Intermountain Health LDS Hospital contact, emergency care, behavioral health access, visitor hours, medical records, MyChart, billing, insurance, imaging, lab, parking, and patient resources
Intermountain Health LDS Hospital is located at 8th Ave & C St, Salt Lake City, UT. The main hospital phone number listed by Intermountain is 801-408-1100.
Use this guide before calling, visiting, or scheduling care. It explains the fastest official route for emergency care, mental health crisis care, medical records, MyChart, billing, financial assistance, visitor rules, imaging, lab services, parking, and patient support.
Salt Lake City, Utah. Use the official map before driving because the LDS campus has multiple buildings and service entrances.
Use for general hospital routing, departments, visitor questions, and operator assistance.
Intermountain lists LDS Hospital emergency services as 24/7 with a goal to see patients quickly on arrival.
The LDS Hospital location page lists visiting hours from 9 a.m. to 9 p.m.; unit rules can still vary.
Intermountain lists this phone for Utah and Idaho medical-record requests.
Use for Intermountain Health app and MyChart access support.
Start here: what do you need from Intermountain LDS Hospital?
The best route depends on whether you need emergency care, mental health crisis support, directions, imaging, lab work, records, billing help, insurance verification, or visitor guidance.
| Your need | Best starting point | What to confirm |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department | Do not wait for portal replies, online estimates, insurance approval, or appointment scheduling. |
| Main hospital address or operator | 8th Ave & C St; 801-408-1100 | Building, entrance, parking, department, patient unit, and whether the visit is hospital-based or clinic-based. |
| Emergency Department | LDS Hospital Emergency Services | ER entrance, what to bring, expected testing, discharge instructions, follow-up, and insurance questions after you are safe. |
| Mental health crisis care | Behavioral Health Access Center at 324 9th Ave | Current access hours, crisis instructions, after-hours ER entrance, withdrawal-management options, and safety plan. |
| Imaging or mammogram | LDS Hospital Imaging or mammogram scheduling | Order, appointment, prep, contrast, prior authorization, implant/device warnings, result access, and reschedule route. |
| Lab work | LDS Hospital Lab Services | Provider order, fasting, specimen instructions, timing, insurance, and patient portal result access. |
| Medical records | Intermountain medical records or MyChart | Visit date, patient identity, record type, release form, third-party request route, amendment request, and delivery method. |
| Billing or estimate | Intermountain billing, hospital price estimates, and financial assistance | Facility bill, physician bill, insurance, standard charge limits, financial-assistance eligibility, and payment plan options. |
Official Intermountain LDS Hospital links and what to do after each opens
Use official Intermountain links first because third-party hospital profiles and map snippets can miss current department routing, visitor rules, and patient-resource changes.
LDS Hospital official location page
- Verify main phone, address, current open status, visiting hours, emergency care, behavioral health, medical services, and patient-resource links.
- Use the campus map link before driving.
- Check whether your destination is the main hospital, Emergency Department, Behavioral Health Access Center, imaging, lab, oncology, or another service.
LDS Hospital Emergency Services
- Use for LDS Hospital emergency-department information when it is safe to check online.
- Call 911 for life-threatening symptoms.
- Before discharge, ask for test results, diagnosis, medicine instructions, warning signs, and follow-up care.
Behavioral Health Access Center
- Use for crisis mental health care, withdrawal-management information, psychiatric inpatient care, and stabilization support.
- For the Access Center, verify the 324 9th Ave location and 801-408-8330 phone.
- After hours, Intermountain directs patients to enter through the Emergency Department.
Medical services
- Use for department routing such as emergency, behavioral health, cancer center, cardiology, endoscopy, hyperbaric medicine, imaging, lab, lymphedema, and infusion therapy.
- Call the listed department number before arriving for scheduled care.
- Ask whether you need a provider order, appointment, prep, or insurance authorization.
Intermountain Health app / MyChart
- Use for patient portal access, results, notes, billing, insurance, and some care-management features.
- Call 855-274-2517 if you need portal support.
- Do not use MyChart for medical emergencies.
Medical records
Open medical-records instructions
- Use for medical-record requests, third-party request information, and amendment guidance.
- For Utah and Idaho records, Intermountain lists 385-533-0440.
- Use MyChart for many electronic records, but formal releases may require the records process.
Billing
- Use the official bill-pay route for Intermountain hospital bills.
- For Utah and Idaho billing support, Intermountain lists 866-415-6556.
- Expect separate bills for hospital services and physicians associated with care.
Hospital price estimates
- Use price tools and standard-charge files for planning scheduled non-emergency care.
- Contact your insurer for the most accurate out-of-pocket estimate.
- Remember that standard charges are not a quote or final price guarantee.
Financial assistance
- Use if you cannot pay in full or need help understanding discounts and payment options.
- Ask whether you qualify for assistance, Medicaid screening, uninsured discounts, or a payment plan.
- For Utah and Idaho billing/assistance questions, start with 866-415-6556.
Insurance
- Use as a starting point for insurance-billing questions.
- Call the number on your insurance card before scheduled non-emergency services.
- Confirm facility network status, physician network status, prior authorization, deductible, co-pay, and separate bills.
Intermountain Health LDS Hospital contact directory
Use the right number so your question reaches the hospital, department, records team, billing office, imaging center, lab, or behavioral health team faster.
| Need or department | Phone or link | Use it for |
|---|---|---|
| Main hospital | 801-408-1100 | Hospital operator, general routing, departments, visitors, patient unit questions, and directions. |
| Life-threatening emergency | 911 | Immediate emergency response for serious symptoms or injury. |
| LDS Hospital Emergency Services | 801-408-1181 | Emergency department contact shown on the LDS Hospital medical-services page. |
| Behavioral Health department | 801-408-1038 | Behavioral health department questions and routing. |
| Behavioral Health Access Center | 801-408-8330 | Mental health crisis care, immediate stabilization support, withdrawal-management routing, and after-hours ER instructions. |
| Imaging | 801-408-1100 | LDS Hospital imaging questions, appointment rescheduling, and imaging-result routing. |
| Mammogram scheduling | 801-906-2700, Option 1 | Mammography scheduling and breast-screening appointment questions. |
| Lab services | 801-408-1152 | Lab draw, provider order, result timing, and test-prep questions. |
| Cancer Center | 801-408-4711 | Intermountain Cancer Center at LDS Hospital questions. |
| Endoscopy | 801-408-1057 | Endoscopy department scheduling, prep, arrival, and discharge-driver questions. |
| Medical records — Utah/Idaho | 385-533-0440 | Record copies, release-of-information questions, third-party requests, and amendment guidance. |
| Billing and financial assistance — Utah/Idaho | 866-415-6556 | Bill questions, payment help, financial assistance, discounts, and payment-plan guidance. |
| MyChart support | 855-274-2517 | Intermountain Health app / MyChart login, setup, and access help. |
LDS Hospital Emergency Services and urgent arrival guidance
Intermountain lists LDS Hospital emergency services as 24/7. Emergency care is for symptoms that cannot safely wait for clinic or virtual-care scheduling.
Call 911 immediately
Call 911 for chest pain, stroke symptoms, severe breathing trouble, major injury, severe bleeding, poisoning, seizure emergency, severe allergic reaction, loss of consciousness, or any serious emergency.
ER phone listed
LDS Hospital Emergency Services is listed with phone 801-408-1181. Use 911 for emergencies that need immediate response.
What to bring
Bring photo ID, insurance card, medication list, allergy list, recent discharge papers, advance directive, and emergency contact if it is safe to gather them.
Before discharge
Ask for diagnosis, test results, medicine instructions, return precautions, work note, follow-up appointment, and how to access records in MyChart.
Mental health crisis care and Behavioral Health Access Center at LDS Hospital
Intermountain lists LDS Hospital behavioral health services for crisis stabilization, addiction treatment, psychiatric inpatient care, withdrawal management, and mental health crisis care.
| Behavioral health need | Official route | What to know |
|---|---|---|
| Mental health crisis care | Behavioral Health Access Center | Intermountain describes the Access Center as an alternative to the emergency room for crisis mental health care with experts who help stabilize and provide immediate support. |
| Access Center location | 324 9th Ave, Salt Lake City, UT 84103 | Use the 9th Avenue location for Access Center routing and call 801-408-8330 to verify current access instructions. |
| After-hours mental health emergency | Emergency Department in Building 1 | Intermountain’s LDS page states that after hours, mental health emergencies should enter through the Emergency Department. |
| Withdrawal management | LDS Hospital behavioral health | The behavioral health page describes hospital-based withdrawal management, often called detox, using medical expertise and compassionate support. |
| Inpatient behavioral health | LDS Hospital inpatient unit | The page describes inpatient behavioral health units as safe, therapeutic spaces for mental health emergencies. |
| Immediate risk of self-harm or harm to others | Call 911 or 988 as appropriate | For imminent danger, call 911. For suicidal crisis or emotional distress in the U.S., call or text 988 for the Suicide & Crisis Lifeline. |
Medical services and departments at Intermountain LDS Hospital
LDS Hospital is described as a full-service hospital with wellness, diagnostic, treatment, emergency, behavioral health, cancer, imaging, lab, and specialty services.
| Service area | What Intermountain lists | Patient tip |
|---|---|---|
| Emergency care | 24/7 emergency services at LDS Hospital. | Use 911 for life-threatening symptoms. Ask for discharge instructions and follow-up before leaving. |
| Behavioral health | Addiction treatment, crisis stabilization, mental health crisis care, psychiatric inpatient care, and withdrawal management. | Use the Behavioral Health Access Center for crisis support and verify after-hours entry through the ER. |
| Oncology and cancer care | Intermountain Cancer Center at LDS Hospital and oncology care. | Ask about referrals, treatment schedule, records, imaging, lab timing, and insurance authorization. |
| Imaging and radiology | Imaging and radiology services, mammography scheduling, and imaging results through the patient portal. | Ask about test prep, contrast, allergies, implants, pacemakers, claustrophobia, and rescheduling. |
| Lab services | LDS Hospital Lab Services with results integrated into the medical record. | Confirm order, fasting, specimen instructions, and whether results appear in MyChart. |
| Endoscopy | Endoscopy department phone 801-408-1057. | Ask about fasting, medication holds, arrival time, sedation, driver requirement, and pathology results. |
| Hyperbaric medicine | Hyperbaric medicine department phone 801-408-3623. | Confirm referral, wound-care plan, treatment frequency, and insurance authorization. |
| Lymphedema and infusion therapy | Lymphedema clinic and infusion-related services are listed through LDS Hospital service pages. | Ask whether your visit is in the hospital, clinic, Loveland Clinic, or another building. |
Appointments, provider search, orders, referrals, and check-in preparation
Hospital care, imaging, lab work, cancer services, behavioral health, endoscopy, infusion therapy, and specialty visits may use different scheduling routes.
Imaging, radiology, mammograms, lab services, and result access
Intermountain lists imaging and lab services at LDS Hospital. Prepare before arrival because diagnostic tests often need orders, prep, and insurance authorization.
Visitor hours, masking, illness guidance, and unit restrictions
LDS Hospital’s location page lists visiting hours from 9 a.m. to 9 p.m. Intermountain visitor guidance also says care teams may set stricter rules based on patient needs, room size, unit requirements, and vulnerable patients.
| Visitor topic | What to know | Practical step |
|---|---|---|
| LDS Hospital visiting hours | The LDS Hospital location page lists visiting hours from 9 a.m. to 9 p.m. | Call the unit before visiting because patient condition, procedure timing, or unit rules can change access. |
| General Intermountain visitor guidance | Intermountain says maximum visitors at bedside are determined by the care team and some units may be more restrictive. | Ask the nurse, unit clerk, or operator for the current unit-specific rule. |
| Masking and illness | Intermountain says masks are optional in many facilities, but sick visitors should not visit unless seeking care themselves. | Avoid visiting if you are ill, and follow masking or hand-hygiene instructions in vulnerable units. |
| Emergency Department visitors | Emergency Department visitation may be limited because of facility resources and patient treatments. | Bring only necessary visitors when possible so care teams can work safely. |
| ICU / critical care | Intermountain visitor guidance may apply stricter timing, age, masking, and vulnerable-patient precautions in critical-care areas. | Call the unit and ask whether children, masks, visitor count, or after-hours access are restricted. |
| Behavioral health | Behavioral health visitation can vary by location and patient safety needs. | Check directly with the behavioral health unit before visiting or bringing personal items. |
Gift shop, classes, volunteers, and patient support amenities
LDS Hospital’s official pages include helpful patient and visitor support details, including gift shop, classes, volunteer opportunities, and care comments.
Gift shop
Intermountain’s LDS Hospital About page says the LDS Hospital Gift Shop is located in the main lobby and is open Monday-Friday from 10 a.m. to 5 p.m. It lists phone 801-408-1125.
Classes at LDS Hospital
The LDS Hospital page links to classes covering health, wellness, pregnancy, childbirth, and support topics. Check the official class page for current schedules.
Volunteer support
LDS Hospital describes volunteer opportunities at the information desk, gift shop, flower/mail delivery, ICU waiting room, ER, surgery waiting room, nursing floors, and other areas.
Care comments
Intermountain’s contact page includes links to share a compliment or concern. For immediate in-hospital concerns, ask for the nurse, charge nurse, department manager, or house supervisor.
Parking, entrances, Behavioral Health Access Center, and map
Use the official LDS Hospital campus map before driving because emergency, behavioral health, imaging, lab, and clinic visits may use different entrances or buildings.
LDS Hospital main campus
Intermountain Health LDS Hospital
8th Ave & C St
Salt Lake City, UT
Main: 801-408-1100
Behavioral Health Access Center
Behavioral Health Access Center – LDS Hospital
324 9th Ave
Salt Lake City, UT 84103
Phone: 801-408-8330
Medical records, MyChart, release requests, third-party requests, and amendments
Use MyChart for many electronic records and Intermountain’s medical-records process when you need formal copies, third-party release, legal/insurance records, or amendments.
| Record need | Best route | What to have ready |
|---|---|---|
| View records online | Intermountain Health app / MyChart | Portal login, date of service, patient identity, and correct Intermountain account. |
| Medical-record copies | 385-533-0440 | Patient name, date of birth, visit date, record type, photo ID, signed authorization if required, and delivery destination. |
| Third-party request | Intermountain third-party request portal | Legal, insurance, law-enforcement, agency, provider, or business request details plus proper authorization or valid legal process. |
| Billing records | Billing office or medical-records route depending on document | Account number, date of service, insurer, itemized-bill request, and whether you need billing records or clinical records. |
| Imaging records | Imaging/radiology or medical records | Exam date, exam type, report request, image transfer need, outside-provider recipient, and format needed. |
| Amendment request | Intermountain amendment process | Written request explaining the information you believe is wrong and the correction you request. |
| Privacy question | Intermountain Privacy Office | Question about access, disclosure, alternate contact, directory preference, family sharing, or complaint route. |
Billing, online payment, price estimates, standard charges, and financial assistance
Intermountain offers billing, price-estimate, insurance, and financial-assistance resources, but your final cost depends on your specific plan and services.
Insurance, network status, prior authorization, and out-of-pocket checks
Use Intermountain’s insurance page as a starting point, then call the number on your insurance card before scheduled non-emergency care.
| Insurance topic | What to ask | Why it matters |
|---|---|---|
| Facility network | “Is Intermountain LDS Hospital in network for my specific plan and service?” | Network status can vary by plan, product, employer group, service, and date. |
| Physician network | “Are the emergency physician, surgeon, anesthesiologist, radiologist, pathologist, specialist, or hospitalist in network?” | Physician bills can be separate from hospital facility bills. |
| Prior authorization | “Does this imaging test, procedure, admission, endoscopy, infusion, or specialty service require approval?” | Scheduled care may be denied or paid differently if authorization is missing. |
| Cost sharing | “What are my deductible, co-pay, coinsurance, and remaining out-of-pocket maximum?” | A standard charge does not show what your specific insurance plan will require you to pay. |
| Emergency services | “How does my plan process emergency services at LDS Hospital?” | Emergency services can have special billing protections and rules, but your insurer must explain claim handling. |
| Mental health or detox benefits | “What behavioral health, crisis stabilization, inpatient psychiatric, or withdrawal-management benefits apply?” | Behavioral health coverage can have plan-specific authorization, network, and benefit rules. |
Patient privacy, record rights, directory preference, and care concerns
Intermountain’s privacy notice explains patient rights related to medical and billing records, privacy, family sharing, directory preference, amendments, and privacy complaints.
| Privacy or rights issue | What to know | Practical step |
|---|---|---|
| Medical and billing records | Intermountain’s privacy notice says patients have the right to inspect and obtain a copy of medical or billing records, including electronic copies when maintained electronically, as provided by law. | Use MyChart or the medical-records request process and ask about cost, format, and timing. |
| Amendment request | Patients may request in writing that health information be amended if they think there is an error. | Ask medical records or the privacy office for the amendment form or written-request instructions. |
| Hospital directory | When admitted, patients may be asked whether they want to be in the hospital directory, which can affect whether callers or visitors can locate them. | Tell staff your preference during admission and update it if your situation changes. |
| Family and friend sharing | Patients can tell Intermountain what information may be shared with family members or friends involved in care or payment. | List authorized contacts and make preferences clear to the care team. |
| Privacy complaint | Intermountain lists the Privacy Office at 800-442-4845 and Privacy@imail.org for privacy concerns. | Document the date, concern, people involved, and requested follow-up. |
| Immediate care concern | Care concerns should be raised quickly while the patient is still receiving care. | Ask for the nurse, charge nurse, unit manager, department manager, house supervisor, or operator. |
Official source checklist for this LDS Hospital guide
Use these sources to verify final details because hospital services, phone numbers, visitor rules, insurance, records procedures, and billing routes can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Intermountain Health LDS Hospital | Main phone, address, open status, visiting hours, emergency care, mental health crisis care, patient portal, financial assistance, insurance, medical records, classes, and campus resources. | Use first for location-specific hospital information. |
| About LDS Hospital | Full-service hospital description, 262-bed facility, downtown Salt Lake City location context, Life Flight and TeleHealth Hospital integration, gift shop, leadership, history, and volunteering. | Use for facility background and patient-support context. |
| LDS Hospital Medical Services | Emergency, behavioral health, cancer center, cardiology, endoscopy, hyperbaric medicine, imaging, infectious disease, infusion therapy, lymphedema, lab services, and department phone numbers. | Use for department routing and service-specific phone checks. |
| LDS Hospital Emergency Department | Emergency department information, emergency services, what to expect, and Intermountain emergency-care guidance. | Use when it is safe to check online; call 911 for life-threatening emergencies. |
| LDS Hospital Behavioral Health | Behavioral health services, Access Center, crisis stabilization, withdrawal management, psychiatric inpatient care, Access Center address, phone, and after-hours ER instruction. | Use for mental health crisis care routing and behavioral health service questions. |
| LDS Hospital Imaging | Imaging and radiology services, imaging phone, mammogram scheduling, patient-portal result access, and imaging prep cautions. | Use before imaging, mammography, MRI, CT, ultrasound, or radiology visits. |
| Contact Intermountain Health | MyChart support, Utah/Idaho billing support, Utah/Idaho medical-records phone, corporate office, care comments, and patient tools. | Use for general Intermountain support routing. |
| Visitor and Masking Guidelines | General hospital visitation rules, bedside visitor discretion, masking guidance, illness guidance, emergency department visitor limits, critical care rules, and behavioral health visitor caveats. | Use before visiting, then confirm with the unit. |
| Medical Records Requests | Medical-record request options, third-party request portal, and amendment guidance. | Use for formal records, third-party requests, imaging records, billing records, or corrections. |
| Billing | Online bill pay, insurance-billing FAQs, separate hospital and physician billing, and patient account routing. | Use before paying or disputing a bill. |
| Hospital Price Estimates | Hospital standard charge limitations, out-of-pocket estimate caution, and no-surprise billing / good-faith-estimate resources. | Use before scheduled non-emergency care. |
| Financial Assistance | Financial assistance availability, uninsured-patient discounts, and assistance program routing. | Use when bills are unaffordable or payment-plan help is needed. |
| Insurance | Insurance billing guidance and patient responsibility for updated insurance information. | Use before scheduled care, then call your insurer to confirm plan-specific coverage. |
| Notice of Privacy Practices | Patient rights to medical and billing records, privacy, amendment requests, directory preference, family sharing, privacy office contact, and complaint rights. | Use for privacy, records, family-contact, amendment, or complaint questions. |
Intermountain Health LDS Hospital FAQs
These questions focus on address, phone, emergency care, mental health crisis care, visitor hours, MyChart, medical records, billing, insurance, imaging, lab services, and patient support.