrance. Confirm current valet hours before depending on it for mobility needs.

Mobility needs

Ask the hospital operator or front desk about wheelchair assistance, drop-off location, accessible parking, and the best entrance for your department.

Arrival tip: If you are going for a scheduled procedure, ask where to check in, whether you should use valet or garage parking, what entrance to use, and whether you need a driver after sedation.

Patient information: before arrival, during stay, and discharge

Use this checklist for planned hospital visits, procedures, inpatient stays, same-day surgery, imaging, rehabilitation, cancer care, and specialist visits.

Patient need Best route What to prepare
Pre-registration Mercy Health hospital pre-registration or MyChart/Visit Pre-Check when available. Legal name, date of birth, phone, address, insurance card, guarantor, procedure date, and ordering provider.
Scheduled procedure Ordering provider, scheduling department, pre-admission testing, or hospital operator. Medication list, allergy list, surgical instructions, fasting rules, driver plan, and arrival time.
Inpatient stay Nurse station, hospital operator, patient-information number, and care team. Contact person, medication list, advance directive if available, personal items, and discharge transportation plan.
Patient room number Call 513-686-3201. Patient full name and relationship. Release of information may depend on patient preferences and privacy rules.
Care questions Nurse, hospitalist, surgeon, specialist, case manager, or discharge planner. Questions about diagnosis, tests, treatment plan, medications, restrictions, warning signs, and follow-up.
After discharge Discharge instructions, MyChart, doctor office, pharmacy, home care, or emergency care if severe. Medication schedule, follow-up dates, wound care instructions, therapy orders, diet rules, and emergency warning signs.
Patient privacy note: Hospitals cannot freely give patient information to every caller. Room numbers, conditions, and records may be limited by patient preference, privacy law, unit policy, and identity verification.

Mercy Health MyChart: login, test results, appointments, messages, and Visit Pre-Check

MyChart is the main online patient-access tool for many Mercy Health records and care-team interactions.

Open the Mercy Health MyChart page. Use the official Mercy Health MyChart link, not a search ad or copied login page.
Sign up with or without an activation code. Mercy Health says new users may register online with a 10-digit activation code or register without a code by providing identifying information.
Use MyChart for appropriate non-emergency tasks. MyChart can help patients view health information, test results, appointment options, prescription refill options, messages, and visit paperwork when available.
Use the help desk for login issues. Call 844-552-4278 if you have MyChart login, password, app, activation, or account-access problems.
Do not use MyChart for emergencies. If symptoms are severe or life-threatening, call 911 or go to the nearest emergency department.
MyChart preparation: Keep your insurance information updated, verify your phone and email, review upcoming visits, complete pre-check tasks, and download test results or visit summaries when needed.

Medical records, imaging records, release forms, and ROI contacts

Use MyChart for quick access when records are visible. Use Mercy Health release-of-information options for official record requests.

Record need Best route Important details
Records visible in MyChart Mercy Health MyChart Use for available test results, visit summaries, medication lists, immunizations, appointment details, and care-team communication.
Official hospital records Mercy Health medical-record request page Use eRequest or authorization forms depending on the record type and location.
Jewish Hospital Cincinnati records Cincinnati ROI contact listed by Mercy Health Mercy Health lists Cincinnati ROI email MercyROI@datavant.com, phone 844-397-1513, and Jewish/Kings Mills fax 513-599-4493.
Paper authorization request Mail or fax authorization form as Mercy Health instructs Mercy Health says completed authorization and photo ID can be mailed to Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616.
Processing timing Medical records page and ROI team Mercy Health asks patients to allow 30 business days and notes delays can occur if information is offsite or the form is inaccurate.
Record fee ROI team Mercy Health says patients will be notified if a request requires a fee before the record is sent.
Records safety: Do not email sensitive health information to random addresses found in search results. Use the official Mercy Health records page and verify the current ROI instructions before sending IDs, signatures, or protected health information.

Billing, hospital bills, doctor bills, payment plans, and itemized bills

Hospital billing can involve more than one bill. Ask whether the charge is from the hospital, doctor, emergency physician, lab, imaging, anesthesia, transportation, or another provider.

Billing need Official route What to have ready
Hospital bill question Call Mercy Health billing at 855-732-0138. Account number, date of service, patient name, insurance EOB, and question about the charge.
Doctor billing Mercy Health customer-service page lists doctor billing assistance at 888-696-3541. Provider name, statement, account number, insurance EOB, and visit date.
Online payment Mercy Health Pay a Bill page. Statement/account details and a secure payment method.
Payment by phone Call 855-732-0138. Account number, payment method, and amount you want to pay.
Payment by mail Mercy Health billing page lists PO Box 740405, Cincinnati, OH 45274-0405. Statement coupon or account number so payment is credited correctly.
Itemized bill Use the itemized bill request route on Mercy Health’s pay-a-bill page. Guarantor information, account number, date of service, and mailing or delivery preference.
Payment plan Use the payment-plan route or call customer service. Income/expense picture, bill balance, insurance status, and financial-assistance question.
Billing call script: “I have a bill from The Jewish Hospital — Mercy Health. My account number is ____. Date of service is ____. I need help understanding whether this is a hospital bill, doctor bill, ER physician bill, lab bill, or another charge. Can you review insurance, itemized charges, payment plan options, and financial assistance?”

Accepted insurance, network checks, prior authorization, and surprise-billing questions

The accepted-insurance page is a starting point. Final patient cost depends on your plan, network, authorization, deductible, copay, coinsurance, and separate provider billing.

Check the official accepted-insurance page. Select the Cincinnati location and confirm The Jewish Hospital — Mercy Health appears under the correct insurance carrier and plan type.
Call your insurance plan before scheduled care. Ask whether the hospital, doctor, anesthesiology, radiology, pathology, lab, emergency physician group, and facility are in network.
Ask about authorization. Many procedures, imaging studies, surgeries, cancer treatments, rehab services, and specialty visits may need prior authorization.
Request a cost estimate. Use Mercy Health’s estimate tools and also call your insurer for patient responsibility based on your plan benefits.
Keep the EOB. Compare your Explanation of Benefits with the hospital bill and call billing if you see a mismatch.
Network caution: A hospital may be in network while a separate physician, emergency physician, anesthesiologist, radiologist, pathologist, lab, or specialist bill may be handled differently. Verify before scheduled care whenever possible.

Financial assistance, estimates, balance billing, and patient protections

Mercy Health offers financial-assistance and billing resources for patients who need help understanding or paying medical bills.

Financial assistance

Use Mercy Health’s financial-assistance page for policy information, applications, hospital location coverage, and covered-provider lists.

Cost estimate

Use the estimate-your-cost page before scheduled services, and confirm your final out-of-pocket responsibility with your insurance company.

Balance billing protection

Mercy Health’s balance-billing page explains surprise billing and patient protections for certain out-of-network emergency or facility-based services.

Itemized bill

Ask for an itemized bill when you need to understand procedure codes, charges, adjustments, insurance payments, and patient balance.

Financial help script: “I received a hospital bill from The Jewish Hospital — Mercy Health. I need to know whether I qualify for financial assistance, whether an itemized bill is available, whether insurance was applied correctly, and whether a payment plan is possible.”

Departments, programs, and specialty services at The Jewish Hospital — Mercy Health

The official hospital page highlights several major programs. Confirm current availability, referral requirements, and scheduling route before visiting.

Emergency care

The Emergency Department is listed at the hospital address and open 24 hours. Use 911 for life-threatening symptoms.

Blood and marrow transplant / cellular therapy

Mercy Health describes The Jewish Hospital as a leading Tri-State location for adult blood and bone marrow transplant and cellular therapy services.

Brain Tumor Center

The Brain Tumor Center is described as a partnership with OHC and Mayfield Brain & Spine, with advanced neurosurgery and oncology collaboration.

Joint Replacement Center

The hospital page highlights a Joint Replacement Center performing a large volume of total joint replacements each year.

Cardiovascular care

The hospital page lists advanced cardiovascular services. Confirm the right location for cardiology, testing, or surgical services.

Comprehensive Stroke Center context

Mercy Health has reported Comprehensive Stroke Center certification for The Jewish Hospital. For stroke signs, call 911 immediately.

Mobile mammography and women’s services

The hospital page highlights mobile mammography and women’s center resources. Check appointment, insurance, and referral requirements.

Weight Management Center

The hospital page lists weight management among its programs. Ask whether services require referral, insurance authorization, or seminar attendance.

Sleep Center

The hospital page lists a Sleep Center with phone and fax details. Ask about referral, sleep-study scheduling, and insurance authorization.

Acute Rehabilitation Unit

The hospital page lists an Acute Rehabilitation Unit. Discharge planning may involve therapy needs, insurance approval, and transfer coordination.

Service confirmation rule: Hospital program pages describe service lines, but appointment access may depend on physician referral, insurance authorization, bed availability, schedule, diagnosis, and clinical triage.

Harness Health Pharmacy at The Jewish Hospital

The hospital page lists Harness Health Pharmacy as an on-site pharmacy resource.

Pharmacy name
Harness Health Pharmacy — Jewish Hospital.
Phone
Posted hours
Monday through Friday, 8:30 AM to 5:00 PM; closed Saturday and Sunday.
Best use
Discharge prescriptions, medication questions, pickup timing, refill coordination, and medication-list review when appropriate.
Weekend note
Plan ahead because the hospital page lists the pharmacy as closed on weekends.
Medication safety: Do not stop, restart, double, split, or substitute prescription medicine without asking the care team, pharmacist, or prescribing provider.

Cafeteria, Lobby Latte, gift shop, and hospital amenities

Visitor amenities are helpful during longer visits, but posted hours can change by day, holiday, staffing, and hospital policy.

Amenity Posted details Practical tip
Cafeteria The hospital page lists cafeteria hours Monday through Friday 6:30 AM to 6:30 PM and Saturday through Sunday 11:00 AM to 6:30 PM. Check current hours before planning meals around a procedure or discharge.
Lobby Latte The hospital page lists weekday and weekend Lobby Latte hours. Use for quick coffee or snacks, but confirm holiday or temporary changes.
Gift shop The hospital page lists gift shop hours. Before buying flowers or gifts, check unit restrictions and patient condition.
Flowers and packages Visitor guidance says flowers, packages, and mail can be sent to the hospital address and delivered to the patient’s room. Include patient name and room number if known. Ask about ICU or isolation restrictions first.
Nearby lodging Visitor guidance notes Residence Inn by Marriott Kenwood Cincinnati is next to the hospital. Useful for out-of-town families, longer hospital stays, cancer care, or surgery support.

Discharge planning checklist for patients and caregivers

Use this before leaving the hospital, especially after surgery, ER care, cancer treatment, rehab, stroke care, or a complicated inpatient stay.

Review diagnosis and next steps. Ask what was found, what is still pending, which results are final, and which results will appear later in MyChart.
Confirm medications. Ask which medicines are new, stopped, changed, continued, or unsafe to combine. Confirm pharmacy pickup and refill plans.
Schedule follow-up. Ask which doctor to see, when to go, what labs or imaging are due, and who to call if symptoms return.
Understand warning signs. Ask which symptoms require 911, ER return, same-day doctor call, or routine follow-up.
Get written instructions. Ask for discharge papers, medication list, activity restrictions, wound care steps, diet instructions, therapy orders, and work/school notes if needed.
Plan transportation and home support. Confirm whether the patient can drive, climb stairs, lift, bathe, use equipment, manage medication, or needs home health, rehab, or caregiver help.
After-discharge danger signs: Call 911 or seek emergency care for severe chest pain, stroke signs, severe breathing trouble, fainting, uncontrolled bleeding, severe allergic reaction, suicidal thoughts, or rapidly worsening condition.

The Jewish Hospital — Mercy Health map and directions

Use the map for route planning to the Kenwood-area hospital. For emergency symptoms, call 911 rather than spending time checking directions.

Hospital location

The Jewish Hospital — Mercy Health
4777 E. Galbraith Rd.
Cincinnati, OH 45236
Main: 513-686-3000
Patient room information: 513-686-3201

Use for route planning, parking orientation, and family travel. Follow posted signs for emergency, main entrance, valet, outpatient, and department-specific entrances.

Arrival checklist

  • Bring photo ID, insurance card, medication list, allergy list, and appointment details.
  • Bring legal documents such as advance directive or health care power of attorney if applicable.
  • Ask about the correct entrance, check-in desk, fasting rules, driver requirements, and parking.
  • For patient room information, call 513-686-3201 and respect privacy limits.
  • For emergencies, call 911 or use the Emergency Department entrance.

Official source checklist used for this guide

Use these official Mercy Health sources for final verification because hospital information can change.

Official source What it verifies When to use it
The Jewish Hospital — Mercy Health official page Hospital address, main phone, open-24-hours listing, services, departments, patient information links, visitor links, insurance links, pricing, pre-registration, and spiritual care links. Use first for hospital identity and current Mercy Health location information.
Emergency Department page Emergency Department address, phone, and 24-hour emergency care listing. Use for ER location checks. Call 911 for life-threatening symptoms.
Visitor information Visitor hours, patient room information number, free parking, valet, flowers, packages, mail, cafeteria, Lobby Latte, gift shop, and nearby lodging notes. Use before visiting a patient or sending mail, flowers, or packages.
Patient information Patient-stay guidance, cost contact details, and hospital-visit preparation links. Use before a planned visit, inpatient stay, procedure, or discharge.
Mercy Health MyChart MyChart signup, login, appointment options, test results, refill options, care-team messages, app access, and MyChart Help Desk number. Use for secure online access to available patient information and non-emergency care-team communication.
Medical record requests MyChart record access, eRequest, authorization forms, Cincinnati ROI phone, email, Jewish/Kings Mills fax, mailing address, fee notice, and processing timeline. Use for official medical-record requests.
Pay a Bill Online bill pay, phone payment, mail payment, payment plans, itemized bill requests, accepted insurance link, financial assistance link, and balance billing protection link. Use for hospital and procedure billing navigation.
Billing customer service Billing customer-service phone number, phone payment route, mail payment address, and customer service hours. Use when you have a statement, account number, date of service, or billing dispute.
Accepted insurance plans The Jewish Hospital — Mercy Health accepted-insurance location page. Use before scheduled care, then confirm directly with your insurance plan.
Financial assistance Mercy Health financial-assistance programs, applications, policies, billing and collections policies, and covered-provider lists. Use if you need help paying a hospital bill or understanding assistance eligibility.
Estimate your cost Mercy Health anticipated-charge and cost-estimation guidance. Use before scheduled care while also confirming coverage with your insurer.
Balance billing protection Surprise-billing and balance-billing protection information for certain emergency and out-of-network services. Use if you believe you received a surprise or out-of-network bill.
Independent guide notice: This website is not The Jewish Hospital — Mercy Health, Mercy Health, an emergency department, a doctor’s office, a patient portal, a billing office, or a medical-records department. Always use official Mercy Health pages and direct hospital contacts for final patient, visitor, billing, records, insurance, and emergency information.

The Jewish Hospital Mercy Health FAQs

These questions focus on the Cincinnati hospital address, phone number, ER, visitor information, parking, patient room numbers, MyChart, medical records, billing, insurance, and services.

1. What is the address of The Jewish Hospital — Mercy Health?
The Jewish Hospital — Mercy Health is located at 4777 E. Galbraith Rd., Cincinnati, OH 45236.
2. What is the main phone number for The Jewish Hospital — Mercy Health?
The main hospital phone number is 513-686-3000. Use it for hospital operator routing, department questions, emergency department location questions, and general hospital information.
3. Is The Jewish Hospital — Mercy Health Emergency Department open 24 hours?
Yes. The official Mercy Health emergency department page lists The Jewish Hospital — Mercy Health Emergency Department as open 24 hours. For life-threatening symptoms, call 911.
4. What number should I call for patient room information?
The visitor-information page lists 513-686-3201 for patient information, patient room numbers, and telephone numbers. Information may be limited by privacy rules and patient preferences.
5. What are the visitor hours at The Jewish Hospital — Mercy Health?
The visitor-information page lists visitor hours daily from 8:00 AM to 8:00 PM, with exceptions that may be made with nurse approval. Confirm current rules before visiting because unit-specific limits can apply.
6. Is parking free at The Jewish Hospital — Mercy Health?
The visitor-information page states that free parking is available in the garage adjacent to the hospital and outside the Emergency Department for emergency patients. It also lists free valet outside the main entrance.
7. How do I access MyChart for Mercy Health?
Use the official Mercy Health MyChart page to sign up or log in. MyChart can help with available health information, test results, appointments, prescription refill options, and care-team messaging. For login help, call 844-552-4278.
8. How do I request medical records from The Jewish Hospital — Mercy Health?
Use Mercy Health’s official medical-record request page. Patients may use MyChart, online eRequest, or an authorization form. For Cincinnati-area records, Mercy Health lists ROI phone 844-397-1513 and Jewish/Kings Mills fax 513-599-4493.
9. Who do I call for Mercy Health hospital billing questions?
For hospital-related billing questions, Mercy Health lists 855-732-0138. Have your account number, date of service, insurance Explanation of Benefits, and statement available when calling.
10. What major services are offered at The Jewish Hospital — Mercy Health?
The official hospital page highlights emergency care, adult blood and marrow transplant/cellular therapy, brain tumor care, joint replacement, mobile mammography, weight management, cardiovascular services, sleep center, acute rehabilitation, pharmacy, and other hospital services. Confirm current availability and referral requirements before scheduling.