The Hospital of Central Connecticut: Contact & Patient Info

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New Britain, Connecticut · Hospital Patient Guide · Updated September 2026

The Hospital of Central Connecticut New Britain General contact, map, ER, parking, MyChartPLUS, billing, records, and visitor help

The Hospital of Central Connecticut at New Britain General Campus is part of Hartford HealthCare and is located at 100 Grand Street, New Britain, CT 06050. The main hospital number is 860.224.5011.

This page is built for patients, visitors, caregivers, and family members who need practical details quickly: the right phone number, emergency room contact, Google map, parking, visitor rules, MyChartPLUS support, medical records, billing, financial assistance, interpreter help, patient advocacy, dining, and official source links.

Call Main: 860.224.5011 Emergency Room: 860.224.5671 Open MyChartPLUS Pay Bill
Emergency warning: For chest pain, stroke symptoms, severe breathing trouble, serious injury, heavy bleeding, poisoning, overdose, suicidal crisis, or any life-threatening condition, call 911 or go to the nearest emergency department. Do not use MyChartPLUS, email, online forms, or a general guide for emergency triage.
Hospital address 100 Grand Street

New Britain, CT 06050. Use this for GPS, emergency arrival, visitor parking, records, and appointment directions.

Main phone 860.224.5011

Use for the hospital operator, visitor routing, department transfers, patient information, and general hospital questions.

Emergency Room 860.224.5671

Use 911 for life-threatening symptoms. The ER phone is useful for non-ambulance arrival questions when safe.

Medical records 860.224.5686

HIM fax is 860.224.5920 and email is HHCROI@hhchealth.org for official record-release workflows.

Start here: choose the right New Britain General action

Use this table before calling, driving, logging into MyChartPLUS, paying a bill, requesting records, or visiting a patient.

Your need Best action Prepare before you act
Life-threatening emergency Call 911 or go to the nearest emergency department. ID, insurance card, medication list, allergy list, emergency contact, and recent discharge papers if available.
General hospital information Call the main number at 860.224.5011. Department name, patient name if authorized, appointment date, or exact question.
Find a patient or room Call the main hospital operator. Patient full name, relationship, and any privacy code or unit information given by family.
Use MyChartPLUS Log in to MyChartPLUS or call support at 860.972.4993. Username, activation code if available, date of birth, phone/email on file, and issue description.
Pay or question a bill Use Hartford HealthCare online bill pay or call 1.877.442.2455. 12-digit Bill ID, date of birth, statement, insurance card, EOB, and account number.
Request medical records Contact Health Information Management or use MyChartPLUS when records are available online. Patient ID, date range, recipient details, photo ID, and written authorization if needed.
Visit a patient Check the unit’s current visitor rules and stop for a visitor pass. Driver’s license or photo ID, patient room/unit, quiet-hour awareness, and unit-specific restrictions.

The Hospital of Central Connecticut contact information

Use the main number for operator routing. Use the department number when you already know the service you need.

Contact item Current detail Use it for
Hospital name The Hospital of Central Connecticut at New Britain General Campus Emergency care, inpatient care, outpatient services, medical records, billing, and visitor planning.
Address 100 Grand Street, New Britain, CT 06050 GPS, Quigley Garage parking, emergency department routing, patient drop-off, and official paperwork.
Main number 860.224.5011 Hospital operator, department transfer, patient information, visitor help, and general questions.
Emergency Room 860.224.5671 Non-ambulance ER questions when safe. Use 911 for severe or life-threatening symptoms.
MyChartPLUS support 860.972.4993 Portal login, activation, technical support, eCheck-in help, and account access issues.
Billing customer service 1.877.HHC.BILL Hartford HealthCare bill questions, account review, payment help, insurance follow-up, and customer service messaging.
Medical records 860.224.5686 Health Information Management, release forms, copies, authorizations, and record transfers.
Calling tip: Start with your need: “Emergency Room,” “medical records,” “billing,” “patient room,” “patient advocacy,” “social work,” “spiritual services,” “public safety,” “pre-admission testing,” “radiology,” “lab,” or “MyChartPLUS support.”

Google map, directions, and arrival planning

Use this map for general routing to New Britain General Campus. Large hospital campuses can have separate entrances for emergency, main lobby, procedure areas, imaging, and outpatient services.

The Hospital of Central Connecticut at New Britain General Campus
100 Grand Street
New Britain, CT 06050
Main: 860.224.5011

Use this embedded map for route planning only. Confirm the correct entrance with your appointment instructions or the hospital operator before surgery, imaging, lab work, pre-admission testing, maternity care, or specialty visits.

Emergency arrival

For emergencies, follow signs for the Emergency Room. For life-threatening symptoms, call 911 so emergency medical services can route and stabilize the patient.

Main lobby arrival

For visiting, routine hospital routing, information desk help, and visitor passes, use the main lobby unless your instructions say otherwise.

Procedure arrival

Use the entrance and time listed in your instructions. Ask about fasting, medication holds, ride-home rules, insurance authorization, and check-in location.

Accessibility help

Call ahead if the patient needs wheelchair assistance, interpreter services, accessible parking, public safety escort, or special drop-off support.

Parking, Quigley Garage, valet, and entrances

The official visitor guide says patient and visitor parking is in the Quigley Garage next to the hospital lobby, with no fee for visitors and patients to park in the garage.

Parking or entrance need What to know Practical tip
Patient and visitor parking Use the Quigley Garage next to the hospital lobby. Budget extra time for parking, walking, visitor badge, and unit directions.
Parking fee The visitor guide states there is no fee for visitors and patients to park in the garage. City-metered on-street parking may have different rules.
On-street parking On-street parking is available in front of the hospital and is metered through the City of New Britain. Check city meter signs before leaving your car.
Handicap parking Handicap parking is designated in hospital parking garages and lots. Call ahead if a wheelchair or door-to-door drop-off is needed.
Valet parking Valet parking is listed near the Emergency Room entrance. Confirm current valet availability before relying on it for a procedure or mobility-limited arrival.
After-hours entry The visitor guide says visitors and patients can enter through the main lobby and emergency entrance after hours. Visitor access can still depend on unit rules, patient condition, and ID requirements.

Emergency Room guidance for New Britain General Campus

The emergency room phone is useful for non-ambulance questions when it is safe to call. Severe symptoms should go through 911 or immediate emergency care.

Call 911
Chest pain, stroke signs, severe trouble breathing, major trauma, uncontrolled bleeding, overdose, poisoning, loss of consciousness, suicidal crisis, or symptoms that feel immediately dangerous.
Use ER
Serious symptoms that cannot wait for an office appointment, including severe pain, high-risk infection symptoms, dehydration, head injury, broken bones, sudden neurologic symptoms, or worsening condition.
Do not use MyChartPLUS
MyChartPLUS messages are not an emergency response tool. Use phone, 911, or emergency care when immediate attention is needed.
Bring essentials
Photo ID, insurance card, medication list, allergy list, recent records, discharge papers, implant/device card, and emergency contact information.
Stroke and heart warning: Face drooping, arm weakness, speech trouble, sudden severe headache, chest pressure, shortness of breath, fainting, new confusion, or sudden one-sided weakness should be treated as emergency signs.

Departments and services patients commonly search

The Hospital of Central Connecticut provides inpatient and outpatient services in general medicine, surgery, and many specialty areas. Availability, entrance, department phone, and appointment rules can vary.

Department or care area What users usually need Before you go
Emergency Room Emergency evaluation, urgent symptoms, trauma, severe illness, and immediate care. Use 911 for life-threatening symptoms; bring medications and allergy details if possible.
Behavioral & Mental Health Crisis support, inpatient psychiatry, counseling-related services, or behavioral health routing. Visitor rules and unit rules may differ; check directly with the unit.
Cancer Care Oncology, infusion, radiation oncology, support groups, and treatment coordination. Confirm treatment location, lab timing, parking, visitor rules, and insurance authorization.
Cardiology & Heart Care Heart testing, follow-up, cardiac services, and related specialty care. Bring medication list, device card, prior test results, and referral if needed.
Diabetes & Endocrinology Diabetes education, endocrine visits, carbohydrate counting, pump education, and metabolic care. Bring glucose readings, medication list, pump/CGM data, labs, and diet questions.
Imaging Services MRI, X-ray, ultrasound, CT, or other diagnostic imaging. Ask about fasting, contrast, metal screening, arrival time, insurance authorization, and image transfer.
Maternity / Women’s Health Pregnancy-related care, birth planning, women’s health, and hospital arrival instructions. Confirm entrance, visitor rules, bag checklist, insurance, birth plan, and emergency signs.
Orthopedics, Spine, Pain, Neuroscience Surgery consults, pain procedures, spine care, neurology, movement disorders, stroke, and rehab planning. Bring imaging, referrals, medication list, prior therapy notes, and procedure instructions.
Surgery and pre-admission testing Pre-op checks, testing, medication review, anesthesia planning, and procedure arrival instructions. Confirm fasting, medication holds, driver requirement, parking, arrival door, and insurance approval.
Wound care, palliative care, senior services Complex wound visits, symptom support, chronic condition planning, and care coordination. Bring wound supplies list, home-care notes, medication list, caregiver details, and goals-of-care questions.

MyChartPLUS login, activation, support, and eCheck-in

Hartford HealthCare MyChartPLUS is the secure patient portal used for many routine digital tasks. It is not for emergencies.

What MyChartPLUS can help with

  • View available test results and visit information.
  • Message care teams for appropriate non-urgent issues.
  • Review appointments and complete eCheck-in when available.
  • View billing information or use secure customer-service messaging.
  • Manage some medication, allergy, and health information details.

Support number

For MyChartPLUS technical support, call 860.972.4993. Hartford HealthCare also lists MyChartPLUS support email as mychartplussupport@hhchealth.org for support routes where appropriate.

Activation routes

Sign up during a Hartford HealthCare visit, use the activation code from an After Visit Summary, or ask reception for an email or letter with an activation code and instructions.

Proxy access

Proxy access for another patient may require adult or minor proxy forms. Use official Hartford HealthCare proxy forms and send completed forms to the medical records route.

Urgent-message warning: MyChartPLUS messages can take time. For immediate symptoms, call the care location, go to emergency care, or call 911.

Appointments, pre-admission testing, and procedure preparation

Hospital appointments may involve a Hartford HealthCare Medical Group office, hospital department, imaging center, lab, pre-admission testing center, or procedure area.

Confirm the exact location. Ask whether the appointment is at New Britain General Campus, Bradley Memorial Campus, an outpatient diagnostic center, a medical office, or another Hartford HealthCare location.
Confirm entrance and parking. For the New Britain hospital campus, patient and visitor parking is tied to the Quigley Garage, but procedure instructions may point to a different entrance.
Check preparation rules. For surgery, imaging, lab work, endoscopy, anesthesia, or pre-admission testing, ask about fasting, medication holds, driver requirements, arrival time, and insurance authorization.
Bring documents. Bring photo ID, insurance card, referral, medication list, allergy list, implant/device card, legal documents if needed, and any forms requested by the department.
Use MyChartPLUS for routine tasks. Use MyChartPLUS for eligible eCheck-in, results, appointments, and non-urgent messages. Use the phone or emergency care for urgent needs.
Call script: “I have an appointment at The Hospital of Central Connecticut. Can you confirm the exact address, entrance, parking location, arrival time, fasting rules, medication instructions, and whether I need a driver?”

Billing, online payment, insurance, and financial assistance

Hartford HealthCare billing may include hospital, physician, emergency, imaging, lab, anesthesia, or specialty charges. Keep the statement and insurance explanation of benefits until the account is resolved.

Billing need Best route Prepare first
Pay online Hartford HealthCare online bill pay 12-digit Bill ID from the paper statement and patient date of birth.
Billing question 1.877.HHC.BILL / 1.877.442.2455 Patient name, account number, statement, date of service, insurance card, and EOB.
Secure customer-service message Use MyChartPLUS Portal login, account details, and a clear description of the billing issue.
Insurance question Contact your insurance plan and Hartford HealthCare billing Member ID, claim number, EOB, denial code, prior authorization, and referral information.
Financial assistance Hartford HealthCare financial assistance page or HOCC financial counselors Income documents, household size, bill/account number, date of service, and insurance status.
HOCC financial counselors Main Admitting Department, 100 Grand Street, New Britain, CT 06050; phone 860.224.5181 Ask about eligibility, payment plan options, application forms, and account-hold options.
Billing script: “I received a Hartford HealthCare bill for The Hospital of Central Connecticut. The Bill ID or account number is __, the date of service is __, insurance is __, and I need help understanding charges, payment options, or financial assistance.”

Medical records, release forms, MyChartPLUS records, and radiology copies

Some information may be available in MyChartPLUS, but official copies, third-party releases, proxy access, amendments, or complete records may require a written request.

Record need Official route What to prepare
View available records online MyChartPLUS Portal login, activation code if needed, and proxy access if managing another person’s records.
Request official record copies Health Information Management at The Hospital of Central Connecticut Written request, authorization form, photo ID, patient details, date range, and requested format.
HOCC medical records phone 860.224.5686 Patient name, date of birth, dates of service, recipient details, and relationship to patient.
HOCC records fax 860.224.5920 Completed authorization and any required identification or legal representative documents.
Records email HHCROI@hhchealth.org Use official forms and avoid sending unnecessary sensitive information by unsecured email.
Radiology images Use the radiology/image request process described by Hartford HealthCare medical records. Exam type, date, ordering provider, receiving doctor, and whether images are needed electronically or on disc.
Birth or death certificate Use the respective town or city process, not the standard hospital record request route. Legal eligibility, ID, relationship proof, and city/town vital records requirements.
Records timing note: Hartford HealthCare states patient and patient-representative requests are responded to within 15 business days under the 21st Century Cures Act. Some requests may have copy fees depending on purpose and Connecticut regulations.

Visitors, passes, quiet hours, dining, public safety, and patient support

Visitor rules can vary by unit, patient condition, infection control, and hospital updates. Always check with the patient’s unit before visiting sensitive or restricted areas.

Visitor topic Listed detail Practical step
General visiting hours Noon to 8 p.m. in the visitor guide, with instruction to verify with the patient’s unit. Call the unit before visiting ICU, psychiatric, isolation, maternity, surgical recovery, or restricted areas.
Visitor passes Visitor passes are required for guests/visitors who do not display an employee badge. Bring a driver’s license or photo ID and stop at the information desk for each visit.
After-hours access Main lobby and emergency entrance are listed for after-hours entry. After-hours entry does not override unit-specific restrictions or patient privacy choices.
Quiet hours Quiet hours are listed as 1–3 p.m. and 8 p.m.–8 a.m. every day. Keep phone noise low, limit visitors, and coordinate updates through one family spokesperson when possible.
Cafeteria Cafeteria hours are listed as 6:30 a.m.–7 p.m. Monday–Friday and 6:30 a.m.–6:30 p.m. Saturday–Sunday. Confirm current hours during holidays or late-night visits.
Gift Shop Located on the first floor in the main lobby, with phone 860.224.5260. Call before relying on gift shop hours or item availability.
Public Safety Public Safety escort and department help is listed at 860.224.5111. Use this for campus safety, escort requests, or security concerns when appropriate.

Patient advocacy, interpreter services, spiritual care, accessibility, and social work

Hospital support services can help with communication, directions, safety, care coordination, and patient-family concerns.

Patient Advocacy

The visitor guide lists Patient Advocacy at 860.224.5391. Use it for patient-experience concerns, communication issues, or help understanding where to raise a concern.

Interpreter services

Hartford HealthCare provider pages note interpreter services are available 24 hours a day, 7 days a week, 365 days a year, including spoken languages and American Sign Language.

Services for deaf or hearing-impaired patients

The visitor guide lists voice support at 860.224.5541 and TTY at 860.224.5705 for interpretation or auxiliary-aid arrangements.

Spiritual services

Spiritual Services is listed at 860.224.5900 ext. 2303. Catholic Chaplain is listed at ext. 2303 and other denominations at ext. 6103.

Social Work

The visitor guide lists Social Work support at 860.224.5236. Use it for discharge planning, support resources, family needs, and care coordination questions.

Lost and found

Lost and Found is listed at 860.224.5481. Patients should send valuables and non-essential belongings home when possible.

Content gap audit: what generic ranking pages often miss

Many pages only show the name, phone, address, map, and review score. A useful patient page should solve the real tasks patients and visitors have before care.

Generic page content Missing user intent What this guide adds
Address and phone only No main number vs ER number vs records vs billing vs MyChart support. A full contact matrix with use cases and call-prep details.
Simple map embed No parking, Quigley Garage, valet, handicap parking, or entrance guidance. Parking and entrance section based on official visitor-guide details.
Visitor hours only No visitor pass, ID, quiet hours, public safety, unit restriction, or after-hours entry details. Visitor-pass workflow, ID reminder, quiet hours, and unit-specific caution.
MyChartPLUS link only No support phone, activation guidance, proxy access, eCheck-in, or emergency-warning distinction. MyChartPLUS workflow with support and safe-use guidance.
Billing link only No Bill ID, customer service phone, financial-assistance counselor route, or insurance checklist. Billing table with practical documents to prepare.
Records link only No HIM phone, fax, email, authorization, ID, timing, or radiology-image context. Records workflow with official contact points and preparation checklist.

Official source checklist for this guide

Use these official pages and PDFs for final confirmation before driving, paying, requesting records, logging in, or visiting a patient.

Official source What it helps verify When to open it
The Hospital of Central Connecticut Hospital identity, Hartford HealthCare connection, New Britain and Southington campus context, service navigation, and official hospital branding. Open before relying on third-party listings or outdated directories.
Official maps and directions New Britain General Campus identity, main phone, directions, campus context, and visitor routing. Open before driving to the hospital or confirming campus address.
HOCC Patient & Visitor Guide PDF Phone directory, parking, Quigley Garage, visitor passes, visitor hours, dining, quiet hours, interpreter services, gift shop, public safety, and valuables guidance. Open before visiting a patient or planning parking and lobby arrival.
MyChartPLUS login Secure patient portal access for Hartford HealthCare patients. Open for records, results, eCheck-in, non-urgent messages, and billing tasks.
Hartford HealthCare MyChartPLUS help Portal feature overview, support phone, mobile app, fraud warning, and contact guidance. Open when login, activation, or support is needed.
Medical records page HIM process, HOCC records phone, fax, email, hours, forms, proxy access, record copies, and 15-business-day response note. Open when requesting official copies or authorizing record release.
Hartford HealthCare online bill pay Online bill pay route, 12-digit Bill ID, and date-of-birth lookup workflow. Open when paying a Hartford HealthCare bill online.
Billing & insurance Billing support, online payment, insurance support, No Surprises Act, cost-of-care information, and customer service route. Open for billing questions, insurance coordination, and account help.
Financial assistance Financial-assistance workflow, counseling, forms, and payment/collection policy resources. Open if hospital bills are difficult to pay or application help is needed.
Emergency services locations Hartford HealthCare emergency service location context and ER network information. Open for emergency department location comparison when the situation is not immediately life-threatening.
Independent guide notice: USHospitalGuides.com is not The Hospital of Central Connecticut, Hartford HealthCare, MyChartPLUS, a medical provider, an insurer, or an emergency service. Use official Hartford HealthCare pages, the hospital operator, MyChartPLUS, your insurance card, or 911 for final decisions.

Important health and safety notice

This guide helps with contact, location, parking, visitor information, patient portal use, billing, records, and hospital navigation. It does not replace medical advice, emergency triage, insurance approval, legal advice, or official Hartford HealthCare instructions.

For urgent symptoms: Call 911 or go to the nearest emergency department. Do not wait for MyChartPLUS, email, records processing, billing support, or online guide updates.

The Hospital of Central Connecticut New Britain General FAQs

These questions focus on the exact address, phone number, ER, map, parking, visitors, MyChartPLUS, medical records, billing, financial assistance, and patient-support details.

1. What is the address for The Hospital of Central Connecticut at New Britain General?
The Hospital of Central Connecticut at New Britain General Campus is located at 100 Grand Street, New Britain, CT 06050. Use this address for GPS, hospital parking, emergency arrival, visitor planning, and official paperwork.
2. What is the main phone number for The Hospital of Central Connecticut?
The main hospital phone number is 860.224.5011. Use it for the hospital operator, department routing, patient room connection, visitor questions, and general hospital information.
3. What is the Emergency Room phone number?
The official visitor guide lists the Emergency Room phone as 860.224.5671. For life-threatening symptoms, call 911 instead of calling a department line.
4. Where should patients and visitors park?
The visitor guide says patient and visitor parking is located in the Quigley Garage next to the hospital lobby, with no fee for visitors and patients to park in the garage. On-street parking is metered through the City of New Britain.
5. What are the general visiting hours?
The visitor guide lists general visiting hours as noon to 8 p.m., but patients and visitors should check with the patient’s unit because some units have different hours or restrictions.
6. Do visitors need a pass?
Yes. The visitor guide says visitor passes are required for guests or visitors who do not display an employee badge. A driver’s license or photo ID is required to get a visitor pass, and badges expire after one day.
7. How do I access MyChartPLUS?
Use the official MyChartPLUS login page at mychartplus.org. For technical support, call 860.972.4993. MyChartPLUS can help with available records, results, messages, appointments, eCheck-in, and billing tasks.
8. How do I request medical records from The Hospital of Central Connecticut?
Contact Health Information Management for The Hospital of Central Connecticut at 860.224.5686, fax 860.224.5920, or email HHCROI@hhchealth.org. Prepare written authorization, patient details, date range, recipient details, and photo ID if required.
9. How do I pay or question a Hartford HealthCare bill?
Use Hartford HealthCare online bill pay with the 12-digit Bill ID and patient date of birth, or call billing customer service at 1.877.HHC.BILL / 1.877.442.2455. Have the statement, insurance card, EOB, date of service, and account number ready.
10. Is this page official hospital medical advice?
No. This is an independent navigation guide. It helps users find contact details, maps, patient portal links, billing routes, records information, and visitor planning steps. For medical advice, official hospital instructions, insurance decisions, or emergencies, use Hartford HealthCare, your clinician, your insurer, or 911.