Texas Children’s Hospital Patient Portal Login

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Texas Children’s Hospital · Patient Portal Guide · Updated September 2026

Texas Children’s MyChart login, signup, support, proxy access, records, billing, appointments, and hospital contact help

Texas Children’s MyChart is the official secure patient portal for Texas Children’s Hospital, Texas Children’s Pediatrics, Texas Children’s Pavilion for Women, Texas Children’s Urgent Care, and Texas Children’s Health Plan access. It helps families view medical information, request or schedule appointments, use PreCheck-In, view test results, request refills, manage billing, and communicate with care teams for non-urgent needs.

This guide covers the official login page, activation help, forgot username/password steps, support phone numbers, proxy access for a child or family member, medical-record release, bill pay, emergency warnings, appointment preparation, and the main Texas Children’s Hospital map and contact details.

Log in to MyChart MyChart Help: 877-361-0111 Request Access Pay as Guest
Emergency warning: Texas Children’s MyChart is not for urgent medical needs. If you or your child needs urgent medical attention, call 911 or go to the nearest emergency center. Do not wait for a portal message response.
Official portal MyChart

Use Texas Children’s MyChart for secure portal access, appointments, records, refills, billing, and non-urgent care-team communication.

MyChart support 877-361-0111

Alternate support number: 832-824-0140. Use these for login and technical issues.

Hospital main number 832-824-1000

Use for Texas Children’s Hospital operator routing, general hospital questions, and department connections.

Main hospital address 6621 Fannin St.

Houston, TX 77030. Use this for the Texas Medical Center hospital campus and map planning.

Start here: choose the right Texas Children’s MyChart action

Use this table before logging in, creating an account, requesting child access, paying a bill, checking records, or contacting support.

Your need Best action Prepare first
Log in to MyChart Open the official Texas Children’s MyChart login page. Username or Epic ID, password, and two-step verification email or text access.
New user account Use activation, account request, or call MyChart support. Patient name, date of birth, contact details, activation code if received, and legal guardian details if applicable.
Forgot username or password Use the “Forgot login information?” links or call support. Email or phone on file, identity verification information, and access to two-step verification.
Access child’s chart Request proxy access. Parent/legal guardian details, patient details, relationship proof if requested, and identification.
Schedule or check appointment Use MyChart for available scheduling, appointment details, wait-list offers, and PreCheck-In. Insurance information, medications, allergies, current health issues, questionnaires, and copay if required.
Pay bill Log in and use Billing tab or use Pay as Guest. Guarantor/account details, patient date of birth, payment method, statement, and insurance EOB if available.
Request medical records Use MyChart when available or complete the Release of Information process. Date range, visit type, recipient details, handwritten signature when required, and contact phone number.
Urgent medical issue Call 911 or use emergency care. Do not wait for MyChart messages for urgent symptoms.

Texas Children’s MyChart login steps

Use the official Texas Children’s MyChart page only. Avoid unofficial login pages, ads, copied forms, or third-party “portal” pages that may not protect your health information.

Open the official login page. Go to mychart.texaschildrens.org. Confirm the page says Texas Children’s Hospital before entering login details.
Enter username or Epic ID. Type the MyChart username or Epic ID connected to the Texas Children’s account.
Enter your password. Use the password for the Texas Children’s MyChart account. Do not reuse passwords from unofficial sites.
Complete two-step verification if prompted. MyChart may send a code by email or text. Check spam or junk folders if the code does not arrive.
Choose the needed task. After login, use appointments, messaging, test results, refills, billing, medical records, proxy access, or Share Everywhere depending on your need.
Security check: Bookmark the official MyChart login page and never enter your username or password on a page that does not clearly belong to Texas Children’s MyChart.

How to activate or request Texas Children’s MyChart access

New users may receive an activation code by text or email after a visit, may request access online, or may contact MyChart support.

Activate account

Open MyChart access request

  1. Use an activation code if Texas Children’s sent one.
  2. Verify patient and contact information carefully.
  3. Set username, password, and verification preferences.

Request access

Request MyChart access

  1. Use the official request route for new or missing access.
  2. Parents and legal guardians should prepare proxy details.
  3. Call support if identity or account matching fails.

Call MyChart support

Call 1-877-361-0111

  1. Use for activation problems, account setup, or locked access.
  2. Alternate number: 832-824-0140.
  3. For account activation help, Texas Children’s also lists Monday–Friday support from 8 a.m. to 5 p.m.

Email support

mychart@texaschildrens.org

  1. Use only for non-urgent MyChart account questions.
  2. Do not include highly sensitive details unless instructed by Texas Children’s.
  3. Never email emergency symptoms.

Forgot username, forgot password, verification code, or locked account

Most login problems can be fixed from the official MyChart login page. Call support if the recovery process does not work.

Problem What to do Useful details
Forgot username Click the forgot login information link on the login page. Be ready for identity verification and two-step verification.
Forgot password Use the password recovery link on the official login page. You may need the email or phone number already on the account.
Verification code not received Check spam or junk email, wait briefly, then use resend if available. If the account has an old email or phone, call MyChart support.
Account deactivated or locked Call 1-877-361-0111 or 832-824-0140. Prepare patient name, date of birth, phone/email on file, and guardian details if applicable.
Cookies or browser error Enable cookies, try a supported browser, clear cache, or use the MyChart mobile app. Do not keep retrying on suspicious duplicate pages.
Wrong Texas portal Confirm you are on Texas Children’s MyChart, not another Texas hospital portal. The official login should show Texas Children’s Hospital branding and mychart.texaschildrens.org.

Proxy access for parents, legal guardians, and family members

Proxy access lets an authorized adult view another person’s medical information in MyChart. For children, access depends on parent/legal guardian status, age, privacy rules, and Texas Children’s approval.

Parent or legal guardian

Parents or legal guardians may request access to a minor child’s chart. Texas Children’s may verify identity, relationship, and guardianship before granting access.

Adult patient access

For patients 18 or older, access generally requires authorization from the patient or legal authority. Each person should use their own MyChart account.

MyChart Bedside proxy

Texas Children’s has a MyChart and MyChart Bedside Proxy/Release of Information form for access to portions of a patient’s record during an inpatient admission.

Privacy limits

Some records may require special authorization, and adolescent or sensitive services may have privacy restrictions under law or policy.

Do not share one login: MyChart FAQ guidance says spouses should not share one account because medical information is sensitive. Each user should have their own login.

Appointments, PreCheck-In, reminders, video visits, and wait-list offers

Texas Children’s MyChart can help with scheduling and appointment preparation for available services and specialties.

Portal feature What it helps with Practical step
Schedule or request appointments Available appointment scheduling, request workflows, and appointment details. Log in and open the appointments section, or call scheduling at 832-824-9322 when online options do not fit.
PreCheck-In Complete many check-in tasks before arrival. About five days before an appointment, open upcoming appointments and complete insurance, demographics, documents, questionnaires, medications, allergies, and health issues.
Appointment reminders Keeps families updated before visits. Update communication preferences in MyChart and opt in to text alerts if desired.
Wait-list offers May offer earlier appointment times when available. Respond quickly because offers may expire and can be first come, first served.
Video visits Supports virtual visit access when clinically appropriate and available. Check device, camera, microphone, internet, and login access before the visit time.
Specialty scheduling Existing users may see options for specialties such as adolescent medicine, gastroenterology, neurology, ophthalmology, orthopedics, otolaryngology, pulmonology, sports medicine, and urology. Confirm referral and insurance requirements before assuming online scheduling is complete.
Visit-prep checklist: Bring photo ID, insurance card, medication list, allergy list, referral or order, prior records, forms, and any appointment instructions. Tell the front desk if you completed PreCheck-In.

Texas Children’s MyChart billing, pay as guest, and billing phone numbers

Billing may appear through MyChart or through guest pay depending on the account, statement type, and patient relationship.

Billing need Best route Prepare first
Pay through MyChart Log in and choose Billing Username, password, two-step verification, payment method, and insurance explanation of benefits if reviewing a charge.
Pay without logging in Pay as Guest Statement, guarantor or account information, patient date of birth, and payment method.
Hospital billing question Call 832-824-2300 Patient name, date of service, account number, insurance card, statement, and EOB.
Texas Children’s Pediatrics or Urgent Care billing Call 832-824-2999 or toll-free 888-263-6360 Practice or urgent care location, visit date, statement number, and insurance information.
Financial counseling Call 832-824-5500, Option 1 Household income, insurance status, bill/account details, date of service, and supporting documents.
Itemized statement Billing department or medical-records guidance Ask for an itemized bill if insurance, reimbursement, or account review is needed.
Billing script: “I’m calling about a Texas Children’s bill. The patient name is __, date of service is __, account or statement number is __, insurance is __, and I need help with payment, an itemized statement, or financial assistance.”

Medical records, Health Information Management, release forms, and radiology images

MyChart is often the fastest option for available records. Complete records, third-party releases, radiology images, amendments, restrictions, and legal name changes may require separate forms or Health Information Management.

Record need Official route What to prepare
View available records online Texas Children’s MyChart Login access and proxy access if viewing a child’s chart.
Request complete medical records Medical and Health Records page Release of Information form, exact date range, visit type, requested records, phone number, and handwritten legal signature.
Submit release form Email: Releinfo@texaschildrens.org · Fax: 832-825-9056 · Mail: Texas Children’s Hospital, 6621 Fannin Street, Suite A195, Houston, TX Completed authorization, patient details, recipient details, date range, purpose, and signature.
Call Health Information Management 832-824-1600 Patient name, date of birth, records requested, date of service, and relationship to patient.
Radiology images Radiology department at 832-824-7237 Image type, date of exam, ordering provider, receiving provider, and CD or transfer preference.
Billing records or itemized bill Billing department at 832-824-2300 Account number, statement, date of service, and insurance EOB.
Records processing note: Texas Children’s says medical-record requests may take about 10–14 business days, and electronic records through MyChart may be faster and have minimal fees when available.

Share Everywhere: temporary record sharing through MyChart

Share Everywhere lets a MyChart user generate a temporary share code so another provider can view selected health information for care coordination.

Open Share Everywhere in MyChart. On the website, look under Health and Share My Records. In the mobile app, access it from the home screen after logging in.
Enter the recipient’s name. Add the name of the doctor, therapist, dentist, school nurse, or other care person who needs temporary access.
Generate the share code. Give the code and the patient’s date of birth to the person who will view the record.
Use it immediately. The share code expires quickly and is for one-time temporary access.
Proxy note: If you have proxy access to a child’s chart, you may be able to generate a Share Everywhere code from that child’s record so another provider can see the same information you can see.

Texas Children’s MyChart mobile app, face ID, fingerprint login, and notification settings

The MyChart mobile app can make login, visit preparation, appointment reminders, and wait-list offers easier, but it should still not be used for emergencies.

Download route

Use the official MyChart page links to the App Store or Google Play. Avoid unofficial app download pages.

Mobile login

After setup, mobile access may support face ID or fingerprint login depending on device settings and MyChart configuration.

Notifications

Update communication preferences in MyChart to receive appointment reminders and wait-list offer alerts by text or email when available.

Privacy

Protect your phone lock screen, avoid public Wi-Fi for health information when possible, and sign out on shared devices.

Texas Children’s Hospital contact, address, map, and directions

The MyChart portal is online, but many families also need the main hospital address, phone number, emergency center, parking, and campus directions.

Texas Children’s Hospital
6621 Fannin Street
Houston, TX 77030
Main: 832-824-1000

Use this embedded map for general Texas Medical Center routing. For appointments, confirm the exact building, tower, garage, valet area, clinic floor, or emergency entrance before leaving.

Main operator

Call 832-824-1000 for general hospital routing, patient-family questions, department transfers, or campus information.

Schedule appointment

Call 832-824-9322, Monday through Friday, 7 a.m. to 7 p.m., or use MyChart when available.

Emergency Center

The Texas Medical Center Emergency Center is listed at West Tower, 6621 Fannin Street, 1st Floor, Houston, TX 77030, phone 832-824-5454.

Guest Services

Guest Services is listed at 832-826-STAR (7827) and can help with visitor and campus support questions.

Texas Children’s hospital campuses and commonly confused locations

Texas Children’s has multiple hospitals, outpatient buildings, specialty centers, urgent care locations, pediatrics practices, and Pavilion for Women locations. Confirm the exact address in MyChart before driving.

Location Address Phone Use this note
Texas Children’s Hospital – Texas Medical Center 6621 Fannin Street, Houston, TX 77030 832-824-1000 Main Houston hospital campus and common MyChart appointment destination.
Emergency Center – Texas Medical Center West Tower, 6621 Fannin St., 1st Floor, Houston, TX 77030 832-824-5454 Use for pediatric emergency care; call 911 for life-threatening symptoms.
Texas Children’s Hospital West Campus 18200 Katy Freeway, Houston, TX 77094 832-227-1000 West Houston campus; verify the building and appointment department.
Texas Children’s Hospital The Woodlands 17600 Interstate 45 South, The Woodlands, TX 77384 936-267-5000 Inpatient hospital and emergency center location in The Woodlands area.
The Woodlands Outpatient Services 17580 Interstate 45 South, The Woodlands, TX 77384 936-267-5000 Different address from inpatient/emergency building; check appointment instructions.
Texas Children’s Pavilion for Women 6651 Main Street, Houston, TX 77030 832-826-3000 Use for Pavilion for Women services; MyChart may also support appointment access.
Wallace Tower 6701 Fannin Street, Houston, TX 77030 832-824-1000 Home to many outpatient clinics; new visitors should budget extra time.
North Austin Campus 9835 North Lake Creek Parkway, Austin, TX 78717 Use the official location page for department-specific numbers Austin-area campus; confirm the exact appointment building and service line.
Campus warning: MyChart appointment reminders may list a tower, clinic, urgent care, specialty care location, or Pavilion for Women address. Do not assume every Texas Children’s appointment is at 6621 Fannin Street.

Emergency, urgent care, portal safety, and privacy rules

MyChart is useful for routine digital access, but it is not a substitute for emergency care, urgent clinical judgment, or official medical advice.

Use 911 / ER
Severe breathing trouble, bluish lips, severe allergic reaction, seizure, major injury, uncontrolled bleeding, poisoning, suicidal crisis, stroke-like symptoms, severe dehydration, or any life-threatening symptom.
Use MyChart
Appointments, test results, non-urgent care-team messages, refill requests, PreCheck-In, medical records available online, billing review, and proxy access tasks.
Use phone
Same-day clinical concerns, appointment scheduling problems, urgent instructions, hospital operator routing, billing questions, or MyChart access problems.
Protect privacy
Do not share passwords, do not use another person’s account, sign out on shared devices, and use proxy access rather than sharing login credentials.

Content gap audit: what generic portal pages usually miss

Low-value portal pages often give only a login button. A practical patient guide should answer login, support, access, billing, records, emergency, and location questions together.

Generic content Missing user intent What this guide adds
Login link only No activation, forgot login, support numbers, or two-step verification guidance. Login steps, support phone numbers, email route, and account recovery table.
Portal feature list No appointment PreCheck-In, wait-list, proxy access, or Share Everywhere explanation. Appointment workflow, proxy access, mobile app, and record-sharing procedure.
Billing link No billing phone numbers, pay-as-guest route, financial counseling, or statement preparation. Billing table with hospital, pediatrics, urgent care, financial counseling, and itemized-bill guidance.
Medical records link No HIM phone, email, fax, release form, processing time, or radiology image route. Records workflow with Health Information Management details and form checklist.
No location clarity Families may confuse Texas Medical Center, West Campus, The Woodlands, Wallace Tower, Pavilion for Women, and North Austin. Map, campus table, main phone, emergency center details, and appointment-location warning.

Official source checklist for this Texas Children’s MyChart guide

Use these official pages for final confirmation before logging in, sending records, paying a bill, driving to a campus, or using proxy access.

Official source What it helps verify When to open it
Texas Children’s MyChart login Login page, support phone numbers, activation, request access, health plan access, virtual urgent care, pay as guest, and urgent medical warning. Open when signing in, activating, recovering access, or paying through MyChart.
Appointments with MyChart Portal features, scheduling, appointment reminders, video visits, PreCheck-In, wait-list access, and support email. Open before an appointment or when learning what MyChart can do.
MyChart FAQ Proxy access, forgotten username/password help, two-step verification, reactivation support, and account privacy. Open when login recovery or family access is confusing.
Texas Children’s contact page Main number, appointment scheduling phone, billing, financial counseling, guest services, language services, TTY, hospital address, emergency center, campuses, and specialty contact details. Open for hospital phone numbers and campus contact information.
Medical and Health Records Health Information Management phone, address, hours, release form, submission email, fax, processing time, fees, and radiology image request route. Open when requesting medical records or official copies.
Paying your bill MyChart billing route, guest payment route, customer service phone numbers, and online billing functions. Open for billing questions, online payment, or payment-plan information.
Find a location Hospital, specialty care, Pavilion for Women, pediatrics, urgent care, Austin-area, Houston-area, McAllen-area, and College Station-area search tools. Open before driving to confirm the exact appointment location.
Medical Records Request Form PDF Release of Information form fields, record types, preferred format, third-party release, authorization terms, signature requirements, fax, email, and mailing route. Open when you need an official release form outside MyChart.
Share Everywhere PDF How to generate a share code from MyChart, temporary access, one-time use, and proxy sharing for a child’s record when authorized. Open when sharing medical information with another provider or caregiver.
Independent guide notice: USHospitalGuides.com is not Texas Children’s Hospital, not MyChart, not Epic, not a medical provider, not an emergency service, and not an insurer. Use official Texas Children’s pages, MyChart, the hospital operator, your insurance card, or 911 for final decisions.

Important health, privacy, and emergency notice

This guide helps with portal login, account support, billing, records, contact information, and map planning. It does not replace medical advice, emergency triage, legal advice, insurance approval, or official Texas Children’s instructions.

For urgent symptoms: Call 911 or go to the nearest emergency center. Do not use MyChart messages, email, guest pay, or record-request forms for urgent medical needs.

Texas Children’s Hospital MyChart FAQs

These questions focus on the official portal login, signup, support numbers, proxy access, appointments, billing, records, app use, emergency warnings, and hospital contact details.

1. What is the official Texas Children’s MyChart login page?
The official login page is mychart.texaschildrens.org. Use the Texas Children’s MyChart page for secure access to appointments, records, refills, test results, billing, messages, proxy access, and account tools.
2. What is the Texas Children’s MyChart support phone number?
For MyChart login or technical problems, call 1-877-361-0111 or 832-824-0140. For activation help, Texas Children’s also lists support Monday through Friday from 8 a.m. to 5 p.m. and email at mychart@texaschildrens.org.
3. How do I sign up for Texas Children’s MyChart?
You can use an activation code if you received one, request access through the official MyChart access page, or contact MyChart support at 1-877-361-0111. Parents or legal guardians requesting access to a child’s chart may need proxy access verification.
4. What can I do inside Texas Children’s MyChart?
MyChart can help with scheduling or requesting appointments, appointment reminders, video visits, PreCheck-In, wait-list offers, billing, medical records, test results, refill requests, provider communication, and more.
5. Can I use Texas Children’s MyChart for urgent medical needs?
No. Texas Children’s states that MyChart is not for urgent medical needs. If you or your child needs urgent medical attention, call 911 or go to the nearest emergency center.
6. How do I recover a forgotten MyChart username or password?
Use the “Forgot login information?” links on the official MyChart login page. You may need to complete identity verification and two-step verification. If that does not work, call 1-877-361-0111 or 832-824-0140.
7. How does proxy access work for a child’s Texas Children’s chart?
Proxy access allows an authorized parent, legal guardian, or other approved representative to access another person’s medical information in MyChart. You must generally be at least 18 to have proxy access, and Texas Children’s may verify guardianship or legal authority.
8. How do I pay a Texas Children’s bill through MyChart?
If you have a MyChart account, log in and select the Billing tab. If you cannot access billing details in MyChart, use official billing contact numbers or the Pay as Guest route when available.
9. How do I request medical records from Texas Children’s?
Start with MyChart for available records. For official copies, complete the Release of Information form and submit it through the official route. Health Information Management is listed at 832-824-1600, with email Releinfo@texaschildrens.org and fax 832-825-9056.
10. What is the main Texas Children’s Hospital address and phone number?
The main Texas Children’s Hospital address is 6621 Fannin Street, Houston, TX 77030, and the main number is 832-824-1000. Always confirm the exact campus, tower, clinic, or emergency entrance before driving.