Children’s Cancer Hospital Emergency Room & ER Info

by
MD Anderson Pediatric Cancer ER Guide · Houston TX

Children’s Cancer Hospital emergency room and ER information for urgent cancer symptoms, 911 emergencies, parking, contacts, and after-hours help

Children’s Cancer Hospital at UT MD Anderson is a pediatric cancer center in Houston. For emergency planning, families should understand the difference between a life-threatening emergency, the Pediatric Acute Cancer Care Center, the Acute Cancer Care Center, and a scheduled clinic or urgent-symptom appointment.

If your child is in immediate danger, call 911 or go to the nearest hospital emergency center. If the concern is related to cancer diagnosis or treatment and your child is an established MD Anderson pediatric patient, call the care team or after-hours MD Anderson line for the safest next step.

Call 911 for life-threatening emergency Current pediatric patients: 713-792-5410 After hours: 713-792-2121 ER decision guide
Emergency safety rule: Call 911 for trouble breathing, unresponsiveness, severe trauma, uncontrolled bleeding, seizure, sudden confusion, blue lips, severe allergic reaction, chest pain, or any situation where travel by private car may be unsafe. This guide is informational and does not replace instructions from your child’s oncology team.
Hospital MD Anderson Children’s Cancer Hospital

Main Building, Floor 9, near Elevator F, Houston, Texas Medical Center.

Pediatric urgent cancer care Pediatric Acute Cancer Care Center

For pediatric hematology and oncology patients needing urgent cancer-related evaluation.

Open urgent care route 24 hours / 7 days

Pediatric Acute Cancer Care Center is described by MD Anderson as open around the clock.

Business hours phone 713-792-5410

Current Children’s Cancer Hospital patients should call the pediatric care center during business hours.

New patient phone 713-792-6610, option 1

Use for new pediatric patient appointment and access questions, not immediate emergencies.

Main campus 1515 Holcombe Blvd

UT MD Anderson Texas Medical Center campus, Houston, TX 77030.

Start here: should you call 911, use pediatric acute cancer care, or call the care team?

Families searching “Children’s Cancer Hospital ER” usually need a fast answer. Use this routing table first, then confirm with MD Anderson or emergency services when needed.

Situation Best action Why this route is safer
Life-threatening emergency, unsafe transport, severe breathing problem, collapse, severe trauma, seizure, or uncontrolled bleeding Call 911 or go to the nearest hospital emergency center Emergency medical services can stabilize the child during transport and route to the closest appropriate emergency department.
Established pediatric hematology/oncology patient with fever, chills, pain, nausea, vomiting, bleeding, dizziness, fainting, dehydration, or treatment-related concern Call the pediatric care team or after-hours MD Anderson line; follow directions to Pediatric Acute Cancer Care Center if advised The pediatric acute cancer route is designed for children, adolescents, and young adults receiving cancer-related care.
Current outpatient patient after hours with clinical concern Call 713-792-2121 for askUTMDAnderson clinical services The after-hours team can assess symptoms and recommend the next step when the regular care center is closed.
Non-emergency appointment, second opinion, referral, or new patient request Call 713-792-6610, option 1 or request an appointment online New patient intake is not the same as emergency treatment and usually requires records, insurance review, and scheduling.
Need regular records, scans, doctor notes, billing statement, or insurance question Use MyChart, Release of Information, Patient Billing, or the appropriate support office Administrative needs should not be routed through emergency or urgent care unless they are connected to an active medical crisis.
Do not wait for a website answer: If the child has cancer and has a fever, chills, sudden weakness, severe pain, confusion, uncontrolled vomiting, breathing symptoms, bleeding, or a central-line problem, call the care team or emergency services immediately.

Children’s Cancer Hospital emergency and contact numbers

Use the correct number based on whether you are facing a life-threatening emergency, urgent cancer symptom, appointment need, record request, or billing question.

Need Phone or route Use this for
Life-threatening emergency 911 Breathing emergency, collapse, severe trauma, uncontrolled bleeding, seizure, severe allergic reaction, or unsafe private transport.
Current Children’s Cancer Hospital patients 713-792-5410 Current pediatric patient care-team contact during business hours.
New pediatric patients 713-792-6610, option 1 New appointment, second opinion, and pediatric access questions.
Main switchboard / after-hours support 713-792-2121 or 800-889-2094 Switchboard assistance, patient room help, and after-hours askUTMDAnderson clinical routing for current outpatients.
General appointment line 877-632-6789 General MD Anderson appointment access and askMDAnderson help.
Medical records 713-792-6710 Release of information, doctor notes, lab results, records request, and authorization-form support.
Patient billing 713-792-2991 or 800-527-2318 Bill questions, patient statements, insurance balance questions, and payment support.
UT Police 713-792-2890 Campus safety, security, and police assistance on MD Anderson property.
Business hours note: MD Anderson lists Children’s Cancer Hospital business hours as 8 a.m. to 5 p.m., Monday through Friday. Emergency and urgent cancer care routing may be different from clinic business hours, so call the care team or emergency services when symptoms are urgent.

Pediatric Acute Cancer Care Center: what families should know

The Pediatric Acute Cancer Care Center is the key ER-style route families usually mean when searching for urgent care at Children’s Cancer Hospital.

Designed for
Pediatric hematology and oncology patients, including children, adolescents, and young adults who need urgent care related to cancer diagnosis or treatment.
Availability
MD Anderson describes the Pediatric Acute Cancer Care Center as open 24 hours a day, 7 days a week.
Common urgent reasons
Fever, chills, pain, nausea, vomiting, bleeding, dizziness, fainting, dehydration, central-line concerns, or other treatment-related symptoms.
Location clue
Children’s Cancer Hospital is in the Main Building, Floor 9, near Elevator F. Families may hear the pediatric hospital area called G9.
Before going
Call your care team when possible. If the emergency is life-threatening or travel is unsafe, call 911 first.
Parent call script: “My child is a current MD Anderson pediatric oncology patient. Diagnosis is ____. Current temperature is ____. Symptoms started at ____. Last chemotherapy or treatment was ____. We are concerned about ____. Should we come to Pediatric Acute Cancer Care Center, call 911, or go to the nearest emergency center?”

Acute Cancer Care Center vs Pediatric Acute Cancer Care Center

MD Anderson has cancer-focused acute care. Families should know which route applies to a pediatric patient before driving to campus.

Care route Best for Important location and safety note
Pediatric Acute Cancer Care Center Children, adolescents, and young adults followed by MD Anderson Pediatrics who need urgent cancer-related care. Associated with Children’s Cancer Hospital on Floor 9. Call the care team first when possible.
Acute Cancer Care Center Cancer patients needing immediate evaluation for cancer or treatment-related symptoms such as fever, chills, bleeding, dizziness, or fainting. Located on the Texas Medical Center campus. Drop-off is from Holcombe Boulevard at Entrance Marker 3 on Bates Street. Walk-in route is Main Building, Floor 2, near Elevator E toward Elevator PB.
Nearest hospital emergency center True emergency, unstable patient, unsafe travel, non-MD Anderson patient, or when the closest ER is needed immediately. MD Anderson’s Acute Cancer Care Center page says to call 911 or go to the nearest hospital emergency center in an emergency.
Urgent Symptom Clinic Medically stable adult MD Anderson patients with treatment-related symptoms by appointment. This is not a walk-in ER and is not the pediatric acute cancer center.
Regular pediatric clinic Scheduled follow-up, labs, blood tests, port access, consultation, treatment planning, and routine symptom review. Use appointment and care-team routes rather than emergency routing unless symptoms are urgent.

Symptoms that should not wait during pediatric cancer treatment

Childhood cancer treatment can change how serious a symptom is. A fever or infection sign may be more urgent for a child receiving chemotherapy than for a healthy child.

Call 911 now

  • Trouble breathing, blue lips, or gasping
  • Unresponsiveness, fainting that does not quickly resolve, or severe confusion
  • Seizure, severe head injury, or major trauma
  • Uncontrolled bleeding or severe allergic reaction
  • Any situation where the child cannot be safely transported by car

Call the oncology team urgently

  • Fever, chills, or suspected infection
  • Pain that is new, severe, or not controlled
  • Repeated vomiting, diarrhea, dehydration, or inability to keep fluids down
  • Bleeding, bruising, dizziness, fainting, or unusual weakness
  • Central-line redness, swelling, drainage, pain, or malfunction

Bring key details

  • Diagnosis and current treatment plan
  • Temperature reading and time taken
  • Last chemotherapy, radiation, transfusion, or immunotherapy date
  • Medication list, allergies, and recent lab results if available
  • Care-team name and MRN if known

Do not delay for paperwork

If the situation is urgent, medical evaluation comes first. Insurance cards, medication lists, and records help, but they should not delay emergency care when the child is unstable.

Fever warning: For children receiving chemotherapy, transplant care, cellular therapy, or immune-suppressing treatment, fever can be an emergency signal. Follow your child’s MD Anderson fever instructions exactly and call right away.

Before you arrive: what to do on the way to ER or pediatric acute care

Calling ahead helps the team prepare, but a life-threatening emergency should be handled through 911 first.

Decide if 911 is needed. If breathing, consciousness, bleeding, seizure, trauma, or severe allergic reaction is involved, call 911.
Call the pediatric care team when possible. Current Children’s Cancer Hospital patients can call 713-792-5410 during business hours or 713-792-2121 after hours for askUTMDAnderson routing.
State that the child is a cancer patient. Say the diagnosis, current treatment, transplant or cellular therapy status, central-line status, and the urgent symptom.
Follow the destination instructions. The team may direct you to Pediatric Acute Cancer Care Center, the Acute Cancer Care Center, a local emergency department, or 911 based on safety.
Bring treatment details. Bring photo ID, insurance card, medication list, allergies, thermometer reading, last treatment date, discharge papers, and care-team information.
Use safe infection practices. Ask about masking, isolation, fever arrival instructions, visitor limits, and whether the child should remain in the car until check-in directions are given.
Tell triage about central lines and immune status. Mention port, PICC, Broviac, transplant history, neutropenia concern, steroids, recent chemotherapy, or active clinical trial treatment.

Directions, drop-off, parking, and campus map

MD Anderson’s Texas Medical Center campus is large. Use the correct entrance and garage based on whether you are going to Children’s Cancer Hospital, Pediatric Acute Cancer Care Center, or Acute Cancer Care Center.

Destination Location clue Parking or drop-off note
Children’s Cancer Hospital Main Building, Floor 9, near Elevator F Use MD Anderson directions or visitor parking instructions for the Main Building before leaving home.
Pediatric Acute Cancer Care Center Children’s Cancer Hospital / pediatric hospital area Call ahead when possible and follow the pediatric team’s route instructions for arrival.
Acute Cancer Care Center Main Building, Floor 2, near Elevator E toward Elevator PB Drop-off from Holcombe Boulevard at Entrance Marker 3 on Bates Street. Garage 2 is the nearest listed parking route.
Main campus 1515 Holcombe Blvd, Houston, TX 77030 Use Garage 10, Garage 2, Mays Clinic Garage, valet, or MD Anderson Directions app based on appointment location.

UT MD Anderson Main Building

1515 Holcombe Blvd
Houston, TX 77030
Main switchboard: 713-792-2121

Children’s Cancer Hospital is listed inside the Main Building on Floor 9 near Elevator F.

Garage 2 / Acute Cancer Care Center area

Texas Medical Center Garage 2
6740-6798 Bertner Ave
Houston, TX 77030

MD Anderson lists Garage 2 as the nearest parking for the Acute Cancer Care Center route.

Visitor rules, caregiver planning, and pediatric safety

Visitor rules can change for infection control, unit safety, age restrictions, and patient condition. Always ask the care team before bringing extra visitors.

G9 welcome desk

MD Anderson says Children’s Cancer Hospital visitors and caregivers may be asked to check in at the G9 welcome desk when they arrive.

Children under 13

MD Anderson’s visitation policy lists several specialty areas where children under 13 are not allowed, including the Pediatric Acute Cancer Care Center.

Infection-control concerns

Children receiving cancer treatment may have immune-system risk. Ask about masking, fever policies, respiratory symptoms, and visitor limits before arrival.

Caregiver essentials

Bring chargers, medication list, snacks if allowed, insurance card, photo ID, comfort items, and any written symptom instructions from the oncology team.

Caregiver reminder: Do not bring siblings or dependent adults to urgent cancer care unless the hospital specifically says it is allowed. Emergency and specialty units may restrict visitors for safety.

Appointments, referrals, and second opinions are different from ER care

Families often search ER information when they actually need appointment access, referral routing, or a second opinion. Use the right pathway.

Need Use this route Prepare before calling
New pediatric cancer appointment 713-792-6610, option 1, or official appointment request Diagnosis, referring doctor, pathology, imaging, treatment history, insurance, guardian contact, and records.
Current patient symptom during business hours Children’s Cancer Hospital care team at 713-792-5410 MRN, diagnosis, current medications, fever reading, symptom start time, recent treatment, and central-line status.
Current outpatient symptom after hours askUTMDAnderson clinical services through 713-792-2121 Current symptoms, urgency level, location, travel time, and whether 911 may be needed.
Second opinion Children’s Cancer Hospital appointments and referrals Pathology report, imaging, lab trends, treatment plan, chemotherapy dates, surgery notes, and physician contact.
Clinical trial question Pediatric care team or clinical trial resources after becoming a patient Diagnosis subtype, prior therapies, relapse status, molecular testing, and age.
Non-emergency appointment note: MD Anderson says many centers will see patients with a suspicion of cancer by a doctor or benign tumors, but the time to first appointment varies by diagnosis. Emergency symptoms should not wait for new-patient scheduling.

Medical records, MyChart, scans, and release of information

Records are important for ER triage, second opinions, transfers, local emergency departments, and follow-up care after an urgent visit.

Patient portal
MyChart provides secure access to MD Anderson health records, appointments, communication, and many care-management tools.
Records office
Release of Information can be reached at 713-792-6710 or ROI@mdanderson.org for doctor notes, lab results, and authorized record requests.
Images
For radiology images or reports, ask about film library support and how records can be transferred to another hospital or specialist.
Emergency transfer
If your child is taken to a local ER, tell the local team your child is an MD Anderson pediatric cancer patient and provide the oncology team phone number.
Paper copy note
MD Anderson states that paper medical records may have a fee in some cases. Use MyChart when available for faster access.

Billing, insurance, ER charges, and financial questions

Emergency and urgent cancer care can involve facility charges, physician charges, lab work, imaging, infusion, medication, observation, or admission. Insurance questions should be verified directly.

Billing need Best route What to ask
Patient bill or statement Patient Billing at 713-792-2991 or 800-527-2318 Ask about visit date, account balance, insurance processing, payment options, and itemized statements.
Insurance coverage Insurance carrier plus MD Anderson billing or financial clearance Ask whether MD Anderson, emergency care, urgent oncology care, labs, imaging, and physician services are in network.
Self-pay estimate Financial specialist or MyChart estimate tools when appropriate Ask whether a deposit, estimate, discount, payment plan, or financial assistance process applies.
After local ER visit Local hospital billing plus MD Anderson care team Ask what local records, discharge papers, labs, imaging, and medication changes must be sent to MD Anderson.
Billing caution: Do not delay emergency care because of insurance uncertainty. Stabilize the child first, then work with MD Anderson, the local hospital, and your insurance carrier on billing and records.

Official source checklist for Children’s Cancer Hospital ER information

Use official MD Anderson sources for final verification because phone numbers, visitor policies, parking, after-hours routing, and urgent-care instructions can change.

Official source What it verifies When to use it
Children’s Cancer Hospital Business hours, current patient phone, new patient phone, Main Building Floor 9 location, services, facilities, and pediatric cancer resources. Use first for Children’s Cancer Hospital contact and location facts.
Pediatric Acute Cancer Care Center details Pediatric Acute Cancer Care Center purpose, 24/7 availability, and symptoms such as fever, pain, nausea, vomiting, bleeding, dizziness, and fainting. Use when the child is an MD Anderson pediatric hematology or oncology patient with urgent symptoms.
Acute Cancer Care Center 24-hour cancer-related acute care, symptoms, 911 warning, Entrance Marker 3 drop-off, Floor 2 walk-in route, and Garage 2 parking. Use for cancer-treatment urgent symptoms and campus arrival directions.
askUTMDAnderson After-hours clinical services for current outpatient patients, care team call routing, and MyChart messaging guidance. Use when the regular care center is closed and the symptom is urgent but not clearly 911-level.
Parking and shuttles Garage 2 near Acute Cancer Care Center, Main Building parking, valet hours, and Texas Medical Center parking options. Use before driving to campus when the situation is not ambulance-level.
Visitor policy Children’s Cancer Hospital welcome-desk note, visitor guidance, and child visitor restrictions in specialty areas including Pediatric Acute Cancer Care Center. Use before bringing siblings or extra visitors to urgent care or inpatient areas.
Medical records MyChart records access, authorization form, Release of Information phone, email, fax, and office locations. Use for doctor notes, lab results, records transfer, and post-ER documentation.
Insurance, billing, and financial support Patient billing phone numbers, MyChart billing support, payment by phone, insurance verification guidance, and financial support routes. Use after urgent care for charges, statements, insurance, and account questions.
Independent guide notice: This website is not UT MD Anderson, Children’s Cancer Hospital, Pediatric Acute Cancer Care Center, a local emergency department, an ambulance service, a physician office, or an insurance provider. Always follow instructions from your child’s care team, emergency services, or the treating hospital.

Children’s Cancer Hospital emergency room and ER FAQs

These questions focus on MD Anderson Children’s Cancer Hospital, pediatric cancer urgent care, 911 emergencies, ER routing, contacts, parking, records, visitors, appointments, and billing.

1. Does Children’s Cancer Hospital have an emergency room?
MD Anderson Children’s Cancer Hospital is connected with pediatric cancer urgent-care routing through the Pediatric Acute Cancer Care Center for pediatric hematology and oncology patients. For life-threatening emergencies, call 911 or go to the nearest hospital emergency center.
2. What is the Pediatric Acute Cancer Care Center?
The Pediatric Acute Cancer Care Center is a 24/7 urgent cancer-care route described by MD Anderson for children, adolescents, and young adults with pediatric hematology or oncology needs such as fever, pain, nausea, vomiting, bleeding, dizziness, or fainting.
3. Should I call before taking my child to MD Anderson for urgent symptoms?
Call the pediatric care team first when possible. Current Children’s Cancer Hospital patients can call 713-792-5410 during business hours. After hours, current outpatient patients can call 713-792-2121 for askUTMDAnderson clinical routing. Call 911 first if the child is unstable.
4. What symptoms may require urgent cancer care?
Fever, chills, bleeding, dizziness, fainting, uncontrolled pain, repeated vomiting, dehydration, central-line problems, sudden weakness, or infection concerns should be treated as urgent for a child receiving cancer care. Follow the child’s care-team instructions.
5. When should I call 911 instead of driving to MD Anderson?
Call 911 for trouble breathing, unresponsiveness, severe trauma, seizure, severe allergic reaction, uncontrolled bleeding, blue lips, or any situation where private-car transport may be unsafe. Emergency medical services can begin care during transport.
6. Where is Children’s Cancer Hospital located?
MD Anderson lists Children’s Cancer Hospital in the Main Building, Floor 9, near Elevator F, on the Texas Medical Center campus in Houston. The main campus street address is 1515 Holcombe Blvd, Houston, TX 77030.
7. Where do I park for urgent cancer care at MD Anderson?
For the Acute Cancer Care Center route, MD Anderson lists Texas Medical Center Garage 2 as the nearest parking and says drop-off is from Holcombe Boulevard at Entrance Marker 3 on Bates Street. For pediatric urgent care, follow the pediatric team’s arrival instructions.
8. Can siblings visit the Pediatric Acute Cancer Care Center?
Do not assume siblings can enter. MD Anderson’s visitation policy lists the Pediatric Acute Cancer Care Center among areas where children under 13 are not allowed due to safety concerns. Ask the care team about current visitor rules.
9. How do I get records after an ER or urgent-care visit?
Use MyChart when available or contact MD Anderson Release of Information at 713-792-6710 or ROI@mdanderson.org. Ask for visit notes, labs, discharge instructions, imaging reports, and records needed by the child’s local doctor or specialist.
10. Who do I call for billing questions after emergency or urgent care?
For MD Anderson billing questions, call Patient Billing at 713-792-2991 or 800-527-2318, or use MyChart billing support. For a local emergency department visit, contact that hospital’s billing office and send needed records to the MD Anderson care team.