Rady Children’s Hospital San Diego contact details, pediatric emergency care, MyChart, medical records, billing, visitor info, specialties, and map
Rady Children’s Hospital-San Diego is a major pediatric hospital at 3020 Children’s Way, San Diego, CA 92123. The main hospital phone number is 858-576-1700.
This guide is written for parents, caregivers, families, and visitors who need fast, practical information: when to use the pediatric emergency department, who to call, how to access MyChart, how to request a child’s records, how billing works, where to park, and how to prepare for a hospital or clinic visit.
Pediatric hospital and specialty-care center for children and young adults.
San Diego, CA 92123.
Use for hospital contact and department routing.
Dedicated pediatric emergency care at the main hospital campus.
Use for record-release questions and written authorization support.
Use MyChart for appointments, results, messages, refills, records, and billing access when available.
About Rady Children’s Hospital-San Diego
Rady Children’s is a pediatric-focused hospital and specialty-care system for children, teens, and young adults in the San Diego region.
Rady Children’s Hospital-San Diego is the main pediatric hospital campus at 3020 Children’s Way. Families may also visit nearby Rady Children’s medical office buildings, specialty clinics, outpatient labs, urgent care locations, and satellite clinics depending on the appointment or referral.
The hospital’s own “Who We Are” page describes Rady Children’s Hospital San Diego as a nonprofit pediatric-care facility dedicated to care, research, and teaching. It also identifies the hospital as the only San Diego-area hospital dedicated exclusively to pediatric health care.
Rady Children’s Hospital San Diego phone directory
Use the most specific number you have. For emergencies that cannot wait, call 911 instead of calling a department.
| Department or need | Phone / route | Use it for |
|---|---|---|
| Main hospital | 858-576-1700 | General hospital contact, department transfer, location confirmation, and basic patient/family routing. |
| Customer Service Center | 800-788-9029 or 858-966-4096 | General pediatric resources, access questions, affiliated physician routing, and family support. |
| Medical Records | 858-966-5906 | Medical-record release questions, authorization support, record-copy routing, and older record requests. |
| Records release forms by mail request | 858-966-5904 | Ask that record-release forms be mailed when MyChart is not available or written forms are needed. |
| Patient Experience / Patient Relations | 858-966-4950 | Unresolved care concerns, compliments, grievances, and patient/family advocacy support. |
| Hospital Billing | 858-966-4912 | Hospital-service bills, guarantor number beginning with “F,” estimates, itemized statements, and account questions. |
| Physician / specialist billing | 858-309-6290 or 858-966-5420 | Professional billing for Rady Children’s Specialists of San Diego. |
| Primary care billing | 858-502-1100 | Children’s Primary Care Medical Group billing and primary-care account questions. |
| Financial counseling | 858-966-4005 | Financial assistance, insurance help, government coverage screening, and payment-plan support. |
| Central Referrals & Authorizations Unit | 858-966-7546 | Referral and authorization questions when your child’s specialist appointment or service requires approval. |
| International Services | 858-966-8291 or 800-788-9029 | Out-of-area and international family support, coordination, and access questions. |
| Telephone triage line | 858-966-8093 | After-hours nurse triage for families whose pediatrician subscribes to the service. |
Pediatric emergency care at Rady Children’s Hospital-San Diego
The Sam S. and Rose Stein Emergency Care Center is the dedicated pediatric emergency center on the main hospital campus.
Use 911 when transport is unsafe
Rady’s emergency guidance says to call 911 immediately if your child needs immediate medical attention and you cannot safely transport your child to the hospital.
Dedicated pediatric emergency care
The emergency center is dedicated to caring for children and is staffed by pediatric emergency professionals trained for infants, children, teens, and young adults.
Level 1 pediatric trauma center
Rady describes the emergency center as the only Level 1 pediatric trauma center in San Diego County.
Open every day
Rady lists emergency services as available 24 hours a day, seven days a week.
| Go to the ER or call 911 for | Why it matters for children | What to bring if safe |
|---|---|---|
| Trouble breathing, blue lips, severe asthma, choking, or major allergic reaction | Breathing problems in children can worsen quickly. | Inhalers, allergy plan, EpiPen information, medication list, and recent illness details. |
| Head injury, seizure, fainting, severe confusion, or unusual sleepiness | Neurologic symptoms may need urgent evaluation and monitoring. | Time of injury, video if available, medicines, known conditions, and prior seizure plan. |
| Possible poisoning, overdose, medication error, or unsafe ingestion | Treatment depends on exact substance, amount, time, and symptoms. | Bottle, label, packaging, estimated amount, and time of exposure if safe to bring. |
| Severe dehydration, persistent vomiting, severe abdominal pain, or bloody stool | Children can become dehydrated faster than adults. | Intake/output notes, fever readings, medicines given, and allergy list. |
| Major trauma, uncontrolled bleeding, serious burn, or broken-bone concern | Trauma may require pediatric imaging, surgery, sedation, or specialist care. | Mechanism of injury, last food/drink time, medications, and guardian information. |
| Mental health crisis, self-harm risk, or danger to self or others | Immediate safety and crisis assessment may be needed. | Current medications, therapist/doctor contacts, safety concerns, and crisis history. |
Pediatrician, urgent care, or emergency room?
The right choice depends on severity, age, medical complexity, time of day, and whether symptoms are getting worse.
Appointments, referrals, authorizations, and visit preparation
Pediatric visits can involve referrals, insurance authorization, parent/guardian consent, clinic check-in, medical history, and age-based privacy rules.
Pediatric specialties and services
Rady Children’s provides pediatric-focused care across many specialties. Confirm the exact clinic, provider, and appointment location before arriving.
| Service area | What families commonly need | Practical next step |
|---|---|---|
| Emergency Medicine | 24/7 pediatric emergency evaluation, trauma, serious illness, and urgent pediatric conditions. | Call 911 when transport is unsafe or go to the emergency center for serious symptoms. |
| Heart Institute / Cardiology | Heart evaluation, rhythm concerns, congenital heart disease, follow-up testing, and cardiology visits. | Confirm whether your appointment is in Rose Pavilion, a clinic, imaging/testing area, or another location. |
| Cancer and blood disorders | Oncology, hematology, infusion, labs, treatment planning, imaging, and family support. | Ask about sequence of labs, infusion, imaging, pharmacy, clinic appointment, and visitor rules. |
| Neurology | Seizures, headaches, developmental concerns, neurologic symptoms, and follow-up testing. | Bring videos of episodes, medication list, prior imaging, school notes, and seizure plan if available. |
| Orthopedics & Scoliosis | Fractures, sports injury, spine/scoliosis, joint problems, casting, braces, and surgery follow-up. | Confirm if the visit is in the Medical Office Building and whether imaging is needed before the appointment. |
| Surgical Services | Pediatric surgery consults, pre-op instructions, anesthesia, recovery, and post-op care. | Confirm fasting instructions, medication holds, arrival time, consent requirements, and who must accompany the child. |
| Radiology / Imaging | X-ray, ultrasound, CT, MRI, fluoroscopy, and child-friendly imaging support. | Verify order, preparation, sedation possibility, arrival time, and whether images or reports are needed. |
| Autism Discovery Institute | Autism-related assessment, developmental services, parent support, and specialty referrals. | Confirm referral needs, waitlist steps, insurance requirements, school records, and prior evaluation documents. |
| Neonatology | Care for newborns and medically complex infants, often connected to hospital and specialty programs. | Use your hospital discharge plan, referral instructions, and pediatrician guidance for follow-up care. |
| Sports Medicine | Youth sports injuries, concussion concerns, return-to-play questions, and rehab referrals. | Bring injury details, school/sports forms, trainer notes, imaging results, and prior treatment history. |
Main campus locations families commonly need
Rady’s main campus includes the hospital and nearby buildings. Confirm the exact floor, entrance, and parking before arrival.
| Location | Address / area | Common use |
|---|---|---|
| Main hospital campus | 3020 Children’s Way, San Diego, CA 92123 | Hospital services, emergency care, inpatient care, family support, and campus orientation. |
| Sam S. and Rose Stein Emergency Care Center | 3020 Children’s Way, 1st Floor | Pediatric emergency care, trauma, serious illness, and urgent evaluation. |
| Medical Office Building | 3030 Children’s Way, San Diego, CA 92123 | Outpatient lab, orthopedics, scoliosis, pediatric surgery, and other specialty clinics. |
| Rose Pavilion | 3020 Children’s Way campus area | Cardiology and related pediatric specialty services when listed on appointment instructions. |
| Autism Discovery Institute | 3685 Kearny Villa Road, San Diego, CA 92123 | Autism and developmental specialty services. |
| Health Information / Business Center | 5898 Copley Drive, San Diego, CA 92111 | Medical-record release support and certain in-person Health Information Department needs. |
Rady Children’s MyChart: results, appointments, refills, messages, and proxy access
MyChart is the secure online portal route for many Rady Children’s patients and families.
Medical records, release forms, MyChart records, and written requests
Children’s medical records are private. Access depends on parent/guardian authority, patient age, consent, California law, HIPAA, and Rady Children’s policies.
| Record need | Best route | What to include |
|---|---|---|
| Recent test result, after-visit summary, or appointment detail | Rady Children’s MyChart | Child’s patient portal access, appointment date, clinic, provider, and test name. |
| Complete medical-record copy | MyChart if available, otherwise written authorization | Patient name, date of birth, date range, records requested, parent/guardian signature, and delivery method. |
| Records sent to another provider | Authorization for use or disclosure of health information | Receiving provider name, fax/address, record type, date range, and reason for release. |
| Records for school, insurance, disability, legal, or custody use | Formal record request | Exact form, deadline, record type, date range, guardian authority, and where records should be sent. |
| Radiology images or imaging reports | Radiology or Health Information Department | Exam type, date, ordering provider, whether you need images, report, or both. |
| Deceased patient records | Written request with legal documentation | Death certificate or evidence of next-of-kin/executorship, patient identifiers, and signed request. |
Billing, insurance, estimates, facility charges, and multiple bills
Children’s hospital billing can include hospital facility charges, physician/professional charges, imaging, anesthesia, specialty services, insurance adjustments, deductibles, co-pays, and separate statements.
Hospital billing
For bills from Rady Children’s Hospital-San Diego, Rady lists hospital billing at 858-966-4912 and pfscustomerservices@rchsd.org.
Professional billing
For Rady Children’s Specialists of San Diego professional bills, Rady lists 858-309-6290, 858-966-5420, and mpfcustomerservice@rchsd.org.
Multiple bills can happen
Rady’s billing FAQ explains that families may receive separate hospital and professional bills, plus bills from affiliates such as imaging or anesthesia providers.
Use MyChart billing tools
MyChart can help with bill payment, itemized statements, balance details, insurance updates, and estimate tools when available.
Financial assistance, insurance help, and payment plans
Families who are uninsured, underinsured, or facing high medical costs should ask about financial counseling early.
Visitor information, Partners in Care, inpatient stay, and family support
Pediatric hospital visits involve family-centered care, privacy, visitor restrictions, infection-control rules, and unit-specific guidance.
Check visitor restrictions first
Rady’s patient/visitor page notes visitor restrictions and uses “Partners in Care” language for hospital and clinic visiting. Always verify current rules before arrival.
Bring key items
Bring photo ID, insurance card, medication list, glasses/hearing aids, comfort item, phone charger, custody/guardian paperwork if needed, and discharge questions.
Ask about Child Life support
Rady’s patient/visitor page highlights Child Life Services, family-centered care, confidentiality, and resources to help children cope with care.
Know patient privacy limits
Staff may limit what can be shared based on law, patient age, teen confidentiality, guardianship, authorization, or the child’s clinical situation.
Parking, construction updates, campus navigation, and arrival tips
Parking and entrances can change because Rady Children’s has an active campus development plan.
| Campus need | What to check | Practical note |
|---|---|---|
| Main hospital parking | Current parking updates on Rady’s parking page. | Rady says main-campus parking is limited to patients and those involved in direct patient care. |
| Emergency department entrance | Follow signs for the Sam S. and Rose Stein Emergency Care Center. | If your child’s condition is severe or transport is unsafe, call 911 instead of driving. |
| Medical Office Building | 3030 Children’s Way, floor, clinic, and suite. | Many outpatient specialty visits are not at the same door as the main hospital entrance. |
| Construction delays | Parking updates, road signs, and appointment instructions. | Arrive early for registration, especially for surgery, imaging, lab, cardiology testing, and new-patient visits. |
| Accessibility needs | Drop-off, wheelchair access, elevator route, and parking location. | Call ahead if the child has mobility, oxygen, sensory, or medical-equipment needs. |
Patient relations, complaints, concerns, and family advocacy
If something does not feel clear or safe, start with the care team and escalate when the issue is not resolved.
Start with the clinical team
Rady encourages families to address concerns directly with the doctor, nurse, clinical team, or department manager first.
Contact Patient Relations
If unresolved, Rady lists Patient Relations at extension 244950 from inside the hospital or 858-966-4950 from an outside line.
Email option
Rady lists refsvc@rchsd.org for the Patient Relations team on the complaints, concerns, and grievances page.
Keep clear notes
Write down date, time, unit, room, child’s name, staff role, concern, who you spoke with, and what follow-up was promised.
Rady Children’s Hospital San Diego map and directions
Use the main campus map for the hospital and emergency department. Confirm the exact building if the appointment is in a clinic or medical office building.
Main hospital campus
Rady Children’s Hospital-San Diego
3020 Children’s Way
San Diego, CA 92123
Main: 858-576-1700
Customer Service: 800-788-9029
Medical Office Building
Rady Children’s Medical Office Building
3030 Children’s Way
San Diego, CA 92123
Common services include outpatient lab, orthopedics, scoliosis, pediatric surgery, and specialty clinics.
Official source checklist for this Rady Children’s guide
Use these official and authoritative sources for final verification because phone numbers, visitor rules, records procedures, parking, billing contacts, and service locations can change.
| Source | What it verifies | When to use it |
|---|---|---|
| Rady Children’s Health | Main hospital navigation, MyChart login, wait times, Find a Doctor, specialty services, and pediatric care resources. | Use first for current Rady Children’s information. |
| Contact Us | Main address, main phone, medical records, billing contacts, patient experience, referrals, customer service, and international services. | Use for phone numbers and department routing. |
| Main Campus | Main hospital location, campus navigation, emergency center, Medical Office Building, outpatient lab, cardiology, orthopedics, surgery, and specialty locations. | Use before driving to a hospital or clinic appointment. |
| Children’s Emergency Department | Pediatric emergency care, 24/7 emergency services, Level 1 pediatric trauma center description, 911 guidance, triage line, and symptom checker context. | Use for emergency department information, not as a substitute for 911. |
| ED What to Expect | Emergency department triage, waiting-room guidance, treatment-area expectations, and what families should do when a child’s condition changes. | Use before or during an emergency department visit. |
| Patients / Visitors | Family-centered care, visitor restrictions, confidentiality, Child Life Services, Family Guide, Emergency Guide, and patient-intake form guidance. | Use before a hospital stay or clinic visit. |
| Medical Records | MyChart record requests, written authorization steps, Health Information Department addresses, deceased-patient record requirements, and release-form support. | Use for record copies and medical-record release questions. |
| MyChart FAQ | MyChart Bedside, age-based parent/caregiver access, teen privacy changes, adult-patient access, foster-parent access, and MyChart team support. | Use for portal access and parent/teen privacy questions. |
| Help Paying Your Bill | Hospital billing, specialist billing, primary-care billing, MyChart payment, Pay as Guest, and charity-care references. | Use for bill-payment routing and account questions. |
| Billing FAQ | Multiple bills, facility charges, hospital-based clinic charges, itemized statements, insurance updates, estimates, and financial-assistance routing. | Use when a bill is confusing or a family receives more than one statement. |
| Financial Assistance | Financial counseling phone, hours, eligibility notes, assistance documents, payment-plan help, and insurance help. | Use when a family cannot afford a bill or needs coverage guidance. |
| Parking | Campus development parking updates and patient/direct-care parking limitations. | Use before visiting the main campus. |
| Complaints, Concerns or Grievances | Patient Relations escalation, phone, email, mailing address, and grievance-response guidance. | Use for unresolved patient/family concerns. |
| California HCAI Hospital Profile | State hospital profile, address, facility type, license category, emergency room service level, licensed beds, and open status. | Use as a California facility verification source. |
Rady Children’s Hospital San Diego FAQs
These FAQs focus on address, main phone, emergency care, MyChart, medical records, billing, financial assistance, visitor rules, parking, and family support.