The Hospital of Central Connecticut-: Contact & Patient Info

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New Britain, Connecticut · Hospital Patient Guide · Updated September 2026

The Hospital of Central Connecticut New Britain General Campus contact, ER, map, parking, records, visitors, billing, and patient help

The Hospital of Central Connecticut – New Britain General Campus is an acute-care community teaching hospital campus at 100 Grand Street, New Britain, CT. The main hospital number is 860-224-5011, and the official emergency services page lists the New Britain General Campus emergency room phone as 860-224-5671.

This guide is built for patients, families, and visitors who need more than a basic map listing. It covers emergency-room routing, campus contact numbers, parking, visitor passes, dining, quiet hours, interpreter services, medical records, MyChartPLUS, financial assistance, patient advocacy, safety, and official source links.

Call 911 for Emergency Call Main: 860-224-5011 ER Phone: 860-224-5671 Official ER Page
Medical emergency? Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, overdose, poisoning, seizure, uncontrolled bleeding, suicidal thoughts, loss of consciousness, or any condition where driving yourself could be unsafe.
Official campus New Britain General Campus

Use this campus name for maps, medical records, billing, referrals, and hospital directions.

Campus address 100 Grand Street

New Britain, CT. Official pages commonly list the campus ZIP as 06050, while the ER listing may show 06052.

Main phone 860-224-5011

Use for hospital routing, patient room connections, department transfers, and general questions.

Emergency room 860-224-5671

The official ER page lists this number for the New Britain General Campus emergency room.

Parking Quigley Garage

The visitor guide says patient and visitor parking is in the Quigley Garage next to the hospital lobby, with no garage fee for visitors and patients.

Hospital profile Acute-care teaching hospital

Hartford HealthCare identifies HOCC as an acute-care community teaching hospital with campuses in New Britain and Southington.

Start here: choose the safest hospital route

Use this table before calling, driving, visiting, asking for records, or checking a bill.

Need Best action Prepare first
Life-threatening emergency Call 911 immediately. Address, symptoms, age, medications, allergies, whether the patient is breathing, and whether they are conscious.
Emergency room visit Use the New Britain General Campus ER at 100 Grand Street or call 911 if transport is unsafe. Photo ID, insurance card, medication list, allergy list, emergency contact, and recent records if available.
Patient room or department Call the main hospital number at 860-224-5011. Patient full name, room number if known, department name, or reason for calling.
Visitor parking Use the Quigley Garage next to the hospital lobby when appropriate. Driver’s license for visitor pass, patient unit, room number, and current visitor rules.
Medical records Use Hartford HealthCare medical records / MyChartPLUS routes. Date of service, facility name, record type, recipient, and signed authorization if needed.
Billing or financial help Call 877-HHC-BILL or use MyChartPLUS secure customer service messaging. Account number, insurance EOB, date of service, patient name, and bill copies.
Patient advocacy Call Patient Advocacy at 860-224-5391. Patient name, date of care, department, concern summary, and what resolution you are requesting.

New Britain General Campus phone directory

Use the main number when you are not sure where to call. For life-threatening emergencies, call 911 instead of calling a department line.

Department or service Phone number Use it for
Main Number 860-224-5011 General routing, patient rooms, department transfers, and hospital information.
Emergency Room 860-224-5671 Non-911 emergency department routing questions. Call 911 for immediate emergency response.
Food & Nutrition Services 860-224-5900 ext. 2187 Patient meal coordination and food-service questions.
Lost and Found 860-224-5481 Missing belongings, items left during a visit, or lost property follow-up.
Patient Advocacy 860-224-5391 Care concerns, communication concerns, service issues, or help navigating a hospital issue.
Public Safety 860-224-5481 Campus safety questions, security routing, or lost-and-found connection.
Public Safety Escort 860-224-5111 Requesting a safety escort when available.
Social Work 860-276-5236 Discharge planning, support needs, home-care concerns, and community-resource questions.
Spiritual Services 860-224-5900 ext. 2303 Catholic chaplain or spiritual support routing.
Other spiritual requests 860-224-5900 ext. 6103 Other-denomination clergy or spiritual-care requests.
Gift Shop 860-224-5260 Gift shop questions, location, and availability before visiting.
Services for deaf or hearing-impaired patients 860-224-5541 voice / 860-224-5705 TTY Interpreter services, auxiliary aids, or communication assistance.
Emergency reminder: Department numbers are not a substitute for 911. Use 911 for life-threatening symptoms, unsafe transport, severe trauma, chest pain, stroke symptoms, overdose, or loss of consciousness.

Google map, address, parking, valet, and arrival planning

Use the map for navigation. Follow emergency signs when arriving for the ER, and use the main lobby or information desk for general visitor directions.

The Hospital of Central Connecticut – New Britain General Campus
100 Grand Street
New Britain, CT 06050
Main: 860-224-5011

This embedded map is for navigation only. For emergency symptoms, call 911 or follow emergency entrance signage at the hospital.

Quigley Garage

The visitor guide says patient and visitor parking is located in the Quigley Garage next to the hospital lobby, with no fee for visitors and patients to park in the garage.

Street parking

On-street parking is available in front of the hospital and is metered through the City of New Britain.

Accessible parking

Handicap parking is designated in hospital parking garages and lots. Ask public safety or the information desk if you need help.

Valet near ER

The visitor guide says valet parking is available near the Emergency Room entrance. Confirm current valet availability before relying on it.

Emergency room information for New Britain General Campus

The emergency room treats patients with conditions ranging from major trauma, heart attacks, and stroke to more minor illness.

ER location
New Britain General Campus, 100 Grand Street, New Britain, CT. The official ER page lists the New Britain ER ZIP as 06052.
ER phone
860-224-5671 for non-911 ER routing questions. Call 911 for immediate emergency response.
ER conditions
The official emergency page says the ER treats major trauma, heart attacks, stroke, and more minor illness.
ER team
The emergency page describes board-certified emergency physicians, physician assistants, nurses, technicians, and staff specially educated in emergency care.
Two campuses
HOCC lists emergency rooms at New Britain General Campus and Bradley Memorial Campus in Southington. Use the correct campus for your location and care plan.
Symptom or situation Best route Why it matters
Chest pain, stroke symptoms, severe breathing trouble, overdose, poisoning, major trauma, uncontrolled bleeding Call 911 immediately. Emergency medical services can start care and transport safely.
Severe abdominal pain, seizure, severe allergic reaction, sudden confusion, fainting, severe burns Go to the ER or call 911 if transport is unsafe. These symptoms may require emergency testing, monitoring, medication, or admission.
Minor illness, mild injury, routine medication question, non-urgent follow-up Consider urgent care, primary care, or nurse advice when appropriate. The ER prioritizes patients by severity, and less urgent concerns may wait longer.
You are unsure whether symptoms are dangerous When symptoms are sudden, severe, or worsening, seek emergency help. Delays can be dangerous for heart attack, stroke, infection, trauma, poisoning, and breathing problems.

ER wait times, “I’m On My Way,” and triage expectations

The official ER page links to an “I’m On My Way” tool and explains that average wait time is to see a physician or advanced practitioner according to symptom severity.

Use 911 when symptoms are dangerous. Do not use an online check-in tool instead of emergency medical services for life-threatening symptoms.
Give the most serious symptom first. Mention chest pain, stroke signs, breathing trouble, pregnancy, severe pain, bleeding, confusion, overdose, trauma, or suicidal thoughts early.
Expect triage, not first-come-first-served care. More severe patients may be treated before patients who arrived earlier.
Bring key information if safe. Photo ID, insurance, medications, allergies, recent records, and emergency contacts help staff, but do not delay emergency care.
Follow discharge instructions carefully. Ask what symptoms mean you should return to the ER, which doctor to follow up with, and how to access results or records.

Official “I’m On My Way” link

Open ER arrival tool

  1. Use only when it is safe and appropriate.
  2. Do not use it instead of 911 for life-threatening symptoms.
  3. Remember wait times still depend on symptom severity.

Official emergency services page

Open HOCC emergency services

  1. Confirm the New Britain ER address and phone.
  2. Review campus options.
  3. Use official guidance for urgent vs emergency decisions.

Visitor passes, visiting hours, lobby access, and after-hours entry

Visitor rules can change by unit, patient condition, infection-control needs, and hospital operations. Always check with the patient’s unit.

General visiting hours
The visitor guide lists general visiting hours from noon to 8 p.m. and says to check with the patient’s unit to verify.
Visitor passes
Visitor passes are required for guests who do not display an employee badge. The guide says a driver’s license is required to get a visitor pass.
Daily badge
Visitor badges expire after one day, so guests must stop at the information desk for a new badge on each visit.
Lobby staffing
The visitor guide says the main lobby is staffed by public safety officers 24 hours a day, 7 days a week.
After-hours entrance
The guide says visitors and patients can enter through the main lobby and emergency entrance after hours.
Unit restrictions
Check with the unit about children, outside food, infection-control rules, isolation precautions, or any other restrictions.
Do not visit while contagious: If you have respiratory symptoms, fever, vomiting, diarrhea, or another contagious condition, call the unit before visiting.

Dining, food rules, gift shop, ATM, and quiet hours

The official visitor guide includes practical details often missing from map listings.

Amenity Details from visitor guide Practical note
Food & Nutrition Services 860-224-5900 ext. 2187 Patients are visited by a food service coordinator to help with menu selections.
Cafeteria 6:30 a.m. – 7 p.m. Monday–Friday; 6:30 a.m. – 6:30 p.m. Saturday–Sunday. Confirm current hours because hospital food-service hours can change.
Au Bon Pain Main lobby; 6:30 a.m. – 4 p.m. Monday–Friday; closed Saturday and Sunday. Confirm current availability before relying on it for a visit.
Outside food Food may be brought for patients but should meet doctor or dietitian dietary orders. Check with the nurse before bringing outside food.
Quiet hours Every day 1–3 p.m. and 8 p.m. – 8 a.m. Keep voices low, reduce electronics volume, and help protect the healing environment.
ATM Located on the first floor. Ask the information desk if you need current location guidance.
Gift Shop Located on the first floor in the main lobby; phone 860-224-5260. Call before visiting if you need hours or item availability.

Interpreter, language, disability, spiritual-care, and accessibility help

Ask any care-team member or nurse for help if the patient needs language, communication, mobility, visual, hearing, or spiritual support.

Interpreter and language services

The visitor guide says to contact the nurse to arrange interpretation services.

Deaf or hearing-impaired services

Call 860-224-5541 voice or 860-224-5705 TTY to arrange interpretation services or auxiliary aids.

Visually impaired patients

The guide says patients may request services from any staff member.

Physical disabilities

The guide states the hospital is handicap-accessible. Ask public safety, registration, or unit staff for arrival support.

Spiritual care

Ask any care-team member if you want your own clergy notified or if you have sacramental, Bible, sacred text, prayer, or other religious requests.

Integrative medicine

The visitor guide lists therapeutic sessions such as healing touch, reiki, reflexology, massage, comforting hands, and pet therapy.

Medical records, ER records, discharge papers, imaging, and legal health records

Medical records may be needed for follow-up doctors, specialists, insurance, work, school, legal needs, disability, or personal files.

Record need Best route What to include
Recent results or discharge information Check MyChartPLUS when available. Correct patient account, visit date, department, and physician name if known.
Formal medical records copy Use Hartford HealthCare Health Information Management / medical records instructions. Patient identity, date range, facility, record type, recipient, and signed authorization.
Emergency room record Request the ER record for the New Britain General Campus date of service. Exact ER visit date, patient name, date of birth, and where the record should be sent.
Discharge summary Check MyChartPLUS or request through medical records. Hospital stay dates, discharge date, attending physician, and next-provider details.
Imaging or x-ray records Ask whether the next doctor needs the written report, images, or both. Exam type, date, ordering doctor, receiving provider, and image-transfer preference.
Billing statement Use billing support, not medical records, when the issue is charges or payment. Account number, patient name, date of service, insurance EOB, and statement copy.
Helpful distinction: A patient portal record can help you review care, but a formal legal medical-record copy may require a medical-records request and authorization.

MyChartPLUS and online patient access

Hartford HealthCare uses MyChartPLUS for digital access to selected records, messages, bills, and care information.

Use MyChartPLUS for

  • Viewing selected test results and clinician notes.
  • Reviewing discharge information when available.
  • Sending secure customer service messages.
  • Managing online bill payment or account questions.
  • Sharing information with follow-up clinicians when available.

Do not use portal messages for emergencies

Portal messaging is not a substitute for 911, emergency care, or immediate medical attention for severe symptoms.

When records are missing

Some documents may not appear instantly or may require a formal records request. Use medical-records instructions for full chart copies.

Billing messages

The financial assistance page says secure customer service messaging is available through MyChartPLUS for billing help.

Open MyChartPLUS

Go to MyChartPLUS

  1. Sign in with your Hartford HealthCare account.
  2. Check visits, results, notes, billing, or messages.
  3. Use medical records if you need a formal copy.

Medical records page

Open Hartford HealthCare medical records

  1. Choose the correct facility.
  2. Follow authorization instructions.
  3. Include the exact record type and date range.

Billing, insurance, cost questions, and financial assistance

Hospital bills can include facility charges and separate physician or professional charges. Review every statement and insurance explanation carefully.

Billing help number

For Hartford HealthCare billing questions and financial assistance support, call 877-HHC-BILL or 877-442-2455.

Financial counseling

Hartford HealthCare says financial experts can explain the billing process, payment plan options, and whether assistance programs may apply.

Insurance eligibility assessment

The financial assistance page says patients may qualify for government assistance such as Medicaid, Medicare, or other programs.

Financial assistance

If you qualify, Hartford HealthCare says discounts or grants may be available to help pay for care.

Billing task Best action What to have ready
Question about a hospital bill Call 877-HHC-BILL or use MyChartPLUS secure messaging. Account number, date of service, patient name, insurance EOB, and bill copy.
Financial assistance application Ask billing support how to apply and what documents are needed. Household income, insurance status, bill copies, ID, and any requested proof.
Payment plan Ask financial counseling or billing support about payment options. Amount due, due date, monthly budget, insurance status, and financial-assistance screening result.
Insurance denial or appeal Contact your insurer and ask the hospital billing office for itemized documents if needed. EOB, denial reason, procedure codes, physician notes, and itemized statement.
Cost conversation script: “Can you explain whether this is a hospital bill, professional bill, or both; whether financial assistance may apply; and what documentation I need for insurance or payment-plan review?”

Hospital services and care areas at The Hospital of Central Connecticut

The official services navigation lists many care areas. Availability can depend on campus, physician order, insurance, schedule, and clinical need.

Care area What users may need Practical next step
Emergency Room ER care for trauma, heart attack, stroke, serious illness, and urgent symptoms. Call 911 for life-threatening symptoms or use the New Britain ER entrance.
Cardiology and Heart Care Chest pain, heart rhythm, heart failure, testing, or specialist follow-up. Use emergency care for acute symptoms; otherwise follow physician referral instructions.
Stroke and Neuroscience Stroke signs, neurological symptoms, headache, spine, or nervous system concerns. Call 911 for sudden face droop, arm weakness, speech trouble, severe headache, or sudden numbness.
Imaging Services X-ray, MRI, CT, ultrasound, or related reports. Confirm order, appointment location, preparation instructions, and record-transfer needs.
Maternity and Women’s Health Pregnancy, labor concerns, women’s health, and related specialty care. Call your OB or 911/ER for severe bleeding, severe pain, decreased fetal movement, or emergency symptoms.
Behavioral and Mental Health Mental health crisis, inpatient or outpatient behavioral health, or safety concerns. Call 911 or go to the ER for suicidal thoughts, danger to self or others, overdose, or severe confusion.
Cancer Institute Cancer diagnosis, treatment coordination, radiation oncology, or navigation support. Ask about records, referrals, imaging, pathology reports, and care-team coordination.
Digestive Health and Surgery GI care, procedures, operative reports, and follow-up planning. Confirm prep instructions, arrival time, driver requirement, and record access after procedure.
Physical Therapy and Rehabilitation Recovery after injury, surgery, stroke, pain, or mobility problems. Ask whether your therapy order, insurance authorization, and appointment location are complete.
Wound Care, Urology, Orthopedics, Sleep, Pain, and Palliative Care Specialty follow-up, chronic condition management, or supportive-care planning. Use official service pages or physician referral to confirm location, requirements, and insurance.

Patient safety, advocacy, personal belongings, tobacco, weapons, and phone use

The visitor guide and Hartford HealthCare patient resources include practical safety and patient-support information.

Patient advocacy

Call 860-224-5391 if you need help with a care concern, communication concern, service issue, or unresolved hospital problem.

Personal belongings

The visitor guide asks patients to send valuables and non-essential belongings home with family or friends. The hospital is not responsible for lost valuables.

Drugs, tobacco, and weapons

Drugs, weapons, tobacco, and e-cigarettes or personal vaporizers are not permitted on campus.

Mobile phone restrictions

Wireless devices may be used in many non-patient areas, but cell phones are prohibited in certain areas such as Critical Care and Radiology. Follow signage.

Public safety escort

To reach Public Safety or request an escort, call 860-224-5111.

Fire alarms and drills

If a drill occurs, staff may close patient room doors. Visitors should remain in the patient room and follow staff instructions.

Content gap audit: what basic hospital listings usually miss

Most ranking listings show name, phone, address, and ratings. Patients and visitors need practical details before an ER visit, hospital stay, record request, bill question, or family visit.

Common missing detail Why it matters What this guide adds
ER phone and triage context Users may call the wrong line or expect first-come-first-served ER care. ER phone, 911 warning, symptom routing, severity-based wait-time explanation, and official ER link.
Campus ZIP differences Some official pages show New Britain campus ZIP 06050 while the ER listing may show 06052. Explains the same 100 Grand Street campus and uses map search by street address.
Parking and valet details Families need to know where to park before entering the hospital. Quigley Garage, no garage fee for patients/visitors, metered street parking, handicap parking, and valet near ER.
Visitor-pass requirements Visitors can be delayed without ID or unit information. Driver’s license requirement, daily badge renewal, lobby staffing, after-hours entrance, and unit restrictions.
Interpreter, TTY, and accessibility help Patients may need language, hearing, visual, or mobility support. Interpreter route through nurse, voice/TTY numbers, visual-service request, and accessibility reminder.
Records vs portal difference Portal access is not the same as a formal legal record copy. MyChartPLUS guidance, formal records workflow, ER records, discharge summaries, imaging, and billing-statement distinction.
Billing and financial assistance Hospital bills can be confusing and may arrive separately from physician bills. 877-HHC-BILL, financial counseling, eligibility assessment, financial assistance, and cost-conversation script.

Official source checklist used for this guide

Use official pages and documents for final confirmation before visiting, paying, requesting records, using the portal, or making emergency decisions.

Official source What it verifies When to open it
HOCC Emergency Services ER service description, New Britain ER address, ER phone, ER wait-time link, emergency team, and urgent vs emergency guidance. Before choosing between 911, ER care, urgent care, or campus ER options.
The Hospital of Central Connecticut Official hospital identity, New Britain and Southington campus context, services navigation, and Hartford HealthCare affiliation. Before confirming hospital identity or navigating official patient resources.
Maps & Directions Campus direction resources and New Britain General Campus map context. Before driving, planning visitor parking, or checking campus location.
Patient & Visitor Guide PDF Phone directory, parking, visitor passes, visiting hours, dining, quiet hours, interpreter help, public safety, gift shop, and patient safety notes. Before visiting, parking, eating, bringing food, requesting access help, or contacting patient advocacy.
Hartford HealthCare Medical Records Health Information Management, medical-record privacy, MyChartPLUS access, record request process, and record release context. After an ER visit, hospital stay, imaging exam, surgery, or outpatient service when records are needed.
MyChartPLUS Portal access for selected records, billing, messages, and healthcare account tools. When reviewing results, notes, discharge information, billing, or secure account messages.
Financial Assistance Financial counseling, insurance eligibility assessment, assistance programs, grants or discounts, and 877-HHC-BILL. When a hospital bill is unaffordable or confusing.
Patient Rights, Responsibilities & Privacy Patient rights, responsibilities, privacy, communication support, and care-cost explanation rights. When you need help understanding rights, responsibilities, privacy, or communication access.
Independent guide notice: USHospitalGuides.com is not The Hospital of Central Connecticut, not Hartford HealthCare, not an emergency dispatcher, not a medical provider, and not a government agency. Use 911 and official hospital instructions for emergency decisions.

Important medical and emergency-care notice

This guide helps with contact, location, parking, records, billing, visitor rules, portal access, and preparation. It is not medical advice and cannot determine whether symptoms are safe to wait.

Use emergency services when needed: Chest pain, stroke symptoms, severe breathing trouble, poisoning, overdose, trauma, seizure, suicidal thoughts, severe bleeding, or loss of consciousness requires immediate emergency help.

The Hospital of Central Connecticut New Britain FAQs

These questions focus on New Britain General Campus address, phone numbers, ER access, parking, visitors, MyChartPLUS, medical records, billing, financial assistance, and patient support.

1. What is the address for The Hospital of Central Connecticut New Britain General Campus?
The Hospital of Central Connecticut New Britain General Campus is at 100 Grand Street, New Britain, CT. Official campus listings commonly show ZIP 06050, while the emergency room listing may show ZIP 06052 for the same Grand Street campus area.
2. What is the main phone number for The Hospital of Central Connecticut?
The main phone number for the New Britain General Campus is 860-224-5011. Use it for general hospital routing, patient room connections, department transfers, and non-emergency questions.
3. What is the emergency room phone number for the New Britain General Campus?
The official emergency services page lists the New Britain General Campus emergency room phone as 860-224-5671. For life-threatening symptoms or unsafe transport, call 911.
4. Where should visitors park at the New Britain General Campus?
The visitor guide says patient and visitor parking is located in the Quigley Garage next to the hospital lobby, with no fee for visitors and patients to park in the garage. On-street metered parking is also available in front of the hospital.
5. Are visitor passes required?
Yes. The visitor guide says visitor passes are required for guests who do not display an employee badge, and a driver’s license is required to get a visitor pass. Visitor badges expire after one day.
6. What are the general visiting hours?
The visitor guide lists general visiting hours from noon to 8 p.m. and says to check with the patient’s unit to verify hours and restrictions.
7. How do I request medical records?
Use Hartford HealthCare medical records instructions or MyChartPLUS when available. For a formal record request, include the patient identity, facility, date range, record type, recipient information, and signed authorization if required.
8. What is MyChartPLUS used for?
MyChartPLUS can help patients access selected results, clinician notes, visit information, secure messages, billing tools, and online account support. It should not be used for emergency symptoms.
9. Who do I call for billing or financial assistance?
For billing questions or financial assistance, call 877-HHC-BILL or 877-442-2455. Hartford HealthCare also points patients to secure customer service messaging through MyChartPLUS.
10. Who can help with a patient care concern?
For a care concern, communication issue, or unresolved service problem, call Patient Advocacy at 860-224-5391. For campus safety or an escort request, use the Public Safety numbers listed by the visitor guide.