Duke Health Lake Norman Hospital: Contact & Patient Info

by
Hospital Guide · Mooresville NC · Lake Norman Area

Duke Health Lake Norman Hospital contact, emergency room, patient access, visitor hours, parking, records, and billing guide

Duke Health Lake Norman Hospital is a 123-bed acute-care hospital at 171 Fairview Rd, Mooresville, NC 28117-9500. The main general information number is 704-660-4000.

Use this guide before you call, visit, schedule imaging, go to the emergency room, request records, use the patient portal, check visitor hours, or handle a bill. It is written for patients and families in Mooresville, Iredell County, and the greater Lake Norman area.

Call 704-660-4000 Official Hospital Page Emergency Room Info Map & Parking
Medical emergency: If symptoms may be life-threatening, call 911 or go to the nearest emergency room. Duke Health states its website contact form cannot answer emergencies or provide medical advice through the form.
Main address 171 Fairview Rd

Mooresville, NC 28117-9500.

General information 704-660-4000

Use for hospital, patient stay, department, and general facility questions.

Emergency care 24 hours daily

The emergency room provides care 24 hours a day, 7 days a week.

Visitor hours 8:00 am–9:00 pm

Visitor rules can change by unit, patient condition, or safety policy.

Parking Free visitor parking

Visitor parking is near the main entrance and east entrance area.

Former name Lake Norman Regional

Duke Health acquired the former Lake Norman Regional Medical Center in 2025.

Start here: what do you need from Duke Health Lake Norman Hospital?

Choose the right path before calling so you reach the correct department faster.

Your need Best first step What to have ready
Life-threatening emergency Call 911 or go to the emergency room. Symptoms, medications, allergies, medical history, ID, and insurance card if available.
Hospital general question Call 704-660-4000. Patient name, date of birth if calling about a stay, department, room number if known, and question.
Outpatient test or scheduled procedure Use the patient entrance and check in at the outpatient waiting area. Order, arrival time, ID, insurance, medication list, and any pre-test instructions.
After 5 pm, before 7 am, weekend, inpatient, or emergency admission Enter through the emergency department and register at the ER desk. Admission instructions, physician name, ID, insurance, emergency contact, and current medications.
Imaging appointment Call Imaging Appointments at 704-660-2650. Imaging order, insurance details, authorization status, body part/test type, and preferred date.
Patient portal or test results Use My Duke Health for newer Duke Health Lake Norman provider visits and older portals when applicable. Account login, activation code if new, visit date, provider, and test type.
Medical records Submit a written authorization request through Duke Health medical records instructions. Patient identifiers, date range, facility, recipient, delivery method, and signature.
Bill or financial assistance Use My Duke Health billing or call Duke billing customer service. Statement, account number, date of service, insurance EOB, and household financial information if applying for help.
Best call script: “I’m calling about Duke Health Lake Norman Hospital in Mooresville. My question is about emergency care, admission, imaging, billing, portal access, records, or visiting. Which department should I speak with?”

Duke Health Lake Norman Hospital contact directory

Use the correct contact point for general hospital questions, imaging, portal help, billing, and experience feedback.

Contact need Phone or route Use it for
General hospital information 704-660-4000 Facility questions, patient stay questions, department routing, visiting, and general hospital information.
Emergency Call 911 for life-threatening emergencies Chest pain, stroke symptoms, severe bleeding, trouble breathing, major trauma, loss of consciousness, poisoning, or other urgent danger.
Imaging appointments 704-660-2650 Outpatient imaging scheduling at the first-floor imaging location.
Imaging office 704-660-4915 Imaging office questions, test preparation, order status, and department routing.
Imaging fax 704-660-8900 Provider order faxing and imaging paperwork when requested by the department.
Duke billing customer service 800-782-6945 Billing questions, statement review, insurance posting, payment history, and financial assistance direction.
My Duke Health technical support 919-887-9302 or 919-752-4977 Portal login problems, activation, account access, and technical support.
Patient experience feedback 704-660-4000 Compliments, concerns, complaints, and experience feedback for Duke Health Lake Norman Hospital.
Do not send protected health information through a general web form. For care-specific questions, use your physician’s office or the secure patient portal when available.

Emergency room information

Duke Health Lake Norman Hospital Emergency Room provides emergency care 24 hours a day, 7 days a week.

Go to the ER or call 911

Call 911 for life-threatening symptoms. Do not wait for an online response, portal message, contact form reply, or routine appointment if the situation could be dangerous.

Emergency care team

The ER page describes a team of registered nurses, board-certified emergency medicine doctors, emergency medicine nurse practitioners, physician assistants, and technicians.

Reserve your spot

The official ER page links to an online reserve option. Use it only when appropriate; severe or life-threatening symptoms should be handled through 911 or immediate ER arrival.

Parking and access

The ER page lists free, convenient parking. If you are being admitted after 5:00 pm, before 7:00 am, or on a weekend, Duke’s admissions page directs patients to the emergency department entrance.

Symptom or situation Recommended action Why it matters
Chest pain, stroke signs, trouble breathing, severe bleeding, major trauma, seizure, or loss of consciousness Call 911. Emergency responders can start care and transport safely.
Possible heart attack or stroke but patient wants to drive Call 911 instead of self-driving. Symptoms can worsen during travel, and EMS can alert the hospital.
Non-life-threatening urgent issue Check the official ER page or call the hospital if you are unsure. The ER is open, but urgent care, primary care, or specialty care may be appropriate for some conditions.
Poisoning or medication overdose Call 911 or Poison Control at 800-222-1222. Fast guidance can prevent worsening injury.

Admissions, outpatient tests, and where to enter

Duke’s admissions guidance separates outpatient procedure/test arrival from inpatient, emergency, after-hours, and weekend arrival.

Outpatient procedure or diagnostic test
Enter through the patient entrance, proceed to the outpatient waiting area, and sign in. Parking is located close to the entrance or in the east entrance parking area.
Inpatient admission
Use the admission instructions from your physician or hospital team. If the admission is after 5:00 pm, before 7:00 am, or on Saturday or Sunday, Duke directs patients to enter through the emergency department.
Emergency admission
All emergency admissions should report directly to the emergency department for immediate attention.
Confidentiality
During admission, staff ask questions needed to compile the medical record. Duke’s admissions page states this information is confidential.
Consent
Patients or the nearest relative may need to sign informed consent for treatment or surgery. A parent or legal guardian signs consent for a minor.
Confirm your arrival route. Before a scheduled procedure or test, check whether you should use the patient entrance, outpatient waiting area, emergency department entrance, or a specific department.
Bring the basics. Carry photo ID, insurance card, medication list, allergies, physician order, referral or authorization if needed, and emergency contact details.
Follow test instructions. Some imaging, surgery, lab, or procedure visits require fasting, medication changes, arrival time, or a responsible adult driver.
Ask before bringing valuables. Leave unnecessary valuables at home when possible, especially for procedures, admissions, or emergency care.

Services and specialties at Duke Health Lake Norman Hospital

The official Duke Health page lists a broad mix of emergency, inpatient, outpatient, surgical, diagnostic, and specialty services.

Service area What the official pages indicate Patient tip
Emergency Services Emergency care for cuts, broken bones, heart attack, stroke, and life-threatening conditions. Call 911 for life-threatening symptoms; use the ER page for parking, access, interpreter services, and Wi-Fi details.
Cardiology Heart care focused on the heart and circulatory system, including cardiac services and heart-health support. Verify referral and insurance requirements before a scheduled cardiology visit.
Maternity and women’s health Duke lists maternity care and women’s health among hospital specialties. Confirm visitor rules, labor and delivery entrance, preregistration, and after-hours arrival instructions before the due date.
Neurology and stroke care Neurologic care includes conditions affecting the brain, spine, nervous system, and stroke services. Stroke symptoms need immediate 911 response.
Orthopaedics and surgery Duke lists orthopaedics, general surgery, surgical specialties, and minimally invasive or robotic-assisted surgical options. Ask about pre-op instructions, arrival time, anesthesia restrictions, and whether someone must drive you home.
Bariatric weight loss services The hospital’s specialty page describes bariatric support for patients when traditional options have not worked. Check program requirements, insurance coverage, nutrition visits, and required clearances.
Rehabilitation and wound care Duke lists rehabilitation and wound care among service lines. Ask whether your visit is hospital-based, outpatient, or physician-office billed.
Primary care The hospital page links to scheduling for new patient appointments, return visits, sick visits, and physicals with primary care, family medicine, or internal medicine providers. Use Duke scheduling tools or call the provider office if online scheduling is unavailable.
Insurance reminder: Before scheduled specialty care, ask your insurance company whether the specific Duke Health Lake Norman provider, facility, hospital-based department, or outpatient location is in network.

Duke Health Lake Norman Hospital Imaging

The official imaging page lists the imaging location on the first floor at 171 Fairview Rd in Mooresville.

Imaging location First floor

171 Fairview Rd, Mooresville, NC 28117-9500.

Appointments 704-660-2650

Use for imaging appointment scheduling.

Office 704-660-4915

Use for imaging department questions.

Typical imaging hours Mon–Fri 7:30 am–5:00 pm

The official imaging page lists Saturday and Sunday as closed.

Imaging service Listed by Duke Health Before you arrive
CT scans Yes Ask about contrast, kidney labs, fasting, and arrival time.
MRI Yes Ask about implants, pacemakers, metal, claustrophobia, and insurance authorization.
Ultrasound Yes Ask whether you need a full bladder, fasting, or special preparation.
X-ray Yes Confirm whether walk-in X-ray is available or if scheduling is required.
Nuclear medicine Yes Ask about test length, injection timing, medication restrictions, and authorization.
Interventional radiology Yes Ask about driver requirements, blood thinners, fasting, sedation, and recovery time.
Cardiac catheterization Yes Follow your cardiology and pre-procedure instructions closely.
Hospital-based department billing: The official imaging page states Duke Health Lake Norman Hospital Imaging is a hospital outpatient department and may have additional facility charges. Confirm your deductible, coinsurance, copay, and network status with your insurance company before scheduled care.

Patient portals, My Duke Health, MyHealthHome, and AthenaHealth

Duke Health Lake Norman Hospital has been transitioning records and portal access after the 2025 Duke Health acquisition.

My Duke Health
For Duke Health Lake Norman provider visits from October 18, 2025 forward, Duke says visits will be available in My Duke Health.
MyHealthHome
Duke’s billing and insurance page says MyHealthHome offers access to personal health information and that existing records remain intact during the transition period.
AthenaHealth
Some Duke Health Lake Norman providers and locations have used AthenaHealth for balances, refills, test results, secure messages, and appointment requests.
Portal support
For My Duke Health technical support, Duke lists 919-887-9302 and 919-752-4977.
Medical advice
Use secure patient messaging for your Duke Health doctor when available. Do not use public contact forms for medical advice or personal health information.
Portal task Where to start Helpful detail
View test results My Duke Health, MyHealthHome, or AthenaHealth depending on visit date and provider Check the visit date and provider name before assuming the result is in one portal.
Request medication refill AthenaHealth or My Duke Health when linked to the provider Refills may require provider approval and may not be handled by the hospital main number.
Pay self-pay balance My Duke Health billing tools or the older portal if the balance remains there Use your statement and account number to avoid paying the wrong balance.
Send secure message Portal account for a Duke Health provider you have seen Do not use secure messages for emergencies.

Medical records, test results, birth certificates, and privacy

Medical records usually require written authorization. A portal view is useful, but it may not replace an official records request.

Start with the portal for quick viewing. Use My Duke Health, MyHealthHome, or AthenaHealth depending on the visit date and provider.
Use written authorization for official record release. Duke Health states medical record requests must be made in writing using the Duke Health authorization form route.
Be specific about the records. Request a date range, facility, provider, test type, discharge summary, operative report, imaging report, lab result, billing itemization, or full chart.
For images, ask about image transfer. Imaging records can involve reports and actual image files. Ask whether your new provider needs electronic image transfer, CD, or report only.
Birth and death certificates are not issued by Duke Health. Duke’s FAQ directs birth and death certificate requests to North Carolina Vital Records.
Record need Best route Important note
Lab results or radiology report Patient portal or medical records request Portal access may depend on visit date and the Duke Lake Norman record transition.
Full hospital chart Duke Health medical records authorization Include date range, hospital name, and delivery recipient.
Records for specialist Written authorization or provider-to-provider release route Ask whether images, reports, or both are needed.
Billing itemization Duke billing customer service Have your statement, account number, date of service, and insurance EOB ready.
Birth or death certificate North Carolina Vital Records Duke Health does not provide copies of birth or death certificates.
Privacy rule: Do not send Social Security numbers, full medical history, diagnosis details, images, medication lists, or insurance documents through a public contact form unless the official site specifically tells you to use that secure channel.

Billing, insurance, financial assistance, and hospital-based charges

Billing depends on the date of service, provider, facility, insurance network, deductible, coinsurance, copay, and whether the service is hospital-based.

Billing question Best action Why it helps
Is Duke Health Lake Norman in my network? Call your insurance company before scheduled care. Network status can differ by provider, facility, plan, and hospital-based department.
Why did imaging or outpatient care cost more than expected? Ask whether the location is billed as a hospital outpatient department. Duke’s imaging page warns that hospital-based clinics may include additional facility charges.
How do I pay online? Use My Duke Health billing tools when the bill is available there. Duke says My Duke Health can be used to pay bills, view payment history, and see billing statements.
Who can answer billing questions? Call Duke billing customer service at 800-782-6945. Billing support can review statements, payments, insurance posting, and balance questions.
What if I cannot pay the bill? Ask Duke customer service about payment plans and financial assistance. Duke says financial care counselors may help with applications and available assistance programs.
What should I compare with my bill? Compare your Duke statement with your insurance Explanation of Benefits. The EOB shows allowed amount, insurance payment, deductible, coinsurance, copay, and patient responsibility.
Billing call script: “I’m calling about a Duke Health Lake Norman Hospital statement. My date of service is ____. My account number is ____. Please explain facility charges, insurance posting, remaining balance, payment options, and financial assistance if available.”

Visitor information, patient stay planning, and hospital rules

Duke Health Lake Norman visitor hours are listed as 8:00 am to 9:00 pm daily, but unit-specific rules can still apply.

Confirm before traveling

Call the hospital before a long drive if the patient is in ICU, emergency care, surgery recovery, maternity, isolation, or a restricted unit.

Bring less, not more

Bring ID, phone charger, eyeglasses, hearing aids, a medication list, and comfort items. Avoid valuables unless necessary.

Respect safety policies

Duke pages remind visitors that aggressive behavior is not tolerated. Security, infection control, and unit rules may change access.

Ask about patient contact

If you are trying to reach an admitted patient, call general information and ask about allowed contact options for that patient’s unit.

Visitor rule caution: Posted hours are a starting point. Final access may depend on patient preference, clinical condition, infection-control rules, unit policy, age restrictions, and safety concerns.

Location, parking, directions, and map

The hospital is located in Mooresville, North Carolina, near I-77 exit 33. Duke lists free visitor parking near the entrance and east entrance parking area.

Duke Health Lake Norman Hospital

171 Fairview Rd
Mooresville, NC 28117-9500
General Information: 704-660-4000

Use for main hospital, emergency room, admissions, visitor parking, and hospital-based services.

Arrival checklist

  • Emergency: Go directly to the emergency department or call 911 if symptoms are life-threatening.
  • Scheduled outpatient test: Use the patient entrance and outpatient waiting area unless your instructions say otherwise.
  • After-hours admission: Duke’s admissions page directs after-hours and weekend admissions to the emergency department.
  • Parking: Free visitor parking is available; allow extra time for check-in and wayfinding.
  • Public transportation: The ER and imaging pages reference Iredell County Area Transportation System, but state there is no bus stop within 0.5 miles.

Patient feedback, complaints, accessibility, and interpreter services

Use the right route for feedback, disability access, language help, billing complaints, and state-level concerns.

Need Route Important note
Compliment, concern, or complaint about experience Call Duke Health Lake Norman Hospital at 704-660-4000 or use Duke’s feedback page. Do not use a public feedback form for emergencies or protected health information.
Accessibility services Ask the department or front desk before or during your visit. Duke’s ER and imaging pages state free accessibility services are available for patients and visitors who need them.
Interpreter services Ask the hospital team for interpreter support. Duke pages state free interpreter services can be provided for patients who prefer a language other than English.
Billing complaint or financial concern Call Duke billing at 800-782-6945. Have the statement, account number, insurance EOB, and date of service ready.
State complaint route NC Division of Health Service Regulation complaint hotline. Duke’s feedback page lists 1-800-624-3004 within NC and 919-855-4500 for complaint intake.
Language access: If a patient or family member needs an interpreter, ask early. Do not rely on a child or untrained family member for complex consent, discharge, medication, or diagnosis conversations.

Related Duke Health and North Carolina hospital guides

Use these related pages when comparing Duke locations, referrals, transfers, specialty care, and hospital-based billing.

Duke University Hospital

Helpful if a patient is transferred to Durham for complex specialty care, advanced procedures, or tertiary-level services.

Duke Regional Hospital

Helpful for comparing Duke hospital services, emergency care, patient access, billing, and records routes.

Duke Raleigh Hospital

Useful for patients comparing Duke facilities outside the Lake Norman area.

North Carolina Hospital Guide

Use for broader North Carolina hospital contacts, emergency planning, records, billing, and visitor questions.

Official source checklist for this Duke Health Lake Norman Hospital guide

Use these official sources for final verification because hospital contacts, hours, portal rules, insurance participation, and access policies can change.

Official source What it verifies When to use it
Duke Health Lake Norman Hospital Hospital type, address, general information number, schedule links, specialties, and doctor search. Use first for current hospital overview and official Duke Health navigation.
About Duke Health Lake Norman Hospital History since 1926, 2025 Duke acquisition, former Lake Norman Regional Medical Center name, and community service area. Use for background and name-change context.
Contact Us General information number, physical address, mailing address, privacy warning, and emergency instruction. Use before calling or submitting a general inquiry.
Emergency Room 24/7 ER, emergency team description, ER address, parking, accessibility, interpreter services, Wi-Fi, and transportation notes. Use for ER planning and non-life-threatening ER information.
Admissions Outpatient waiting area route, emergency department entrance for after-hours/weekends, emergency admission route, confidentiality, and consent notes. Use before a planned test, procedure, or hospital admission.
Visitor Information Visitor hours and visitor guideline link. Use before visiting a patient.
Parking and Directions I-77 exit 33 access and free visitor parking near the entrance and east entrance parking area. Use before driving to the hospital.
Specialties Emergency, cardiology, maternity, neurology, orthopaedics, primary care, rehabilitation, stroke care, surgery, women’s health, wound care, and other service lines. Use to find the right hospital service line.
Hospital Imaging Imaging location, hours, phone numbers, imaging services, insurance reminder, hospital-based department billing note, parking, and transportation notes. Use before scheduling or arriving for imaging.
Billing and Insurance Patient portal transition notes, MyHealthHome, AthenaHealth, and My Duke Health guidance. Use for portal, billing, and post-transition access questions.
Duke Health FAQs Medical advice limits, medical records requests, birth/death certificate routing, My Duke Health support, appointments, billing, and financial assistance phone guidance. Use for general Duke Health support topics.
Compliments, Suggestions and Complaints Duke feedback routes, billing phone, appointment/medical question routing, Duke Health Lake Norman experience phone, and NC complaint hotline details. Use for feedback, complaints, and escalation resources.
Independent guide notice: This website is not Duke Health, Duke University Health System, Duke Health Lake Norman Hospital, North Carolina DHHS, an insurer, or a medical provider. Always use official hospital, physician, insurer, billing, records, and emergency sources for final decisions.

Duke Health Lake Norman Hospital FAQs

These questions focus on contact details, emergency care, admissions, visitor hours, parking, imaging, patient portals, records, billing, and feedback.

1. What is the address of Duke Health Lake Norman Hospital?
Duke Health Lake Norman Hospital is located at 171 Fairview Rd, Mooresville, NC 28117-9500.
2. What is Duke Health Lake Norman Hospital’s main phone number?
The main general information number is 704-660-4000. Use this number for hospital information, department routing, visiting questions, and general facility questions.
3. Is Duke Health Lake Norman Hospital’s emergency room open 24 hours?
Yes. Duke Health Lake Norman Hospital Emergency Room provides emergency care 24 hours a day, 7 days a week. For life-threatening symptoms, call 911.
4. What are the visitor hours at Duke Health Lake Norman Hospital?
Duke Health Lake Norman Hospital lists visiting hours from 8:00 am to 9:00 pm daily. Always review current visitor guidelines because rules can change by unit, patient condition, and safety policy.
5. Where should I enter for an outpatient procedure or diagnostic test?
Duke’s admissions guidance says patients coming for an outpatient surgical procedure or scheduled diagnostic test should enter through the patient entrance, proceed to the outpatient waiting area, and sign in.
6. Where should I enter for an inpatient or after-hours admission?
Duke’s admissions page says patients being admitted for an inpatient visit, coming after 5:00 pm and before 7:00 am, or coming on Saturday or Sunday should enter through the emergency department and register at the ER desk.
7. Is parking free at Duke Health Lake Norman Hospital?
Yes. Duke Health lists free visitor parking at Duke Health Lake Norman Hospital. Parking is conveniently located near the entrance or in the east entrance parking area.
8. How do I schedule imaging at Duke Health Lake Norman Hospital?
For Duke Health Lake Norman Hospital Imaging, call appointments at 704-660-2650. The imaging office is listed at 704-660-4915, and the fax number is 704-660-8900.
9. How do I access Duke Health Lake Norman Hospital patient portal records?
Duke’s billing and insurance page explains that MyHealthHome and AthenaHealth records remain available during the transition, while Duke Health Lake Norman provider visits from October 18, 2025 forward are available in My Duke Health.
10. How do I request medical records from Duke Health?
Duke Health states that medical records requests must be made in writing. Use the Duke Health medical records authorization process and include the patient, date range, facility, recipient, and specific records requested.