Medical City Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Dallas TX · ER · NICU · PICU

Medical City Children’s Hospital address, phone, pediatric ER, appointments, records, visitor info, specialties, billing, and family care guide

Medical City Children’s Hospital is a pediatric hospital on the Medical City Dallas campus at 7777 Forest Ln, Dallas, TX 75230. The main hospital phone number is 972-566-7000.

Use this guide to find the right phone number, prepare for pediatric emergency care, register online, access MyHealthONE records, contact medical records, review pediatric specialties, plan parking, understand visitor rules, and route questions about billing, insurance, patient advocacy, and child life support.

Call 972-566-7000 Official Contact Pediatric ER Records Help
Emergency warning: If a child may have a life-threatening emergency in the U.S., call 911 or go to the nearest emergency room. For Medical City Children’s Hospital pediatric emergency questions, call the main hospital at 972-566-7000 or follow local emergency instructions. This guide is informational and does not replace medical advice, diagnosis, or treatment.
Hospital address 7777 Forest Ln

Dallas, TX 75230, on the Medical City Dallas campus.

Main phone 972-566-7000

Use for general information, patient rooms, department routing, and operator help.

Pediatric care age range Birth to age 18

The hospital’s pediatric information focuses on comprehensive care for children from birth through adolescence.

Pediatric ER 24/7 ER care

The pediatric ER shares the emergency campus with Medical City Dallas but uses separate pediatric waiting and treatment areas.

Records help 972-566-6528

Medical Records department; separate online records request support is also available.

Portal support 855-422-6625

Use for MyHealthONE patient portal assistance.

About Medical City Children’s Hospital in Dallas

A practical contact and care guide for families in Dallas-Fort Worth, North Texas, and out-of-area families coming for pediatric specialty care.

Medical City Children’s Hospital is part of Medical City Dallas and provides pediatric services on the Forest Lane campus. It is designed for children and families who need pediatric emergency care, inpatient care, day surgery, neonatal care, intensive care, specialty consultation, outpatient testing, or second opinions.

Parents should treat this page as a navigation guide. For symptoms, treatment decisions, transfer decisions, admission status, discharge instructions, privacy questions, or medical records, contact the hospital or your child’s care team directly.

Fast answer: Medical City Children’s Hospital is at 7777 Forest Ln, Dallas, TX 75230. Main phone: 972-566-7000. Use 911 for immediate life-threatening emergencies.

Medical City Children’s Hospital phone directory

Use the main number for general routing. Use direct numbers when you already know the department.

Department or contact Phone number Use it for
Main hospital phone / operator 972-566-7000 General information, patient-room routing, department transfer, and operator help.
Financial Billing 866-656-8769 Hospital bill questions, payment status, and financial routing.
Medical Records 972-566-6528 Medical-record questions, hospital-record routing, and department contact.
Medical Records fax 469-484-2006 Faxing records when instructed by the hospital or provider.
MyHealthONE portal support 855-422-6625 Patient portal login, bill-pay access, and portal support.
Child Life Specialist Services 972-566-2879 Help preparing children for procedures, hospitalization, coping support, and family-centered care questions.
Pediatric Day Surgery 972-566-4190 Day-surgery timing, check-in questions, and pediatric outpatient procedure routing.
Pediatric Outpatient Day Surgery 972-566-8830 Outpatient pediatric procedure contact and day-surgery coordination.
NICU 972-566-4730 Neonatal intensive care routing for admitted families or transfer-related questions.
PICU 972-566-6717 Pediatric intensive care unit routing for families with admitted children.
Patient Advocate Department 972-566-6710 Hospital concerns, patient-rights questions, and care-experience escalation.
Interpreter services 833-250-5600 Non-English-speaking patient and family support. Use code 105526 when requested.
Security 972-566-4800 Campus security, lost and found, and safety concerns.
Pediatric Transfer Center 800-SICK-KID Provider-level pediatric transfer coordination. Families should follow their doctor or emergency team’s instructions.
Phone-use tip: For urgent symptoms, do not search for the “right department” first. In the U.S., call 911 for life-threatening emergencies or go to the nearest ER.

Pediatric emergency room and urgent arrival guidance

Medical City Children’s Hospital provides pediatric emergency care on the Medical City Dallas campus, with pediatric waiting and treatment areas separated from adult ER care.

Go now / call 911

Call 911 for trouble breathing, blue lips, severe allergic reaction, unconsciousness, seizure that does not stop, major trauma, severe bleeding, poisoning, or any life-threatening concern.

Pediatric ER questions

Call the main hospital at 972-566-7000 if you need routing to the pediatric ER, a unit, or an on-campus department.

Bring essentials

Bring the child’s ID if available, insurance card, medication list, allergies, immunization information, recent discharge papers, and the name of the child’s pediatrician.

Parent/guardian details

Bring legal guardian information when possible. Hospital staff may need consent, custody, emergency contact, and privacy information.

Symptom or situation Safer next step Why it matters
Trouble breathing, blue color, severe chest pain, severe head injury Call 911 or go to the nearest ER immediately. These can require rapid stabilization, oxygen, imaging, or critical-care support.
Possible poisoning or medication overdose Call emergency services, poison control, or the ER; bring the substance container. Treatment depends on product, amount, time, weight, and symptoms.
High fever in a newborn, dehydration, repeated vomiting Seek urgent pediatric medical advice or emergency care. Young children can worsen faster than adults and may need fluids, testing, or monitoring.
Broken bone, deep cut, severe pain, sports injury Use pediatric emergency care or a doctor-directed route. Children may need pediatric imaging, pain control, orthopedic support, or surgery evaluation.
Non-emergency question Call your pediatrician, specialist, Consult-A-Nurse, or the hospital’s main number for routing. Some questions can be handled without an emergency-room visit.
Do not delay emergency care: Online forms, portals, email, records requests, and general contact forms are not emergency communication tools.

Pediatric services and specialties

Medical City Children’s Hospital offers many pediatric service lines. Use the official specialty search and physician referral route for current availability.

Service area What it may help with Before scheduling
Pediatric emergency care Sudden illness, injury, breathing problems, dehydration, severe pain, trauma, and urgent pediatric evaluation. Use 911 for life-threatening emergencies; bring medication, allergies, and pediatrician details.
NICU Premature newborns and infants with complex medical needs who require neonatal intensive care. Ask the care team about visitation, infection-control rules, feeding, discharge planning, and parent education.
PICU Children with life-threatening illness, serious injury, post-surgical monitoring, respiratory support, or intensive-care needs. Ask staff about unit rules, family presence, medication updates, rounds, and discharge planning.
Pediatric cardiology and heart care Congenital heart conditions, heart disease, pediatric heart surgery coordination, and cardiac monitoring. Bring previous echocardiogram, ECG, surgery records, medication list, and cardiology notes if available.
Pediatric surgery General pediatric surgery, minimally invasive procedures, robotic surgery, day surgery, and inpatient surgical care. Ask for fasting instructions, arrival time, pre-op labs, anesthesia plan, and post-op care details.
Pediatric orthopedics and spine care Broken bones, sprains, sports injuries, scoliosis, spine issues, hip conditions, clubfoot, and musculoskeletal disorders. Bring X-rays, MRI/CT images, brace history, therapy notes, and school/sports injury details.
Pediatric oncology Cancer diagnosis, treatment planning, blood disorders, chemotherapy coordination, and multidisciplinary pediatric oncology care. Ask about records transfer, lab results, imaging, pathology, insurance authorization, and family support.
Pediatric development Developmental delays, neurological or developmental disorders, milestone concerns, and specialist evaluation. Bring school evaluations, therapy reports, prior testing, medication history, and caregiver observations.
Craniofacial and pediatric neurosurgery support Cleft, facial differences, craniofacial conditions, neurosurgery-resource routing, and complex pediatric specialty care. Bring prior surgery records, imaging, genetic testing, therapy notes, and specialist referrals.
Imaging, lab, rehabilitation, and outpatient services Radiology, lab testing, outpatient rehabilitation, day surgery, diagnostics, and follow-up testing. Ask whether pre-registration, fasting, sedation, prior authorization, or physician order is required.
Specialty appointment script: “My child is age ___. Diagnosis or symptoms are ___. We have records from ___. Does this need pediatrics, ER, surgery, cardiology, oncology, orthopedics, NICU/PICU, developmental care, imaging, or another specialty?”

Appointments, referrals, and second opinions

Some hospital services require a physician order, referral, insurance authorization, or specialist review before scheduling.

Decide whether this is emergency or scheduled care. Emergency symptoms should go through 911 or the ER. Non-emergency specialty care may require a doctor referral or appointment request.
Use physician referral when you need help finding a doctor. The official directory lists Physician Referral at 855-790-3527.
Prepare your child’s records. Gather diagnosis, notes, lab results, imaging, discharge summaries, current medications, allergies, vaccine history, and prior specialist names.
Verify insurance and authorization. Ask the hospital, physician office, and insurance plan whether the hospital and doctor are in network and whether authorization is required.
Ask where to check in. The campus includes multiple buildings, towers, suites, and departments. Confirm building, floor, suite, entrance, and parking plan before arrival.
Use online registration when instructed. For scheduled procedures or appointments, register online at least 48 hours before the visit when possible.

Online registration before a hospital visit

Online registration helps reduce paperwork delays before a scheduled procedure, test, or hospital visit.

When to register
Register at least 48 hours before a scheduled hospital visit when possible.
Basic information
Prepare parent/guardian contact information, emergency contact information, insurance information, physician name, and procedure date.
For surgery
Have the names, addresses, and phone numbers of physicians, medication names/doses/frequency, surgical history, and surgeon name ready.
Portal account
Online registration uses MyHealthONE account access.
Do not use for emergencies
Online registration is not for immediate emergency communication. Call 911 or use the ER for emergencies.
Parent prep: Keep insurance card, ID, custody/guardianship information, medication list, allergies, physician orders, and procedure instructions together before the visit.

Medical records, MyHealthONE, release forms, and urgent physician requests

Medical City Children’s Hospital uses MyHealthONE for many records, but some records may require the Medical Records office or formal release process.

Record need Best route What to prepare
View many common records MyHealthONE patient portal Portal login, patient details, parent/guardian access, and visit information.
Request a copy of medical records Online medical-record request portal or authorization form Signed/date authorization, valid photo ID copy, patient name, date of birth, date of visit, and facility name.
Check request status Records support Call 844-481-0278 with patient and request details.
Send a request by fax Records request fax Use 844-481-0298 when following the official records process.
Urgent physician continuity-of-care request Provider written request Physician office letterhead request faxed to 786-206-0841, with patient name, date of birth, date of visit, facility, and “STAT” if urgent.
Radiology images Radiology Department Ask radiology directly how images are released and whether a disc, portal transfer, or image-sharing option is available.
Birth certificate State or local Vital Statistics office Hospital records are not the same as a certified birth certificate.
Minor-record privacy: Parent or guardian portal access can be limited by law, patient age, consent rules, sensitive-service rules, and hospital policy. Ask Medical Records or MyHealthONE support if part of a child’s record is not visible.

Billing, insurance, payment, estimates, and financial questions

Hospital billing, physician billing, insurance participation, and out-of-pocket estimates can be separate. Verify both facility and doctor participation.

Financial Billing

Call 866-656-8769 for hospital billing questions, balances, payments, and statement help.

Online bill pay

The hospital provides secure online bill-pay options and MyHealthONE bill access.

Insurance verification

The insurance page says participation lists change frequently. Verify both the hospital and doctor with your insurance plan before a scheduled visit.

Price estimates

Medical City Healthcare states online estimates are not guaranteed and final bills may differ because services, complications, extra tests, and non-hospital charges can vary.

Question Who to ask Why it matters
Is the hospital in network? Insurance plan and hospital insurance page Facility network status may differ from physician or specialist network status.
Is the treating doctor in network? Doctor office and insurance plan Hospital-based physicians can bill separately and may not share the same network status.
Is prior authorization needed? Insurance plan and scheduling office Specialty care, surgery, imaging, and planned admissions may require authorization.
Can I get an estimate? Hospital financial resources and insurance plan Estimates can help but may not include all final services or separate professional bills.
Can I pay online? Make a Payment page or MyHealthONE support Secure portals reduce mailing delays and help view payment options.
Billing script: “My child has a scheduled service at Medical City Children’s Hospital. Please confirm whether the hospital, physician, anesthesia, radiology, lab, and any assistants are in network and whether prior authorization is required.”

Visitor information, accessibility, security, cafeteria, and family support

Visitor rules are often unit-specific and can change during flu season or infection-control periods.

Visitor topic Official guidance summary Family action
Visiting hours Visiting hours and policies are determined by each unit or department. Ask the child’s nurse, unit, or department before visiting.
Flu-season rules Visitor rules are subject to change during flu season. Confirm current visitor restrictions before coming to the hospital.
Valet parking Valet parking is available outside the Building B entrance. Use Building B valet when appropriate, or ask the unit for best parking by department.
Accessibility Wheelchairs are available at the main entrance and public areas are designed for accessibility. Speak with a staff member if assistance is needed.
Interpreter services Interpreter services are available for non-English-speaking patients and families. Call 833-250-5600 with code 105526 or ask staff for help.
Security The campus has a dedicated 24-hour security team. Call 972-566-4800 or dial “00” from a hospital phone for assistance.
Cafeteria Cafeteria is between Building A and Medical City Children’s Hospital, with breakfast and lunch hours listed by the hospital. Ask current food-service hours if staying beyond breakfast/lunch windows.
Chapel and chaplain The chapel is in the Building A atrium and chaplains can provide spiritual and emotional support. Tell the nurse or operator if a chaplain visit is requested.
Tobacco-free campus Smoking and tobacco use are not permitted on hospital grounds, including outdoor areas and parking lots. Plan accordingly before arrival.

Child Life, social services, patient advocate, and family support

Pediatric hospital care is not only medical. Families may need preparation, emotional support, discharge planning, and advocacy.

Child Life Specialist Services

Call 972-566-2879 for Child Life routing. Child Life teams can help children understand procedures, cope with hospitalization, and reduce fear when services are available.

Patient Advocate Department

Call 972-566-6710 for hospital concerns or care-experience escalation. For immediate bedside issues, ask the nurse first.

Social services

Licensed social workers and case managers can assist families with special needs, planning to return home, and support services. Ask the nurse to connect you.

Spiritual support

Chaplains are available for patients, families, and friends. Ask the operator or the nurse if spiritual or emotional support is needed.

Family-support script: “My child is anxious about the procedure/admission. Can we speak with Child Life, social work, or a patient advocate about preparation, coping tools, school notes, discharge planning, or family needs?”

Location, map, parking, and arrival tips

Medical City Children’s Hospital is on a large medical campus. Confirm the correct building, tower, suite, and entrance before arrival.

Medical City Children’s Hospital
7777 Forest Ln
Dallas, TX 75230
Main: 972-566-7000

Use this map for the Forest Lane campus. For appointments, ask the scheduling team whether you should enter through Medical City Children’s Hospital, Building B, CareTower A, an outpatient building, pediatric ER, or another campus entrance.

Before you leave home

  • For emergencies: Call 911 for life-threatening symptoms.
  • For scheduled visits: Confirm building, entrance, parking, check-in time, fasting instructions, and required paperwork.
  • For visitors: Confirm unit rules, patient privacy restrictions, flu-season rules, and allowed visitor count.
  • For accessibility: Ask for wheelchair, interpreter, or mobility assistance before arrival when possible.
  • For security: Bring ID and follow posted campus check-in instructions.

Privacy, minors, patient rooms, and safe information requests

Children’s hospital information is protected. Public articles cannot verify a child’s admission, diagnosis, room, discharge status, or medical details.

Patient rooms

Call the main hospital at 972-566-7000 for operator routing. The hospital may limit patient-room information based on privacy preferences and law.

Parent and guardian access

Hospitals may require ID, legal authority, consent, or court/custody documents before releasing certain information.

Protected records

Do not share medical record numbers, dates of birth, diagnosis details, images, test results, or discharge papers in public comments.

Portal limitations

Some child records may not appear in MyHealthONE because of age, legal, consent, sensitive-service, or privacy limits.

Privacy rule: Never post a child’s full medical record, room number, date of birth, insurance ID, test result, discharge paper, diagnosis, or private hospital status online.

Official source checklist for Medical City Children’s Hospital

Use these pages for final verification because phone numbers, visitor policies, patient forms, insurance lists, records processes, and specialty availability can change.

Official source What it verifies When to use it
Medical City Children’s Hospital homepage Hospital identity, address, phone, pediatric hospital overview, MyHealthONE access, and main navigation. Use first for current hospital status and official navigation.
Contact Us Department phone directory, main phone, medical records, billing, Child Life, patient advocate, portal support, and transfer contacts. Use for direct department routing.
Specialties Available specialty categories, condition search, and pediatric service navigation. Use when choosing which pediatric department may fit the child’s need.
Pediatrics Pediatric specialty overview, birth-to-adulthood care language, and pediatric-service context. Use for pediatric service overview and family-facing care information.
Pediatric Emergency Care Pediatric ER guidance, child-friendly ER context, and emergency-care routing. Use for pediatric ER information, not for online emergency communication.
Register Online Online registration timing, MyHealthONE sign-in, and required registration information. Use before scheduled hospital visits and procedures.
Medical Records MyHealthONE records, online medical-record request, authorization form, ID requirement, records support numbers, fax, mail, and urgent physician request process. Use for record copies, release forms, portal access, and continuity-of-care requests.
Insurance Information Accepted insurance categories and the warning that participation lists change and should be verified. Use before scheduled care, surgery, imaging, or specialty visits.
Make a Payment Online bill pay, MyHealthONE bill access, portal support, payment options, and estimate limitations. Use for hospital bill payment and billing portal access.
For Visitors Visitor rules, parking, accessibility, interpreter services, cafeteria, security, social services, chapel, tobacco policy, and valuables guidance. Use before visiting an inpatient child or coming to campus.
Independent guide notice: This website is not Medical City Children’s Hospital, Medical City Dallas, Medical City Healthcare, HCA Healthcare, a hospital, an emergency service, or a medical provider. Always confirm current care instructions, emergency routing, records, visitor policies, billing, insurance, and medical decisions directly with qualified medical professionals and official hospital sources.

Medical City Children’s Hospital FAQs

Common questions about address, phone, pediatric ER, appointments, records, registration, billing, insurance, parking, visitors, and family support.

1. What is the address of Medical City Children’s Hospital?
Medical City Children’s Hospital is located at 7777 Forest Ln, Dallas, TX 75230, on the Medical City Dallas campus.
2. What is Medical City Children’s Hospital’s main phone number?
The main hospital phone number is 972-566-7000. Use it for general information, patient-room routing, operator help, and department transfers.
3. Does Medical City Children’s Hospital have a pediatric emergency room?
Yes. Medical City Children’s Hospital provides pediatric emergency care on the Medical City Dallas campus. For life-threatening emergencies, call 911 or go to the nearest emergency room.
4. What ages does Medical City Children’s Hospital treat?
The hospital’s pediatric information focuses on comprehensive care for children from birth to age 18, with services ranging from emergency care and surgery to NICU, PICU, specialty care, and outpatient support.
5. How do I register online before a visit?
Use the official Register Online page and sign in through MyHealthONE. The hospital asks patients to register at least 48 hours before a scheduled visit when possible.
6. How do I request medical records?
Use MyHealthONE for many records or follow the official Medical Records request process. You may need a signed authorization, valid photo ID copy, patient details, date of visit, and facility name. For record-request questions, call 844-481-0278.
7. What is the Medical Records phone number?
The hospital contact directory lists Medical Records at 972-566-6528. The official records request process also lists 844-481-0278 for request status and records-process questions.
8. Does Medical City Children’s Hospital accept insurance?
The hospital lists many insurance categories and plans, but states that the list changes frequently. Families should verify both hospital participation and doctor participation with their insurance plan before a scheduled visit.
9. Where should visitors park?
The visitor page says valet parking is available outside the Building B entrance. Because the campus has multiple buildings and departments, confirm the best entrance and parking area for your child’s unit or appointment before arrival.
10. Are visiting hours the same for every unit?
No. Medical City Children’s Hospital states that visiting hours and policies are determined by each unit or department and may change during flu season. Ask the child’s nurse, unit, or department for current rules before visiting.