Children’s Hosp. of King’s: Pediatric Care & Info

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Pediatric Hospital Guide · Norfolk VA · Emergency Center

Children’s Hospital of The King’s Daughters pediatric care guide for emergency care, urgent care, appointments, specialists, parking, records, and billing

Children’s Hospital of The King’s Daughters, commonly called CHKD, is a children’s hospital and pediatric health system based in Norfolk, Virginia. The main hospital and emergency center are located at 601 Children’s Lane, Norfolk, VA 23507.

This guide helps parents and caregivers quickly decide when to call 911, when to use CHKD Emergency Center, when urgent care may be better, how to reach the hospital, how referrals work, where to park, and how to request medical records or billing help.

Call 911 for emergencies Main: 757-668-7000 Emergency Dept: 757-668-9247 Care decision guide
Emergency safety rule: Dial 911 for a life-threatening emergency, severe trouble breathing, unresponsiveness, serious trauma, seizure, severe allergic reaction, uncontrolled bleeding, or any situation where private-car transport may be unsafe. This guide is informational and does not replace medical advice from emergency services or your child’s clinician.
Hospital name Children’s Hospital of The King’s Daughters

Known locally as CHKD, serving children, teens, and young adults across Hampton Roads and nearby areas.

Main address 601 Children’s Lane

Norfolk, VA 23507, near the Eastern Virginia Medical Center campus.

Main phone 757-668-7000

Use for general hospital routing, operator help, and department transfers.

Emergency Department 757-668-9247

Use for emergency department contact questions when 911 is not the safer option.

Hospital type Pediatric hospital

CHKD describes the main hospital as Virginia’s only freestanding, full-service children’s hospital.

Emergency center Pediatric ER

CHKD’s Emergency Center is dedicated exclusively to children and teens.

Start here: emergency room, urgent care, primary care, or specialist?

Parents usually search CHKD because they need the right care route quickly. Use this table first, then confirm with CHKD or emergency services.

Situation Best starting point Why this route fits
Life-threatening emergency, unsafe transport, major trauma, severe breathing problem, unresponsiveness, seizure, or uncontrolled bleeding Call 911 or go to the nearest emergency room Emergency medical services can begin care during transport and route the child safely.
Possible serious pediatric emergency, severe infection, broken bone, burn, dehydration, head injury, severe asthma, bite, or eye injury CHKD Emergency Center or 911 if unstable CHKD’s Emergency Center is pediatric-focused and handles serious children’s emergencies.
Minor illness or injury, fever in older child, cough, sore throat, earache, rash, mild vomiting, sprain, or minor cut CHKD Pediatric Urgent Care or your pediatrician CHKD advises urgent care for less serious injuries and illnesses to avoid long ER waits.
Routine wellness visit, vaccines, school forms, medication refills, growth concerns, or follow-up care Primary care pediatrician Primary care is designed for ongoing health, prevention, and non-emergency follow-up.
Heart, neurology, surgery, diabetes, asthma, allergy, mental health, rehab, cancer, or other specialty concern CHKD specialty care or referral route Specialty visits may require records, referral details, insurance review, and scheduling.
Need records, billing help, parking info, visitor rules, or school/work note Medical Records, Billing, hospital operator, or patient resources Administrative needs should not be routed through the ER unless tied to an active emergency.
Do not wait for a website answer: If your child is getting worse, struggling to breathe, unusually sleepy, dehydrated, injured badly, or you feel something is seriously wrong, call 911 or seek emergency care immediately.

CHKD contact directory for parents and caregivers

Use the direct department when possible. For emergencies, CHKD’s contact page says to dial 911.

Need Phone or contact Use this for
Life-threatening emergency 911 Breathing emergency, severe injury, unconsciousness, seizure, uncontrolled bleeding, or unsafe transport.
Main hospital operator 757-668-7000 General hospital routing, patient location help, department transfer, and non-emergency questions.
Emergency Department 757-668-9247 Emergency Department contact questions when 911 is not required.
Admissions 757-668-7115 Hospital admission-related questions and inpatient routing.
Medical Records 757-668-7221 Requesting a copy of your child’s medical record and health information management questions.
Billing / Patient Financial Services 757-668-7105 Hospital bill, insurance balance, payment, statement, and patient financial service questions.
Financial Assistance 757-668-7141 Financial assistance and charity-care questions.
Healthline / physician referrals 757-668-7500 or 800-395-2453 Physician referral and class-registration routing.
Poison Control 800-222-1222 Possible poisoning, medication ingestion, chemical exposure, or toxin concern while also calling 911 if the child is unstable.
Transfer Center for clinicians 757-668-8000 or 844-480-8000 Urgent physician referral or transfer to trauma service, Emergency Department, NICU, PICU, or inpatient unit.
Call script: “My child is ____ years old. We are calling about ____. Symptoms started at ____. Temperature is ____. We are at ____ and can arrive in about ____. Should we call 911, come to CHKD Emergency Center, go to urgent care, or contact our pediatrician?”

CHKD Emergency Center: pediatric ER information

CHKD’s Emergency Center is built around children and teens. The sickest patients are seen first, so families with minor concerns may wait longer than they would at urgent care.

What CHKD treats in the ER

CHKD lists emergency care for issues such as allergic reactions, bites, breathing difficulty, broken bones, burns, dehydration, dental emergencies, eye injuries, head injuries, near drownings, severe infections, seizures, and trauma.

Level 1 Pediatric Trauma Center

CHKD says its Emergency Center is home to the first and only Level 1 Pediatric Trauma Center in Hampton Roads for trauma patients under age 15.

Child-sized equipment

CHKD describes emergency equipment sized for children from newborns to teens, plus pediatric-trained emergency specialists and support services.

ER vs urgent care

For less serious illness or injury, CHKD recommends pediatric urgent care instead of the emergency room when appropriate.

Go now / call 911 signs: Trouble breathing, blue lips, severe dehydration, seizure, head injury with concerning symptoms, serious burn, severe allergic reaction, severe infection signs, major trauma, uncontrolled bleeding, or a child who is difficult to wake.

CHKD pediatric urgent care: when it may be better than the ER

CHKD urgent care is for less severe but still time-sensitive pediatric needs. It does not replace emergency care for a child who may be seriously ill or unstable.

Care level Good fit Do not use for
Primary care pediatrician Well-child visits, vaccines, school forms, medication refills, chronic care, mild symptoms, and follow-up care. Emergencies, rapidly worsening symptoms, severe dehydration, major injury, or breathing distress.
CHKD Pediatric Urgent Care Cold and flu symptoms, earache, sore throat, rash, minor fever in children older than 2 months, vomiting, sprains, minor sports injuries, mild asthma symptoms, and simple lacerations. Unstable child, serious trauma, severe breathing difficulty, seizure, major burn, altered mental status, or severe allergic reaction.
CHKD Emergency Center Serious pediatric illness or injury, trauma, severe infection concern, dehydration, broken bone, significant head injury, serious breathing problem, or conditions requiring emergency department resources. Non-urgent paperwork, routine refills, school notes, and minor concerns that can safely wait for pediatrician or urgent care.
911 / nearest ER Life-threatening emergency or unsafe transport. Waiting to call a hospital phone number when immediate emergency response is needed.
Urgent care locations: CHKD lists pediatric urgent care centers in Chesapeake, Newport News, and Virginia Beach. Check the official urgent care page for current hours, wait times, and save-your-spot options.

Pediatric services, specialists, and hospital care at CHKD

CHKD is more than an emergency room. It is a pediatric health system with primary care, specialty care, surgery, rehabilitation, mental health, and hospital-based services.

Care area What it may include Best next step
Main hospital care NICU, PICU, inpatient medical and surgical care, rehabilitation, cancer care, transitional care, and other pediatric hospital services. Use main hospital routing, admissions, referral instructions, or your child’s hospital team.
Emergency care Pediatric emergency medicine, trauma care, radiology, lab testing, respiratory therapy, casting, stitches, observation beds, child life therapy, and specialist consultation. Use the Emergency Center for serious concerns or 911 for life-threatening emergencies.
Specialty care Asthma/allergy, diabetes, heart conditions, neurology, surgery, rehabilitation, mental health, and other pediatric specialties. Search “Our Care” or request a referral from your child’s clinician.
Surgical care Pediatric surgical specialties such as cardiac surgery, neurosurgery, orthopedic surgery, pediatric surgery, plastic/oral-maxillofacial surgery, and urology. Use surgical referral guidance and bring imaging, records, and prior operative notes if applicable.
Primary care Routine pediatric visits, sick visits, vaccines, preventive care, forms, and long-term child health management. Use CHKD pediatric practices or your existing pediatrician.
Mental health care Behavioral and mental health services for children and adolescents where available. For immediate danger, call 911 or a crisis line; for non-emergency needs, use referral and appointment routes.

Appointments, scheduling, and what to prepare

Use appointment scheduling for non-emergency visits. CHKD appointment pages warn that emergencies should go to 911 or the nearest emergency room.

Choose the right care type. Decide whether the child needs primary care, urgent care, emergency care, a specialist, a surgeon, lab/radiology, or follow-up care.
Call the correct practice or service. For specialty care, use the CHKD “Our Care” search or your referring provider’s instructions.
Gather records before scheduling. Have the child’s name, date of birth, insurance, referral, diagnosis, medications, allergies, prior tests, imaging, and recent visit notes ready.
Ask about wait time and location. Confirm the exact building, clinic name, floor, parking garage, arrival time, check-in process, and whether labs or imaging are needed before the visit.
Use MyCHKD for non-emergency management. If available, MyCHKD can help families view health information and communicate with provider offices.
Do not use scheduling for emergencies. If symptoms are severe, worsening, or potentially life-threatening, call 911 or seek emergency care.
Appointment call script: “My child needs an appointment for ____. The referring doctor is ____. We have records from ____. Insurance is ____. Is this the right CHKD clinic, and what should we bring?”

Referrals, transfers, and physician-to-physician help

Some CHKD services need a referral, while urgent transfers are handled through a separate clinician route.

Urgent referrals
For urgent referrals to CHKD’s trauma service, Emergency Department, NICU, PICU, or inpatient unit, the official referral page lists the Transfer Center at 757-668-8000 or 844-480-8000.
Information to prepare
Referring facility or provider name, contact information, current patient status, diagnosis, requested services, patient name, and date of birth.
Non-urgent consults
For physician-to-physician consults that do not involve transfer, transport, or urgent admission, CHKD lists DoctorsDirect at 757-668-9999 or 800-207-2022.
Parents and caregivers
Ask your child’s doctor whether CHKD needs a referral, records, imaging, insurance approval, or specialist review before scheduling.
Emergency exception
If the child is unstable or in immediate danger, call 911 rather than waiting on a routine referral process.

If your child is admitted to CHKD

Hospital admissions can feel overwhelming. Focus on safety, communication, records, and discharge planning from the beginning.

Ask who is leading care

Write down the attending physician, service team, nurse, social worker, case manager, and any consulting specialists.

Track medications and allergies

Keep an updated medication list, allergy list, pharmacy information, and any medication changes made during admission.

Use child life and support services

Ask about child life, social work, school support, chaplaincy, interpreter services, and family resources when needed.

Plan for discharge early

Before leaving, ask for diagnosis, medication changes, warning signs, follow-up appointments, school notes, therapy needs, and when to return.

Discharge checklist: Ask for written instructions, medication timing, activity limits, wound care, follow-up date, test results pending, records access, and the phone number to call if symptoms return.

CHKD parking, directions, campus detours, and map

The hospital campus can be busy. Check official parking and detour information before leaving, especially for same-day visits.

Parking or route What CHKD says Parent tip
Visitor garage Visitor parking is provided in a garage adjacent to CHKD, with the entrance on Olney Road facing Wagner Avenue. Allow extra time for walking, elevators, registration, stroller needs, and security check-in.
One car per patient CHKD has arranged free all-day parking for one car per patient per day with proper paperwork. Ask the unit, clinic, or front desk how to get the required paperwork or validation.
Additional parking Discount books and long-term discounted parking may be available through Edison Parking Corporation. Useful for long admissions, frequent therapy, NICU/PICU stays, oncology visits, or repeated specialty care.
Campus detour CHKD posted a 2026 Olney Road closure notice affecting Entrance 2 and directed visitors to Entrance 3 at Colley and Fairfax Avenues during the detour period. Check the current official location page before driving because construction dates and routes can change.

CHKD Main Hospital & Emergency Center

601 Children’s Lane
Norfolk, VA 23507
Main: 757-668-7000

Use official CHKD location and parking pages for current entrance, garage, and detour instructions.

Visitor parking area

CHKD visitor parking garage
Entrance on Olney Road facing Wagner Avenue
Norfolk, VA Medical Center area

For ER-level emergencies, do not delay care for parking questions. Use 911 when the child is unstable.

Medical records, MyCHKD, forms, and health information

Records are important for referrals, second opinions, school plans, therapy, imaging, specialists, and follow-up after an ER visit or hospital stay.

MyCHKD portal
MyCHKD offers secure online access to your child’s health information and tools to communicate more efficiently with CHKD provider offices.
Medical Records phone
CHKD lists Medical Records at 757-668-7221.
Health Information Management
CHKD says Health Information Management manages data and records generated from patient visits and keeps patient-specific information confidential under federal standards.
Records request methods
CHKD’s patient resources explain that parents and guardians can request a full legal copy of a child’s medical record online, by email, mail, or fax.
Before requesting
Have the child’s full name, date of birth, visit date, department, record type, recipient, authorization form, and parent/guardian authority ready.
Records request script: “I need a copy of my child’s records from CHKD for visit date ____. I need ER notes, discharge summary, labs, imaging reports, and specialist notes. What authorization form is required, and how long will it take?”

Billing, insurance, financial assistance, and price transparency

Hospital bills can include facility charges, physician charges, labs, imaging, medications, procedures, observation, admission, and outside provider components.

Billing need Best CHKD route What to ask
Hospital billing question Billing / Patient Financial Services: 757-668-7105 Ask about visit date, account number, itemized statement, insurance processing, payment plan, and balance due.
Financial assistance Financial Assistance: 757-668-7141 or CharityCare@CHKD.org Ask for eligibility requirements, application forms, required documents, deadlines, and whether the account is on hold during review.
Insurance estimate Insurance carrier plus CHKD billing or scheduling Ask whether CHKD, the emergency visit, physicians, imaging, labs, anesthesia, and specialists are in network.
ER bill after emergency visit Billing / Patient Financial Services Ask which charges are facility charges, which are physician charges, and whether separate statements may arrive.
Price transparency CHKD Price Transparency link in footer or billing office Ask whether the online estimate applies to the exact service, location, insurance plan, and child’s medical needs.
Billing caution: Do not delay emergency care because of insurance uncertainty. Stabilize the child first, then work with CHKD and your insurance carrier on billing, records, and financial assistance.

Visitor planning, interpreters, accessibility, and family support

Visitor rules may change based on unit, infection-control needs, patient condition, age, and hospital policy. Confirm before bringing extra visitors.

Interpreter line

CHKD lists a Patient Interpretation Line at 833-326-1153. Ask for interpreter help before or during the visit if language support is needed.

Patient relations

CHKD lists Patient Relations at 757-668-9744 for concerns, service feedback, or help navigating hospital issues.

Child life services

CHKD lists Child Life Services at 757-668-7327. Child life teams can help children cope with hospital experiences.

Social work

CHKD lists Medical Social Work at 757-668-7273. Ask about family support, discharge planning, transportation, school needs, or community resources.

Before visiting: Ask about visiting hours, caregiver badges, sibling rules, infection-control restrictions, overnight caregiver policy, masking, food rules, and unit-specific instructions.

Questions to ask before, during, or after a CHKD visit

These questions help families get clearer instructions and avoid confusion after leaving the hospital or clinic.

Visit type Questions to ask Why it matters
Emergency Center What diagnosis is suspected? What warning signs mean return immediately? What medicines changed? What follow-up is needed? ER visits can move quickly. Written instructions reduce missed follow-up and medication mistakes.
Urgent care Is this safe to manage at home? When should we go to the ER? Do we need a pediatrician follow-up? Urgent care treats many common problems but may escalate serious symptoms.
Specialty clinic What records are needed? What test comes next? Who calls with results? How do we reach the clinic if symptoms change? Specialty care often depends on follow-up testing and clear communication.
Hospital admission Who is the attending? What is the plan today? What must happen before discharge? What home care is needed? Daily updates help families understand progress and discharge timing.
Records or billing What is the account number? Which charges are pending? What records can I get through MyCHKD? Is an authorization form required? Administrative details are easier to solve with exact dates, account numbers, and record titles.

Official source checklist for Children’s Hospital of The King’s Daughters

Use official CHKD sources for final verification because phone numbers, parking, detours, care locations, patient resources, and visitor rules can change.

Official source What it verifies When to use it
CHKD Main Hospital & Emergency Center Hospital address, 266-bed teaching hospital description, pediatric hospital role, Emergency Center location, and campus detour notes. Use first for main hospital location and driving context.
Emergency Medicine Emergency Center purpose, pediatric ER conditions treated, Level 1 Pediatric Trauma Center information, and urgent care guidance for less serious issues. Use when deciding whether a child needs emergency care.
Pediatric Urgent Care Urgent care staffing, pediatric age range, urgent care locations, common conditions, X-ray/lab availability, and save-your-spot guidance. Use for less serious illness and injury when emergency care is not required.
Our Care Primary care, specialty care, surgery, emergency care, urgent care, lab/radiology, mental health, rehabilitation, programs, clinics, and centers. Use to locate the right pediatric specialty or clinic.
Contact Us 911 emergency instruction, main phone number, Emergency Department phone, Medical Records, Billing, Financial Assistance, Poison Control, Patient Relations, and department phone directory. Use for phone routing and department-specific contacts.
Parking Visitor garage location, Olney Road entrance, one-car-per-patient parking paperwork, additional parking, and discount parking details. Use before driving to the main hospital for a visit or admission.
Manage My Child’s Care MyCHKD portal, patient forms, medical-record request route, patient rights, and telehealth information. Use after visits or for non-emergency care management.
Business Standards and Services Health Information Management purpose, confidentiality standards, and Medical Records phone hours listed by CHKD. Use for record request and privacy questions.
Refer a Patient Transfer Center phone numbers, urgent referrals to trauma service, Emergency Department, NICU, PICU, inpatient units, and DoctorsDirect consult numbers. Use for clinician-to-clinician referrals and urgent transfers.
Independent guide notice: This website is not CHKD, an emergency department, a pediatrician, an ambulance service, an insurance provider, or a medical advice service. Always follow instructions from 911, CHKD, your child’s doctor, or the treating medical team.

Children’s Hospital of The King’s Daughters FAQs

These questions focus on CHKD’s main hospital, pediatric emergency care, urgent care, appointments, parking, records, billing, referrals, and parent planning.

1. Where is Children’s Hospital of The King’s Daughters located?
Children’s Hospital of The King’s Daughters is located at 601 Children’s Lane, Norfolk, VA 23507. The main hospital and Emergency Center are on the Norfolk medical center campus.
2. What is CHKD’s main phone number?
CHKD’s main phone number is 757-668-7000. Use it for general hospital routing and non-emergency department transfers. For a life-threatening emergency, dial 911.
3. Does CHKD have a pediatric emergency room?
Yes. CHKD’s Emergency Center is dedicated exclusively to children and teens. CHKD also describes it as home to the region’s only Level 1 Pediatric Trauma Center for trauma patients under age 15.
4. When should I take my child to CHKD Emergency Center?
Use emergency care for serious pediatric illness or injury, such as severe breathing trouble, dehydration, serious infection concern, broken bone, head injury, seizure, burn, serious bite, severe allergic reaction, eye injury, or trauma. Call 911 if the child is unstable.
5. When should I use CHKD Pediatric Urgent Care instead of the ER?
CHKD Pediatric Urgent Care may fit less serious concerns such as cold and flu symptoms, earaches, sore throat, rash, minor fever in children older than 2 months, vomiting, sprains, minor sports injuries, mild asthma symptoms, and simple cuts. Use the ER or 911 for serious symptoms.
6. What is the phone number for CHKD Emergency Department?
CHKD lists the Emergency Department phone as 757-668-9247. For immediate life-threatening emergencies, dial 911 rather than calling a department number.
7. How do I request my child’s CHKD medical records?
Use MyCHKD when available or contact CHKD Medical Records at 757-668-7221. Be ready with the child’s name, date of birth, visit date, record type, recipient, and parent or guardian authorization.
8. Where do visitors park at CHKD?
CHKD says visitor parking is provided in a garage adjacent to CHKD, with the entrance on Olney Road facing Wagner Avenue. CHKD also notes free all-day parking for one car per patient per day with proper paperwork.
9. Who do clinicians call for urgent CHKD referrals or transfer?
For urgent referrals to CHKD’s trauma service, Emergency Department, NICU, PICU, or inpatient unit, CHKD lists the Transfer Center at 757-668-8000 or 844-480-8000.
10. Who do I call for CHKD billing or financial assistance?
For billing and Patient Financial Services, CHKD lists 757-668-7105. For Financial Assistance, CHKD lists 757-668-7141 and the email CharityCare@CHKD.org.