Bonner General Hospital address, phone, emergency care, visitor hours, portal, billing, and patient records help
Bonner General Health, commonly searched as Bonner General Hospital, is located at 520 North Third Avenue, Sandpoint, ID 83864. The main hospital phone number is 208-263-1441.
This guide is built for patients, families, caregivers, and visitors who need practical details in one place: ER phone, Immediate Care hours, patient portal, records release, billing help, visitor rules, lab and imaging contacts, price transparency, hospital-stay preparation, and Google Maps directions.
Sandpoint, ID 83864. Use this address for the hospital, Emergency Department, patient registration, and many main-campus services.
Use for general hospital routing, patient information, operator help, and department transfers.
Emergency care is listed as available 24 hours a day, 365 days a year.
No appointment is listed as necessary for urgent and minor care needs.
Listed seven days a week. Visitors enter at Patient Registration during normal visiting hours.
BGH serves Sandpoint, Bonner County, and the surrounding rural North Idaho region.
Start here: choose the right Bonner General Health contact route
Use this table before driving to the hospital, calling the wrong department, or using the portal for something urgent.
| Your need | Best action | Prepare first |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the Emergency Department at 520 N. Third Avenue. | Medication list, allergies, ID, insurance card, emergency contact, and symptom start time if safe to gather. |
| Urgent but non-life-threatening illness | Use Bonner General Immediate Care when appropriate. | Photo ID, insurance card, medication list, allergy list, and reason for visit. |
| Hospital bill question | Call Patient Financial Services at 208-265-1158. | Account number, date of service, insurance explanation of benefits, and any separate physician bill. |
| Copy of records or portal access | Use the Release of Information process or call Health Information at 208-265-1041. | Government ID, date range, records needed, delivery method, and recipient details. |
| Outpatient lab work | Use the Outpatient Lab at 606 N. Third Ave, Suite 102. | Provider lab order, ID, insurance card, fasting instructions, and specimen instructions. |
| Imaging appointment | Call the correct imaging scheduling number based on test type. | Provider order, insurance authorization if required, fasting or prep instructions, and prior images if requested. |
| Visit an admitted patient | Use Patient Registration during visiting hours; after hours, enter through Emergency Department. | Patient name, room information if known, visitor policy awareness, and after-hours security instructions. |
Bonner General Hospital contact directory
These are the most useful phone numbers and addresses for patients, families, visitors, billing questions, records, emergency care, and outpatient services.
| Department or service | Contact details | Use it for |
|---|---|---|
| Main hospital | 520 North Third Avenue, Sandpoint, ID 83864 · 208-263-1441 · Fax 208-263-1644 | General routing, patient information, hospital operator, patient registration, and main-campus help. |
| Emergency Department | 520 N. Third Avenue, Sandpoint, ID 83864 · 208-265-1020 | Emergency care 24 hours a day, 365 days a year. |
| Immediate Care Clinic | 520 N. 3rd Avenue, Sandpoint, ID 83864 · 208-263-0649 · Fax 208-265-6743 | Urgent and minor care needs when an emergency room is not the right level of care. |
| Patient Financial Services | 423 N. Third Avenue, Suite 225 · 208-265-1158 · Fax 208-265-1278 | Hospital bill questions, insurance billing, itemized bills, estimates, and financial assistance questions. |
| Health Information / Records | 520 N. Third Avenue · 208-265-1041 · Fax 208-263-1644 · MedicalRecords@bonnergeneral.org | Release of information, copies of records, portal setup for record access, and records sent to another provider. |
| Outpatient Lab | 606 N. Third Ave, Suite 102 · 208-265-1182 · Fax 208-265-1288 | Outpatient lab orders from local or out-of-town providers; no appointment is listed as necessary. |
| Sandpoint Women’s Health | 423 N. Third Avenue, Suite 210 · 208-263-2173 | Women’s health clinic questions, appointments, and clinic-specific routing. |
Google map, campus arrival, and patient registration tips
Use the map for directions to the main hospital campus. Confirm department location before arrival because some outpatient services are in nearby buildings.
Bonner General Health
520 North Third Avenue
Sandpoint, ID 83864
Main: 208-263-1441
Emergency arrival
For emergency symptoms, use the Emergency Department entrance or call 911. Do not wait to use the portal or billing number for urgent symptoms.
Visitor arrival
During visiting hours, enter at Patient Registration. After-hours visitors are directed through the Emergency Department for security.
Outpatient lab
The Outpatient Lab is listed at the Pinegrove Building, 606 N. Third Ave, Suite 102, not necessarily the same check-in desk as the main hospital.
Imaging locations
Mammography, ultrasound, and DEXA are listed in the Health Services Building at 423 N. Third Ave, Suite 277, while CT, echo, fluoroscopy, MRI, nuclear medicine, and X-ray are listed at 520 N. Third Avenue.
Emergency Department vs Immediate Care Clinic
Choosing the right care level can reduce delays. Use the Emergency Department for severe or life-threatening problems and Immediate Care for many urgent, minor conditions.
| Care option | Location and hours | Use for | Bring if possible |
|---|---|---|---|
| Emergency Department | 520 N. Third Avenue · 208-265-1020 · 24 hours a day, 365 days a year | Chest pain, stroke signs, serious trauma, severe bleeding, severe breathing trouble, sudden collapse, severe abdominal pain, suicidal crisis, or other emergency symptoms. | ID, insurance card, medication list, allergy list, emergency contact, and symptom timeline. |
| Immediate Care Clinic | 520 N. 3rd Avenue · 208-263-0649 · Monday–Friday 9:00 am–6:00 pm; Saturday–Sunday 10:00 am–5:00 pm; closed Thanksgiving and Christmas | Cuts, bruises, minor lacerations, earache, sore throat, fever, minor burns, skin infections, sprains, strains, simple fractures, upper respiratory infections, bronchitis, sinusitis, and similar non-emergency issues. | Photo ID, insurance card, medication list, allergies, and any provider instructions. |
Official online actions for Bonner General Health
Use these official links for live patient tasks. Each card explains what to do after the page opens.
Patient portal
Open the MyHealth patient portal
- Use your existing portal username and password if you already had Meditech portal access.
- Use the portal for information from visits or tests performed at Bonner General Hospital and Boundary Community Hospital.
- For urgent symptoms, call the hospital or use emergency care instead of portal messaging.
Pay or understand a bill
Open Patient Billing & Financial
- Review payment options and insurance-billing guidance.
- Call 208-265-1158 for patient bill questions.
- Ask for an itemized bill if your statement is unclear.
Request medical records
- Download and complete the Release of Information form.
- Return the form with a copy of your identification.
- Call Health Information at 208-265-1041 if you have questions.
Find a service or clinic
- Choose the service that matches your need.
- Check the department location and phone number.
- Ask whether a provider referral, order, or appointment is required.
Find a provider
- Search by provider name or specialty.
- Confirm whether the provider accepts new patients.
- Call the clinic listed on the provider page for appointment details.
Price transparency
Open the price estimator and chargemaster tool
- Search for the planned service when available.
- Remember that estimates may not include outside physician fees.
- Call Patient Financial Services for help understanding the estimate.
Patient portal: MyHealth access and when to use it
Bonner General Health says the Meditech patient portal has been updated and is now known as MyHealth. Your username and password remain the same for signing in.
Medical records release, portal setup, and record transfer
Bonner General Health provides a Release of Information process for patients who need hospital records, emergency room reports, billing records, test results, clinic records, or portal access setup.
| Records task | Official route | What the form asks for |
|---|---|---|
| Request your own records | Complete the Patient Request for Medical Records form. | Legal name, name at time of treatment if different, phone, date of birth, email, address, reason for request, and date range. |
| Choose record types | Check the boxes that match your need. | Discharge summary, emergency room reports, operative or procedure reports, billing records, X-rays, lab/pathology test results, immunization records, medication lists, provider notes, and diagnostic testing. |
| Choose delivery method | Mail, pickup, walk-in, fax, email, or recipient delivery options are listed on the form. | You can also request that the email provided be used to set up access to the hospital medical record portal for diagnostic testing result updates. |
| Return completed form | Send to Bonner General Health, Health Information Department. | 520 N. 3rd Ave, Sandpoint, ID 83864 · MedicalRecords@bonnergeneral.org · Fax 208-263-1644 · Phone 208-265-1041. |
| Transfer records to another provider | Fill in recipient name, phone, mailing address, email, and fax details. | Helpful for specialist appointments, emergency follow-up, second opinions, insurance claims, and continuity of care. |
Patient billing, insurance, estimates, and financial assistance
Bonner General Health’s billing page explains insurance billing, patient responsibility, separate physician bills, payment options, financial assistance, and price transparency.
Billing office
Patient Financial Services is listed at 423 N. Third Avenue, Suite 225, with billing phone 208-265-1158 and fax 208-265-1278. Office hours are listed as Monday through Friday, 8:00 am to 4:30 pm.
Payment options
The billing page lists cash, personal check, debit card, money orders, Visa, MasterCard, and Discover Card for patient payment.
Insurance process
If you have current insurance coverage, the billing department says it will bill your insurance company shortly after your visit and send a summary statement after insurance is billed.
Separate physician bills
Some physician services may be billed separately, such as radiologist, pathologist, anesthesiologist, your personal physician, or other physician specialists.
Financial assistance
Financial advocates can discuss payment alternatives, and the BGH Cares program may help patients who meet financial criteria.
Price transparency
The hospital links to a price estimator and chargemaster tool for at least 300 shoppable services, while noting that actual charges and out-of-pocket cost depend on diagnosis, stay length, complications, prescriptions, and insurance coverage.
Visiting a patient: hours, entrance, cafeteria, and after-hours access
Visitor details matter because hospital access can differ during regular visiting hours and after hours.
| Visitor item | Listed detail | Practical note |
|---|---|---|
| Visiting hours | 8:00 am to 8:00 pm, seven days a week. | Confirm directly if the patient is in a restricted unit, isolation status, or special care situation. |
| Entrance | Enter at Patient Registration during visiting hours. | After-hours visitors are directed to enter through the Emergency Department for security. |
| Masks | The visitor page says masks are no longer required. | Mask rules can change during respiratory illness season or outbreak situations. |
| Cafeteria | Lunch 11:15 am to 1:15 pm; dinner 4:30 pm to 6:00 pm. | The cafeteria is listed on the first floor and currently open to approved visitors. |
| Vending machines | 24 hours per day. | Useful for after-hours visitors or long waits. |
| Code Brew Cafe | Located in the main lobby. | Helpful for drinks and treats during visits, when open. |
Hospital stay preparation: belongings, meals, mail, valuables, and campus rules
The hospital-stay overview gives practical details for admitted patients and families.
Personal belongings
Essential toiletries and hospital gowns are provided. The hospital recommends keeping only a few dollars with you and leaving credit cards, jewelry, and valuables at home because it cannot be responsible for money or personal belongings.
Meals and diets
Meals are prepared according to physician directions and are served at 8:00 am, noon, and 5:00 pm. Ask for a dietitian consult during patient registration if you have special nutritional requirements.
Mail and flowers
Mail and flowers sent to patients are delivered to rooms as soon as possible. Auxiliary volunteers also deliver the local newspaper on weekday mornings.
Tobacco-free campus
Bonner General Health is listed as a tobacco-free campus, including electronic cigarettes, inside facilities and on outside grounds.
Lost and found
Items found at the hospital are kept at the information desk in the main lobby. Patients can dial 0 from the room, or outside callers can call 208-263-1441.
Non-discrimination contacts
The hospital stay page lists inpatient and quality contacts for non-discrimination concerns, including Becki Dotson at 208-265-1234 and Tracy Autler at 208-265-1236.
Bonner General Health services and clinics
BGH lists hospital, outpatient, specialty, rehabilitation, support, and community services. Confirm referral requirements, hours, and location before arrival.
| Service area | Examples listed by BGH | Patient action |
|---|---|---|
| Emergency, acute, and critical care | Emergency Department, Acute Care Unit, Intensive Care Unit, cardiopulmonary services, Level IV trauma-related emergency designation, stroke/STEMI-related emergency programs. | Use the ER for severe symptoms; ask whether follow-up should be with primary care, specialist, imaging, lab, or rehabilitation. |
| Same-day and outpatient care | Immediate Care Clinic, family practice, internal medicine, anticoagulation clinic, infusion and procedures clinic, laboratory services, and diagnostic imaging. | Ask whether you need an appointment, provider order, fasting instructions, prior authorization, or lab/imaging preparation. |
| Specialty and surgical care | Orthopedics, ophthalmology, urology, surgical services, cancer services, women’s health, and wound-related services. | Confirm referral needs, clinic location, provider availability, and whether pre-op testing is required. |
| Rehabilitation and support | Physical therapy, occupational therapy, speech therapy, hospice, bereavement services, behavioral health, support groups, and community first aid/CPR classes. | Ask whether services require a provider order, appointment, insurance authorization, or program registration. |
Lab and imaging: phone numbers, locations, and preparation questions
Outpatient lab and diagnostic imaging often require different locations, phone numbers, and preparation steps.
| Service | Location and phone | What to ask before arrival |
|---|---|---|
| Outpatient Lab | Pinegrove Building, 606 N. Third Ave, Suite 102 · 208-265-1182 · Monday–Friday 7:30 am–5:00 pm | Do I need to fast? Do I need a printed order? Can results be sent to my out-of-town provider? |
| Mammography and DEXA | Health Services Building, 423 N. Third Ave, Suite 277 · 208-265-3349 | Is a referral required? Are prior images needed? What clothing or prep instructions apply? |
| X-ray and ultrasound | X-ray/Ultrasound scheduling 208-265-1142 | Do I need an appointment, order, fasting, full bladder, or other ultrasound preparation? |
| CT | CT scheduling 208-265-1266 | Will contrast be used? Do I need lab work before contrast? Are cash-pay questions handled elsewhere? |
| MRI | MRI scheduling 208-265-1285 | Are implants, metal fragments, pacemakers, claustrophobia, or sedation concerns relevant? |
| Echo and nuclear medicine | Echo/Nuclear Medicine scheduling 208-265-3733 | What preparation is needed, how long will the test take, and when will my provider receive results? |
Providers, clinics, and referral planning
Bonner General Health lists more than 200 providers and says most are accepting new patients. Provider availability, specialties, and clinic locations can change.
Find a provider
Use the official provider directory to search by provider name or specialty. Call the clinic listed for that provider to confirm new-patient availability.
Primary care
For ongoing care, ask whether Family Practice or Internal Medicine is the right starting point and whether records from previous providers should be sent first.
Specialty care
For orthopedics, ophthalmology, urology, behavioral health, women’s health, surgery, imaging, or rehabilitation, ask if you need a referral or pre-authorization.
Emergency follow-up
After an ER or Immediate Care visit, ask where follow-up should happen, which test results are pending, and what symptoms should send you back to the ER.
Quality, rural access, and community health context
Bonner General Health serves a rural and geographically dispersed region where access to care, cost, mental health, women’s health, and specialty access are important patient concerns.
| Context item | What BGH reports | Why it matters to patients |
|---|---|---|
| Critical Access Hospital | BGH is described as a 25-bed Critical Access Hospital and healthcare network. | Critical Access Hospitals help preserve emergency, acute, and outpatient care access in rural communities. |
| Community role | The 2025 CHNA describes BGH as the only hospital in Bonner County and a vital access point for essential medical care, emergency services, and preventive health programs. | Patients may rely on BGH for local care before transfer or referral to larger regional centers. |
| Identified priorities | The CHNA identified women’s health, mental health, obesity and healthy lifestyles, and access to care as accepted priority needs. | These priorities explain why outpatient access, prevention, behavioral health, women’s services, and navigation help matter locally. |
| Quality and accreditation | The hospital site says BGH is accredited by DNV GL-Healthcare with demonstrated expertise in patient safety and quality management. | Accreditation and quality work are useful context, but patients should still confirm the correct service, provider, and location for their case. |
Official source checklist used for this guide
This section keeps the page transparent and helps users open the original Bonner General Health pages for live details.
| Official source | What it helps verify | When to open it |
|---|---|---|
| Bonner General Health home page | Main address, main phone, Critical Access Hospital description, major services, portal links, and BGH service network. | Open for the latest hospital-wide information and main navigation. |
| Emergency Department page | ER address, ER phone, 24/365 emergency care, and pediatric-capable recognition details. | Open before non-911 emergency routing or follow-up questions. |
| Immediate Care Clinic page | Immediate Care phone, fax, hours, no-appointment note, minor-care examples, and holiday closures. | Open for urgent but non-life-threatening symptoms. |
| Visiting a Patient page | Visitor hours, entry route, after-hours visitor security entrance, cafeteria times, vending, and visitor information. | Open before visiting an admitted patient. |
| Hospital Stay Overview page | Belongings, meals, valuables, tobacco-free campus, lost and found, and patient-stay guidance. | Open before a planned admission or surgery stay. |
| Information Release page | Health Information mailing address, fax, records phone, and Release of Information process. | Open to request records or transfer records to another provider. |
| Patient Billing & Financial page | Billing phone, office hours, payment options, insurance billing, separate physician bills, financial assistance, and price transparency notes. | Open before paying, requesting an itemized bill, or asking about financial assistance. |
| Diagnostic Imaging page | Imaging locations, scheduling phone numbers, CT, MRI, ultrasound, mammography, DEXA, echo, nuclear medicine, and referral notes. | Open before scheduling or preparing for imaging. |
| Laboratory Services page | Outpatient lab address, phone, fax, weekday hours, no-appointment note, and lab order handling. | Open before outpatient bloodwork or lab testing. |
| Medical Records Request PDF | Record types, delivery methods, portal setup checkbox, Health Information email, fax, phone, and authorization language. | Open when you need a printable record-release form. |
What basic hospital listings often miss
Many ranking pages show only address, phone, rating, and directions. That is not enough when a patient needs emergency routing, records, portal access, billing help, or department-specific contacts.
| Basic listing detail | Missing patient intent | Added in this guide |
|---|---|---|
| Address and main phone | Does not tell users which number to call for ER, Immediate Care, billing, records, lab, or imaging. | Department directory with phone numbers, addresses, fax numbers, and use cases. |
| Map | Does not explain visitor entrance, Emergency Department entrance, outpatient lab location, or imaging building split. | Map section with registration, ER, lab, and imaging arrival notes. |
| Emergency label | Does not distinguish Emergency Department from Immediate Care Clinic. | ER vs Immediate Care table with symptoms, hours, phone numbers, and preparation list. |
| Portal link | Does not explain the MyHealth update or what the portal contains. | Portal section with access guidance and emergency-use warning. |
| Billing link | Does not explain separate physician bills, insurance billing, itemized bills, financial assistance, or price transparency limits. | Billing section with practical call script and cost-navigation checklist. |
| Services list | Does not explain lab/imaging scheduling numbers, referral questions, or outpatient preparation. | Services table plus dedicated lab and imaging contact guide. |
Important medical and emergency notice
This guide helps with hospital contact, location, patient portal, records, billing, visiting, and service navigation. It does not diagnose, treat, or replace professional medical care.
Bonner General Hospital FAQs
These questions focus on address, phone numbers, Emergency Department, Immediate Care, portal, records, billing, visitor hours, lab, imaging, and patient preparation.