Mercy Health - St. Elizabeth: Contact & Patient Info

Mercy Health Youngstown · Boardman Hospital · Contact & Patient Info

Mercy Health – St. Elizabeth Boardman Hospital contact, patient information, emergency department, visitors, records, billing, and map

Mercy Health – St. Elizabeth Boardman Hospital is a 24-hour Mercy Health hospital at 8401 Market Street in Youngstown, Ohio, serving Boardman and the greater Youngstown area with emergency, maternity, heart, cancer, imaging, lab, pharmacy, and specialty services.

Use this guide to call the correct department, plan a visit, find patient information, use MyChart, request medical records, review billing and cost-estimate resources, understand visitor rules, and avoid confusing this Boardman hospital with St. Elizabeth Youngstown Hospital.

Main: 330-729-2929 Patient Advocacy: 330-729-1655 Open 24 hours 8401 Market Street Youngstown, OH 44512

Call Main Hospital Official Hospital Page Patient Info Map & Directions

Emergency notice: If someone may be having a medical emergency, call 911 in the United States or go to the nearest emergency department. This independent guide does not provide diagnosis, treatment, emergency triage, patient status, or guaranteed real-time wait times.

Hospital name Mercy Health — St. Elizabeth Boardman Hospital

Use this full name when searching Mercy Health, insurance, billing, records, referrals, or directions.

Address 8401 Market Street

Youngstown, Ohio 44512. The facility is commonly searched as a Boardman hospital.

Main phone 330-729-2929

Use the main number for operator routing, department transfer, patient-location guidance, and general hospital questions.

Patient Advocacy 330-729-1655

Use Patient Advocacy for concerns about care experience, communication, service needs, or complaint routing.

Emergency Department Open 24 hours

The official emergency department listing routes to the same campus and main hospital phone number.

Best patient portal Mercy Health MyChart

Use MyChart for eligible online records, messages, test results, appointment requests, and patient account access.

Quick answer: Mercy Health – St. Elizabeth Boardman Hospital contact and patient info

Start with the main hospital number for live routing, then use the correct Mercy Health patient resource for records, billing, MyChart, visitors, or cost estimates.

Main hospital

Mercy Health — St. Elizabeth Boardman Hospital, 8401 Market Street, Youngstown, OH 44512. Phone: 330-729-2929.

Emergency

For an emergency, call 911 or go to the emergency department. Do not use a website form or general email for urgent symptoms.

Patient location

Call the main number and ask for patient information or operator assistance. Some patient details may be limited by privacy rules.

Direct patient call

Mercy Health patient guidance says family and friends may call patients directly using the phone number posted on the patient communication board.

Records

Use Mercy Health medical-record request instructions or MyChart for eligible online access.

Billing

Use Mercy Health billing, customer service, estimate-your-cost, and financial-assistance pages for payment and price questions.

Best call script: “I’m calling about Mercy Health — St. Elizabeth Boardman Hospital at 8401 Market Street. I need help with patient information, visitor rules, medical records, billing, or department routing. Can you transfer me to the correct desk?”

Mercy Health – St. Elizabeth Boardman Hospital contact details

Use these contact points for general hospital routing, patient advocacy, emergency department location, and department-specific calls.

Need	Contact or location	What to ask
Main hospital switchboard	330-729-2929	Ask for patient information, a department transfer, operator help, visiting guidance, or general hospital directions.
Hospital address	8401 Market Street, Youngstown, OH 44512	Use this for GPS, rideshare, patient pickup, records mail routing, and insurance facility matching.
Patient Advocacy	330-729-1655	Use for patient-care concerns, communication issues, patient experience, or grievance routing.
Emergency Department	Entrance B · main number 330-729-2929	For emergency symptoms, call 911 or go directly to an emergency department rather than waiting for a phone response.
Cancer Center	330-965-5400	Ask about oncology appointments, infusion directions, physician office routing, or cancer-center visit instructions.
Congestive Heart Failure Clinic	330-729-8718	Ask about CHF clinic visits, referral needs, arrival instructions, or follow-up routing.
Harness Health Pharmacy	330-729-1685	Ask about discharge prescriptions, pharmacy pickup, medication availability, or transfer questions.
Laboratory	330-729-1577	Ask about lab orders, fasting instructions, registration, specimen drop-off, or lab location inside the hospital.
Maternal Fetal Medicine	330-729-7901	Ask about referral requirements, pregnancy-related specialty appointments, and arrival instructions.
Radiation Oncology	330-729-7530	Ask about oncology treatment scheduling, parking, first-visit instructions, and treatment-team routing.

Privacy note: Hospital staff may not be able to confirm a patient’s room, condition, diagnosis, or presence if privacy restrictions, patient preference, or legal limits apply.

Official Mercy Health links and what to do after each opens

Use official Mercy Health pages for final contact, patient, visitor, records, billing, and cost-estimate information.

Official hospital page

Open Mercy Health — St. Elizabeth Boardman Hospital

Confirm address, main phone, hours, Patient Advocacy phone, departments, and services.
Use the department list for clinic-specific phone numbers.
Use the official page before relying on third-party hospital directories.

Patient information

Open patient information

Review patient-room phone guidance, interpreter help, valuables, and hospital stay information.
Ask staff for the number posted on the patient communication board when calling a patient directly.
Use staff guidance for valuables, belongings, and discharge questions.

Visitor information

Open visitor information

Check current visitor limits, infection-screening language, mail/package guidance, and special exceptions.
Confirm the patient’s unit because ICU, maternity, pediatric, surgery, and emergency areas may have different guidance.
Call before traveling if restrictions may have changed.

Emergency Department

Open emergency department page

Use for official emergency department location and contact context.
For urgent or life-threatening symptoms, call 911 or go to the emergency department.
Do not use online forms for emergency medical triage.

MyChart

Open Mercy Health MyChart

Log in to view eligible records, test results, messages, and appointment options.
Use the patient’s own account or proxy access where allowed.
Call support or the care team if records are missing or proxy access is needed.

Medical records

Open medical-record request instructions

Choose the option for Youngstown locations when requesting hospital, physician office, clinic, or urgent-care records.
Use the correct authorization process for protected health information.
Ask whether the record can be released through MyChart, secure delivery, mail, or another approved method.

Billing customer service

Open customer service

Use for hospital-visit questions, service needs, and bill-payment help.
Have the account number, patient name, date of service, and insurance information ready.
Ask whether your bill is hospital, doctor, lab, imaging, anesthesia, or separate professional billing.

Cost estimate and price information

Open estimate-your-cost tool

Use for anticipated cost estimates before a scheduled service when available.
Compare with insurance benefit information because patient responsibility may vary.
For emergency services, medical need comes before price shopping.

Financial assistance

Open financial assistance

Use if a hospital bill is difficult to pay.
Review policy, application, income documentation, and billing-collection resources.
Call billing support if you need help understanding eligibility or documents.

Patient rights

Open patient rights and responsibilities

Use to understand patient rights, responsibilities, non-discrimination, privacy, and grievance routing.
Contact Patient Advocacy for hospital-specific care concerns.
Use official Mercy Health privacy channels for medical-record privacy concerns.

Patient information: calling, room contact, interpreters, valuables, and patient help

Patient information is privacy-sensitive. Use the main number and follow hospital staff guidance.

Patient need	Best route	What to know
Find or call a patient	Call main hospital at 330-729-2929	Ask for patient information or operator routing. Staff may be limited by privacy rules or patient preference.
Call a patient room directly	Use the room number posted on the patient communication board	Mercy Health patient guidance says family and friends may call directly using that posted number.
Interpreter help	Ask the nurse or care team	Mercy Health patient information says sign-language interpreters are available free through the Youngstown Speech and Hearing Center.
Valuables or belongings	Ask the nurse to contact Mercy Health Police	Mercy Health patient guidance tells patients with valuables to ask the nurse to call Mercy Health Police stationed at the hospital.
Care concern	Patient Advocacy at 330-729-1655	Use for communication problems, service concerns, or patient experience questions.
Discharge planning	Ask the nurse, physician, case manager, or care coordinator	Confirm medications, follow-up visits, home-care instructions, transportation, equipment, pharmacy, and warning signs before leaving.

Patient call checklist: Patient full name, date of birth if authorized, relationship to patient, reason for calling, unit if known, room number if known, and whether the patient has permitted calls or visitors.

Visitor information for Mercy Health – St. Elizabeth Boardman Hospital

Visitor rules can change due to infection control, unit needs, patient condition, safety, or special circumstances.

Visitor limit

The official visitor page states 2 visitors per patient at a time, with exceptions made for special circumstances.

Illness screening

People with signs of communicable disease or infection are not permitted to visit patients.

Mail and packages

Mercy Health visitor guidance says a hospital volunteer will deliver mail and packages to patients.

Call before long travel

Confirm unit-specific restrictions before traveling, especially for ICU, maternity, emergency, surgery, pediatrics, or isolation areas.

Visitor safety note: Do not visit if you are sick, exposed to infection, or unable to follow hospital safety instructions. Visitor rules may be stricter than general website guidance on some units.

Emergency Department and urgent care routing

Use the emergency department for serious or urgent symptoms. Use urgent care, primary care, or MyChart only when the situation is not an emergency.

Situation	Best route	Why
Chest pain, severe trouble breathing, stroke signs, severe bleeding, major injury, overdose, seizure, or loss of consciousness	Call 911 or go to the nearest emergency department	These symptoms may need immediate emergency response and should not wait for online messages.
Emergency Department at Boardman hospital	Mercy Health — St. Elizabeth Boardman Hospital Emergency Department, Entrance B	The official department listing connects the emergency department to the Boardman hospital campus.
Non-emergency illness or minor injury	Primary care, urgent care, Ready Care, or MyChart appointment request	Non-emergency care may be handled faster and more appropriately outside the emergency department.
Pregnancy emergency	Call 911 for emergency symptoms or contact the care team for unit-specific directions	Pregnancy concerns may require emergency, labor-and-delivery, maternal-fetal, or physician routing.
Questions after discharge	Call the discharge number on your instructions, contact your provider, or use MyChart if appropriate	Your discharge paperwork should identify the correct follow-up route and warning signs.

Do not delay care: If symptoms seem serious, use emergency care immediately. Online articles cannot assess your condition or provide real-time medical advice.

Departments and services at St. Elizabeth Boardman Hospital

The official Mercy Health hospital page lists a broad set of care and treatment categories plus several department phone numbers.

Service area	Useful for	Phone or note
Emergency Department	Emergency symptoms, sudden illness, injury, and urgent assessment.	Entrance B · 330-729-2929
Maternity and Birthing Center	Labor, delivery, obstetric care, childbirth education, maternal-fetal referrals, and family birth services.	Hospital main: 330-729-2929
Heart and Vascular / CHF Clinic	Congestive heart failure care, cardiac follow-up, vascular referrals, and specialty heart-care coordination.	CHF Clinic: 330-729-8718
Cancer Center / Radiation Oncology	Cancer care, oncology referrals, radiation treatment, infusion questions, and treatment visits.	Cancer Center: 330-965-5400; Radiation Oncology: 330-729-7530
Laboratory	Blood work, test orders, specimen questions, and outpatient lab arrival instructions.	330-729-1577
Pharmacy	Discharge medications, pickup questions, refill routing, and pharmacy transfers.	Harness Health Pharmacy: 330-729-1685
Intensive care, critical care, thoracic, endovascular, neurosurgery, ophthalmology, pediatrics	Hospital specialty care and referrals based on medical need.	Call main hospital or the ordering physician’s office for routing.

Referral note: Some departments require a physician order, referral, scheduled appointment, insurance authorization, or pre-registration. Call before arriving for non-emergency services.

Appointments, scheduling, preregistration, and what to bring

For non-emergency care, confirm whether your visit is hospital-based, physician-office-based, imaging, lab, surgery, maternity, pharmacy, or specialty clinic care.

Confirm the exact location. Mercy Health has multiple Youngstown-area sites. Confirm you are going to St. Elizabeth Boardman Hospital at 8401 Market Street.

Ask whether an order or referral is needed. Lab, imaging, therapy, surgery, specialty clinic, and some hospital services may require an order before arrival.

Check arrival time and entrance. Ask whether to use the main entrance, Emergency Department Entrance B, maternity entrance, medical office building, or a specific floor.

Bring documents. Bring photo ID, insurance card, medication list, referral/order, prior test results, payment method, and guardianship or proxy papers if relevant.

Use MyChart when available. MyChart may help with appointment requests, test results, messages, and record access for current Mercy Health patients.

Confirm cancellation rules. If you cannot attend, call the scheduling office or department as early as possible so the time can be changed.

Mercy Health MyChart for St. Elizabeth Boardman Hospital patients

MyChart is often the fastest non-emergency way to access eligible patient information after care.

View information

Use MyChart to access eligible medical information, test results, visit summaries, and patient account details.

Request appointments

Mercy Health says current patients may use MyChart to schedule or request appointments with Mercy Health providers.

Message providers

Use secure messages for non-urgent questions when the care team allows it. Do not use MyChart for emergencies.

Proxy access

Caregivers may need approved proxy access for a child, parent, spouse, or dependent adult. Ask Mercy Health for the correct process.

MyChart safety note: Do not send emergency symptoms through MyChart. For urgent medical problems, call 911 or go to the emergency department.

How to request medical records from Mercy Health

Medical records contain protected health information. The patient, legal representative, or authorized requester may need to follow Mercy Health’s release process.

Record need	Best route	What to prepare
Discharge summary or visit record	MyChart or Mercy Health medical-record request	Patient name, date of birth, dates of service, hospital location, and requested record type.
Imaging or lab records	MyChart, ordering provider, hospital department, or medical records	Test date, ordering provider, body part or test name, and whether images or report are needed.
Records sent to another provider	Mercy Health medical-record request or provider-to-provider exchange where available	Receiving provider name, address, fax, secure delivery method, and exact records needed.
Birth-related hospital record	Hospital medical records for clinical record; state/county vital records for official birth certificate	Clarify whether you need a medical chart, newborn record, or legal birth certificate.
Legal, insurance, disability, or school records	Medical records with signed authorization	Authorization form, recipient information, record date range, purpose, and patient/legal representative signature.
Record correction or privacy concern	Mercy Health privacy or patient-rights process	Specific record, date, issue, requested correction, and supporting documentation.

Record request script: “I received care at Mercy Health — St. Elizabeth Boardman Hospital on ____. I need ____ records for ____ purpose. What authorization form, ID, date range, delivery method, and processing time apply?”

Billing, cost estimates, price transparency, and financial assistance

Hospital billing can include facility charges, physician bills, lab charges, imaging, pharmacy, anesthesia, ambulance, or separate professional services.

Billing need	Best route	Practical tip
Pay or question a hospital bill	Mercy Health customer service and pay-a-bill resources	Have account number, patient name, date of service, insurance card, and statement ready.
Doctor billing assistance	Mercy Health customer service lists doctor billing support at 888-696-3541	Doctor and hospital bills may be separate. Ask which statement you are discussing.
Estimate before scheduled service	Mercy Health estimate-your-cost tool	Estimates can vary by insurance, deductible, coinsurance, medical complexity, and services actually provided.
Price list or standard charges	Mercy Health St. Elizabeth Boardman Hospital pricing file	The charge list is not the same as your final patient responsibility. Insurance contracts and discounts can change what you owe.
Financial assistance	Mercy Health financial assistance page	Ask about application, income documents, charity care, discounts, payment plans, and collection timelines.
Surprise or balance billing question	Mercy Health billing FAQ and customer service	Ask whether the bill is covered by balance-billing protections or requires insurer review.

Billing caution: A hospital price list is not a personalized estimate. For non-emergency scheduled care, check the Mercy Health estimate tool, your insurance plan, and the billing office before the visit.

Patient rights, privacy, accessibility, and complaint routing

Use patient rights and Patient Advocacy when the issue is about care experience, communication, privacy, discrimination, or access needs.

Patient Advocacy

Call 330-729-1655 for hospital-specific patient advocacy or care-experience concerns.

Privacy concerns

Mercy Health patient-rights guidance includes privacy channels for concerns about access to medical records or privacy rights.

Interpreter access

Ask staff for interpreter support. Patient guidance states sign-language interpreters are available free through Youngstown Speech and Hearing Center.

Accessibility needs

Call before arrival if you need mobility support, communication help, service-animal guidance, accessible parking, or special visit arrangements.

Concern script: “I’m calling about a care or communication concern from St. Elizabeth Boardman Hospital. The date was ____. The unit or department was ____. I would like Patient Advocacy guidance on the next step.”

Parking, campus navigation, entrances, and arrival tips

The Boardman campus includes hospital services, medical office areas, emergency entrance routing, and several departments. Check your appointment instructions before arrival.

Use GPS carefully

Search “Mercy Health — St. Elizabeth Boardman Hospital, 8401 Market Street, Youngstown, OH 44512.” Do not select St. Elizabeth Youngstown Hospital by mistake.

Emergency entrance

The official department listing identifies the emergency department with Entrance B. Follow emergency signs on campus.

Appointment entrance

Ask the department whether to use the main entrance, medical office building, cancer center, maternity area, lab, or specialty clinic entrance.

Patient pickup

Ask the nurse or unit clerk where discharge pickup should occur because emergency, surgery, maternity, and inpatient discharge routes can differ.

Do not confuse Boardman Hospital with nearby Mercy Health hospitals

Mercy Health has multiple Youngstown-area hospitals. Confirm the facility before driving, calling, paying a bill, or requesting records.

Facility	Address	Main phone
Mercy Health — St. Elizabeth Boardman Hospital	8401 Market Street, Youngstown, OH 44512	330-729-2929
Mercy Health — St. Elizabeth Youngstown Hospital	1044 Belmont Avenue, Youngstown, OH 44504	330-746-7211
Mercy Health — St. Joseph Warren Hospital	667 Eastland Avenue SE, Warren, OH 44484	330-841-4000

Wrong-location warning: Medical records, bills, directions, patient rooms, and appointment instructions may differ by campus. Always verify the exact hospital name on your paperwork.

Mercy Health – St. Elizabeth Boardman Hospital map

Use this map for general directions only. For emergency symptoms, call 911 or follow emergency department signs when you arrive.

Mercy Health — St. Elizabeth Boardman Hospital

8401 Market Street
Youngstown, OH 44512
Main: 330-729-2929
Patient Advocacy: 330-729-1655

Use for general campus directions, rideshare, family pickup, and appointment planning.

Before driving to the hospital

Confirm the hospital is Boardman, not St. Elizabeth Youngstown.
Ask which entrance to use for your department.
Bring photo ID, insurance card, medication list, and order/referral if needed.
Call before visiting a patient because visitor rules can change.
For emergency symptoms, do not delay care to call general information.

Before you call or visit: quick checklist

Having the right details ready helps the operator, nurse station, records team, or billing office route you faster.

Purpose	Have ready	Call or open
Patient location or unit	Patient full name, relationship, date of birth if authorized, and unit/room if known.	Main hospital: 330-729-2929
Visitor planning	Patient unit, visit date, number of visitors, symptoms/exposure status, and special circumstance need.	Main hospital or patient unit; check visitor page first.
Medical records	Patient name, DOB, dates of service, records requested, recipient, and authorization.	Medical-record request page or MyChart.
Billing	Statement, account number, date of service, insurance information, and payment questions.	Mercy Health customer service or billing FAQ.
Scheduled appointment	Appointment time, department, provider, order/referral, insurance, medication list, and entrance instructions.	Department phone or MyChart.
Care concern	Date, unit, staff/team involved if known, concern summary, and requested follow-up.	Patient Advocacy: 330-729-1655

Official source checklist for Mercy Health – St. Elizabeth Boardman Hospital

Use these official Mercy Health sources for final verification because phone numbers, visitor rules, services, billing policies, and medical-record procedures can change.

Official source	What it verifies	When to use it
Mercy Health — St. Elizabeth Boardman Hospital	Address, main phone, open 24 hours, Patient Advocacy phone, hospital overview, bed counts, staff, departments, and care categories.	Use first for current official hospital details.
Patient Information	Patient-room phone guidance, sign-language interpreter help, valuables guidance, patient support, and hospital-stay information.	Use for patient and family hospital-stay questions.
Visitor Information	Visitor limits, infection-screening restrictions, mail/package guidance, and visitor policy notes.	Use before visiting a patient.
Emergency Department	Emergency department location and official Mercy Health emergency department page for the Boardman hospital campus.	Use for emergency department location context; call 911 for emergencies.
Mercy Health MyChart	Patient portal access, appointment request/scheduling capabilities, and online medical information features.	Use for patient portal and non-emergency account access.
Medical Record Requests	Mercy Health medical-record request procedures, including Youngstown-location routing.	Use when requesting protected health information or official records.
Customer Service	Billing and customer-service help, doctor billing support, and service-need assistance.	Use for bill questions, visit questions, and payment help.
Estimate Your Cost	Mercy Health cost-estimation tool and hospital price-estimate route.	Use before non-emergency scheduled services when price planning is needed.
Financial Assistance	Financial-assistance policies, billing and collections resources, and hospital-bill assistance options.	Use when a hospital bill may be difficult to pay.
Patient Rights & Responsibilities	Patient rights, responsibilities, privacy concern routing, civil-rights language, and grievance pathways.	Use for patient rights, accessibility, privacy, and complaint questions.

Independent guide notice: This website is not Mercy Health, St. Elizabeth Boardman Hospital, a physician practice, an emergency department, a billing office, a medical-records department, an insurer, or a healthcare provider. Use official Mercy Health pages or call the hospital for final patient, visitor, billing, medical-record, and emergency information.

Mercy Health – St. Elizabeth Boardman Hospital FAQs

These FAQs cover contact information, patient calls, visitors, emergency department, MyChart, medical records, billing, departments, parking, and nearby Mercy Health hospital confusion.

1. What is the phone number for Mercy Health – St. Elizabeth Boardman Hospital?

The main hospital phone number is 330-729-2929. Use it for operator routing, patient information, department transfers, general hospital questions, and directions.

2. Where is Mercy Health – St. Elizabeth Boardman Hospital located?

The hospital is located at 8401 Market Street, Youngstown, Ohio 44512. It is commonly searched as St. Elizabeth Boardman Hospital because it serves the Boardman area.

3. Is St. Elizabeth Boardman Hospital open 24 hours?

The official Mercy Health hospital listing shows the hospital as open 24 hours. Department, clinic, visitor, lab, pharmacy, and office hours may differ, so call the specific department before a non-emergency visit.

4. How do I call a patient at St. Elizabeth Boardman Hospital?

Call the main hospital at 330-729-2929 and ask for patient information or operator routing. Mercy Health patient guidance also says family and friends may call patients directly using the number posted on the patient communication board.

5. What are the visitor rules at St. Elizabeth Boardman Hospital?

The official visitor page states 2 visitors per patient at a time, with exceptions for special circumstances, and says people with signs of communicable disease or infection are not permitted to visit. Always confirm current rules before traveling.

6. Does St. Elizabeth Boardman Hospital have an emergency department?

Yes. Mercy Health lists a St. Elizabeth Boardman Hospital Emergency Department at the Boardman hospital campus, with Entrance B noted in the department listing. For serious or life-threatening symptoms, call 911 or go to the nearest emergency department.

7. How do I request medical records from Mercy Health St. Elizabeth Boardman Hospital?

Use the Mercy Health medical-record request page or MyChart when eligible. Prepare the patient’s name, date of birth, dates of service, hospital location, exact records needed, recipient information, and authorization if required.

8. How do I get billing help for St. Elizabeth Boardman Hospital?

Use Mercy Health customer service, billing FAQ, pay-a-bill resources, estimate-your-cost tool, or financial-assistance page. Have the account number, date of service, insurance information, and statement ready before calling.

9. Is Mercy Health St. Elizabeth Boardman Hospital the same as St. Elizabeth Youngstown Hospital?

No. St. Elizabeth Boardman Hospital is at 8401 Market Street, Youngstown, OH 44512, while St. Elizabeth Youngstown Hospital is at 1044 Belmont Avenue, Youngstown, OH 44504. Confirm the facility name before requesting records, visiting a patient, or paying a bill.

10. Who do I call for a care concern at St. Elizabeth Boardman Hospital?

Call Patient Advocacy at 330-729-1655 for hospital-specific care concerns, communication issues, or patient experience questions. For medical emergencies, call 911 or seek emergency care immediately.