The Pet Hospitals locations, phone numbers, appointments, services, emergency help, forms, portal, boarding, grooming, and records guide
The Pet Hospitals is a Memphis-area veterinary group associated with Thrive Pet Healthcare, with locations around Memphis, Collierville, Germantown, Lakeland, Cordova, Downtown, Midtown, Poplar at Massey, and Houston Levee & Macon. Because the brand has multiple clinics, the best phone number and address depend on which location you plan to visit.
This guide is built for pet owners who need more than a generic listing. It includes location-by-location contact details, Google map help, appointment steps, new-client form guidance, wellness services, dental care, surgery, diagnostics, grooming, daycare, boarding, pharmacy, emergency warning signs, app support, records, insurance, and practical arrival checklists.
Memphis-area veterinary group with multiple neighborhood locations.
Locations include Memphis, Collierville, Germantown, Lakeland, and Cordova.
Wellness exams, vaccines, sick visits, surgery, dentistry, diagnostics, pharmacy, and preventive care.
Availability can vary by location, pet health status, vaccines, and schedule.
Use local hospital tools for appointments, records, reminders, and care communication where available.
No hasMap, paymentAccepted, openingHoursSpecification, or standalone Service schema is used below.
The Pet Hospitals locations, phone numbers, and map links
Because this is a multi-location veterinary group, confirm the specific clinic before calling, sending records, requesting grooming, booking daycare, or driving.
| Location | Address | Phone | Best use |
|---|---|---|---|
| Collierville | 18 S Byhalia Rd, Collierville, TN 38017 | 901-853-7330 | Veterinary care, boarding/daycare/grooming questions, and weekend-hour confirmation. |
| Germantown | 9947 Wolf River Blvd, Suite 104, Germantown, TN 38139 | 901-850-7330 | Germantown-area appointments, wellness, vaccines, sick visits, and records coordination. |
| Lakeland | 3031 Canada Rd, Lakeland, TN 38002 | 901-399-7400 | Lakeland-area appointments, after-hours call verification, boarding, records, and preventive care. |
| Poplar at Massey | 6300 Poplar Ave, Suite 106, Memphis, TN 38119 | 901-457-2995 | East Memphis veterinary care, dentistry, surgery, grooming, boarding, and weekend availability confirmation. |
| Houston Levee & Macon | 1144 N Houston Levee Rd, Cordova, TN 38018 | 901-755-0570 | Cordova-area exams, dental care, surgery, daycare, grooming, boarding, and records coordination. |
| Downtown | 660 Jefferson Ave, Memphis, TN 38105 | 901-577-9801 | Downtown Memphis appointments, records, veterinary care, and medical-record sharing. |
| Midtown | 2651 Union Ave Extended, Memphis, TN 38112 | 901-324-0202 | Midtown appointments, exams, dental care, surgery, spay/neuter, grooming, boarding, and general practice care. |
Google map for The Pet Hospitals and how to avoid the wrong clinic
The map below uses the Collierville location because it appears as a primary company location in public listings. Use the location table above if you need Germantown, Lakeland, Poplar at Massey, Houston Levee & Macon, Downtown, or Midtown.
The Pet Hospitals – Collierville
18 S Byhalia Rd
Collierville, TN 38017
Main: 901-853-7330
Before driving
Check the address, city, phone number, and appointment location. Multi-location brands can create wrong-location mistakes when owners book at one clinic but drive to another.
Safe pet arrival
Dogs should arrive on a secure leash. Cats should arrive in a latched carrier. Small pets should be transported in secure, temperature-appropriate carriers.
Sick or contagious pets
Call from the parking area before entering if your pet is coughing, vomiting, has diarrhea, may have parvo, is highly painful, or may be reactive.
Boarding or grooming
Confirm vaccine requirements, drop-off times, pickup times, food instructions, medication labels, and whether your chosen location provides the service.
Start here: choose the right The Pet Hospitals action
Use this decision table before calling, booking online, requesting records, using the app, or going to emergency care.
| Your need | Best action | Prepare before contacting the clinic |
|---|---|---|
| Routine wellness exam | Call the nearest location or use official Thrive / The Pet Hospitals booking tools when available. | Pet species, age, vaccines, diet, medications, parasite prevention, and preferred clinic location. |
| New client visit | Complete the New Client Form PDF or online intake route and send previous records. | Owner details, pet details, prior vet name, vaccine history, medication list, allergies, and medical conditions. |
| Sick pet | Call your chosen location before arriving. | Symptoms, start time, photos, videos, appetite, stool, urination, breathing status, toxin risk, and pain level. |
| Emergency symptoms | Call immediately or go to a 24-hour emergency hospital when symptoms are severe. | Current records, medication list, toxin information, and safe transport in carrier/crate/leash. |
| Boarding, daycare, or grooming | Call the exact location because availability and vaccine requirements can vary. | Rabies, Bordetella, DHPP/DHLPP, feline vaccines, fecal testing, flea/tick prevention, food, and medication directions. |
| Medication refill or prescription food | Use the app, pet portal, online pharmacy, or call the clinic. | Medication name, strength, dose, remaining supply, pet weight, pharmacy preference, and exam/lab status. |
| Medical records or vaccine proof | Contact the location where your pet is seen or use digital records tools where available. | Pet name, owner name, date range, record type, recipient email/fax, and deadline. |
Official online actions and what to do after each page opens
Use official tools for appointment, portal, form, and brand information. Call the location directly for urgent symptoms or same-day care.
Official Thrive group page
Open The Pet Hospitals group page
- Confirm the current brand and Thrive Pet Healthcare connection.
- Use the location finder or local hospital page when available.
- Call the exact location for appointment timing and urgent needs.
ThePetHospitals.com
Open The Pet Hospitals website
- Confirm whether the page redirects to Thrive or a current local page.
- Use the location menu for the clinic you need.
- Verify address and phone before sending records or driving.
Thrive support and app help
- Use the app to find your hospital where available.
- Use portal or app tools for appointments and account support.
- Contact the local hospital directly for care questions.
New Client Form PDF
- Complete owner and pet information before the first visit.
- Ask your previous vet to send records.
- Bring vaccine proof and medication details to check-in.
How to schedule an appointment at The Pet Hospitals
Appointment workflow depends on location, schedule, pet condition, and whether you are a new or existing client.
New client form, first visit checklist, and records preparation
A first visit goes smoother when your paperwork and prior veterinary records are ready before check-in.
Complete the form
An official New Client Form PDF is available from The Pet Hospitals website. Complete it before your first visit when possible.
Send previous records
Ask your former vet to send vaccine history, exam notes, lab results, x-rays, surgery notes, chronic diagnoses, medications, and allergies.
Bring pet essentials
Bring dogs on a secure leash, cats in a secure carrier, and smaller pets in appropriate carriers. Bring a stool sample if requested.
Prepare your questions
Write down appetite changes, stool or urine changes, coughing, scratching, vomiting, limping, behavior shifts, medications, diet, and preventive products.
Veterinary services available across The Pet Hospitals
Services can differ by location and doctor schedule. Always verify with the specific clinic before booking.
| Care area | What is commonly listed | Pet owner preparation |
|---|---|---|
| Wellness and prevention | Physical exams, annual care, vaccines, puppy/kitten care, senior care, parasite prevention, and microchipping. | Bring vaccine history, current preventives, diet, weight changes, lifestyle risk, daycare/boarding plans, and travel plans. |
| Sick visits | Illness evaluation, skin and ear issues, vomiting, diarrhea, limping, coughing, appetite loss, and other medical concerns. | Call with symptom timing, severity, breathing status, stool/urine changes, toxin exposure, photos, and videos. |
| Diagnostics | In-house diagnostics and laboratory work are listed for several The Pet Hospitals locations and career descriptions. | Ask if fasting is needed, whether results are same-day, and whether outside lab or imaging follow-up is required. |
| Dental care | Dental exams, professional dental care, extractions, and oral-health planning. | Ask whether the estimate includes bloodwork, anesthesia, cleaning, dental imaging, extractions, pain medication, and recheck. |
| Surgery | Spay, neuter, mass removal, soft-tissue surgery, and selected orthopedic or advanced surgery references by location. | Ask about fasting, pre-anesthetic bloodwork, monitoring, pain control, discharge timing, cone use, and activity restriction. |
| Pharmacy | Medication support, preventives, prescription refills, and pharmacy access. | Have medication name, strength, dose, pet weight, remaining supply, and preferred pickup or shipping method ready. |
| Behavior, training, daycare, and grooming | Grooming, daycare, training, and boarding appear in public location descriptions for several clinics. | Confirm vaccines, behavior notes, medication instructions, feeding schedule, drop-off time, and pickup time. |
Boarding, daycare, grooming, and drop-off planning
These services are useful, but they can have stricter vaccine, parasite-prevention, temperament, and schedule requirements than a routine exam.
| Service | Ask before booking | Bring or prepare |
|---|---|---|
| Boarding | Which location boards pets, current rates, deposit rules, pickup windows, vaccine requirements, and medication handling. | Food, medication labels, written instructions, vaccine proof, flea/tick prevention, emergency contact, and behavior notes. |
| Dog daycare | Temperament requirements, spay/neuter rules, trial-day process, vaccine requirements, group size, and pickup policies. | Rabies, Bordetella, DHPP/DHLPP, influenza if required, parasite prevention, and behavior history. |
| Grooming | Breed coat needs, matting fees, sedation policy, vaccine requirements, medical conditions, and grooming pickup time. | Rabies certificate, skin/allergy notes, anxiety notes, requested cut, ear history, and medication information. |
| Training | Class availability, age requirements, vaccine requirements, behavior limitations, and whether private sessions are offered. | Training goals, behavior triggers, treat restrictions, leash/collar setup, and previous training history. |
Emergency signs and when The Pet Hospitals may not be enough
The Pet Hospitals’ emergency content explains that some symptoms can wait while others require immediate veterinary attention.
| Symptom | Recommended route | Why |
|---|---|---|
| Pale, white, blue, or yellow gums | Emergency call or ER visit | Can indicate oxygen, bleeding, anemia, liver, shock, or circulation concerns. |
| Hit by car, fall, bite wound, major trauma | Emergency hospital if severe or after hours | Internal injury, bleeding, fractures, or shock may not be obvious at first. |
| Straining to urinate with little or no urine | Urgent veterinary care immediately | Urinary blockage can become life-threatening, especially in male cats. |
| Vomiting, diarrhea, appetite loss, lethargy | Call your location for triage | May be routine, urgent, or emergency depending on age, severity, dehydration, toxins, and other signs. |
| Heat stress or heatstroke signs | Emergency veterinary care | Heatstroke can damage organs quickly and needs urgent treatment. |
Pet portal, Thrive app, online pharmacy, refills, and reminders
Thrive Pet Healthcare support says local hospitals manage their own appointments, medical records, billing, and care questions, while the app or pet portal may help with booking and account management where available.
Use digital tools for
- Finding your local The Pet Hospitals clinic.
- Booking or managing appointments where supported.
- Accessing pet records or reminders where available.
- Requesting refills or routine account support.
- Reviewing Thrive Plus availability where offered.
Call the hospital for
Urgent symptoms, same-day care, boarding questions, grooming timing, vaccine requirements, estimates, records transfer, and medical questions that need the care team.
Online pharmacy safety
Confirm medication name, strength, dose, pet weight, refill quantity, shipping address, and whether the refill requires a current exam or lab work.
Do not use portal for emergencies
Portal and app messages are not the right route for breathing trouble, poisoning, seizures, collapse, major trauma, or urinary blockage signs.
Medical records, vaccine proof, daycare forms, and insurance documents
Records may be needed for grooming, boarding, daycare, training, travel, referrals, emergency hospitals, and pet insurance claims.
| Record need | Best route | What to include |
|---|---|---|
| New-client records | Ask your previous vet to send records to your chosen The Pet Hospitals location. | Vaccines, exam notes, lab results, imaging, surgery notes, chronic conditions, medications, allergies, and diet. |
| Vaccine proof | Use the portal/app if available or call the location where your pet is seen. | Pet name, owner name, vaccine needed, date needed, and destination such as groomer, boarding, daycare, or travel. |
| Boarding or daycare clearance | Call the service location and ask which vaccines or tests are required. | Rabies, Bordetella, DHPP/DHLPP, feline vaccines, fecal test, flea/tick prevention, and behavior notes if required. |
| Specialist or ER transfer | Ask The Pet Hospitals to send records to the receiving veterinarian or emergency hospital. | Receiving hospital name, phone, email or fax, appointment date, and reason for referral. |
| Pet insurance claim | Request an itemized invoice and medical notes after the visit. | Diagnosis, treatment, procedure names, medications, lab charges, doctor notes, and payment receipt. |
Payment, estimates, CareCredit, Scratchpay listings, and pet insurance
Payment options can vary by location and provider relationship. Confirm directly before surgery, dentistry, emergency care, boarding, or a large treatment plan.
Ask before authorizing care
Request an itemized estimate for exams, diagnostics, surgery, dentistry, anesthesia, medications, hospitalization, boarding, grooming, or follow-up care.
CareCredit listings
Several public provider listings show The Pet Hospitals locations in CareCredit search results. Confirm acceptance and current terms directly with the location.
Scratchpay listings
Scratchpay veterinary partner listings include The Pet Hospitals locations. Confirm whether financing is available before relying on it for care.
Pet insurance
Most pet insurance is reimbursement-based. Pay the clinic, request invoice and records, then submit the claim to your insurer.
Veterinary team and doctor-profile notes
Public Thrive career pages describe The Pet Hospitals as having seven Memphis-area locations and a large doctor team. Older official doctor profile pages also show individual DVM profiles. Confirm current doctor availability with the specific location before booking.
| Doctor or team signal | What it suggests | How to use it |
|---|---|---|
| 30+ doctor team reference | The group operates as a multi-location veterinary team rather than one single clinic. | Ask which doctor and location best fit your pet’s condition, species, and schedule. |
| Dr. Bart Madison profile | Older official profile identifies him with Collierville leadership and senior-dog comfort interests. | Confirm current availability before requesting any specific veterinarian. |
| Dr. Marie Cozzarelli profile | Official profile content emphasizes preventive care and translating veterinary science into everyday medicine. | Ask the location which doctor is best for wellness, sick visits, or ongoing care. |
| Dr. Victoria Clapp Wilkins profile | Official profile and blog references show doctor-created pet education content. | Use doctor pages as background only; call for current schedule and location. |
| Dr. Emme Patterson profile | Official profile content connects team experience to the Germantown/Memphis area. | Confirm current location, appointment type, and species coverage by phone. |
Content gap audit: what basic listings usually miss
Many ranking pages only show a phone number, address, hours, or reviews. This guide adds the practical details pet owners need before visiting.
| Missing detail | Why it matters | What this guide adds |
|---|---|---|
| Multi-location confusion | Owners may call one location but drive to another. | Seven-location table with addresses, phones, and best-use notes. |
| Appointment routing | Routine online booking is not safe for urgent symptoms. | Clear routine, urgent, emergency, grooming, boarding, and record routes. |
| New-client preparation | Missing records can delay vaccines, prescriptions, boarding, diagnostics, and surgery. | New Client Form PDF, record checklist, first-visit items, and call script. |
| Emergency signs | Pet owners may wait too long or use app messaging for serious symptoms. | Emergency signs, ER routing, safe transport, and direct-warning block. |
| Boarding and grooming requirements | Pets may be turned away without vaccines, testing, or behavior details. | Service preparation table and vaccine/medication checklist. |
| Portal and app workflow | Thrive app and local hospital tools may help, but they are not for emergencies. | Portal/app use cases, local-hospital responsibility, and emergency limitation. |
| Payment and insurance planning | Unexpected treatment costs can delay decisions. | Estimate questions, financing-check reminders, and insurance claim preparation. |
Official and high-value source checklist used for this guide
Use official pages for final confirmation. Third-party listings are helpful for location discovery, but clinic hours and services should always be verified by phone or official pages.
| Source | What it helps verify | When to use it |
|---|---|---|
| Thrive Pet Healthcare group page | Current official brand routing and Thrive Pet Healthcare connection. | Before using brand-level information or finding current hospital pages. |
| ThePetHospitals.com | Legacy brand site, redirects, location pages, blog resources, forms, emergency guidance, and doctor profiles. | Before using older location pages, forms, or blog-based care guidance. |
| Emergency guidance | Pet emergency signs and older Collierville emergency-hour references. | When deciding whether to call immediately or use a 24-hour emergency hospital. |
| Thrive app and support FAQ | App, pet portal, local hospital contact, appointment, and account-support workflow. | When accessing digital tools, appointments, records, or billing support. |
| New Client Form PDF | The presence of a new-client form for intake preparation. | Before the first visit, especially when transferring from another veterinarian. |
| The Pet Hospitals company profile | Multi-location overview, services summary, company size range, and seven-location brand footprint. | For brand-level context, not final appointment or hours decisions. |
Important pet health and safety notice
This guide helps with contact, location, appointments, forms, records, payment, boarding, grooming, portal access, and emergency routing. It does not replace veterinary diagnosis or treatment.
The Pet Hospitals FAQs
These questions focus on The Pet Hospitals locations, phone numbers, services, appointments, emergency care, portal access, records, boarding, grooming, payment, and insurance.