Children’s Hospital Saint Paul St. Paul MN pediatric care, emergency room, contacts, parking, records, billing, and family information
Children’s Minnesota – St. Paul Hospital is located at 345 North Smith Avenue, St. Paul, MN 55102. The main hospital phone number is 651-220-6000, and the St. Paul Pediatric Emergency Department phone number is 651-220-6911.
This guide helps parents and caregivers quickly find the right phone number, arrival entrance, pediatric emergency route, parking ramp, appointment path, medical-record option, billing contact, visitor requirement, and family-support resource before going to the St. Paul campus.
St. Paul, MN 55102.
Use for operator, campus routing, Welcome Center, and general hospital questions.
Peter J. King Pediatric Emergency Department. Phone: 651-220-6911.
Gardenview Tower, Suite 302. Phone: 651-220-6700.
Red Ramp is closest to the hospital main entrance near Smith Avenue and Grand Avenue.
St. Paul HIM office is in Garden View Medical Building, Suite 1052.
About Children’s Minnesota – St. Paul Hospital
A practical campus guide for families going to the St. Paul pediatric hospital, emergency department, specialty center, primary care clinic, pharmacy, lab, imaging, or medical-records office.
Children’s Minnesota – St. Paul is a pediatric hospital campus serving babies, children, teens, and young adults. The campus includes hospital-based services, a 24/7 pediatric emergency department, specialty care areas, surgery, trauma and emergency care, inpatient mental health, pharmacy access, imaging, lab services, Welcome Centers, and family support resources.
The most important first step is to choose the correct route. Use the emergency department for urgent or life-threatening pediatric problems, the main hospital operator for campus routing, the primary care clinic for routine pediatric visits, specialty clinics for referred care, and Health Information Management for records access.
Children’s Minnesota St. Paul contact directory
Use the right number so your question reaches the correct team faster.
| Need | Phone / location | Use it for |
|---|---|---|
| Main hospital / operator | 651-220-6000 345 North Smith Avenue, St. Paul, MN 55102 |
General routing, campus questions, patient connection, department transfer, and Welcome Center help. |
| Pediatric Emergency Department | 651-220-6911 Emergency drop-off and pick-up on Smith Avenue |
Urgent pediatric emergency care, arrival questions, ER directions, and emergency department contact. |
| Primary Care Clinic – St. Paul | 651-220-6700 347 N. Smith Avenue, Suite 302 |
Routine pediatric appointments, well-child checks, clinic visits, and primary-care questions. |
| Pharmacy – St. Paul | 651-220-6944 Hospital 1st floor |
Outpatient prescriptions, discharge medications, refill coordination, and medication questions. |
| Radiology scheduling | 612-874-5399 | Imaging scheduling questions for Children’s Minnesota radiology locations. |
| Billing customer service | 952-992-5650 | Hospital bills, insurance updates, statement questions, and payment questions. |
| Financial counseling / estimate | 612-813-6432 | Cost estimate, price transparency, financial assistance, and out-of-pocket planning. |
| Security escort | 612-813-7777 | 24-hour escort between hospital buildings and parking facilities. |
| Family liaison / concerns | 612-813-7393 | Concerns, complaints, grievances, family-relations help, and visitor support. |
| Privacy concerns | 952-992-5470 | Medical-information privacy concerns and privacy-right questions. |
Emergency care at Children’s Minnesota St. Paul
The St. Paul campus has the Peter J. King Pediatric Emergency Department for children and young people needing urgent emergency evaluation.
When to call 911
Call 911 for life-threatening symptoms such as severe breathing trouble, blue lips, unresponsiveness, major trauma, severe allergic reaction, seizure emergency, uncontrolled bleeding, poisoning, or a child who appears dangerously ill.
St. Paul ER phone
For the St. Paul pediatric emergency department, call 651-220-6911. The emergency department is listed as open 24/7.
Arrival location
Children’s Minnesota states the St. Paul emergency department drop-off and pick-up is located on Smith Avenue.
Triage order
Patients are assessed as they arrive, and the order of care is based on urgency. A child who arrives after you may be seen first if their condition is more urgent.
| Situation | Best action | Why it matters |
|---|---|---|
| Life-threatening emergency | Call 911 immediately. | Emergency medical services can begin care and transport safely. |
| Child needs pediatric emergency evaluation | Go to Children’s Minnesota Hospital – St. Paul Emergency Department or call 651-220-6911. | The ER is pediatric-focused and open 24/7. |
| Not sure whether ER is needed | Call your child’s clinic, nurse line, or emergency department for direction. Use 911 if symptoms are severe. | Children can worsen quickly, and phone guidance can help choose the safest route. |
| Scheduled clinic visit but symptoms became severe | Do not wait for a routine appointment; use emergency guidance. | Emergency symptoms should be triaged immediately. |
| Possible poisoning | Call Poison Control or 911 depending on severity, and bring medication/product information if safe. | Exact product, dose, time, and child weight help clinical teams act quickly. |
Appointments, referrals, check-in, and what to bring
Children’s Minnesota has hospital services, hospital-based specialty care, and St. Paul primary care. Your appointment instructions may differ by department.
Pediatric services and departments at the St. Paul campus
The St. Paul hospital campus includes hospital-based pediatric care, emergency services, specialty clinics, diagnostic services, and family support resources.
Pediatric emergency care
The St. Paul emergency department provides pediatric emergency medicine 24/7, including urgent assessment for infants, children, teens, and young adults.
Surgery and hospital care
The hospital campus supports acute care, surgery, trauma and emergency care, and inpatient services. Follow your care team’s arrival and fasting instructions for surgery.
Primary care clinic
The St. Paul Primary Care Clinic is located in Gardenview Tower, Suite 302, at 347 N. Smith Avenue and can be reached at 651-220-6700.
Specialty care
St. Paul campus specialty areas can include audiology, behavioral health, cardiology-related clinics, diabetes and endocrinology, ENT, feeding clinic, genetics, gynecology, immunology, infectious disease, integrative medicine, rehabilitation, speech-language therapy, and surgery/urology services.
Lab and radiology
Children’s Minnesota lists radiology and lab services on the St. Paul campus. For radiology scheduling, use 612-874-5399 unless your doctor gives a different instruction.
Pharmacy
The St. Paul pharmacy is on the 1st floor. Use 651-220-6944 for pharmacy-related questions and confirm current hours before relying on pickup timing.
St. Paul campus buildings, floors, and common wayfinding clues
Knowing the building and floor can save time, especially for specialty appointments, lab work, pharmacy pickup, records access, and emergency arrival.
| Campus area | Official location clue | What families use it for |
|---|---|---|
| Children’s Minnesota – St. Paul Hospital | 345 North Smith Avenue, St. Paul, MN 55102 | Hospital care, pediatric emergency department, surgery, inpatient services, pharmacy, and main hospital access. |
| Emergency Department | Drop-off and pick-up on Smith Avenue | Urgent pediatric emergency arrival, triage, and 24/7 emergency care. |
| Garden View Medical Building | 347 N. Smith Avenue | Primary care clinic, HIM medical records, specialty offices, lab, behavioral health, and other services depending on suite. |
| Health Information Management | Garden View Medical Building, Suite 1052, 1st floor | Medical-record access while hospitalized and paper-copy questions. |
| Welcome Centers | Floor 1 near the emergency department and floor 2 near the main entrance | Questions, directions, visitor badges, flower/gift delivery, and family resource connections. |
| Pumping and breastfeeding pods | Sky Tower floor 3 near Surgery Center and Garden View Tower floor 2 near Welcome Center | Private pumping or breastfeeding space for caregivers. |
Medical records, immunizations, school forms, and HIM access
Children’s Minnesota medical records are primarily electronic, but some information may still be on paper or require a formal request.
MyChildren’s, MyChart, portal access, and test results
Children’s Minnesota has used MyChildren’s for secure online access and announced a move to MyChart on October 3, 2026.
Portal use
Portal access can help families view parts of a child’s medical record, including lab results, immunizations, messages, visit information, and other available health data.
MyChart transition
Children’s Minnesota states that MyChart becomes the new secure online health record beginning October 3, 2026. Use official Children’s Minnesota login instructions for the correct portal.
Enrollment help
For enrollment, records access, or account questions, use Children’s Minnesota portal guidance or ask the clinic, hospital team, or HIM office.
Billing note
Do not assume every bill balance appears in the portal. Review your billing statement and use Children’s Minnesota billing resources for payment details.
Billing, price transparency, estimates, and financial assistance
Hospital billing can include insurance, co-pays, deductibles, facility fees, provider fees, financial assistance, and separate statements.
| Billing need | Best contact or action | What to ask |
|---|---|---|
| Hospital bill question | Call billing customer service at 952-992-5650. | Ask about statement date, insurance processed amount, remaining balance, payment options, and refund or overpayment questions. |
| Estimate before care | Call financial counseling at 612-813-6432. | Ask for estimate steps, expected service name, insurance details, facility fee, provider fee, and financial assistance screening. |
| Insurance changed | Notify Children’s Minnesota billing or registration. | Ask whether your new insurance card, address, policyholder, subscriber number, or prior authorization is needed. |
| Hospital-based clinic charge | Review price-transparency and hospital-based clinic fee information. | Ask whether your visit may include both a facility fee and a provider fee. |
| Financial assistance | Use Children’s Minnesota financial assistance resources or counselor support. | Ask what income documents, household size, application form, and deadline are required. |
Insurance, referrals, authorizations, and out-of-pocket planning
Children’s Minnesota says it has contracts with major HMOs, PPOs, insurance companies, and Medicaid plans, but your specific coverage still depends on your plan.
Visitor rules, badges, parent access, and interpreter services
Visitor standards protect children, families, and hospital units. Confirm current guidelines before arrival because health-screening rules can change.
| Visitor item | Current official guidance to know | Practical tip |
|---|---|---|
| Parents and legal guardians | Parents and legal guardians are welcome to visit at all times according to the hospital-stay guidance. | Bring photo ID and any custody or guardianship paperwork if relevant. |
| Other visitors | Other visitors are listed as able to visit between 8 a.m. and 9 p.m. if they have the visitor code set by the parent or legal guardian. | Share the visitor code only with approved visitors. |
| Visitor badge | Everyone must wear a visitor badge, including parents and legal guardians. | Go to the Welcome Center and bring photo ID. A new badge may be needed each day. |
| Interpreter services | Children’s Minnesota offers interpreter services for all languages to assist families free of charge. | Ask before the appointment if you need an interpreter for registration, consent, discharge, billing, or follow-up instructions. |
| Concerns or grievances | Families can start with the nurse or physician, then manager/director, and the family liaison if needed. | Keep date, unit, provider name, and concern details ready when asking for help. |
Family amenities on the St. Paul campus
Families may need more than clinical care during a hospital stay. Ask your child’s care team or Welcome Center for current access details.
Welcome Centers
St. Paul Welcome Centers answer questions, provide directions, issue photo ID badges, accept and deliver flowers or gifts, and connect families with hospital resources.
Family resource support
Family resource centers can connect families to services and amenities during a hospital stay.
Food and dining
The St. Paul campus has on-campus and nearby food options. Ask the Welcome Center or unit staff about current hours and delivery/pickup instructions.
Pharmacy and discharge needs
The St. Paul pharmacy can help with outpatient and discharge medications. Confirm pickup timing, insurance, and medication questions before leaving.
Parent overnight stays
Parents or legal guardians may be able to stay overnight in the child’s room. Ask the unit team about room-specific rules and sleeping arrangements.
Child life, teen, and support spaces
St. Paul campus resources may include Child Life Zone, Minnesota Wild Teen Room, CHA Storyland Garden, spiritual care, volunteer support, music therapy, and social work.
Location, parking ramps, valet, security escort, and Google Map
The St. Paul facilities sit on the western edge of downtown St. Paul. Confirm your building and nearest ramp before arrival.
Children’s Minnesota – St. Paul Hospital
345 North Smith Avenue
St. Paul, MN 55102
Main: 651-220-6000
Pediatric ER: 651-220-6911
Primary Care Clinic – St. Paul
Gardenview Tower, 3rd Floor
347 N. Smith Avenue, Suite 302
St. Paul, MN 55102
Phone: 651-220-6700
| Parking option | Best use | What to know |
|---|---|---|
| Red Ramp | Closest ramp to the hospital main entrance. | Located near Smith Avenue and Grand Avenue. Good default for many hospital visits. |
| Green Ramp | Closest ramp to Ritchie Medical Plaza. | When going south on Smith Avenue, the entrance is on the left across from the St. Paul hospital. |
| Blue Ramp | Another campus parking option. | Official guidance describes it as the furthest from the hospital main entrance and located on North Smith Avenue. |
| First 30 minutes | Short drop-off or quick visits. | Children’s Minnesota lists the first 30 minutes of public parking in all St. Paul campus ramps as free. |
| Discounted family parking | Patient families and visitors. | Ask Welcome Center staff for a discounted parking sticker. Official guidance lists a discounted exit cost, but rates can change. |
| Valet | Emergency department, United Hospital entrance, and Nasseff Specialty Center entrance during listed hours. | Confirm current valet availability, hours, and discount before relying on it. |
| Security escort | Walking between hospital and parking facilities. | Security escorts are available 24 hours a day. Call 612-813-7777. |
Before you go: practical parent checklist
Use this list for emergency, clinic, surgery, imaging, inpatient, and specialty visits.
| Checklist item | Why it helps | Quick action |
|---|---|---|
| Exact destination | The St. Paul campus has multiple buildings, floors, suites, ramps, and entrances. | Confirm building, floor, suite, entrance, and nearest ramp before leaving. |
| Parent/legal guardian ID | Badges, consent, records, and visitor access may require identification. | Bring photo ID and guardianship/custody paperwork if relevant. |
| Insurance card and referral | Registration and billing need current insurance and authorization information. | Bring current card, referral, authorization, and secondary coverage if any. |
| Medication and allergy list | Care teams need accurate dosing, frequency, pharmacy, and allergy details. | Bring medication bottles or a written list with dose and schedule. |
| Outside medical records | Children’s Minnesota may not have records from other hospitals or clinics. | Request outside records from the originating facility before the appointment if needed. |
| Comfort and waiting supplies | Children may wait for registration, tests, triage, or discharge instructions. | Bring charger, comfort item, bottle or feeding supplies if allowed, glasses, hearing devices, and quiet activities. |
| Questions for the care team | Visits can move quickly, especially in emergency or discharge settings. | Write down symptoms, timeline, fever readings, medications tried, and your top concerns. |
Official source checklist for Children’s Minnesota St. Paul
Use official Children’s Minnesota pages for final verification because hospital hours, clinic access, parking fees, visitor standards, portal systems, and department details can change.
| Official source | What it verifies | Use it when |
|---|---|---|
| Children’s Minnesota – St. Paul campus | Hospital address, main phone, ER drop-off note, primary care clinic address, parking ramps, valet, security escort, and campus directions. | Use before any St. Paul hospital, emergency, parking, or campus visit. |
| Emergency care locations | St. Paul Pediatric Emergency Department name, address, phone, 24/7 status, and emergency services/features. | Use for urgent care routing and pediatric ER phone confirmation. |
| Hospital and emergency directions | St. Paul hospital address, phone, patient/family links, provider referral access, and direction resources. | Use for general hospital route planning. |
| St. Paul campus directory | Specialty areas, floors, suites, pharmacy, HIM, outpatient lab, Welcome Center, and interpreter services. | Use when you need a floor, suite, or campus wayfinding clue. |
| St. Paul Welcome Centers | Welcome Center locations, badge help, directions, family resources, phone routing, and interpreter services. | Use for visitor check-in and campus help. |
| Viewing medical records | St. Paul HIM office location, EMR viewing, paper-copy request hours, and medical-record access while hospitalized. | Use for medical records, immunization access, and hospital-stay record questions. |
| MyChildren’s access | Online medical-record access and hospital-based service login guidance. | Use when accessing records, results, or immunizations online. |
| MyChart transition | Children’s Minnesota MyChart transition and online health-record guidance. | Use for current portal instructions after the MyChart transition date. |
| Billing and financial matters | Billing support, insurance guidance, online bill pay, financial counseling, and financial assistance resources. | Use before calling billing or paying a hospital statement. |
| Price transparency | Facility fee and provider fee disclosure, bill questions number, estimate contact, and financial counselor number. | Use when estimating costs or checking hospital-based clinic charges. |
Children’s Hospital Saint Paul St. Paul MN FAQs
These questions focus on the St. Paul hospital address, pediatric ER, phone numbers, parking, appointments, primary care, medical records, portal access, billing, visitors, and family resources.