Devos Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Grand Rapids · Corewell Health

Devos Children’s Hospital pediatric care, contact numbers, ER access, specialties, MyChart, parking, billing, and family support

Devos Children’s Hospital is commonly searched as Helen DeVos Children’s Hospital. The official name is Corewell Health Grand Rapids Hospitals – Helen DeVos Children’s Hospital, located at 100 Michigan St. NE, Grand Rapids, MI 49503.

This guide helps parents and caregivers quickly find the main phone number, pediatric emergency route, appointment steps, pediatric specialties, MyChart access, visitor basics, medical records, parking, billing support, and the safest official links to use before a visit.

Call Main: 616-391-9000 Emergency: Call 911 Official Location Appointments
Emergency warning: If a child has trouble breathing, blue lips, seizure, major injury, severe allergic reaction, poisoning, heavy bleeding, loss of consciousness, or any life-threatening symptom, call 911 or go to the nearest emergency department. Do not use this guide as medical advice or as a delay in emergency care.
Official hospital name Helen DeVos Children’s Hospital

Part of Corewell Health Grand Rapids Hospitals.

Main address 100 Michigan St. NE

Grand Rapids, MI 49503.

Main phone 616-391-9000

Use for main hospital routing, location help, and general connection.

Hospital hours Open 24 hours

The main hospital location is listed as open 24 hours daily.

Pediatric ER 616-267-1090

Use the children’s emergency department number for location-specific ER contact when appropriate.

Care focus Children & teens

Pediatric hospital, pediatric emergency, specialty care, critical care, surgery, imaging, and family support.

About Devos Children’s Hospital in Grand Rapids

A practical overview for families searching for Helen DeVos Children’s Hospital, pediatric services, directions, and contact information.

Helen DeVos Children’s Hospital is a freestanding children’s hospital in Grand Rapids, Michigan. Corewell Health describes the hospital as a pediatric specialty destination with more than 350 pediatric specialists and subspecialists and care that reaches families through outreach locations and regional clinics.

Families usually search this hospital for one of five reasons: a child needs emergency care, a doctor referred them to a pediatric specialist, a surgery or imaging appointment is scheduled, they need MyChart or medical records, or they need parking, visitor, billing, and financial-help details before arriving.

Best first step: If it is not an emergency, use the official Corewell Health location page, Find a Doctor tool, MyChart, or the clinic-specific specialty page before driving in. If it is an emergency, call 911 or go to the closest emergency department.

Contact information and phone directory

Use the right number based on whether you need the main hospital, emergency department, imaging, appointment scheduling, financial help, patient relations, or child life support.

Need Phone or route Use it for
Main hospital 616-391-9000 Main routing, hospital location questions, department connection, and general help.
Pediatric emergency department 616-267-1090 Emergency department contact. Call 911 for life-threatening emergencies.
Imaging at Helen DeVos Children’s 616-267-2626 Pediatric imaging location questions, appointment check-in, parking route, and imaging-specific instructions.
Price estimate specialist 866-542-7909 Estimate questions before non-emergency services when insurance and service details are available.
Financial counselor 844-838-3115 Charity care, insurance, payment plans, Medicaid eligibility, and financial assistance options.
Patient relations 855-613-2262 Care experience concerns, compliments, complaints, communication issues, and feedback routing.
Child and Family Life virtual tour 616-267-1443 Child Life preparation, virtual tour questions, and support before surgery, testing, or a hospital stay.
Phone safety note: For symptoms, medication instructions, test results, and procedure preparation, contact your child’s care team or MyChart. For urgent danger, call 911. Do not send urgent medical questions through forms or non-emergency email.

Pediatric emergency, trauma, PICU, and NICU care

Helen DeVos Children’s Hospital provides pediatric emergency and critical care, but families should use 911 for life-threatening symptoms.

Situation What to do Why it matters
Life-threatening emergency Call 911 or go to the nearest emergency department. Emergency responders can begin care and choose the safest transport route.
Pediatric ER visit Use the children’s emergency department at 100 Michigan St. NE when appropriate. The pediatric ED is built for children and works with hospital specialists.
Severe injury or trauma Call 911 for major injuries, head trauma, severe bleeding, or unsafe transport. The hospital is listed by Corewell as a Level I pediatric trauma center.
Critical illness after ER evaluation The care team may route a child to PICU, PCICU, NICU, surgery, imaging, or another specialty unit. Children with serious conditions may need continuous monitoring and pediatric specialists.
Newborn intensive care Ask the neonatal team how NICU updates, visitation, feeding, discharge planning, and follow-up work. Corewell describes the NICU as Level IV, the highest designation for newborn intensive care.
Do not self-triage severe symptoms: If a child is very sleepy, hard to wake, breathing poorly, dehydrated, seriously injured, having seizures, or worsening quickly, call 911 or seek emergency care immediately.

How to schedule an appointment at Helen DeVos Children’s Hospital

Appointment steps depend on whether your child needs primary care, a pediatric specialist, imaging, surgery, follow-up care, or emergency care.

Start with the referral or specialty need. If a pediatrician referred your child, ask which specialty, doctor, location, diagnosis, records, insurance authorization, and urgency level are required.
Use Find a Doctor or the specialty page. Search Corewell Health providers by condition, specialty, or provider name. Open the specialty page to check pediatric clinic details.
Use MyChart when eligible. Corewell says MyChart users can schedule appointments, view test results, and more. Some specialty visits may still require phone scheduling or referral review.
Prepare documents before calling. Have the child’s full name, date of birth, insurance card, referring provider, diagnosis, records, imaging, medications, allergies, and preferred dates ready.
Ask about the exact location and floor. Helen DeVos Children’s Hospital, outpatient clinics, imaging, lab, and outreach specialty locations may use different check-in routes.
Complete MyChart pre-visit tasks. Use “Get ready” when available in MyChart to speed up check-in and complete required forms before the visit.
Scheduling script: “My child was referred to Helen DeVos Children’s Hospital for ____. The referring doctor is ____. We need to know the right specialty, appointment type, records needed, insurance authorization, location, parking, and whether MyChart pre-check-in is required.”

Pediatric specialties and services families commonly search

Corewell Health lists more than 70 pediatric services and programs. The right page depends on your child’s condition and referral.

Emergency, trauma, and critical care

Pediatric emergency department, Level I pediatric trauma care, PICU, NICU, PCICU, critical care transport, and support for severe illness or injury.

Cancer and blood disorders

Pediatric oncology, hematology, bone marrow transplant, cellular therapy, infusion support, genetics coordination, and child/family support services.

Heart, surgery, and anesthesia

Pediatric cardiology, heart surgery, cardiac intensive care, pediatric general surgery, thoracic surgery, anesthesia, and procedure preparation.

Brain, behavior, and development

Pediatric neurology, neurosurgery, developmental and behavioral pediatrics, behavioral health, rehabilitation, and complex-care coordination.

Digestive, feeding, and nutrition

Digestive health, feeding and swallowing support, nutrition services, health optimization, dietitian support, and therapy coordination.

Imaging and diagnostics

Pediatric radiology, X-ray, ultrasound, CT, MRI-related directions, nuclear medicine, lab coordination, and specialty diagnostic services.

Specialty access note: Some clinics require a referral, prior authorization, outside records, recent test results, or specialist review before scheduling. Always confirm requirements with the clinic or MyChart.

Before you visit: practical checklist for parents and caregivers

Small preparation steps can reduce stress at check-in, parking, registration, testing, and discharge.

Before you leave home Bring or confirm Why it helps
Confirm location Exact address, floor, clinic name, provider name, and arrival time. The children’s hospital and specialty clinics can have different check-in routes.
Bring identification Parent/guardian photo ID, insurance card, child’s legal name and date of birth. Registration and consent depend on correct identity and guardian information.
Bring medical information Medication list, allergies, diagnoses, vaccines, prior records, imaging CDs or portal access, and referral forms. Specialists need accurate history before ordering tests or changing treatment.
Prepare the child Comfort item, headphones, tablet, snacks if allowed, formula if allowed, and procedure instructions. Children often do better when families explain what will happen in simple, age-appropriate language.
Ask about food restrictions Surgery, sedation, imaging, lab, or procedure fasting instructions. Eating or drinking too close to sedation or surgery can delay or cancel a procedure.
Plan parking Parking ticket for validation when instructed. Some hospital services direct families to specific ramps and information desks.

MyChart, test results, pre-check-in, and parent access

MyChart is a key tool for appointment scheduling, visit preparation, results, messages, and care-team follow-up.

Schedule or manage visits
Use MyChart when the appointment type is available online. Some specialty appointments may still require phone scheduling or referral review.
Get ready before arrival
Corewell says eligible patients can use “Get ready” on the Visits page in MyChart up to 48 hours before an appointment.
View results
MyChart can show test results and visit information, but urgent result questions should be directed to the child’s care team.
Parent and teen access
Proxy access may change as children get older. Ask Corewell Health or the clinic what parent/guardian access is available for your child’s age and record type.
Emergency use
Do not use MyChart messaging for emergencies. Call 911 or use emergency care for urgent danger.

Medical records, imaging copies, school notes, and transfer requests

Hospital records are different from a MyChart summary. Ask for the exact record type if you need official copies.

Record needed Best route What to ask for
After-visit summary MyChart or clinic team Visit summary, discharge instructions, medication list, and follow-up plan.
Lab or test results MyChart or ordering provider Result release timing, abnormal result instructions, and who will call if follow-up is needed.
Complete hospital record Corewell Health medical records / health information management Full hospital record for dates of service, including notes, discharge summary, orders, and reports.
Imaging copy Imaging department or records route Radiology report, image disc, electronic image transfer, or specialist transfer instructions.
School, camp, sports, or daycare note Clinic or care team Return-to-school note, restriction note, medication authorization, or vaccine record.
Transfer to another hospital Care team and medical records Records, imaging, discharge summary, medication list, operative report, and referral documents.
Records request script: “My child was seen at Helen DeVos Children’s Hospital on ____. I need records for ____ dates of service. Please include the discharge summary, test results, imaging reports, medication list, and any records needed for the next specialist.”

Location, map, parking, and arrival tips

Plan extra time for downtown Grand Rapids parking, elevators, information desk check-in, and hospital wayfinding.

Corewell Health Grand Rapids Hospitals – Helen DeVos Children’s Hospital
100 Michigan St. NE
Grand Rapids, MI 49503
Main: 616-391-9000

For many children’s hospital services, families may be directed to nearby parking ramps and the hospital information desk. Confirm the correct ramp, entrance, floor, and validation instructions for your appointment.

Imaging parking example

Corewell’s pediatric imaging location guidance says to park in Ramp 3, bring the parking ticket, take the blue elevators to the 3rd floor, walk across the bridge to the children’s hospital lobby, and stop at the Information Desk for validation and a visitor sticker.

Arrival timing

For specialty visits, imaging, surgery, sedation, or new-patient visits, arrive early enough for parking, registration, consent, insurance review, and elevator or bridge walking time.

Visitor rules, bedside support, and infection-safety basics

Visitor rules can change because of respiratory illness, unit needs, patient condition, or safety guidance.

Visitor topic What families should know Best action
General visiting hours Corewell’s general visitor information lists 8 a.m. to 8 p.m. daily, but some units may have different rules. Ask the nursing staff for the exact unit policy.
Number of visitors Visitor limits can depend on unit, infection levels, child condition, and hospital policy. Call before bringing multiple visitors or siblings.
Children visiting Children may be allowed with an adult, but unit rules and patient safety come first. Ask whether siblings may visit and whether masks or screening are required.
Ill visitors Visitors who feel sick should stay home to protect children, families, and hospital staff. Use virtual visit options if in-person visiting is not safe.
Information desk Many visits require stopping at the information desk for a visitor sticker and directions. Bring identification and appointment details.
Policy-change note: Respiratory virus seasons and inpatient capacity can temporarily change visitor limits. Always verify current rules directly with the unit before a hospital stay.

Billing, insurance, and price estimates

Costs can vary by insurance network, deductible, procedure, provider, facility fee, imaging, lab work, anesthesia, and emergency status.

For non-emergency care, ask for an estimate before service. Corewell Health provides price estimate options through MyChart or guest shopping tools. Have insurance information ready.
Call a price estimate specialist when the service is specific. Use 866-542-7909 for estimate support when you know the planned service, location, provider, and insurance.
Verify network status. Ask both Corewell Health and your insurer whether the hospital, physician, anesthesiology, radiology, lab, and specialty provider are in-network.
Separate emergency care from scheduled care. Emergency care should not be delayed for price shopping. Use billing resources after the child is safe.
Keep every document. Save insurance authorization, estimate, bill, explanation of benefits, MyChart message, payment plan, and financial assistance application.
Cost warning: An online estimate is not a final bill. Emergency care, complications, additional imaging, labs, provider services, medication, anesthesia, or out-of-network issues can change the total.

Financial assistance, payment plans, and help with hospital bills

Corewell Health states that financial counselors can help review charity care, insurance plans, interest-free payment plans, Medicaid eligibility, and other coverage options.

Financial counselor
Call 844-838-3115 to discuss financial assistance, payment options, or coverage questions.
Financial assistance application
Use Corewell Health’s financial assistance page to access current application forms and eligibility information.
Payment plans
Corewell states that interest-free payment plans may be available and customized to outstanding balances.
Medicaid and other coverage
Ask whether your child may qualify for Medicaid, Children’s Special Health Care Services, or other coverage support.
Before collections
Contact billing early if you cannot pay the full balance. Keep records of calls, forms, approvals, and payment arrangements.

Child and family support services

Pediatric hospital visits can be stressful. Helen DeVos Children’s Hospital offers support services that help children and caregivers understand, cope, and stay connected.

Child and Family Life

Child Life specialists help children prepare for procedures, manage fear, understand medical experiences, and cope during hospital stays.

Virtual tour support

Corewell lists Child and Family Life virtual tour contact at 616-267-1443 and virtualchildlife2@helendevoschildrens.org.

Complex care coordination

Children with multiple specialists may receive help coordinating visits, treatment plans, communication, and care gaps.

Social work and community resources

Ask the care team about transportation, lodging, financial counseling, family needs, school coordination, and support programs.

Family support script: “My child is anxious about the hospital visit. Can Child Life help explain the procedure, offer preparation, or arrange a virtual tour before the appointment?”

Official source checklist for Devos Children’s Hospital

Use these official pages for final verification because hours, departments, visitor rules, costs, provider availability, and parking instructions can change.

Official source What it verifies When to use it
Helen DeVos Children’s Hospital location page Address, main phone, 24-hour listing, hospital services, and directions. Use first for location and main contact details.
Children’s hospital overview Hospital overview, pediatric specialists, outreach locations, and children’s hospital navigation. Use for broad pediatric care context and visit planning.
Pediatric specialties Pediatric specialty and program list. Use to choose the correct clinic or referral route.
Pediatric emergency and critical care Emergency department, trauma, PICU, NICU, PCICU, and critical care transport details. Use for emergency-care scope, not as a substitute for 911.
Children’s emergency location Pediatric emergency department phone, hours, and location-specific information. Use for the children’s ER location and phone number.
Appointment scheduling MyChart scheduling, phone scheduling, rescheduling, cancellation, and “Get ready” steps. Use before scheduled care.
Visitor information General visiting hours, visitor limits, children visiting, and visitor conduct basics. Use before inpatient visits or family bedside support.
Medical records Medical record access, amendments, and health information management route. Use when MyChart is not enough or official copies are needed.
Price estimates Price estimate options, MyChart estimate route, guest estimate route, and estimate specialist contact. Use before non-emergency care when cost planning is needed.
Financial assistance Financial counselor number, charity care, insurance help, interest-free payment plans, Medicaid eligibility, and assistance forms. Use when a bill, estimate, or payment plan needs review.
Independent guide notice: This website is not Corewell Health, Helen DeVos Children’s Hospital, an emergency service, an insurer, a billing office, or a medical provider. Always verify medical, appointment, billing, visitor, and records information with official Corewell Health sources.

Devos Children’s Hospital FAQs

Common questions families ask before visiting Helen DeVos Children’s Hospital in Grand Rapids.

1. What is the official name of Devos Children’s Hospital?
The official Corewell Health location name is Corewell Health Grand Rapids Hospitals – Helen DeVos Children’s Hospital. Many people search for it as Devos Children’s Hospital or Helen DeVos Children’s Hospital.
2. What is the address for Helen DeVos Children’s Hospital?
The main hospital address is 100 Michigan St. NE, Grand Rapids, MI 49503.
3. What is the main phone number for Helen DeVos Children’s Hospital?
The main hospital phone number is 616-391-9000. For life-threatening emergencies, call 911.
4. Is Helen DeVos Children’s Hospital open 24 hours?
Corewell Health lists the main Helen DeVos Children’s Hospital location as open 24 hours daily. Specialty clinics and outpatient departments may have separate hours.
5. Does Helen DeVos Children’s Hospital have a pediatric emergency department?
Yes. Corewell Health lists a children’s emergency location for Helen DeVos Children’s Hospital. The pediatric emergency department phone is 616-267-1090, but life-threatening emergencies should go through 911.
6. How do I schedule a pediatric specialist appointment?
Use Corewell Health Find a Doctor, the pediatric specialties page, MyChart, or the referring provider’s instructions. Some specialty appointments may require a referral, prior authorization, outside records, or clinic review.
7. Where should I park for Helen DeVos Children’s Hospital?
Parking instructions can vary by department. Corewell’s pediatric imaging guidance directs families to Ramp 3, to bring the parking ticket, take blue elevators to the 3rd floor, cross the bridge, and stop at the Information Desk for validation and a visitor sticker.
8. Can I use MyChart for Helen DeVos Children’s Hospital appointments and results?
Yes. Corewell Health says MyChart users can schedule appointments, view test results, and prepare for visits. Some pediatric proxy access and specialty scheduling rules may vary by child age and service type.
9. How do I get medical records from Helen DeVos Children’s Hospital?
Use MyChart for many visit summaries and results. For complete hospital records, imaging copies, amendments, or third-party records, use Corewell Health medical records and health information management guidance.
10. Does Corewell Health offer financial assistance for Helen DeVos Children’s Hospital bills?
Corewell Health offers financial assistance resources and financial counselors. Families can call 844-838-3115 to ask about charity care, insurance plans, interest-free payment plans, Medicaid eligibility, and other coverage options.