River City Veterinary Hospital: Vet Care & Contact

by
Jacksonville, Florida · Veterinary Care Guide · Updated September 2026

River City Veterinary Hospital contact, map, hours, appointments, urgent care, services, portal, forms, and payment help

River City Veterinary Hospital is a veterinary hospital in Jacksonville, Florida, located at 4030 Herschel Street, Jacksonville, FL 32205. The main clinic phone number is 904-389-0364.

This guide is built for pet owners who need more than a basic listing. It covers official contact routes, map directions, appointment steps, first-visit preparation, emergency routing, services, diagnostics, surgery, portal access, forms, online food and medication ordering, insurance, and payment planning.

Call 904-389-0364 Book Appointment Pet Portal Official Contact Page
Pet emergency warning: If your pet has difficulty breathing, collapse, seizures, severe bleeding, suspected poisoning, heatstroke, trauma, paralysis, a swollen or bloated abdomen, pale gums, or inability to urinate, call a veterinary professional immediately. During River City Veterinary Hospital business hours, call 904-389-0364. After hours, contact a 24-hour emergency veterinary hospital.
Clinic address 4030 Herschel Street

Jacksonville, FL 32205. Use this address for GPS, rideshare, records, and pet insurance paperwork.

Main phone 904-389-0364

Use for appointments, urgent-care guidance, drop-off visits, portal help, records, refills, and payment questions.

Regular hours Mon–Fri 8:00–5:30

Saturday and Sunday are listed as closed. Confirm holiday hours before driving.

Primary pet focus Dogs & Cats

Official service pages focus on comprehensive veterinary care for dogs and cats.

Scheduling model Appointment-based

Emergency and walk-in situations during business hours are handled case by case, so call first.

Neighborhood context Central Jacksonville

The clinic notes access near Avondale, Riverside, Five Points, Lakeshore South, Ortega, and NAS Jacksonville.

Start here: choose the right action before calling or driving

Use this table to match your pet’s need with the correct River City Veterinary Hospital action route.

Pet owner need Best action What to prepare
Routine wellness exam Book online or call the clinic. Pet name, age, breed, vaccine history, lifestyle, diet, parasite prevention, and your preferred visit window.
New client visit Complete the New Client Form before your visit. Adoption or purchase records, existing medical history, current medications, feeding schedule, and questions for the veterinarian.
Sick pet during open hours Call 904-389-0364 before arrival. Symptoms, start time, breathing status, appetite, vomiting or diarrhea details, toxin exposure, injury history, photos, and videos.
After-hours emergency Contact a 24-hour emergency hospital. Medication list, known conditions, vaccine history, recent records, insurance information, and safe transport.
Prescription refill Use the PetPage portal or call the front desk. Medication name, dose, remaining supply, pharmacy preference, and whether your pet is due for an exam or monitoring.
Food and medication order Use the official online store or ask staff for help linking your account. Phone number and email used for hospital communications so your prescriptions and records link correctly.
Drop-off appointment Call or book a drop-off appointment when offered. Morning drop-off plan, pickup availability, symptoms or care goals, medications, food needs, and emergency contact information.

River City Veterinary Hospital contact information and hours

Confirm directly before visiting because holiday hours, staffing, emergencies, and appointment capacity can change.

Contact item Current detail Best use
Clinic name River City Veterinary Hospital Appointment notes, pet insurance claims, pharmacy account matching, and record transfers.
Address 4030 Herschel Street, Jacksonville, FL 32205 GPS, rideshare, drop-off appointments, urgent arrival, and insurance paperwork.
Phone 904-389-0364 Appointments, emergency guidance, records, refills, drop-off visits, and payment questions.
Email route Use official Email Us option Non-emergency messages and administrative questions. Do not use email for emergencies.
Online booking Book Appointment Online New appointment requests and routine scheduling. Call directly for medical emergencies.
Pet portal PetPage portal information Medical reminders, prescriptions, appointments, refill requests, and account access.
Day Listed hours Planning note
Monday 8:00 AM – 5:30 PM Call early for same-day sick-pet guidance after the weekend.
Tuesday 8:00 AM – 5:30 PM Good day for routine appointments, diagnostics, and follow-up planning.
Wednesday 8:00 AM – 5:30 PM Useful for medication refill requests before the end of the week.
Thursday 8:00 AM – 5:30 PM Confirm timing if your pet may need testing, X-rays, or a longer visit.
Friday 8:00 AM – 5:30 PM Handle refills, records, and urgent questions before the weekend closure.
Saturday Closed Use after-hours emergency options for urgent problems.
Sunday Closed Do not wait for Monday if symptoms are severe.
Holiday note: The official site has posted limited or closed holiday schedules for Christmas Eve, Christmas Day, and New Year’s Day. Check the official contact page before holiday-week appointments, refills, food orders, or travel plans.

Google map, directions, neighborhoods, and arrival checklist

The clinic describes its location as central Jacksonville near Avondale, Riverside, Five Points, Lakeshore South, Ortega, NAS Jacksonville, and the St. Johns River area.

River City Veterinary Hospital
4030 Herschel Street
Jacksonville, FL 32205
Main: 904-389-0364

Use the embedded Google map for route planning only. Third-party map hours can lag behind clinic updates, so call the clinic for time-sensitive visits.

Dogs

Use a short, secure leash and keep your dog close in the parking area and lobby. Tell staff before entry if your dog is reactive, coughing, painful, limping, or hard to handle.

Cats

Use a secure carrier. Do not carry a cat loose in your arms because parking-lot noise, dogs, and lobby movement can trigger escape behavior.

Sick or contagious pets

Call from the parking area first if your pet has coughing, vomiting, diarrhea, fever, suspected parvovirus, respiratory symptoms, or possible toxin exposure.

Bring these details

Bring medications, supplements, feeding schedule, brand of food, vaccine records, adoption records, medical history, and any photos or videos showing symptoms.

Official online actions for River City Veterinary Hospital

Use these official pages for live actions. Each card shows what to do after the page opens.

Book appointment

Open the official booking page

  1. Use online booking for routine appointment requests.
  2. Call directly if your pet has urgent symptoms.
  3. Choose drop-off only if it fits the clinic’s current availability.

Contact clinic

Open the official contact page

  1. Confirm hours and address before visiting.
  2. Use phone for scheduling, urgent care, records, and changes.
  3. Review after-hours emergency information if the clinic is closed.

Pet portal

Open PetPage portal information

  1. Use the same email and phone number connected to your clinic account.
  2. Review reminders, prescriptions, appointments, and procedures.
  3. Request refills or contact staff if portal access fails.

Patient forms

Open patient forms

  1. Complete the New Client Form before a first visit.
  2. Use the Patient History Form for detailed medical background.
  3. Use the wellness questionnaire when requested for canine or feline exams.

Services

Open veterinary services

  1. Review wellness, diagnostics, advanced care, surgery, and urgent care.
  2. Call if you are unsure whether symptoms need emergency triage.
  3. Ask for cost estimates before extensive diagnostics or procedures.

Insurance and payments

Open payment options

  1. Confirm accepted payment methods before the visit.
  2. Ask whether CareCredit fits the planned service.
  3. Request invoices and medical notes for pet insurance reimbursement.

How to schedule, change, or prepare for an appointment

River City Veterinary Hospital uses appointment-based scheduling. Emergency and walk-in needs during business hours are considered case by case, so calling first matters.

Pick the correct scheduling path. Use online booking for routine care, or call 904-389-0364 for sick-pet questions, urgent symptoms, appointment changes, cancellations, records, and drop-off visit questions.
Describe the visit in practical terms. Say whether the visit is wellness, vaccines, puppy or kitten care, senior care, coughing, vomiting, diarrhea, limping, eye concern, ear infection, skin issue, dental problem, surgery consult, refill, or urgent triage.
Complete forms before arriving. New clients should complete the New Client Form. If your pet has a complex history, complete the Patient History Form or bring detailed records from the previous veterinarian.
Arrive at the correct time. Plan to arrive 10 minutes before the appointment. If you have not completed relevant forms, plan for about 30 minutes before the appointment.
Call first for medical emergencies. If your pet may need emergency care, call the clinic or go to a 24-hour emergency hospital depending on severity and time of day.
Useful phone script: “Hi, I need help deciding the right appointment for my pet. My pet is a __, age __, symptoms started __, current medications are __, and I can arrive at __. Should I book, drop off, or go to emergency?”

Urgent care, walk-ins, and after-hours emergency routing

The clinic provides emergency evaluation, stabilization, hospitalization, urgent medical treatment, diagnostics, medication support, and referral coordination during regular business hours when appropriate.

During business hours
Call 904-389-0364 before arrival. The clinic accepts walk-ins or emergencies case by case because it has moved primarily to appointment-based scheduling.
When referral is needed
If the case requires advanced or 24-hour emergency care beyond what can be provided in-house, the team may help coordinate referral to an appropriate emergency animal hospital.
After hours
Outside business hours, the clinic recommends contacting an emergency pet hospital. Do not wait until reopening if symptoms are severe.
Listed after-hours option
Capital Veterinary Specialists, JAX · 3001 Hartley Road, Jacksonville, FL 32257 · 904-647-7481.
Emergency sign Why it matters Action
Difficulty breathing, choking, or breathing stopped Breathing problems can become fatal quickly. Call immediately or go to emergency care.
Seizures, collapse, fainting, or paralysis These may signal neurologic, toxin, cardiac, or trauma-related emergencies. Seek urgent veterinary direction now.
Heavy bleeding, deep wounds, broken bones, or animal attack Trauma may require pain control, imaging, wound care, surgery, or stabilization. Call before transport if possible.
Repeated vomiting, intense diarrhea, dehydration, pale gums, or swollen belly These signs may indicate shock, obstruction, bloat, toxin exposure, or serious illness. Do not monitor at home without veterinary guidance.
Toxin ingestion or swallowed foreign object Timing affects treatment choices and outcome. Save packaging, note time and amount, and call immediately.
Do not use online booking for emergencies: Online appointment requests are not emergency triage. Use the phone or a 24-hour emergency hospital when symptoms are serious.

Veterinary services available at River City Veterinary Hospital

The official service menu focuses on wellness and prevention, testing and diagnostics, advanced care, surgical procedures, and urgent care.

Care area Officially listed service focus Helpful owner question
Wellness and prevention Nose-to-tail wellness exams, age-specific assessments, early detection, vaccinations, parasite control, dermatology, dental care, microchipping, puppy and kitten care, senior care, nutrition, hospice, and euthanasia support. Which vaccines, parasite prevention, dental checks, and screening tests fit my pet’s age and lifestyle?
Testing and diagnostics Laboratory testing, annual blood and lab tests, diagnostic radiology, X-rays, tonometry, and test-result interpretation. Should my pet fast, bring a urine or stool sample, or avoid medication before testing?
Advanced care Internal medicine, pain management, cardiology, oncology, ophthalmology, endocrinology, and specialized service coordination. Can this be handled in-house, or should my pet be referred to a specialist?
Surgical procedures Anesthesia planning, spay and neuter, soft tissue surgery, mass removal, dental surgery, and general pet surgery. What pre-anesthetic bloodwork, monitoring, pain control, discharge steps, and recheck are included?
Urgent care Emergency evaluation, stabilization, hospitalization, urgent medical treatment, blood analysis, digital X-rays, surgery when needed, and medication support. Should I come to River City now, use drop-off, or go directly to a 24-hour emergency hospital?

Diagnostics, dental care, surgery, and estimate preparation

Many veterinary costs come from testing, anesthesia, imaging, medication, and follow-up care. Ask precise questions before approving major treatment.

Lab and blood tests

Ask what each test is checking, whether results are needed before anesthesia, how quickly results return, and whether repeat testing will be needed.

X-rays and imaging

Ask whether imaging is for bones, chest, abdomen, foreign body, dental concern, enlarged organs, respiratory signs, or trauma evaluation.

Dental cleanings

Ask whether the estimate includes pre-anesthetic bloodwork, anesthesia, dental X-rays, cleaning, polishing, extractions, pain medication, and recheck care.

Surgery

Ask about fasting rules, drop-off time, pre-op tests, monitoring, pain control, discharge instructions, e-collar use, activity restrictions, and suture removal.

Pain management

Pets may hide pain. Ask what signs to watch for after surgery or injury, and what medication schedule should be followed at home.

Referral planning

If a case needs advanced diagnostics, specialty equipment, oncology, cardiology, ophthalmology, or 24-hour monitoring, ask how records will be transferred.

First visit checklist for new clients

River City’s first-visit guidance says the team gathers information about your pet’s background, health, diet, and training, then performs a nose-to-tail exam.

Bring or complete Why it helps Best timing
New Client Form Speeds up check-in and gives the clinic owner/contact information. Complete before the first visit whenever possible.
Adoption or purchase records Helps confirm age, source, vaccine history, prior care, and known conditions. Bring to first appointment.
Existing medical history Prevents duplicate vaccines or missed chronic conditions. Request records from the previous veterinarian before your visit.
Medication and supplement list Prevents unsafe combinations and helps refill decisions. Bring bottle photos or exact labels.
Feeding schedule and food brand Supports nutrition, weight, allergy, digestion, and puppy or kitten recommendations. Write it down before arriving.
Stool or urine sample if requested May be needed for parasite screening or urinary concerns. Only collect when instructed by the clinic.
Questions for the veterinarian Makes the visit more useful and avoids forgotten concerns. Prepare a short list before check-in.
Arrival timing: Plan to arrive 10 minutes early. If you still need to complete forms, plan for about 30 minutes early so the visit is not delayed.

Patient forms and PDF availability

The official patient-forms page says forms can be completed online, or downloaded, printed, completed, and brought to the office when applicable.

Form or resource Use it for Practical tip
New Client Form First appointment setup, owner details, and patient details. Complete this before the first visit to reduce check-in time.
Patient History Form Medical background, prior care, symptoms, medications, behavior, and chronic conditions. Especially useful for second opinions, chronic disease, senior pets, or transfers from another clinic.
Canine-Feline Wellness Questionnaire Routine wellness preparation for dogs and cats. Use it to organize vaccine, diet, dental, parasite, behavior, and lifestyle questions.
Printable PDF option When the form page provides downloadable or printable versions. Print neatly and bring the completed form to your appointment if online submission is not convenient.
PDF note: If a PDF link does not load from a browser or phone, use the online form or call the clinic. Do not delay urgent care just to complete paperwork.

PetPage portal, app, online food, medications, and refills

The official portal information says River City offers 24/7 access to medical reminders, prescriptions, appointments, procedures, services, and refill requests through PetPage and an online portal.

Pet portal uses

  • View medical reminders.
  • Review prescriptions.
  • Manage appointments.
  • View upcoming procedures and services.
  • Request prescription refills.

PetPage app

The clinic says PetPage is available for Android and iPhone. Owners can also use the web portal from a computer, tablet, or phone.

Online food and meds

The clinic promotes upgraded online ordering for food and medicine. Use the phone number and email currently used for hospital communication so records and prescriptions can link.

Portal is optional

The official portal page says clients are welcome to contact the clinic if they do not want to use the portal or if access does not work.

Refill requests
Ask whether the medication requires an exam, bloodwork, weight update, or doctor approval before refill.
AutoShip and promotions
Online ordering may include AutoShip discounts and promotions. Confirm item, dose, delivery address, and renewal timing.
Record matching
Use the same phone number and email connected to your clinic account so prescriptions and records appear correctly.
Emergency symptoms
Do not use portal messages for emergencies. Call the clinic during business hours or use a 24-hour emergency hospital after hours.

Veterinary team listed by River City Veterinary Hospital

Doctor availability can change by schedule, service type, and appointment need. Confirm the best veterinarian for your pet when booking.

Veterinarian Role listed Useful booking note
David Qualls, DVM Veterinarian Ask whether this doctor is available for your pet’s wellness, sick visit, or follow-up needs.
Amy Sherman, DVM Veterinarian Ask the front desk which appointment type and timing fits your pet’s case.
Lizbeth Morilla, DVM Veterinarian Mention if the visit involves urgent signs, chronic disease, dental concerns, surgery planning, or medication review.
Before requesting a specific doctor: Ask whether that veterinarian is available on your date, whether the case needs diagnostics, whether a drop-off visit is better, and whether urgent symptoms should be handled immediately instead of waiting.

Billing, payment, CareCredit, pet insurance, and estimate questions

The official payment page says full payment is required at the time of service. Plan ahead for diagnostics, dental care, surgery, medication, and urgent care.

Accepted payment methods

The clinic lists Visa, MasterCard, American Express, Discover Card, cash, personal checks with proper identification, pet insurance, and CareCredit.

Pet insurance

Payment is due when services are rendered, then the insurance company reimburses you if applicable under your policy. Request an itemized invoice and medical notes.

CareCredit

CareCredit can be used for many veterinary expenses, including exams, spay and neuter, dental cleaning, parasite prevention, medication, vaccinations, and surgical procedures.

Estimate planning

Before surgery, dentistry, imaging, hospitalization, or advanced care, ask what is required today, what is optional, and what may cost extra after diagnostics.

Cost-control question: “Can you separate required care from optional care and explain which items affect safety, diagnosis, pain control, or outcome?”

Make sure you have the right River City Veterinary Hospital

Several veterinary clinics use similar “River City” names. This guide focuses on the Jacksonville, Florida clinic at 4030 Herschel Street.

Similar search result Why users get confused How to verify
River City Veterinary Hospital, Jacksonville, FL This is the clinic covered on this page. Address should be 4030 Herschel Street, Jacksonville, FL 32205, and phone should be 904-389-0364.
River City Veterinary Hospital, Richmond, VA A different clinic with a similar name appears in search results. Richmond results use a Virginia address and 804 area-code phone number.
River City Veterinary Hospital, Meridian, ID Another similar-name clinic appears in Idaho results. Meridian results use an Idaho location and different website identity.
River City Veterinary Hospital, Palatka, FL A Palatka listing may appear, but it has reported permanent closure information. Do not use a closed or outdated listing for appointments without confirming directly.

Official source checklist for this guide

This page summarizes official information so pet owners do not have to open multiple pages just to find the right phone, address, hours, map, booking route, emergency instructions, portal, forms, payment options, and visit steps.

Official page What it verifies When to open it
Official homepage Clinic overview, Jacksonville location, service navigation, phone number, portal, food and meds, and booking access. Open when confirming the correct official site.
Contact page Address, phone, hours, emergency note, drop-off appointments, and after-hours emergency option. Open before calling, driving, changing appointments, or checking urgent-care direction.
Appointment page Online booking route and warning to contact the clinic directly for medical emergencies. Open for routine appointment requests.
First visit page New-client preparation, forms, items to bring, leash/carrier guidance, and arrival timing. Open before a first appointment.
Patient forms page New Client Form, Patient History Form, Canine-Feline Wellness Questionnaire, and online or printable form options. Open before check-in so paperwork does not delay the visit.
Services page Wellness and prevention, testing and diagnostics, advanced care, surgical procedures, and urgent care categories. Open when deciding whether the clinic fits your pet’s care need.
Urgent care page Emergency evaluation, stabilization, hospitalization, urgent treatment, emergency signs, and Capital Veterinary Specialists referral information. Open when symptoms may need urgent or emergency attention.
Pet portal page PetPage app, online portal, prescriptions, appointments, reminders, refill requests, Android/iPhone access, and optional portal use. Open for portal setup, refills, and account access.
Insurance and payments page Payment due at service, accepted payment methods, insurance reimbursement, and CareCredit use cases. Open before authorizing costly care.
Team page Veterinarian names and roles listed by the clinic. Open when requesting a specific doctor or learning about the care team.
Independent guide notice: USHospitalGuides.com is not River City Veterinary Hospital, not a veterinary provider, not an emergency service, and not a government agency. Use official clinic links or the clinic phone number for final decisions, appointments, pricing, records, refills, and urgent instructions.

Important pet health and safety notice

This guide helps with contact, scheduling, map access, records, forms, portal use, payment planning, and visit preparation. It does not replace veterinary diagnosis or treatment.

Do not rely on online information for emergency triage. Breathing difficulty, poisoning, trauma, seizures, urinary blockage, heatstroke, severe pain, sudden collapse, or suspected toxin exposure needs immediate veterinary help.

River City Veterinary Hospital FAQs

These questions focus on the Jacksonville clinic address, phone number, hours, map, appointments, emergency care, services, forms, portal, payments, and first-visit planning.

1. What is the address for River City Veterinary Hospital in Jacksonville?
River City Veterinary Hospital is located at 4030 Herschel Street, Jacksonville, FL 32205. Use this address for GPS, rideshare, drop-off appointments, records, and pet insurance paperwork.
2. What is the phone number for River City Veterinary Hospital?
The main phone number is 904-389-0364. Use it for appointments, urgent-care guidance, records, refills, drop-off visits, portal help, and payment questions.
3. What are River City Veterinary Hospital’s listed hours?
The listed regular hours are Monday through Friday from 8:00 AM to 5:30 PM. Saturday and Sunday are listed as closed. Confirm holiday hours directly before time-sensitive visits.
4. Does River City Veterinary Hospital take walk-ins or emergencies?
The clinic is primarily appointment-based, but walk-ins and emergencies during business hours may be accepted case by case. Call 904-389-0364 before arrival so staff can advise the safest next step.
5. What should I do for an after-hours pet emergency?
Outside business hours, contact a 24-hour emergency veterinary hospital. River City lists Capital Veterinary Specialists, JAX at 3001 Hartley Road, Jacksonville, FL 32257, phone 904-647-7481, as an after-hours emergency option.
6. What services does River City Veterinary Hospital provide?
The official service menu includes wellness and prevention, testing and diagnostics, advanced care, surgical procedures, and urgent care. Related services include vaccinations, parasite control, dermatology, dentistry, microchipping, senior care, nutrition, X-rays, tonometry, internal medicine, pain management, cardiology, oncology, ophthalmology, endocrinology, anesthesia, spay and neuter, soft tissue surgery, mass removal, and dental surgery.
7. What should I bring to my pet’s first visit?
Bring adoption or purchase records, existing medical history, current medications and supplements, feeding schedule, food brand, questions for the veterinarian, and any stool or urine sample only if requested. Dogs should be on a short leash, and cats should be in secure carriers.
8. Does River City Veterinary Hospital have patient forms?
Yes. The official forms page lists the New Client Form, Patient History Form, and Canine-Feline Wellness Questionnaire. Forms may be completed online or, when available, downloaded, printed, completed, and brought to the visit.
9. What can I do through the PetPage portal?
The PetPage app and online portal can help clients view medical reminders, prescriptions, appointments, upcoming procedures and services, and request prescription refills. The portal can be accessed by app or web browser, and clients may still contact the clinic directly.
10. What payment and financing options are listed?
The clinic says full payment is required at the time of service. Listed payment options include Visa, MasterCard, American Express, Discover Card, cash, personal checks with proper identification, pet insurance reimbursement, and CareCredit.