Queen General Hospital: Address, Phone & Patient Info

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Hospital Guide · Jamaica Queens NY · Address, Phone & Patient Info

Queen General Hospital address, phone numbers, ER access, appointments, MyChart, records, billing, visitors, parking, and map

Queen General Hospital is commonly searched as Queens General Hospital or Queens Hospital Center. The current official facility name is NYC Health + Hospitals/Queens, located at 82-68 164th Street, Jamaica, NY 11432.

Use this guide for the main phone number, appointments, adult emergency, pediatric emergency, psychiatric emergency, patient information, medical records, billing, financial assistance, visitor rules, language help, parking directions, and practical steps before visiting.

Call Main: 718-883-3000 Appointments: 718-883-3131 Official Contact Page Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department. Do not use a website article, contact form, email, or portal message for chest pain, stroke signs, severe breathing trouble, major trauma, seizure, loss of consciousness, severe allergic reaction, heavy bleeding, poisoning, or any life-threatening condition.
Current official name NYC Health + Hospitals/Queens

Often searched as Queen General Hospital, Queens General Hospital, or Queens Hospital Center.

Address 82-68 164th Street

Jamaica, New York 11432.

General information 718-883-3000

Use for main hospital routing when you do not know the right department.

Appointments 718-883-3131

NYC Health + Hospitals also promotes 1-844-NYC-4NYC for appointments.

Emergency care 24/7 ER

Adult, pediatric, and psychiatric emergency contact numbers are listed by the hospital.

Patient portal MyChart

Use for test results, doctor notes, billing, payments, and eligible record access.

About Queen General Hospital / NYC Health + Hospitals/Queens

A practical patient and visitor guide for the public hospital in Jamaica, Queens.

The facility many people search as “Queen General Hospital” is best verified through its current official name, NYC Health + Hospitals/Queens. It is located at 82-68 164th Street, Jamaica, NY 11432, and the hospital’s own location page describes it as the first municipal hospital in the borough of Queens.

The hospital provides emergency care, primary care, pediatric care, women’s health, behavioral health, cancer care, diabetes care, cardiology, dental care, ophthalmology, radiology, rehabilitation therapy, surgery, urology, victim services, WIC, and senior/geriatric care resources.

Disambiguation note: This article is for the New York City hospital in Jamaica, Queens. It is not Queens General Hospital in Nova Scotia, The Queen’s Medical Center in Honolulu, Queen’s Hospital in the United Kingdom, Quezon City General Hospital, or a private hospital with a similar name.

Queen General Hospital phone numbers and department routing

Use the official contact page for final confirmation. Call 911 for active medical emergencies.

Department or need Phone Best use
Emergency 911 Life-threatening symptoms, severe injury, unsafe transport, stroke signs, chest pain, seizure, severe allergic reaction, poisoning, or loss of consciousness.
General information 718-883-3000 Main hospital routing when you do not know the correct department.
Appointments 718-883-3131 Queens hospital appointment routing and clinic scheduling support.
NYC Health + Hospitals appointment line 844-692-4692 Systemwide appointment help, billing line, and NYC Health + Hospitals routing depending on menu selection.
Patient information 718-883-2670 Patient room or patient-location questions when privacy rules allow disclosure.
Patient Relations 718-883-2058 Concerns, compliments, patient experience, hospital policy questions, and issue escalation.
Adult Emergency Department 718-883-3090 Non-911 adult ER department routing. Use 911 for active emergencies.
Pediatric Emergency Department 718-883-3075 Non-911 pediatric ER department routing. Use 911 for serious child emergencies.
Psychiatric Emergency Department 718-883-3575 Psychiatric emergency routing. Call 988 for crisis support or 911 when there is immediate danger.
Billing and insurance 718-883-2545 / 718-883-4444 Queens-specific billing, self-pay, insurance, and payment questions.
Managed care 718-883-2895 Insurance-plan participation and managed-care questions.
Administrator on Duty 718-883-2056 Off-hours, weekend, and holiday administrative routing when listed by the hospital contact page.
Call preparation tip: Have the patient’s full legal name, date of birth, hospital location, room number if known, appointment date, doctor name, insurance card, medical-record request details, bill account number, or pharmacy name ready before calling.

Emergency room, pediatric emergency, and psychiatric emergency guidance

The Queens Emergency Department is designed for urgent and emergency medical needs. Triage determines treatment order.

Call 911
Call 911 for chest pain, stroke symptoms, severe trouble breathing, major trauma, seizure, loss of consciousness, severe allergic reaction, heavy bleeding, poisoning, suicidal danger, violent danger, or unsafe transport.
Adult ER
Use 718-883-3090 only for non-911 adult emergency department routing. It is not a substitute for 911.
Pediatric ER
Use 718-883-3075 for non-911 pediatric emergency department routing. Children with severe symptoms should receive emergency care immediately.
Psychiatric ER
Use 718-883-3575 for psychiatric emergency department routing. For immediate danger, call 911. For mental-health crisis support in the U.S., call or text 988.
What to bring
Bring ID, insurance cards, medication list, allergies, preferred pharmacy, medical equipment, recent discharge papers, and emergency contact information if available.
Triage process
Emergency staff assess severity first. Patients with life-threatening needs may be treated before patients who arrived earlier.
Do not delay care: Wait-time tools, phone directories, online articles, and portal messages cannot decide whether symptoms are safe to wait. When symptoms are serious, call 911 or seek emergency care now.

How to request appointments and scheduled care

Use appointments for non-emergency primary care, specialty clinics, follow-up visits, testing, and referrals.

Decide whether your need is emergency, urgent, or routine. Use 911 or the emergency department for severe symptoms. Use appointment scheduling for routine visits, follow-ups, referrals, testing, and non-emergency care.
Call the Queens appointment number or 1-844-NYC-4NYC. Use 718-883-3131 for Queens appointments or 844-692-4692 for NYC Health + Hospitals appointment routing.
Choose the correct service. Ask whether you need adult primary care, pediatrics, women’s health, cardiology, diabetes care, behavioral health, dental care, radiology, surgery, rehabilitation, or another service.
Ask if a referral is required. Some specialty clinics require a referral from your primary care provider, insurance authorization, previous records, imaging, labs, or a specific order.
Confirm the exact location and time. NYC Health + Hospitals has many locations. Confirm whether your appointment is at the main Queens hospital, a clinic, another borough facility, virtual care, or another care site.
Prepare documents before the visit. Bring ID, insurance or financial-assistance information, medication list, pharmacy details, old records, imaging, referral notes, and questions for your care team.
Use MyChart for eligible follow-up. MyChart may help you view results, doctor notes, bills, messages, and appointment information. Do not use it for emergencies.

Services at NYC Health + Hospitals/Queens

The Queens services page lists a broad mix of hospital, clinic, emergency, specialty, and support services.

Care area What it helps with Patient planning tip
Emergency care Adult emergency care, pediatric emergency care, urgent care, diagnostics, lab tests, imaging, triage, and stabilization. Call 911 for dangerous symptoms or unsafe transport.
Primary care and medicine Adult medicine, routine care, chronic conditions, referrals, medication follow-up, preventive care, and care coordination. Bring medication list, pharmacy information, prior records, and current symptoms.
Pediatrics Child health, vaccines, checkups, pediatric illness, referrals, and pediatric emergency coordination. Bring vaccine records, school forms, allergies, medications, and parent/guardian ID.
Women’s health Obstetrics, gynecology, prenatal care, breast health routing, and women’s health clinic services. Ask whether the visit is clinic-based, hospital-based, or referred to another NYC Health + Hospitals location.
Behavioral health Mental health, chemical dependency, psychiatric emergency routing, inpatient behavioral health, and outpatient support. Use 988 for crisis support and 911 for immediate danger.
Cancer care Cancer center services, referrals, diagnosis support, specialty treatment planning, and follow-up care. Bring pathology, imaging, treatment records, medication list, and referral details.
Diabetes care Diabetes management, education, medication adjustment, monitoring, and related specialty referrals. Bring glucose logs, meter, insulin list, medication bottles, and lab results.
Cardiology Heart clinic services, testing, monitoring, referrals, and chronic heart condition management. Bring prior EKG, echo, stress test, medication list, and cardiology notes.
Radiology and diagnostics Imaging, diagnostic testing, and radiology services ordered by a clinician. Ask whether you need an order, fasting, contrast instructions, prior authorization, or copies of images.
Rehabilitation therapy Recovery after illness, injury, surgery, stroke, orthopedic issues, or mobility problems. Bring therapy orders, discharge papers, assistive devices, and insurance information.
Dental, ophthalmology, surgery, urology, WIC, victim services Specialty services listed through Queens service navigation. Call first to confirm appointment route, eligibility, referrals, and department location.

Doctors, referrals, and clinic access

Use official NYC Health + Hospitals provider and appointment tools for current availability.

Find a doctor

Use NYC Health + Hospitals’ Find a Doctor tool to search by specialty, name, language, location, and care need.

Ask about referrals

Specialty clinics may require a referral from your primary care provider or another clinician before scheduling.

Confirm clinic hours

Adult and pediatric service hours can differ from emergency department access. Confirm appointment time and clinic location before arrival.

Bring outside records

Bring or request transfer of medical records, imaging, lab results, medications, allergies, and previous discharge papers.

MyChart patient portal

NYC Health + Hospitals MyChart is a secure online tool for many patient tasks, but it is not for emergencies.

Use MyChart for
Viewing test results, doctor notes, visit summaries, balances, bill payment, eligible appointments, messages, and some health-information requests.
Help Line
NYC Health + Hospitals lists the MyChart Help Line at 844-920-1227, open 24 hours a day, 7 days a week.
Access
Use the MyChart website or the MyChart app and select NYC H + H when setting up access through the app.
Do not use for
Chest pain, stroke signs, severe breathing trouble, major trauma, severe allergic reaction, psychiatric crisis with immediate danger, or other urgent symptoms.
Proxy access
Caregivers, parents, guardians, or representatives should ask about proxy access and privacy requirements before expecting access to another person’s account.
Portal safety note: MyChart messages are for non-urgent communication. Use 911, the ER, urgent care, or direct clinical instructions when symptoms are serious.

Medical records, health information, and authorization requests

Use the official NYC Health + Hospitals medical-records process when you need records for yourself, another provider, insurance, school, work, legal paperwork, disability, or continued care.

Record need Best route What to prepare
MyChart record request Use Request My Record through MyChart when available. Patient account access, date range, visit type, and records needed.
Online health-information request Use the official online authorization process. Government-issued photo ID, patient details, requested records, recipient, and authorization information.
Records sent to another doctor Use written authorization or the appropriate records request workflow. Receiving provider name, address, fax or delivery method, service dates, and record type.
Sensitive records Complete the application carefully for mental health, alcohol/drug treatment, HIV/AIDS, genetic testing, or other sensitive information. Specific authorization language may be required for release.
Radiology images or reports Ask whether you need the report, the image file, or both. Exam date, imaging type, ordering doctor, receiving doctor, and delivery format.
Paper request by mail Use the official paper form when online access is not preferred or possible. Completed form, signature, proof of identity, and the correct facility destination.
Records access note: NYC Health + Hospitals states patients have a right to request health information under federal and New York State law, and requests for another party generally require written authorization from the patient or authorized representative.

Billing, payments, insurance, and financial assistance

Hospital bills can be confusing because facility bills and physician/provider bills may be separate.

Billing need Official route What to ask
Queens billing and insurance 718-883-2545 or 718-883-4444 Account number, service date, facility bill, self-pay amount, insurance status, financial assistance, and payment options.
Billing Inquiry Advisors 844-692-4692 Bill review, payment processing, payment plan, insurance update, MyChart billing message, or financial counselor referral.
Online payment Use MyChart or NYC Health + Hospitals online bill payment options. Whether you are paying the correct account and whether there are separate provider statements.
Financial assistance Ask for a financial counselor or use NYC Health + Hospitals financial assistance resources. NYC Care, Options, sliding fee schedule, insurance enrollment, eligibility, income documents, and application steps.
Insurance participation Call Managed Care at 718-883-2895 and your health plan. Whether the hospital, clinic, specialist, physician group, and service are in network for your exact plan.
Two bills Use billing questions and the separate physician/provider bill instructions. Whether the bill is a facility/hospital bill, physician bill, OB/GYN bill, behavioral-health bill, pathology bill, radiology bill, or another service.
Financial help reminder: NYC Health + Hospitals says no one will be denied access to services due to inability to pay, and discounted or sliding-fee assistance may be available based on family size and income. Ask for help early instead of ignoring a bill.

Language services and patient support

Queens is a multilingual borough, and the hospital provides language assistance for patients with limited English proficiency.

Interpretation support

The Queens patient page states language services are available and interpretation is provided free of charge in more than 200 languages for patients with limited English proficiency.

Common listed languages

The page lists languages offered including English, Spanish, French, Russian, Urdu, Creole, Cantonese, Bengali, Gujarati, Punjabi, Hindi, Persian, and Tamil.

Ask before the visit

Tell scheduling staff if you need an interpreter, sign-language help, translated forms, or assistance understanding discharge instructions.

Patient Relations

Call 718-883-2058 for patient-experience concerns, questions about hospital procedures, or help escalating a concern.

Visitor rules and inpatient visiting hours

Visitor rules may change by unit, patient condition, infection-control need, behavioral health, mother/baby unit, ICU, step-down, or hospital policy updates.

Medical units
The Queens inpatient visiting page states visiting on all medical units, including ICU, Step-Down, and 5BW, is permitted 24 hours a day, 7 days a week, with stated exceptions.
Behavioral health
Behavioral health visitation may be coordinated flexibly with the treatment team and family. The page lists P5 at 718-883-2232 and N3 at 718-883-2784.
Mother/Baby
The Mother/Baby Unit observes Quiet Time from 1 p.m. to 3 p.m., with visitors restricted to the designated significant other during that time.
Support person
The patient and visitor page says the hospital allows a support individual chosen by the patient unless medically or therapeutically contraindicated or infringing on safety or rights.
Call first
Call patient information or the unit before visiting ER, ICU, behavioral health, maternity, isolation, surgery, or a patient with special clinical restrictions.
Visitor planning tip: Bring ID, know the patient’s full name and room number if available, avoid visiting when sick, follow masking or infection-control signs, and ask staff before bringing food, flowers, or outside medication.

Parking, subway, bus, and arrival planning

The official directions page provides driving and public-transit instructions to the Queens hospital campus.

Travel method Official guidance Practical tip
Driving The directions page gives routes from the Long Island Expressway and Grand Central Parkway to 164th Street. Give extra time for Queens traffic, campus wayfinding, registration, and parking.
Subway + bus The official page lists E or J train to Parsons Boulevard/Archer Avenue/Jamaica Center, then Q65 bus northbound to the hospital. Check current MTA service alerts before traveling.
F train + bus The directions page lists F train to Parsons Boulevard station, then Q65 bus northbound. Allow extra time if transferring with mobility equipment, children, or luggage.
Bus The hospital lists Q65 on 164th Street, Q25-34 on Parsons Boulevard, and Q46 on Union Turnpike to 164th Street. Confirm route direction and stop before leaving, especially for early, late, weekend, or holiday travel.
ER arrival Use emergency care immediately for serious symptoms. Call 911 instead of driving if symptoms are severe or transport is unsafe.
Scheduled visit Confirm department, building, clinic, room, or entrance before arrival. Ask whether your appointment is at the hospital campus, a community clinic, or another NYC Health + Hospitals site.

Queen General Hospital map and address

Use this map for NYC Health + Hospitals/Queens in Jamaica, New York.

NYC Health + Hospitals/Queens
Also searched as Queen General Hospital, Queens General Hospital, or Queens Hospital Center
82-68 164th Street
Jamaica, NY 11432
General Information: 718-883-3000
Appointments: 718-883-3131

Confirm the exact clinic, department, entrance, unit, or appointment location before arrival. NYC Health + Hospitals operates many facilities across New York City.

Before you go: patient and visitor checklist

Use this checklist for ER visits, clinic appointments, specialist visits, inpatient stays, records requests, and billing calls.

Bring or confirm Why it matters Best timing
Photo ID Needed for registration, visitor access, records requests, and identity verification. Bring to every visit when available.
Insurance or financial-assistance information Helps registration, billing, insurance enrollment, financial counseling, and sliding-fee assessment. Bring cards, notices, eligibility letters, or income documents if requested.
Medication and allergy list Helps reduce medication errors and supports safer emergency, clinic, and inpatient care. Include prescriptions, over-the-counter drugs, vitamins, herbal products, doses, and last dose taken.
Pharmacy name, address, and phone The patient page specifically recommends bringing pharmacy details. Bring for ER, clinic, discharge, and medication-refill visits.
Outside medical records Useful for first visits, specialists, second opinions, imaging comparison, and referrals. Bring records or ask the prior doctor to transfer them before your appointment.
Appointment location Queens hospital has multiple departments and NYC Health + Hospitals has many sites. Confirm clinic, floor, entrance, department, and check-in time before leaving.
Visitor rules Rules differ by unit, patient condition, behavioral health, maternity, ICU, infection-control needs, and time. Check the same day before visiting.

Official source checklist for this Queen General Hospital guide

Use these official sources for final verification because phone numbers, department hours, visitor rules, billing instructions, records processes, and patient tools can change.

Official source What it verifies When to use it
NYC Health + Hospitals/Queens location page Current official facility name, address, hospital profile, beds in operation, major service areas, and location navigation. Use first to confirm this is the correct Queens hospital.
Queens contact page General information, appointments, patient information, patient relations, adult ER, pediatric ER, psychiatric ER, billing, managed care, and off-hours administrator contacts. Use for phone routing and department contact.
Emergency Care 24/7 emergency care, adult and pediatric emergency department details, diagnostics, triage, what to bring, and what to expect. Use for ER planning, but call 911 for severe symptoms.
Queens Services Behavioral health, cancer care, cardiology, dental care, diabetes care, emergency care, medicine, ophthalmology, pediatrics, radiology, rehab, surgery, urology, victim services, WIC, and women’s health. Use to find the right department or clinic page.
Queens Patient & Visitors Visit preparation, language services, financial assistance, patient-centered medical home information, primary-care services, and what to bring. Use before first visits, clinic visits, and patient-support questions.
In-Patient Visiting Hours Medical unit visiting, ICU/Step-Down/5BW visiting, behavioral health exceptions, Mother/Baby quiet time, and family presence policy language. Use before visiting an inpatient.
MyChart Portal access, MyChart Help Line, test results, doctor notes, balances, bill payment, and app access. Use for non-urgent online patient tasks.
Medical Records Health-information access rights, MyChart record requests, online authorization, written authorization, government ID upload, sensitive-record notes, and mail request option. Use when requesting medical records or records transfer.
Patient Billing Questions Billing Inquiry Advisor phone, payment plan support, insurance updates, financial counselor referrals, and separate facility/physician bill explanation. Use when a bill or insurance statement is confusing.
Financial Assistance No denial due to inability to pay, discounted/sliding fee information, NYC Care, Options, and financial counselor guidance. Use for uninsured, underinsured, self-pay, or high-bill concerns.
Make a Payment MyChart payment, online payment, 24/7 IVR payment, mail payment, in-person payment, and payment-plan options. Use for paying bills and setting up payment plans.
Map, Parking & Directions Hospital address, general information phone, driving directions, subway-to-bus route, and bus lines to the hospital. Use before driving or taking transit to the hospital.
Independent guide notice: This website is not NYC Health + Hospitals, NYC Health + Hospitals/Queens, Queens Hospital Center, an emergency service, an insurance company, a billing office, or a medical provider. Always confirm symptoms, appointments, records, visitor rules, bills, insurance, and medical decisions with official hospital staff or a licensed clinician.

Queen General Hospital FAQs

Common questions about the Queens hospital address, phone numbers, emergency care, appointments, MyChart, medical records, billing, language services, visitors, and directions.

1. What is Queen General Hospital called today?
The current official name is NYC Health + Hospitals/Queens. Many people also search for it as Queen General Hospital, Queens General Hospital, or Queens Hospital Center.
2. What is the address of Queen General Hospital?
The official Queens hospital address is 82-68 164th Street, Jamaica, NY 11432. Confirm the address before traveling because similarly named hospitals exist in Canada, Hawaii, the United Kingdom, and other locations.
3. What is the main phone number for NYC Health + Hospitals/Queens?
The general information number listed by the hospital is 718-883-3000. Use it for main hospital routing when you do not know the correct department.
4. How do I make an appointment at NYC Health + Hospitals/Queens?
The Queens contact page lists appointments at 718-883-3131. NYC Health + Hospitals also uses 844-692-4692, also written as 1-844-NYC-4NYC, for appointment routing.
5. What are the emergency department phone numbers?
The official contact page lists Adult Emergency at 718-883-3090, Pediatric Emergency at 718-883-3075, and Psychiatric Emergency Department at 718-883-3575. Call 911 for active emergencies or unsafe transport.
6. Is the Queens Emergency Department open 24 hours?
Yes. The Queens emergency-care page says the Emergency Department is ready 24 hours a day, 7 days a week for adult and pediatric emergency care.
7. How do I request medical records from Queens Hospital?
Use NYC Health + Hospitals medical-records resources. You may request records through MyChart when available or submit an online authorization request with required identity documents and authorization details.
8. Who do I call for billing or financial help?
For Queens billing and insurance questions, the hospital lists 718-883-2545 and 718-883-4444. NYC Health + Hospitals billing support is also available at 844-692-4692. Ask about financial assistance, insurance enrollment, NYC Care, Options, payment plans, and separate facility or physician bills.
9. Does NYC Health + Hospitals/Queens provide language services?
Yes. The Queens patient page says language services are available and interpretation is provided free of charge in more than 200 languages for patients with limited English proficiency.
10. How do I get to NYC Health + Hospitals/Queens by public transit?
The official directions page lists subway and bus options, including E or J train to Parsons Boulevard/Archer Avenue/Jamaica Center and Q65 bus northbound, F train to Parsons Boulevard and Q65 bus northbound, plus Q65, Q25-34, and Q46 bus routes serving the hospital area.